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11/7/2012 1 1 City of Chicago Department of Human Resources Resume Development Presented by City of Chicago Department of Human Resources Workshop Overview • Resume Basics • What is a Resume? • Key Components • Highlighting Your Accomplishments • Tailoring Your Resume • Common Resume Mistakes • Tips for Applying Online • Job Search Strategies 2

Department of Human Resources Resume Development · 11/6/2012  · 11/7/2012 6. Resume Formats. Combination • The combination resume incorporates the best of the chronological and

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Page 1: Department of Human Resources Resume Development · 11/6/2012  · 11/7/2012 6. Resume Formats. Combination • The combination resume incorporates the best of the chronological and

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City of Chicago Department of Human Resources

Resume Development

Presented by City of Chicago Department of Human Resources

Workshop Overview

• Resume Basics

• What is a Resume?

• Key Components

• Highlighting Your Accomplishments

• Tailoring Your Resume

• Common Resume Mistakes

• Tips for Applying Online

• Job Search Strategies

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What is a Resume?

Your resume:

• A summary of your background and

credentials

• A marketing tool

• Promotes your skills and abilities in

relation to the needs of an organization

• Purpose is to obtain an interview

The product is YOU – the potential buyer is the

EMPLOYER.

Resume Components

• Heading

• Summary or Job Objective

• Work Experience

• Education

• Other credentials, such as licensing or awards

Tip: Use PAST tense even when describing current position

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JESSE APPLICANT

123 Elm Street, Anywhere, IL 55555

[email protected] H 555-555-555 C 555-555-5555

2008 - Present

1994 - 2008

2008

Heading

• Name

• Address

• Phone numbers

• Email address (professional)

JESSE APPLICANT 123 Elm Street, Anywhere, IL 55555

[email protected]

H 555-555-555 C 555-555-5554

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Summary

HIGHLY QUALIFIED LIBRARIAN

Outstanding Librarian with expertise in the delivery of

comprehensive reference services utilizing a wide

variety of technologies and formats. Expertly

administer library programs across broad areas,

including technical services, academic, public, and

special libraries. Extensive experience training end-

users in use of complex resources, reference

sources, computer searches, and document delivery.

Professional Experience

PROFESSIONAL EXPERIENCE

Librarian, ABC County Public Library, Miami, FL 2008 - Present

Provided extensive support to adults, young adults, and children in the areas of reference, homework, and research. • Developed a plan and implemented to increase the level of customer

satisfaction.

• Demonstrated expertise in areas related to circulation policies and procedures, document delivery, and inter-library loan processes.

Librarian, XYZ University, Miami, FL 1994 - 2008

Provided outstanding service and critical information to all library visitors in need. Promoted reading and literacy awareness through high-impact events and informational correspondence. • Designed innovative library programs to increase timeliness and currency of

library collection and significantly decrease book delinquency.

• Devised processes that streamlined assessments and maximize library operations.

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Education and Other Credentials

EDUCATION & TECHNICAL SKILLS

XYZ UNIVERSITY, Miami, FL

Master's Degree, Major: Library and Information Science, 2008

Relevant Coursework, Licensures, and Certifications:

Illinois State Department of Education, Teacher Certification, Area of Specialization: Library Media

Technical Skills: Type 40 WPM; Windows 95/98/2000/XP; Microsoft Office Suite; Internet Explorer/Netscape; SIRSI Workflows CARL ; OCLC CatME; OCLC FirstSearch; Marina; Voyager

Resume Formats Chronological

• A chronological resume starts by listing your work history, with the most recent position listed first.

• Your jobs are listed in reverse chronological order with your current, or most recent job, first.

• When to use:

• This type of resume works well for job seekers with a strong, solid work history.

Functional • A functional resume focuses on your skills and

experience, rather than on your chronological work history.

• When to use:

• It is used most often by people who are changing careers or who have gaps in their employment history.

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Resume Formats Combination

• The combination resume incorporates the best of the chronological and functional formats. Generally, it leads with a description of functional skills and related qualifications, followed by a reverse-chronological employment history.

• When to use:

• This format allows you to state your most relevant qualifications up front.

Summary Statement

Example • Design consultant with over ten years

experience, and a track record of producing extraordinary results for more than 20 national and community-based organizations.

• Use action words that highlight results, such as “developed, managed, designed, analyzed”

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Job Objective

Example • Obtain a position at ABC Company where I can

maximize my management skills, quality assurance,

and training experience.

