of 16 /16
Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President, Risk Management Dallas Business Journal “Honoring the Champions of Health” April 7, 2011

Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

Embed Size (px)

Citation preview

Page 1: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

Dallas/Fort Worth International AirportLinda Valdez Thompson, Executive Vice President, Administration and DiversityNorma Carabajal Essary, Vice President, Risk Management

Dallas Business Journal“Honoring the Champions of Health”

April 7, 2011

Page 2: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

DBJ Honoring The Champions of Health - April 7, 2011

2

DFW Wellness Program – LiveWell Success Factors for a Winning Wellness Program

Capture Executive Support Create an Employee Champion Council Create a Comprehensive Wellness Model Choose Health Interventions that Target Your Audience Communicate and Promote a Health-awareness

environment Collect Data to Drive a Winning Wellness Initiative Celebrate successes, and evaluate program

Source: Adopted from WELCOA’s Seven Benchmarks of Success

Page 3: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

DBJ Honoring The Champions of Health - April 7, 2011

3

Executive Team Support

Strategic Objective: Ensure that the workforce is engaged, healthy, inclusive and

diverse Capture executive-level sponsorship to help you secure

resources, buy-in and support for the program LiveWell supports key results of DFW’s Strategic Plan

Employee Engagement and Cost Competitiveness Visible participation of the senior leadership team in the program

is essential for others to follow

PRIMARY BUSINESS GOAL:Grow the core business of domestic andinternational passenger and cargo airline service.

CUSTOMERSATISFACTI

ON

OPERATIONAL

EXCELLENCE

EMPLOYEEENGAGEMEN

T

COSTCOMPETITIV

E

Page 4: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

DBJ Honoring The Champions of Health - April 7, 2011

4

Create an Employee Champions Council Establish Program Vision & Mission Statements

Vision: Embrace a healthy lifestyle. Mission Statement:

To create a supportive work environment that educates and encourages, and empowers employees and their families to make lifestyle choices that optimize their health, well-being, safety, and contribution to the Airport and the community.

Page 5: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

DBJ Honoring The Champions of Health - April 7, 2011

5

Create an Employee Champions CouncilEmployee team to promote program involvement

LiveWell Council comprised of 15 cross-functional employees

Executive team approves all appointments on the council Most serve in a leadership or supervisory role, allowing them time

and flexibility to participate Primary role is to promote, help communicate wellness initiatives at

department level, lead in organizing employee programs

Page 6: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

DBJ Honoring The Champions of Health - April 7, 2011

6

Collect Data to Drive a Winning Wellness InitiativeConduct research and benchmark relevant companies

Prior to launch of LiveWell, DFW conducted online employee survey

Close to 800 employees responded and key findings included: 78% prefer an onsite facility that provides exercise

equipment, cardio group exercise and nutrition programs 90% indicated they would participate in programs and utilize

services offered of a wellness center 60% of employees exercise 3 or more days per week

Benchmarked organizations in North Texas City of Fort Worth (5,900 employees) City of Garland (2,100 employees)

Page 7: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

DBJ Honoring The Champions of Health - April 7, 2011

7

Create a Comprehensive Wellness ModelDFW LiveWell Model

Page 8: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

DBJ Honoring The Champions of Health - April 7, 2011

8

Create a Comprehensive Wellness ModelDFW Integrated Disability Continuum Model

Lost Time/ Productivity Management Programs

Sick Leave Presenteei

smAbsenteeis

m

Sick LeaveWC/STD/LTDFMLAPresenteeis

mAbsenteeism

Sick LeaveWC/STD/LTDFMLAPresenteeismAbsenteeism

Sick LeaveWC/STD/LTD FMLAPresenteeismAbsenteeism

Sick LeaveWC/STD/LTDFMLAPresenteeismAbsenteeism

Well No Disease

At RiskWeight

Blood Pressure

Stress Management

Acute IllnessFlu/ColdsStress

Strains/SprainsFractures

Chronic Illness

Diabetes Heart Disease

Cholesterol Depression

Hypertension Asthma

Catastrophic Illness / Injury

Cancer

Medical Care Management Programs

LiveWellHRAScreeningsAnnual

physicalsVaccinationsEAP

LiveWell HRA Screenings Annual

Physicals Vaccinations Interventions EAP

LiveWell Flu Clinic Safety Prevention Case mgmt Return to work EAP

LiveWell Disease mgmt Case mgmt Return to work Reasonable accommodations (ADA) Rehabilitation EAP

