DAVID J. BALDWIN, MBA, PMP, ITILIncreasing Efficiencies by Improving Processes

301-514-1680 ● davidjbaldwin@hotmail.com ● linkedin.com/in/DavidBaldwinPMP

CONSULTANT/CONTRACTOR, IT PROGRAM MANAGERI am an executive with IT consulting and management expertise (up to 3 years/engagement) directing cross-functional portfolios of mission-critical IT projects, improving processes, mentoring employees, conducting business development efforts, and judiciously presenting deliverables. I evaluate operations to improve budgets, schedules, scope, risks, issues, change requests, and reports throughout the project lifecycles to ensure compliance, improvements, and superior deliverables through Quality Gates and milestones. I tenaciously manage a variety of technical tasks from concept through the close out phases. ●Project Management Professional (PMP) ●ITIL V.3 Foundations certification●Top Secret Clearance ●Six Sigma/Operations Management

Diplomas

PROFESSIONAL EXPERIENCE and CONSULTING Program Manager (Current)TISTA Science and Technology Corp., Rockville, MD 2015 - Present●Strategically and tactically plan Dept. of State procurements overseeing project

managers; provide oversight and resources managing government contracts for execution of IT; financial management; application development and professional services to government clients.

●Strategically plan to manage upcoming program operations to include developing statements of work, performance work statements, contract negotiations, agreements and modification. Initiate project startups including: chartering, transitions, integration management, contractual obligations, subcontractor management, financial, process improvement measures, security, and staffing.

●Renew, develop and maintain customer business relationships in the US Federal Government markets and direct activities that provide results-oriented solutions.

CONTRACTOR/CONSULTING ENGAGEMENTS Program Management Clients 2007 - 2016FDA (software development contracts)●Established contractor PMO for FDA’s CDER/CBER FDA Adverse Events Reporting

System (FAERS) project that tracks drug reactions and safety. Negotiated schedules/deliverables with client due to legislative scope changes. Maintained constant communication with client.

●Initiated FAERS Help Desk Level 3 trend analysis and suggested ongoing improvements.

●Managed Generic Drug User Fee Act (GDUFA) project for initial public software release and O&M phase. Evaluated requirement changes during development/testing phases with programming staff.

SBA (network monitoring/professional services) ●Proactively supervised SMEs performing security tasks such as Tripwire Alert

monitoring and tuning, documenting alert metric activities, monitoring daily QRadar incidences, and performing Audit Log Reviews to neutralize threats.

Resume of DAVID J. BALDWIN MBA, PMP, ITIL Contact: davidjbaldwin@hotmail.com 301-514-1680

●Suggested improvements to contractual documents/ad hoc reports and updated network threat implications from SME input to government management.

DHS/ICE (contract transition/implementation)●Short Term Transition at DHS/Immigration and Customs Enforcement/Engineering

Services and Support for a $90M Cost Plus Fixed Fee contract. Engagement included completely refurbishing new site and right-sizing technical support by decreasing previous contractor slots from 112 to 84.

●Successfully managed downsized transition period from 60 days to 22 days that supported 20,000 end users throughout the country.

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Resume of DAVID J. BALDWIN MBA, PMP, ITIL Contact: davidjbaldwin@hotmail.com 301-514-1680

DHS/U.S. Coast Guard (data center operations, financial accounting software, help desk support)

●Supervised assigned Help Desk I and II technical staff for: data center operations supporting 38,000 users, enterprise architecture support, Oracle 10g Federal Financials, database scripting, track inventory with Oracle 10g and SQL, and expansion of secure facilities.

●Developed business capture plans, program management implementation plans, sub-contractor management, and special project activities such as initiating a Project Manager Advisory Council (PMAC) that discussed technical issues, e.g. cloud computing; risk assessments, etc.

SBA, NARA, and FDA (Help Desk management, technical support, reappraisal of CMMI Level 3)●Subject matter expert to on-site project managers of Help Desk tier I and II staff for

variety of contractual (e.g. software development tasks) and project management practices.

●Created and documented deliverables for all assigned internal and external projects. Created template for Process Access Library (PAL) in SharePoint library to document CMMI processes.

●Responsible for successful recertification of CMMI Level 3 Appraisal (SCAMPI). Army Corps of Engineers, DHS (VTC help desk support, professional services)●Initiated video teleconferencing (VTC) and physical security systems deliverables as

subcontractor to Lockheed Martin for Army Corps of Engineers (COE). ●Manager of VTC Help Desk at DHS responsible for full project management lifecycle. Quality Assurance (Company Division Branch)●Responsible for Process and Product Quality Assurance (PPQA) at division level.

Directed Standard CMMI Appraisal Method for Process Improvement (SCAMPI) A, Level 3 Appraisal from scheduling to upper management (Sponsor) report. Incorporated processes to improve division effectiveness.

Summary of Contractor Consulting Engagements: Amdex, Silver Spring, MD 2015 - 2016CNI Professional Services, Rockville, MD 2012 - 2015Intercom Federal Systems, Lansdowne, VA 2012 - 2012InfoZen Corporation, Rockville, MD 2011 – 2011SCI Consulting Services, Inc., McLean, VA (employed by TEKsystems, Inc.) 2010 - 2011Trusted Mission Solutions Inc., McLean, VA 2008 - 2010Advanced Technologies & Laboratories International, Germantown, MD 2007 - 2008

Vice President/Program ManagerRiteNet Corporation, Rockville, MD 2003 - 2007P&L responsibility US Department of State (DoS). Won IDIQ HITSS I contract for $96 million.

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Resume of DAVID J. BALDWIN MBA, PMP, ITIL Contact: davidjbaldwin@hotmail.com 301-514-1680

●As VP, functioned as program and project manager depending on task complexity and size. Used certified subject matter experts to facilitate as size and complexity increased.

●Directed efforts to obtain CMMI Level 2 Appraisal certification which increased business over 15%.

Program ManagerSTG, Inc., Fairfax, VA 2000 - 2003P&L responsibility Dept. of State (DoS) contracts. ●Managed $150 M contract with over 350 employees on 75 task orders. ●Initiated business development efforts that increased monthly revenue 29.8% from $2.3 million to $3.1 million over fourteen months for US Department of State’s ITSS, 8A technology contract.

●Recognized by SVP by improving profitability using cost-effective technology to support PM activities.

Previous Project Manager Experience●Century Services, Inc. (WidePoint) ● Wang Government Services, Inc. 1996 - 1998EDUCATION: MBA West Virginia University BA University of Pittsburgh

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