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SUSAN C. FLETCHER
1838 Avocado RoadOceanside, California 92054Email:
[email protected]
Linkedin:www.linkedin.com/in/susancfletcher
SUMMARY
Strategic benefit leader with 15+ year's experience with U.S.
and multi-nationalgrowth-oriented organizations. Proven track
record aligning global human resource initiatives and benefit and
retirement plans to achieve business objectives and goals. Highly
innovative leader with the ability to identify opportunities
toimprove benefit expenditures and optimize plan and process
efficiencies. Stronganalytical, financial, fiduciary and governance
skills. Demonstrated success designing multifaceted communication
strategies to educate participants on benefitusage, access, plan
wellness features and the value of plan offerings.
Key Skills and Accomplishments
* Strategic Global Benefits Management: Developed global benefit
strategy and guidelines to support corporate objectives by
providing competitive benefits, maxi
mizing pooling and other cost efficiencies, maintaining
compliance with local regulations and ensuring world-wide policy
and practice consistency. Led benefit and retirement planning and
enrollment for global start up locations. Partneredwith
international HR to develop and implement global benefits,
retirement plans, policies and programs. Managed Expatriates
including; contract assignment, Visa application process and
relocation assistance for Expatriate and family. Assisted in the
placement of technical support for short-term global assignments.o
Achieved 40% benefit savings for *global start up operation.
* U.S. and Canada: Directed, designed, administrated and
communicated $45 million dollar U.S. Health and Welfare Plans,
Disability, Retirement Programs and Employee Stock Purchase plans,
in support of the company's strategic objectives in the U.S. and
Canada. Provided fiduciary and legal compliance oversight to
mitigat
e company risk and ensure equitable employee treatment.o
Achieved $1.5 million savings for U.S health care plans through
successful selection of vendors and provider negotiations process.
Continued savings from increased network discounts, administrative
discounts and Rx rebates. Reduced employee out-of-pocket costs.o
Achieved a 20% cost decrease for Canadian benefit plans while
significantly enhancing the benefit offerings for employees.o
Harmonized HR policies, practices and employee handbooks for U.S.
and Canadian operations in keeping with the Company's global
philosophies and goals.
* Global Retirement Planning and Governance: Established and
managed retirement/pension plans world wide. Voting member and
leadership role on the Benefit and Investment Committee
O Attained 95% employee participation success in the U.S. 401(k)
plan through strategic and comprehensive communications to ensure
employee understanding and acceptance of automatic enrollment
implementation. This successful 401(k) participation campaign was
featured as a best practice in "Workspan" magazine publishedby
World At Work.O Revamped and realigned the Canadian Registered
Pension Plan. Increased Canadian employee participation from 30% to
74% through effective communications and employee meetings.O
Developed and administered a Union 401(k) plan to move bargaining
unit employees from under funded MEPA plans resulting in lower
employer plan fees.
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* Wellness Programs: Developed and maintained a successful
preventive wellness program, initiatives and campaigns to emphasize
the importance for employees to schedule annual physicals and
wellness screenings; resulting in a 65% participation rate.
* Disability/Worker's Compensation Management: Reduced
disability claims and leave of absence durations by 37% through
effective leave management, innovative process improvements and
consultative guidance with field managers. Reduced Worker's
Compensation reportable injuries by 35% through comprehensive
safety training, communications and campaigns.
Global Benefits Manager
Callaway Golf Corporation, Carlsbad, California 2009 -
2010Callaway Golf Corporation is a $1 billion dollar global
manufacturer of high performance golf equipment and
accessories.Designed, developed, implemented and managed Health and
Welfare plans, Disability, Worker's Compensation, Retirement and
Employee Stock Purchase plans for 2,300employees world-wide.
Director Benefits
Rental Service Corporation, Scottsdale, Arizona 1995 - 2008
Rental Service Corporation (RSC) a $2.5 billion dollar provider
of equipment andrental services for the construction,
industrial/petrochemical and manufacturing sectors with over 500
locations in the United States, Canada and Mexico. Subsidiary of
global giant, Atlas Copco, Stockholm, Sweden. RSC sold/restructured
in2008.Directed, designed and communicated $45 million dollar U.S.
Health and Welfare Plans, Disability and Retirement Programs, in
support of the company's strategicobjectives in the U.S. and
Canada. HR team leader for over 100 acquisitions, start up
locations and a large merger. Performed due diligence research,
conductedbenefit, pay and policy comparisons, and gap analysis.
Provided recommendationsto ensure the smooth transition and
integration of acquisition and new employees.
Manager Human Resources and Benefits
British Petroleum, Santa Ana, California 1990 - 1995Chemical
division with locations in Los Angeles and Orange County,
California.Division closed in 1995.Directed the organization's HR
activities including, recruitment, benefit and retirement plans,
compensation and merit budget planning, succession planning,
EEO/Affirmative Action, Worker's Compensation, training,
organizational developmentand facility security and clearance
administration. Leadership role on the division's steering
committee to ensure HR strategies and initiatives leverage business
success. Performed organizational reviews, including succession
planning, employee development and the identification of key
employees. Conducted follow up
meetings with managers to design action plans to remedy HR
issues and implementaction plans to ensure the success of
organizational goals.
EDUCATION
BS - Human Resources ManagementOakland University, Rochester,
Michigan
