COURSE HANDBOOK - hosting.think-cp.net.auhosting.think-cp.net.au/.../Handbook/2017/...2017-Course-Handbook.pdf · COURSE HANDBOOK 2017 motivate | educate ... Commercial & Retail 22

COURSE HANDBOOK 2017

motivate | educate | influence2017 Venue

Sponsor

http://www.propertycouncil.com.au/academy

http://www.grantthornton.com.au

MOTIVATE | EDUCATE | INFLUENCE2

Delivered by over

380industry experts

Choose your learning journey with over

98courses in 2017

155training daysin 2017

96% of attendees rate courses as“good” or “excellent”

over 1400

course attendees

in 2016

VISIT WWW.PROPERTYCOUNCIL.COM.AU/ACADEMYCOURSE ENQUIRIES AND BOOKINGS | [email protected] | 02 9033 1900

INVEST IN YOUR TALENT

PIPELINE TODAY


mailto: [email protected]

COURSE HANDBOOK 2017 3

TABLE OF CONTENTS

WELCOME3. Table of Contents

4. About the Academy

5. Committees

6. Academy Framework

8. New Courses for 2017

9. In-House Training

12. 6 Reasons to Choose the Property Council Academy

13. Earn credit towards a master’s degree

15. Property Council Academy Champion

OUR COURSES

18. Property Industry Induction19. Essentials of Finance20. Property Investment & Finance

for Professional Services21. Leasing Fundamentals:

Commercial & Retail22. Retail Leases Act23. Building Services24. Planning for Non-Planners28. Property Investment & Finance

Part 129. Property Investment & Finance

Part 236. Property Development

Essentials37. Property Development

Advanced38. Property Development

Electives 46. Property Asset Management

Essentials 47. Property Asset Management

Advanced48. Property Asset Management

Industry Diploma54. Retail Property Essentials 55. Retail Property Advanced56. Retail Property Industry

Diploma62. Operations & Facilities

Management Part 1

63. Operations & Facilities Management Part 2

70. Village Management Industry Diploma

71. Introduction to the Retirement Living Industry

72. Navigating the Retirement Villages Act

73. Village Management Advanced

74. Village Management Electives80. Feasibility Workshop, Property

Development Elective81. Risk Management, Property

Development Elective82. Project Management, Property

Development Elective83. Legal Framework & Dispute

Resolution, Property Development Elective

84. Aged Care, Village Management Elective

85. Sales & Marketing, Village Management Elective

86. Facilities & Asset Management, Village Management Elective

87. Health & Safety, Village Management Elective

92. Rainmaker - Building Client Relationships


ABOUT THE ACADEMY

Choose the right course for youThe Academy’s “by property, for property” courses are run by

industry experts. We deliver content that is unique, relevant and practical.

Our learning programs are carefully designed to meet our members’ needs across all sectors and roles. With a network of more than 60 committee members and 380 industry experts, Academy courses are innovative, well designed and deliver real value to our members.

This handbook helps you choose the most appropriate courses from the wide selection on offer. The diagram on the right shows our five levels of courses, to make it easier for you to select the most suitable course for your needs.

Established in 2011, the Property Council Academy offers expert professional development courses to suit all aspects of the ever-growing property industry.

ENROL NOWwww.propertycouncil.com.au/academyEmail: [email protected]: 02 9033 1900

1. Foundation CoursesBuild a successful career with the right foundations

- our ‘must-know-now’ courses for new members to the property industry (see page 16)

2. Industry DiplomasBe challenged, be skilled, be ready for 2017 with our renowned industry diplomas - technical programs

tailored to specific property roles (see page 26)

3. Powerhouse CoursesOne-day workshops designed to fill strategic gaps

(see page 78)

5. In-House TrainingIn-house training and CPD workshops tailored

to your business (see page 9)

4. The LaunchpadCourses designed to accelerate your career

(see page 90)




mailto:edu%40propertycouncil.com.au?subject=


COMMITTEES

Each Industry Diploma suite is designed by representatives of the industry. Each year the committees review the course focus to ensure that it is relevant and that current challenges are addressed.

National Education Committee*Denis Coupland* Colliers International

Property Investment and FinancePeter McGuinness* Commonwealth Superannuation CorporationAndrew Ballantyne JLLDarren Beatty Westpac Institutional Bank Matt Bowyer LendleaseDaniel Ekins Deutsche Bank AGKit Georgeos The GPT GroupAshleigh Glinkowski Brookfield AustraliaDannelle Howley Squire Patton BoggsJemma Maddick DEXUS Property GroupJohn Sears Cushman & WakefieldMathew Tiller LJ Hooker Commercial

Property DevelopmentAndrew Partridge* Eureka - Real AssetsNeil Arkless LendleaseMatthew Berg GroconRebecca Bestic Boral Property GroupCarolyn Chudleigh Holman Fenwick WillanAnne-Louise Fleming DEXUS Property GroupRichard Johnston Swing Property Pty LtdGreg Mannes The GPT GroupRebecca McKee Brookfield AustraliaKen Munro Places VICChris Sheehan Woolworths LimitedMark Stante Charter Hall Property Asset ManagementGlen Boultwood* Aligned FMJill Rikard-Bell* NAB Asset ManagementChris Ainsworth SavillsSimon Cox Cushman & WakefieldDamian Horton Cromwell Property GroupTrent James Charter Hall

Heather Kent ISPTPaul Nelson Admiral Property ConsultingEmily O’Brien Vicinity CentresAndrea Roberts The GPT GroupMichael Rowlands Colliers InternationalLinda Rudd Knight FrankLolita Southwell Brookfield AustraliaJamie Toko DEXUS Property Group

Retail PropertyNatalie Myatt* StocklandJennifer Andrews Dentons Australia Pty LtdElle Clouston HillPDA Bridget Fea Brookfield AustraliaJustine Hughes Mirvac Group Trevor Lee Woolworths LimitedLee McLaughlin JLL Dave Moreton The GPT GroupMichael Nejad CBREIvor Phillips Charter Hall Steven Schneider Colliers International Sandi Swan AMP CapitalJessica Wilkinson Location IQ

Operations and Facilities ManagementCampbell Steer* Mirvac GroupJeff Bracken The GPT GroupAndrea Brown Knight FrankSarah Carroll University of Canberra Brad Collins Brookfield Global Integrated SolutionsChristina Hughes Charter HallJamie Loader Brookfield Property PartnersTim Matthews Colliers InternationalNarelle Mills StocklandAshak Nathwani The University of SydneyKatrina Newcombe Investa Property Group

*Member of the National Education Committee


1. FOUNDATION COURSES 2. INDUSTRY DIPLOMASBuild a successful career with the

right foundations - our ‘must-know-now’ courses for new members to the

property industry (see page 16)

PROPERTY INDUSTRY INDUCTION (1 Day)

LEASING FUNDAMENTALS - RETAIL & COMMERCIAL

(1 Day Each)

RETAIL LEASES ACT(1 Day)

BUILDING SERVICES (2 Days)

PLANNING FOR NON-PLANNERS (1 Day)

ESSENTIALS OF FINANCE (1 Day)

PROPERTY INVESTMENT & FINANCE FOR PROFESSIONAL

SERVICES (1 Day)

PROPERTY DEVELOPMENT

PROPERTY ASSET MANAGEMENT

VILLAGE MANAGEMENT

RETAILPROPERTY

OPERATIONS & FACILITIES MANAGEMENT

ESSENTIALS (1 Day)

ESSENTIALS (1 Day)

ESSENTIALS (1 Day)

PART 1(2 Days)*

ADVANCED(3 Days)*

ADVANCED(3 Days)*

ADVANCED(3 Days)*

PART 2(3 Days)+

INDUSTRY DIPLOMA (3 Days)+

INDUSTRY DIPLOMA (3 Days)+

ELECTIVES (3 X 1 Day Courses)+

PART 1 (2 Days)*

PART 2 (3 Days)+

Be challenged, be skilled, be ready for 2017 with our renowned industry diplomas - technical programs tailored to specific property roles (see page 26)

PROPERTY INVESTMENT & FINANCE

INTRODUCTION (e-Learning)

THE RETIREMENT VILLAGES ACT (1/2 Day)

ADVANCED (3 Days)*

ELECTIVES (3 x 1 Day Courses)+

ACADEMY FRAMEWORK



3. POWERHOUSE COURSES 4. THE LAUNCHPAD

5. IN-HOUSE TRAINING

FEASIBILITY WORKSHOPPROPERTY DEVELOPMENT ELECTIVE (1 Day) RAINMAKER - BUILDING CLIENT

RELATIONSHIPS (2 Days)

AGED CAREVILLAGE MANAGEMENT ELECTIVE (1 Day)

RISK MANAGEMENTPROPERTY DEVELOPMENT ELECTIVE

SALES & MARKETINGVILLAGE MANAGEMENT ELECTIVE (1 Day)

PROJECT MANAGEMENTPROPERTY DEVELOPMENT ELECTIVE (1 Day)

FACILITIES & ASSET MANAGEMENT VILLAGE MANAGEMENT ELECTIVE (1 Day)

LEGAL FRAMEWORK & DISPUTE RESOLUTIONPROPERTY DEVELOPMENT ELECTIVE (1 Day)

HEALTH & SAFETY VILLAGE MANAGEMENT ELECTIVE (1 Day)

IN-HOUSE TRAINING & CPD WORKSHOPS TAILORED

TO YOUR BUSINESS

(see page 9)

INDUSTRY DIPLOMA GUIDELINES* Pre-requisite for completion of the next level.+ Completion of an assessment or major project is mandatory for

receiving an Industry Diploma.

One-day workshops designed to fill strategic gaps (see page 78) Courses designed to accelerate you career(see page 90)


NEW COURSES FOR 2017

NEW POWERHOUSE COURSES

One-day workshops designed to fill strategic gaps

AGED CARE VILLAGE MANAGEMENT ELECTIVE

(1 Day)

An overview of aged care, the Australian regulatory framework, current trends, funding, and the future of aged care in the retirement living industry.

SALES & MARKETINGVILLAGE MANAGEMENT ELECTIVE

(1 Day)

This course examines the key strategies for achieving increased sales in retirement villages and is highly interactive, allowing participants the opportunity to see the sales process from many differing perspectives.

FACILITIES & ASSET MANAGEMENT VILLAGE MANAGEMENT ELECTIVE

(1 Day)

This course overviews the day-to-day operational management of a village. Areas covered include managing turnover and inspections in the village, along with strategic management and financial decisions concerning capital expenditure, refurbishment and preventative maintenance.

THE LAUNCHPAD

Courses designed to accelerate your career

RAINMAKER – BUILDING CLIENT RELATIONSHIPS (2 Days)

Learn to excel at the subtle art of networking and business generation. This course will arm you with the pragmatic skills and theory you need to attract and cultivate new clients and bolster existing relationships, to generate revenue opportunities for you and your business.

HEALTH & SAFETY VILLAGE MANAGEMENT ELECTIVE

(1 Day)

This course covers health and safety standards AS/NZS 4801 and OHSAS 18001 and provides an understanding of the various clauses within these standards so you can effectively apply them within your village.

http://www.propertycouncil.com.au/upcomingcourses


IN-HOUSE TRAINING

All Academy courses can be customised and delivered in-house for a powerful, bespoke development experience.

The benefits include:• Tailored content specifically designed for your organisation• Experienced, industry leading facilitators and speakers

delivering best practice processes • Cost effective for your business, saving you travel and

venue costs

WHAT OUR MEMBERS ARE SAYING ABOUT US:

“We have worked with the Property Council Academy on a number of occasions and have found that during each of these interactions that Kelly Jones and her team are always customer-focused. Moreover they are willing and able to work around their client’s needs without compromising the outcome of deliverables.” Fay de SaramHead of Talent Management, Asia PacificCushman & Wakefield

“We were delighted with the Property Council Academy organised Feasibility course that was taught here at Mirvac. The course was attended by people from a wide range of backgrounds - from graduates with no property knowledge to residential finance staff who wanted to learn about the office sector. The feedback we got back was very positive with everyone enjoying the course. This was due to the fact the course content was highly relevant and was expertly led by the program manager. I would highly recommend the Academy and we will be looking to run more courses with them next year.” Stephen Macdonald Business Operations Manager Mirvac

FIND OUT MORE ABOUT IN-HOUSE TRAININGwww.propertycouncil.com.au/academyEmail: [email protected]: 02 9033 1900



http://www.cushmanwakefield.com.au/

http://www.mirvac.com/


PARTNERING WITH INDUSTRY

THE PROPERTY COUNCIL ACADEMY IS PLEASED TO CONTINUE OUR PARTNERSHIP WITH GRANT THORNTON AS VENUE SPONSOR FOR 2017.