• If you include a job objective on your resume, it's

important to tailor the resume objective to match the

position you are applying for. The more specific your

resume objective is the better chance you have of being

considered for the job.

Highlight Accomplishments

• Situation - Describe a specific event or

situation from your past work experience.

• Task - What was required? What were the goals?

• Action - What specific actions do you take?

• Result - Describe positive outcome of your

actions.

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Do Your Research

• Research your target companies and

jobs

• What titles and job descriptions interest

you?

• What is the job description terminology?

• Find examples of resumes with the same targeted job description

Do Your Research (cont.)

• Locate job postings for relevant positions in

various types of organizations

• Identify key terminology and “buzz words”

used in those postings

• Incorporating these words will ensure that

screening software doesn’t eliminate your

resume from consideration

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Tailoring Your Resume

• Tailor your resume to specific positions and

organizations

.Do your research

.Pull key words from the job description

• Ask yourself “So What?” regarding

statements on your resume

.What was the impact?

.How will I make an impact in the new position or organization

Tailored Focus

• Understand the organization's needs

. Identify how your strengths and skills will benefit the

company or organization

• Make an inventory of your skills vs. job requirements

. Point out the fit

• Identify your accomplishments

. How do those accomplishments make you uniquely

qualified for this position?

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Common Mistakes

• Ineffective Content

. Highlight experience and accomplishments, not job duties

• Poorly Organized

. Use discrete sections and headings to focus the reader’s attention

• Too Generic

. Use concrete examples and descriptions to illustrate what you have accomplished

Common Mistakes

• Being misleading

• Too Long

. 1-2 pages preferred

. 3 pages maximum

• Irrelevant information

. Omit hobbies and other personal information unless it is relevant to the job

• Spelling and Grammatical Errors

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Resume Basics • Summarize your

background and

credentials

• Targeted to specific

opportunities

• Highlight your

accomplishments

• S.T.A.R.

Applying Online

• Most organizations now use an online

submission process

• Be aware that various resume formats and file

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types may be required

Example

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Job Search Strategies

• Hiring Manager Statistics

• 1% will keep or respond to unsolicited resumes

• 80% say a cover letter is important

• 80% of jobs landed through networking

• 100% expect Thank-You notes

• 1-in-245 resumes result in an interview

Networking

• Create your “elevator speech”

• Use keywords and accomplishments to create a brief statement of what you have to offer

• Network with companies and employees

.LinkedIn

.Facebook

.Twitter

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Networking (cont.)

• Make a list of everyone you know; consider

how they can assist in your search

• Walk away from any networking meeting with

at least two new contacts

• Join or create an “Accountability Group”

• Work with others to share ideas; provide encouragement and accountability during your search

How Do I Search Jobs Online

• Do not limit your job search to one organization’s internet site

•Municipal •Corporate

•State •Private

•County •Non-for-Profit

• Professional organizations, community service groups, and colleges and universities also post job openings

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t

Social Media: Professional or Recreational

• Sites such as LinkedIn, Facebook and Twitter can be helpful in your search

• But remember to maintain a positive online appearance

How Do I Monitor My Online Appearance?

• Enter your name into an internet search engine and review the results

• Be aware of photos that you pos allow to be snapped in social or

settings

• Consider how your posts or comments may be perceived

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Resume Checklist

1. Are the sections of your resume clear an easy to follow?

2. Did you identify your accomplishments?

3. Does the wording of your resume match the needs described in the job posting?

4. Did you and another person proofread your resume?

5. Did you format your resume for compatibility with online submission requirements

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Effective Interviewing Skills Workshop

City of Chicago Department of Human Resources

Thank You

Thank you for your participation.

You can find this presentation under the

“ALERTS” section of our website:

www.cityofchicago.org/CAREERS

Presented by

City of Chicago

Department of Human Resources

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AGENDA

• WHAT EMPLOYERS WANT TO KNOW

• TYPES OF INTERVIEWS

• PREPARATION

• STAGES OF A TYPICAL INTERVIEW

• COMMON QUESTIONS

• AFTER THE INTERVIEW

What Employers Want to Know

• Do you have the skills and experience to perform

the job duties?

• Can you articulate what makes you a strong

candidate?

• Do you demonstrate enthusiasm and interest?

