Copy of Employee Satisfaction

A Winter Project Report On

Employee Satisfaction SurveyAt

Siddheshwar Industries Pvt. Ltd

MIDC Pimpri H block Pune

Submitted by,Ms Madhavi V Sonar.

Under guidance ofMrs. Savita Rao,

Mr. Yogesh Daudkhane

College Name ‘Pratibha Institute of Management Science’

Chinchwad, Pune

ACKNOWLEDGEMENT

I gratefully acknowledge my gratitude sincere thanks to our honorable director Dr D B Bharti , my project guide Mr Yogesh Daudkhane , Mrs Savita Rao for their guidelines ,and motivation which helped me for completion of my project. I am thankful to Siddheshwar Industries Pvt. Ltd for providing me opportunity to work on the topic Employee Satisfaction Survey in their.

I would like to thanks HR manager Mr. Pattenshetty who enlighten on various aspects on my project, I am grateful to all staff and workers for their co operation for my project .

Finally I thanks Placement Manager Mrs. Rupali Prabhugaonkar and our esteemed institute Pratibha Institute of Business Management for providing me opportunity.

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Declaration

I Ms. Madhavi V Sonar , student of “Pratibha Institute of

Business Management” declare that all above information written

in project is based on my observation in company during project

duration 15th Dec 2009 to 1st Jan 2010 in , company is true.

Yours sincerely,

( Ms. Madhavi V Sonar )

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INDEX

Sr No Topic Page

1 Company Profile

2 Executive Summery

3 Introduction to topic

4 Objective and Scope

5 Research Methodology

6 Limitations of study

7 Data Analysis And Interpretation

8 Findings and suggestions

9 Annexure

10 Bibliography

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COMPANY PROFILE

Siddheshwar Industries Pvt. Ltd situated at Pimpri, fastest growing company in quality forgings ,castings and critical machined components, company is an OE supplier to domestic and overseas automobile and engineering companies. For a ten-year young company, Siddheshwar has accomplished much a turnover of USD 10 million growing at 50% paSister Concern of the Company

1) Siddheshwar Industries Pvt. Ltd. ( Plant 2 )

2) Super Tech Forging (India) Pvt. Ltd. [Plant 3]

3) Sevenseas Forgings Pvt. Ltd.

4) Siddheshwar Engineering

5) Raj Enterprises

6) Siddheshwar Powder Coating

7) Siddheshwar Machining Unit (II)

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Product RangSiddheshwar Group of Industries have a wide and diverse range of products to meet critical needs of both the automotive as well as engineering industries.

Gears

Gear blank

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European Railway Breaking

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System Components

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Achievements

AN ISO 9001 – 2000 COMPANY (Certificate No. 00036-2002- AQ-PUN-Rv A) (Annexure A) Selected For T.P.M. (Total Productive Maintenance) Certification by M/s BAJAJ AUTO LTD, Pune. (Annexure B) Qualified Level Three (Technical) for B.A.L., Akurdi & Waluj plants ISO & TS-16949 is in progress

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EXECUTIVE SUMMARY

Motive behind project was to get exposure to industry, to learn differentiate , correlate knowledge with practical work .Employee satisfaction is important company progress ,to know about employee satisfaction of Siddheshwar Employees I took company information about their products ,sister concerns company history organizational structure ,total number of workers , shift timing ,average educational level of workers ,HR policy ,work environment etc .Accordingly questionnaire was prepared . I went to every worker one by one to talk about their satisfaction . In this project work I practically learn how to prepare questionnaire ,how to take survey, communication ,what is the mentality of workers ,what are their problems ,their expectations from company same way I got to what are companies expectations from their workers .It was great to know how organization works, about their coordination ,co-operation ,Production ,control .Motivating workers to work more effectively was done effectively in company . Whatever conversation I had with worker , on my level I analyzed it and maintained in a chart form .Recorded their suggestions, remark satisfaction level .All information I got presented it in graphical format. With help of observations I made in project days made conclusion ,and suggested some ideas which may help to increase satisfaction in employees .

Duration of project - 15Dec 09 to 31 Dec09

Location of project - Siddheshwar Industries Pvt.ltd Pimpri

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INTRODUCTION TO TOPIC

Employee satisfaction Survey

Employee satisfaction is a measure of how happy workers are with their job and working environment. Keeping morale high among workers can be of tremendous benefit to any company, as happy workers will be more likely to produce more, take fewer days off, and stay loyal to the company. There are many factors in improving or maintaining high employee satisfaction, which wise employers would do well to implement

Employee satisfaction is supremely important in an organization because it is what productivity depends on. If your employees are satisfied they would produce superior quality performance in optimal time and lead to growing profits. Satisfied employees are also more likely to be creative and innovative and come up with breakthroughs that allows a company to grow and change positively with time and changing market conditions.

