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DAWN MICHELE MOORE
201 Sherri Lane, Excelsior Springs, MO 64024 • Cell: 816-529-3513 • [email protected]
https://www.linkedin.com/in/dmichelemoore1969 • https://www.girlscoutsksmo.org/Pages/default.aspx
Professional Summary
Meticulous, excellent with multiple tasks and working under pressure. Broad industry experience includes Customer
Service, Finance, and Legal. Client-focused Sales Representative with 15+ years of providing solutions to customers. Solid understanding of Word, Excel, Outlook, Lotus, Corel, Monarch, and Windows.
Skills
Type: 50+ WPM Fast Learner: went from CSG to ASCR systems with Highly dependable Mediacom & from Agris to Cinch/GP systems with Louis
Excellent attention to detail Dreyfus Commodities
Work History
Domestic Execution Associate, 02/2010 to 12/2015 Louis Dreyfus Commodities –4800 Main Street, Kansas City, MO 64112
Created truck settlements and assisted in training new hires Accumulated all backup documentations and compiled files in electronic formats to be eco-friendly; hard copy of files when documents were too fragile or illegible when scanned
Managed lien holder information Resolved account discrepancies with grain farmers and co-ops Improved interactions between merchandising and execution departments by showing an increase in production and accuracy; also covered the receptionist desk when needed Completed daily position reports for assigned locations which included tracking inventory Obtained documents, clearances, certificates and approvals to ship containers overseas from local, state, and federal agencies Assisted with state audits annually; also internal audits done quarterly
Customer Service Associate, 07/1996 to 01/2010 Mediacom – 115 N. Industrial Park Rd, Excelsior Springs, MO 64024
Payroll – for the telemarketing, direct sales, and technical departments Billing – handled all the accounts receivable & payable for the company Customer Service – opened offices, working front counters taking payments, equipment, and resolving complaints; also created and took deposits to the bank Telemarketing – proven sales record; promoted to lead then supervisor Advertising – did all local advertising in Newspapers, Radio, and TV spots on local origination channel Public Relations – setup demonstrations of new products with the local chambers in a quad state area; also supervised company presence at local festivals by entering in parades, running booths, etc. Safety Committee Secretary NCTI/Jones Cable courses passed with honors: Excellence in Customer Service, Cable Network Overview, Delivering Cable Services
Accounting Assistant, 06/1987 to 01/1990
The Elms Resort & Spa – Regent & Elms Blvd, Excelsior Springs, MO 64024
Worked directly under controller doing payroll, inventory, A/R, A/P, and taking deposits to the bank.
Education
High School Diploma - 1987:
Oak Park & Ruskin High School - Kansas City, MO
Certifications & Volunteer
CPR & First Aid Certification valid thru December 2016
Girl Scout Troop 40 Assistant Troop Leader from 2011 to present
