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xi
DAFTAR ISI
HALAMAN JUDUL ...................................................................................... i
SURAT PERNYATAAN BEBAS PLAGIARISME ................................... ii
HALAMAN PERSETUJUAN ...................................................................... iii
HALAMAN PENGESAHAN........................................................................ iv
ABSTRAK ...................................................................................................... v
KATA PENGANTAR.................................................................................... ix
DAFTAR ISI................................................................................................... xi
DAFTAR TABEL .......................................................................................... xiv
DAFTAR GAMBAR...................................................................................... xv
DAFTAR LAMPIRAN .................................................................................. xvi
BAB I PENDAHULUAN ......................................................................... 1
A. Latar Belakang.......................................................................... 1
B. Rumusan Masalah .................................................................... 7
C. Tujuan Penelitian...................................................................... 8
D. Manfaat Penelitian.................................................................... 9
BAB II TINJAUAN PUSTAKA ................................................................ 10
A. Tinjauan Teori .......................................................................... 10
1. Persepsi.............................................................................. 10
a. Pengertian Persepsi .................................................... 10
b. Faktor yang dapat mempengaruhi persepsi ................ 11
c. Dimensi Persepsi ....................................................... 14
d. Persepsi Pasien ........................................................... 14
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2. Mutu Pelayanan Asuhan Keperawatan.............................. 16
a. Definisi ....................................................................... 16
b. Dimensi Mutu............................................................. 19
c. Faktor yang mempengaruhi Mutu Asuhan
Keperawatan............................................................... 20
d. Indikator penilaian Mutu Asuhan Keperawatan......... 23
3. Asuhan Keperawatan......................................................... 26
a. Pengertian................................................................... 26
b. Tujuan proses keperawatan ........................................ 26
B. Kerangka teori .......................................................................... 28
BAB III METODE PENELITIAN ............................................................... 29
A. Kerangka Konsep ..................................................................... 29
B. Desain Penelitian ...................................................................... 29
C. Populasi dan Sampel Penelitian................................................ 29
1. Kriteria Inklusi .................................................................. 31
2. Kriteria Eksklusi................................................................ 31
3. Teknik Sampling................................................................ 31
D. Tempat dan Waktu Penelitian .................................................. 32
E. Definisi Operasional ................................................................. 32
F. Instrumen atau Alat Pengumpul Data....................................... 33
G. Metode Pengumpulan Data ...................................................... 36
H. Rencana Analisa Data............................................................... 37
I. Etika Penelitian......................................................................... 39
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BAB IV HASIL PENELITIAN..................................................................... 41
A. Gambaran Umum Penelitian .................................................... 41
B. Karakteristik Responden .......................................................... 42
C. Analisa Univariat...................................................................... 45
BAB V PEMBAHASAN ................................................................................ 48
A. Karakteristik Responden .......................................................... 48
B. Gambaran persepsi pasien tentang mutu pelayanan asuhan
keperawatan.............................................................................. 53
C. Keterbatasan Penelitian ............................................................ 70
D. Implikasi untuk Keperawatan................................................... 70
BAB VI SIMPULAN DAN SARAN ............................................................. 71
A. Simpulan................................................................................... 71
B. Saran ......................................................................................... 72
DAFTAR PUSTAKA..................................................................................... 73
LAMPIRAN
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DAFTAR TABEL
Tabel 3. 1. Definisi Operasional ................................................................... 32
Tabel 4. 1. Distribusi Frekuensi Responden berdasarkan Umur Pasien di
Instalasi Rawat Inap RSUD Sunan Kalijaga Demak (n=83) ...... 42
Tabel 4. 2. Distribusi Frekuensi Responden berdasarkan Jenis Kelamin
Pasien di Instalasi Rawat Inap RSUD Sunan Kalijaga Demak
(n=83).......................................................................................... 43
Tabel 4. 3. Distribusi Frekuensi Responden berdasarkan Pendidikan
Terakhir Pasien di Instalasi Rawat Inap RSUD Sunan Kalijaga
(n=83).......................................................................................... 43
Tabel 4. 4. Distribusi Frekuensi Responden berdasarkan Lama Dirawat
Pasien di Instalasi Rawat Inap RSUD Sunan Kalijaga (n=83) ... 44
Tabel 4. 5. Distribusi Frekuensi Responden berdasarkan Gambaran
persepsi pasien tentang mutu pelayanan asuhan Keperawatan
di Instalasi Rawat Inap RSUD Sunan Kalijaga demak (n=83)... 45
Tabel 4. 6. Distribusi Frekuensi Responden berdasarkan Persepsi Pasien
Wujud Nyata tentang Mutu Pelayanan Keperawatan di
Instalasi Rawat Inap RSUD Sunan Kalijaga Demak (n=83) ...... 45
Tabel 4. 7. Distribusi Frekuensi Responden berdasarkan Persepsi Pasien
Kehandalan (Reliability) tentang Mutu Pelayanan Keperawatan
di Instalasi Rawat Inap RSUD Sunan Kalijaga Demak (n=83) .. 46
Tabel 4. 8. Distribusi Frekuensi Responden berdasarkan Persepsi Pasien
Ketanggapan (Responsiveness) tentang Mutu Pelayanan
Keperawatan di Instalasi Rawat Inap RSUD Sunan Kalijaga
Demak (n=83) ............................................................................. 46
Tabel 4. 9. Distribusi Frekuensi Responden berdasarkan Persepsi Pasien
Jaminan (Assurance) tentang Mutu Pelayanan Keperawatan di
Instalasi Rawat Inap RSUD Sunan Kalijaga Demak (n=83) ...... 47
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DAFTAR GAMBAR
Gambar 2. 1. Kerangka Teori Penelitian.......................................................... 28
Gambar 3. 1. Skema Kerangka Konsep ........................................................... 29
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DAFTAR LAMPIRAN
Lampiran 1. Surat Permohonan Ijin Survey Pendahuluan
Lampiran 2. Surat Permohonan Ijin Uji Validitas
Lampiran 3. Surat Permohonan Ijin Penelitian
Lampiran 4. Surat Keterangan Lolos Uji Etik
Lampiran 5. Surat Permohonan Menjadi Responden
Lampiran 6. Surat Persetujuan Menjadi Responden (Informed Consent)
Lampiran 7. Hasil Uji Validitas dan Reabilitas
Lampiran 8. Karakteristik Responden
Lampiran 9. Tabulasi Data
Lampiran 10. Catatan Hasil Bimbingan Skripsi
Lampiran 11. Jadwal Penelitian
Lampiran 12. Daftar Riwayat Hidup