Grant Thornton provides training venues for Academy courses throughout Australia, hosting property professionals working across a wide range of industry sectors. We are delighted that Grant Thornton has chosen to align their brand with the Academy in this partnership.

“Grant Thornton welcomes the opportunity to continue its partnership with the Property Council Academy by providing training facilities across Australia. This relationship is integral to our industry focus and as venue sponsor we look forward to another year working with Property Council members and Academy participants.”

Sian Sinclair Global Industry Leader - Real Estate & ConstructionGrant Thornton

Are you utilising your

Discounted rates for national conferences and

events are one of your bene� ts!

membership bene� ts?

Green Cities Sydney | 6 - 8 March 2017

In 2017 we’re fast forwarding to the future – thinking ahead of the curve to plan for the here and now.

Property Leaders’ Summit

The Property Leaders’ Summit is an exclusive invitation only event which connects the top 150 property leaders, investors and political power brokers.

Property Council of Australia/Rider Levett Bucknall Innovation & Excellence AwardsSydney | 5 May 2017

Since 1982 the Property Council of Australia (originally under our former name of BOMA) has been recognising excellence in the built environment through our awards programs which are celebrated at the annual Property Councilof Australia/Rider Levett Bucknall Innovation and Excellence Awards Gala Dinner.

The Property CongressCairns | 18 - 20 October 2017

In 2017 the conference promises to deliver another remarkable program with numerous unique and interactive networking opportunities for delegates in a relaxed atmosphere including the celebration of 40 years of Congress events.

National Retirement Living SummitGold Coast | 27 - 28 November 2017

The National Retirement Living Summit connects senior leaders, retirement living staff and representatives from related industries to discuss the initiatives and opportunities for the sector.

Canberra | 29 - 30 May 2017

Principal Sponsor

Principal Sponsor

Principal Sponsor

18-20 OCTOBER 2017, CAIRNS

40YEARS

NATIONAL

LIVING SUMMIT20-21 NOVEMBER 2017 - GOLD COAST

PROPERTYLEADERS’ SUMMIT

2017

www.propertycouncil.com.au


http://www.granthornton.com.au

http://www.granthornton.com.au


Are you utilising your

Discounted rates for national conferences and

events are one of your bene� ts!

membership bene� ts?

Green Cities Sydney | 6 - 8 March 2017

In 2017 we’re fast forwarding to the future – thinking ahead of the curve to plan for the here and now.

Property Leaders’ Summit

The Property Leaders’ Summit is an exclusive invitation only event which connects the top 150 property leaders, investors and political power brokers.

Property Council of Australia/Rider Levett Bucknall Innovation & Excellence AwardsSydney | 5 May 2017

Since 1982 the Property Council of Australia (originally under our former name of BOMA) has been recognising excellence in the built environment through our awards programs which are celebrated at the annual Property Councilof Australia/Rider Levett Bucknall Innovation and Excellence Awards Gala Dinner.

The Property CongressCairns | 18 - 20 October 2017

In 2017 the conference promises to deliver another remarkable program with numerous unique and interactive networking opportunities for delegates in a relaxed atmosphere including the celebration of 40 years of Congress events.

National Retirement Living SummitGold Coast | 27 - 28 November 2017

The National Retirement Living Summit connects senior leaders, retirement living staff and representatives from related industries to discuss the initiatives and opportunities for the sector.

Canberra | 29 - 30 May 2017

Principal Sponsor

Principal Sponsor

Principal Sponsor

18-20 OCTOBER 2017, CAIRNS

40YEARS

NATIONAL

LIVING SUMMIT20-21 NOVEMBER 2017 - GOLD COAST

PROPERTYLEADERS’ SUMMIT

2017

www.propertycouncil.com.au

http://www.propertycouncil.com.au


http://www.greencities.org.au

http://www.propertyleaderssummit.com

http://www.propertycouncilawards.com.au

http://www.thepropertycongress.com.au

http://www.retirementlivingsummit.com


ENROL NOWVisit our website and enrol online:www.propertycouncil.com.au/academy

ENQUIRIESTelephone: 02 9033 1900Email: [email protected]

6 REASONS TO CHOOSE THE PROPERTY COUNCIL ACADEMY

1. Learning programs for all levels and sectors of the property industry2. Programs designed and delivered by today’s property industry leaders3. Flexible and practical courses, allowing you to design your own career path4. A dynamic alumni network to meet like-minded professionals and keep you connected5. Accrue CPD Points for all courses (see details below) 6. Earn credit towards a master’s degree at a growing number of universities

About CPD points

A number of professions within the property sector require members to obtain continuing professional development (CPD) points under their membership terms and conditions.

There are two broad categories of CPD:

For the Professions (accounting, law, company directors, engineers, valuers, architects and others) who need to complete structured (formal training) and unstructured (reading a relevant magazine, participating in a committee, presenting or mentoring) professional development.

The Professions allow members to identify their own professional development needs and count one hour of training for one point of CPD.

For Real Estate Agents - Mandatory requirements are 12 points of CPD in NSW, 7 points of CPD in WA; in most other states it is recommended.

The Department of Fair Trading in NSW has approved Property Council Academy courses as recognised training at the rate of 3 points per hour in learning category 3. Please check with your employer on how they administer CPD points prior to joining one of our programs.





EARN CREDIT TOWARDS A MASTER’S DEGREEA growing number of our Industry Diplomas offer credit towards master’s degree courses and other programs.

Master of Architectural Science (High Performance Buildings) from the University of Sydney

Operations & Facilities Management Industry Diploma

Master of Property from RMITProperty Development Industry Diploma

Master of Real Estate Investment from the University of Technology, Sydney

Property Investment & Finance Industry Diploma

Master of Commerce (Property Investment & Development) from Western Sydney University

Diploma of Leadership & Management from Transcend Education and Development, a Registered Training Organisation

A range of property programs from Bond University

Retail Property Industry Diploma & Property Asset Management Industry Diploma

Village Management Industry Diploma

All Industry Diplomas



http://www.rmit.edu.au/

http://www.uts.edu.au/

https://sydney.edu.au/

https://www.westernsydney.edu.au/

https://bond.edu.au/

Will you be the 2017Future Leader of the Year?

Sarah KinselaLendlease201620152014201320122011

www.propertycouncilawards.com.au

Future Leader of the YearAward sponsored by

The Property Council of Australia/Rider Levett Bucknall Innovation & Excellence Awards provides an opportunity for the Australian property industry to recognise and celebrate exceptional projects, companies and professionals across the country.

The 2017 du Chateau Chun Future Leader of the Year Award winner will receive national accolades and $5,000 worth of professional development training courses with the Property Council Academy.




Will you be the 2017Future Leader of the Year?

Sarah KinselaLendlease201620152014201320122011

www.propertycouncilawards.com.au

Future Leader of the YearAward sponsored by

The Property Council of Australia/Rider Levett Bucknall Innovation & Excellence Awards provides an opportunity for the Australian property industry to recognise and celebrate exceptional projects, companies and professionals across the country.

The 2017 du Chateau Chun Future Leader of the Year Award winner will receive national accolades and $5,000 worth of professional development training courses with the Property Council Academy.

PROPERTY COUNCIL ACADEMY CHAMPION

We are excited to announce that we will be recognising our exceptional Academy students at the Innovation & Excellence Awards in 2017.

We will be celebrating the top five students from each 2016 Industry Diploma with formal acknowledgement in the Innovation & Excellence Awards handbook.

The highest achiever overall will be named as the Academy Champion.

The Academy Champion will receive $2,500 worth of professional training with the Property Council Academy, plus full registration to attend to the 2017 Property Congress, the Property Council’s flagship annual national event.

Prizes are not transferable and do not include the cost of travel and accommodation.

Daniel PottsDevelopment Manager, Fortius Funds Management Property Council Academy Champion 2016

“The Property Development Industry Diploma provided me with a broad range of property knowledge. I found the variety of the course material really useful, with a good balance between theoretical learning and practical tools for navigating property - from financing through to legal considerations. Probably the most understated benefit from joining the Academy was being surrounded by like-minded individuals whilst being taught by industry leaders.

I was really pleased to be awarded Property Council Academy Champion for 2016 and it was a big value-add to attend the Property Congress and meet so many professionals who are genuinely passionate about the industry.”


kick start your career

Foundation CoursesFoundation courses are for new members to the industry.

Property Industry Induction

Essentials of Finance

Property Investment & Finance for Professional Services

Leasing Fundamentals: Retail & Commercial

Retail Leases Act

Building Services

Planning for Non-Planners

INDUSTRY ESSENTIALS

A one-day course for new entrants to the property industry. It provides participants with an overview of the industry, and an introduction to industry experts.

The aim of this program is to explore how the various roles within the property sector interact to produce leading ideas, buildings and places.

By the end of this course you will have examined the various sectors within the property industry, learnt about property concepts and terminology and discussed issues, practices and challenges with industry experts.

AIM

LEARNING OUTCOME

• Property industry overview

• Developing property• Valuing property• Leasing overview

(retail focus)• Legal aspects of property

• The role of an agent in a transaction

• Q&A with a panel of experts

• Retirement living • Q&A with a panel of

experts

CONTENT

• Those who are new to the sector and want to learn about career opportunities available

• Professionals with specialist knowledge who require an understanding of the industry to perform their own roles; such as human resources, accounting, legal, marketing and administration.

This course is ideal as a basis for further study of: • Property Asset Management (page 46) • Property Investment & Finance (page 28)• Retail Property (page 54)• Property Development (page 36)• Operations & Facilities Management (page 62)

THE NEXT STEPS

WHO SHOULD ATTEND?

The Property Industry Induction course is ideal as an in-company induction program. Please speak with the Academy Team for further information.

IN-HOUSE TRAINING

$670 Member$1005 Non-Member

PRICE

1 Day

DURATION

7 Hours

CPD

FOUNDATION COURSES

PROPERTY INDUSTRY INDUCTION

18 MOTIVATE | EDUCATE | INFLUENCE

This course will soon be available via eLearning and can be customised for your organisation.





INTERPRET DATA TO DRIVE PERFORMANCE

A one-day course designed to help non-finance property professionals understand the fundamentals of finance.

This program is delivered by Craig Gowan, a management consultant and facilitator who specialises in management education. Craig is passionate about helping people develop and grow as managers and leaders and seeing the positive effects this has on them, their team and their organisation. He has developed this training specifically for those who find that their role requires a working knowledge of financial management.

This course is structured to provide a better understanding of basic finance and accounting principles. Learn how to understand financial reports, recognise the impact of financial strategies and communicate effectively with finance professionals.

AIM

This course is not about how to do accounting; it is about understanding financial information and how operating decisions impact on value. By the end of this course you will have the ability to use financial reporting as a communication tool.

LEARNING OUTCOME

• Understand the main accounting terms• Recognise the difference between cash and accrual

accounting in a property context• Understand profit and loss statements• Calculate the key financial ratios and understand the results• Apply strategies to improve cash flow and drive performance

CONTENT

• Property Investment & Finance Part 1 (page 28)

THE NEXT STEP

This course is relevant for all non-finance property professionals who would benefit from a general understanding of the workings of finance. In particular: • Property managers, development, leasing and retail

professionals, graduates and operational roles such as HR, risk, compliance and legal.

WHO SHOULD ATTEND?


PRICE

1 Day

DURATION

7 Hours

CPD

FOUNDATION COURSES

ESSENTIALS OF FINANCE

19COURSE HANDBOOK 2017



UNDERSTANDING YOUR CLIENT’S BUSINESSA one-day course designed to help employees within the Professional Services sector to develop a better understanding and awareness of the commercial environment within which their clients operate, and the matters which drive investment in the property sector.

The aim of this course is to learn about property as adistinctive asset class and investment drivers within acommercial context.

AIM

By the end of this course you will have a good understanding of the characteristics which drive investment in the property sector; the place of property inthe capital markets; public and private investment inproperty; debt financing; and an awareness of the tax andforeign investment landscape impacting upon propertyinvestment in Australia.

LEARNING OUTCOME

• An introduction to the capital markets

• Property as an asset class• Public equity – the role of

AREITs• Unlisted capital – the role

of funds

• Sources of debt financing• Tax and FIRB – recent

developments and updates

• Property from an investor’s perspective

CONTENT

This course is relevant for all professional service providerswho act and advise property industry participants andstakeholders. In particular:• Property consultants, property and banking lawyers,

economists, valuers, accountants, actuaries and risk management consultants.

Property Investment & Finance Part 2 (page 29)

THE NEXT STEPS

WHO SHOULD ATTEND?