Employee satisfaction surveys help employers measure and understand their employees' attitude, opinions, motivation, and general satisfaction with their work environment. Use employee satisfaction surveys to inform employee decision making, benefits, work needs and more. Employee satisfaction depends on their company policy regarding production , training , pay scale , Interpersonal relationship in organization , facilities provided for personal development ,canteen facility ,work environment etc . By Preparing Questionnaire with way of informal talk to every worker recorded their satisfaction level for above mention points

Job satisfaction can be influenced by a variety of factors, e.g. the quality of one's relationship with their supervisor, the quality of the physical environment in which they work, degree of fulfillment in their work, etc.. Numerous research results show that there are many factors affecting the job satisfaction. There are particular demographic traits (age, education level, tenure, position, marital status, years in service, and hours worked per week) of employees that significantly affect their job

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satisfaction.Satisfying factors motivate workers while dissatisfying ones prevent. Motivating factors are achievement, recognition, the job conducted, responsibility, promotion and the factors related to the job itself for personal development. Motivating factors in the working environment result in the job satisfaction of the person while protective ones dissatisfy him/her . Maslow connects the creation of the existence of people's sense of satisfaction with the maintenance of the classified needs. These are: physiological needs (eating, drinking, resting, etc.), security needs (pension, health insurance, etc.), the need to love (good relations with the environment, friendship, fellowship, to love and to be loved), need to self-esteem (self-confidence, recognition, adoration, to be given importance, status, etc.) need of self-actualization (maximization of the latent[potential] power and capacity, development of abilities, etc.) . Insufficient education, inability to select qualified workers for the job, lack of communications, lack of job definitions, all affect job satisfaction negatively. It has been asserted that participating in the management, having the decision making power, independence on the job and the unit where the individual works, have positive impact upon the job satisfaction. The job itself (the work conducted), and achievement and recognition at work result in satisfaction while the management policy, relations with the managers and colleagues result in dissatisfaction. Factors related to the job itself such as using talents, creativity, responsibility, recognition have influence on the job satisfaction. Age is one of the factors affecting job satisfaction. Studies conducted in five different countries prove that the elder workers are more satisfied . Kose has also found a meaningful relation between the age and job satisfaction . There is a strong connection between feeling secure and saying one is satisfied with a job. People who state their job is secure have a much larger probability of reporting themselves happy with their work.Similarly, by some researchers, sex is also found to have an influence on job satisfaction . Besides, Wahba has found out that male librarians give more importance to personal development and free decision making in their jobs than the female librarians, and the female librarians are more dissatisfied than the male librarians .Job satisfaction and devotion to the job, affected each other reciprocally, and they have great impact upon performance. The most significant of the factors affecting performance are economical, technical, socio-political, cultural and demographical ones . However, most efforts to improve performance seem to center on improving the conditions surrounding the work. These are worthwhile efforts, but they usually result only in short-term improvements in attitudes and productivity, and the situation often returns quickly to normal .

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There is no strong acceptance among researchers, consultants, etc., that increased job satisfaction produces improve job performance -- in fact, improved job satisfaction can sometimes decrease job performance. For example, you could let workers sometime sit around all day and do nothing. That may make them more satisfied with their "work" in the short run, but their performance certainly doesn't improve. The individual's willingness to get a result, his/her endeavour and expectation of maintaining the result will push him/her to show the highest performance. Job satisfaction varies a lot. (Researches suggests, the higher the prestige of the job, the greater the job satisfaction). But, many workers are satisfied in even the least prestigious jobs. They simply like what they do. Most workers like their work if they have little supervision. The least satisfied workers are those in service occupations and managers that work for others. Ethnic and religious orientation is associated to work attitudes, and job satisfaction is related to education. The difference between the results that the individual desire and those s/he maintained will affect his/her satisfaction . There is a consistent relationship between the professional status and the job satisfaction. High levels of job satisfaction are observed in those professions which are deemed of good standing in the society. The workers usually compare their working conditions with the conditions of the society, under the variable of social conditions. If the social conditions are worse than the individual's working conditions, then this will result in satisfaction of the individual, as the workers deem themselves relatively in good position. No meaningful relationship between the job satisfaction and age, professional experience, education level, level of wage, sex and professional group was found. On the contrary, professional experience has been claimed to increase job satisfaction .

