Dealing with Difficult People - School Nutritiondocs.schoolnutrition.org/.../3SimpleSolutionsforDealingwithDifficultPeople.pdfTitle: Microsoft PowerPoint - SNA - Dealing with Difficult

Simple SolutionsSimple Solutions

Dealing with Difficult People

Presented by:

Bart Christian

1

www.bartchristian.com

Who is this guy ???Who is this guy ???

Copyright © 2009-2010 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org

Copyright © 2009-2010 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org 2www.bartchristian.com







Choices


Dealing with Difficult PeopleDealing with Difficult People is really all about

Choices


Choose To Be You Best!!

Copyright © 2009-2010 School Nutrition Association. All Rights Reserved. www.schoolnutrition.orgwww.bartchristian.com

Y t i t t Ch iYour most important Choice ‐

Protect your attitude!


Why do we have People Problems?

Criticism & ChangeCriticism & Change

H R tiHuman Reaction


React vs RespondReact vs. Respond


E + R = OE + R = O


What are you really communicating?

The definition of communication is the response you get.

If you are not getting the results you want thenIf you are not getting the results you want then you MUST . . .

h hchange the way you are communicating.


Wh tWhatever . . .


It i H bitIt is a Habit


“I just don’t“I just don’t Understand”


L V t TLas Vegas to Tucson


A person’s way of doing thingsA person s way of doing things is correct as far as they are concernedconcerned.


Know HowKnow How

Know WHY


WII FMWII ‐ FM


Why do people hear onlyWhy do people hear only

what they want to hear ?



BE THERE



What is really worth fighting for??

• Family

C t• Country

• Livelihood

• Home / Property

Wh l ? ? ?• What else ? ? ?



# 1 Cause of Conflict ‐# 1 Cause of Conflict ‐

• Misunderstanding – When people do not hear what is being said.g



Other Causes of Conflict ‐

• Ego / Pride• Unwilling to take responsibilityUnwilling to take responsibility• Gossip• Lack of cooperationp• Differences over methods or style• Low performance (not pulling one’s weight)• Different values or goals



Conflicts on the JOB ‐Conflicts on the JOB ‐

• Are about control – Keeping or Restoring.

• Environment can affect behavior.

L k f A i ti E t t k• Lack of Appreciation ‐ Everyone covets tokens of approval.

• Stress‐ Working Woman Magazine


Remember ‐

The definition of communication is the response you getresponse you get.

If you are not getting the results you wantIf you are not getting the results you want then you MUST . . .

change the way you are communicatingchange the way you are communicating.


Where is your home?Where is your home?


’ dd STRESSLet’s add some STRESS . . .Dictator Attack DogDictator Attack Dog

B k OffShut Back OffShut Down


STRESSSevereSTRESS causes a flip . . .B k OffShut Down Back OffShut Down

DictatorAttack

Dog


If it is to be it is up toIf it is to be it is up to . . .

YOU !!YOU !!


Some things are true . . .

Whether you believe it or notWhether you believe it or not.


Th LThe Laws


The Law of Cause and EffectThe Law of Cause and Effect

Every action has an effect of some kind, whether we can see it or not and whether we like it or not.”

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‐ Aristotlewww.bartchristian.com

The Law of Belief & ExpectationThe Law of Belief & Expectation

Whatever you truly believeWhatever you truly believe,with emotion, becomes your reality.

Your expectations (good or bad) h BIG ff thave a BIG effect

on the people around you.


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The Law of AttractionThe Law of Attraction

YOUYOU


Success Is Not an Accident

We always get back what we give . . .ll i iusually in generous proportion.


“Whatsoever a man sowsWhatsoever a man sows, that also shall he reap.”p


Choose To Be Your Best!!


Sticks and stones may break my bones but wordsbones but words . . .

Can break Our HeartCan break Our Heart.


Best Trigger Words For Action

Guarantee

New

Great

FreeFree

Sex


What words dominate you??dominate you??


A Af id RArgue Afraid Regret

Blame Terrible But FailBlame Terrible But Fail

Complain Wrong I Can’t Delay

It’s not my responsibility You Should

I’ f d F lt S dI’m fed up Fault Screwed up

Must You Can’t ObviousMust You Can t Obvious

Unfortunately Problem


Agree Increase BestTogether Team OurTogether Team Our

Alternatives Loyal ApprovalOpportunity Positive ConfidentA new perspective Achieve goalsp p gEasy Flexible Fresh thinkingImprove Good point Thank youImprove Good point Thank you

Please Help Yes



It is really just a ChoiceIt is really just a Choice . . .

"Life is not about waiting for the storms to pass it's about learningstorms to pass...it s about learning

how to dance in the rain."


Ch T BChoose To Be You Best!!You Best!!


Documents

Dealing with Difficult People - School Nutritiondocs.schoolnutrition.org/.../3SimpleSolutionsforDealingwithDifficultPeople.pdfTitle: Microsoft PowerPoint - SNA - Dealing with Difficult