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Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER PSDA ON DRINKING WATER & EDUCATION & EDUCATION A PILOT CITIZEN REPORT A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

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Page 1: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

PSDA ON DRINKING PSDA ON DRINKING WATER & EDUCATIONWATER & EDUCATION

A PILOT CITIZEN REPORT A PILOT CITIZEN REPORT CARD IN ZANZIBAR, CARD IN ZANZIBAR, TANZANIATANZANIA

Page 2: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

THE BACKDROPTHE BACKDROP

2002 ZPRP – Strong Emphasis on participatory poverty monitoring

Stakeholder consultations (Nov.2002 &Jan.2003) focus on Implementation

Four tools identified – PPER, PPET, PORT & CRC

Page 3: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

HOW WAS THE PILOT HOW WAS THE PILOT DESIGNED?DESIGNED?

Tool identified after a review of international best practices

Technical expertise provided by the pioneers of citizen report cards

Emphasis on building local capacities & competencies

Creation of a broad-based Implementation Consortium to “drive” and “own” the processes locally

Strategic entry through a Pilot in 2 sectors

Page 4: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

WHAT WERE THE KEY STAGES IN THE WHAT WERE THE KEY STAGES IN THE PSDA?PSDA?

Assessment of the feasibility of PSDA Identification of sectors & areas Identification of key issues through focus

groups Design of the survey instrument Capacity building training intervention Conduct of survey Analysis & Reporting Strategizing Reforms &

Institutionalization

Page 5: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

PSDA ON DRINKING PSDA ON DRINKING WATER & EDUCATION WATER & EDUCATION

IN ZANZIBARIN ZANZIBAR

THE METHODOLOGY

Page 6: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

COVERAGECOVERAGE

Two districts were covered West district in Unguja Chake Chake district in Pemba Purposively selected to capture

urban and rural characteristics and regional variations

Page 7: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

A TALE OF TWO ISLANDS…A TALE OF TWO ISLANDS…

KatiMjini

Mag

harib

i

Kaskazini 'B'

Kaskazini 'A'

Kusini

Wete

Mkoani

Chake Chake

Micheweni

Page 8: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

SAMPLE SELECTIONSAMPLE SELECTION

35 Enumeration Areas (EAs) were selected, 21 from West district and 14 from Chake Chake district

1015 households selected from two districts - 609 households in Unguja and 406 in Pemba.

29 households were interviewed in each selected Enumeration Area

Page 9: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

FIELD INSTRUMENTSFIELD INSTRUMENTS

Listing Form

Survey Questionnaire

Instruction Guide & Scrutiny Manual

Page 10: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

LISTING EXCERCISELISTING EXCERCISE

PSDA listing exercise was carried out from 8th – 10th December, 2003

Listing exercise determined the frame that was used to select the households for interviews

Households listed were those who have children aged 7-15 and studying in primary school

Page 11: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

THE SURVEY QUESTIONNAIRETHE SURVEY QUESTIONNAIRE

3 SECTIONS - Identification section (location, details of interview)- socio economic profile (age, gender, educational status)- feedback on services (access, use, quality, costs, reliability)

Scales – Satisfaction with services

Satisfied Dissatisfied Don’t Know

Highly Satisfied Highly DissatisfiedSatisfied Dissatisfied

Page 12: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

TRAINING FOR BUILDING LOCAL TRAINING FOR BUILDING LOCAL CAPACITYCAPACITY A Training Workshop for 30 participants was held during

24-29 December 2003. Training was carried out by consultants from Public

Affairs Foundation (PAF) India.

Participants were as follows: 3 from Ministry of Finance and Economic Affairs 10 from Office of Chief Government Statistician 13 from Consortium of NGOs 2 members from Information, Education and

Communication(IEC) Technical Working Group 2 members from the two sectors - Water and Education

In addition to the conceptual inputs, two field practicals on interviewing were held in Bwejuu village in order to build capacity for the field staff.

Page 13: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

FIELD STAFFFIELD STAFF

1 project Coordinator (OCGS)

2 Supervisors (OCGS) –Unguja & Pemba

16 field enumerators (8 from Consortium of NGOS and 8 from OCGS)

Page 14: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

PSDA ENUMERATIONPSDA ENUMERATION

The survey was carried out from 3rd –14th January 2004

Office of Chief Government Statistician (OCGS) Coordinated the entire field operation

Care taken to ensure quality control

Page 15: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

LESSONS FROM THE FIELD LESSONS FROM THE FIELD EXCERCISEEXCERCISE Since the questions were straightforward and

easy to understand, the respondents were willing to cooperate and respond to the questions properly.

The exercise has raised lots of expectations. Respondents have high hopes to get redress to pressing problems.

All participants found the new experience with the Citizen Report Card to be very stimulating and empowering.

