PROFESSIONAL SUMMARY

SKILLS

AFFILIATIONS

WORK HISTORY

DAWN COPPER-NIEVES2 Frederick Place, Valley Stream, NY 11581 • H: 516-792-5839 • C: 516-263-9582 • dcn119@verizon.net

Accomplished Director with 38 years of healthcare experience who proudly maintains a highly productive, efficient andquality-driven environment at all times . A well-trained professional with excellent interpersonal communication skillsand organizational savvy skilled at communicating, organizing and solving problems in healthcare operations .  

Effective staff coachAccomplished leaderSupervisory trainingIndependent judgment and decision makingPromotes positive behavior

Strong presentation skillsQuality improvement competencyPlanning and developmentProject management authority

American Public Health AssociationNational Commission of Health Education CredentialingNew York State Public Health AssociationSociety for Public Health EducationNational Wellness Institute

01/2016 - CurrentDirectorHealthCare Partners, IPA/MSO - Garden City, New York

Industry: Healthcare ServicesOrganized the department in accordance with administrative guidelinesSkillfully developed departmental goals, objectives, standards of performance, policies and procedures.Lead and direct all activities of Member Engagement DepartmentStrategic Planning in collaboration with other departments , key stakeholders providers and other organizationsDevelop policy and proceduresProgram development for diverse population of more than 60,000 membersDevelop, implement and manage disease prevention programsDevelop, implement and manage member retention programs and events; including health and wellness activitiesand social eventsStaff training and schedulingJob performance evaluationData analysisInterpreted and communicated new or revised policies to staffRepresented and interpreted the agency's functions and services to other institutions, the public, and otherorganizations.Established and oversaw implementation of an effective budgeting and accounting system that improved efficiencyand reduced costs.Reviewed customer survey information to prioritize areas of improvement.Routinely collaborated with department managers to correct problems and improve services.Supervised and managed the daily activities of  the Engagement team.Effectively served as primary liaison for members, providers and plan partners.Introduced, negotiated and implemented new projects to expand scope of engagement.Assisted in resolving and satisfying client requests and internal operational issues.Cooperated and communicated effectively with physicians offices to ensure client satisfaction and compliance withset standards.Recruited, hired, trained and coached  new employees.

01/2009 - 01/2016Wellness and Health Education ManagerHealthCare Partners, IPA - Garden City, New York

Clinical ResearchDevelop and present health promotion and disease prevention lectures (12 lectures monthly)Health education lectures at health fairs and expos throughout the service areaImplementation of wellness activities including Yoga for seniorsCreated content for the HealthCare Partners Senior Lifestyles newsletterCo-sponsorship of programs with community partners related to health and wellnessSupervision of off-site Member Retention SpecialistAssist IT with redesign of the MDS practice management system

01/2008 - 01/2009Special Accounts Manager / Health EducatorHealthCare Partners, IPA - Garden City, New York

Event planningCreate and develop health promotion and disease prevention presentationsDevelop and implement provider marketing strategiesRepresented and interpreted departmental functions  to the contracted health insurance companies, Medicaremarketing and sales departments.Led the facility management staff and consultants in producing a business plan that focused on all aspects offacility operations, including setting priorities and job assignments.Established and oversaw implementation of an effective budgeting and accounting system that improved efficiencyand reduced costs.Continually maintained and improved the company's reputation and positive image in the markets served.

01/2007 - 01/2008Director of Sales and EnrollmentHealthCare Partners, IPA - Garden City, New York

Business plan developmentSkillfully developed departmental goals, objectives, standards of performance, policies and procedures.Training and direct supervision of Medicare Sales teamDeveloped and implemented sales strategy and territory assignmentCommunity and public relationship building including the 1199 Retired Members Division and various networkingorganizations that serves the senior market. Developed sales commission scheduleEducated staff on state and federal statutes, rules and regulations governing marketing, sales and enrollment inMA plans.Interpreted and communicated new or revised policies to staff.Strategically planned methods to achieve operational goals and targets.Identified process improvements in the day-to-day functioning of the department.Closely collaborated with team to make necessary improvements and satisfy member needs.Confirmed accurate completion of forms/reports for tracking sales and enrollment. Created and maintained computerized record management systems to record and process data and generatereports.

01/2006 - 12/2006Community/Provider Health Education SpecialistHealthNet - New York, New York

01/1995 - 12/2005AdministratorQueens-Long Island Medical Group - New York, New York

EDUCATION

CERTIFICATIONS

1991Bachelor of Science: Community Health EducationYork College of CUNY - Jamaica, NY

Top 1% of classCoursework in Community HealthEmphasis in Behavior ModificationAcademic Excellence: Recipient of Senior Award for ExcellenceGraduated Magna Cum Laude

Certified Health Education SpecialistCertified Worksite Wellness Specialist