PRICE

1 Day

DURATION

7 Hours

CPD

PROPERTY INVESTMENT AND FINANCE FOR PROFESSIONAL SERVICES

FOUNDATION COURSES




WANT TO UNLOCK YOUR LEASING POTENTIAL?

Separating retail leasing from commercial leasing, each one-day course explores leasing principles from a legal and practical point of view. Participants may choose the retail or commercial leasing stream. If you wish to complete both courses please contact the Academy Team.


PRICE

1 Day each

DURATION

7 Hours

CPD

To explore the importance of the lease to both the owner and tenant from a legal perspective, and to learn how to plan and lease effectively.

AIM

The objectives are to explore the leasing process, examine the legal concepts which underpin the lease and understand the technical detail of the lease. You will gain a thorough understanding of the strategic planning skills required for effective leasing and be able to plan and lease a more effective tenancy mix.

LEARNING OUTCOME

• The leasing process• The lease and its language• Lease documentation• Trends in leasing• Negotiation skills• The owner’s perspective• The tenant’s perspective (commercial only)• Tenancy mix workshop (retail only)

CONTENT - SPECIFIC TO RETAIL OR COMMERCIAL

• Retail Leases Act (page 22)• Property Asset Management Essentials (page 46) • Retail Property Essentials (page 54)

THE NEXT STEPS

• Leasing executives, administrators & property managers• Those moving into a leasing role• Finance staff who want to understand the structure of a

lease• Real estate agents moving into a commercial role• Government organisations

WHO SHOULD ATTEND?

LEASING FUNDAMENTALSRETAIL & COMMERCIAL

FOUNDATION COURSES




ENHANCE YOUR LEASING KNOW-HOW

This one-day program will develop your confidence and competence to lease or administer leases and interact with tenants professionally.

* Please refer to our website www.propertycouncil.com.au/academy for details of the course in each state.

This popular course is held in Divisions throughout the year. Please refer to our website www.propertycouncil.com.au/academy for details of the course in each state.

This program will examine the intent of the law and clarify terms and meanings to enhance your understanding of the leasing and lease administration process.

By the end of this course you should understand the key sections of the Act.*

AIM

LEARNING OUTCOME

You will be provided with a copy of the Act so that you can reference each section when discussed.Part 1. Entry into retail leasesPart 2. AssignmentPart 3. Retail development and redevelopmentPart 4. Regulating the conduct of the parties

CONTENT

• Assistant centre managers• Assistant property managers• Leasing executives• Marketing assistants• Administration assistants• Operations managers• Retailers

• Leasing Fundamentals - Retail & Commercial (page 21)• Retail Property Essentials (page 54)

THE NEXT STEPS

WHO SHOULD ATTEND?

RETAIL LEASES ACT

FOUNDATION COURSES





ARE YOU UP-TO-DATE WITH BUILDING TRENDS?

This two-day technical program provides an overview of building services; covering technical concepts, key operational issues and services integration.


PRICE

2 Days

DURATION

14 Hours

CPD

The aim of this program is to communicate the latest concepts in building services that result in better performing buildings with lower operating costs.

AIM

By the end of this course you will understand building services - what they do, why we need them and how we can get the best out of them. Efficient building services can have a significant impact on cost and energy savings; learn how to optimise the performance of your building by understanding the factors that drive efficiency. This course is a perfect starting point for those who want to further their knowledge by taking the Operations & Facilities Management Industry Diploma.

LEARNING OUTCOME

• Mechanical systems• Base building systems• Fire services• Lifts and building

maintenance units• Hydraulics services• Electrical systems• Lights and lighting systems

• The Building Code of Australia

• Electronic security systems• Building automation

systems• Code compliance, risk

management and WH&S• Contracting & maintenance• Energy & rating schemes

CONTENT

• Property, operations and facilities supervisors/managers• Maintenance engineers• Those new to the sector who want to learn about

property-specific technology• Contractors who want to gain a broader overview of an

operations role• Government organisations

WHO SHOULD ATTEND?

BUILDING SERVICES

FOUNDATION COURSES


• Operations & Facilities Management Part 1 (page 62)

THE NEXT STEP



UNDERSTAND THE IMPACT OF PLANNING

This one-day course is designed to provide attendees with an understanding of their state’s land use planning systemand its implications for urban development. This course has been developed and is delivered by Urbis.


PRICE

1 Day

DURATION

7 Hours

CPD

Urban growth is a huge area of development. The aimof this course is to help you better understand theplanning system for your state, and how developmentapplications work.

• Importance of planning• Structure and interaction of various federal, state and

local government planning documents• Planning permit applications, processes and timeframes• Planning scheme amendment processes and timeframes• Development assessment applications, processes and

timeframes• Community involvement in planning• Impact of planning on project feasibility

AIM

LEARNING OUTCOME

• Local and state government representatives• Real estate agents• Development managers• Financiers• Consultants• Engineers• Insurance agents• Those who interact with the property industry, but do not

have an in-depth understanding of the planning system

• Property Development Essentials (page 36)

THE NEXT STEPS

WHO SHOULD ATTEND?

PLANNING FOR NON-PLANNERS

FOUNDATION COURSES




https://urbis.com.au

https://urbis.com.au

“I would recommend the Essentials of Finance course to anyone who wants to get a basic grip of the world of finance. It is pitched at just the right level by a first-class presenter and communicator.”

BEN WOODS DIRECTOR, PROPERTY DEVELOPMENT - SYDNEY OLYMPIC PARK


exceed

Property Investment And Finance Industry Diploma

There are two steps in this course:

1. Property Investment and Finance Part 1

2. Property Investment and Finance Part 2exceed

ENHANCE YOUR INVESTMENT KNOWLEDGE

This two-day course overviews the investment characteristics, drivers of performance, valuation considerations and capital sources for the property market.

The aim of this course is to learn about property as an asset class in the context of capital markets.

By the end of this course you will have a good understanding of the characteristics of property investment and the drivers of performance.

You will learn how to assess the characteristics of property compared to other assets; examine the drivers of property performance; consider risk and return; compare and contrast the features of public and private funding and understand the principles of valuation.

AIM

LEARNING OUTCOME

• Introduction to the capital markets

• Property as an asset class• How the economic cycle

impacts property• Public equity – the role of

AREITs• Unlisted capital – the role

of funds• Sources of debt financing

• Infrastructure and property• Valuation of direct property• Property from an investor’s

perspective• Portfolio creation

and active property management

• Current issues and future trends

CONTENT

• Property, research, investment and fund analysts• Property development professionals• Banking and finance professionals• Asset managers and portfolio managers• Assistant fund managers• Project managers

• Property Investment and Finance Part 2 (page 29)

THE NEXT STEP

WHO SHOULD ATTEND?


PRICE

2 Days

DURATION

14 Hours

CPD

PROPERTY INVESTMENT & FINANCEPART 1

PROPERTY INVESTMENT AND FINANCE INDUSTRY DIPLOMA




IMPROVE YOUR INVESTMENT MANAGEMENT SKILLS

This three-day course provides ongoing learning to improve your investment management skills.

PRE-REQUISITE: Property Investment & Finance Part 1 (page 28)

Participants will gain an in-depth understanding of the factors to consider in establishing and managing a property fund or trust.

By the end of this course you will have developed a good understanding of the issues involved in establishing and managing a property fund and up-to-date knowledge of current trends in Australian and International property markets.

The objectives are to assess the factors that will influence investment strategies; understand the modelling and valuation of property funds; examine the important role of tax and compliance; and prepare a recommendation to establish a new fund.

ASSESSMENT:To receive your Industry Diploma, participants are required to apply concepts learnt in Parts 1 and 2 to write a paper for the establishment of a property fund.

AIM

LEARNING OUTCOME

• The state of the markets• Asset allocation and

portfolio theory• Unlisted property funds

and syndicates• Valuation of AREITs• A day in the life of a

property fund manager• Practical steps in raising

equity capital• Debt funding

• The acquisition and divestment process

• Effective tax structuring• Risk management and

compliance• International property

investment• Property trust modelling

and analysis• Case study: setting up a

new fund

CONTENT

Property Powerhouse courses, including:• Feasibility Workshop (page 80)• Risk Management (page 81)• Rainmaker - Building Client Relationships (page 92)

THE NEXT STEPS

• Property, research, investment and fund analysts

• Property development professionals

• Banking and finance professionals

• Asset managers and portfolio managers

• Assistant fund managers• Project managers• Accountants• Property lawyers

WHO SHOULD ATTEND?


PRICE

3 Days

DURATION

21 Hours

CPD

PROPERTY INVESTMENT & FINANCEPART 2





“I found the Academy’s Property Investment & Finance Industry Diploma to be very valuable for my role and work performance. Undertaking this course has provided me with a greater understanding of the many factors to be considered in the establishment and management of a property fund, and I found the insights gained from the experienced industry professionals who presented and led case study groups to be of particular benefit.”

ROBYN MARTIN PORTFOLIO MANAGER, QIC



MASTER OF REAL ESTATE INVESTMENT

PATHWAY OF ARTICULATION INTO AUSTRALIA’S FIRST SPECIALIST DEGREE INTEGRATING PROPERTY AND FINANCE: MASTER OF REAL ESTATE INVESTMENT (MREI).

The Property Council Academy is partnering with the University of Technology Sydney (UTS) to offer participants of the Property Investment & Finance (PIF) Industry Diploma a pathway of articulation into the new Master of Real Estate Investment (MREI) degree.

Applicants admitted to the Master of Real Estate Investment degree would be eligible for recognition of prior learning (RPL) in place of one elective if they have satisfactorily completed Parts 1 and 2 of the PIF Industry Diploma.

To achieve the University degree credit, participants must complete the following:1. PIF Part 1 (2-days)2. PIF Part 2 (3-days)3. PIF Industry Diploma Assessment (submission of a written paper)

Please note that successful completion of Property Investment & Finance Industry Diploma does not qualify participants for direct entry into the MREI degree; however if they are admitted, they are eligible to receive RPL.

For further information please contact us: Phone: 02 9033 1900Email: [email protected]: www.propertycouncil.com.au/academy


mailto:[email protected]


www.uts.edu.au



www.uts.edu.au

http://mrei.uts.edu.au

50 MARTIN PLACE, SYDNEY, NSW2016 Innovation & Excellence Award Winner:

SAS International Award for Best Office Development


deliver

Property Development Industry Diploma

There are three steps in this course:

1. Property Development Essentials

2. Property Development Advanced

3. Property Development Electivesdeliver

LEARN FROM INDUSTRY EXPERTS

This one-day course is for those currently working in the building or property industry and who would benefit from gaining a general understanding of the property development process.

The aim of this one-day course is to explore the complex factors which will affect the decision to undertake a development.

By the end of this course you will understand the prevalence of risk in property development; how to identify specific risks in the development process; the time value of money and the valuation principles influencing property development decisions.

AIM

LEARNING OUTCOME

• What is property development?• RISK: Land & title• RISK: Planning, politics & communities• RISK: Design• RISK: Valuation and finance• RISK: Construction and delivery• Market risk

CONTENT

Industry members who are:• New to property development• Working for, or intending to become, a private developer• Assistant development or project managers• Managers at local councils who want to understand

development from the private sector point-of-view• In a specialist role, such as administration or finance, who

need to understand the nature of the business and what questions they should be asking of their development managers

• Consultants, such as architects, planner, & economists, who seek to offer a more comprehensive service offering to their clients

• Property Development Advanced (page 37)

THE NEXT STEP

WHO SHOULD ATTEND?


PRICE

1 Day

DURATION

7 Hours

CPD

PROPERTY DEVELOPMENT ESSENTIALS

PROPERTY DEVELOPMENT INDUSTRY DIPLOMA




DOES YOUR DEVELOPMENT STACK UP?

This three-day course is aimed at those people who would benefit from a more developed understanding of the complexities of property development in Australia.PRE-REQUISITE: Participants need to have completed the Property Development Essentials course (page 36) or have sufficient industry experience.

The aim of this course is to examine the key factors which will impact the success of a project using a development case study.

By the end of the course, participants will have a thorough understanding of the property investment, development and construction industry and what is required to undertake a development. The objectives are to understand the necessity for identifying, measuring and pricing development risk; work within a group on a factual case study to experience how a major property development project is conceived and planned, and prepare and deliver the case study development proposal to the board.