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Types of Interviews

• Informational interview

informal meeting to gather information about a company or an

industry

• Screening interview

conducted to narrow pool of candidates; may be with an HR representative or recruiter

• Selection interview

conducted by hiring manager or another key decision-maker

Interview Preparation

Research

Learn

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Exemplify

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Interview Preparation Dress Professionally – a few tips:

Gentlemen Ladies

• Conservative suits are best

• Ties should be conservative in pattern

and style

• Black or Oxblood (Burgundy) lace-up

shoes.

• Avoid necklaces, bracelets, earrings

• Neatly trimmed beard or mustache

• Cover tattoos as much as possible

• Avoid cologne

• Business suits (skirt or pants)

• Medium to dark colors - blue, gray or black

• Jewelry should not be distracting

• Limited make-up

• Avoid perfume

• Hair should be clean and nicely

styled

• Hosiery in neutral tones, no patterns

• Conservative closed-toe shoes

Stages of the Interview

Introduction Communicating and

Information Gathering Closing

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Stages of the Interview

Introduction

• Breaking the ice

• First chance to make an impression

• Actively and enthusiastically engage from the start

• Avoid brief, one-word responses

Stages of the Interview

Communicating and Information Gathering

• The interviewer’s questions for you

• Expect questions on your experiences and interests

• Give specifics that back-up your answers

• Prove by example. Hint: S.T.A.R.

• Telling stories of your personal success is not ”bragging”

• Lead with the positive. Avoid any negative comments.

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Highlight your accomplishments

• In each job, how did you set yourself apart?

• How did you take the initiative?

• When did you go above and beyond what was asked of

you?

• What are you most proud of in each job?

Be a STAR Candidate

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Describe the Situation.

What Task was required?

What Action did you take?

S

T

A

R What was the Result?

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Using STAR to answer interview questions

• Opportunities to discuss accomplishments:

• Tell me about an idea you had that was implemented?

• What are your strengths?

• What is your greatest accomplishment?

• Select an accomplishment which relates to the position

• Give specific details

• Quantify with numbers if possible

Typical Interview Questions

. Tell me about yourself.

. Name a weakness that you have.

. Describe a situation where you had to juggle

several difficult tasks.

. Where do you see yourself in five years?

. Why do you want this job?

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Work History Questions

. Why did you leave ABC Organization?

. Why are you looking for a new position after

only 4 months at ABC Organization?

. What were you doing during the first 6

months of 2010?

Work History Questions

. Provide a brief, direct response, such as:

. My position was eliminated as a result of

budgets throughout the City

. Be prepared

. Be confident in your explanation

. Highlight the positive

. Talk about volunteer work

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Stages of the Interview

Communication and Information Gathering

• Your questions for the interviewer

• Research + Curiosity = Good Questions

• Base your questions on your research

”I noticed on your website that you have a six month

training program. Could you tell me more about that?”

- Is a better question than ­

“Could you tell me more about your training program?”

Keys to selling yourself

• Be solution oriented – tell how you will solve and have solved problems

• Use examples – to describe results

• Have sound bites – succinct phrases that highlight your skills

• Refer to your resume – Refer to ”what” you did and ”how” you did it

• Positive – complaints and blaming will not sell you.

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Stages of the Interview

Closing

• Closing the deal

• Indicate enthusiasm for the job and the opportunity to interview

• Summarize what makes you qualified for the job

• Have a strong closing:

”I am very interested in this opportunity because...”

• Get a sense of the next step in the process

After the Interview

• Assess your performance; consider ways you can improve

• Send a thank you letter with these sections:

• Thank the interviewer

• Reiterate why you're a good fit

• Close by saying you're looking forward to the next step

• A second letter or call may be appropriate after some time

has passed if you have not received any communication

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Helpful Tips

. Practice with mock interviews

. Plan to arrive 10 minutes early

. Turn off your cell phone

. Bring at least five resume copies

. Bring a list of references

. Avoid negative comments, especially in reference

to former employers or colleagues

Helpful Tips

Employers were asked: What impressed you about the best candidates you interviewed?

• Communication skills

• Knowledge of career and how their strengths and abilities will be applicable

• Genuine

• Prepared for the interview

• Common sense

• Positive attitude

• Confident

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FFOOCCUUSS

GOOD LUCK!

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Thank You

Thank you for your participation.

You can find this presentation under the “ALERTS” section of our website:

www.cityofchicago.org/CAREERS

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