CORPORATE CITIZENSHIP REPORT 2009 - amway… · Welcome! We’re pleased to bring you this Corporate Citizenship Report to tell the Amway story. Amway is a company that uniquely integrates

CORPORATE CITIZENSHIP REPORT 2009

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ABOUT AMWAY 4 A Solid Foundation 6Founders Fundamentals 7Corporate Values, Vision, Ethics 8World Recognition Awards 10

THE WORKPLACE 12Employee Benefits 14Global Talent Development 17Optimal You: Creating a Culture of Wellness 18

COMMUNITIES 20Good Neighbor 22Amway One by One Campaign for Children 23One by One Focus Areas 24Success Story: Goal by Goal 26Regional Highlights 27Success Story: Little Bits 30A Long Tradition of Volunteering 39Success Story: China Embraces Volunteerism 40Disaster Relief Efforts 42

FAMILY OF BRANDS 44Family of Brands 46Research & Development 47Quality Assurance 48Safety Measures in Manufacturing 49Operational Excellence (OPX) 50Success Story: Kids’ Food Basket 51Supplier Code of Ethics 52Product Recall Policy 53

ENVIRONMENTAL MISSION 54Our Environmental Mission 56Stewardship Initiatives 57Energy Boards 58Work Life and Wildlife 59Memberships and Certifications 60Nutrilite™ Quality from the Ground Up 62Success Story: Analyzing Product Lifecycles 63Success Story: Carbon Zero 64Success Story: Energy Kaizens 65Success Story: Watching Our Waste 66

LOOKING TOWARD THE FUTURE 67

Welcome!

We’re pleased to bring you this Corporate Citizenship Report to tell the Amway story.

Amway is a company that uniquely integrates its four essential elements: our family of brands, our business opportunity, our distributors’ relationships and our citizenship efforts—a purposeful reflection of our global consciousness, to create positive change in people’s lives globally.

The Amway story and its citizenship efforts began in 1959, and every single day brings something new to add. Whether it’s an innovative product breakthrough to make someone’s water more drinkable or a response to a disaster half-way around the world, we’re a company that believes in making improvements—in lives and in communities.

Our Amway distributors, employees and many strategic suppliers and partners understand that it’s about so much more than the products we sell and the business opportunity we provide. It’s about why we do things, and how we create positive change in people’s lives, homes and communities around the world.

This report focuses on the citizenship component of the Amway story. We hope by reading it, you will learn some things you didn’t know. We welcome your participation in our efforts to positively transform lives. We encourage you to interact with the programs, people and processes described here.

Steve Van Andel, Chairman Doug DeVos, President

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ABOUT AMWAY

A Solid FoundationFounded in 1959 by Rich DeVos and Jay Van Andel, Amway began as a low-cost business opportunity, combining well-designed, high quality products with an innovative direct-selling business model, based on personalized relationships. Since then, Amway has grown to become a powerful global enterprise, bringing people around the world together with life-changing opportunities.

Amway is still owned by the DeVos and Van Andel families. Doug DeVos, Rich’s son, is President, and Steve Van Andel, Jay’s son, is Chairman. The families are equally represented on the Amway Board of Directors, which also includes three directors from outside the company.

Markets and OperationsAmway operates in most major regions of the world—more than 80 countries and territories—including Greater China, Asia, North America, Europe, Latin America and Australia/New Zealand/South Africa.

6 Mid 1960’s: Co-Founders Jay Van Andel and Rich DeVos

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Founders FundamentalsWhen we say we are a company built on values, we mean it. Our Founders Fundamentals are embedded, literally, in stone in front of our World Headquarters in Ada, Michigan, and prominently displayed in our newly-renovated corporate lobby.

Freedom. Family. Hope. Reward.Amway will always support the fundamental freedom of people to determine their own future, allowing them the time and resources to protect and nurture their families. In addition, Amway will always offer hope to individuals and the opportunity to receive rewards in proportion to their efforts.

These fundamental principles, along with our corporate values and vision, provide a solid foundation for all our business operations, from our dealings with our distributors to the leadership positions our executives hold within their communities.

2009: Doug DeVos, President and Steve Van Andel, Chairman

Our well-established corporate values are a constant reminder that our business centers on people. They support our desire to create positive change and provide opportunities for others to build a better life:

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PARTNERSHIP

INTEGRITY

PERSONAL WORTH

ACHIEVEMENT

PERSONAL RESPONSIBILITY

FREE ENTERPRISE

Our Vision: Helping People Live Better LivesOur vision is: Helping people live better lives. For our employees, it means helping them develop their talents, encouraging them to maintain healthy lifestyles and providing a safe, pleasant work environment. For our distributors, it means offering them opportunities for a better future and well-designed products to improve the lives of others. For our communities, we strive to make them stronger by giving generously of our time, talent and resources.

Corporate Values

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Amway is a global enterprise and our operations are subject to the laws of many different countries around the world. While local laws and customs may sometimes differ, our priority of maintaining the highest ethical standards is always the same, based on well-established corporate values. Our business ethics are universal and are something stronger and greater than merely complying with the law in a given jurisdiction. We believe honor and integrity are essential to our business success.

We value our employees. Amway works hard to maintain a safe, clean and friendly work environment for all its employees. We do not tolerate harassment, intimidation, violence or drugs in the workplace. We prize diversity and believe that all people should be respected and treated fairly regardless of their sex, race, ethnicity, disability, age, or religion. Amway believes in providing a stimulating work environment that creates opportunities for all employees to achieve their full potential.

We are loyal to our company. Amway employees are expected to act in the company’s best interest and to exercise solid judgment unclouded by personal interests or divided loyalties. We keep business information private and do not misuse it for personal gain or to the detriment of the public or other companies. Honesty and loyalty are key virtues on an

individual level for all Amway employees as well as on a corporate level.

We are honest in all business dealings. Amway employees are expected always to record and report business information honestly, truthfully and to maintain accurate books and records. Our legal staff works closely with our local affiliates and with government officials all over the world to ensure that all laws and regulations are followed explicitly. We do not make any payments to foreign government officials for the purpose of securing unfair advantage; we comply with local anti-corruption laws, including the United States Foreign Corrupt Practices Act (FCPA). When business customs call for giving and receiving gifts and entertainment, we exercise good judgment and moderation.

We value fair competition. As a proud advocate of free enterprise, we never agree with a competitor to fix prices, divide territories, or allocate customers. We respect our own and others’ copyrights, trademarks, patents, trade secrets and other forms of intellectual property.

We protect our consumers. We stand behind the quality of our products and guarantee customer satisfaction. If for any reason the consumer is not completely satisfied, product may be returned within a specified period for an exchange or refund of the product price and applicable tax.

Additionally, Amway works with consumer protection organizations to support consumer education programs.

We support ethical direct selling. Amway is one of the most successful direct selling companies globally, engaging more than three million individuals around the world who build their own businesses in partnership with Amway. We are committed to working with other ethical companies through industry organizations to promote direct selling and ensure ethical conduct.

We believe in the community and the environment. Amway is committed to being a good global corporate citizen. We are a responsible steward of the environment and work hard to preserve and conserve natural resources. We also have a strong and tangible tradition of generously supporting and improving the communities in which we do business.

Business Ethics

The World Federation of Direct Selling Associations (WFDSA) is made up of 57 national Direct Selling Associations (DSAs) and one regional federation. Membership in the WFDSA requires a commitment

to abide by the WFDSA Code of Ethics, established to protect consumers globally. Amway staff around the world hold more than 50 leadership positions in Direct Selling Associations. Amway also supports the Direct Selling Education Foundation, which works to serve the public interest with education, information and research.

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Amway and its affiliates have been recognized with numerous awards for our environmental, citizenship and business excellence programs. Global samples are listed below.

World Recognition Awards

China (continued)Most Influential Multinational Companies – 2008-2004, China Business News, Shanghai Foreign Service Company, Horizon Research Consultancy

Group China Charity Award – 2008, 2005, Ministry of Civil Affairs

Young Volunteers Contribution Award – 2006, Central Committee, Communist Youth League, Chinese Young Volunteers Association

#1 in Top 100 Companies in Business Technology – 2005, Information Week

Charity Star Enterprise – 2005, 2004, China Children and Teenagers’ Fund

Environmental Labeling Excellence Award – 2004, Ministry of Environmental Protection

10 Best Employers – 2001, Hewitt Associates, Wall Street Journal Asia, Far Eastern Economic Review

ColombiaContributions to Providing Homes for Children – 2006, Home Hope

Contribution to Education – 2003, The American Society of Bogota

Work Generation – 2002, Portafolio Empresarial 2002

Support to Children – 2001, UNICEF

Czech RepublicSupport for Economic Education – 2007, Junior Achievement Czech Republic

Contributions to Children – 2007-2005, UNICEF Czech Republic

Hong KongCaring Company Logo – 2009-2006, Hong Kong Council of Social Service

Gold Award for Volunteer Service – 2008, Social Welfare Department

IndiaAppreciation Awards – 2005, 2004, World Blind Union (WBU), Central Red Cross Bank and National Child Protection Agency

United StatesCircle of Honor Award to Doug DeVos – 2009, Direct Selling Education Foundation

International Corporate Social Responsibility Award – 2005, U.S. Chamber of Commerce Center for Corporate Citizenship

Best Corporate Social Responsibility Award – 2005, The International Business Awards (Stevies)

Vision for Tomorrow Award – 2005, Direct Selling Association

Family-Owned Business of the Year 2004, Family Owned Business Forum, Grand Rapids Area Chamber of Commerce

AustraliaContact Centre of the Year – 2006, Telecommunications Users Association of New Zealand

Innovation – Direct Mail/Business to Business – 2004, Australian Catalogue Association

BrazilGreat Place to Work – 2008, Great Place to Work Institution/Epoca Magazine

CanadaCommunity Service Award – 2005, Direct Selling Association of Canada

Making a Difference Award – 2005, Direct Selling Association

Healthy Worksite Award – 2005, 2002, Middlesex-London Heart Health

Industry Innovation Award – 2001, Direct Selling Association of Canada

ChinaBest Logistics Green Service Award – 2009, Modern Logistics

Platinum Award, Trusted Brand in China; Gold Award in Asia (Nutrilite™) – 2009-2006, Reader’s Digest

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Indonesia

Recognition Award – 2009, Indonesian Children Oncology Foundation

KoreaChild Protection Award – 2009, Ministry of Health and Welfare

Marketing Frontier Award –2009, Korea Marketing Association

Family/Women Friendly Foreign Firm – 2008, Daily Hangyerae

Appreciation Award – 2007, Republic of Korea National Red Cross

Appreciation Award – 2006, Good Neighbors International

Health and Welfare Minister Citation – 2006, Health and Welfare Department of Korea

MalaysiaSuper Brands Awards – 2009-2005, Reader’s Digest

Branding Excellence in Direct Selling Category – 2009, 2007, 2006, The Brand Laureate

Best Managed Company and Best Corporate Governance – 2004, Finance Asia

Top 10 Overall Best Managed Company – 2000, Asiamoney Magazine

MexicoESR (Socially Responsible Company) – 2007-2005, CEMEFI, ALIARSE

PhilippinesAnvil Award of Merit for Public Affairs and Communication – 2006, Public Relations Society of the Philippines

PolandHonored by Polish National Committee – 2005, UNICEF

Honorable Support of Charity Activity – 2001, International Foundation Health Heart and Mind

RussiaUNICEF Inclusive Education Program – 2008, Federal Council of the Russian Federation

SingaporeSilver Award – 2008-2007, Singapore Children’s Society

Merit Award – 2006, Singapore Children’s Society

Special Recognition Award – 2006, Singapore Tourism Board

SlovakiaCertificate of Appreciation – 2005, 2006, UNICEF Slovakia

SloveniaOne World – One Hope – 2005, UNICEF Slovenia

TaiwanBest First-Line Service Quality – 2009, Global Views Monthly Magazine

Outstanding Foreign Firms Award – 2009, General Chamber of Commerce

Trusted Brand Award – 2008-2005, Reader’s Digest

Ideal Brand for Consumers – 2008-2002, Management Magazine

Best Operation Award in Logistics – 2005, Business Department of Economic Affairs Ministry

Top 100 e-Value Enterprises – 2001, eCommonWealth Magazine

Top 10 CSR Company – 2000, Networking Magazine

ThailandOutstanding Establishment for Achievement on Labor Relations/Welfare – 2009-2006, Department of Labor Protection/Welfare, Ministry of Labor

ISO 14001 Certification – 2009-1997, AJA EQS (Thailand) Ltd.

ISO 9001: 2000 Certification – 2009-2001, AJA registrars Ltd.

Clear & Accurate Product Label Award – 2002, Office of the Consumer Protection Board

Consumer Protection Label Award – 2001, Office of the Consumer Protection Board

Bronze Award for the “Amway Rice for Good Quality Life” – 2000, Thammasat University

THE WORKPLACE 12

Amway employees: Georgia Chen, Jon Brickner, Kim Drabik, Matthew Darin, Marisa Spatafore, Angela Nelson, Paul Seehra, Sarah Whitehead, Alice Peng and Sergio Carrillo.

