Dawn Whipple1122 Woodridge Ct SE, Lonsdale MN 55046

Home: 612-483-3111 - dawnwhipple65@gmail.com

SummaryManager and leader with exceptional customer service skills and award winning results. Quick learner that consistently adapts to company expectations and new goals while achieving results.

HighlightsStaff development Strategic planningProject management Team playerOperations management AdministrationOrganizational skills Analytical skillsLeadership CommunicationMarketing Customer relations

Accomplishments·Annual sales awards in 2009, 2010, 2011, 2012, 2013, 2014, 2015·Awards for Guest growth·Awards for Individual and team key performance indicators·Giant Killer Award for overcoming obstacles·Thinking Differently award·Award for Collaboration·

ExperienceOptical Team Lead (General Manager)April 2016 to CurrentTarget Optical Lakeville, MN

·Established and maintained effective patient relationships·Responsible to oversee, review and monitor activity metrics and outcome goals·Achieved personal sales and key performance indicator goals·Responsible for recruitment of new team members ·Developed new standard operating procedures for attraction of new customers·Implemented new marketing strategies·Trained new regional manager, store managers and team members with clear motivating and developmental feedback ·Developed and delivered presentations to managers·Successfully grew business by over $100,000 per year·As a healthcare based business, processed insurance claims for payments·Partnered with doctor to resolve insurance claim issues

Assistant Pastor of Administration and WorshipJanuary 1996 to April 2009New Heights Christian Fellowship Farmington, MN

·Managed all administrative tasks·Managed all volunteers·Developed programs for training volunteers.·Planned and negotiated media buys including TV, print and digital·Manage the development of company website·Designed marketing materials·Analyzed performance of marketing programs to identify best performance·Managed fund raising projects

EducationBachelor of Arts : Organizational Studies, 2002Bethel University St. Paul, MN, USAGraduated Summa Cum LaudeCoursework in Business Administration and Leadership

Normandale Community College Bloomington, MN, USACompleted transfer curriculumCoursework in Accounting, Business Administration, and Communication