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DigitalTransformationis a Journey, Not a Destination
Karrie Ilagan | Managing Director
Microsoft Philippines
of the workforce will be Millennials by 2025, –
with a different view of the work environment 1
of government employees will use
multiple form factors on a daily basis by 2020 2
Saving annually - If half of all Federal
workers used video conferencing 3
40% 8 Billion75%
4
Filipino Citizens’ Pain Points
Horrible Commute
Heavy Traffic
Unemployment
Disaster Management
Long Lines
Poverty
Demand for
omni-channel
citizen
engagement
Citizen
expectations of
digital service
deliveryExpanding
volume and costs
of data
Digitizing labor
intensive,
paper-based
processes
Cross-agency
collaboration
for better
service
Security,
privacy and
regulatory
requirements
Aging, costly
and inflexible
legacy
technology
Recruiting and
retaining next
generation of
government
workers
The rapid pace of innovation and
societal changes are presenting new
challenges for agencies
All industries are investing heavily in digital transformation
Source: IDC, PAC, Gartner, Markets and Markets, MGI analysis
1 2016 calculated based on 2015 actuals from Gartner plus an 8% CAGR
$151
billionForecasted
digital
transformation
spend for top
ten highest-
spending
industries
Public sector
Telco and media
Advanced manufacturing
Retail/wholesale trade
Health
Professional services
Basic goods
manufacturing
Utilities
Transportation
1
2
3
4
5
6
7
8
9
10
2016
$ Billions
Financial services
6
7
9
12
12
15
19
19
20
32
2019
20161 155
200-
239
$ billions
Forecasted digital transformation spend 2016-19
Digital transformation is essential to advance the mission of government
7
ENGAGE YOUR
CITIZENS
for greater
connection and
participation
EMPOWER YOUR
EMPLOYEES
to deliver
productivity gains
that improve impact
OPTIMIZE YOUR
OPERATIONS
for a more efficient
service delivery
platform
TRANSFORM
YOUR SERVICES
to unlock insights that
improve citizen
services
Enhance
government
field work
Public value is the
measure of success
Enable greater
productivity
Promote
greater
connection
with citizens
Highly Profitable enterprise
Product focus – independently successful enterprises
Siloes
Reinvention of the wheel
Lagging on the innovation curve
PC sales are in decline, and in an alarming way for the first time - ExtremeTech
Gartner: PC sales continue to slide as tablets eat their lunch - Engadget
Windows 8 Couldn’t Save Holiday PC sales - AllThingsD
Gartner: Windows 8 failed to kickstart PC market - ZDNet
PC shipments drop by about 6% as consumers opt for tablets –The Guardian
The Odds are increasing that Microsoft’s business might collapse -
Business I Insider
Microsoft is fast turning into a Sideshow - Forbes
Microsoft downgraded by Morgan Stanley, stock down – San Diego Tribune
We needed to find our Core ..
Innovation.Our industry does not respect Tradition.
It respects Innovation on going forward basis.
If you are going to have a risk-taking culture,
you can’t really look at every failure as a failure,
you’ve got to be able to look at the failure as a
learning opportunity.
- Satya Nadella