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RESEARCH METHODOLOGY

There are two primary methodologies for conduction employee satisfaction surveys Internet and paper-and-pencil. The choice of methodology should be based on what is best for the respondents -- best in terms of convenience, ease of use, trust in the method. There is little difference in price between either method until the sample size numbers in the thousands, in which case Internet is more cost effectively .Here Employees whose survey was to be taken are workers , not highly educated so I preferred paper and pencil method for survey . By means of some direct questions, yes no questions, indirect questions ,by observing their expressions ,body language tried to know about their satisfaction towards company. To get more clear idea about workers satisfaction level I distributed blank papers to them and asked to write their problems, suggestions on paper without writing name on paper ,the next day when I collected it got idea about satisfaction level which helped for conclusion

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Limitations of Study

Employee Satisfaction Survey depends on many factors in which workers personal ,family background also plays important role for satisfaction or dissatisfaction . Workers nature, prejudgment tendency, fear to loose job, introvert nature becomes distraction in survey .People may give false answers, hide information ,which affect on result of survey.

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Employee Satisfaction Survey December 2009Production Department Zone 2

Sr No Shift timing

Work Place Machineries Payment Training

Hygiene

Dress Code

Interpersonal relations

Canteen

Suggestions by workers Remark

1 A A A B B B B B BComplained about wash room Satisfied

2 B B A B B B B B Ccontract system should not applicable

3 B B B B B B B B B - Satisfied4 B B A C C C B B C Dissatisfied5 B A A C C C B B C -

6 B A A B B B B B Ccontract system should not applicable

7 B B B C B B B B C 8 B B A B B B B B B 9 B B A B B B B B B

10 A B A C B B B B Cchapaties are not good during night shift ,work Place not sufficient

11 A B A C B B B B C

12 B B B C B B B B CReady to pay for another apron

13 B B B C B B B B C 14 B B B C B B B B C

Ratings Excellent =AGood=BPoor=CNot Satisfied=D

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15 B B A B C C B B B 16 B B A B B C B B C 17 B B A B A C B B B 3718 B B A C C C B B C 19 B B A A A B B B B 20 B A A B B B B B B 21 B B B B A B B B B 22 B C C C B C B B C 23 B B B C C C B B C 24 B B B B B B B B B 25 B B B B B B B B B 26 B A A B B C B B B 28 B B B B C B B B 29 B B A B B C B B B 30 B A A C B C B B B 31 B B A C C B B B C 32 B B A C B C B B B 33 B B B C B B B B C 34 B B B C B B B B B 35 B B A C B B B B C 36 B B B B C B B B C 37 B B B C B B B B C 38 B A B B B C B B B 39 B B A C B C B B C 40 B B A B B C B B B 41 B B B B C B B B C 42 B A B B C B B B C 43 B B B B B B B C 44 B B B B C C B B B 45 B B B B C B B B B 46 B B B B B C B B B 47 B B B B B B B B B 48 A B B B B B B B B

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49 B B B C C C B B C 50 B B A B B B B B B 51 B B B B B B B B B Satisfide

52 BC C B C C BY B B

need Hand glows ,ESI, overtime

not good food ,over time less payment

53 B B B C C C BY B C Payment late 54 B B B B B B B B C 55 B 56 A B B B C B B B B 57 A B B B B B B B B Satisfied 58 B B B B B B B B B 59 B B B B C B B B B Pf ,ESI not regular 60 B B B B B B B B B 61 B B B B B B B B B

62 BC B C B C B B B

work place not sufficient

63 B

C B C B C B B B

not clean ,light not sufficient to work

effectively at night ,need different

arrangement of machineries

64 B C B C B C B B B

zone1 A=6 A=8 A=24 A=0 A=3 A=0 A=0B=59 B=49 B=36 B=37 B=43 B=38 B=64 B=64 B=36C=0 C=5 C=2 C=24 C=16 C=24 C=26

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Production Department Zone 2

Sr No shift timing

Work Place Machinery Payment Training Hygiene

Dress Code

Interpersonal relations Canteen

suggestions

1 B B B B B C C B C 2 B B A C B B C B C 3 B C B B B A C B B

4A A A A A A A A B

Work force is less ,

5A A A C B B A B B

Man power Problem

6 A A A A C A A A A

7 B B B C B C B B C

at night shift food is not sufficient ,quality is not good

8 B B B C C B B B C

at night shift food is not sufficient ,quality is not good

Zone2 A=3 A=3 A=4 A=2 A=1 A=3 A\=3 A=2 A=1

B=5 B=4 B=4 B=2 B=5 B=3 B=2 B=6 B=3 C=1 C=4 C=2 C=1 C=3 C=4

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Production Zone 3

Sr. No shift timing

Work Place

Machinery and tools

Payment Training Hygiene Dress Code


Canteen

suggestions

1 C B A D B C B B B Fixture of

machine not good

2 C B A D B C B B B 3 C B A D B C B B B 4 B B B C B B B B B 5 B B B C B B B B B 6 B B B C B B B B B 7 B B B C B B B B B 8 B B B C B B B B B 9 B B B C B B B B B

