custom cloud-based it solutionsfor your business

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Business ContinuityHow would your business be affected if your communications assets failed? According to a study by the Hartford Financial Services Group, 43% of businesses that experience a disaster and have no emergency plan, never reopen. Your business needs a Business Continuity Plan.

If you house your phone system at your location through a Private Branch Exchange (PBX), a localized event (power outage, connection cut, weather event, etc.) can render the PBX incapacitated.

Hosted PBX from Revere Systems helps you plan Business Continuity more effectively. With hosted PBX, all call processing and intelligence resides in the Revere network, not on your business site. In the event of a localized outage, hosted PBX continues to operate and process calls.

In an outage, the failure is instantly recognized by the hosted PBX platform and calls are re-routed immediately to alternate numbers or to a separate facility.

Implementing a Business Continuity solution requires proper design and equipment selection to ensure maximum benefit. In addition to hosted PBX, Revere offers a full range ofconsulting and design services and products to maximize your protection against the unexpected.

Revere Systems is a division of the long-standing American Broadband and Telecommunications company. But we deliver a new, highly anticipated approach to IT business solutions; one that we know local companies have been clamoring for!

With Revere, you don’t invest in expensive on-site equipment. Instead, you get a tremendous variety of calling features and automatic technology upgrades in a cloud-based solution. That gives you more power and more flexibility. Take control with Revere Systems, and experience the Freedom to Connect.

Questions? Contact us at 877-REVERE-4 or online at www.reveresystems.com®Revere Systems Inc. 2016. Metaswitch and Accession Communicator are trademarks of Metaswitch Networks. Other brands referenced herein are trademarks of their respective owners. Feature availability may vary. July 2016 page 2

Hosted PBXRevere Business VoIP Phone System

Regardless of the size of your company, you should have access to the same features and functions as other top-performing organizations. Revere Systems delivers a cloud-based Voice over Internet Protocol (VoIP) phone system that delivers best-in-class features and benefits you’d expect for a big company phone system.

Everything you need is included – phones, equipment, installation and training. It’s the last phone system you’ll ever need to buy. Count on Revere Systems to help move your business into the future.

BenefitsRevere keeps your up-front investment to a minimum, as you’re not purchasing an expensive on-site phone system. It provides a host of features and capabilities such as:

• Reduced total cost of ownership versus premises-based systems

• Scalability to meet your changing business needs

• Network-based service provides superior business continuity benefits

• Web portals for end users and administrators to easily change features

• Powerful business features such as auto attendant and music-on-hold

With Revere, there are no hidden costs. You simply pay a flat rate per phone, per month. As your business expands, you can add new users to your account. Have a mobile employee? The power of Revere enables you to put a phone anywhere with an Internet connection and have it work seamlessly with the rest of your business.

Powerful FeaturesRevere Systems has designed feature packages to support different user types and applications.Every phone can be customized to support your business needs.

Web Portals forEasy AdministrationRevere Systems provides a convenient web portal that makes it easy for users to set up and change features to suit their needs. Business call manager (BCM) contains powerful call routing capabilities such as simultaneous ring, distinctive ring tones, and remote call forwarding. In addition to the user portals, Revere has a separate web portal for managing business-level features.

Basic Features HeroUser

IconUser

LegendUser

SIP √ √ √Call Forwarding √ √ √Caller ID √ √ √Hot Line √ √ √Call Paging Groups √ √ √Speed Dials, Short Codes, and Intercom Codes √ √ √Account Codes √ √ √Multiple Call Appearances, Call Waiting, CAll Holdand Call Transfer

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Call Pickup Groups √ √ √Business Call Manager √ √CommPortal √ √Voicemail √ √Multi Line Hunt Groups √ √Click to Dial √ √Accession Mobile √Accession Desktop √Call Jump √CRM Integration √Instant Messaging √

A La Carte ItemsACD Agent/Supervisor √Easy Attendant √Premium Attendent √Auto Conferencing √

Auto-Attendant

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Auto Attendant is engineered to simulate a live operator, it directs incoming callers to the appropriate department or employee. This allows you to ensure that your customers’ calls are handled effectively 24/7/365.

With Auto Attendant, you can take control of your inbound calls with a variety of features easily managed through your phone or web-based CommPortal. It’s easy to configure and monitor.

Easy AttendantBusiness administrators can easily configure a menu to be played to their callers. Depending on the options that you’d like to offer, callers can use their telephone keypad to:

• Listen to recorded messages.