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At our World Headquarters in Ada, Michigan,

employees work in a one-million-plus square

foot corporate, manufacturing and distribution

complex that stretches more than a mile.

42% of 430 acres at Amway World Headquarters=

wildlife habitat and open space.

The WorkplaceWe maintain safe, clean, friendly work environments for all our employees at our facilities worldwide. And as a global health and beauty company, we encourage our people to lead and maintain healthy lifestyles and provide plenty of opportunities for them to do so. Also ingrained in our workplace is a performance-driven culture, one that rewards people for their achieve-ments and provides employees with all the resources they need to create great careers at Amway.

Amway expects the best from our employees in terms of ideas, talent and dedication. The rewards are numerous: open communication, continuous, targeted career development, internal advancement, generous pay based on performance and comprehensive benefits. These include medical, dental, prescription and vision coverage, and company-matched 401(k). Employees at our World Headquarters also enjoy an employee store, wellness programs and an on site state-of-the-art fitness center with top-notch equipment and instructors.

Employee Benefits

Amway employee: Emily Rhodes 15

A stable, loyal workforce

We’re proud of the breadth, depth and

longevity of our workforce at our World

Headquarters. Most of our employees

have been with us for more than 10 years.

A safe workplace is a happy workplace

At our World Headquarters, a collaborative

effort between staff and management

to pro-actively identify and resolve issues

that may pose a hazard in the workplace.

This empowers people to take personal

responsibility for safe practices in their

own departments, resulting in continuous

improvement throughout our entire

organization. Perhaps that’s why

Amway consistently outperforms similar

businesses in the U.S. in safety, with total

injury incident rates at 30 percent less

than the industry average.

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“Most of what we do is really

around intentional, targeted

talent development; that is,

giving people what they

need to perform at the

highest level to support our

culture and objectives.”

Kee Meng Yeo, Director, Global Talent Development

Amway employees: Jessica Ellis, Jon Brickner, Alice Peng and Clint Throop

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Global Talent DevelopmentAmway maintains a Talent Development Department at our World Headquarters to support our key enterprise strategy of developing a performance-driven culture across our entire corporation. As a values-based employer of choice, we strive to:

• Provide people with the tools and resources they need not only to meet job requirements, but to move ahead.

• “Intentionally”developpeople,basedonwhattheyneed personally, to perform and contribute at the highest level.

• Providemanydevelopmentopportunitiestohelp employees enhance their skills and knowledge in support of company goals.

Our ultimate goal is that Amway would be recognized globally as the values-based employer of choice. Our talent programs are designed to feed directly into that objective and to encourage individuals to take responsibility and be pro-active in their own career development. Comprehensive programs encompass all aspects of an individual’s growth, from easy-to-use self-assessment tools to leadership development courses designed for global executives.

Talent Development in China

To help employees reach their full potential, ensure their continued success and remain a highly desirable employer, China has robust talent development programs in place that begin with new hires and encompass every phase of individual growth.

Holistic and progressive by design, its programs include:

1. compulsory training for new hires;

2. individual assessment tools;

3. identification of high potential employees;

4. managerial and supervisory training; and

5. strategic leadership courses for directors and executives.

Proficiency in the English language and immersion in the Amway culture of innovation are also built into these programs, providing a complete support system in which employees in China can grow to fulfill their highest career ambitions.

Our internship program at Amway World Headquarters attracts the best and brightest college students. It gives them a paid, real-world work experience and helps us build a sustainable workforce at the same time. The program was cited in a national U.S. publication, “Best Practices in HR” in 2009.

Between 2006 and 2009, our China staff increased rapidly, going from approximately 5,200 to more than 7,000 people.

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In 2005, we launched the Optimal You program at our World Headquarters to create a work environment that aggressively promotes healthy and enriching lifestyles for all employees who work here. Since then, it has evolved to encompass a broad range of services and programs.

In 2008, we began zeroing in on the top five health risk factors in our World Head-quarters workforce to develop preventive programs targeting those factors. The main goal is to help improve the lives of our employees, and we also hope to reduce significant health care costs and compile useful data for the future.

Optimal You: Creating a Culture of Wellness

FUEL: Nutrition and brain fitness

RENEW: Self care, stress manage-ment and sleep

CONNECT: Relationships with self, others and community

MOVE: Physical activity and weight management

Optimal You Core Pillars

Between 2008 and 2009, employees who participated in our annual screening showed improvements in 42 out of 69 health categories.

The Optimal You program will be expanding globally to our affiliates in 2010.

With the vision of becoming a leader in corporate employee wellness programming, our key programs and services include:

• Optimal You Fitness Facility. Located on site at our World Headquarters, this well-equipped facility annually averages more than 1,500 member participants with over 160 various health and fitness programs, clinics and classes.

• Optimal You Incentive Program. Employees can save up to $384 annually in health care premiums by participating in a simple two-step health risk assessment/screening. Approximately 60 percent of our World Headquarters workforce participates.

• Optimal You Work-Life Series. This comprehensive program—with services ranging from childcare and eldercare resources to financial planning—helps employees maintain balanced lives, boost their performance and support the growth of the Amway business.

• Optimal You Nutrition. Educational sessions, demos and informational clinics highlight specific Nutrilite™ supplements and provide free product samples to employees.

• Corporate Wellness Coalition. In 2008, Optimal You leadership at Amway initiated a partnership with other large corporations near our World Headquarters to share ideas and experiences. Our goal? To collectively create a “best practices” standard to improve the wellness of all our employees, build a stronger regional economy and attract/retain the best talent.

“As a global leader offering high quality health

and beauty products, it only makes sense that

we ‘walk the talk’ and offer our employees a

culture that supports healthy lifestyles.” Tom Boehr, Manager, Optimal You

Amway has been awarded and recognized

by the American Heart Association as a

“Fit-Friendly Company.”

1,500 fitness facility members

160 health and fitness programs

$384 annual healthcare premium savings for participants

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COMMUNITIES

Amway distributor teaching art to children in China

Since 1959, Amway and

its distributors have given

$371 million to a host

of causes, in addition to

the millions of dollars the

founding families have

personally given to charities

around the world.

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“Being a good corporate citizen is more than words at Amway.

Our employees and distributors roll up their sleeves and dive into

community projects, not because they have to, but because they

want to. That’s who we are.”

Dana Boals, Vice President, Global Amway Brand

At Amway, we work hard to ensure that wherever we do business, communities benefit. Whether we’re adding to the visual appeal of our neighborhoods through our beautifully landscaped facilities, building playgrounds or helping a child learn to read, we believe it is our responsibility—and our privilege—to share our resources. It’s what being a good corporate citizen is all about. As a result, we have a long history of generously helping to improve lives—and communities—wherever we operate.

