Dawn Guidry Resume Dec 2016

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    12-Jan-2017

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<p>Dawn Elizabeth Guidrydawnguidry@yahoo.com | 504-722-9396 | 7908 Nelson Street, New Orleans, LA 70125Executive Leadershipwith comprehensive experience in</p> <p> Strategic Planning and Execution Driving Operational Excellence Turnaround/Change Management Business Development Planning Client/Employee Satisfaction Contract/Vendor Negotiation Financial and P&amp;L Management Project Management Team Building and Development Coaching/Mentoring/MotivatingVisionary, strategic and achievement-oriented executive offering a distinguished career in leading complex organizations to higher performance by driving continual growth and improvement of people, processes and programs. Demonstrated success in triggering innovative change by identifying critical issues, improving competencies and setting vision to achieve goals. Highly effective communicator, negotiator and leader with proven abilities in forging solid relationships and building consensus across all organizational levels. Created and launched strategic plans with substantial successful performance of 20+ operations across multiple sites and multiple services in areas of finance, operational quality, human resources and customer service. Conceived, developed and implemented customer-centric initiatives enabling operations to quickly penetrate and grow market share in a highly competitive industry. Leverage findings from detailed competitive analysis, industry benchmarking and focus groups to design and implement programs/systems which significantly elevated market share, sales and customer service ratings.Professional ExperienceAramark Coppell, TX2004 to 2015American services provider specializing in healthcare, education, sports facility, and prison industries; more than 250K employees.Provided executive leadership up to $40 million district of a $400 million region in the healthcare division focused on providing facility, food and technology services to multiple hospitals in multiple states within North America. Leading 500+ managers and employees.District Manager/Director of Strategic Partnerships (2009 to 2015)Held fully accountable for driving vision, strategy and business planning for districts operations, marketing, sales and finance functions. Launched strategic directives for business development, retention and account expansion. Conducted industry and competitive analysis to reach sales objectives and goals for field operations teams. Lead 13 person management team consisting of Directors of Operations, Finance and Human Resources. Contributed to operations and sales success as a member of regional operations and sales team. Identified, developed and managed successful relationships with existing and potential vendors of goods and services to meet established quality and delivery targets. Landed multiple new accounts and spurred startup, generating $22.5MM in top line revenue. Achieved 100% operational compliance and 100% retention rate for all accounts in largest district within region. Developed and implemented short and long range operational strategies increasing revenue by 25%, EBIT by 39% while decreasing safety incident ratios by 50% and staff turnover by 25%. Recipient of 2008 &amp; 2009 Financial Award for achieving both revenue and margin plans. The only region to do so.General Manager (2004 to 2009)Provided well-rounded leadership as General Manager to MD Anderson Cancer Center in Houston, TX; Tulane University Hospital and Clinic in New Orleans, LA; and Tulane Lakeside Hospital in Metairie, LA. Oversight to 12 retail venues totaling $14.1MM in annual sales and a hotel-style room service for 500+ patients and guest. Showcased project management expertise, leading renovations of up to $2MM including sourcing and procurement.Dawn Elizabeth Guidrydawnguidry@yahoo.com | 504-722-9396 | Page 2contdLead management teams of 8 direct reports; rebuilding management team in first year. Obtained and negotiated space for new retail venues; gathering quotes and project timelines and presenting to leadership. Developed and executed sourcing strategy for department supplies, small wares, equipment, and third party contracts. Elevated operating margin to $1.1MM from $3,800 thru operational systems and supply chain vendor negotiations. Realized 33% lift in customer satisfaction, 22% gain in employee satisfaction, and improved patient satisfaction to 96th percentile; attained superior patient, employee, and customer satisfaction ratings in each location. Negotiated vertical account growth adding multiple services resulting in $3.6MM in top line revenue. Instilled rich emphasis on customer service, architecting major shift in customer service culture by revamping leadership and frontline team. Orchestrated Post-Katrina patient feeding with temporary kitchen and patient trayline area, and played crucial role in rebuilding kitchen and caf, collaborating with architects, engineers, and contractors to assist with layout, equipment selection, interior design, and furniture. Unified processes and implemented standard operating procedures to align with corporate structure.Sodexho, USA Multiple Locations1995 to 2004Multinational corporation that is among largest food services and facilities management companies globally; nearly 380K employees.Served as onsite executive for one of the worlds contract management companies in several different states in North America.General Manager (1996 to 2004)Achieved rapid promotion through management of numerous sites. Scope of leadership responsibilities included maintenance contracts, training, security, safety, financial and operating system implementation, participating in audits, and breakeven and cost analysis. Crafted short and long-term capital budgets to accommodate depreciation and amortization. Implemented supply chain models. Directed execution of budgets of to $6.5MM. Account specific highlights included:St Thomas Hospital, Nashville, TN Improved patient satisfaction from 30th percentile to 76th percentile and employee satisfaction from 60% to 90%. Strengthened revenue with $753K boost and cut costs $400K by centralizing product warehousing and requisitioning. Scored 94% on physical safety audits and 100% on contract and cash audits.Medical College of Georgia, Augusta, GA Innovated and marketed new programs that created $256K net improvement in margin; piloted full-service catering service program to profitability within first year. Slashed employee turnover dramatically from 54% to 17% in first year of operation. Garnered Showcase Account of the Year win and nomination in four additional categories, leading team of 6 department managers.Lanier Park Hospital, Gainesville, GA Controlled food and nutrition operations for 150-bed hospital, and planned special events, including 4 charitable golf tournaments and auction.Eastside Heritage Medical Center, Snellville, GA Drove startup of room service program at sister hospital, and opened new kitchen for patient service and mock caf for employee feeding. Established strong clinical nutrition program for geriatric psych population.Dawn Elizabeth Guidrydawnguidry@yahoo.com | 504-722-9396 | Page 3Additionally excelled as Clinical Dietitian for Sodexho from 1995 to 1996Education &amp; Additional InformationWork in Masters Degree Dietetics &amp; Nutrition University of Southwestern Louisiana Lafayette, LABachelors Degree in Business Administration, Marketing University of Southwestern Louisiana Lafayette, LADietetic Internship Virginia State University Petersburg, VAGraduate assistant to the Dean School of Agricultural and NutritionServSafe Certified Instructor and Exam Proctor National Restaurant AssociationGuest Instructor on Cajun Cuisine California Culinary Institute in San Francisco</p>