28
Develop your Leadership, Transform your Team -Heather Erhard, Director, Erhard Associates -Lisa Foster, Production Manager, McCain Foods Effective Leadership Think of a leader who stands out – in fact you wish all leaders were like this. What are the skills and characteristics that define this leader?

Develop your Leadership, Transform your Team - QNET … · Develop your Leadership, Transform your Team-Heather Erhard, ... Primal Leadership, Goleman, Boyatzis, McKee Independence

Embed Size (px)

Citation preview

Develop your Leadership, Transform your Team

-Heather Erhard, Director, Erhard Associates

-Lisa Foster, Production Manager, McCain Foods

Effective Leadership • Think of a leader who stands out – in fact

you wish all leaders were like this.

• What are the skills and characteristics that define this leader?

Effective Leadership

Decisive Gives feedback

Good communication Manages stress

Empathy Calm in crisis

Good listener Competent

Organized Available

Visionary Trusts and is trustworthy

Sense of Humour Delegates

Positive Knowledgeable

EI Defined • Emotional Intelligence is a set of emotional

and social skills that influence the way we – Perceive and express ourselves

– Develop and maintain social relationships

– Cope with challenges

– Use emotional information in an effective and meaningful way

It is a predictor of success in work and life.

EI Defined

• A set of skills that enable us to make our way in a complex world – street smarts or common sense.

• How we manage ourselves and relate to others.

Multi Health Systems

EQ-i 2.0 assessment

• The only scientifically validated tool of emotional intelligence used by thousands of organizations and over 1 million people in 80 countries.

Emotional Intelligence =

Good Leadership

The Foundations of EQ-i 2.0 • Self Perception

• Self Expression

• Interpersonal

• Decision-making

• Stress Management

Foundations and Subscales

Self Perception

• Emotional Self Awareness

• Self Regard

• Self Actualization

Emotional Self Awareness

Ability to be aware of and understand one’s feelings and their impact.

Self Regard

Ability to respect and accept one’s strengths and weaknesses.

Self Actualization

Ability to improve oneself and pursue meaningful objectives.

Foundations and Subscales

Self Expression

• Emotional Expression

• Independence

• Assertiveness

Emotional Expression

Ability to express one’s feelings verbally and non-verbally.

People retain

7% words spoken

38% tone

55% body language

‘If a leader resonates energy and enthusiasm, an organization thrives; if a leader spreads negativity and dissonance, it flounders.”

Primal Leadership, Goleman, Boyatzis, McKee

Independence

Ability to be self-directed and free of emotional dependency on others.

Assertiveness

Ability to express feelings and thoughts in a non destructive way.

Foundations and Subscales

Interpersonal

• Interpersonal Relationships

• Empathy

• Social Responsibility

Interpersonal Relationships

Ability to develop and maintain mutually satisfying relationships.

Empathy

Ability to recognize, understand and appreciate the feelings and thoughts of others.

“Seek first to understand, then be

understood.”

Stephen Covey

Social Responsibility

Ability to contribute to society, one’s social group, and to the welfare of others.

Foundations and Subscales

Decision Making

• Impulse Control

• Reality Testing

• Problem Solving

Impulse Control

Ability to resist or delay an impulse, drive, or temptation to act.

Reality Testing

Ability to remain objective by seeing things as they really are.

Problem Solving

Ability to solve problems where emotions are involved using emotions.

Foundations and Subscales

Stress Management

• Flexibility

• Stress Tolerance

• Optimism

Flexibility

Ability to adapt one’s feelings, thinking, and behaviour to change.

Stress Tolerance

Ability to effectively cope with stressful or difficult situations.

Optimism

Ability to remain hopeful and resilient, despite setbacks.

Happiness

Ability to feel satisfied with oneself, others

and life in general.

Applications for EQ-i 2.0Leadership development

Executive coaching

Profiling star performers

Selection and retention

Building high performing teams

Career development and transition

Training and development

Organizational change

Personal development

Our MissionAchieve sustainable greatness

Continue to select, train, and develop a teamthat “walks the talk” throughout our facility

Continue to set high expectations, while providing each other with the autonomyand support needed to succeed

Continue to get better; maintainour improvement trajectory

McCain Foods Portage la Prairie

Really?

Chihuahua

Emotional Intelligence

Key Strengths

• Emotional Self Awareness

• Interpersonal Relationships

• Self actualization

• Optimism

Key Areas for Development• Impulse Control

• Empathy

Board pictures

“Seek first to understand, then be

understood.”

Stephen Covey

Ask Questions

1. What have we done in the past?

2. What worked & what did not?

3. Were you involved in the past?

4. What is our goal?

5. What are your thoughts?

6. Do you understand the direction?

New board

Jamaica

My Three Questions:

1. What would this change for me?

2. How important is this for me?

3. What would I lose?

Re-set!

1. Take 3 deep breaths.

2. Push chair back.

3. Ask for some time to provide answer at a later date.

Emotional Intelligence

Personal Mission StatementsPersonal

Loving, understanding, strong, dedicated and dependable wife and mother.

ProfessionalA hard-working, self-directed, dedicated leader who

teaches, grows, learns and builds strong relationships.

Principles to Live by

1. Devoted time – can do anything, but not everything.

2. Time Management – invest my time in what matters.

3. Focus attention – allocate time for things that matter. Avoid procrastination.

4. Be productive – do what I say I was going to do.

5. Integration – work and life.

6. Improve my life – how to and keep going….

Speaker Contact Information:• Heather Erhard, Director, Erhard Associates, 204-488-

4348, [email protected], www.erhardassociates.com

• Lisa Foster, Production Manager, McCain Foods,

204-856-2832, [email protected]