AIM

LEARNING OUTCOME

Day 1: Assessing the risks in the development opportunity Land, authorities, negotiating the politics of development, market and investment

Day 2: Assessing the risk in delivery Design, construction, leasing, sales and marketing, commerce

Day 3: Assessing the finance and legal risks Finance, legal, group case study presentations

CONTENT

• Those working in a property development or project management role

• Asset managers• Architects• Economists and planners

• Risk managers• Financiers• Local and state

government officers• Property analysts• Project managers

Property Development Electives including:• Feasibility Workshop (page 80)• Risk Management (page 81)• Project Management (page 82)• Legal Framework & Dispute Resolution (page 83)

THE NEXT STEPS

WHO SHOULD ATTEND?


PRICE

3 Days

DURATION

21 Hours

CPD

PROPERTY DEVELOPMENT ADVANCED





Feasibility WorkshopThe Feasibility Workshop will help you realise the value of your land or asset and looks at the viability of a proposed development/redevelopment.

Risk ManagementThis course provides an introduction to identifying, measuring, pricing and managing risk.

Project ManagementThis course explores aspects of a project from design and initiation through to delivery, and deals with issues such as risk, quality, cost and design.

Legal Framework & Dispute ResolutionThis course ties the legal issues of property development back to risk mitigation and gives you an awareness of dispute resolution and methodologies available to prevent disputes.

THE FOUR KEYS TO DEVELOPMENT SUCCESS

Property Development Electives are for those currently working in a property development role and have strategic gaps to fill.

PRE-REQUISITE: These courses are also for those who have completed the Property Development Advanced course (page 37) and have some level of experience in the industry.

The Property Development Electives provide an understanding of specific issues which relate to the successful outcome of a property development. Each elective is designed to enhance the management performance of its participants.

COMPLETE 3 OUT OF THESE 4 ELECTIVES

+ A MAJOR PROJECT DEVELOPED BY RMIT

= RECEIVE YOUR:

• Certificate of Completion (major project) issued by RMIT• Property Development Industry Diploma

• Credit for an elective in the Master of Property degree at RMIT

SUCCESS

ELECTIVE 1

Feasibility Workshop

ELECTIVE 2

Risk Management

ELECTIVE 3

Project Management

ELECTIVE 4

Legal Framework

Proudly supported by RMIT

PROPERTY DEVELOPMENT ELECTIVES





These one-day courses are each designed to be undertaken as an elective towards the Property Development Industry Diploma; however, each elective may be taken as a stand-alone course.

The Feasibility Workshop will help you realise the value of your land or asset. It looks at the viability of a proposed development/redevelopment and attempts to answer one main question: will the development work and should you proceed with it?

To overview the major risk management concepts developers need to understand, and an introduction to tools such as market analysis, risk measurement and effective strategies for dealing with risk in property development projects.

By the end of this course you will understand the feasibility process, have the skills to run a feasibility model and understand the importance of validating inputs and assumptions.

The objectives are to understand why some property development projects fail and others succeed, explore market cycles and the importance of timing for a project, and uncover strategies for managing risk. By the end of this course, participants will be prepared to identify, evaluate and manage the risks in a property development project.

• Introduction to feasibilities• Methodology• Case study workshops• Advanced feasibility concepts

• What is risk in property/property development?• Market risk: developing the right project• Funding risk: risks in financial structures• Delivery risk: getting the right project completed• Measuring and managing risk: allocating resources

intelligently

AIM AIM

LEARNING OUTCOME LEARNING OUTCOME

CONTENT CONTENT

ELECTIVE 1: FEASIBILITY WORKSHOP

Realise the value of your land or asset This one-day course explores the key issues in developing a feasibility model. Participants are required to have a basic level of understanding and experience using Microsoft Excel.

ELECTIVE 2: RISK MANAGEMENT

Learn the skills to be a successful developer This one-day course explores risk management, one of the core skills a successful developer needs.





40



Enrol for 3 Days Industry Diploma

Enrol by individual elective

PRICEPRICE

1 Day

DURATION

3 Days

DURATION

7 Hours

CPD

21 Hours

CPD

The aim of this course is to explore aspects of a project from design and initiation through to delivery and deals with issues such as risk, quality, cost and design.

The aim of this one-day course is to provide an overview of the legal framework and the issues and concepts that developers need to be aware of throughout the property development process.

By the end of this course you will have an understanding of the role a project manager plays in the development process. The objectives are to overview the skills required to successfully deliver a project on time and on budget while managing a variety of stakeholders and mitigating risks.

By the end of this course you will understand the different types of land title and associated risks; the legal issues and concepts to be aware of to assist with negotiations and due diligence; and the legal structures available for purchasing and investing in property development.

• Definitions / terminology / language

• Keys to successful projects• Project interactions• Key project players

• Project knowledge areas• Scope statements and

management• Stakeholders

• Land titles• Common legal entities used in property development• Legal issues and dispute resolution• Legal documents

AIM

• Those working in a property development role

• Asset managers• Architects• Economists and planners• Risk managers

• Financiers• Local and state

government officers• Property analysts• Project managers

WHO SHOULD ATTEND?

AIM

LEARNING OUTCOMELEARNING OUTCOME

CONTENTCONTENT

ELECTIVE 3: PROJECT MANAGEMENT

Develop core project management skillsThis one-day course is designed to give participants an understanding from a property development perspective of the key components of project management, from the idea stage through to the delivery of a development.

ELECTIVE 4: LEGAL FRAMEWORK & DISPUTE RESOLUTION

Learn the secrets to preventing disputesThis one-day course ties the legal issues of property development back to risk mitigation and gives you an awareness of dispute resolution and methodologies available to prevent disputes.








“Being able to engage in more ‘off the cuff’ conversations with the presenters gave me invaluable insights into how to be successful within property development and the wider industry.”

DANIEL POTTS DEVELOPMENT MANAGER, FORTIUS FUNDS MANAGEMENT

RMIT’s industry leading program will equip you withadvanced skills and specialised knowledge to stand out in thisdynamic and fast-changing environment. With flexible learning options,it’s never been easier to advance your career and make your mark.

Apply now to study in 2017For more information visit the RMIT website www.rmit.edu.au/programs/mc212 or email us at [email protected]

Prepare for your next big career move with a Master of Property from RMIT.

Make your mark in Property

CRICOS provider number: 00122A

http://www.rmit.edu.au/programs/mc212



RMIT’s industry leading program will equip you withadvanced skills and specialised knowledge to stand out in thisdynamic and fast-changing environment. With flexible learning options,it’s never been easier to advance your career and make your mark.

Apply now to study in 2017For more information visit the RMIT website www.rmit.edu.au/programs/mc212 or email us at [email protected]

Prepare for your next big career move with a Master of Property from RMIT.

Make your mark in Property

CRICOS provider number: 00122A

ENTERPRISE PARK, WANGARA, WA2016 Innovation & Excellence Award Winner:

LJ Hooker Commercial Award for Best Business or Industrial Park


focus

Property Asset Management Industry Diploma


1. Property Asset Management Essentials

2. Property Asset Management Advanced

3. Property Asset Management Industry Diplomafocus

MAXIMISE THE PERFORMANCE OF YOUR ASSET

This one-day course is for those currently working in property management, leasing or operations who want to learn strategies to maximise the investment performance of their asset.

The aim of this course is to develop the knowledge required to manage property assets at a more strategic level.

AIM

This program examines the key tools to manage assets more effectively and demonstrates how leasing and property management strategies can enhance value. By the end of this course you should have a better understanding of the commercial, retail and industrial property markets’ core needs and drivers. You will also be familiar with the basic principles of property management and strategies to enhance the performance of an asset.

LEARNING OUTCOME

• Property asset management – evolution and successful attributes

• Introduction to property investment

• Selling the benefits of leasing

• Tenant representation• Asset planning• Lifecycle analysis• Risk management• Sustainable business

strategies• Valuation

CONTENT

• Commercial and retail property managers• Real estate agents• Leasing executives• Operations managers• Valuers• Property analysts• Architects and planners• Local and state government officers

• Property Asset Management Advanced (page 47)

THE NEXT STEPS

WHO SHOULD ATTEND?


PRICE

1 Day

DURATION

7 Hours

CPD

PROPERTY ASSET MANAGEMENT ESSENTIALS

PROPERTY ASSET MANAGEMENT INDUSTRY DIPLOMA




ENHANCE YOUR ASSET’S VALUE

This three-day course focuses on the four ways to add value to an asset: 1. Leasing 2. Refurbishment 3. Redevelopment 4. Sale

PRE-REQUISITE: Participants need to have completed the Property Asset Management Essentials course (page 46) + RICS Training Course: Valuation for Non-Valuers (please call the Academy Team for details), and have some level of experience in the industry.

The aim of this course is to develop a more strategic approach to property asset management.

By the end of this course you will be able to:• Contribute effectively to decisions regarding strategic

asset management• Examine the current issues facing asset managers• Learn four key ways of enhancing asset value• Develop your modelling and valuation analysis skills• Examine the implications of repositioning an asset

through refurbishment or development• Explore the timing of asset sales

AIM

LEARNING OUTCOME

Day 1: Assessing the investment performance and potential of an asset: property investment, strategic asset management, valuation workshop, enhancing an existing asset - a legal perspective, DCF modelling workshop

Day 2: Repositioning an asset: how to position an asset, charting a course for a sustainable future, positioning an existing building, tenancy fit-out and make good, redevelopment

Day 3: What is the best outcome (highest and best use)?: selling property, disposal strategies, case study presentations

CONTENT

• Commercial and retail property managers

• Asset managers• Leasing managers• Operations managers

• Valuers• Property analysts• Architects and planners• Local and state

government officers

• Property Asset Management Industry Diploma (page 48)

THE NEXT STEP

WHO SHOULD ATTEND?


PRICE

3 Days

DURATION

21 Hours

CPD

PROPERTY ASSET MANAGEMENT ADVANCED





DEVELOP YOUR OWN PROPERTY TRUST

This practical three-day course is designed to teach participants best practice methodologies for making investment decisions.

PRE-REQUISITE: Property Asset Management Advanced (page 47) and RICS Training course: Valuation for Non-Valuers (please call the Academy Team for details).

The aim of this course is to examine the decisions made when developing and managing a property trust.

By the end of this course you should be able to understand implications from a fund, investment and ownership perspective on managing a portfolio of assets. The objectives are to examine the investment criteria of the asset classes; assess the intention of the owner or investor; determine the value adding strategies of redevelopment and explore the legal framework required.

AIM

LEARNING OUTCOME

• Capital flows and demand for property • Acquisition and divestment: the process• Structures for holding property: legal issues • Strategic planning for a fund• Due diligence• Portfolio construction• Financing the purchase• Participants pitch their fund to a panel of experts

CONTENT

• Asset managers• Assistant portfolio managers• Research and investment analysts• Centre managers• Property managers• Leasing managers• Valuers• Local and state government officers

Property Powerhouse courses including:• Feasibility Workshop (page 80)• Risk Management (page 81)• Rainmaker - Building Client Relationships (page 92)

THE NEXT STEPS

WHO SHOULD ATTEND?


PRICE

3 Days

DURATION

21 Hours

CPD







“I was impressed by the breadth of material in the Property Asset Management courses. They also provided an opportunity to connect and learn from a diverse range of industry participants, which was highly valuable.”

ADRIAN TSE ASSOCIATE DIRECTOR, PWC REAL ESTATE ADVISORY

MASTER OF COMMERCE (PROPERTY INVESTMENT & DEVELOPMENT)

PATHWAY OF ARTICULATION INTO A UNIQUE DEGREE - MASTER OF COMMERCE (PROPERTY INVESTMENT & DEVELOPMENT)

The Property Council Academy is partnering with Western Sydney University to offer participants in the Property Asset Management (PAM) and Retail Property (RP) Industry Diplomas a pathway of articulation via postgraduate programs into a unique degree – Master of Commerce (Property Investment and Development).

Applicants admitted to the Master of Commerce (Property Investment & Development) degree would be eligible for credit for one elective if they have successfully completed the PAM or RP Industry Diploma.

To achieve the University degree credit, participants must complete either of the following components:

Property Asset Management 1. PAM Essentials (1 day) 2. PAM Advanced (3 days)3. PAM Industry Diploma (3 days)4. PAM Industry Diploma Assessment

ORRetail Property 1. RP Essentials (1 day)2. RP Advanced (3 days)3. RP Industry Diploma (3 days)4. RP Industry Diploma Assessment

All seven days of either Property Asset Management or Retail Property must be completed along with an Industry Diploma assessment which will be marked by Western Sydney University.