Good Neighbor

Amway employee, Lauren Walker mentors high school students.

Provided hope and opportunity to

7,000,000

childrenContributed more than

1,300,000 employee and distributor volunteer hours to children’s programs

Donated more than

$112 MILLION to children’s causes worldwide

Supported hundreds of charitable organizations in more than 50 countries

Since 2003, the Amway One by One Campaign for Children has:

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Started in 2003, our Amway One by One Campaign for Children is based on a philosophy of providing opportunities, one person at a time. It’s a reflection of our business model—individuals working together to create something more than they could ever dream of on their own.

One by One rallies the resources of the entire Amway family distributors, employees, affiliates and customers—to make a difference in the lives of children around the world. Today, in every country and every community where Amway operates, thousands of employees and distributors support hundreds of charitable organizations to offer children the resources they need to live, achieve, learn—and of course—play.

Why children? It’s widely recognized that children are our future, and yet, for millions of children, life is a daily struggle to survive.

Helping children gives us a chance to put our values to work and change the world, one child at a time.

One child. One opportunity for a better life. One smile. One ray of hope. Each child touched by One by One paints a clear picture of who we are and why we have taken this cause to heart. Get to know the many children of the One by One Campaign by visiting www.amway.com/makingadifference.

1,300,000 hours = 89 full time employees per year for 7 years

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Focus Areas

LiveIn many countries, children lack the basic necessities for survival. But when they are cared for, they can look forward to their future with hope and optimism.

AchieveChildren have unlimited potential, but they sometimes need help achieving their goals. When programs unlock the potential of children with unique needs, special abilities emerge.

LearnEducation opens doors to a brighter future and provides an understanding of the world around us. Whether it is academic skills or cultural enrichment, Amway is helping children to learn and to grow.

PlayChildren grow most through enriching experiences which are often found through the simple act of play. Our involvement helps provide the space and resources for this most basic freedom.

UNICEF Partnership, Romania Boys & Girls Club of Buena Park, California

Project Sunshine, China Easter Seals, Florida

25Afan Forest Program, Japan

For more stories, please visit www.amway.com.

When two-time FIFA (Fédération Internationale de Football Association) Player of the Year and Brazilian soccer phenomenon Ronaldinho signed on to a multi-year, global endorsement representing our Nutrilite™ brand in 2008, he also became a global spokesperson for the Amway One by One Campaign for Children.

In a unique program with One by One, called Goal by Goal, Ronaldinho, who now plays for AC Milan, helps raise funds for children all over the world:

For every goal Ronaldinho scores, Amway makes a $10,000 donation to a One by One charitable partner in the country where the goal was scored. And every penny of that donation goes directly to children’s programs.

Thanks to two goals he scored in 2008 when playing a match in China, $20,000 went to the China Children and Teenager Foundation, which helped pay for artificial limb surgery for 16-year old Zhou Rengui, who lost both his legs during the China Sichuan Earthquake.

Since 2008, the goals scored in Italy by Ronaldinho have generated more than $120,000 for children’s causes, including programs at the Buzzi Children’s Hospital in Milan.

$120,000 for children’s causes

$10,000 per goal

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SUCCESS STORY Goal by Goal Scores Funds for One by One

2009 Check presentation from Amway to the AC Milan Foundation

Brazilian Footballer, Ronaldinho

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29 playrooms in hospitals in one year

7 total playgrounds built

357 customized bikes for children in one year

5,800 junior high students sponsored in one year

50 cities and 50 children’s health programs in one year

100 children reached through sensory therapy each year

800 hours improving hospitals for children in one year

600 meals served to students each day

One by One Regional Highlights

27,000 packages of LITTLE BITS™ supplement distributed to children in one year

One by One

EUROPERegional Highlights since 2003:

133,170 life saving immunizations for children

Regional Highlights in 2009:

29 playrooms in hospitals

1 specialized clinic

200 children attending preschool

1,653 volunteer hours

Amway/UNICEF Adopt a Doll program, Slovenia28

Little Bits Pilot Program, Mexico

One by One

LATIN AMERICARegional Highlights since 2003:

200,000 total children learning entrepreneurism


27,000 packages of LITTLE BITS supplement distributed to children

1,334 kids in sports and education programs

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The state of nutrition for children around the world is startling. This global problem prompted Amway, through its One by One Campaign for Children and supported by Nutrilite, to find solutions to vitamin and mineral deficiencies in children. We have the resources, expertise, capacity and ability to make a huge and lasting difference in their health.

Nutrilite produces the world’s leading dietary supplements and is a global leader in promoting optimal health. However, for some, optimal health means meeting basic needs.

Where food fortification is not available, LITTLE BITS, a multi-vitamin supplement, provides 15 essential vitamins and minerals that help improve a child’s energy level and support brain, bone and muscle development.

The single dose sachet can be added to any food and is designed to meet the basic, integral health needs of under-nourished children.

Our goal, working through our Amway One by One Campaign for Children, is to provide nourishment to children all over the world who suffer from “hidden hunger” and give them a fighting chance. We are focusing on children from ages 1-5, where we know impact on the neurological and physical development can have the greatest long-term positive effect.

A pilot program to kick-off this effort was done in Mexico, where we are working in partnership with the Mexico National Institute of Medical Sciences and program provider, Un Kilo de Ayuda.

The good news: 89.6% of the children from the pilot study are no longer anemic.

We will be expanding the program globally through 2015. We will bring this unique Nutrilite product to regions of the world, where children need it most.

Success Story Little Bits Making a BIG Difference

For more stories, please visit www.amway.com.30

SUCCESS STORY

31Little Bits Pilot Program, Mexico

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One by One

NORTH AMERICARegional Highlights since 2003:

7 playgrounds built

350 “Walk With Me” events benefitting Easter Seals


1,000 pen pal letters written

36,576 sack suppers packaged and delivered to deserving elementary school children

Amway Employee Playground Build, Grand Rapids, Michigan

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One by One

GREATER CHINARegional Highlights since 2003:

400,000 students benefitted from 571 university graduate volunteers

100 children benefitted from the Amway Smiley Children Mental Health Enhancement Project

82 distributors and employees as mentors at The Boys’ and Girls’Clubs Association of Hong Kong


55,263 total registered volunteers

Smiley Children Mental Health Enhancement Project, China

One by One

INDIARegional Highlights since 2003:

50,000 total distributor volunteers

7,500 children and adults received free eye care


50 cities and

50 children’s health programs

34National Project for the Blind, India

One by One

JAPANRegional Highlights since 2003:

