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CUSTOM TRAINING CUSTOM TRAINING SOLUTIONSSOLUTIONS

For more information contact:For more information contact:Deborah Scott, VP/Area Director CIBER Federal - RemtechDeborah Scott, VP/Area Director CIBER Federal - Remtech

Dr. Bob Baxter, Director Custom Training SolutionsDr. Bob Baxter, Director Custom Training Solutions

John Sheriff, Business DevelopmentJohn Sheriff, Business Development

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Custom Training Solutions

Custom Training is much more than teaching IT courses. It’s using Information Technology to DEVELOP and DELIVER training and can be categorized into four major areas:

• CONTENT

• SYSTEMS

• FACILITIES

• SUPPORT

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Content ( Curriculum Development)

ANALYZEANALYZE• Needs assessmentNeeds assessment• Task & job analysisTask & job analysis• Training environment analysisTraining environment analysis• Focus group hostingFocus group hosting• SME identificationSME identification• Literature searchesLiterature searches

DESIGNDESIGN• ICW flow charts & storyboardsICW flow charts & storyboards• Curriculum outlines, POIs, lesson Curriculum outlines, POIs, lesson

plans, NTPsplans, NTPs• Paper-based trainingPaper-based training• Distance learning productsDistance learning products• CBT, IMI, WBT, EPSSCBT, IMI, WBT, EPSS• Computer-enhanced platform Computer-enhanced platform

instructioninstruction

DELIVERDELIVER• Paper based Paper based • ClassroomClassroom• CDRomCDRom• Web BasedWeb Based• Job AidsJob Aids• AnimationAnimation• GamingGaming• TestingTesting• Certification Certification • VideoVideo

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Systems

• Learning Management Learning Management SystemsSystems

• COTS productsCOTS products• Custom DevelopedCustom Developed• Install / ImplementInstall / Implement• Support Support • Help DeskHelp Desk

• IM/IT for Organizations having IM/IT for Organizations having a Training Mission a Training Mission

• TRADOC (Army Training and TRADOC (Army Training and Doctrine Command)Doctrine Command)

• AETC (Air Force Education and AETC (Air Force Education and Training Command)Training Command)

• NETC (Navy Education and NETC (Navy Education and Training Command)Training Command)

• Regent UniversityRegent University

• Knowledge Management Knowledge Management SystemsSystems

– Digital LibrariesDigital Libraries– Web Portals such as MS Web Portals such as MS

SharepointSharepoint– CRMCRM– Business Process ApplicationsBusiness Process Applications– Data WarehousingData Warehousing

• Distance LearningDistance Learning• Web PortalsWeb Portals• Content ManagementContent Management• Digital Training Facility Digital Training Facility

ManagementManagement• VTC managementVTC management• Collaboration toolsCollaboration tools

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Facilities

• Digital Training Facility ManagementDigital Training Facility Management

• Electronic ClassroomsElectronic Classrooms• BuildoutBuildout

• Operations and Maintenance (O&M)Operations and Maintenance (O&M)

• VTC (Video Teleconference) managementVTC (Video Teleconference) management

• Visual Information Visual Information • Audio Visual SystemsAudio Visual Systems

• GraphicsGraphics

• PhotographyPhotography

• VideographyVideography

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Support

• Web-based documentsWeb-based documents• Structured writing & text mappingStructured writing & text mapping• Technical manuals for IT implementationsTechnical manuals for IT implementations• Editorial supportEditorial support• User guides, facilitator guides, Instructor User guides, facilitator guides, Instructor

Guides, Student ManualsGuides, Student Manuals• Resource guidesResource guides• Copyright Library/TrackingCopyright Library/Tracking• Instructor SupportInstructor Support

• Train the TrainerTrain the Trainer• Pilot TrainingPilot Training• PR and LogisticsPR and Logistics

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CUSTOM TRAINING SOLUTIONS EXPERIENCECUSTOM TRAINING SOLUTIONS EXPERIENCE

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Knowledge Capture in Support of NASA“Learning from the Past, Looking to the Future”

The National Institute of Aerospace (NIA) in partnership with the The National Institute of Aerospace (NIA) in partnership with the NASA Engineering and Safety Center (NESC) have formed the NASA Engineering and Safety Center (NESC) have formed the NESC Academy to capture the knowledge of senior engineers NESC Academy to capture the knowledge of senior engineers in NASA and through the development of graduate level in NASA and through the development of graduate level courses, pass the lessons learned onto the current generation courses, pass the lessons learned onto the current generation of NASA engineers.of NASA engineers.

• CIBER’s contributions to the NESC Academy:CIBER’s contributions to the NESC Academy:– Knowledge Capture of Senior ScientistsKnowledge Capture of Senior Scientists– Curriculum Development using Multimedia componentsCurriculum Development using Multimedia components– Public Relations Public Relations – Logistics/Instructor SupportLogistics/Instructor Support– Video Capture of interviews, oral history, and instructionVideo Capture of interviews, oral history, and instruction– Assessment of Course EffectivenessAssessment of Course Effectiveness– Development / hosting of websiteDevelopment / hosting of website

• Develop initial 15 courses over 2 yearsDevelop initial 15 courses over 2 years• http://www.nescacademy.orghttp://www.nescacademy.org

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Curriculum Development for Centers for Medicaid & Medicare (CMS)

Current CMS Contracts:Current CMS Contracts:• Outcome & Assessment Information Set (OASIS) Web-Based Training (WBT)Outcome & Assessment Information Set (OASIS) Web-Based Training (WBT) • Minimum Data Set (MDS) WBTMinimum Data Set (MDS) WBT• Advanced Life Safety Code WBTAdvanced Life Safety Code WBT• Basic Health Facility Surveyor WBTBasic Health Facility Surveyor WBT• Instructor Support and Courseware Maintenance for Basic Long Term Care CourseInstructor Support and Courseware Maintenance for Basic Long Term Care Course• Training Analysis and Needs Assessment for the Quality Indicators Survey (QIS)Training Analysis and Needs Assessment for the Quality Indicators Survey (QIS)• Editorial SupportEditorial Support• CMS Training Portal link at CMS Training Portal link at www.rsi.ciber.comwww.rsi.ciber.com

