Difficult Dialogues:Engaged learning across

differences

Gary AndersonIntergroup Relations Program

ObjectivesObjectives

•Learn about the Intergroup Dialogue model of communication.

•Distinguish between dialogue, discussion, debate

•Consider ways to apply dialogue concepts to your work unit.

Key Concepts•Normalizing Conflict

•Understanding rather than agreement

•Empathy

•Power/Privelege/Status

•Social Identity

•Perspective Taking

What is What is Intergroup Intergroup Dialogue?Dialogue?

•Intergroup dialogue (IGD) is an educational model that brings

•together students from two or more social identity groups

•in a co-facilitated environment to learn how to communicate

•about group membership, inequality, and social justice

• Composition

• Structure

• Content, Process, and Action Goals

• Collaborative Nature of IGD

Why Intergroup Dialogue?

• Presence of diversity on campus does NOT equal frequent, positive, or meaningful contact.

• Intergroup contact can be minimal or negative.

• Leverages educational value of diversity

•Opportunity to learn how to engage in difficult conversations across differences.

• Can enhance individual’s knowledge and skills and contribute to positive campus climate.

The Four Stages of Intergroup

Dialogue

Stage 1: creating a shared meaning of dialogue

•Group dynamics, listening/communication skills

•Group guidelines

•How dialogue differs from debate.

•comfort zones and learning edges

Stage 2: understanding identity, social relations•Concepts of social identities and

multiple identities.

•In-groups and out-groups.

•Influence of group membership on experiences and perceptions.

•Systems of power and privilege.

Stage 3: hot topics•Analysis of specific controversial

issues.

•Relation of group differences to power and systems of privilege.

•Differing group interests and outcomes.

•Managing and utilizing conflict as a learning opportunity.

Stage 4: Alliances and Empowerment•Collaboration Project Intergroup

Presentations.

•Carrying the dialogue experience beyond the classroom: ways to continue personal growth and learning.

•Interpersonal and institutional change and action. Cycle of liberation.

•Nature of alliances; what is effective; how to form alliances.

Intergroup DialogueIntergroup Dialogue Theoretical FrameworkTheoretical Framework

COMMUNICATION PROCESSES

(within the group)

OUTCOMESIntergroup

Understandingawareness of structural

inequalitysocial identity engagement

Intergroup Relationships

intergroup empathymotivation to bridge

differences

Intergroup Collaborationconfidence in taking actionfrequency in taking action

INTERGROUP DIALOGUE PEDAGOGY

Active Learning

Structured Interaction

s

Facilitative Guidance

PSYCHOLOGICAL PROCESSESCognitive Affective

(within individuals)

Comparing Debate, Discussion

and Dialogue

Paradigm for communicating across

differenceDebate“might is right”

Discussion“the noisier, the smarter”

Dialogue“Connectivity for community”

Debate is oppositional: two sides oppose each other and attempt to prove each other wrong. Personal experience is secondary to a forceful opinion.

Discussion tends to contribute to the formation of an abstract notion of community.Personal experience and actual content are often seen as separate.

Dialogue is collaborative: two or more sides work together toward common understanding.Personal experience is a key avenue for self-awareness and understanding of differences.

Self-orientation

Debate“might is right”

Discussion“the noisier, the smarter”

Dialogue“Connectivity for community”

Debate defends assumptions as truth.In debate, one submits one’s best thinking and defends it against challenges to show that it is right.

Individual contributions often center around center of “rightness.”In discussion, the impact may often be identified and processed individually and outside of the group setting.

Dialogue calls for temporarily suspending judgments and causes introspection on one’s own position.Dialogue reveals assumptions and biases for reevaluation.

Other-orientation

Debate“might is right”

Discussion“the noisier, the smarter”

Dialogue“Connectivity for community”

In debate, one listens to the other side in order to find flaws and glaring differences.

In discussion, one listens only to be able to insert one’s own perspective and is often serial monologues.

In Dialogue, one listens to the other sides in order to understand, find meaning, and points of connection.

Emotions in the process

Debate“might is right”

Discussion“the noisier, the smarter”

Dialogue“Connectivity for community”

Debate involves a countering of the other position without focusing on feelings or relationship and often belittles or depreciates the other person.

In discussion, emotional responses may be present but are seldom named and may be unwelcome.

In dialogue, emotions help deepen understanding of personal, group and intergroup relationship issues.

End state

Debate“might is right”

Discussion“the noisier, the smarter”

Dialogue“Connectivity for community”

In debate, winning is the goal

Discussion assumes, the more perspectives the better.Discussion can be open or close-ended.

In dialogue, understanding is the goal.Dialogue remains open-ended.

Thank you!

Intergroup Relations OfficeUniversity of California San Diego