• Transfer to specific departments or individuals – including the ability to dial by extension.

• Transfer directly to a voicemail account to leave a message.

Premium AttendantYou get the basic features that come with Easy Attendant, plus advanced features like:

• Multi-level menus – up to 150 fully customizable menus for intuitive, consistent navigation.

• Flexible announcement presentation – create different announcements and menus on demand (outside business hours, weekends, holidays).

• Dial-by-name or extension

CRM IntegrationCustomer Relationship Management (CRM) tools have become integral components for sales and support personnel to track and manage their activities. Having a calling interface that integrates with these CRM tools helps this process, as calls can easily be logged, tracked, and dispositioned.

The Accession unified communications client easily enables integration with most CRM platforms including Google, Salesforce, Sugar and WebEx.

Using Accession, the caller ID or name of an incoming call is a searchable element in a CRM platform. This search happens immediately, so sales or support can instantly see who is calling and view their account information. For making outbound calls, most CRM platforms have click-to-dial functionality that can be integrated with Accession. Learn how Accession can help boost your team’s productivity.

Questions? Contact us at 877-REVERE-4 or online at www.reveresystems.com®Revere Systems Inc. 2016. Metaswitch and Accession Communicator are trademarks of Metaswitch Networks. Other brands referenced herein are trademarks of their respective owners. Feature availability may vary. July 2016 page 4

Audio Conferencing

Audio conferencing is an easy-to-use service. It’s capable of hosting hundreds of attendees with no reservations and no time limits. Dial the number and enter your identification code.

Simple ControlsEasy-to-follow audio prompts let you take complete control of your conference. Use your Moderator Web Interface for even greater functionality and control

• Quick set up: You can set up a conference from anywhere.

• Dial in or dial out: Participants can dial in at a specific time or add participants by simply dialing out during the conference.

• Roll call: Take a roll call of conference participants and then lock your conference room.

• Real-time participant list updates: See who is on the call at any time.

• Recording a conference*: Your recording will be available in .WAV format for download.

CommPortalCommPortal is the web portal used to configure the features on your new phone system. With CommPortal you can view missed calls, listen to voicemails, manage your contacts, set up rules to route your calls and more.

DashboardCommPortal Dashboard is the main screen for the portal. You can view a range of information including recent calls, messages, contacts, and customized settings.

Messages and CallsThe Messages and Calls tab displays all recent call activity. Here you can retrieve voicemails and view calls based on whether they were missed, received, dialed, or deleted.

Call ManagerThe Call Manager tab enables you to manage how incoming calls are routed to you. Settings from Available to Do Not Disturb, allow you to route calls directly to voicemail if you’re busy. There is also a forwarding option that enables simultaneous ring with your mobile device.

*Check local laws about call recording.

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Accession Communicator – Desktop & Mobile

Use all the features of your unified communications from Revere Systems on almost any device. Make or receive calls from your desk phone, computer, tablet or mobile phone. And, you can seamlessly move from one device to another, even during a call.

Easy to Install & UseWhen combined with your reliable service from Revere Systems, Accession Communicator is a powerful tool that helps you stay connected and can improve productivity. It’s easy to install on your smartphone, tablet, PC or Mac.

Ensure Your Device is CompatibleAccession Communicator for Desktop works on PCs running Windows 7 or Windows 8. It also runs on Macs with OSX 10.7 or later versions. Accession Communicator for Mobile works on Android phones and tablets running 2.3.3 (Gingerbread) or later versions, iPhone 3GS, 4, and 4S running iOS 5 or later, and iPads running iOS 5 or later. (Video calling only works on devices that have a front-facing camera.)

Convenient Features for Improved ProductivityAccession Communicator is the key to your unified communications system. It offers a wide variety of features and functions to fit your work habits and life.

Call from anywhere – Make and receive calls on your mobile as though you were at your desk. With single number convenience, the person you call will see your Revere Systems desk phonenumber, so you can choose who sees your mobile number.

Receive calls on any device – When someone calls your officenumber, the call will appear on one or more of the devices that you’ve set up, including your desk phone, mobile phone, computer or tablet. Simply answer the call on the device most convenient for you.

Business Services – You can use the same valuable services that you see from your office extension including, 4-digit dialing, auto attendant, automated call distribution and more

Seamlessly transfer calls – Move a call to your fixed line from your mobile device when you arrive at the office. Save your mobile minutes for when you’re actually mobile. Take a call with you by switching it from your desk phone to your mobile, or even to your tablet.