LiveWell Disease mgmt Case mgmt Return to work Reasonable accommodations (ADA) Rehabilitation EAP

LiveWell Program, EAP & Behavioral Health/Pharmacy Management/Gaps in CareHealth/Disability Risk Assessment/Health Information & Tools

*Source: Adapted from Cigna Group Insurance

Page 9: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

DBJ Honoring The Champions of Health - April 7, 2011

9

Choose Health Interventions that Meet Audience NeedsAssessments & Interventions Components

On-line Health Risk Assessments (HRA) Customized by the University of Michigan, a globally

recognized data source for health risk assessment Average DFW employee participation rate, 75 - 79%

Annual physical or dental examinationAbsence Management

Integrated disability programIntervention Programs

Education based Reported health risk factors Annual health fair

Seminars, workshops, lunch & learns

Page 10: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

DBJ Honoring The Champions of Health - April 7, 2011

Choose Health Interventions that Meet Audience NeedsLifestyle/Behavioral Component

On-site Wellness Center Monthly group exercise

Pilates/Yoga – 12 classes Circuit Training – 12 classes Strength Training/Boot camp – 16 classes Zumba – 4 classes Basketball, racquetball, volleyball and tennis tournaments Weight Management Classes

Page 11: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

DBJ Honoring The Champions of Health - April 7, 2011

Choose Health Interventions that Meet Audience NeedsIncentive Policy

Replaced sick leave incentive to a wellness-based program Incentives are core elements of wellness programs Days of pay awarded for enhanced wellness behavior

Incentive Components

Assessments Interventions Lifestyle & Behavioral

Health Risk Assessment Annual Physical/Dental

Exam <7 Days of Lost Time

Four (4) Educational Requirements – seminars, online training, workshops, lunch & learns

LiveWell Center Utilization – 36 visits

6 Week Challenge Participation

Page 12: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

DBJ Honoring The Champions of Health - April 7, 2011

12

Promote a Health-Awareness EnvironmentCommunication Strategy

Awareness Dedicated website In-home newsletter developed in

partnership with WELCOA

Know your Numbers campaign Award-wining LiveWell Guide

Education Online education modules Seminars conducted monthly “Healthier at Home” book

resource

Guide

Page 13: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

DBJ Honoring The Champions of Health - April 7, 2011

Most Prevalent Health Conditions

Source: Aetna Group Health Claims Data, March 2011 – HMO & PPO Plans Combined

Cholesterol Hypertension Allergy Diabetes Gastritis0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

21.9% 21.8%

16.2%

9.7% 9.4%

These preventable health conditions were identified in 2010 health care claims data.

Page 14: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

DBJ Honoring The Champions of Health - April 7, 2011

Celebrate Successes and Evaluate Program

Services Year-over-Year Variance

Total Medical Paid (dollars) -3.3 %

Office Visits (days) -3.4 %

Hospital Admissions -2.0 %

Average Hospital Length Stays -20.0 %

Emergency Room (ER) Visits +2.7 %

Total Prescription Paid (dollars) +7.9 %

Number of Prescription Claims +1.0 %

DFW has experienced a decrease in the utilization of various medical services from 2009 to 2010. ER visits and prescription drugs increased.

Source: Aetna Group Health Claims Data, March 2011 – HMO & PPO Plans Combined

Page 15: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

DBJ Honoring The Champions of Health - April 7, 2011

15

Celebrate Successes and Evaluate Program

Risk Factor ProgramEmployee Participati

onResults

OverweightNutrition and weight management classes

163 2,063+ lbs lost

Blood pressure

Screenings, BP machines, online education, and classes

1,30019% increase in awareness of numbers

Stress management

Online education, and EAP classes

1,6004% improvement measured for life satisfaction factors

Smoking cessationBreatheWell program, 12-week class

40 60% quit rate

Sedentary lifestyle

Fitness (group exercise, tournaments, fun runs

890

Increased wellness center membership;5% increase in physical activity

Page 16: Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

DBJ Honoring The Champions of Health - April 7, 2011

16

Celebrate Successes and Evaluate Program

Through LiveWell, DFW has created a culture of wellness that supports positive health habits

Airport has experienced a positive impact on medical claims costs due to a comprehensive wellness program and benefit plan design changes

Integrated wellness approach allows DFW to focus on prevention, and interventions that increase employee productivity and engagement