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Festo
Customer
Impulse
Impulse is the spark, the starting point, in all areas for
Festo’s continuous development. Self-organisation,
self-motivation and self-renewal form the basis for this
process. Innovation is the present. Visions drive the
future.
Vision
Our vision in GB is to be customer-centric – working
closely with our customers to ensure the success of
their business through the innovative application of
technology, service and personal development.
Festo
Customer
Festo GB – facts
• Founded 1968
• Two main sites in Northampton & Fleet
(65 Premier Stockist locations and
National Distributor Wyko with 110 branches)
• Around 23,000 catalogue products
• Annual training budget 1.5 % of sales
• Investors in People (accreditation in 2006)
• ISO 9001
Festo Northampton
GB service and support centre
Outstanding application
support and advice
People: our No.1 success factor
facts people involvement
Building successful relationships with our clients
In today’s commercial environment, just meeting a
client’s current needs is no longer good enough!
Our aim is to help our clients continue to be successful
by staying ahead of their competitors. We believe the
best way to anticipate their needs is to develop closer
long-term working relationships, enabling interaction at
all levels throughout our companies and providing a
greater depth of commercial understanding and
awareness. In this way we can develop the technology
and services required for tomorrow, helping our clients
maintain their competitive edge in the future.
Customer centricity means knowing
and understanding our customers
Interacting with clients
at all levels
Listening and learning together
facts people involvement
With UKSkills’ successful bid to host the WorldSkills
competition, UK manufacturing has a great opportunity
to focus on raising vocational skills awareness. London
2011 will highlight the challenges facing manufacturing
and provide a focal point for the development of
engineering talent required to keep UK manufacturing
competitive in world markets. As a key supporter of the
competition since its inception, we are committed to
ensuring that the UK produces the best possible results.
Supporting excellence in the UK manufacturing industry
Involvement between companies is critical. As a Learning
Organisation everyone in the company has personal
development plans and training goals. Throughout the
organisation staff have direct contact with customers to
ensure we understand their needs better.
In order to promote excellence in UK manufacturing we
work proactively with the leading business associations
and educational establishments, supporting and hosting
a wide range of training events and conferences.
Working with key business
associations, e.g PPMA
Better understanding
customers’ needs
Supporting WorldSkills London 2011
a unique opportunity
facts people involvement
ensure maximum reliability, life expectancy and avail-
ability of products and services while providing excellent
value for money.
With new and time-tested pneumatic, servo-pneumatic
and electrical drive technology, Festo aims to be the
No. 1 customer partner for components as well as
handling and positioning systems.
Our core competency: Innovation in automation
Our roots are based in the origins of pneumatics
automation. Our range rapidly evolved into electro-
pneumatics and today’s mechatronic world of hybrid
technologies with integrated micro-electronics. Our
100 innovations per year offer new opportunities for
diagnosis, remote maintenance and total productive
maintenance (TPM). The latest technologies and
designs, manufacturing and logistics techniques
Advanced cylinder designs
deliver improved value for money
Optimising materials and features
for improved price and performance
Price follows function
without compromise to quality
competencies electric drives process automation didactic
Electric drive automation
Our application engineers can draw on a unique range
of electrical, mechanical and pneumatic components
to deliver tailored pick & place or gantry solutions.
Using 3D CAD models, our solutions can be easily
understood and quickly integrated into customer
designs and equipment. With a highly flexible and
professional support team, coupled with our unique
approach to multi-axis combinations and easy
implementation, we can deliver highly cost-effective
and reliable solutions. With many new electrical drive
developments already in the pipeline, the breadth
of our customer solutions can only increase.
Electric drives
a complete solutions approach
Festo Plug and Work®
reducing total costs
Off the shelf convenience,
application flexibility
competencies electric drives process automation didactic
Process Automation
We are specialists in providing high-value solutions for
the control and automation of both continuous and
discontinuous processes. Whilst the specific features
may vary, control is a fundamental process requirement
for companies in such diverse industries as water
utilities and biotech/pharmaceuticals, as well as many
sectors in between.
Our innovative portfolio of control actuation products
and in-house systems build capability enable water
utilities and leading biotech/pharmaceutical companies
to update their existing systems. We not only deliver
components, panels and systems to a wide and growing
client base throughout the world, but also provide them
with increased flexibility, choice and reliability, while
helping reduce their operating costs.
Integrating process automation
and controls
Supporting specialists in the biotech
and pharmaceutical sector
Process validation, cleanliness,
diagnostics ...
competencies electric drives process automation didactic
level of understanding. The result is an unmatched level
of confidence for our customers. The aim of Festo
Didactic is to ensure that projects ‘enable’ the client.
The success of a project is defined not only by the
results delivered but also by the client’s ability to repeat
or multiply the success without the need for continuing
consultancy support.