100+ coastal cleanups

40,235 children reached through Project Orange


100 children reached through the Afan Forest Therapy project

35Afan Forest Therapy Project, Japan

One by One

KOREARegional Highlights since 2003:

809 volunteer hours dedicated to preventing child abuse

13 ‘Happy Home Schools’ created for better educational opportunities


600 volunteer hours helping children learn English

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Keeping My Precious Body Healthy, Korea

One by One

SOUTHEAST ASIARegional Highlights since 2003:

36,000 visually impaired children get learning resources

10,000 children enrolled in enrichment programs


800 hours improving hospitals for children

7 storytelling road shows

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Happy Healthy Minds, Malaysia

One by One

AUSTRALIA/NEW ZEALAND/SOUTH AFRICARegional Highlights since 2003:

10 distributors provide ongoing support and mentor orphaned children


357 customized bikes for children

568 meals served to students each day

402 surgeries through Operation Smile

38Chapel Street School Lunch Program, South Africa

Amway employees throughout the world are known for sharing their talents, giving their time and rolling up their shirtsleeves to help those in need. We encourage our people to get involved personally and we provide countless volunteer opportunities to do so. Whether walking for a cure or building a much-needed playground, our employees have an incredible track record of helping to improve people’s lives.

We’re also proud to have 35 U.S. executives serving on local community boards, sharing their business expertise with all sizes of organizations—many of which are short-staffed. To ensure that our employees serving on boards have the tools they need to be successful, Amway provides boardsmanship training and works hard to find the right placement for leaders interested in serving.

A Long Tradition of Volunteering at our World Headquarters We realize that children often benefit as much from our time as they do our dollars. So in addition to funding, we also sponsor a variety of activities at our World Headquarters for local students:

•PenPals,whereyoungstudentsexchangemonthlyletterswith 130 Amway employees at our Headquarters

•Santa’sSecretWorkshop,wherestudentscanbuyhigh–qualitygifts for their loved ones at low prices

•Individualtutoringandone-on-oneinteractionwithstudents

In addition to being the largest employee-based donor to Heart of West Michigan United Way, hundreds of Amway employees—230 in 2009—participate in their annual Day of Caring to make much-needed improvements in the community.

In the United States

53% of employees volunteer annually

35 executives are on community boards

Amway Employee Playground Build, Grand Rapids, Michigan

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Success Story China Embraces Volunteerism

40For more stories, please visit www.amway.com.

Since our China market launched in 1995, staff and Sales Representatives (distributors) have fully embraced our corporate vision of helping people live better lives. Their volunteer efforts are noteworthy and have been widely recognized by organizations throughout the country for their achievements:

•Amwaypartnerswith180 local volunteer organizations throughout 31 regions and municipalities in China. As of December 2009 these organizations had more than 55,200 volunteers.

•Duringthe2008OlympicsandParalympicsinBeijing,554Amwayvolunteersdelivered a total of 13,000 service hours in the city while another 13 passed stringent screenings to serve at the Games. More than 30 awards were given to our volunteers afterwards for their outstanding efforts.

•TheAmwaystaffinChinahasanexcellentreputationfororganizing volunteers. As a result, Amway China was appointed as the official volunteer consultant of the 2010 Shanghai World Expo.

volunteers volunteerorganizations

53,600 172

SUCCESS STORY

= 60= 10,000

41Amway Distributor volunteer teaching art to children in China

Earthquake in Sichuan, China

Wildfire in Australia

Typhoon Morakot in Taiwan

Typhoon Ondoy in the Philippines

Earthquakes in Tasikmalaya and

Padang, Indonesia

$5,505,315 in cash and materials (from China, Taiwan, Southeast Asia and the Americas)

35,000 volunteers – 70,000 hours of service

$50,000 from Amway Australia with $6,300 to match distributor donations

$12,900 worth of personal care items

Amway staff and distributors immediately provided basic necessities for victims and raised $100,000 to help in rebuilding efforts. Volunteer teams are also working long-term to rebuild schools and provide nutritional care to children.

$150,000 from Amway Taiwan

$321,000 from Taiwan employees and distributors

More than 30 Amway Philippines employees and distributors took a day out of their schedules to help clean up an elementary school in Marikina City hit hard by flooding.

Worldwide Disaster Relief Efforts

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In 2006, Amway developed a formalized disaster relief process to enable us to respond immediately and effectively to situations that arise around the world. The goal is to anticipate needs in the event of a disaster to ensure prompt, decisive and effective action.

Once the magnitude of a disaster has been determined, we work primarily through our many partner agencies to immediately begin delivering aid that is most appropriate for that particular situation.

Amway Affiliates Respond to Disasters in their Regions in 2008-2009:

Amway Affiliates Respond to Disasters in their Regions in 2008-2009:

Disaster Relief in the United States

“Our team of 25 employees

helped rebuild the home of

grandparents raising two

young grandchildren who

had a long, hard journey

recovering from a flood.

They were so appreciative

of our help. Granted,

we worked hard with all

our hearts and strength,

but the blessings and

satisfaction we receive

back cannot be measured.” Joyce Grilley, Amway Relief Team Volunteer Coordinator, speaking about a trip to Indiana after major flooding.While our focus is on helping children locally, our employees are also first to help when

disaster strikes. For more than 17 years, the Amway Relief Team in Ada has been giving up their Labor Day and Memorial Day weekends (and often other holidays as well) to hop on a bus and travel around the country to help with clean-up and rebuilding efforts in the wake of floods, hurricanes and other natural disasters in the U.S.

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Amway employee Relief Trip to Monterey, Indiana

FAMILY OF BRANDS 44

45

46

From our concentrated cleaners to our dietary supplements to our skin care line, safety, quality and environmental stewardship are part of every product we make, with strict standards that must be met every step of the way, from raw materials to packaging.

Family of Brands

• Beauty…As a global leader in prestige beauty, we set standards in skin care science and are committed to the synergy of health and beauty in meeting the individual needs of every woman.

• Home…We offer high performance home cleaning and laundry care products that are gentle on the environment and air and water purifiers for healthier, safer homes.

Our brand categories include:

• Nutrition…Sustainability and ecology are equally as important in our scientific research and in the effectiveness of our high-quality, plant-based nutrition products.

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Research & Development

65 R&D and Quality Assurance labs worldwide

700+ scientists and technicians with:

100 advanced degrees

4,500 combined years of experience

800+ domestic and international patents

600+ patents pending

240+ technical consultants

200+ published papers

75+ university associations

85+ trade association memberships

Our commitment to safety and quality with all our products begins with our Research & Development (R&D) group and goes throughout the entire supply chain process, including strict guidelines our vendor partners must follow to meet our standards.

