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Delivering EuropeConvert and retain your customers
UK Company – Head Office in London with Northern Regional BaseUK Company – Head Office in London with Northern Regional Base
Founded 1999 - Founded 1999 - debt free company - privately owneddebt free company - privately owned
People: mixture of carrier, retail and technical specialistsPeople: mixture of carrier, retail and technical specialists
Trailblazing application unique to the marketplace – 100% owned/developedTrailblazing application unique to the marketplace – 100% owned/developed
People: mixture of carrier, operations and technical specialistsPeople: mixture of carrier, operations and technical specialists
High quality reference bankHigh quality reference bank
DM endorsed by IMRG (IDIS Delivery Manager)DM endorsed by IMRG (IDIS Delivery Manager)
Strong partnership programStrong partnership program
Integrated to 24 carriers and 625 servicesIntegrated to 24 carriers and 625 services
Ship to 200 countriesShip to 200 countries
Internationalized productInternationalized product
At least 50,000,000 parcels are delivered using MetaPack each year
At least 50,000,000 parcels are delivered using MetaPack each year
Strong representation in all verticals
Fashion Shoes Accessories Beauty & Health Home & Garden Electrical Sports & Leisure
Department Store
Global Market Opportunities
European Market Opportunities
• Online sales in Europe increased by 20% in 2009 to €172 billion
• UK/ German/ Dutch/ Scandinavian shoppers have more preference for online shopping than French/ Italian shoppers
• Number of online shoppers will grow to 190 million in 2014
European Delivery Service Preferences
European Carrier Service Preferences
Promoting delivery options
Time / Wealth / Segment Value
Wealth
Tim
e
Happy Families
Symbols of Success
Suburban Comfort
Urban Intelligence
RuralIsolation
Low
Low
High
High
Grey Perspectives
Blue CollarEnterprise
TwilightSubsistence
Ties ofCommunity
WelfareBorderline Municipal
Dependency
Collection Point Premium Services (Named Day, Time slots, Evening, Saturday)
Next Day Delivery2-3 Day Service
Consumer classifications
Collaborating to create winning solutions
Parcel
Volu
me
Preparing for International Trade
DM…..control, simplicity, service
MetaPack is a pay-as-you-go web based platform integrated to all major UK
carriers
Access, allocate, control and track any carrier service through one screen
MetaPack – Full Internationalisation
Internationalised Service Multi Language Multi Time Zone Multi Currency
All European parcel carriers available Automatic documentation produced for destination Duty paid / unpaid calculations Break bulk - pallet ship and split in any country
Internationalisation: One Platform across many countries
MetaPack provides any national carrier for any European country at MetaPack’s cost
UK Germany France Italy Spain Nether-lands
User Interface
Application
Database
Currency
Time ClockMetaPack Carriers
26 25 4 2+1 2 2
Parameter-based rules– Weights, costs, carrier, service,
consignment details, group, details, dates, times, locations
Strategic options– Daily share of despatches or limiting
volumes– Turn delivery codes on and off by
service
Add some weighting measures– Cost, consignment weight, cost-per-
kilo, fixed
Customisable– Expression language allows for flexible
use of dependent factors
Import/export of rulesRules can be backed up by exporting to ExcelRules can be imported and therefore interchanged between systems
Retailer Rules – Controlling Service Selection
Order DetailsOrder Details
Delivery AddressRue de la Gare5ieme ArrondissementParis 11485
Order DetailsProduct A (2-Man lift)Product B (Hazardous)
Delivery Date1 July 2010•Evening
12 2 2 2 2 2 23 34 4 4 4 4 45 5 5 5 5 5 56
Carrier 5
Order Delivery Address
Service Requirements
Delivery Date/Time
By Area By Service Availability
Selected for delivery
Preference
Pref
Carr
i er
Part
ners
Avai la
bl e
for
post
code
Can d
eliv
er
from
sourc
e
2-M
an L
ift
X
PO
D
Haza
rdous
Freig
ht
X
Deli v
ery
Date
Evenin
g
X
9am
- 5
pm
Carrier Streaming Process
Total Transparency - Accessible Anyplace, Anytime
Orders Taken:•Online•In-Store•Catalogue•Phone
Despatched•Warehouse•Supplier•3PL•In-Store
Monitored• Call Centre• Customer• Head Office• Supplier
Delivered•Home•Work•Store•International
MultiChannel
Web Based
MetaPack – Unparalleled Expertise
Improved Customer Service
Carrier Integration
Track Status Mapping
3pl Relationships
European Warehouse Management
MetaPack - used by most e-Commerce packages across Europe
For more see: http://www.metapack.com/index.php/partners/ecommerce-partners
International Delivery: M&S
Custom Docs
International Delivery
international
we provide all customs documentation for overseas deliveries making it easy to expand overseas (CN22/CN23/Invoice etc)
we support local overseas carrier labels to allow pallet ship and split in country
we can ship to over 200 countries world wide.
Duty Paid / Unpaid
MetaPack PlatformRetailers and Suppliers
Warehouse Management
Systems
Pay As You Go
Netsuite
Venda
ChannelAdvisor
Mu
ltip
le R
eta
ilers
Mu
ltip
le U
sersOther eCom
platform partners•Maginus
•Citrus-Lime•Lost Ferret
•Actinic•Aspidistra•Magento
•MoneySpyder•Snow Valley
Presentation
API Layer: www.dev.metapack.com/devcentre
Delivery Options Allocation Label Print Manifest WISMO Email SMS PerformancePro-Active Returns
API
Application
Load Balance Load
Balance
Database
Site 1 Site 2
Carriers
UK GERMANYFRANCE INTERNATIONAL
SaaS
For more [email protected]
Intelligent Deliverywww.metapack.com