Didactic training and consulting – the science
of people development
Festo is an engineering and manufacturing company
as well as a training and consulting organisation.
This combination not only enables us to understand
more clearly the challenges and opportunities within
manufacturing, but to apply our training and consulting
principles both internally and externally with a deeper
Unique combination of Organisation,
People and Technology
I – Identify
D – Develop
E – Engage
A – Apply
Festo Didactic, annually training more
than 42,000 delegates worldwide
competencies electric drives process automation didactic
Supporting our customers’ entire value chain
We can identify and address client needs more
comprehensively with complete Customer Solution
packages provided by our application support and
project engineering teams. We believe that working
closely with customers throughout the entire
manufacturing chain – from Engineering, and Procure-
ment to Assembly and Operation – can produce better
“Total Cost of Ownership” results than simply looking at
component cost. Our Customer Solutions service team
of application and project engineers provide a skilled,
flexible and cost-effective “external” resource.
The Customer Solutions team provide
a flexible multi-skilled resource
Project life-cycle support
Complete project management
support packages
building unique solutions
We have developed and delivered many customised,
bespoke systems that precisely meet the technical and
commercial needs of the particular customer.
By building in only those features which are required,
we ensure that costs are kept to a minimum.
Building unique solutions for specific needs
Our pre-pack solutions have minimised supply chain
costs by delivering high volumes of basic products, cost-
effectively. By pre-assembling our products we reduce
original equipment manufacturers build times and
component count.
Components, assemblies and
systems for replicating OEMs
Optimising logistic processes
Specialist project team
for customised solutions
building unique solutions
Direct support
Each year we make substantial investments in inform-
ation technology to ensure efficient and immediate
processing of customer requests. However, technology
can only go so far. In order to provide the full package of
services which we believe the market needs, we ensure
that each employee has a continuous development
programme which focuses on the technical and com-
mercial needs of our customers and the marketplace.
With this highly skilled team working with the latest
global IT platform technology we are able to provide a
fast, accurate, knowledgeable and personal response
however and whenever we are contacted.
Driving customer service levels
with people and technology
Next day delivery on £33m of stock Setting standards of performance
face to face or via the online shop
direct support integrated support
Integrated support
Every company would like a supply and support network
tailored to its own unique requirements. But how often
can you attain this in reality. Recognising this fact, we
continue to expand our own infrastructure in order to
service this need. Whether you need a global support
partner (there will be a Festo company using the same
systems, technology and even the same part numbers in
all corners of the world), require local 24/7 back-up
(through our local premier Stockist network in over
170 locations throughout the country) or deal directly
with Festo, we are always there for our customers.
Global production and
distribution centres
Festo Technology Centre provides the hub
for worldwide customer support
Local response and back-up
direct support integrated support
RSC Europa
RSC ASEAN
RSC NAFTA
RSC SAM
Regional Service CentreGlobal Production Centre Sales and service centres in 176 countries
GPC Biel
GPC Sao Paulo
GPC Bangalore
GPC Shanghai
GPC Aarau
GPC Rohrbach
GPC Sofia
GPC Simferopol
GPC Budapest
GPC Berkheim
GPC Ceska LipaRSC Europe
Festo AG facts
• Sales (2005) 1.4 billion euros
• 11,500 employees in 176 countries
• Around 23,000 catalogue products
• 2,800 patents worldwide
• R&D budget 7 % of sales
• Training budget 1.5 % of sales
• Quality and environmental certificates:
ISO 9001, VDA 6.1/6.4, ISO 14001
Think global – act local
For our 300,000 customers around the world, we are
always close at hand. Festo’s 11,500 employees ensure
progress in the production of capital and consumer
goods – day in, day out.
Festo pneumatic and electrical automation technology
stands for innovation in industrial and process
automation.
Festo Didactic provides qualified staff by supplying
sustainable training in automation and communications
skills.
Head office and administration
Festo Ltd
Technology House
1 Fleetwood Park
Barley Way
Fleet
Hampshire
GU51 2XP
T:
General 01252 775000
www.festo.com/gb
Online shop
www.festo.com/gb/onlineshop
Your local premier stockist
www.festo.com/gb/premiersearch
National distributor
www.wyko.co.uk
Customer service centre
Festo Ltd
Applied Automation Centre
Caswell Road
Brackmills
Northampton NN4 7PY
T:
General 01604 667000
Contact centre 0800 626422
Technical hotline 01604 667090
E:
Information [email protected]
Sales [email protected]
Technical hotline [email protected]
Biotech and process
automation
Didactic, training
and consulting
WorldSkills competition
Setting the standards
in pneumatics
Electric drive technology
Customer solutions
Premier Resale Network
Networks and controls
contact
