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MODIFY OR VIEW PROFILEMODULE 6

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Welcome! To help you understand how to get from one screen to the next, here are a few pointers!

To navigate the presentation:1.To advance – use any of these keys; Page Down, Right Arrow or Enter2.To go BACK – use any of these keys: Page Up, Left Arrow Key

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Before we get started with the module, here are a few helpful hints!

1.Take your time! Read each slide carefully.2.Take notes! You will need to contact DEC after viewing all modules to receive a quiz. The phone number is: 518-402-8843.3.Slides are designed to show you the steps to complete an action. 4.Some screen captures may not look EXACTLY like you will see on your system. It all depends on the computer system setup that you are using. 5.REMEMBER to refer to the License Issuance Handbook for further information on Business Rules.

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1. Slides are designed to show you the steps to complete an action and use screen captures from the application.

2. Red squares points out things that require an ACTION or INPUT.3. Red circles point out the button to COMPLETE the action and

move to the next step.4. Yellow shaded boxes with red print are there to EXPLAIN items

on the screen or business rules.

Explains the screen and points out

business rules.

MODULE 6: OBJECTIVES

Upon completion of this module the Agent will:• Modify Customer profile• View Customer profile

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BUSINESS

• There are no license sales in the Modify/View profile option

• This activity is only for those Customer’s with existing profiles

• Agent can update Customer Information such as: Address, Phone Number, Appearance (Height/Eye Color), Sportsman Education, Landowner information and Military Disability

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CHOOSE AN ACTIVITY

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Select

ClickProceed through Screens and make the appropriate changes

Be sure to Locate a Customer using the steps in Module 3

LICENSE ISSUANCE

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At the end of a successful profile update you will see a Green box that states “Your online application has been successfully submitted”. There are no tags/receipts to print through the Modify or View Profile option.

Remember, profile updates will not be saved if you do not reach the “success” screen.

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Please continue to Module 7 – Replace Documents