Please note students still need to meet general Western Sydney University admission criteria for the Master of Commerce degree.






https://www.westernsydney.edu.au/

MACQUARIE CENTRE, NORTH RYDE, NSW2016 Innovation & Excellence Award Winner:

Yardi Award for Best Shopping Centre Development


drive

Retail PropertyIndustry Diploma


1. Retail Property Essentials

2. Retail Property Advanced

3. Retail Property Industry Diplomadrive

IMPROVE YOUR RETAIL PROPERTY KNOWLEDGE

This one-day course provides an overview of the sector and is for those who have recently joined or would like to join the retail property industry, or if they have an interest in the retail sector.It is recommended that participants complete Retail Leases Act and Leasing Fundamentals in addition to this program.

The aim of this one-day course is to develop the core business skills of managing retail property (such as a shopping centre, precinct or in a community area), to enhance your contribution to its performance.

AIM

By the end of this course you will have a general understanding of the retail property industry and be able to apply basic leasing principles and processes. The objectives are to examine the importance of management, leasing and marketing roles within the retail property industry; and understand the wider role of retail property in the community.

LEARNING OUTCOME

• Overview of the retail property industry in Australia

• Management• Marketing

• Leasing• Corporate responsibility

and sustainability• A leading retailer’s

perspective

CONTENT

People working in:• Centre management• Property management• Leasing• Marketing• Administration• Operations• Retailers

• Retail Leases Act (page 22)• Leasing Fundamentals - Retail & Commercial (page 21)• Retail Property Advanced (page 55)

THE NEXT STEPS

WHO SHOULD ATTEND?


PRICE

1 Day

DURATION

7 Hours

CPD

RETAIL PROPERTY ESSENTIALS

RETAIL PROPERTY INDUSTRY DIPLOMA




CREATE A PRACTICAL TOOLKIT FOR WORKING WITH RETAILERS

This three-day course teaches participants the methodologies of making sound retail decisions. Using a case study approach, participants will face the challenge of making a recommendation to the owner on how to enhance the investment potential of their retail property.

PRE-REQUISITE: Participants will need to have completed the Retail Property Essentials course (page 54), or have a minimum of three years’ experience in a retail role.

The aim of this course is to hone your business skills to enhance the performance of the management team.

The objectives are to develop insight into the drivers of retail property performance, explore how to effectively apply business concepts to a retail and retailer context, and enhance your key management skills. By the end of this course you should be able to contribute more effectively to the investment performance of the retail property and the performance of the tenants. You will have a sound understanding of retail market trends, tenancy mix and precincting.

AIM

LEARNING OUTCOME

Day 1: Focus on business Introduction: challenges I’m facing, property investment: the owner’s point of view, asset management, valuation workshop, leasing

Day 2: Focus on customers Consumer behaviour, marketing and branding, stakeholder engagement

Day 3: Focus on retailers The retailer’s business, retailer presentation, case study presentations, feedback from a panel of experts

CONTENT

People working in:• Centre management• Property management• Leasing• Marketing

• Administration• Operations• Asset and portfolio

management • Development • Retailers

• Retail Property Industry Diploma (page 56)

THE NEXT STEP

WHO SHOULD ATTEND?


PRICE

3 Days

DURATION

21 Hours

CPD

RETAIL PROPERTY ADVANCED

55





MAXIMISE YOUR INVESTMENT PERFORMANCE

This three-day course is for participants to gain an in-depth understanding of the factors to consider when developing or redeveloping retail property.

PRE-REQUISITE: Retail Property Advanced (page 55)

The aim of this course is to understand how your company makes retail investment decisions through the use of a redevelopment case study.

AIM

Develop insight into the drivers of retail asset performance as part of a company’s overall investment strategy; explore the challenges managers and marketers face during the development process; and prepare a recommendation to develop or redevelop a retail property. By the end of this course you will have a thorough knowledge of the retail sector and be able to develop and implement asset strategies to maximise investment performance. You will have a comprehensive knowledge of retail mix principles and strong financial management skills.

LEARNING OUTCOME

• Portfolio management• Shopping centre retailing• Determining the evidence

for development

• The redevelopment process

• Designing a larger retail centre

CONTENT

• Preparing for a development: a project manager’s point of view

• Tenancy mix as part of a redevelopment strategy: theory and workshop

• Current trends in the retail sector

• Feasibility modelling• Marketing through each

stage and preparing for the launch

• Future proofing centres with food

• Place making• Case study presentations

CONTENT

People working in:• Centre management• Property management• Leasing• Marketing• Administration

• Operations• Asset and portfolio

management • Development • Retailers

WHO SHOULD ATTEND?


PRICE

3 Days

DURATION

21 Hours

CPD




Property Powerhouse courses including:• Feasibility Workshop (page 80)• Risk Management (page 81)• Rainmaker - Building Client Relationships (page 92)

THE NEXT STEPS




“I have now attended several of the Academy’s Retail Property courses which have provided me great insight into leasing and retail, particularly from a novice’s perspective. I found the expertise of the presenters inspirational as well as the interaction with groups of diverse property attendees. I appreciate the networking and contacts I have made attending the courses and look forward to many more with the Academy.”

TRACEY GLANVILLE MANAGER – CORPORATE SERVICES - FACILITIES MANAGEMENT, UNIVERSITY OF NSW


GET MORE FROM YOUR CAREER IN PROPERTY

At Australia’s #1 University for educational experience*.

Apply direct to Bond University now at bond.edu.au/apply-now.

CRICOS Provider Code 00017B*Good Universities Guide 2017


https://bond.edu.au/apply-now


GET MORE FROM YOUR CAREER IN PROPERTY

At Australia’s #1 University for educational experience*.


CRICOS Provider Code 00017B*Good Universities Guide 2017CRICOS Provider Code 00017B

GET MORE FROM YOUR CAREER IN PROPERTYTHE REAL ESTATE INDUSTRY REPRESENTS THE WORLD’S GREATEST STORE OF CAPITAL, A CORNERSTONE OF INVESTMENT WEALTH AND A DRIVER OF ECONOMIC GROWTH AND EMPLOYMENT.

The Property Council Academy is partnering with Bond University to offer participants in the Diploma courses a pathway of articulation into its dedicated Property program.

WHY PROPERTY AT BOND?Bond University offers a dedicated Property program, where graduates obtain the necessary knowledge and technical skills specific to work readiness in the property industry. Graduates are able to pursue roles in a range of areas, including but not limited to: Research Analyst, Valuer, Occupancy Analyst, Developer, Property Advisor, Cost Planner and Sales.

The small class sizes and personalised approach to teaching ensure our students receive individual attention and build strong relationships with our academics. Bond University also provides their students with access to prominent industry bodies and global property development organisations. The 2017 Good Universities Guide recently named Bond University as Australia’s number one university for overall student experience, for the 11th consecutive year.

LEARNING OUTCOMESUpon completing a program in Property, Bond University graduates will have knowledge and skills in the following areas: property development and management, construction, sustainable development, and environments and planning. Learning outcomes are tailored to both individuals entering the workforce in graduate roles, as well as managerial roles in the property sector.

INDUSTRY RELEVANCEProgram content is structured around relevant knowledge, skill requirements and industry best practice. Our internationally recognised Property programs offer students direct access to industry professionals through work experience and internship opportunities.

These programs are internationally recognised by the Royal Institution of Chartered Surveyors (RICS), the Australian Property Institute (API) for Associate Membership with Certified Property Practitioner Certification (CPP), as well as certification with the Australian Property Institute as a Certified Practising Valuer with the Valuers Registration Board of Queensland, and New South Wales Fair Trading**.


**Conditional on meeting professional practice requirements.


https://bond.edu.au/apply-now

boost

Operations & Facilities Management Industry Diploma




3. To gain the Operations and Facilities Management Industry Diploma, a candidate can either a. Complete a workplace-based assignment or b. Complete Property Asset Management Advanced

boost

BOOST YOUR BUILDING’S PERFORMANCE

This two-day course is a general management program focusing on the role of an operations, facilities or property supervisor.

ASSUMED KNOWLEDGE: Building Services (page 23), Property Industry Induction (page 18)

The aim of this course is to overview the role of an operations, facilities or property supervisor.

By the end of this course you will be able to identify and manage risk and maintain compliance procedures to ensure a safe working environment for employees and visitors to the premises. The objectives are to explore the scope of the role in a ‘corporate setting’, examine the key responsibilities and confirm the technical areas which will impact the role. Participants will explore the importance of compliance and certification, maintenance and risk management, contracts and contractor management, budgets and reporting.

AIM

LEARNING OUTCOME

• Property - the asset class

• Sustainability - fundamentals and rating tools

• Overview of building services

• Building inspections

• Site visit

• Tenders and procurement practice

• Reporting and audit: planned preventative maintenance

• Property risk management

• Compliance and certification

• Audit and review case study

• Fire and essential services

CONTENT

• Operations and Facilities Management Part 2 (page 63)• Property Asset Management Essentials (page 46)

THE NEXT STEPS

• Operations, facilities or property supervisors

• Building supervisors

• Maintenance officers

• Engineers

• Procurement managers

• Contract Managers

• Contractors

• People with a trade background looking to transition into a corporate facilities management role

WHO SHOULD ATTEND?


PRICE

2 Days

DURATION

14 Hours

CPD

OPERATIONS & FACILITIES MANAGEMENTPART 1

OPERATIONS & FACILITIES MANAGEMENT INDUSTRY DIPLOMA




TAKE YOUR CAREER TO THE NEXT LEVEL

This three-day course has been developed to overview the technical role of an operations, facilities or property manager who is responsible for the management of a team and outsourced consultants. PRE-REQUISITE: Operations & Facilities Management Part 1 (page 62)

The aim of this course is to improve your property operations skills and enhance your strategic focus.

AIM

By the end of this course you should have an understanding of property operations with a focus on managing a strategic asset plan. Explore the responsibilities of managing an asset plan, including budgets, business cases, strategic planning, legislation and industry drivers, such as WHS, risk and NABERS. Learn how to understand contractual arrangements and monitor contractor performance.

LEARNING OUTCOME

• Project management• Sustainability• Essentials of contract law• Workplace selection, fitout

& makegood• The case for investment• Managing contractor

performance• Setting OPEX budgets and

CAPEX management

• Benchmarking workshop• Facilities management

software• Facilities management

future trends• Site visit• Security in today’s

property environment• Writing technical reports• Writing the business case

CONTENT

• Operations, facilities or property managers

• Building supervisors• Maintenance officers• Engineers• Procurement managers

• Contract managers• Contractors• People with a trade

background looking to transition into a corporate facilities management role.

• Property Asset Management Advanced (page 47)• Rainmaker - Building Client Relationships (page 92)

THE NEXT STEP

WHO SHOULD ATTEND?


PRICE

3 Days

DURATION

21 Hours

CPD

OPERATIONS & FACILITIES MANAGEMENTPART 2

63






“The Academy’s Operations & Facilities Management Diploma is structured in a way that anyone who attends, will get out what they put in. If you’re seeking further education in your field this will be of value to you; you will be challenged and it certainly helps to steer you in the right direction. What I found most beneficial was the access to industry experts who are welcoming and willing to provide guidance.”

BRENDAN RUSSO FACILITY MANAGER, MIRVAC

MASTER OF ARCHITECTURAL SCIENCE (HIGH PERFORMANCE BUILDINGS)

PATHWAY OF ARTICULATION INTO A UNIQUE DEGREE - MASTER OF ARCHITECTURAL SCIENCE (HIGH PERFORMANCE BUILDINGS).

The Property Council Academy is partnering with The University of Sydney to offer participants in the Operations & Facilities Management course a pathway of articulation via Graduate Certificate or Graduate Diploma into a unique degree - Master of Architectural Science (High Performance Buildings).

The Operations and Facilities Management Industry Diploma will offer credit for the Operational and Facilities Management elective (six credits) in this Degree.

To achieve the University degree credit, participants must complete the following:

1. Operations and Facilities Management Part 1 (2-days)2. Operations and Facilities Management Part 2 (3-days)3. Operations and Facilities Management Advanced Assessment4. Operations and Facilities Management Industry Diploma Assessment

All five face-to-face days must be completed along with the advanced assessment and an Industry Diploma assessment which will be set and marked by The University of Sydney.


65





https://sydney.edu.au/


ST. BRIGID’S GREEN, MAROUBRA, NSW2016 Innovation & Excellence Award Winner:

Lendlease Award for Best Retirement Living Development


value

Village Management Industry Diploma

There are four steps in this course:

1. Introduction to the Retirement Living Industry

2. Navigating the Retirement Villages Act

3. Village Management Advanced

4. Village Management Electives

value

DEVELOP YOUR VILLAGE MANAGEMENT SKILLS

The Village Management lndustry Diploma is aimed at those who are currently working within a village in an operations or finance role along with existing and aspiring Village Managers. Developed in partnership with the Retirement Living Council, the Village Management lndustry Diploma caters to the sector’s demand for high quality professional development.