10 B B C B B B B B B machineries are not good

11 B B B B B B B B B machineries need

maintenance ,payment to old workers is less

than new workers

12 B B B B B B B B B 13 B B B C B C B B B 14 B A B C C B B B B 15 B B B C B B B B B

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16 B B B C B B B B C 17 B B B C C B B B C 18 B B B C B C B B B 19 B B B C B B B B B 20 B B B C C C B B C 21 B B B C C C B B B 22 B B B C B B B B B 23 B B B C B C B B C 24 B B B C B B B B C Satisfied

Zone3 A=0 A=1 A=3 A=0B=21 B=23 B=20 B=3 B=20 B=16 B=24 B=24 B=19C=3 C=1 C=18 C=4 C=8 C=5

D=3

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Production Department Zone 4

Sr No

Shift timing

Work Place Machineries Payment Training Hygine

Dress Code


Canteen

Suggestions by workers Remark

1 B B B B B B B B B 2 B B B B B B B B B 3 B B B B B B B B B 4 B B B B B B B B B 5 A A B A B A A B B 6 A A A A B A B A 7 A A A A A B B A 8 A A A A A A B B A 9 A A A - A A B B A 10 A A A C A C B B A 11 A A B C A C B B B 12 B B B C B C B B B 13 B B B C C C B B B 14 B B B C C C B B B 15 B B B C C B B B C 16 B B B C C B C B C 17 B B B D C B C B C 18 B A A C C C B B C 19 B B B C B C B B C 20 B B B C C C B B C 21 C C B C B C B B C 22 B B B C B C B B C 23 B B B C B B BN B B 24 B B B B B C BY B B 25 B B B B B B BN B B 26 B B B C B B BY B B 27 C B C C B C BN B B

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28 C B B B B B BY B B 29 B B B C B B BY B C 30 B B A C B B BN B C 31 B A B C B B BY B B 32 B B B B C B BY B B 33 B B C B C B B B B 34 B B B C C B BN B B 35 C B B C B B BN B B 36 B B C B B C BY B B 37 B B C C C C BN B B

zone4 A=6 A=9 A=4 A=17 A=6 A=4 A=2 A=5B=26 B=27 B=27 B=10 B=20 B=19 B=33 B=37 B=22C=4 C=2 C=20 C=11 C=14 C=2 C=10

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zone1 A=6 A=8 A=24 A=0 A=3 A=0 A=0B=59 B=49 B=36 B=37 B=43 B=38 B=64 B=64 B=36C=0 C=5 C=2 C=24 C=16 C=24 C=26

Zone2 A=3 A=3 A=4 A=2 A=1 A=3 A=3 A=2 A=1 B=5 B=4 B=4 B=2 B=5 B=3 B=2 B=6 B=3 C=1 C=4 C=2 C=1 C=3 C=4

Zone3 A=0 A=1 A=3 A=0B=21 B=23 B=20 B=3 B=20 B=16 B=24 B=24 B=19C=3 C=1 C=18 C=4 C=8 C=5

D=3

zone4 A=6 A=9 A=4 A=17 A=6 A=4 A=2 A=5B=26 B=27 B=27 B=10 B=20 B=19 B=33 B=37 B=22C=4 C=2 C=20 C=11 C=14 C=2 C=10

Shift timing Work place Machineries Payment Training Hygiene Uniformrelatio

CanteenTotal A=15 A=18 A=31 A=17 A=9 A=4 A=2 A=2 A=6

B=106 B=99 B=87 B=52 B=83 B=76 B=123 B=107 B=80C=7 C=25 C=5 C=66 C=33 C=44 c=5 C=45

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What is your work timing? Satisfied or not ?

1A(Excellent)

15

2B(good)

106

3C(poor)

107

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Where do you work ? is your work place clean ?

1 A(Excellent) 1892 B(good) 993 C(Poor) 25

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Are machinaries good ? how do you maintain them ?

1 A(Excellent) 312 B(Good) 873 C(Poor) 5

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Are you satisfied with your payment ?

1 A(Excellent) 172 B(Good) 523 C(Poor) 66

4D(Dis -satisfied) 3

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Have you got any traning for your work from company ?

1 A(Excellent) 92 B(Good) 833 C(poor) 33

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Hygynic facilities provided by company ?


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How does your co workers,supervisors ,manager behave with you ?

1 A(Excellent) 22 B(Good) 107

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Do you bring tiffin ?How is food quality of food ?


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FINDINGS AND SUGGETIONS

I have completed my survey and observation in Siddheshwar Industeries Pvt .Ltd on the topic Employee Satisfaction .According to serve I did ,I have come to know about workers satisfaction level .Summaries report of my serve is as follows . I think it may help company to know about workers satisfaction level and company’s progress .

Observations and suggestions

A) Workplace –

1) In CNC department workers are satisfied with their work place they don’t have any problem , working place is clean , good to work

2) In machinery department machineries are very near to each other I think if more space can be allotted to it ,working will be more comfortable ,faster and place can be kept clean so workers will feel easy to work there

B) Shift timings

Most workers are satisfied with shift timings

C) Payment –

1) Regarding payment workers are not known about their payment ,I think if company tell them regarding why he is paid ‘x’ amount of salary it will help to reduce dissatisfaction regarding payment and help him to motivate for quality work and more salary

2) There demand is they should get payment between 10-12 th day of month

D) Machineries

1) Machineries provided are good workers are satisfied with machineries

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2) Training workers to take care of their machine , do repairing oiling where he work will create affection for work ,machinery will increase satisfaction , and reduce rework

E) Canteen

Company is providing canteen facility which is appreciated by many workers . Regarding canteen their satisfaction is less. According to them at second shift food is not sufficient Here need to improvise to increase satisfaction . Menu for all week days must be predecided according what is needed for hard working people .

F) Training

Training requirement is observed for new workers to increase production ,which will indirectly help for increasing satisfaction level of workers

G) Hygiene

Drinking water, food , wash room ,washing powder to wash hands etc are provided by company. Workers need to go to canteen to drink water when they are on shop Flore which waste working time ,so I suggest if company can provide drinking water near to production shop it will more helpful .Hand washing powder is available only before and after lunch ,workers request is make it available after finishing job work

H) Dress code

As company is providing Apron, Shoes to workers most of them are satisfied with dress code .but they are not knowing why company cut money from their salary ?what is that exact amount ? Is the amount return to them .Here company should make them aware about policy .

I) Interpersonal Relationship

Workers are satisfied with their supervisors , managers ,co workers behavior .Interpersonal relationship is well maintained .Satisfaction level is high .

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J) Other Suggestions

1) To increase satisfaction of workers and for their health company can arrange Yoga training for them on holiday (Sunday) free of cost in company premises to reduce stress due to continues work .If person continue to do yoga regularly it will reduce absenteeism in company . It will not affect on company’s production as it will be done on holyday .

2) Exhaust fans required in zone 1 where irritating gas is given out in OD processing . Here company can provide washable cotton masks with uniform, so that workers can work safely .

3) At night shift tea comes early, instead of that if you can provide tea between 12-1 pm when workers feel sleepy , tired it will help to regain energy for good work

4) When people work for overtime they work for continuously after regular job hour ,in this case they get tired and can not give expected job target ,?In this case company can provide Biscuits and tea as energy food at time of overtime

5) Company can start Quality circles to solve problems regarding production , machineries

6) At newly started machine area machineries are placed very near which is becoming uncomfortable to work ,if more space is made available to them it will help workers to work smoothly .

7) Collection of bur can to improvised ,which will stop wastage of it and become more beneficial to company .

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Annexure

Questionnaire for Employee satisfaction survey

To Workers

1From how many years you are working in Siddheshwar Pvt Ltd.?

2 What type of work you do?3 For how many hours do you work?4 Please share your experience about your company.

5What are your ideas for improvement of yourself and your company?

6 Mention some good facilities provided by company.7 What is your in and out time?8 Are machineries well maintained?9 Do you complete given target to you ?

10 How many jobs are rejected daily?11 Do you work on Thursday? Or overtime

12How is co-ordination and co operation among you, your colleagues and your boss?

13 Have you trained for your job by the company? 14 Do you bring tiffin?

15 Do you have any dress code?What is your dream ?

16 Any more suggestions?

To

supervisors

1 What problems you face working with workers? 2 What are your expectations ?

3 What is the employee turn-over rate?4 What is absenteeism rate ? Reasons for it ? (and all above mentioned questions )

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Bibliography

1) Organizational Behavior by Stepen and Mary Coutler

2) Organizational Behavior by K.Asahwathapa

3) Research Methodology –Kothari C R

Website used – www.siddheshwargroup.com (for preparation of company profile)

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Documents

Copy of Employee Satisfaction