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DIVERSITY & INCLUSION Changing our behaviors and strengthening our future @ Fidelity AMY PHILBROOK Head of Diversity & Inclusion at Fidelity Investments DIVERSITY, A FOUNDATION TO SUCCESS 57% of WOMEN participate in the labor force, and this is growing 1 1:5 AMERICANS HAS A DISABILITY (70% of disabilities are invisible) Diverse perspectives keep businesses relevant and innovating, helping to drive results We are increasing representation through the hiring process by re-engineering the process itself Connect with prospective employees earlier and in new places Drive awareness of the broad career paths in financial services Machine learning to ensure job descriptions and requirements are inclusive and welcoming to all Diverse interview panels to guard against unconscious bias in final decision making RECRUIT 1 Fidelity's Women's Leadership Fund invests in companies with a deep commitment to prioritizing and advancing women's leadership and development to improving the customer experience for people with disabilities by ensuring accessibility is a design principle in everything we do Changing how women think about money and the financial services industry whether it's refocusing the conversation to the positive or showcasing career opportunities in finance Bringing LGBTQ investors into the investment conversation with products, services and thought leadership catered to their unique needs CREATING CUSTOMER VALUE 3 We are working to create a relevant and COLLABORATE 4 We bring others along on our learning journey to share and acquire knowledge and best practices from one another supplier diversity spend in 2018* partnerships with industry and non-industry partnerships Founding member of NICSA's The Diversity Project Member of the 30% Club DEI participant two years running, scoring 100% $140M 30+ DIVERSITY: IT'S NOT A WHAT, IT'S A HOW +33% above average profitability for companies with gender and ethnic diversity in leadership 4 At Fidelity, we think broadly about how to create more diversity at our rm, in nancial services and across all industries. We’re committed to keep learning and exploring in this space. 922741.1.0 © 2020 FMR LLC. All rights reserved. 4 McKinsey & Company 5 Disability Equality Index * Fidelity Investments, January 2020 Sources: 1 United States Department of Labor 2 Pew Research 3 United States Census Bureau Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917 Fidelity Investments Institutional Services Company, Inc., 500 Salem Street, Smithfield, RI 02917 National Financial Services LLC, Member NYSE, SIPC, 200 Seaport Boulevard, Boston, MA 02110 "Fidelity recognizes that a diverse and inclusive workforce is the key to creating a relevant and building a workforce that reflects the broader society, we are creating deeper connections and better collaboration with our customers." 43% of Millennials are non-white, the highest of any generation and 2x as likely to identify as LGBT 2 more diversity in the employees hired in the last year vs. our current workforce* 13% Expanded recruiting from 12 schools to 200+ At Fidelity, we believe diversity & inclusion builds a connected and collaborative workforce & must be: A process, not programs - diversity is not a box to check. Making improvements on business processes and operations will make an impact. Layered within, not layered on top - embedding inclusive practices into all levels of decision-making to create and sustain momentum for the long-term. Accountability for all - leaders must commit to new behaviors that will help the entire organization increase diversity and inclusion. 1 2 3 DEVELOP 2 Increasing advancement of under-represented talent through employee engagement and development of Fidelity’s top talent program participants are women and/or people of color 40% of our people are trained on building a respectful workplace and 100% of managers are trained on overcoming implicit bias 1OO% of our female population is in management roles* 1/2

DIVERSITY, A FOUNDATION TO SUCCESS · DIVERSITY & INCLUSION Changing our behaviors and strengthening our future @Fidelity AMY PHILBROOK Head of Diversity & Inclusion at Fidelity Investments

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Page 1: DIVERSITY, A FOUNDATION TO SUCCESS · DIVERSITY & INCLUSION Changing our behaviors and strengthening our future @Fidelity AMY PHILBROOK Head of Diversity & Inclusion at Fidelity Investments

DIVERSITY & INCLUSIONChanging our behaviors and strengthening our future @Fidelity

AMY PHILBROOKHead of Diversity & Inclusion at Fidelity Investments

DIVERSITY, A FOUNDATION TO SUCCESS

57% of WOMEN participate in the labor force, and this is growing1

1:5 AMERICANS HAS A DISABILITY (70% of disabilities are invisible)

Diverse perspectives keep businesses relevant and innovating, helping to drive results

We are increasing representation through the hiring process by re-engineering the process itself

Connect with prospective employees earlier and in new places

Drive awareness of the broad career paths in financial services

Machine learning to ensure job descriptions and requirements are inclusive and welcoming to all

Diverse interview panels to guard against unconscious bias in final decision making

RECRUIT1

Fidelity's Women's Leadership Fund invests in companies with a deep commitment to prioritizing and advancing women's leadership and development

to improving the customer experience for people with disabilities by ensuring accessibility is a design principle in everything we do

Changing how women think about money and the financial services industry whether it's refocusing the conversation to the positive or showcasing career opportunities in finance

Bringing LGBTQ investors into the investment conversation with products, services and thought leadership catered to their unique needs

CREATING CUSTOMER VALUE

3

We are working to create a relevant and

COLLABORATE4

We bring others along on our learning journey to share and acquire knowledge and best practices from one another

supplier diversityspend in 2018*

partnerships with industryand non-industry partnerships

Founding member of NICSA's The Diversity Project

Member of the 30% Club

DEI participant two years running, scoring 100%

$140M30+

DIVERSITY: IT'S NOT A WHAT, IT'S A HOW

+33%above average profitability for companies with gender and ethnic diversity in leadership4

At Fidelity, we think broadly about how to create more diversity at our firm, in financial services and across all industries. We’re committed to keep learning

and exploring in this space.

922741.1.0© 2020 FMR LLC. All rights reserved.

4 McKinsey & Company 5 Disability Equality Index* Fidelity Investments, January 2020

Sources:1 United States Department of Labor2 Pew Research 3 United States Census Bureau

Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917 Fidelity Investments Institutional Services Company, Inc., 500 Salem Street, Smithfield, RI 02917 National Financial Services LLC, Member NYSE, SIPC, 200 Seaport Boulevard, Boston, MA 02110

"Fidelity recognizes that a diverse and inclusive workforce is the key to creating a relevant and

building a workforce that reflects the broader society, we are creating deeper connections and better collaboration with our customers."

43%of Millennials are non-white, the highest of any generation and 2x as likely to identify as LGBT2

more diversity in the employees hired in the last year vs. our current workforce*

13%Expanded recruiting from 12 schools to 200+

At Fidelity, we believe diversity & inclusion builds a connected and collaborative workforce & must be:

A process, not programs - diversity is not a box to check. Making improvements on business processes and operations will make an impact.

Layered within, not layered on top - embedding inclusive practices into all levels of decision-making to create and sustain momentum for the long-term.

Accountability for all - leaders must commit to new behaviors that will help the entire organization increase diversity and inclusion.

1

2

3

DEVELOP2

Increasing advancement of under-represented talent through employee engagement and development

of Fidelity’s top talent programparticipants are women and/orpeople of color

40%

of our people are trained on building a respectful workplace and 100% of managers are trained on overcoming implicit bias

1OO%

of our female population is in management roles*1/2