To be a successful Village Manager you must be customer service oriented and business focused. This course will help participants acquire the unique range of skills and knowledge to manage a modern retirement village community successfully.Material presented is tailored to allow for state-specific industry standards and legislation.Participants undertaking the Village Management Industry Diploma will also acquire skills and knowledge to assist their village meet the standards required as part of the retirement living sector’s accreditation scheme.

AIM

• Putting the wellbeing of the resident at the centre of every decision by seeking to identify and satisfy their needs

• Thinking like a business owner regarding the success and value of the village

• Using objective measures to manage the village ensuring it is operating within the framework set out in retirement village legislation

LEARNING OUTCOME

This course is invaluable if:• You are, or aspire to become, a Village Manager• You are working in a finance or operations role within

a village

WHO SHOULD ATTEND?

Village Management Electives

(Choose 3 out of 4 Electives)

Village Management Advanced

(3-Days Face to Face)

Navigating the Retirement Villages Act

(1/2 Day Workshop)

Introduction to the Retirement Living Industry

(e-Learning)

VILLAGE MANAGEMENT INDUSTRY DIPLOMA



http://www.retirementliving.org.au/


• Navigating the Retirement Villages Act (1/2 day workshop) (page 72)

THE NEXT STEP

This e-Learning module is the first step in the Village Management Industry Diploma, a course which will help participants learn the unique range of skills and knowledge required to manage a modern retirement village community successfully.

The aim of this interactive e-Learning module is to provide participants with an understanding of the role of retirement living in Australia, the types of retirement living offerings and the role and responsibilities of a Village Manager.

By the end of this course you will have learnt about the history of retirement villages, as well as the specific roles and responsibilities of a successful Village Manager.

The background story:Statistics, the future of retirement, industry snapshot, types of retirement accommodation, the village finance model, the village proposition.

Roles and responsibilities of the Village Manager:including administration, financial management, lifestyle, service delivery and resident engagement, asset management, community engagement and promotion, people management, compliance and improvement. Upon conclusion of the course you will be required to complete a multiple choice quiz to test your understanding of the content.

AIM

LEARNING OUTCOME

LEARNING OUTCOME

INTRODUCTION TO THE RETIREMENT LIVING INDUSTRY


PRICE

30 Minutes

DURATION

30 Minutes

CPD


a village

WHO SHOULD ATTEND?

71






PRICE

4.5 Hours

DURATION

4.5 Hours

CPD

Enhance your legal understanding with this half-day workshop, designed and delivered by MinterEllison.

PRE-REQUISITE: Introduction to the Retirement Living Industry (e-Learning module) (page 71).

In this half-day course (4.5 hours), participants will gain an understanding of the relevant government policy and legislative requirements that retirement villages must abide by, and will understand the key sections of their state’s Retirement Villages Act.

LEARNING OUTCOME

The program will address the Act using the following milestones:

• Module 1: Overview of the regulation of retirement villages.

This is a general introduction to retirement villages and the regulatory framework (1 hour)

• Module 2: When a resident moves into the village (1 hour)• Module 3: While a resident lives in the village (1.5 hours)• Module 4: When a resident moves out of the village

(1 hour)

Modules 2, 3 and 4 focus on the obligations and rights of operators and residents, under the relevant state retirement villages’ legislation, structured in the form of chronology from the time a resident enters the village to the time they leave the village. Presented in three short lectures, each one is followed by an interactive session in which the participants together workshop solutions to hypothetical fact scenarios drawn from real life examples.

CONTENT

NAVIGATING THE RETIREMENT VILLAGES ACT

• Village Management Advanced (page 73)

THE NEXT STEP

Navigating the Retirement Villages Act has been developed and is delivered by MinterEllison


a village

WHO SHOULD ATTEND?





http://www.minterellison.com/

http://www.minterellison.com/

NAVIGATING THE RETIREMENT VILLAGES ACT


PRICE

3 Days

DURATION

21 Hours

CPD

• Village Management Electives (page 74)

THE NEXT STEP

This three-day course provides a thorough understanding of the management, organisational and compliance issues, together with technical information, to help you thrive as a Village Manager.

PRE-REQUISITE: Introduction to the Retirement Living Industry (e-Learning module) (page 71) and Navigating the Retirement Villages Act (half-day workshop) (page 72).

There are many elements that make up the role of a retirement village manager. More than ever, Village Managers are required to possess a diverse and unique range of skills: financial planner, mediator, human resources manager, mentor – the list can sometimes feel endless.During this three day Village Management Advanced course, participants will acquire the skills and knowledge required to manage a modern retirement community, with experienced retirement living industry professionals on hand to pass on their wisdom and talk about their real life experiences.

LEARNING OUTCOME

Using case studies to embed learning, the course covers the following key components of village management:• Resident Customer Service: Induction Procedures,

Exceeding Expectations and Dispute Resolution• Working with Residents’ Committees• Working with Residents• Managing Finances• Compliance and Administration: Village Food Safety,

Australian Privacy Laws, Smoke Alarms• Integrated Care in Retirement Villages: Aged Care and

Dealing with Dementia in Retirement Villages

CONTENT

VILLAGE MANAGEMENT ADVANCED


a village

WHO SHOULD ATTEND?

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ELECTIVES

Complete 3 out of 4 electives along with an assignment to receive the Village Management Industry Diploma.

Aged CareAn overview of aged care, the Australian regulatory framework, current trends, funding, and the future of aged care in the retirement living industry.

Sales & MarketingThis course examines the key strategies for achieving increased sales in retirement villages and is highly interactive, allowing participants the opportunity to see the sales process from many differing perspectives.

Facilities & Asset ManagementThis course overviews the day-to-day operational management of a village. Areas covered include managing turnover and inspections in the village, along with strategic management and financial decisions concerning capital expenditure, refurbishment and preventative maintenance.

VILLAGE MANAGEMENT ELECTIVES

Health & SafetyThis course covers health and safety standards AS/NZS 4801 and OHSAS 18001 and provides an understanding of the various clauses within these standards so you can effectively apply them within your village.

ELECTIVES


a village

WHO SHOULD ATTEND?

Village Management Electives are for those currently working in the retirement living industry and looking to enhance their leadership capabilities within the village community. PRE-REQUISITE: Village Management Advanced (page 73). Each elective is a one-day course designed to be undertaken as part of the Village Management Industry Diploma; however, each elective may be taken as a stand-alone course.



Enrol for 3 DaysIndustry Diploma

Enrol by individual elective

PRICEPRICE

1 Day

DURATION

3 Days

DURATION

7 Hours

CPD

21 Hours

CPD







“To date, training toward excellence in leadership and achieving industry best-practice in Retirement Living has been largely achieved via experience in the role. The Academy has changed this in a dramatic way by offering sequential and professional training to existing village managers and prospective managers. Each topic is taught by an expert in that field and my team learnt as much from the Q&A sessions afterwards as they did from the lectures.”

MIKE LANS GENERAL MANAGER, THE ARBOUR BERRY & WIVENHOE VILLAGE


Office Market ReportAs the respected industry standard, the Australian Office Market Report allows property

professionals to review trends in the supply of and demand for office space in Australia.

Covering approximately 4,000 office buildings in over 25 office markets around Australia, the

report includes historical data since January 1990 for total stock, vacancy, supply, withdrawals

and net absorption, with a comprehensive list of future supply and development details.

Shopping Centres OnlineShopping Centres Online allows you to gain exclusive access to the entire shopping centre

database. This allows you to build your own database system and discover the tenant mix

that is working for centre owners and managers anytime using your unique login details.

Office & Retail BenchmarksThe results of the annual Benchmarks survey are used to evaluate the efficiency and

performance of assets in comparison to the rest of the property market. The Benchmarks

include the median cost, lower and upper ranges for operating income, statutory charges,

operating expenses and recoverable expenses.

JANOFFICE MARKET REPORT

For further information please contact Property Council Research P 02 9033 1900 F 02 9033 1978 E [email protected] www.propertycouncil.com.au/officemarketreport

2017

IN THIS REPORT• Statistical Summary

• Market Profiles

• Future Supply

• Supply & Withdrawal

• Development Details

• Development Mapping

• Graphs

DOWNLOADS• Event Presentations

• Media Releases

• Boundary Maps

• About the OMR

BENCHMARKS SURVEYOF OPERATING COSTS2017 OFFICE

BENCHMARKS SURVEYOF OPERATING COSTS2017 RETAIL

Enhance your market knowledge and gain access to industry data with the Property Council of Australia.

PROPERTY COUNCIL RESEARCH2017

For more information please contact Property Council Research

Level 1, 11 Barrack Street, Sydney NSW 2000 T +61 2 9033 1900 F +61 2 9033 1978 E [email protected]

PCA_Research_Ad_Dec 2017_v2.indd 1 9/12/2016 10:32 AM

To purchase a hard copy visit: www.lynshaddockpropertysecrets.com.au


http://www.propertycouncil.com.au/officemarketreport


http://www.propertycouncil.com.au/Web/EventsServices/ResearchData/Overview/Web/Events___Services/Research_Services/Overview.aspx?hkey=fd19a850-81e7-4886-908b-d80e7799e82e

http://www.propertycouncil.com.au/Web/EventsServices/ResearchData/Overview/Web/Events___Services/Research_Services/Overview.aspx?hkey=fd19a850-81e7-4886-908b-d80e7799e82e

http://www.propertycouncil.com.au/Web/EventsServices/ResearchData/Office_Market_Report/Web/Events___Services/Research_Services/Office_market_report.aspx?hkey=7c43b696-cd31-4f6c-8314-4c62a4b0467a

http://www.propertycouncil.com.au/Web/EventsServices/ResearchData/Office_Market_Report/Web/Events___Services/Research_Services/Office_market_report.aspx?hkey=7c43b696-cd31-4f6c-8314-4c62a4b0467a

http://www.propertycouncil.com.au/Web/EventsServices/ResearchData/Retail_Office_Benchmarks/Web/Events___Services/Research_Services/Benchmarks.aspx?hkey=8c6a3be3-bfda-46f2-8c38-35e7f2176034



http://shoppingcentresonline.com.au/

http://shoppingcentresonline.com.au/

http://www.propertycouncil.com.au/Web/EventsServices/ResearchData/Contact_us/Web/Events___Services/Research_Services/Contact_Us.aspx?hkey=405601c9-9c54-46f1-b650-880fac402f1c



Office Market ReportAs the respected industry standard, the Australian Office Market Report allows property

professionals to review trends in the supply of and demand for office space in Australia.

Covering approximately 4,000 office buildings in over 25 office markets around Australia, the

report includes historical data since January 1990 for total stock, vacancy, supply, withdrawals

and net absorption, with a comprehensive list of future supply and development details.

Shopping Centres OnlineShopping Centres Online allows you to gain exclusive access to the entire shopping centre

database. This allows you to build your own database system and discover the tenant mix

that is working for centre owners and managers anytime using your unique login details.

Office & Retail BenchmarksThe results of the annual Benchmarks survey are used to evaluate the efficiency and

performance of assets in comparison to the rest of the property market. The Benchmarks

include the median cost, lower and upper ranges for operating income, statutory charges,

operating expenses and recoverable expenses.

JANOFFICE MARKET REPORT

For further information please contact Property Council Research P 02 9033 1900 F 02 9033 1978 E [email protected] www.propertycouncil.com.au/officemarketreport

2017

IN THIS REPORT• Statistical Summary

• Market Profiles

• Future Supply

• Supply & Withdrawal

• Development Details

• Development Mapping

• Graphs

DOWNLOADS• Event Presentations

• Media Releases

• Boundary Maps

• About the OMR

BENCHMARKS SURVEYOF OPERATING COSTS2017 OFFICE

BENCHMARKS SURVEYOF OPERATING COSTS2017 RETAIL

Enhance your market knowledge and gain access to industry data with the Property Council of Australia.

PROPERTY COUNCIL RESEARCH2017

For more information please contact Property Council Research

Level 1, 11 Barrack Street, Sydney NSW 2000 T +61 2 9033 1900 F +61 2 9033 1978 E [email protected]

PCA_Research_Ad_Dec 2017_v2.indd 1 9/12/2016 10:32 AM

PROPERTY SECRETSTHE BOOK ALL PROPERTY PROFESSIONALS SHOULD HAVE IN THEIR LIBRARY

PROPERTY SECRETS is a selection of memorable experiences, over a 50 year period that led to career changing secrets.

