Demand Work Order Request Guide.pdf

TRIRIGA Demand Work Order Request

Guide

Demand Work Order Request Guide

Version Date: January 10, 2017 Page 2

1. TABLE OF CONTENTS

1. Table of Contents .............................................................................................................. 2

2. Guide Instructions ............................................................................................................ 3

2.1 Guide Instructions ..................................................................................................................................... 3

3. Agency Contact Homepage Overview ............................................................................. 4

4. Demand Request ............................................................................................................... 5

4.1 Submit a Demand Request ...................................................................................................................... 5

4.2 Review a Submitted Demand Request ................................................................................................ 10

4.3 Reopen a Submitted Demand Request ............................................................................................... 12

4.4 Respond to TRIRIGA Service Evaluation Notification Email (Survey) ............................................ 14

5. Appendix ..........................................................................................................................17

5.1 TRIRIGA Building Names ...................................................................................................................... 17



2. GUIDE INSTRUCTIONS

2.1 Guide Instructions

Topics listed in the table of contents can be jumped to by pressing 'Ctrl+Click' to follow the

hyperlink to that topic.

Helpful hints, tips and reminders are indicated with a pointed hand symbol and text box.

This red circle icon: indicates the step number on the screen shot where you will find

step-by-step instructions. These are to help you follow along in the guide as you complete the

steps yourself. Please note that the steps are listed before the image.

Sometimes, links or special features of a screen are highlighted with a red rectangle to

make it easier for you to find it on your screen as you follow along.

Please note that this icon is where you will find helpful hints, tips and reminders.

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3. AGENCY CONTACT HOMEPAGE OVERVIEW

This section will provide an overview of the Agency Contact homepage.

1. Request Central: Has a high level selection of demand services type to select form.

2. Reminders – Request Central: Provides an alternate link to action items, notifications, and pending surveys views Agency Contact you submitted on an Agency’s behalf.

3. My Active Requests: Shows all active demand requests that have you submitted.

4. My Organization Requests: Shows all active demand requests that have been submitted by you organization in your building.

5. Related Links – Request Central: Provides an alternate link to request history, personnel directory, and location directory views Agency Contact you can view on an Agency’s behalf.

6. Last Visited: Shows the last visited Demand Request that you have viewed.

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4. DEMAND REQUEST

This section provides the following information:

• How to Submit a Demand Request

• How to View a Demand Request

• Notification emails send from TRIRIGA

4.1 Submit a Demand Request

Step-by-Step instructions:

1. Once logged into TRIRIGA the homepage will appear. From the ‘Request Central’

section, click the arrow button next to ‘Facilities’ to display the list of items.

2. After the display list of items is expanded you have a choice of (refer to the following

page for a more detailed full list of Demand Request categories):

a. Electrical & Lighting

b. Exterior Services

c. Fixture and Furniture

d. House Keeping

e. Interior Services

f. Keys & Locks

g. Plumbing and Leaks

h. Security

i. Temperature

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Below is an expanded list of all Demand Request Types TRIRIGA provides:

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3. Click on the general type of service that you are requesting assistance with.

4. The request form opens in a separate window. Leave the “Request is for” radio button

marked to “Me”. Do not select the “Someone Else” radio button.

5. Building - Select the building of your request by clicking the magnifying glass (located to

the far right of “Building”). A separate window opens.

6. In the Name field enter the name of the building. Then hit the “Enter” key on your

keyboard & a list of buildings with that name will display. Select the radio button next to

the correct building and click the “OK” button. A list of building names in TRIRIGA is in

the Appendix of this guide.

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7. Floor - If the building has multiple floors, click on the magnifying glass located on the far

right of the “floor” field. Then select the radio button of floor that the Demand

Request/issue is on and click the “OK” button.

8. Service Request section - click the radio button to the left of Service Request that best

describes the situation that occurred.

9. Describe Your Request section: enter a description of the situation that occurred & add

the location (room number) into the textbox.

