D_151120_4USource_Product_v062 Kopie

NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL

Customize, Digitalize, Industrialize your IT & BPO Services to prepare yourbusinessfortheacceleraAng”OnDemandEconomy”.

The4USourceSaaSPlaGormisthefirstproductthatenablesanyenterprisetoconfigure, engineer and digitalize highly standardized IT Services, whethertheyaresourcedfrominternalIT-operaAonsorfromanycloudorfullserviceprovider.

4USource’s delivery of real Ame Benchmark and MarketInformaAon for IT Services results in greater transparencyof servicecost,qualityandscope.Thisallowsbenchmark-ingofservicesacrossanyindustryinourclientbase.

To support Service Benchmarking, 4USource’s Databaseholdsmorethan10’000ServiceBuildingBlocksandworthmorethan$3.2BofnormalizedServiceContracts..

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4USource’sPlaGormholdsmorethan

10’000ServiceBuilding

Blocks

$3.2billioninnormal-izedmappedService

Contracts

ValueProposi-on

4USource’sSaaSPla4ormenablestheenterprisetocustomize,digitalizeandindustrializeser-

vicesinordertoenableandacceleratethe

“makeorbuyprocess“ofServices

OnlineBenchmarkofcur-rentServices

Decreasesourcingcyclesbyupto90%

ReduceServicepricingby40%to70%(cloudservices)

DefineandbuildenterpriseService&SourcingModel

ServiceBudgeAng&Planning

CreaAon&deploymentofnewServices

Plug&PlayServiceProviders

SinglePointofBilling(SPOB)

ITDemand&SupplyServices

HighlyautomatedServicechain

FIRSTSTEPCUSTOMIZESERVICES

ServiceConfigura-on

SECONDSTEPDIGITALIZESERVICES

Engineering,Building

THIRDSTEPINDUSTRIALIZE

SERVICESPlanningandSourcing

SERVICEANALYTICSACCELERATETHEBUSINESS

ServiceDashboard


1.Customiza-onofServices

Whether youare a ServiceProvideror an internal ITorganizaAon,Product andServiceConfiguraAonarecrucialtothedeliveryofanyCustomer-CentricServicetotheenterprise.Pre-ConfiguraAonofProductsiswellknownfromthecarmanu-facturingindustrywhereitisverycommontoconfigureone’sownnewcarwith‘opAonal extras’ and ge^ng its price before any buying decision is made andmanufacturingbegins.

This“ondemand“thinkinghastransferredtootherareasliketheapparelindus-try. Nike Sport allows its customers to design and customize their own shoes,sportclothingandaccessoriesbeforepurchaseandmanufacture.

2.Digitaliza-onofServices

ThedriverfortheDigitalizaAonofServicesistheneedtoincreasetheagilityandefficiencyofServiceManagementprocesses(Fulfillment,Assuranceetc)inordertoreducecostsandincreasemargins.

DigitalizaAonofServicesinvolvesthepre-designingofservicesandcomponents.ThisenablestheirbundlingintoServiceSpecificaAonsthatincludeserviceclassifi-caAonandengineeringinstrucAons.Forexample,anewcarismanufacturedfromassembly planswith a Bill ofMaterials that documents the specific customiza-Aonschosenbythecustomer,whichthenseamlesslyfeedstheAssemblyLineforfulfillment.

4USource’sPlaGormhasaServiceClassificaAonModelthat includes10,000ser-vicecomponents.EnterprisesuseittoenableandbuildadigitalmodelofalltheirIT andBPO services. Like in carmanufacturing, the ServiceModel is themajorprerequisiteforautomaAngservicefulfillmentandserviceassurance.

Oncemodelled, anyDigitalized Service canbe compared1:1 toMarket ServicePricing for benchmarking.When used by service providers, the 4USource Plat-formallowstobenchmarktheirowndigitalizedserviceofferingandtoacceleratebothfulfillmentandgotomarketprocessesacrosstheirserviceofferings.

3.Industrializa-onofServices

IndustrializaAonofServicesistheendgoalofServiceDigitalizaAon.Industrializa-Aonmeans using highly automatedprocesses to plan, source andmanage ser-vicesincomplexmulA-supplier,hybridIT/BPOservicefactories,whetherclassicorcloud-basedservices.Havingadatabaseofnormalized,classified,configuredandengineeredServicesisparamounttoachievethisgoal.The4USource“ServiceModel“reflectstheneedfor:

FasterServicedelivery

Compe33veServicePricing

FlexibleServiceScopeandServiceOp3ons

TransparentServiceQuality,EvolvingServiceVolumes

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Industrializa,onofServices

whoarethe

Stakeholders

intheOrganiza-on

CIO-Organiza-on:

✓ ITControlling

✓ ITServiceGovernance

✓ ITServiceManagement

✓ ITProcurement

✓ ITvendor&Contract

Mgmt

✓ ITDelivery

✓ ITInfrastructureMgmt

✓ ITApplicaAonsMgmt

✓ ITSecurity

✓ ITTransiAonMgmt

✓ ITProjectMgmt

BusinessOrganiza-on:

✓ CFO

✓ COO

✓ ChiefProcurement

✓ ServiceOwner

✓ ServiceUser


Service-&SourcingLifeCycleManagement

TheService&SourcingLifeCycleisessenAaltothemostefficientmanagementofServicesandtheincreasedagilityoftheenterprise.

Tosustainhighlevelsofbusinessperformance,organizaAonsneedtooffercom-peAAveproductsandservicesthatcustomerswillvalue,buyanduse.Tothisend,productsandservicesneedtosupportorganizaAonstoquicklyadapttochangesin today’s economic climate and market place, as well as to enable businesstransformaAonandgrowth.

AnyServicethatdoesn’tmeetbusinessrequirementsshouldbeadapted,re-de-signed,re-sourcedorphased-out.

Service&SourcingLifeCycleManagement

Operate Service as-is withminor changes from business, keep the businessrunning(control,manage,andbillservices)

Discovernewservices&providersorchangeexistentservices&providers

Define,re-design,orspecifyneworexis3ngservices

ServiceOpera3on

Con3nualServiceImprovement

Each stage of the Service Lifecycle relies on service principles, processes, rolesand performancemeasures. Conversely, each stage is dependent on the otherlifecycle stages for inputs and feedback. A constant set of checks andbalancesthroughout the Service & Sourcing Lifecycle ensures that as business demandchanges,ServiceswillbeinaposiAontoadaptandrespondeffecAvelytothem.

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Valueforourcustomers

✓ AutomaAcallygen-eratedresourceplaningInformaAon

✓ IdenAfyA,B,Cclientsandtheirservicedemand

✓ BeawareofcriAcalresources

✓ ReporAngisman-agedbythe4U-SourcePlaGormwithdynamicRe-porAng


“ManageITasaBusiness“

Transformingan“ITDelivery”to“ManagingITasaBusiness”involveseventuallychanging thematurity levelofan internal ITorganizaAon.Thismeans focussingonthreebasicpillars:

1)Mostimportantly,becomeamore“CustomerCentricOrganiza3on“.

2)“Fulfillment“ -buildingtheServiceDataModeland itscontent,whichmeansdesigninganddefiningthe“servicemodel“.ThismodelwillbethemastersourceforanynextsteptomanagetheenAre“Service&SourcingLifeCycle“

3)“Automa3on“-DigitalizetheservicesandcreateinformaAon-drivenworkflowstoachievehigherlevelsofautomaAonandtherebyincreasethelevelofindustri-alizaAonfortheenterprise.

Wemeasurethelevelofmaturityincreaseusingthethreepillars.

ManageITasBusiness:

Becomea customer-focused service organiza3on in the „ondemandecono-my“

Starttobuild“theservicemodel“forthecompany,introduceBusinessServiceConfigura3on

AutomateServiceDemand&ServiceSupplyProcess,DigitalizeyourServices

Industrializethe“Demand&ServiceSupplyProcess“

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✓ The4USourcePlat-formdeliverstheframeworktoin-creasethe„Maturi-tyLevel“

✓ IdenAfyA,B,Cclientsandtheirservicedemand


✓ ReporAngisman-agedbythe4U-SourcePlaGormwithdynamicRe-porAng



Createthe“ServiceModel“foryourenterprise

Changing the IT organizaAon from an “IT Delivery“ towards a “Customer- andBusinessfocusedServiceOrganiza3on“involvesaServiceModelthatcapturesthevalueandbusinessaspectofthoseservices.Allservicesprovidedaretobecross-charged to the Business Units (BU) or Lines of Business (LOB), which requiresthemtobetrackedandreportedinatransparentway(volumes,costsetc).

EnterpriseBusinessUnitsneedtobeabletochangetheservicestheyconsumeinscope,qualityandvolumeduringthe12monthbudgetcycle.Thismakesitevenmoredifficulttotrackbothwhathasbeenagreedatthebeginningofthefinan-cialyearandwhathasbeenprovidedandbilledthroughouttheendoftheyear.

These changes make a significant impact on the invoicing and cross-chargingprocessbetweentheITDepartmentandtheBusinessUnitsorLineofBusiness.

The“ServiceModel“playsafundamentalroleinmakingthecomplexserviceful-fillmentprocessmanageable.

Buildthe“ServiceModel“andmapto:

TechnicalServices

BusinessServices

Contractsofinternal-orexternalServiceProviders

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„SERVICEMODEL“„EXCEL“

✓ ChangingthelevelofautomaAonbybuildingthe„Ser-viceModel“

✓ Preparetheorgani-zaAontoimple-mentthe“Service-&SourcingLifeCy-cleMgmt.

✓ Preparetheorgani-zaAontomanageindustrializedSer-vices

✓ MovefromEXCElbasedManagementtoServiceAnalyAcs


ManageITDemand

The 4USource PlaGorm shows all the Services provided to each Business Unit(BU)or LineofBusiness (LOB) in real-Ame.This informaAon isused tomanagethedemandfortheenAreenterpriseandshowstheconsumpAonofeachserviceforeachBusinessUnitorLineofBusiness.TheTotalContractedVolume(TCV()ofallservicesshowstherankingofthemostdemandingBusinessUnits.

ThedemandforServicesanditsevoluAonisneededforbudgeAngpurposesandcanhavesignificant impacton theplaningof IT resourcesandcapabiliAes.ThisresourceplanninginformaAoninfluencesandsupportsthemake-or-buydecisionofanyservice.

ServiceDemandManagement

ResourcePlaningforheadcount

ResourcePlaningforassets

ResourcePlaningforProcurement

BudgetInforma3on,BudgetForecastInput

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✓ AutomaAcallygener-atedresourceplan-ingInformaAon

✓ IdenAfyA,B,Cclientsandtheirser-vicedemand


✓ ReporAngisman-agedbythe4U-SourcePlaGormwithdynamicReporAng



Makeusofthe“ServiceCatalogue“

Customer-andBusiness-FocusedServiceorganizaAonsneedtooffercompeAAveproductsandservicesthatcustomerswillvalue,buyanduse.AdapAngquicklytochanges in theeconomyand in themarketplace isof real importance.All ser-vicesofferedshouldenablebusinessadaptaAon,transformaAonandgrowth.

Services that don’tmeet business requirements should be evolved accordingly,replaced,phasedoutorswappedout.ThismayinvolveusinganalternaAveinter-nalorexternalservicefactoryorperhapschangingtheserviceprovider.

