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VOID SALESMODULE 9

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Welcome! To help you understand how to get from one screen to the next, here are a few pointers!

To navigate the presentation:1.To advance – use any of these keys; Page Down, Right Arrow or Enter2.To go BACK – use any of these keys: Page Up, Left Arrow Key

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Before we get started with the module, here are a few helpful hints!

1.Take your time! Read each slide carefully.2.Take notes! You will need to contact DEC after viewing all modules to receive a quiz. The phone number is: 518-402-8843.3.Slides are designed to show you the steps to complete an action. 4.Some screen captures may not look EXACTLY like you will see on your system. It all depends on the computer system setup that you are using. 5.REMEMBER to refer to the License Issuance Handbook for further information on Business Rules.

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1. Slides are designed to show you the steps to complete an action and use screen captures from the application.

2. Red squares points out things that require an ACTION or INPUT.3. Red circles point out the button to COMPLETE the action and

move to the next step.4. Yellow shaded boxes with red print are there to EXPLAIN items

on the screen or business rules.

Explains the screen and points out

business rules.

MODULE 9: OBJECTIVES

Upon completion of this module the Agent will:• Know how to void a sale

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BUSINESS

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• Sales can only be VOIDED by midnight on the day of sale

• Agents can only void sales made at their location• Sales that need to be voided after that day, must be

handled by DEC Revenue Management• Agent cannot void:• Lifetime Licenses• DMP’s• Licenses sold through another Agent/location• Licenses that have been replaced

• Voiding a hunting license will not void the DMP selection

• Return all voided license/tags to DEC Revenue

CHOOSE AN ACTIVITY

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Select

Click

Be sure to Locate a Customer using the steps in Module 3.

SELECT DOCUMENTS TO VOID

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Select document(s) to

void

Click

SELECT YES TO VOID

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Select YES

Click

Change the NO radio button to YES

VERIFY DOCUMENTS TO VOID

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Verify status has changed to YES

(do not check the box)

Click

Edit button

Continue button

Full screen view

APPLICATION REVIEW

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The Application Review pages asks that the Agent verify all information.

If an error has been made, EDIT buttons are found on the right side of the section or use the Breadcrumb trail.

If all information is correct, Click continue.

Click

Use “breadcrumbs” to navigate! Do NOT hit the browser BACK button

LICENSE ISSUANCE

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A successful License Void screen will display.

At this screen the void process is complete and there are no licenses or tags to print.

Voided sales will be itemized on your Daily Sales Report.

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Please continue to Module 10 – Deer Management

Permits