“Understanding property cycles are critical to success and are dealt with in detail. The cycles seem to have the same characteristics no matter when they occur, be it in 1880 or 1980. This book is written in the hope that the next generation of property entrepreneurs can benefit from my experiences and not repeat history.” – author Lyn Shaddock, October 2015

Launched 29 February 2016 by Mark Steinert President and Ken Morrison Chief Executive Property Council of Australia

To purchase a hard copy visit: www.lynshaddockpropertysecrets.com.au

http://www.lynshaddockpropertysecrets.com.au

www.lynshaddockpropertysecrets.com.au

www.lynshaddockpropertysecrets.com.au

ignite

Property Powerhouse Courses

One-day workshops designed to fill strategic gaps.

Feasibility Workshop, Property Development Elective

Risk Management, Property Development Elective

Project Management, Property Development Elective

Legal Framework & Dispute Resolution, Property Development Elective

Aged Care, Village Management Elective

Sales & Marketing, Village Management Elective

Facilities & Asset Management, Village Management Elective

Health & Safety, Village Management Elective

ignite

REALISE THE VALUE OF YOUR LAND OR ASSET

This one-day course explores the key issues in developing a feasibility model.Participants are required to have a basic level of understanding and experience using Microsoft Excel. This course can be undertaken as a stand-alone program or as an elective towards the Property Development Industry Diploma.

The Feasibility Workshop will help you realise the value of your land or asset. It looks at the viability of a proposed development/redevelopment and attempts to answer one main question: will the development work and should you proceed with it?

AIM

By the end of this course you will understand the feasibility process, have the skills to run a feasibility model and understand the importance of validating inputs and assumptions.

LEARNING OUTCOME

• Introduction to feasibilities• Methodology• Case study workshops• Advanced feasibility concepts

CONTENT

• Development managers, project managers, valuers, architects, planners, other property consultants, property and asset managers, bankers, local and state government officers

• This course is relevant for all senior property/building practitioners who would like a more thorough understanding of a complex topic

Property Powerhouse courses including:• Risk Management (page 81)• Project Management (page 82)• Legal Framework & Dispute Resolution (page 83)

THE NEXT STEPS

WHO SHOULD ATTEND?


PRICE

1 Day

DURATION

7 Hours

CPD

FEASIBILITY WORKSHOP

PROPERTY POWERHOUSE COURSES


PROPERTY DEVELOPMENT ELECTIVE



LEARN THE SKILLS TO BE A SUCCESSFUL DEVELOPER

This one-day course explores risk management, one of the core skills a successful developer needs. This course can be undertaken as a stand alone program or as an elective towards the Property Development Industry Diploma.

To overview the major risk management concepts developers need to understand, and an introduction to tools such as market analysis, risk measurement and effective strategies for dealing with risk in property development projects.

By the end of this course, participants will be prepared to identify, evaluate and manage the risks in a property development project. The objectives are to understand why some property development projects fail, explore market cycles and the importance of timing for a project, and uncover strategies for managing risk.

AIM

LEARNING OUTCOME

• What is risk in property/property development?• Market risk: developing the right project• Funding risk: risks in financial structures• Delivery risk: getting the right project completed• Measuring and managing risk: allocating resources

intelligently

CONTENT



Property Powerhouse courses including:• Feasibility Workshop (page 80)• Project Management (page 82)• Legal Framework & Dispute Resolution (page 83)

THE NEXT STEPS

WHO SHOULD ATTEND?


PRICE

1 Day

DURATION

7 Hours

CPD

RISK MANAGEMENT

81






DEVELOP CORE PROJECT MANAGEMENT SKILLS This one-day course is designed to give participants an understanding from a property development perspective of the key components of project management, from the idea stage through to the delivery of a development, as well as whole life considerations.This course can be undertaken as a stand-alone program or as an elective towards the Property Development Industry Diploma.

The aim of this course is to explore aspects of a project from initiation and planning through to delivery and deals with issues such as governance, scoping, quality, risk, quality, time and cost management, and design management.

AIM

By the end of this course you will have an understanding of the role a project manager plays in the development process. The objectives are to overview the skills required to successfully plan and deliver a project on time, budget, and to expectations, while managing a variety of stakeholders and managing risk. You will explore the key factors in successful projects; an integrated approach to risk management; and examine the process of contracting and procurement of services for a project.

LEARNING OUTCOME

• The role of the project manager and relationship with program and portfolio management

• Key factors in successful projects

• Integration of project lifecycle, process groups and project hierarchy

• Effective scoping and

change management • Integration of time and cost

management (including use of Earned Value Management)

• Integrated quality and risk management

• Procurement and contract management

• Project finalisation

CONTENT

• Those working in a property development role, assistant project managers, valuers, architects, planners, other property consultants, property and asset managers, bankers, local and state government officers


Property Powerhouse courses including:• Feasibility Workshop (page 80)• Risk Management (page 81)• Legal Framework & Dispute Resolution (page 83)

This course has been developed and is delivered by

THE NEXT STEPS

WHO SHOULD ATTEND?


PRICE

1 Day

DURATION

7 Hours

CPD

PROJECT MANAGEMENT






http://www.unep.edu.au/

LEARN THE SECRETS TO PREVENTING DISPUTES

This one-day course ties the legal issues of property development back to risk mitigation and gives you an awareness of dispute resolution and methodologies available to prevent disputes.This course can be undertaken as a stand-alone program or as an elective towards the Property Development Industry Diploma.

The aim of this one-day course is to provide an overview of the legal framework and the issues and concepts that developers need to be aware of throughout the property development process.

By the end of this course you will understand the different types of land title and associated risks; the legal issues and concepts to be aware of to assist with negotiations and due diligence; and the legal structures available for purchasing and investing in property development.

AIM

LEARNING OUTCOME

• Land titles• Common legal entities used in property development• Legal issues and dispute resolution• Legal documents

CONTENT



Property Powerhouse courses including:• Feasibility Workshop (page 80)• Risk Management (page 81)• Project Management (page 82)

THE NEXT STEPS

WHO SHOULD ATTEND?


PRICE

1 Day

DURATION

7 Hours

CPD

LEGAL FRAMEWORK & DISPUTE RESOLUTION

83








This one-day course provides an overview of the aged care system, the Australian regulatory framework, current trends, funding and the future of aged care in the retirement living sector.

This course can be undertaken as a stand-alone program or as an elective towards the Village Management Industry Diploma.


PRICE

1 Day

DURATION

7 Hours

CPD

To ensure retirement living professionals have the capability to manage villages for the future needs of senior and elderly Australians.

AIM

• Understand the reform drivers and impact on the sector• Knowledge of aged and community services access

pathways and service opportunities, and the interface with retirement living

• Able to support residents to access health and wellness through appropriate connections

• Understand needs and issues which might present for residents and how to discuss them

• Demonstrate problem solving through case studies asking how the village manager might interact with residents

• Discuss some of the innovative service solutions which will become available in the future

• Understand the impact of influencers and other stakeholders on residents’ support

LEARNING OUTCOME

• Reform drivers, policy directions and current expectations• Supporting residents’ needs with creative service

solutions• Case study workshop• Retirement living business impacts

CONTENT

• Village managers and operations staff• Owner operators

Property Powerhouse courses including:• Sales & Marketing (page 85)• Facilities & Asset Management (page 86)• Health & Safety (page 87)

This course has been developed by

THE NEXT STEPS

WHO SHOULD ATTEND?

AGED CAREVILLAGE MANAGEMENT ELECTIVE



https://www.bluecare.org.au/

85



This one-day course examines the key strategies for achieving increased sales in retirement villages.This course can be undertaken as a stand-alone program or as an elective towards the Village Management Industry Diploma.



PRICE

1 Day

DURATION

7 Hours

CPD

This one-day course has been developed by national marketing industry leaders and is a unique sales training program for retirement villages. The purpose of this course is to cultivate the specific knowledge and skills needed to sell retirement living and is highly interactive, allowing participants the opportunity to see the sales process from many differing perspectives. This program is about being more effective – from securing sales through to settlement.

AIM

This highly interactive course allows participants the opportunity to learn from both the facilitators and each other, and see the sales process from many differing perspectives. By the end of this course you will have the skills, tools and confidence to make a significant impact on your village.

LEARNING OUTCOME

• Knowing and presenting your village offering - Types of attributes and their significance - How well do you know your village? - Quality presentation of your offering • Contracts /Pricing /RV Act – from a sales perspective• Confidence in selling the DMF - DMF - What is it and how well is it explained

CONTENT

• Knowing your competitors and differentiating your offering

• Generating quality leads• Leveraging push and pull

factors • Integrated marketing• Client relationship

building

• Selling skills and closing the deal

• Managing and nurturing leads through to settlement

• Managing client information

• Reviewing and evaluating performance

CONTENT

Property Powerhouse courses including:• Aged Care (page 84)• Facilities & Asset Management (page 86)• Health & Safety (page 87)

THE NEXT STEPS

• Village managers • Owner operators• Sales managers• Marketing staff• Retirement village sales

staff

• Real estate agents selling retirement villages to seniors

• Developers• Anyone involved with

selling retirement villages

WHO SHOULD ATTEND?

SALES & MARKETINGVILLAGE MANAGEMENT ELECTIVE



http://www.brandpartners.net.au/



This one-day course overviews the day-to-day operational management of a village. Areas covered include managing turnover and inspections in the village, along with strategic management and financial decisions concerning capital expenditure, refurbishment and preventative maintenance. This course can be undertaken as a stand-alone program or as an elective towards the Village Management Industry Diploma.


PRICE

1 Day

DURATION

7 Hours

CPD

To provide Village Managers with the ability to manage operational aspects of a village, from budgets to contracts and inspections.

AIM

• Enhance your knowledge of how property works as an asset class and how retirement villages make profit from an operational perspective

• Understand how to manage the turnover of a unit to a new resident

• Identify the key inspections and compliance requirements for Village Managers

• Outline the planned preventative maintenance required for the village

• Outline strategies & methods on how to work with maintenance staff & contractors

LEARNING OUTCOME

• Property as an asset class• Managing turnover of a

unit to a new resident• Inspections and

compliance

• Planned preventative maintenance

• Risk management• Working with maintenance

staff and contractors

CONTENT

• Village Managers • Anyone involved in managing the operations in a

retirement community

Property Powerhouse courses including:• Aged Care (page 84)• Sales & Marketing (page 85)• Health & Safety (page 87)

THE NEXT STEPS

WHO SHOULD ATTEND?

FACILITIES & ASSET MANAGEMENTVILLAGE MANAGEMENT ELECTIVE



87



INTRODUCTION TO AS/NZS 4801

This one-day course covers health and safety standards AS/NZS 4801 and OHSAS 18001 and provides an understanding of the various clauses within these standards so you can effectively apply them within your village. This course can be undertaken as a stand-alone program or as an elective towards the Village Management Industry Diploma.


PRICE

1 Day

DURATION

7 Hours

CPD

In a retirement village community, taking care of resident well-being is your top priority. Your organisation cannot afford to ignore its occupational health and safety obligations; and implicit in the successful management of Occupational Health and Safety (OH&S) is the development of an effective management system. Retirement villages must comply with the latest legislation and maintain a safe working environment beneficial to both residents and staff.

Our trainers will explain each of the clauses within health and safety standards AS/NZS 4801 and OHSAS 18001 in detail as well as conveying the importance of a robust workplace health and safety system within your retirement village.

AIM

This course will help you understand the benefits of a best-practice OH&S system including improved safety and protection for both residents and staff, increased productivity, improved trust from residents and employees, a reduction in liability and a limitation of both costs and productivity downtime.

LEARNING OUTCOME

• Understand the background and implications of health and safety management systems within a retirement village

• How to devise an effective OH&S policy

• Overview of OHSAS 18001 and AS/NZS 4801 and integration with other

management system standards

• Understanding key OH&S legislation and regulations

• Clarifying the various clauses of OHSAS 18001 and AS/NZS 4801

• Establish the requirements of certification and how to implement these.

CONTENT

Property Powerhouse courses including:• Aged Care (page 84)• Sales & Marketing (page 85)• Facilities & Asset Management (page 86)

THE NEXT STEPS

• Village managers looking to improve their workplace health and safety systems

• Anyone involved in the health and safety management of a retirement community

WHO SHOULD ATTEND?

HEALTH & SAFETYVILLAGE MANAGEMENT ELECTIVE




https://www.bsigroup.com/en-AU/


“It was nice to see that the Academy have collaborated with University of New England Partnerships. The Project Management course was presented by an industry specialist with much experience - offering practical knowledge combined nicely with theory. Input from the attendees was encouraged and facilitated well, allowing us the added bonus of learning off each other. There are several items I have noted for immediate action within our processes - the course will pay for itself! I look forward to my next course.”

