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Salesforce.com CRM solutions from KPIT
[email protected] | www.kpit.com
Why Do I Need CRM?
What We Offer?
CRM Solution Selection
CRM Solution Design & Implementation
Custom App Development (on Force.com)
360 degree customer management
KPIT’s Salesforce.com services help our clients maximize the effectiveness of their Salesforce CRM implementation. Our certified consultants provide best practices around Configuration, Customization, Administration and Implementation helping our clients leverage their Salesforce investment.
KPIT's team of Salesforce.com consultants is helping businesses overcome challenges, meet strategic objectives and achieve a competitive advantage by enabling them to connect and respond to their customers in a smart and proactive manner.
Sales and Service Business Consulting
Integrate CRM with ERP Systems (SAP ECC)
Result Oriented Salesforce.com Implementations
Certified Functional and Technical Consultants
As your business grows, it will concurrently require you to organize, automate and synchronize all your customer data- from sales and marketing to customer service and technical growth. CRM solutions can help you achieve this target. A list of common business challenges that CRM solutions address include:
● Fragmented processes and system architecture to manage customers● Lack of 360 degree customer view● Ineffective and inefficient customer facing operations (sales, marketing & customer service)● Lack of relevant KPIs, dashboard & analytics required for decision making
CRM Solution Support
CRM Solution Version Upgrade
CRM Business Process Consulting1 1
Salesforce.com Service Offerings
The KPIT Edge
Analyze and optimize customer centric processes (sales, marketing and service), not just automate.
Customized for BusinessesDefine strategy, planning, development, deployment, support and maintenance using a value/cost engagement model for Salesforce.com implementation
Optimized for Processes
Improve new customer acquisition and retain existing customers.
Improved ProfitabilityBetter understand and fulfill your end customer needs.
Increased Customer Satisfaction
To learn more about how KPIT's Salesforce.com services can help you improve the effectiveness and efficiency of your business initiatives while delivering measurable results, contact us at [email protected]
CRM Adoption Strategy, Product Selection & Business Case & Roadmap
CRM Business Process Improvement Advisory
Specialized CRM Product Consulting
Trainings & Accelerator based Learning
Program / Project Management
Pre/ Post Implementation Audits & Reviews
Template based CRM Implementation
Data Migration Methodology & Tools
Business Process Study & Gap Analysis
Installations & Training
Conducting Conference Room Pilots & Go-Live
Transition post Go-live
Rollouts
Version upgrades
ITIL Methodology based support
Customization, Major & Minor Enhancements
Application Administration
Smooth transition with minimal effort & time
Ticket classification as per Problem & Incident
Root Cause Analysis & Value Added Services
Knowledge Base Repository & Customer Portal
Flexible Support Model
Quality, Processes & Compliance
CRM Consulting & Process Improvements
CRM Implementation, Rollouts & Upgrades
CRM Global Production Support & Development
[email protected] | www.kpit.com