Research & Development: Searching the world for solutions

With a focus on “open innovation” in emerging technology areas, our R&D group takes full advantage of our global reach to partner with hundreds of organizations throughout the world, from universities to third party service providers and suppliers to independent consultants. These collaborations allow us to leverage our core competencies by supplementing them with the expertise and technologies available from external sources. Our partners complement our internal resources, providing us with new insights and contributing to the acceleration of innovative solutions in product development across all our key categories—health, beauty and home.

Amway R&D At-a-Glance:

Other key R&D functional areas:

• Technical Regulatory Services provide technical support for global regulatory compliance, product registration, new product and market launches, product safety and environmental compliance.

• Analytical Services develops and applies state-of-the-art chemical, biological and imaging methods to support product discovery and development, claims substantiation and post-launch product support.

Our Quality Assurance (QA) teams closely monitor quality, from incoming components and materials, through the manufacturing process, and out into the field around the world. We have many proactive programs in place to ensure that our strict quality standards are met. For example, our Supplier Quality Development program makes sure the raw materials coming in are exactly what we need, while an electronic batch recorder captures data when checking products for release to ensure accuracy.

Quality Assurance

“The keys to a future

of innovation in R&D

are our global reach,

external partnerships

and collaborations. The

combination of these

elements enables us to

mine technologies from

hundreds of sources

around the world, sharing

knowledge, leveraging

core competencies

and accelerating new

technologies and products.”

Robin Dykhouse, Vice President, Consumables/R&D

Clean drinking water Because billions of disadvantaged people throughout the world do not have access to clean drinking water, our Water Purification Product Development team is working on new technology that can produce inexpensive water filtration systems.

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Our manufacturing plants fully comply with regulatory agencies and guidelines and often go above and beyond what is required:

• Biodegradable surfactantsWhile many consumers today demand biodegradable products, Amway has been using biodegradable surfactants in detergent products for decades. (Surfactants are cleaning, penetrating and foaming agents.)

• Reducing VOCsVolatile Organic Compounds (VOCs) released into the atmosphere by automobiles, industrial processes and to a lesser degree, consumer products such as hair sprays, are believed to contribute to smog. Several states have adopted regulations that require reduced VOC levels. In order to meet these regulations, Amway initiated the reformulation of several products, which are offered both in the U.S. and worldwide.

• Animal testingWe oppose animal testing, and our products are not tested on animals unless required by government regulations. We actively lead initiatives to create alternatives to required animal tests.

• Genetically modified organisms (GMOs)Amway supports a consumer’s right to know in selecting products containing genetically modified organisms (GMOs). While we believe this is important technology, we are currently working to replace materials that contain GMOs with traditional ingredients where appropriate.

• Gray Water ProjectWater shortages in some parts of the United States have caused citizens, businesses and government to investigate the use of “gray water” as an alternative to drinkable water for the irrigation of lawns, trees and shrubs. Amway supports these initiatives.

Safety Measures in Manufacturing

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In 2004, Operational Excellence (OPX), a continuous improvement program based on Lean/Six Sigma methodologies, was launched with a goal of eliminating waste and improving efficiencies in our manufacturing areas at our World Headquarters. It has since spread throughout the company, from Finance to QA to Customer Support, with more than 2,500 U.S. employees participating in workshops and training programs. OPX training is also taking place at affiliate operations in Japan, India, Taiwan and Thailand.

Since 2004, significant improvements have been made throughout the company, ranging from decreasing our cost-per-unit in manufacturing to reducing our returns process from 19 days to three and cutting our energy costs by nearly $2 million. In addition, nearly 250 people have achieved Green or Black Belt certification, a rigorous and intense training process that develops leadership for overseeing Lean/Six Sigma projects.

Operational Excellence

“Once people become aware

of Lean philosophies, they

look at their jobs differently.

They begin finding ways to

be more efficient, focusing

on value-added activities

and then coming up with

workable solutions to the

problems they find. And

they’re excited about it;

they love to talk about what

they’re working on. To me,

that’s the real value of OPX.”

Chris Wilson, Director OPX

2,500

OPX participants

250 employees Green/Black Belt certified

In 2009, volunteers on the Amway OPX teams began working with several charitable organizations to teach them Lean/Six Sigma principles. Several of our “Lean” thinkers teamed up with Kids’ Food Basket, a hunger relief agency, to review operations at their local facility. The mission: To create additional capacity that would enable Kids’ Food Basket to serve more meals to kids without any increase in resources (capital, space, equipment, etc.). The team achieved remarkable results. They went from taking 41 seconds to make one meal, or 88 meals per hour, to 4.5 seconds, or 800 meals per hour. What’s more, since the new efficiencies made better use of their space, they no longer needed to move into a larger building, which they had planned to do before making the improvements.

Success Story Kids’ Food Basket

51

BEFORE

88 meals

per hour

Kid

s Food Basket

AFTER

800 meals

per hour

SUCCESS STORY


Throughout the company’s history, we have had a long tradition of working in partnership with suppliers who share our company’s vision and values. Amway customers depend on the quality of our products and the underlying integrity of the workplace that produces them. For this reason, Amway requires all suppliers and their sub-contractors to follow our Supplier Code of Ethics, which holds the company and our suppliers to very specific standards.

Based on industry best practices, our Supplier Code of Ethics is a comprehensive program and an integral part of our supply chain process.

Supplier Code of Ethics

Included in the Code are basic, human rights standards that suppliers must uphold, ensuring our customers that the goods we sell are not the product of unacceptable working conditions. The Code states that suppliers and their subcontractors must:

• Provide a clean, safe and healthy working environment that is in compliance with local health and safety laws and regulations.

• Allow full access to facilities and records for all compliance inspections.

• Engage in fair and ethical employment practices, including:

• Child Labor: Suppliers and their subcontractors must comply with all applicable child labor laws and regulations in the location where the goods are produced. Children under legal age for employment will not be employed by the supplier.

• Wages and Hours: All applicable prevailing local wage and hour requirements must be met. Workers must be paid in accordance with local laws and regulations. Workers must be compensated at a rate at least equal to the prevailing local minimum wage, including piece rate workers.

• Discrimination: Suppliers and their subcontractors must comply with local anti-discrimination laws and regulations.

• Forced Labor: Every employee must be a voluntary worker. No employee can be made to work against his or her will or work as forced prison labor. All employees must be treated with respect and no employee will be subject to corporal punishment, harassment or coercion of any type.

This Workplace Code of Conduct makes clear the Amway commitment to appropriate working conditions worldwide. We believe that suppliers who follow these standards will have a more productive workforce, one capable of meeting our customer’s demand for high-quality goods at a fair price.