10. Then, click on the ‘Submit’ button on the top right corner of the page.

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• After you select the ‘Submit’ button, the page redirects you back to your Agency Contact

homepage. You will also receive an email from TRIRIGA’s Workflow Notification stating

that your request has been received as shown below.

• You will also receive an email(s) from TRIRIGA’s Workflow Notification indicating when

your Demand Request has been assigned to a technician(s).

Important Note: If you need to go back to a previous screen you can either use

the X in the top right hand section of the active screen or use the back arrow in

the internet browser.



4.2 Review a Submitted Demand Request


1. Once logged into TRIRIGA the homepage will appear. On the right-hand side of the

homepage, there is a portal section called “My Active Request” where requests in an

“Issued” status are displayed. After selecting a record a new window will open displaying

the information that was previously submitted with the status of “Issued”.

2. After you have viewed the record click the “X” button in the top right hand corner to close

the window.

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3. To see all of the requests, navigate to the “Related Links – Request Central” portal

section on the left hand side of the screen and click on the “My Request History” link.

The page will refresh.

4. From the “My Request History” page, you will find a list of all your demand requests. To

display more requests on one page, click on the down arrow next to “Show” and select

the highest number.

5. In the “Related Report” section, you can filter the list by clicking on the down arrow next

to “-Select-“. You have the option to select the type of information that is in the status

dropdown list that you would like to view. This will filter the demand requests displayed

by status type.

o For example, only “Completed” demand requests will be displayed if “My

Request History – Completed” in the Related Reports select field is chosen.

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4.3 Reopen a Submitted Demand Request


1. Once logged into TRIRIGA the homepage will appear. On the left hand side of the home

page, select the “My Request History” link located in the “Related Links- Request

Central” section.

2. The “My Request History” page will display. If a Demand Request is showing a

“Completed” status but has not been completed satisfactorily (Example: “Light is out”

and the Demand Request states that it has been fixed, but the light is still out) then click

on that Demand Request link.

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3. Once you select the Demand Request that you need to reopen the page will open the

Demand Request in a separate window. You will need to select the “Re-Open” button in

the top right hand corner of the window.

4. The window will refresh to an active state where you are able to edit any information that

you entered in the original Demand Request. Enter the reason for re-opening the

request by appending your new statement to the “Describe Your Request” section.

5. After you have made your additional comment on the re-opened Demand Request,

select the “Submit” button in the top right hand corner of the window.

• Once submitted, the Demand Request is reissued to the Facilities Manager for handling.

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4.4 Respond to TRIRIGA Service Evaluation Notification Email (Survey)


1. Only you as a requestor will receive an email notification when the Demand Request has

been completed.

2. Then you will receive an email asking you to respond to a survey. You can respond in

one of two ways. The first option is to select the hyperlink in the email labeled “Click to

Open the Linked Record”. The link will take you to the TRIRIGA login screen. Once you

have logged in the screen will refresh and send you to the survey screen.

Important Note: Please DO NOT click on the “Issue”, “Save” and “Save & Close”

buttons in the email from TRIRIGA. Selecting these buttons will not allow you to

respond to the survey. TRIRIGA is an out of box system and was not customized.

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3. The second option is located on the right hand side of your homepage, there is a portal

section called “Reminder – Request Central”. Click on the link for “Action Items.

4. The screen will refresh to the “Actions Items” screen. From the “Action Items” section,

select the Service Evaluation that you would like to respond to. The screen will then

refresh to the Survey screen.

5. In the “Survey Questions” section select the magnifying glass and a dropdown list for

rating the service will be shown. Select the appropriate rating level.

6. If you would like to add additional comment about the service you can by typing them in

the “Comments” field.

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7. After selecting and entering additional comments you will need to select the “Issue”

button in the top right hand corner so that the survey will be sent back to the Facility

Manager to be reviewed.

