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Donna HendersonScottish Centre for Telehealth and Telecare
23rd February 2012
Telehealth is the provision of health services at a distance using a range of digital technologies
Telecare usually refers to sensors and alerts which provide continuous, automatic and remote monitoring of care needs, emergencies and lifestyle changes
Telehealthcare is the convergence of telecare and telehealth to provide a technology-enabled and integrated approach to the delivery of effective, high-quality health and care services
Telecare
Telehealthcare
Telehealth
‣ Scottish Centre for Telehealth – now SCTT
‣ National programmes –
• Stroke / Heart Disease • COPD• Paediatrics• Mental Health• National VC Infrastructure
Supports Health Boards to develop Telehealth
services
Awareness raising
32 partnerships progressing telecare programmes
44,000 people received a telecare service as result of TDP in 2006-11
Now focused on “at scale” implementation
Part of NHS 24 – April 2011
Published in March 2010
Outlined planned activity for 2010-12
Linked telehealthcare workforce development to health, social care and housing strategic agendas
Aimed to secure commitment and resources for future
workforce development
◦ 2 key groups identified –◦ Professionals / qualified staff◦ Telehealthcare support staff
◦ Training needs identified –◦ Induction◦ Vocational skills training◦ Under-graduate core curriculum ◦ Continuing Professional Development (CPD)
◦ Review of opportunities in Scotland -◦ No SQA validated awards available for
telehealthcare support staff◦ Very little content in undergraduate core
curriculum◦ Only 2 CPD modules identified for professionals
◦ Develop a Competency Framework
for Telehealthcare
◦ Develop accessible, accredited telehealthcare awards
◦ Integrate telehealthcare into core curriculum for doctors, nurses, allied health professionals, social workers and other staff
Competency Framework for Telehealthcare Support Staff published November 2010
Competency Framework for Professionals using telehealthcare published March 2011
For telehealthcare support staff
•Equipment installers – programme, install and maintain equipment in the home
• Call handlers – communicate with service user and co-ordinate response to alerts
•Responders –respond to telehealthcare
alerts
1 mandatory unit – •Working in Telehealthcare – covers values and principles, assessment, communication and health & safety
3 optional units – •Telehealthcare: Installation, Maintenance and Repair• Telehealthcare: Call Handling• Telehealthcare: Response
◦ NES Knowledge Network Telehealthcare Community portal –www.knowledge.scot.nhs.uk/telehealthcare
◦ Ethical Framework & Service Standards
◦ Practice Guides - dementia, learning disability, mental health, physical disability, falls and sensory impairment
◦ Telehealthcare Resource Bank – local polices, procedures and resources
◦ Digital stories / videos– user/carer views
◦ JIT and SCTT websites
◦ Assessment Exemplars to guide assessment
◦ Learning and Teaching packs to support delivery
◦ New SCTT resources
◦ Evaluation – candidates’ experience; impact on service delivery; inform future workforce development
Donna HendersonService Development Manager
Scottish Centre for Telehealth and Telecare
