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TLI31616 - Certificate III in Warehousing Operations This qualification will give you the skills you need to start a career in warehousing, transport and logistics, as a warehouse operator, freight handler, store person or forklift operator. You will gain the skills in areas of safety management, workplace health and safety, general warehousing principles and processes, customer service, receiving and dispatching good's, data entry and managing basic financial transactions and documents. Key information covered in this course: - Work health & safety - Customer service skills - First Aid - Forklift (this unit is offered in addition to the qualification requirements to clients upon successful course completion at no additional cost) Entry Requirements: Nil Delivery Mode: Face to Face & Practical workshop components Assessment Methods: Assessments include written and observations of practical skills. Alternative methods of training and assessment are based on reasonable adjustment. Other Information: Candidates will complete a language, literacy and numeracy support assessment in their enrolment & must agree to terms and conditions and have read the Student Handbook. (Release 1) Typical job roles include: - Warehouse operator - Freight handler - Cold store operator TLIF0001 TLIF1001 TLIL1001 BSBCUS301 BSBWOR301 TLIA3016 TLIA3018 TLIA3019 TLIA3023 TLIA3038 TLIA3039 TLIE3004 TLIE3012 TLIF3003 TLIG3002 TLIJ3002 TLIO3016 TLIU3011 HLTAID003 TLILIC2001 Apply chain of responsibility legislation, regulations and workplace procedures Follow work health and safety procedures Complete workplace orientation/induction procedures Deliver and monitor a service to customers Organise personal work priorities and development Use inventory systems to organise stock control Organise despatch operations Organise recieval operations Coordinate stocktakes Control and order stock Receive and store stock Prepare workplace documents Consolidate manifest documentation Implement and monitor work health and safety procedures Lead a work team or group Apply quality systems Apply and monitor workplace security procedures Implement and monitor environmentally sustainable work practices Provide First Aid Licence to operate a Forklift Truck (this unit is offered in addition to the qualification requirements to clients upon successful course completion at no additional cost) UNIT CODE UNIT TITLE - - - - - - - - - - - - - - - - - - - - RTOID52592

- Customer service skills in Warehousing Operations · TLI31616 - Certificate III in Warehousing Operations This qualification will give you the skills you need to start a career

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Page 1: - Customer service skills in Warehousing Operations · TLI31616 - Certificate III in Warehousing Operations This qualification will give you the skills you need to start a career

TLI31616 - Certificate IIIin Warehousing Operations

This qualification will give you the skills you need to start a career in warehousing, transport and logistics, as a warehouse operator, freight handler, store person or forklift operator. You will gain the skills in areas of safety management, workplace

health and safety, general warehousing principles and processes, customer service, receiving and dispatching good's, data entry

and managing basic financial transactions and documents.

Key information covered in this course:

- Work health & safety

- Customer service skills

- First Aid

- Forklift (this unit is offered in addition to the qualification requirements to clients upon successful course completion at no additional cost)

Entry Requirements: Nil

Delivery Mode:Face to Face &

Practical workshopcomponents

Assessment Methods: Assessments include written and observations of practical skills. Alternative methods of training and assessment are based on reasonable adjustment.

Other Information: Candidates will complete a language, literacy and numeracy support assessment in their enrolment & must agree to terms and conditions and have read the Student Handbook.

(Release 1)

Typical job roles include:

- Warehouse operator

- Freight handler

- Cold store operator

TLIF0001 TLIF1001 TLIL1001

BSBCUS301 BSBWOR301

TLIA3016 TLIA3018 TLIA3019 TLIA3023 TLIA3038 TLIA3039 TLIE3004 TLIE3012 TLIF3003 TLIG3002 TLIJ3002

TLIO3016 TLIU3011

HLTAID003 TLILIC2001

Apply chain of responsibility legislation, regulations and workplace procedures Follow work health and safety procedures Complete workplace orientation/induction procedures Deliver and monitor a service to customers Organise personal work priorities and development Use inventory systems to organise stock control Organise despatch operations Organise recieval operations Coordinate stocktakes Control and order stock Receive and store stock Prepare workplace documents Consolidate manifest documentation Implement and monitor work health and safety procedures Lead a work team or group Apply quality systems Apply and monitor workplace security procedures Implement and monitor environmentally sustainable work practices Provide First Aid Licence to operate a Forklift Truck (this unit is offered in addition to the qualification requirements to clients upon successful course completion at no additional cost)

UNIT CODE UNIT TITLE- - - - - - - - - - - - - - - - - - - -

RTOID52592