ServiceCatalogue

EngineeringCataloguewith4’092Services

KPI“KeyPerformanceIndicators“Cataloguewith4’092predefinedKPI’s

ServiceCataloguewith101’144predefinedServiceBuildingBlocks

ServiceComponentCataloguewith44’634predefinedcomponents

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✓ BetspracAceSer-viceCatalogues

✓ PricingandScopeInformaAon

✓ NormalizedServicestobuildanyServiceModel

✓ ReusableCata-logues

✓ CustomizableCata-logues

✓ NoInvestmentinexpensiveConsult-ingServiceCata-logueProjects

✓ Readytouseformdayoneofsubscrip-Aon


CreateyourCustomizedServicePor4olio

The4USourcePlaGormallowseachClient tomaintain its own ServicePorGoliowhichtheServiceConfigurator.Anexampleofsuchaspecificserviceconfigura-Aonisshowninthescreenshotabove.

4USource’s PlaGorm supports each Client’s unique Service PorGolio assembledfrom IT Service Building Blocks. Clients create their unique Service PorGolio byaddinganributestoreferenceserviceschosenfromthe“ReferenceCatalogue“.

ThismeanstheClienthastheopAontoadoptpre-definedServicesfromthe4U-Source Reference Database and specify each of them according to the specificdemandsthatarebeingfaced.ThenumberofServicestheclientorganizaAonisgoingtoofferitsLinesofbusiness(LOB)orBusinessUnits(BU)canvarydepend-ingonbusinessrequirements.ThenumberofServicesmaintainedasadigitalizedServicePorGoliodependson thedegreeofDigiAalzaAonor “Maturity Level“oftheclientorganizaAon.

ServicePor4olioandClassifica-on

ServicePor\olioforBusinessServices

ServicePor\olioforTechnicalServices

ServicePor\olioforApplica3onServices

ServicePor\olioforInfrastructureServices

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✓ IncreaseCustomerFocusandMaturityLevel

✓ MakeuseofexisAngServiceModelsandcontent,avoidtoreinventthewheel

✓ CustomizableSer-vicePorGoliofromReferenceCatalogue

✓ ReducAoninprojectelapseAmeforim-plementaAonofneworchangedservices



CreateanddefineyourServices

Ooen,theSoluAonDesignprocessstartswitharequestfromtheLineofBusiness(LOB)oraBusinessUnit (BU) foraneworchangedServices.At thisstage it isimportant to knowhowmuch thenewor changed service is going to cost andwhat theelapsedAmeof theprojectwouldbe.Accordingly, thebudgetwillbeadjustedandapurchaseorderwilleventuallybeissued.

TheServiceSoluAonDesignprocessprovidesthebasicindicaAonsforanyneworchangedServiceataveryearlystageintheprojectandbeforeanycostoccurs.

Important informaAon to support the decisionmaking process of themanage-mentare“whatif“informaAonaboutthescopeandthecostimpactofachangedsoluAonlike:

whatiftheplaGormarchitectureischanged?

whatiforaservicelevelischanged?

whatifthescopeofservicescopeischangedandmore?

AttheendofthesoluAondesignprocess,theappropriatedecisioncanbeevalu-atedbasedonthemosteconomicsoluAonandthepreferredscenario.

Solu-onDesignandServiceConfigura-on

BuildandCompareSolu3ons

Create„Ifthenelse“scenarios

CompareScopeandmarkettargetpricingforthescenarios

DefineServices

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✓ BudgetandPro-curementforecasAng

✓ UpfrontcostdriverAnalysisofanynewservice

✓ ScenarioManage-menttoevaluatebestSoluAonwithoutini-AaAnganyRFPProcess

✓ CostImpactStudy

✓ DescribeServiceModelinaearlystageoftheproject

✓ UseServiceModelforplanningphase

✓ ManagementSup-portforfactbaseddecisionmaking

✓ Evaluatebestsolu-Aon



PrepareBudgetandBudgetForecast

BudgetforecastandbudgetinformaAonsaregeneratedfromthe“ServiceModel“andallowthemostadvancedtrackingofanycostelementovertheServiceLifeCycle.Thebudgetviewshown in the4USourcePlaGormcanvary ingranularitydependingonthedegreeof“drilldown”performed.The“ServiceModel“bindsallcostelementsandanributestoyourservices,whichcompletesthecustomiza-Aonprocessforyourservices.