TIM WILKINSON PROPERTY MANAGER, ALDI STORES


IBIS ADELAIDE, ADELAIDE, SA2016 Innovation & Excellence Award Winner:

Brain & Poulter Award for Best Tourism & Leisure Development

accelerate

The Launchpad

Courses designed to accelerate your career

Rainmaker – Building Client Relationshipsaccelerate

EXCEL AT THE SUBTLE ART OF NETWORKING AND BUSINESS GENERATION

The ability to sell is a necessary skill to have in any role. Whether you are a seasoned professional, business developer, managing stakeholders or communicating with investors and financiers; building the skills, habits, techniques and mindset to sell will make you a highly-valued member of any business.

Expert facilitator Deborah TruterDeborah is co-founder of leadership development program provider Creating Leaders. Consistently rated as an outstanding facilitator, she combines her practical international business experience and dynamic communication style to

invigorate groups and individuals. Deborah inspires people across a broad range of topics including leadership and management and business relationships.

This is a highly interactive two-day course designed to help participants master the art of networking and the ability to build long-term, meaningful and profitable business relationships.

AIM

This course will arm you with the pragmatic skills and theory you need to attract and cultivate new clients and bolster existing relationships, to generate revenue opportunities for you and your business. These skills can be learnt by anyone willing to take responsibility for accelerating their career.

LEARNING OUTCOME

• Like it or not, we’re all in sales now: improving personal branding and business development

• Clarifying and defining ‘rainmaking’ language• Understanding sales behaviour and motivation• Exploring DISC behaviour styles to influence more effectively • Sales communication skills and understanding the true

psychology of sales• Panel discussion with property industry professionals –

opportunities to build opportunities • Practical rainmaker conversation and role play • Learning the ANIM ATE guideline, agreeing on solutions and

overcoming objections

CONTENT

The skills of networking and business development that we explore on this course can be learnt by anyone willing to take responsibility for accelerating their career, whether you are a few years into your role or in a senior executive position.

WHO SHOULD ATTEND?


PRICE

14 Hours

DURATION

14 Hours

CPD

THE LAUNCHPAD

RAINMAKER: BUILDING CLIENT RELATIONSHIPS





http://www.creatingleaders.net/

UNIVERSITY OF QUEENSLAND GLOBAL CHANGE INSTITUTE, ST. LUCIA, QUEENSLAND

2016 Innovation & Excellence Award Winner: WSP | Parsons Brinckerhoff Award for Best

Sustainable Development – New Buildings



THANK YOU 2016 ACADEMY COURSE PRESENTERSMichelle Abbey AMP Capital Richard Abbott Holman Fenwick Willan Ian Adams Organica Engineering Mark Agius Intelle Buidling Services Luke Aiken Thomson Geer Lawyers Malcolm Aikman Urbis Campbell Aitken SCA Property Group Maja Aleksovska McKenzie Group Consulting Pty Ltd Phil Alexander-Pye Arup Richard Andrews RSL Care Bee Ang MinterEllison David Ansell Lendlease Anton Arathoon CBRE Barry Archer Interisk Brendan Arundell KPMG Nick Ashton Charter Keck Cramer Doug Auchterlonie Woodland Advisory Blake Bambridge Wood & Grieve Engineers Patrick Barrett UBS Global Asset Management Stephanie Bartlett Urbis Peter Bartucca JLL Mark Bassett ISPT Peter Bauman KPMG Darren Beatty Westpac Banking Corporation James Beauchamp Maddocks Jeremy Beer EY Marguerite Bell Marguerite Bell Consulting Stuart Bell APP Corporation Pty Ltd Steven Bennett Charter Hall Group Scott Berriman Knight Frank Australia Pty Ltd Romy Biddle CBRE Rachel Birhanzl Lendlease Jeremy Bishop Nettletontribe Gail Black Gadens Glen Boultwood Aligned FM Glenn Bourner RCP Matthew Bowyer Lendlease Investment Management Natalie Boyd KJA Suzee Brain Brain & Poulter Anita Brown Vicinity Centres Andrea Brown Knight Frank Australia Pty Ltd Troy Bryant Woolworths Limited Angela Buckley Mirvac Group Karen Buric Lendlease Clive Burrows Risk Management Group Pty Ltd Andrew Byars Perron Investments Pty Ltd Dan Caldwell McKenzie Group Consulting (Qld) Pty Ltd Michael Cameron Allity Pty Ltd Daniel Carbone UnitingCare Ageing Peter Cashmore - Andrew Chalet Russell Kennedy Steven Chandler LEFTA Melinda Chapman Infocus Management Group Lisa Charter Space Agency Shen Chiu Investa Office Management Pty Ltd Ryan Chorley Jackson McDonald Jonathan Chow MinterEllison Stephen Christie Cameron Chisholm & Nicol (WA) Pty Ltd Carolyn Chudleigh Holman Fenwick Willan Brett Clabburn Group DLA Jenny Clancy Tigcorp Pty Ltd Mark Clapham Sheffield Property Group Vanessa Clarke Office for the Ageing Greg Clarke McGees Property Matthew Cleary Urbis Elle Clouston Hill PDA Angie Coleman HWL Ebsworth Lawyers Andy Collins DEXUS Property Group Brad Collins Brookfield Global Integrated Solutions Jeremy Collins Holman Fenwick Willan Steve Colomb Arup Nerida Conisbee REA Group Bruce Corrin KPMG SGA Denis Coupland Colliers International Andrew Cowley S4B Studio Simon Cox Cushman & Wakefield Tony Crabb Savills Michael Crittenden Colliers International Oliver Crosse ROC Projects Sam Cuccurullo Cushman & Wakefield Sam Curry ISPT Jonathan Dalton Viridis Australia Troy Darcy Mirvac Group Sally Dare Colliers International Tracy Dare Blue Care Billy Dash JLL Adam Davey Colliers International Anthony Davidson Strategy Advisor Jonathan Davies DEXUS Property Group Chris Davis The GPT Group Tim Dawkins Urbis Johann De Beer Colliers International John Del Dosso Colliers International Fiona Denison Lendlease Warren Denny K & L Gates Shalu Devi Stockland Peter Dickinson Dickinson Consulting Brett Dillon Eureka Real Assets Ben Dodgshun MinterEllison Juliann Dumma Investa Property Group Matthew Duncan Brookfield Office Properties Richard Dunham Stacey Chippendale Capital Genell Dunn Arcadia Group John Dynon AMP Capital Rory Eames Viridis Australia Rodney Elshaug Stockland John Elvy Madison Marcus Law Firm Pty Ltd Jordan Engwerda MinterEllison John Fairgray Berry Buddle Wilkins Lawyers Fiona Feeney Urbis Graeme Ferguson Standard & Poors (Aust) Pty Ltd Nicholas Ferrara Rider Levett Bucknall Mark Finch Investa Property Group Chris Fisher CBRE Lyn Flannery Lyn Flannery & Associates Pty Ltd Lucas Forbes Charter Hall Group Paul Foster - Mark Foster-Key Savills Clint Francis The GPT Group Lauren Frew Scentre Group Laura Galeano MinterEllison Ian Gardner Wood & Grieve Engineers Rebecca Gascoigne Retail First Pty Ltd Kit Georgeos The GPT Group Kristen Giansalvo MinterEllison Peter Gill Urbis Clive Girling Solution Consultant Pty Ltd Graeme Glass Perron Investments Pty Ltd Matthew Glenn MinterEllison Ashleigh Glinkowski Brookfield Office Properties Laura Glover Mills Oakley Andrew Goding Propell National Valuers Rachele Godridge Vicinity Centres Abigail Goldberg GoldbergBlaise Angus Gordon The GPT Group Craig Gowan BEPLUS Consulting & Training Melinda Graham Thomson Geer Lawyers James Graham JLL Cameron Graham Barry.Nilsson. Alexandra Gray Mirvac Group Jeremy Gray Charter Hall Group Tom Green Colliers International Melanie Green Vicinity Centres William Green Brookfield Australia Michael Greene JLL Kim Gregory Investa Property Group Tim Grigg JLL Adrian Hack HillPDA Mike Hales MinterEllison Trevor Hamilton Nettletontribe Georgina Harris Fisher Jeffries Andrew Harvey Urbis Martin Heal ISPT Greg Hefferan Brookfield Office Properties Stephen Hennessy WT Sustainability Brett Hinton Commonwealth Bank of Australia Tyrone Hodge JLL Amy Hogan Stockland Nick Holuigue Maddocks Sarah Horsfield Urbis Samantha Howkins - Dannelle Howley Squire Patton Boggs Alex Hrelja HillPDA Carol Hudson JLL Justine Hughes Mirvac Funds Management Jason Humble Cee3 Charles Hunt CHP Management Peter Hunt - Leighton Hunziker Savills David Inglis MinterEllison Hugh Irving Investa Property Group David Isaac Cee3 Victor Istanto Cbus Property Pty Ltd Peter James Charter Hall Group Trent James Charter Hall Group Cathy Jameson Geyer Pty Ltd Patrick Jeannerat Colliers International Lloyd Jenkins CBRE Grant Jennings Cadigal Office Leasing Pty Ltd Alan Johncock Charter Hall Group Simon Johnson SA Metropolitan Fire Service Richard Johnston Swing Property Pty Ltd Helen Jones Australian Unity Real Estate Investment Chris Jones Otis Elevator Company Pty Ltd Anne Kalra Uniting Matt Kearney Colliers International

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Tania Kelly ECH Inc Cheryl Kemp JLL Paul Kempton JLL Heather Kent ISPT Melissa Kidd DEXUS Property Group Boyd Kildey Colliers International Peter King Victorian Funds Management Corporation Ashish Kulkarni Norman Disney & Young Laurant Laberibe Norman Disney & Young Stephanie Lambert Holman Fenwick Willan Suzette Lamont CBRE Glenn Lampard Urbis Peter Lang Peter Lang Engineering Richard Lawrie JLL Trevor Lee Woolworths Limited Andrew Lee National Australia Bank Daniel Lees Colliers International Cameron Leggatt Frasers Property Australia Michael Liebich MinterEllison Miriam Lietz Brookfield Global Integrated Solutions Danielle Lim MinterEllison Tara Linn MinterEllison Sandra Livingstone AMP Capital Shopping Centres Jamie Loader Brookfield Commercial Operations Julian Lodge Primewest Management Ltd Steve Luby Vicinity Centres Brett Lucchesi CENIT Jane Luxford “The Village Glen“ Teena Lynch PDG Corporation Nathan Lyon Investa Property Group Robin Lyons MinterEllison Richard Lyons Brisbane Fire Protection Alf Macolino O’Loughlins Lawyers Jane Macpherson SCA Property Group John Macree JLL Julie Manios NSW Treasury Josh Marchant Thomson Geer Lawyers Rob Marshall MinterEllison Jason Maxwell Charter Hall Group Judy Mayfield Association of Residents of Queensland Retirement Villages Tom McCann Charter Hall Group Kimberley McCone Lendlease Jennifer McConvill MinterEllison William McCullough McCullough Robertson David McElhone MinterEllison Brenton McEwan DEXUS Property Group Annabel McFarlane JLL Peter McGuinness Commonwealth Superannuation Corporation Kendra McKay Holman Fenwick Willan Mike McKelliget RiskTech Glen McKernan AMP Capital Russ McKinnon Urbis Stuart McKnight MacroPlan Dimasi Lee Mclaughlin JLL Toby McMillan Victorian Funds Management Corporation Heath McNab Modern Building Certifiers David McNamara Lendlease Marc Mengoni CBRE Adrian Michaels AM Building Efficiency Kevin Miles Gray Puksand Pty Ltd Nica Millerson MinterEllison Peter Mitchell MinterEllison Michael Moczynski UNE Partnerships Simon Moen Jackson McDonald Matthew Moloney AMP Capital Shopping Centres Jane Monk Gannon Lifestyle Group Brendan Moore Leading Age Services Australia Michael Morgan Aveo David Morrison Multiplex Sean Morrison Urbis Ken Munro Places Victoria Natalie Myatt Stockland Ashak Nathwani University of Sydney Michael Nejad CBRE Brad Nelson Bankwest Kathleen Ng MinterEllison Ken Ng Nettletontribe Kristian Nicholls Scentre Group Karen Noad Stockland Gabe North Vicinity Centres Shane Norton Arup Rebekah O’Brien Jackson McDonald Daniel O’Keeffe Urbis Susan Oosthuizen LandCorp Clare O’Shea MinterEllison Clinton Ostwald Urbis Andrea Pagliaro Urbis Jay Panditharatne Knight Frank Australia Pty Ltd Andrew Partridge Eureka - 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