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5. APPENDIX

5.1 TRIRIGA Building Names

TRIRIGA Building Names (in alphabetical order)

Alachua Regional Service Center East

Alachua Regional Service Center North

Bob Martinez Center - Central Energy Plant

Bob Martinez Center - Twin Towers Building

Bob Martinez Center - Twin Towers Lab (DEP)

Capitol Building

Capitol Building - Security Station North Entrance

Capitol Building - Security Station South Entrance

Carlton Building

Carr Building

CCOC 2450-1 Building Dor #1



CCOC 2540 - Gunter Building

CCOC 2555 - Sadowski Building

CCOC 2575 - Rudd Building - Emergency Operations Center

CCOC 2585 Building

CCOC 4025 Building

CCOC 4030 Building

CCOC 4040 Building

CCOC 4042 Building

CCOC 4050 Building

CCOC 4052 Building

CCOC 4055 Building - Eatz Cafe

CCOC 4065 Building - Central Energy Plant

CCOC 4070 Building

CCOC 4075 Building - Betty Easley Conference Center

CCOC First District Court Of Appeal

CCOC Pavilion

CCOC Sadowski Security Station Building

CCOC Southwood Shared Resource Center

Coleman Building




Collins Building

Commonwealth Chiller Plant

Daytona Beach Regional Service Center

Dimick Building

Douglas Building

Elliott Building

Executive Office Building

FDLE Central Energy Plant - Tallahassee

FDLE Crime Lab - Orlando

FDLE Main Auto Bay - Tallahassee

FDLE Main Building - Tallahassee

FDLE Main Garage Bay - Tallahassee

FDLE Miami Building

FDLE Warehouse - Miami

Fletcher Building

Fort Myers Regional Service Center - D'Alessandro Building

Fort Pierce Regional Service Center - Benton Building

Gore Building

Governor's Cabana

Governor's Mansion

Governor's Mansion Utility

Governor's Swimming Pool Enclosure

Gray Building

Grizzle Building

Grounds Facility

Hargrett Building

Historic Capitol

Holland Building

House Office Building

Hurston Building North Tower

Hurston Building South Tower

Jacksonville Regional Service Center - Singleton Building A

Jacksonville Regional Service Center - Singleton Building B

Jacksonville Regional Service Center - Singleton Cafeteria

Jacksonville Regional Service Center - Singleton Central Energy Plant

Jacksonville Regional Service Center - Singleton FDLE Office/Lab

Jacksonville Regional Service Center - Singleton Joint Dispatch Center




James Building

James Building - Maintenance Building

James Generator Building

J-Substation Switchgear Enclosure

Knott Building

Lakeland Regional Service Center - Peterson Building

Larson Building

Marathon Marine Maintenance

Marathon Regional Service Center

North Broward Regional Service Center

North Broward Regional Service Center Chiller Plant

Opa-Locka Regional Service Center North

Opa-Locka Regional Service Center South

Opcon - Building F

Parking Garage # 1 - Tallahassee

Parking Garage # 17A, B & C - FDLE Main - Tallahassee


Parking Garage # 29 - Senate Office Building

Parking Garage # 30 - House Office Building

Parking Garage # 31 - New Capitol Building



Parking Garage # 53 - Fort Myers RSC

Parking Garage # 56 - Hurston

Parking Garage # 58 - Daytona Beach Regional Service Center

Parking Garage # 62 North - Rohde Building

Parking Garage # 62 South - Rohde Building

Parking Garage # 63 - Lakeland Regional Service Center

Parking Garage # 73 - FDLE - Miami

Parking Garage A - Tallahassee

Parking Garage B - Tallahassee

Parking Garage C / DMS Maintenance Storage - Tallahassee

Parking Garage D - Tallahassee

Parking Garage E - Tallahassee

Pepper Building

Records Storage Annex

Records Storage Center

Rohde Building



Sebring Building

Senate Office Building

Trammell Building

Turlington Building

Documents

Demand Work Order Request Guide.pdf