CostReportsofthe4USourcePlaGormaredynamicallygeneratedandshowop-Amized views the CFO, CIO, Business Unitmanagers and other stakeholders inyour organizaAon. ReporAng differenAates basic cost types, e.g. OPEX, CAPEX,Hardware and Sooware expenses, as well as manpower costs for internal andexternalresourcesallocatedtoaspecificservice.

Budge-ngandForecas-ngInforma-on

CostDriverAnalysis

Costtype,CostCenteralloca3on

BusinessCaseInforma3on,PayBackPeriod,NetPresentValueofaService

ShowsPARB“ProjectApprovalReviewBoard“Informa3ontotrackingcost

ShowsContractoverviewinforma3onreleasesandLifeCycle

ShowsPricingandresourceinforma3onreleasesandLifeCycle

ServicePlaninginforma3ononmonthlybase

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Client

✓ AllServiceBuildingBlockshavepriceinformaAonat-tached

✓ Budgetisgenerat-edoutoftheser-vicedemandin-formaAon

✓ CalculaAonofdif-ferentbestcase-,worstcasebudgetscenario

✓ Adoptchangesandreflectimpactonbudget

✓ InstantBestPrac-AceInformaAon

✓ TargetScopingandTargetPricing

✓ Servicedemandforecast

✓ Budgettrackingtobaseline



PerformyourownBenchmarking

The Benchmarking and best PracAce informaAon stored winthin the 4USourcePlaGormenablesthecost/valuecomparisonofITServices.

The4USourcePlaGormholds currentMarketPricingandBestPracAce informa-Aon on any type of IT services. Beside gathering informaAon directly from theinternet, the database is periodically updated withmarket-specific informaAonfromlargesourcingservicecontractsworth$3.2billionofmappedservices.Ad-diAonal informaAon comes from benchmarks executed by Gartner Group andISG-one.DatasourcesarefromServiceProvidersareusedaswell.

4USourceandISG-onehaveastrategicpartnershiptousetheplaGormforclientbenchmarking.AllinformaAonisneutralizedandnormalizedtomakeitcompara-blewith4USource’sreferencedatabaseandkeepsourcedataprotectedandse-cret.

Thebenchmarkingapproach isbasedona service-by-service in-depth compari-son rather thanonpeer groups sinceonly a real “ServiceModel“ canbe com-paredatsufficientgranularity.

ServiceBenchmarking

WorldlargestDBforInforma3onTechnologyServices

Structuredandnormalizedservicestoallowservicebyservicecomparison

4USource has a strategic collabora3on with ISG-one, world wide leader inBenchmarking

ServicebyServicebenchmarkratherthenpeergroupbenchmarking

Holdingmorethen3.2billioninmappedserviceintheBenchmarkDatabase

Semi-automatedfeedingofdatabasethroughdatafeeders,API’se.g.

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✓ AccessofMarketPricingInformaAon

✓ StarAngwithSer-vicePricingInfor-maAonfortheso-luAondesignphase

✓ BuildingScenariostoidenAfythemaximizedpoten-Aal

✓ GetinstantaccesstoidenAfyCostSavingPotenAalprioranyRFIorRFPphasehasstarted

✓ InstantBestPrac-AceInformaAonaccessforTargetScopingandTargetPricing


GenerateStatementsofWork,SLAsandFactsheets

Every“ServiceModel“cangenerateSOWs,SLAsandOLAsautomaAcally.ServicedescripAonsincludeinformaAonaboutthequalityoftheservice,thescopeoftheserviceandunitpricing.

The“ServiceModel”providesthemostimportantinformaAontobuildfullydigi-talizedservices in the formofa“ServiceDetail“ report,whichshowstheenAreservicecomposiAon (the“BillOfMaterials”)andall ServiceBuildingBlocks inalogical structure. Drilling down from level 0 to 10will show themost detailedgranularity as well as the top down “Bill ofMaterials“. Besides generaAng pdfdocuments,the“ServiceModel“allowsforintegraAonintoServiceManagementPlaGorms,SAPorotherenterpriseapplicaAonsooware.