Page 16: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

And some PROBLEMS…And some PROBLEMS…

Due to the lack of previous experiences with similar surveys, certain problems did arise while filling out the schedules – e.g., skip patterns and proper coding ( More days for training are needed)

Page 17: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

DATA PROCESSINGDATA PROCESSING

Data Processing stage included development of a customized program, manual editing, data entry, cleaning and tabulation – coordinated by the OCGS

Data analysis was carried out with the support of consultants from Public Affairs Foundation, Bangalore

Page 18: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

PSDA ON DRINKING PSDA ON DRINKING WATER & EDUCATION WATER & EDUCATION IN ZANZIBARIN ZANZIBAR

KEY FINDINGS – DRINKING WATER

Page 19: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

DRINKING WATERDRINKING WATER

What is the reach of Government pipe water What is the reach of Government pipe water supply?supply?

Reaches 77% of the households Reach better in West (86%) as compared to CC(64%) Common tap most used (43%), followed by household

connection (34%) and Wells (14%) 90% of common tap users report availability within

300m Affordability (54%) quoted as the main reason for not

opting for household connection 63% of women headed households find affordability a

major issue, as compared to 51% of male headed HHs

Page 20: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

DRINKING WATER DRINKING WATER (Contd..)(Contd..)

How does the rest manage?How does the rest manage? High dependence on unprotected sources like wells (18%)

Dependence of unprotected sources a big issue in CC (34%)

Main demographic group with no access to govt. water are farmers; 26% depend on unprotected wells

60% of users of common sources make more than 5 trips to collect drinking water

More than one-third of the users of unprotected wells travel more than 300m to collect water; 10% for users of common taps

Page 21: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

DRINKING WATERDRINKING WATER (contd..)(contd..)

Who collects the water from Who collects the water from alternate sources?alternate sources?

Adult females (29%) & girls (18%) are the two groups regularly fetching water; adult males (9%) & boys (11%)

50% of all those fetching water from a distance beyond 300m are adult females & girls

Page 22: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

DRINKING WATERDRINKING WATER (contd..)(contd..)

How difficult is it secure a HH connection?How difficult is it secure a HH connection? Domestic connections can be easily secured; very

few reported facing problems (6%).

How adequate is the Public water Supply?How adequate is the Public water Supply? 61% of household connections report daily water

supply; West reports more (77%) compared to CC(31%).

88% of those receiving daily water supply report >10hrs of availability

70% of users find water from domestic connection adequate to meet daily requirements; CC reports a lower proportion (59%)

Page 23: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

DRINKING WATERDRINKING WATER (contd..)(contd..)

How do people cope with seasonal scarcity?How do people cope with seasonal scarcity?

One in two respondents (51%) experience seasonal scarcity

41% forced to shift out of their regular source; high in CC (56%) as compared to West (37%)

Users of domestic connection face greater scarcity (56%) as compared to those using common taps (49%)

Highest scarcity experienced by users of unprotected wells (62%)

The major point of shift during scarcity is towards unprotected wells; 27% of domestic connections, 28% using common taps and 86% using unprotected wells shift to other unprotected wells.

26% of HHs collect water from a distance of >300m during scarcity as compared to 15% during normal conditions

Page 24: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

THE TRANSITION MATRIX

Source during normal times

Source During Scarcity Times

Piped Watr

Comn Taps

Borhles outside

Borhls inside

Prtcted well

Unprtctd wells

Others

Piped water

03 22 01 04 12 2828 30

Common taps

- 30 N too small

N too small

22 2828 20

Borholes outside

Number of observations too small to draw conclusions

Borholes inside

Protected wells

- - 20 - 60 - 20

Unprcted wells

- 09 - - N too small

8686 N too small

Page 25: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

DRINKING WATERDRINKING WATER (contd..)(contd..)

How reliable is the Public Water Supply?

Breakdowns confront many households (77%) 21% of domestic connections report breakdowns

at least once a month Frequent breakdowns are more in CC (32%) as

compared to West (16%) 70% of problems attended to within a week In case of problems, more than one-third (37%)

prefer not to contact any official; 28% prefer department officials & 9% private technicians

Page 26: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

DRINKING WATERDRINKING WATER (contd..)(contd..)

How satisfied are people with public water supply?

In general, satisfaction with quantity of water is less for all the sources as compared to quality

Across different sources, users of domestic connections and common taps give comparatively higher scores for quality & quantity

Dissatisfaction with the quantity of water from domestic connections is markedly high in CC (42%) as compared to West(22%)

Scarcity has a strong impact on satisfaction. 95% of dissatisfied users of domestic connections and 82% of dissatisfied users of common taps also reported scarcity.

Page 27: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

DRINKING WATERDRINKING WATER (contd..)(contd..)

How Involved is the Community in How Involved is the Community in maintaining the public water sources?maintaining the public water sources?

58% of users report involvement. 44% in the form of financial contributions, 20% as labour & 36% as a combination of both

How willing are users to pay for better How willing are users to pay for better services?services?

65% of all users of public water facilities report willingness to pay

The median value works out to Tsh. 1000 per month; 91% prefer monthly payments

Willingness to pay is reported more in West (72%) as compared to CC (52%)

Page 28: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

DRINKING WATERDRINKING WATER (contd..)(contd..)

What are the major suggestions from What are the major suggestions from citizens to improve services?citizens to improve services?

Check/penalise illegal connections More public standpipes in rural areas Repair/replacement of main water lines to control

leakages Minimise connection charges for HH taps Timing & duration of water supply to be notified in

advance Charge use of water & link payments to minimum

standards

Page 29: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

POLICY POINTERSPOLICY POINTERS

Extending the reach of water supply network may face technical & cost constraints as excluded segments may be living in scattered settlements

A high priority may be accorded to increase coverage under HH taps to ease the burden on women & children

Issue of affordability need to be addressed through a mix of motivation & targeted subsidies.

Page 30: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

POLICY POINTERSPOLICY POINTERS

The biggest challenge is in addressing scarcity. Investments in improving the safety of wells will benefit a large number of HHs

The willingness of users to pay for better services requires closer examination.

Page 31: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

PSDA ON DRINKING PSDA ON DRINKING WATER & EDUCATION WATER & EDUCATION IN ZANZIBARIN ZANZIBAR

KEY FINDINGS – PRIMARY EDUCATION

Page 32: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

PRIMARY EDUCATIONPRIMARY EDUCATION

What is the reach of government schools?What is the reach of government schools?

97% of primary school going children attend a government institution

Very few cases of dropouts (2%); however, 12% have not attended school – CC reports a higher figure (15%) compared to 09% in West

45% can access a primary school within 1 km from home

A larger proportion in CC (17%) travel beyond 2 kms to attend schools as compared to 10% in West

Page 33: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

PRIMARY EDUCATION PRIMARY EDUCATION (Contd.)(Contd.)

How do people find the quality of primary How do people find the quality of primary education?education?

Attendance of teachers (91%) and students (98%) reported to be regular

Free textbooks and notebooks are available only to a small segment (34% & 3% respectively); issue of free textbooks a bigger concern in West (28%) as compared to CC (44%)

While availability of toilets is good (97%), availability of libraries (34%) are rated poorly – 8% in CC as compared to 50% in West.

Two-thirds (66%) find school committees functional; higher proportion in West (74%) as compared to CC (54%)

Page 34: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

PRIMARY EDUCATIONPRIMARY EDUCATION (Contd.)(Contd.)

What are the costs incurred in using primary What are the costs incurred in using primary schools?schools?

98% pay fees or contributions; the largest proportion goes towards building (73%), 31% towards teaching aids and 8% towards furniture

These contributions work out to an average of Tsh.289 per month

61% of this payment was demanded by the authorities 15% of primary school going children attend private

tuitions; insistence of teachers (18%) and inadequate coverage of syllabus (17%) quoted as main reasons

Inadequate coverage of syllabus - West (24%), while nearly one third in CC - teachers insisted on private tuitions (30%)

Page 35: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

PRIMARY EDUCATION PRIMARY EDUCATION (Contd.)(Contd.)

How satisfied are parents with Primary How satisfied are parents with Primary Education?Education?

Satisfaction with behaviour of teachers (88%), school building (86%) and quality of teaching (82%) quite high

Satisfaction significantly declines in relation to recreational facilities (21%) and quality of study materials (37%)

A higher proportion in West (20%) expressed dissatisfaction with adequacy of teachers as compared to 10% in CC

Page 36: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

PRIMARY EDUCATIONPRIMARY EDUCATION (Contd.)(Contd.)

What are the major suggestions from citizens What are the major suggestions from citizens to improve services?to improve services?

Need to reduce overcrowding Minimise forced contributions – stick to the concept of

free primary education Need to retain experienced teachers in rural areas Health check up facilities in schools Village Development Committees should focus more

on rural education needs Curriculum needs to reflect life skills Strict terms to prohibit teachers & students from

involving in politics

Page 37: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

POLICY POINTERSPOLICY POINTERS

Gap/delay in enrolment may be addressed through motivational campaigns

Wider awareness among parents about incentives & closer monitoring

Additional investment on support facilities like libraries

Early warning signs on adequacy of teachers

Page 38: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

Feasibility ofFeasibility of CRCs in CRCs in ZanzibarZanzibar Reliable feedback on service quality can be generated

through this process Feedback focuses attention on key aspects of service

delivery that need to be addressed CRC is seen as a feasible good practice by the Government

of Zanzibar Discussions & Survey had participation and cooperation

from all segments of the population, including the poor Local institutions, within government & outside have

gathered enough capacity to carry out most of the tasks in a CRC

The approach can be repeated to benchmark and monitor service improvements overtime

The process can be adapted to other services and an serve as a trigger for reforms

Page 39: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

THE POST SCRIPT…THE POST SCRIPT…

Immediate Spin-Offs – UNDP SGP for Restoration of Wells

Strong Demand from the Health Sector – WHO & Ministry

Strong Demand from Donors to scale up for the entire province

Recommendations to fine tune the instrument & include case studies

Page 40: Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR PSDA ON DRINKING WATER & EDUCATION A PILOT CITIZEN REPORT CARD IN ZANZIBAR, TANZANIA

Dr. Gopakumar K Thampi, THE IMPLEMENTATION CONSORTIUM, ZANZIBAR

Thank You!Thank You!