Embed Size (px)
Citation preview
Curriculum Vitae for TENDAI VUTATA
PERSONAL DETAILS
NAME TENDAISURNAME VUTATANATIONALITY ZIMBABWEANLANGUAGES ENGLISHDATE OF BIRTH 04/02/1987PERMIT& PASSPORT NO CTRZWE005130810/ BN533009/ZSP200222171
RESIDENTIAL ADDRESS 16 CHEVIOT PLACE GREEN POINT 8005 SEA POINT CAPE TOWN
CONTACT NUMBER 073 796 5788EMAIL ADDRESS [email protected] [email protected]
ACADEMIC QUALIFICATIONS
O’LEVEL & A’ LEVEL 2007 (MATRIC)SCHOOL ATTENDED PRINCE EDWARD SCHOOL
PROFESSIONAL QUALIFICATIONS
HBR HUMAN RESOURCES (CT)WAITERING BASICS, FOOD& BEVARAGE SERVICE
AREAS COVERED
PERSONALITY & ATTITUDE CUSTOMER SERVICEPERSONAL HYGIENE & GROOMINGSAFETY IN THE WORKPLACE
EMPLOYMENT HISTORY
COMPANY THE ONE 8 HOTEL CAPE TOWNPOSITION FRONT DESK RECEPTIONIST & DUTY OFFICER
DUTIES 1. Directing calls to guest rooms, staff, or departments through the switchboard.
2. Placing outgoing calls, checking in and checking out of guests.
3. Receiving guest messages and delivering the same to the guests.
4. Logging all wake-up call requests and performing wake-up call services.
5. Providing information about hotel services to guests.
6. Understanding the telephone operator board or PBX switchboard operations.
7. Providing paging services for hotel guests and employees.
8. Knowing what action to take when an emergency call is required.
9. Monitoring automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
10. Assisting in reporting telephone equipment or service complaints and problems.
11. Training or assisting with training new telephone operators in performance of job duties.
12. To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
13. Multitasking- general cleaning, helping during breakfast, selling beverages and food
14. Booking tours for guests and recommending tourist attractions
15. Open and close telephone functionality on the hotel front office software.
16. Keeping records of calls placed and received by all departments and recording the call charges.
17. Setting up conference calls in different locations and time zones.
18. Updating directory information on the front office software
DURATION CURRENT JOB/ FROM FEB 2011
CONTACT PERSON DONALD / DUTY MANAGER CELL: 073 887 5609 CONTACT NUMBER 021 434 6100
COMPANY RATANGA JUNCTION/ HBR HUMAN RESOURCESPOSITION WAITERDURATION 2 MONTHSCONTACT 021 422 0259
COMPANY CAPELLOS@ADVOCATES POSITION WAITERDURATION TWO YEARS CONTACT SHANE @ 011 333 8755
STRENGHTS
CAN WORK UNDER PRESSURE CAN WORK SHIFTS AND IS ALWAYS WILLING TO DO EXTRA WORK IF NESSESARYTEAM WORKER.CAN WORK WELL WITH OR WITHOUT SUPERVISION