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The Amway Product Recall Policy clearly outlines the procedure to be taken for any product we’ve distributed (including labels and literature) that must be recalled for any reason. Regardless of the nature of the incident, actions are immediately taken by management to ensure the safety of our distributors and their customers.

One advantage we have over other manufacturers is that communication channels are in place that enable us to communicate quickly and directly with our distributors to apprise them of any situations they need to be aware of. While these occurrences are very rare, our recall policy and experienced staff assure all concerned that these matters are taken seriously and dealt with swiftly and appropriately.

Steps include identifying issues, communicating these issues to management, gathering information, making decisions and implementing any actions deemed necessary anywhere in the world.

Product Recall Policy

53

ENVIRONMENTAL MISSION 54

Long before green became a buzzword, Amway was committed to environmental stewardship—from our concentrated products to our many internal operations, such as waste removal and recycling programs. Long-time programs at our World Headquarters include:

• Maintaining compliance with applicable environmental, health and safety laws, regulations and other requirements to which the corporation subscribes.

• Continually improving our environmental health and safety performance.

• Reducing the impact of our operations on the environment by conserving resources through reuse and recycling, the prevention of pollution, the elimination of hazards and the responsible use of energy.

• Training and motivating our employees to take personal accountability for protecting the environment and creating a safe and healthy workplace.

• Measuring the progress of our environmental health and safety programs through periodic assessments and audits.

• Seeking renewable energy sources to replace fossil fuels that power our facilities while also taking a closer look at what we can do to improve current systems to maximize their output.

Our Environmental Mission

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“Success in this business

takes hard work, perseverance

and knowledge of our products.

The same holds true for

protecting and preserving the

health of our world.” Rich DeVos, Amway co-founder

Key Stewardship Initiatives at Amway World Headquarters:

Employee Carpooling ProgramWhen gas prices soared, we implemented a volunteer carpooling program for employees at our World Headquarters. By simply entering their information into a software program, employees are matched up with others who have similar schedules and routes. In just the first year, over 300 employees utilized the program, reducing commuter miles by 6,000 and preventing 2.5 million pounds of CO2 gas emissions.

Wind EnergyOur 20-year contract with Wolverine Energy represents an investment in renewable energy through the very first wind turbine farm in the state of Michigan. The wind farm will eventually provide 90,000 megawatts per year—or 10 percent of total energy use at our World Headquarters facilities.

300+ employees carpool

6,000 commuter miles saved

90,000 megawatts per year

enough energy to power 8,012 average United States households*

*U.S. Energy Information Administration

10% World Headquarters energy use is wind generated.

2.5 million pounds less of CO2 gas emissions = the weight of 227 African elephants

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14 trees each month

In 2009, Amway recycled 19,563,526 pounds of materials.

*based on 20 lb bags

10,900 pounds of paper

Recycling

78% of Amway waste was recycled in 2009

95% of Amway waste is targeted to be recycled by 2014

Energy BoardsCommunication is key for success. That’s why we post energy usage comparison charts for facilities that have gone through our Energy Kaizens. The visual translation makes it easier to understand the impact of the changes they’ve made and also to look for places where new improvements can be implemented.

Recycling•78% of our waste, including e-waste, is currently recycled • Target for 2014: 95%• 2 million pounds of leftover packaging materials are recycled

into pellets for stoves

Lights Out ProgramThis simple yet extremely effective program for the Amway custodial staff at World Headquarters was adapted from the Energy Star program. Prior to its inception, one person worked their entire shift on a single floor—with all the lights on. Now, under the Lights Out program, a team of people cleans one floor at a time keeping the lights on only on the floor they are cleaning. This keeps most lights off during the evening and significantly reduces our energy usage.

Green PublicationsBy decreasing the size of our ACHIEVE® Magazine in North America, we’re saving 10,900 pounds of paper every issue—that’s 14 trees each month!

= About 978,176 bags of trash*

=

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Weaving Together Work Life and WildlifeNearly 180 out of a total of 430 acres at our two main facilities in Ada, Michigan are managed as wildlife habitats, increasing the quality of life for the flora and fauna that surround us while improving quality of the environment for our employees and the community.

With a boardwalk and walking path for employees to use, the restored wetlands are the centerpiece of the wildlife program, which includes:

Bio-BlitzThis census-taking program, where plants, insects and mammals are identified, not only helps us meet one of our requirements for our Wildlife Habitat Council certification, but it’s also a great family outing. Led by wildlife experts, employees and their family members volunteer once a year to identify and categorize different species found on our World Headquarters Complex.

Nest Box ProgramSince 2006, this program has been our connection to bird activity in our wildlife habitats. Employees and community members volunteer to monitor the local and migratory habits of every species spotted. Most notably, eagles have been observed perching on large trees as they hunt along the river in winter months.

We have earned Wildlife at Work™ Certification from the Wildlife Habitat Council for its programs in the U.S.

Many of our Legacy of

Clean™ products have

been recognized by

the U.S. Environmental

Protection Agency’s

Design for the

Environment program,

which means an

independent third party

has confirmed these

products are safer and

greener than other

competitive products.

“After participating in the Bio-Blitz or Nesting Box programs,

many employees take what they’ve learned and apply it to their

own back yards.” Eric VanDellen

Project Supervisor, Environmental Health & Safety

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Active Memberships

EPA Climate Leaders Partnership

We are committed to reducing our impact on the global environment by completing a corporate-wide inventory of our greenhouse gas emissions.

EPA Green Power Partnership

We are helping to support the development of new renewable generation capacity nationwide while also helping protect the environment.

Michigan Great Printers Project

We are working to prevent pollution as the preferred method of achieving environmental compliance regarding our print services.

Michigan Business Pollution Prevention Partnership

We are committed to improving the environment by adopting the three “Rs”—reduce, reuse and recycle.

Wildlife Habitat Council

We are dedicated to enhancing and restoring wildlife habitat by planning for sustainability and meeting economic, environmental and social needs of the present and future generations.

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ISO 14001:2004 Environmental Management SystemsCertification by the International Organization for Standardization (ISO) for environmental management performance helps demonstrate our commitment to environmental responsibility. To achieve certification, our World Headquarters facility demonstrated that our Environmental Management System is an effective process for managing our significant environmental aspects such as air emissions, hazardous waste generation, waste water and storm water discharges.

Our manufacturing facility in Guangzhou, China, has also attained ISO 140001 certification, and Nutrilite’s Buena Park and Lakeview facilities are currently in the process of achieving certification.

Environmental Certifications

One of the best demonstrations of our environmental commitment is the story behind our Nutrilite™ products. We own more than 6,400 acres of organic farmland in the U.S., Mexico and Brazil where plants are grown and harvested in accordance with nature, using sustainable methods. In fact, Nutrilite is the only global vitamin and mineral brand to grow, harvest, and process plants on our own certified organic farms.