ServiceModelandothergeneratedDocuments

Service,KPIandPricinginforma3on,quan33esaregenerateddynamically

Monthly-,quarterly-andyearlyserviceplaninginforma3on

ForeachServiceaServiceFactSheetisgenerateddynamically

FroeachserviceaStatementofWorkisgenerated

ForeachServiceaStatementofWorkisgenerated

AMasterServiceAgreementisgenerated

ALegalFrameworkAgreementisgenerated

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✓ DynamicallyandautomaAcallygen-eratedservicesdocumentaAon

✓ Dynamicallygener-atedPricingover-view

✓ Dynamicallygener-atedBillingview

✓ Dynamicallygener-atedFactSheets

✓ Dynamicallygener-atedStatementofWork,SLA’s,OLA’s

✓ CustomizableSoW’s,SLA’s,OLA’s



CreateServiceOffers&RFPs

The “ServiceModel” allows to automaAcally customize proposals for complexservicesattheclickofabunon.Relevantcontentandclientdataaredynamicallymergedintoyourproposalfromthe4USourcePlaGorm.TheprocessisstartedbydefiningdifferentcostandscopescenariosorsoluAonsthathavebeencreatedwithinthe4USourcePlaGorm.

Accordingtothe“BusinessCase“principle,thebestandmosteconomicsoluAonisbound towinRFPProcess.Uniquely, the client alreadyknowswhat“MarketPricingandScoping“ canbeexpected frombest-in-classServiceProvidersevenbeforeanRFPhasbeensentout!

ThereforenoRFIprocessnoranyextensiveRFPpreparaAon is required tofindthebestsuitedServiceProvider.TheelapsedAmefortheRFPprocesscanbere-ducedfrom9-12monthsdownto3monthsbydrivingtheRFPprocessproacAve-lyinsuchaway.DuetothehighautomaAondegreeoftheRFPpreparaAon,few-erornoexternal resourcesare requiredand the resulAng leanprocess canbemanagedinternally.

ThemostcriAcalmilestoneintheRFPisthetrackingofchangesfromthestartoftheprocessunAlcontractnegoAaAon.

RFPProcessManagement

BusinessCasePrepara3ontofindthebestandmosteconomicsolu3on

SourcingSolu3onbasedonBenchmarkingandSavingPoten3alAnalysis

GeneratedInforma3onaboutTargetScopingTargetPricing

ComparisonofproviderRFP’siscontrolledbythe„ServiceModel“

ChangesinscopeduringtheRFPprocesscanbetrackedautoma3cally

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✓ automaAcallygen-eratedsetofdoc-uments

✓ trackingbaselinevs.changesduringnegoAaAon

✓ Instantaccesson„serviceModel“InformaAon

✓ TargetScopingandPricinginformaAon

✓ SimplifiedselecAonprocess

✓ Serviceitemlinecomparison

✓ ShorterelapsedAmefromstatusoffertocontract

✓ ScenarioManage-ment



Proac-veContractManagement

The difficulty tomanage a large service contract using documents and spread-sheetsbecomesdaunAngasaresultoftheeverincreasingcomplexityofITser-vicesandtheriseofsophisAcatedsourcingapproachestodifferentprovidersandlocaAons.

The 4USource PlaGorm not only holds all contract descripAons in PDF format(SLA,SOW,Pricing,GeneralTermsandCondiAonsetc)butalsobuildstheenAredigitalized“ServiceModel“including“BillsofMaterial“,ServiceComposiAonandService Structure, which consAtute the most criAcal informaAon for ContractManagement.ThecontractismanifestedinServices,ComponentsandVolumes,aswellasServiceBuildingBlocks.OncethisimportantinformaAonismapped,itbecomesaresolvinginstrumentfortheeffecAveandflexiblemanagementofanyinternalorexternalcontract.

