Demanding Good Governance Inside and Out

March 25, 2010Demanding Good Governance Inside and OutGovernance in HD is about Improving Service Delivery and OutcomesImproving outcomes through enhanced efficiency, equity and quality of service delivery requires improved governance good intentions and more spending are not enough

Good governance requires (i) stronger incentives for service providers and (ii) stronger accountability mechanisms (long and short route) to improve results in the delivery of services and benefits.

Improving agencyInvolves influencing: policy makers (e.g. spending decisions, quality of services) and providers (e.g. effort)Requires access to information (transparency) & opportunities to use it (redress) Information: timely, relevant, credible (e.g. right to information, information campaigns, scorecards)Opportunities: turn information into action (e.g. vote, complaints, user oversight, choice).

3Mapping of Demand-Side Instruments in FY08 HD projects*Preliminary data from desk reviews by QAG and HDNCE of 64 HD projects that went to the Board in FY08.44Knowledge on what worksDeveloping and piloting HD governance indicators for diagnosis; benchmarking; monitoring of policies and projects;Framework paper; country pilots in health and education; SP under development;Stock-taking of Demand-Side instruments in HD projects;Transparency; participation; 3rd party monitoring; redress mechanisms.Collecting Impact Stories of what works;Building a community of practice.Analytical and Measurement ToolsPublic Expenditure Review (PER) Toolkit (On-Line);Quality of Medical Care Case Studies and Tools (On-Line);Public Expenditure Tracking Survey Guidance Note and One-Stop-Shop portal (forthcoming);Benchmarking Teacher Policies Tool;Error, Fraud and Corruption Toolkit in Social Protection (forthcoming).www.worldbank.org/hdchiefeconomist