• Natural ingredients: We grow the natural ingredients used in our products without using chemical fertilizers or synthetic pesticides.

• Soil replenishment: We replenish the soil, rather than deplete it.

• “Just-in-time” freshness: Our products are dehydrated and processed within hours of harvest, then carefully packaged and shipped soon after production to maintain freshness.

• NutriCert farm certification program: Many of the farms that supply botanical materials for use in Nutrilite products are required to adhere to the same sustainable principles that guide us. They are also required to provide a healthy social environment for their employees, with opportunities for personal development and training, just as we do.

The principles of the Nutrilite Sustainable Farming system and the NutriCert standards are based on the International Federation of Organic Agriculture Movement, whose goal is the worldwide adoption of ecologically, socially and economically sound systems that are based on the principles of Organic Agriculture.

Nutrilite Quality from the Ground Up

At Nutrilite in California, we grow organic produce for our employees and for local schools. By buying locally, they drive fewer miles, thereby reducing air pollution while supporting area businesses.

QU

AL ITY Y O U C A N T

RU

ST

YEA

RS

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Success Story Analyzing Product Lifecycles Leads to Better Design Life Cycle Assessment (LCA) is an internationally recognized methodology for compiling and examining the inputs and outputs of materials and energy to determine the environment impact throughout the product’s life cycle. Compatible software allows measurements of things such as greenhouse gas emission, smog potential, ozone depletion and other environmental factors.

A core team within our Water Purification Product Development area at our World Headquarters has been trained in this systematic procedure and is now using it to help make improvements in subsequent product designs. The goal? To make all products more sustainable in the future.

For example, when Amway wanted to launch eSpring™ II to replace eSpring I in Japan, scientists used LCAs to ensure that eSpring II had a much smaller environmental footprint. (See chart)

These points of differentiation spurred sales of eSpring II, indicating that consumers are also eager for more sustainable products. In fact, identifying the sustainable features in this product helped it reach projected sales goals and also won the team a nomination for the annual R&D Creativity Award for outstanding scientific achievements. Sustainable design has since been incorporated into other products as well.


85% less plastic in replacement parts

46% less global warming potential 51%

less plastic overall

46% less energy

eSpring I vs. eSpring II *

SUCCESS STORY

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One of today’s biggest environmental challenges is the high levels of greenhouse gases created by an abundance of carbon dioxide and methane emissions and exacerbated by the removal of old growth and rain forests.

In 2009, a program was initiated to review the greenhouse gas emissions (GHG) on all Nutrilite farms to check and improve our balances. To date the Fazenda in Brazil, Trout Lake Farm in Washington State in the U.S. and Rancho El Petacal in Mexico have all performed the GHG emission audits and are looking to be certified within the next year.

Measures we have taken in Brazil include:

•PlantinghundredsofthousandsofAcerolacherrytrees

•ReforestationoftheJaburuRiverbanks

•Implementingwindpowerasanenergysource,notonlytoachievezero carbon emissions, but to create a positive carbon offset

Success Story Carbon ZeroSUCCESS STORY

64

20+ million gallons of water saved

30+ million gallons of steam saved

12,403 megawatt hours of electricity reduced

At World Headquarters in 2009


equivalent of taking 1,765 cars off the road for a year

➔

Japanese meaning “change” and “good,” a Kaizen is an intense event held within a given time period to identify waste (in time, resources, processes, etc.) with a goal of eliminating inefficiencies and becoming more “lean.”

More than 50 Kaizens have been held throughout the company with much success, including nine to reduce our energy usage and costs. With a goal of cutting our overall energy use in North America by 15 percent with minimal investment, the results so far are significant.

Energy savings in North America:

•Reducedelectricityuseby12,403megawatthoursperyear(enoughelectricityto run 1,240 homes for a year)

•Reducedtheemissionofgreenhousegasby 9,171 metric tons of carbon dioxide per year

•Saved20,888,000gallonsofwater

•Saved30,407,000poundsofsteamperyear

•InourPressurePackagingplantalone,we:

•Reducedelectricityconsumptionby667,241kilowatthoursperyear—enoughelectricity to power 66 homes

•Reducedtheamountofcarbondioxideemittedby2,025metrictonsperyear—the equivalent to preserving 14.2 acres of forest or taking 87 cars off the road for a year

Success Story Energy Kaizens SUCCESS STORY

65


The Amway Printing Department at World Headquarters recently developed a recycling process that turns post-industrial paper waste into top-quality paper for business cards and brochures.

• STEP ONE: Our printing press scraps are ground up, de-inked, cleaned and turned into pulp.

• STEP TWO: The pulp is converted into two kinds of reusable paper stock.

• STEP THREE: The thicker “cover stock” paper is used for Amway business cards and the more flexible “text stock” is converted into brochures.

Every vendor involved in the process (including Amway, the recyclers and the pulp processors) is certified by the Sustainable Foresting Initiative (SFI) for preserving forestry while causing no adverse environmental effects to our water or air.

Success StoryWatching Our Waste

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SUCCESS STORY

Looking Toward The Future

67

As we move into 2010, we strive to increase our efforts to operate more sustainably as a global enterprise. New strategies and action plans have been put into place that will further reduce our environmental footprint, grow our business, care for our people and our communities and contribute to an improved quality of life for this generation and the next.

Although much of this is already embedded in the Amway culture, it will be a major focus as we move toward an even more sustainable future.

In the workplace:• Incorporate sustainability attributes in Amway business

practices and expand Amway stakeholders’ awareness, expertise, and passion for environmental stewardship. This is accomplished by communicating our goals and aspirations to employees, distributors and supply chain partners and engage their active participation in programs, practices and policies that promote environmental responsibility.

In our operations: • Step up efforts to conserve resources, reduce waste, harness

alternative energy solutions, leverage cutting edge technology and increase the use of green products and supplies throughout the facilities.

In our products:• Develop new innovative and sustainable products, continuously improve

existing products, implement new practices and programs that will make every product launched more sustainable than the one it’s replacing.

In our communities: • Be a good corporate citizen by continuing to invest time, expertise and

resources to improve quality of life, inspire change within the communities where we operate and continue to grow the Amway One by One Campaign for Children as a premier global cause program.

This paper was produced using 100% Post-Industrial Amway waste and manufactured with 100% Green Power ® 2009 Amway Corporation

Documents

CORPORATE CITIZENSHIP REPORT 2009 - amway… · Welcome! We’re pleased to bring you this Corporate Citizenship Report to tell the Amway story. Amway is a company that uniquely integrates