OASIS Delivery includes:OASIS Delivery includes:• CD-ROM – 30 hours of CBT instruction CD-ROM – 30 hours of CBT instruction

using Authorwareusing Authorware• Web-based – over 2000 screens using Web-based – over 2000 screens using

Macromedia DreamweaverMacromedia Dreamweaver• Video – 3 one hour custom & fully Video – 3 one hour custom & fully

integrated videosintegrated videos• Hundreds of Hours of Stand-up InstructionHundreds of Hours of Stand-up Instruction

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Curriculum Development for FEMA National Emergency Training Center, National Fire

Academy, and Emergency Management Institute

Homeland Security Related Courseware Homeland Security Related Courseware DevelopmentDevelopment

• First Responder Job AidsFirst Responder Job Aids• Fire and Emergency SafetyFire and Emergency Safety• Stress ManagementStress Management• Initial Responders in Terrorist IncidentsInitial Responders in Terrorist Incidents• Counter-Terrorism SecurityCounter-Terrorism Security• Water TestingWater Testing• Chemistry of Hazardous MaterialsChemistry of Hazardous Materials• Urban Search and RescueUrban Search and Rescue• Radiological Emergency PreparednessRadiological Emergency Preparedness

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Army Training Support Center (ATSC)

Army Training Support CenterArmy Training Support Center

• Reimer Digital LibraryReimer Digital Library– Design, develop, operate & maintain web siteDesign, develop, operate & maintain web site

– 5M hits per week & over 100K registered users5M hits per week & over 100K registered users

– Worldwide distribution of training & doctrine Worldwide distribution of training & doctrine materialsmaterials

• Design team member for Army training Design team member for Army training infrastructure architectureinfrastructure architecture

• Operate & maintain Army Training Operate & maintain Army Training Technology FacilityTechnology Facility

• Software life cycle support for training Software life cycle support for training infrastructureinfrastructure

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General Dennis J. REIMER Doctrine and TrainingDIGITAL LIBRARY (RDL)

14,000 TITLES

http://www.train.army.mil

ONLINE JAN ’96DEDICATED MAY ‘99

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• AARTS is used by soldiers to record completion of military training and education courses that are eligible for college credits.

• Transcripts can be provided upon request for submission to U.S. colleges and universities.

• CIBER Federal provides Design, Development, and Maintenance support for the AARTS software and database.

This site is for all active Army, National Guard, and Army Reserve members, and all veterans of Army service.  From this web site you may request, view and print an un-official AARTS transcript.  You may also view portions of the AARTS data record which is used to create your AARTS transcript.

  Request a Personal Transcript    List the AARTS Transcripts I have Requested    AARTS Record Viewer    Explanation of Transcript Sources    Personal Transcript Cover Letter

   Comments and Suggestions

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Army Distributed Learning System

Army Distributed Learning SystemArmy Distributed Learning System– Block II Block II

• Staff of 110 personnel Staff of 110 personnel • Operate & maintain 84 Digital Training Facilities Operate & maintain 84 Digital Training Facilities

throughout CONUSthroughout CONUS• Systems & database administration for fielded Systems & database administration for fielded

systemssystems• Helpdesk support for LMSHelpdesk support for LMS

– Block IIIBlock III• Design team member for learning management Design team member for learning management

subsystemsubsystem• Designed and implemented Active Directory Designed and implemented Active Directory

Enterprise Application Forest – over 30,000 Enterprise Application Forest – over 30,000 registered users – a global forest that’s not registered users – a global forest that’s not geographically limitedgeographically limited

• Expanding EA Forest to other global Army Expanding EA Forest to other global Army enterprises such as IGenterprises such as IG

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Carlisle Barracks – Army War College Carlisle Barracks – Army War College Knowledge Management SystemKnowledge Management System

AD NAE

Domain

SharePoint Portal Server

Carlisle Barracks User

Document LibrariesMy Sites - Personal spaceNew G: - Directorate Shared Document LibraryNew P: - Carlisle Public Document Library

Portal Pages – USAWC Intranet- Uses Sybase/SQL 20000 databases- Web Applications: Bio Book, student info-Directorate Team Sites

Windows SharePoint Services (WSS) Team Sites- Document Library- Threaded Discussions- Collaboration for 20 Seminars- Collaboration for 106 Electives

Remote User

Access from home/TDY

Advantages:• Remotely accessible through web browser

Advantages:• Content management.

Advantages:• Easy to use

(Extranet)

• Graduated Students• Officer never attended USAWC

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ELS is a tool developed by CIBER in response to the need to locate experts and knowledge sources throughout the College:

Carlisle Barracks – Army War College Carlisle Barracks – Army War College Expertise Location System (ELS)Expertise Location System (ELS)

“Prior to development of this tool, knowledge workers were required to use two groups of tools, the Bio Book and the SRP Database to achieve the same results. This was time consuming and required the use of separate browser windows and multiple screens and pull down menus. The ELS has taken the most frequently used and best features of these tools and developed a system which enables broader access to the knowledge resources of the College.”

“We actually started by looking to get Google here to do this but when we ran into cost and security issues fell back and built it ourselves, at no additional cost to the college. We probably saved at least $75,000 by doing this in-house.” (CIBER RSI is the “in-house DOIM staff)

Lt. Col. John Koivisto, Chief Knowledge Officer, US Army War College