CURRICULUM VITAE

Name: Yew Mun, Andy Law

Address: Unit 2/30 Eric StreetComo 6152 W.A. Perth.

Email: andy.law@iinet.net.au

Mobile: +61431 482 686

Date of birth: 20th of December 1969

Gender: Male

Objective: To work in a respectable organization with considerable advancement opportunities.

WORK EXPERIENCE

CurrentCompany: Lawyal Limousines, Perth, WA.Position: Owner/Operator

Job Scope:• Ability to maintain client privacy and safety• Ability to deal calmly with unforeseen circumstances or delays• Outstanding time management skills• Excellent customer service and hospitality skills• Ability to document actions and maintain records• Ability to plan routes and requirements by analyzing schedules

according to clients’ requests

December 2013 – CurrentCompany: Valentino Holidays, Perth, WA.Position: Captain/Tour Leader

Job Scope:

• Ability to maintain client privacy and safety• Ability to deal calmly with unforeseen circumstances or delays• Outstanding time management skills• Excellent customer service and hospitality skills• Ability to document actions and maintain records• Ability to plan routes and requirements by analyzing schedules

according to clients’ requests

August 2012 – November 2013Company: Hughes Limousines, Perth, WA.Position: Chauffeur

Job Scope:• Ability to maintain client privacy and safety• Ability to deal calmly with unforeseen circumstances or delays• Outstanding time management skills• Excellent customer service and hospitality skills• Ability to document actions and maintenance records• Ability to plan routes and requirements by analyzing schedules

according to clients’ requests

March 2010 – July 2012Company: Burswood Entertainment Complex, Perth, WA.Position: International Operations – Pearl Room Executive Host

Job Scope: • Providing high level of services to patrons around the complex,

specializing in the Pearl Room.• Establishing strong customer relations within the Pearl Room. • Handling customer complaints and enquiries professionally• Undertaking Pearl Room reception duties. • Where appropriate, participating in projects and work effectively

within immediate and cross-functional teams. • Contributing to effective business planning and business development

practices as required.

• Making internal or external arrangements on behalf of guests including the booking of activities, transportation, entertainment, accommodation and restaurants.

• Ensuring all international and interstate customers first class customer service.

• Possessing exceptional communication and interpersonal skills and abilities

• Ability to work in a team and individually without supervision• Building and maintaining good inter-departmental relationship• Ability to lead as well as take instructions where necessary

April 2008 – March 2010Company: Action Couriers, Perth, WA.Position: Independent Contractor

Jobscope:• Exercising good teamwork ensuring that communication between

management and dispatch team is concise, in order for products to be picked up and delivered on time to customers

• Acknowledging customers’ whereabouts and communicating with them on a personal level to ensure the most efficient and effective way for deliveries

June 2007 – December 2007Company: Melco PBL Gaming (Crown Casino Macau), Macau.Position: Pit Manager

Jobscope:

• GUEST SERVICE and CUSTOMER RELATIONS – Deliver high level of services on the gaming floor by being highly visible and by understanding preferences and histories of VIP patrons to ensure that the customers’ experiences are consistent and demands are met

• MANAGEMENT PROCEDURES – Ensuring all levels of staff understand and conduct proper procedures according to Crown Casino standards

• TIME MANAGEMENT & SCHEDULING – Allocating staff to appropriate shifts to ensure smooth and efficient operations on all gaming floors and VIP rooms

June 2006 – April 2007Company: Galaxy StarWorld Casino, Macau. Position: Pit Manager

Jobscope:• RESOLUTIONS of DISPUTES – Ensuring that any disputes are

settled in a professional way to achieve positive outcomes for all parties involved.

• MANAGEMENT RESOURCES – Ensuring that the gaming mix meets customers’ demands as required, whilst appropriately allocating skilled staff to meet these requirements.

• GAME SECURITY – Ensuring that general operations conform to the relevant rules and regulations of respective games and assisting in managing employee compliance with all StarWorld policies and procedures.

Oct 1999 – May 2006 Company: Burswood Entertainment ComplexPosition: Dealer High-duties

Jobscope:• Responding to the needs of all patrons and guests.• Ensuring company policies and procedures are adhered to.• Maintaining the highest standards of customer services.• Obtained experience in International VIP and Private Rooms for

Premium and Junket action.• Overseeing Blackjack, Pontoon, Mini Baccarat, Junket Baccarat,

American Roulette, Pai-Gow Dominoes and minor games.

PERSONAL SKILLS • Adapt easily to new environments and situations

• Quick learner and enjoy challenges• Hard working, honest, patient, and willing to learn as well as teach• Ability to work well in teams and independently

LANGUAGES Spoken: English, Mandarin, Cantonese and Hokkien.Written: English & Chinese.

EDUCATIONAL BACKGROUND Secondary Education: 1984 – 1986Northam Senior High School – Completed Year 12

REFERENCE

James PhuaPearl Room Service ManagerCrown Perth Hotels & CasinoPhone:Email:

Danny LaiElectronic Gaming Shift ManagerStarWorld Casino Phone: +853 6632 1911Email:

Tracy LeeGaming Operation ManagerCrown Macau Casino Phone:Email:

• Quick learner and enjoy challenges• Hard working, honest, patient, and willing to learn as well as teach• Ability to work well in teams and independently

LANGUAGES Spoken: English, Mandarin, Cantonese and Hokkien.Written: English & Chinese.

EDUCATIONAL BACKGROUND Secondary Education: 1984 – 1986Northam Senior High School – Completed Year 12

REFERENCE

James PhuaPearl Room Service ManagerCrown Perth Hotels & CasinoPhone:Email:

Danny LaiElectronic Gaming Shift ManagerStarWorld Casino Phone: +853 6632 1911Email:

Tracy LeeGaming Operation ManagerCrown Macau Casino Phone:Email: