Curriculum Vitae

VIVIENNE STEVENS

28 Bedingham DriveHillside Vic 3037

Home Phone: (03) 9390 5254Mobile Phone: 0407 513 292

ml_1014@aapt.net.au

1

SUMMARY OF SKILLS:

Planning and co-ordination skills – Proven ability to plan and co-ordinate people and resources to achieve a desired outcome. Ability to prioritise tasks and works effectively on several projects at once.

Creative abilities – Good eye for detail and co-ordination.

Communication – Ability to communicate well with people at all levels. Uses effective listening skills to assess information and situations.

Team Player – Works very well as a part of a close team. Takes responsibility for individual activities and assists others where possible.

Problem Solving – Takes accountability for decisions made and advice given.

Customer Service Skills – Develops strong relationships with both internal and external customers. Takes time to ensure good service and follow through.

EDUCATIONAL QUALIFICATIONS

Typing Speed 65 wpm Certificate III in Office Administration – Kangan Tafe Certificate III in Retail Operations – NMIT Public Speaking/Announcement Certificate – Peter Meehan

Enterprises.

Proficient in Microsoft WordProficient in Microsoft ExcelProficient in Microsoft Outlook

RECENT WORK HISTORY

2

March 2006 - August 2014 Full TimeP.A. & Customer Service

OfficerHarvey Norman FurnitureBroadmeadows Victoria

September 2001 - March 2006 Full TimeP.A. & Customer Service

OfficerHarvey Norman FurnitureTaylors Lakes Vic

Feb 1996 - August 2001 Full TimeTravellers Information OfficerInternational TerminalMelbourne Airport

PA & CUSTOMER SERVICE OFFICER - HARVEY NORMAN FURNITURE BROADMEADOWS STORE & TAYLORS LAKES STORE

Full handling of customer service issues/complaints Arranging repair/replacement of customer goods Liaison with Furniture Suppliers re customer service

issues. Stock ordering. Cashier – open and close register balancing Completion finance applications for customer purchases. Stationary ordering. Chasing Return Authorities & Credit Claim payments from

suppliers. Creating and raising supplier Purchase Orders. Arranging customer refund cheques/requisitions. Payroll - timesheets. Manage outstanding customer debtors Raising Cheques/payments to transport companies etc. Organising Franchisee’s calendar/organising meetings. Managing/balancing petty cash.

3

TRAVELLERS INFORMATION OFFICER – MELBOURNE AIRPORT

Rotating shift work roster Provided information service to International Travellers re

flight arrival and departure times. Arranged accommodation for international travellers. Provided a lost property service Advised on limousine and taxi services available. Booked guided tours for international visitors Provided information on major events, i.e. Grande Prix,

Melbourne Cup, Australian Open Tennis etc. General Housekeeping/Maintaining tidy work area.

Other positions held include:

P.A. to the Airport Director, Melbourne Airport.P.A. to the Executive Officer, Broadmeadows Community Health.Owned and operated two businesses concurrently, together with my husband, employing over 30 staff for 8 years.

My natural aptitude to work as a team member is complimented by my ability to work independently. I am an effective communicator, both written and verbal.

I see this position as allowing me to utilise my experience and skills in an area where communication and management is valued and it seems that the team works together to provide an holistic approach to the provision of outcomes.

REFEREES:Personal: Business Reference:Noel Sprague Osheem KhanFacility Services Manager Customer ServiceLeighton Constructions Origin Energy

4

0421 097 395 0430363529

5