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Covisint Customer Success Delphi Automotive Delivers Global Experience for Supply Chain Engagement Covisint Platform Central to OEM’s Supplier Network THE CUSTOMER Delphi Automotive is an American multinational automotive part manufacturing company headquartered in Troy, Michigan. Operating major technical centers, manufacturing sites and customer support facilities in 32 countries, Delphi delivers real- world innovations that make products smarter and safer as well as more powerful and efficient. It is one of the world’s largest automotive parts manufacturers and has approximately 146,600 employees, of whom around 18,900 are in the United States. THE BUSINESS CHALLENGE The company operates many wholly owned manufacturing sites, joint ventures, customer centers, sales offices and technical centers globally. Delphi needed to provide its suppliers with a single, centralized web-based location for content and applications. However, the company lacked this simple yet critical channel for communicating timely, vital information such as plant shutdowns and facilities changes to suppliers. SOLUTION As a Global Tier-1 Supplier, Delphi is closely connected to OEMs and partners with varying needs and a true multi-tiered supplier base. Of course, this global supply base all has its own investments in supply chain management infrastructure and other electronic systems to communicate with internal and external parties. Looking for a way to connect disparate systems in a seamless environment, Delphi deployed Covisint’s platform. Covisint provided supplier users with a simple, centralized portal to access all Delphi applications including: Real-time access to all relevant information in the hands of the right people at precisely the right time, Single sign-on providing suppliers with a single ID to access relevant information and applications, Collaboration acceleration, no matter where your business partners are in the world, Security and compliance leveraging Covisint’s “always on” data centers delivering industry-leading SLAs Reduced cost and complexity using a cloud-based approach. RESULTS Using Covisint’s global platform approach allows users to access applications and information for many of their other customers. On the day of launch, suppliers were able to use one user ID and password to access multiple customer sites, instantly replacing multiple passwords the same day the portal was launched. SUMMARY Delphi has been a Covisint customer since 2001. The Delphi Supplier Portal and Problem Solver subscription was launched in 2002, and Delphi continues to depend on Covisint to share mission-critical B2B information reliably, securely, and in real-time, across its entire global supply network.

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Page 1: Delphi Automotive Delivers Global Experience for Supply ... · Delphi Automotive Delivers Global Experience for Supply Chain Engagement Covisint Platform Central to OEM’s Supplier

CovisintCustomer Success

Delphi Automotive Delivers Global Experience for Supply Chain Engagement Covisint Platform Central to OEM’s Supplier Network

THE CUSTOMER Delphi Automotive is an American multinational automotive part manufacturing company headquartered in Troy, Michigan. Operating major technical centers, manufacturing sites and customer support facilities in 32 countries, Delphi delivers real-world innovations that make products smarter and safer as well as more powerful and efficient. It is one of the world’s largest automotive parts manufacturers and has approximately 146,600 employees, of whom around 18,900 are in the United States.

THE BUSINESS CHALLENGE The company operates many wholly owned manufacturing sites, joint ventures, customer centers, sales offices and technical centers globally. Delphi needed to provide its suppliers with a single, centralized web-based location for content and applications. However, the company lacked this simple yet critical channel for communicating timely, vital information such as plant shutdowns and facilities changes to suppliers.

SOLUTIONAs a Global Tier-1 Supplier, Delphi is closely connected to OEMs and partners with varying needs and a true multi-tiered supplier base. Of course, this global supply base all has its own investments in supply chain management infrastructure and other electronic systems to communicate with internal and external parties. Looking for a way to connect disparate systems in a seamless environment, Delphi deployed Covisint’s platform. Covisint provided supplier users with a simple, centralized portal to access all Delphi applications including:

• Real-time access to all relevant information in the hands of the right people at precisely the right time,

• Single sign-on providing suppliers with a single ID to access relevant information and applications,

• Collaboration acceleration, no matter where your business partners are in the world,

• Security and compliance leveraging Covisint’s “always on” data centers delivering industry-leading SLAs

• Reduced cost and complexity using a cloud-based approach.

RESULTSUsing Covisint’s global platform approach allows users to access applications and information for many of their other customers.On the day of launch, suppliers were able to use one user ID and password to access multiple customer sites, instantly replacing multiple passwords the same day the portal was launched.

SUMMARYDelphi has been a Covisint customer since 2001. The Delphi Supplier Portal and Problem Solver subscription was launched in 2002, and Delphi continues to depend on Covisint to share mission-critical B2B information reliably, securely, and in real-time, across its entire global supply network.

Page 2: Delphi Automotive Delivers Global Experience for Supply ... · Delphi Automotive Delivers Global Experience for Supply Chain Engagement Covisint Platform Central to OEM’s Supplier

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Covisint provides the leading cloud engagement platform for creating and enabling new mission critical external business processes. Our solutions enable organizations to connect, engage, and collaborate with the critical external audiences that define their success -- including customers, business partners, and suppliers. Learn more at covisint.com.

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