Call manager – The call manager helps you with all these features. It also makes it easy to mute calls, transfer calls, make three-way calls, place calls on hold, record calls (where local laws permit) and adjust the microphone or headset volume.

Questions? Contact us at 877-REVERE-4 or online at www.reveresystems.com®Revere Systems Inc. 2016. Metaswitch and Accession Communicator are trademarks of Metaswitch Networks. Other brands referenced herein are trademarks of their respective owners. Feature availability may vary. July 2016 page 6

Accession Communicator – Desktop & Mobile

Video Calling – If the person you’re talking to is also using Accession Communicator on the same network, you can upgrade your call to video at any time. Click on the camera icon to send your video. The other person will receive a prompt inviting them to switch on video as well. Click on the camera icon any time to turn off your video feed.

Integrate your contacts – View and access all your contacts (including your corporate directory)in any device. Search, call and edit any of your contacts effortlessly and keep them synchronized.

Favorites – For quick access to frequently-called people, add them to your favorites list. Favorites will appear in both the Favorites and Contacts lists.

Visual voicemail – Easily check your voice, video and fax messages. Voice messages can be converted to text so you can read them without dialing in to retrieve them. Listen, delete or respond at the touch of a button. And now there’s only one message center to check.

Conference calls – It’s simple to set up and manage audio conferences from your desktop.

Instant Messenger (IM) & Presence – You can send IM’s toother people in your corporate directory who are using thesame service, no matter what device they are using. Andpresence capabilities let you see in real-time if co-workers areavailable, offline, in a meeting and more.

Softphone for your PC – Add a headset to your computer to make and receive audio and video calls, just like you would on your desk phone.

Accession Meeting is part of the Accession solution from Revere Systems, and is compatible with both desktop and mobile devices. It provides audio and video conferences over the web, including web collaboration features such as screen sharing, whiteboard

annotations, and presentation capabilities. Although you have to be subscribed to Accession Meeting to set up a meeting, subscribers can invite anyone to join their meeting. The Accession Meeting client is downloaded as soon as a participant accepts the meeting invitation if it is not already present on the participant’s device.

Emergency CallsAccession Communicator enables you to make calls from anywhere on the most convenient device. If you place a 911 call from Accession Communicator, keep in mind the operator may not be able to identify where you are calling from.

VoIP service providers offer a range of products to meet the needs of Small and MediumBusinesses (SMBs). Unfortunately, there has been very little practical guidance for SMBs wishing to upgrade their phone systems to VoIP solutions.

It’s a challenge for a SMB owner to evaluate products and make smart business choices. Where do you start? Here we’ll explain the concept of Total Cost of Ownership (TCO) and how it can be used to compare the economic benefits of VoIP to your business.

Calculating Total Cost of Ownership for VoIPThe correct way to evaluate competing systems, both VoIP and traditional, is to calculate and compare the TCO of each solution. The concept of TCO is not new; it has been used by information technology professionals for years to compare the economic consequences of a major equipment purchase. They use TCO to sum up all costs – purchase, use, maintenance, one-time, recurring – over a set period of time.

TCO = (Acquisition Costs) + (Monthly Recurring Costs) + (Annual Maintenance Costs).

Let’s look at each element separately.

Acquisition Costs An acquisition cost is any cost that is paid up front. They’re more than just equipment purchases. They include system installation and employee training. Remember that with VoIP, voice and data are carried over the same connection so there are usually charges related to the provisioning of that connection. “What do I need to write a check for up front to make the switch?”

Monthly Recurring Costs Monthly recurring costs cover both voice and data service and can take different forms. Regardless of how the service provider constructs the charges, it’s easy to get to Monthly Recurring Charges by asking your prospective vendor, “What do I need to write a check for every month for my voice and data service?”

Annual Maintenance CostsAnnual maintenance costs have been a given in hardware or software purchases for years. Companies often charge 10-20% of the purchase cost of these products each year to guarantee technical support and product updates. With a Hosted IP PBX (or Hosted Voice) solution, there are no annual maintenance costs. Ask your vendor, “What do I need to write a check for at the end of each contract year to maintain my voice and data service?”

Questions? Contact us at 877-REVERE-4 or online at www.reveresystems.com®Revere Systems Inc. 2016. Metaswitch and Accession Communicator are trademarks of Metaswitch Networks. Other brands referenced herein are trademarks of their respective owners. Feature availability may vary. July 2016

Consider the Total Costof Ownership