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DONNA JEAN DICKSON14 Bay Hill Lane. * Magnolia, DE 19962 * Cell: 302.650.7854 * Email: dd13988c6@westpost.net

SENIOR MANAGEMENT PROFESSIONALIndustrial * Automotive * Aerospace/Defense * Business Systems

EXECUTIVE SUMMARY

Innovative, assertive and goal oriented Senior Management Professional who offers a distinguished background of successfully propelling quality programs and initiatives that spur operational growth and profitability. Outstanding ability toeffectively identify opportunities, develop focus and provide tactical businesssolutions. Exceptional communicator with strong negotiation, problem resolution,and client needs assessment aptitude.

CORE COMPETENCIES

* Strategic Planning & Organizational Leadership* Client & Vendor Relationship Management* Process Reengineering & Change Management* Budget & Business Forecasting* Quality Control & Assurance

* Inventory Control & Logistics* OSHA & Regulatory Compliance* Staff Management* Team Leadership & Motivation* Cost & Overhead Reduction

RECENT EMPLOYMENT EXPERIENCE

UNITED STATES AIR FORCE, Various Locations 1989-PresentMaster Sergeant/First Sergeant (2008-Present)258 Direct ReportsFirst Sergeant appointed to sustain morale and welfare for all assigned personnel and families in conjunction with conducting quality force assessments on all p

erformance reports and decoration citations. Advocate recommendations to squadron commander regarding personnel retention and discipline concerns. Furnish counseling and mentoring to all assigned personnel, respond to Uniform Code of Military Justice violations, 24/7.* Elected as chair for 2-installation annual award banquets with 500+ attendeesand 55 wing airmen recognized.* Responded quickly to distress calls, which led to the avoidance of 3 suicide attempts.* Rendered counsel to despondent Airman, enlisted professional counselor, and airman diagnosed with Post Traumatic Stress Disorder.

Dover AFB Lean Program Manager (2007)Planned and directed Air Force Smart Operations for the 21st Century (Lean) at W

ing level. Established group level executive councils for four groups, encompassing 21 squadrons, 3000+ personnel. Facilitated multiple rapid improvement events, improving processes and productivity. Established enterprise improvement points, aligned with Air Force enterprise improvements, assisted 21 units establish supporting goals. This was critical to Dover AFB garnering the Commander in Chief, Installation Excellence Award for 2008, $1.1M.* Facilitated C-5 Isochronal Hydraulic Inspection process from 38 days to 14 saving $42K per day.* Facilitated C-17 Home Station Check process improvement from 36 to 8 hours saving 224 labor hours.

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Aircraft Hydraulic Section Chief (2006-2008)25 Direct ReportsSection chief charged with controlling all programs within the section to include safety training, Hazardous Material program, technical data program, tool accounts, supply chain operations, prioritized maintenance operations, training of employees, OSHA and Hazardous Material regulatory compliance, and writing performance evaluations.* Facilitated storage and management of 3000+ tools and special equipment in 800square feet space by utilizing a vendor that could furnish high density storageand achieve OSHA and regulatory compliance.* Evaluated and endorsed the use of a hazardous waste management vendor that would consistently inspect, clean, and remove hazardous waste, this eradicated needfor accumulation point for hazardous waste.* Pioneered C-5 flight control manifold parts overhaul consolidation by vendor,which eliminated 10 man-hours per flight control manifold, 10 per aircraft, adopted Air Force wide.

Professional Military Education Instructor (2003-2006)8 Direct Reports, $200K Annual Operating BudgetInstructor recruited to conduct various activities to include educating flight students on 92 hours of leadership/management curriculum in 5 weeks, grading all

assignments, executing test analysis, scheduling in service training for instructors based on test analysis, and orchestrating banquet/graduation operations (7banquets per year, 600 attendees per banquet).* Oversaw student body of 1376 over 3 years, instructed 344, on call faculty forOsan AB, S. Korea facility.* Restructured 10 key processes and conducted self-inspections on faculty records, led to zero findings on Program Management Review inspection, which produceda perfect score.* Accomplished necessary requirements for Occupational Instructor Certificationto include a 120-hour faculty practicum, all tests passed with 90% or better, and teaching for 2000 hours in 2 years.

Aircraft Hydraulic Craftsman, Kadena AB, Okinawa Japan 18th Wing (2002-2003)

8 Direct Reports, $2M Annual Supply BudgetCraftsman selected to instruct all military members assigned to section on performing isochronal inspections on the C-135, oversee supply chain operations, andserve as primary supply chain manager.* Championed designing F-15 Pitch Trim Control Assembly test fixture that was approved and generated $100K savings.

Aircraft Hydraulic Systems Craftsman, Edwards AFB CA - Air Force Flight Test Center (1993-2002)10 Direct ReportsSenior craftsman designated to maintain, troubleshoot, and service hydraulic systems on the assigned test aircraft that included C-141A, C-17 (prototype), YF-22(prototype), C-130J (Prototype), CV-22(prototype), EC-135, KC-135, NKC-135, and

C-18 (J-Stars aircraft, command and control).* Collaborated with engineers to evolve the hydraulic system and "maintenance friendliness" of the C-17, this initiative was instrumental to the aircraft attaining an 80% or higher mission capable rating.* Steered design introduction for C-135 that converts aircraft from normal refueling operations to air icing tanker operations that decreased man-hours from 3 days to 8-hours and saved $15K per flight.

EDUCATION AND PROFESSIONAL DEVELOPMENT

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Continuing Education in Master of Business Administration, Wilmington University, Dover, DELean Six Sigma Black Belt Certification, Villanova University, Dover, DEBachelor of Science in Management, University of Phoenix, Dover, DEAssociates of Arts in Human Resource Management, Community College of the Air Force, Dover, DEAssociate of Arts in Instructor of Technology and Military Science, Community College of the Air Force, JapanAssociate of Arts in Aviation Maintenance Technology, Community College of the Air Force, JapanOccupational Instructor Certificate, Community College of the Air Force, Okinawa, JapanUSAF Airman Leadership School, Edwards AFB, CAUSAF Non-Commissioned Officer Academy, Hickam AFB, HI - Garnered NCOA LeadershipAwardUSAF Senior Non-Commissioned Officer Academy, Correspondence courseUSAF First Sergeant Academy, Maxwell AFB, AL

2006 - Secret NAC Security Clearance

AFFILIATIONS

Cambridge Who's Who * Air Force Sergeants AssociationAWARDS AND RECOGNITIONS

Air Force Meritorious Service Medal (2) * Air Force Commendation Medal (3) * AirForce Achievement Medal * Korean Defense Service Medal * Global War on Terrorism Service Medal