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Dealing with difficult people

Dealing With Difficult People (2)

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  • Dealing with difficult people

  • Types of difficult people:

    1. Hostile, aggresive, belligerent and offensive

    2. Complainers

    3. The silent, unresponsive and the quiet ones

    4. The super agreeable

    5. The negativist

    6. The know-all

    7. The indecisive, the hesitant

  • 1. Hostile, agressive, belligerent and offensive

    - the Sherman tank- the sniper- the exploder
  • - The Sherman tank

    - abusive, abrupt and intimidating- value agressiveness and confidence- have a strong need to prove themselves that their view of the world is right- If I can make you out to be weak, faltering and equivocal, then I will seem, to myself and to others, strong and sure.
  • - The sniper

    - more covered approach - behind friendliness they attack using innuendoes, non-playful teasing and not so subtle digs- they pair their verbal missiles with non-verbal signals of playfulness and friendship but in reality they are envy and angry- like Sherman tank, snipers believe that making others look bad make them look good
  • - The exploder

    - full of rage- their angry behaviour can erupt out of conversations that seem to start friendly- usually, these tantrums occurs when they feel physically or psychologically threatened
  • 2. Complainers

    - moan like hell about everything but never seem to take any action to change anything- see themselves as powerless- convert useful problem solving into complaining- they think that they cant change things so its better complain to people who can
  • 3.The silent, unresponsive and the quiet ones

    - deal with any disagreeable situation by shutting down- use silence as their defensive weapon, to avoid revealing themselves in which way they can avoid reprimand- hard to communicate with - unproductive interaction- usually display such body language as staring, glaring, frowning or folded arms in an uncomfortable position
  • 4. Super agreeable people (a bit like spaniel puppies)

    - want to be friends with everybody- feel desperate need to be liked by everybody- tell you things that are satisfying to hear- use humour as a way to ease their conversation with others
  • 5. The negativist

    - disagree with any suggestion- sceptical-dont have power over their own lives- unable to work through basic human disappointment- embittered about life and how life treats them
  • 6. The know-all

    - overwhelming need to be recognised for their intellectual ability- dull and very tedious- can be very persuasive- like being centre of attention- have need for others to think of them as being important and respected
  • 7. The indecisive, the hesitant

    - bad in communicating their own thoughts, needs and opinions- unable to cope with stress- when they choose to verbaly make contact with other people, they speak in short phrases or sentences- inside the indecisive person is usually a perfectionist trying to get out
  • How to deal with them?

    Remember that we are all humans!
  • Be upfront with othersTry not to take things personallyAsk questions rather than make statementsUse "I" rather than You"
  • Separate the issue from the personHandle aggression assertivelyExpress appreciation when appropriate
  • Thank you for listening!