creating of knowledge mgmt system in organisation

8/13/2019 creating of knowledge mgmt system in organisation.

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Presentation on

Creating of

KnowledgeManagement System

in Organisation

Presented by:- Pooja singla

Class:- BBA 3rd sem


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WHAT IS KNOWLEDGE MANAGEMENT?

As the Consortium for Service Innovationsays,

knowledge is the byproduct of interaction and

experience.

As individuals, we manage our knowledge effortlessly,

without even thinking about it. We acquire knowledge aswere doing our jobs, as we ask questions, research, and

experiment
http://www.serviceinnovation.org/http://www.serviceinnovation.org/


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WHY IS KNOWLEDGE MANAGEMENT

IMPORTANT TO THE SUCCESS OF THE

ORGANIZATION?

Turn employee knowledge into a sustainable

asset

Help employees collaborate and share

information Measure and track their knowledge assets

Empower each employee with all of the

enterprises experience

Share insights that help customers get value,

building loyalty.


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8 Steps to Implementing a Knowledge

Management Program at Your Organization.

Step 1: Establish Knowledge Management

Program Objectives

In order to establish the appropriate program objectives,

identify and document the business problems that needresolution and the business drivers that will provide

momentum and justification and it provide both short-

term and long-term objectives .


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Step 2: Prepare for Change

Knowledge management is more than just

an application of technology. It involves

cultural changes in the way employees

perceive and share knowledge theydevelop or possess. One common cultural

hurdle to increasing the sharing of

knowledge is that companies primarilyreward individual performance.


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Step 3: Define High-Level

Process To facilitate the effective management of your

organization's knowledge assets, you should

begin by laying out a high-level knowledge

management process. The process can beprogressively developed with detailed

procedures and work instructions throughout

steps four, five, and six. However, it should be

finalized and approved prior to step seven(implementation).


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Step 4: Determine and

Prioritize Technology Needs

Depending on the program objectives

established in step one and the process

controls and criteria defined in step three,you can begin to determine and prioritize

your knowledge management technology

needs


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Step 5: Assess Current State

Now that you've established your program objectives to

solve your business problem, prepared for change to

address cultural issues, defined a high-level process to

enable the effective management of your knowledge

assets, and determined and prioritized your technologyneeds that will enhance and automate knowledge

management related activities, you are in a position to

assess the current state of knowledge management

within your organization.


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Step 6: Build a Knowledge Management

Implementation

With the current-state assessment in hand, it is

time to build the implementation roadmap for

your knowledge management program. But

before going too far, you should re-confirmsenior leadership's support and commitment, as

well as the funding to implement and maintain

the knowledge management program.


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Step 7: Implementation

Implementing a knowledge management

program and maturing the overall effectiveness

of your organization will require significant

personnel resources and funding.


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Step 8: Measure and Improve the

Knowledge Management Program

How will you know your knowledge management

investments are working? You will need a way of

measuring your actual effectiveness and comparing that

to anticipated results. If possible, establish some

baseline measurements in order to capture the beforeshot of the organizations performance prior to

implementing the knowledge management program.

Then, after implementation, trend and compare the new

results to the old results to see how performance hasimproved.


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Why Knowledge Management Is

Important To the Success of Your

Company

Facilitates Decision-Making Capabilities

Builds Learning Organizations by Making

Learning Routine

Stimulates Cultural Change and Innovation

Bottom Line


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Utility of knowledge

managementConsidering that knowledge has always the same format

and structure, in whichever context knowledge will

always be represented, managed and used with higher

benefit using the corresponding structures, conceptual

knowledge bases. Some examples:1. Companies of every size or activity

2. Government agencies or organizations.

3. Consulting offices.

4. Legal offices.5. Libraries and information centers.


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CHALLENGES FOR MANAGING

KNOWLEDGE

Knowledge acquisition

KnowledgeModeling

Knowledge Retrieval Knowledge Reuse

Knowledge Publishing

Maintenance


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Documents

creating of knowledge mgmt system in organisation