The key differenAator of the 4USource PlaGorm is the underpinning “ServiceModel“,whichallowsa‘linebylinecomparison’ofserviceproviders’invoicesandthe service recipient’s view. Most Contract Management plaGorms are merely“ElectronicDocumentRepositories”withoutrelevantcontent logicnorresolving“ServiceModel“.

ProAc-veContractManagement

DigitalizedContractServiceModelforproac3veContractManagement

Seengabaselineatcontractstartandallowcontractreleasesforchanges

ManageContractLifeCyclecontent-trackingagainstnego3atedbaseline

Targetpricinginforma3onforop3onalservicesorscopeextensionsisprede-finedinthemodel

Workflowintegra3onintoERPSystemlikeSalesforceandSAP….

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✓ ProacAvecontractmanagement

✓ Instantinforma-AonaboutserviceconsumpAon

✓ Start-andendoflifecycleinforma-Aonforanycon-tract

✓ Increasedaware-nessofcriAcalcon-tracts

✓ ManageServicechanges

✓ Trackingbaselinevs.changesinser-vicequality,ser-vicequanAty,ser-vicescope,serviceunit/pricing


Proac-veBillingManagement

The 4USource PlaGorm enables Service Billing to perform the heavy lioing in-volvedformanagingcomplexcontractsandserviceagreements.Theunderlying“ServiceModel”allowstosetupbillingcorrectlyfromthestartwhilesupporAngfrequentmodificaAons tooriginalagreements ina simpleway. InaddiAon,cus-tomized invoice formats tailored to each client’s needs are easy to create. TheplaGormsupportsAghtandreal-AmeintegraAonwithotherERPSystemslikeSAP,Salesforceetc.

AllcostsassociatedwithaprojectorservicecontractareautomaAcallyidenAfiedwithrespecttothecontractastheyallrelatetothe“ServiceModel”.ThisenablestocomparebillinginformaAonfromtheprovideragainstthebaselineofthecon-tract.ThiscapabilityoftrackingandmanagingchangesovertheContractLifeCy-cleisthemostimportantbenefitofproacAveBillingManagement.

MappingBillingInforma-on:

MappedBillingInforma3onforproac3veBillingManagement

Seengbaselineforcontractstartandallowcontractreleasesforchanges

ManageBillingalongtheContractLifeCycle

TrackingBillinginforma3onagainstnego3atedcontract

ServiceCataloguePricinginforma3oncanbeusedtocheckMarketPricingfornewlychargedServices

Workflowintegra3onintoERPSystemlikeSalesforceandSAP…

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✓ ProacAveservicebillingmanage-ment

✓ Trackingbaselinevs.anychanges,

✓ Trackingcontractvs.billing

✓ Alertsfordevia-Aonsinbudgetvs.billing


Proac-veSupplyManagement

The4USourcePlaGormshowsallsuppliersundercontractwithafewclicks.Sucha supplier analysis allows to quanAfy and qualify the providers in terms of themostsignificantcontracts,thosedrivingmostofthecost.

Adrill-downofeachsupplierawillshowallitsunderpinningcontracts.Thesecanbefurtheranalyzedbydrillfurtherdowntoevery“ServiceBuildingBlock“.

PreparingtherightSourcingstrategyandmakingtherightdecisionsaboutsourc-ingrequiresa lot informaAon.Today,mostcompanieshavesome“ContractAd-ministraAon“inplacetoshowproviderinformaAonandgenericterms.

Thenext step is tounderstandand trackwhich services areprovidedbywhichcontract,throughwhichsupplier,basedonwhichbundledorunbundledservices,etc,sothatsourcingandre-sourcingdecisionscanbetaken.

The bundling of technology and services is an essenAal instrument in strategicsourcing for selecAng theappropriate serviceproviders.The4USourcePlaGormallowstogenerate“SpendAnalysis“reportsbasedondigitalizedservicecontractsandtheunderlying“ServiceModel“.

ExecuteSupplyManagement

DemandManagementbasedon“ServiceModel“

ServiceInventorymanagementbasedon“ServiceModel“

Proac3velymanagedcontractsbasedon“ServiceModel“

Service-&SourcingLifeCycleManagementbasedon“ServiceModel“

SpendAnalysis

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✓ ProacAvesupplymanagement

✓ Generatedde-mand-andspendanalysis

✓ Assuranceofsup-ply

✓ CostreducAon✓ Supplysupport✓ Environmental

change✓ CompeAAveedge✓ AlerAngcriAcal

supplier✓ ManageService

changes✓ Trackingbaseline

vs.changes


Pla4ormIntegra-on

DatatransferishandledbydedicatedunidirecAonalorbidirecAonalinterfaces,aswell asbyAPIs. The4USourcePlaGormcommunicateswith technical and com-mercialapplicaAonstoshareinformaAonandtransferdata.

AcommoninterfaceconsistsofimporAngandexporAngCMDBinformaAonwithaITSMsoluAon.AnotheranotherinferfacemaytargetcommercialapplicaAonstoshare Contract, Billing, Product & Service InformaAon. For example, key billingandcontrollingprocessesinmostFortune500companiesaremanagedthroughSAP.TheclientdecideswhichtypeofinformaAonhastobetransferredtotheERPsystemaswellasitslevelofgranularity.

YoucancreateAPIsinminutesandproxyexisAngservicesorsharenewAPIswithafewclicks,connecAngtoanybackendserviceordatasource.

ServiceLifeCycleManagement

Uni-orbidirec3onalInterfacesforSAP,CMDB

StandardAPI’s

exchangeofServiceinforma3onwithsuppliersforcloudintegra3on

ExportEXCELorPDFformatforstandardizeddocuments

ImportEXCELformatforstandardizeddocuments

PAGE !17

Valueforour

✓ BetspracAceSer-viceCatalogues

✓ PricingandScopeInformaAon

✓ NormalizedServicestobuildanyServiceModel

✓ ReusableCata-logues

✓ CustomizableCata-logues

✓ NoInvestmentinexpensiveConsult-ingServiceCata-logueProjects

✓ Readytouseformdayoneofsubscrip-Aon


ServiceAnaly-cs&Dashboard

TheBloombergServicePlaGormiswellknowninthefinancialindustry.Inasimi-larway,the4USourcePlaGormisacontentenricheddatabaseprovidingServiceandMarketData.TopreparetherightinformaAonintherightway,the4USourcePlaGormallowsyoutocreatedynamic,graphical reportsandshowthem in theDashboard.

The Dashboard is designed to show informaAon aggregated for each manage-mentlayerandfocusedonkeyfuncAon:CEO,CFO,COO,CIO,ChiefProcurementOfficer,ITOperaAon,BusinessUsers,ServiceManager,ContractManager,ServiceEngineersandsoon.

Theuseofeasilycustomizabledashboardsallowstomeettheneedsof thedif-ferentusersandusergroups inyourorganizaAon.Byquicklyextendingourcus-tomdashboardsusingshareablepanelsthatintegratemulAplechartsandviewsofyourreal-Amedata,youruserscanaccessthemfromtheirdesktopormobiledevice.Apersonalized“My-dashboard”foreachofyourusersallowforquickac-cesstospecificneedsinyourorganizaAon-managers,businessandsecurityana-lysts,auditors,developersandoperaAonsteams.Userscanre-useexisAngpanelsandeditdashboardsusingasimpledrag-and-dropinterfaceandcanuseintegrat-edcharAngcontrolstochangecharttypesorviewsdynamically.

ServiceAnaly-cs,Dashboard

ServiceAnaly3csissupportedbydynamicrepor3nganddynamicdashboardinforma3on

DynamicDashboardConfigura3on

SimplifyorextendcurrentDashboardsbyviewclicks

Definepersonalizeddashboards

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✓ IncreaseCustomerFocusandMaturityLevel

✓ MakeuseofexisAngServiceModelsandcontent,avoidtoreinventthewheel

✓ CustomizableSer-vicePorGoliofromReferenceCatalogue

✓ ReducAoninprojectelapseAmeforim-plementaAonofneworchangedservices