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NONVERBAL COMMUNICATION 7/11/17 Dr. Trey Guinn 1 Nonverbal Communication Basic Perspectives Dr. Trey Guinn You say it best… Dr. Trey Guinn NONVERBAL COMMUNICATION BASICS 1. Define nonverbal communication 2. Classify nonverbal behaviors 3. Consider the interplay of nonverbal cues and verbal cues (the total communication process) 4. Review trends in research 5. Discuss relevance to our everyday lives Dr. Trey Guinn a definition of communication… “The process of sending and receiving messages designed to convey meaning and accomplish goals.” 1) Defining Nonverbal Communication Dr. Trey Guinn a definition of communication… “The process of sending and receiving messages designed to convey meaning and accomplish goals.” …where does nonverbal fit in this definition? 1) Defining Nonverbal Communication Dr. Trey Guinn 1) Defining Nonverbal Communication What comes to mind when you consider nonverbal communication? Communication effected by means other than words Dr. Trey Guinn

Dr. Trey Guinn 1. Trey Guinn 1 Nonverbal Communication Basic Perspectives Dr. Trey Guinn You say it best ... 3391 NVC SU17 7.11 Author: Dr. Trey Guinn Created Date:

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NONVERBALCOMMUNICATION 7/11/17

Dr.TreyGuinn 1

NonverbalCommunicationBasicPerspectives

Dr.TreyGuinn

Yousayitbest…

Dr.TreyGuinn

NONVERBALCOMMUNICATIONBASICS

1. Definenonverbalcommunication2. Classifynonverbalbehaviors3. Considertheinterplayofnonverbalcuesandverbalcues(the

totalcommunicationprocess)4. Reviewtrendsinresearch5. Discussrelevancetooureverydaylives

Dr.TreyGuinn

a definitionofcommunication…

“Theprocessofsendingandreceivingmessagesdesignedtoconveymeaningandaccomplishgoals.”

1)DefiningNonverbalCommunication

Dr.TreyGuinn

a definitionofcommunication…

“Theprocessofsendingandreceivingmessagesdesignedtoconveymeaningandaccomplishgoals.”

…wheredoesnonverbalfitinthisdefinition?

1)DefiningNonverbalCommunication

Dr.TreyGuinn

1)DefiningNonverbalCommunication

Whatcomestomindwhenyouconsidernonverbalcommunication?

Communicationeffectedbymeansotherthanwords

Dr.TreyGuinn

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1)DefiningNonverbalCommunication

Whatcomestomindwhenyouconsidernonverbalcommunication?

Dr.TreyGuinn

1)DefiningNonverbalCommunication

Communicationeffectedbymeansotherthanwords

– Some nonverbal communication behaviors accompany words

– Other nonverbal communication behaviors convey meaning on their own

Dr.TreyGuinn

2)ClassifyingNonverbalBehaviors

Nameafewwecommunicatenonverbally

Dr.TreyGuinn

2)ClassifyingNonverbalBehaviors

• Facial displays are particularly important in three arenas

– Identity

– Attractiveness

» Symmetry

» Proportionality

– Emotion

Dr.TreyGuinn

2)ClassifyingNonverbalBehaviors

• Facial displays & Attractiveness

Dr.TreyGuinn

2)ClassifyingNonverbalBehaviors

• Facial displays – By looking at his or her face, can you tell when

a loved one might be:

• Mad

• Sad

• Happy

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2)ClassifyingNonverbalBehaviors

• Eye behaviors, which are known as oculesics, comprise a second nonverbal channel

– Eye contact

– Pupil size

Dr.TreyGuinn

2)ClassifyingNonverbalBehaviors

• Eye behaviors…

• When you enter an elevator full of strangers, do you find yourself staring at the buttons, the ceiling, your phone?

Dr.TreyGuinn

2)ClassifyingNonverbalBehaviors

• Eye behaviors…

• Have you ever looked at another person in such a way to communicate your sexual interest in him or her?

Dr.TreyGuinn

Channels of Nonverbal Communication

• The study of movement is known as kinesics; the study of gestures is known as gesticulation

– Emblems - Substitute for words and phrases

– Illustrators – Accompany/reinforce verbal messages– Affect Displays - Show emotion

– Regulators - Control the flow and pace of communication– Adaptors - Release physical or emotional tension

Dr.TreyGuinn

2)ClassifyingNonverbalBehaviors• The study of touch is known as

haptics

• Why, when, how do we touch people?

Dr.TreyGuinn

2)ClassifyingNonverbalBehaviors• The study of touch is known as

haptics

• Why, when, how do we touch people?

– Affectionate touch

– Caregiving touch

– Power and control touch

– Aggressive touch

– Ritualistic touch

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2)ClassifyingNonverbalBehaviors

• Vocalics are aspects of the voice that convey meaning

• Pitch

• Inflection

• Volume

• Rate

• Fillerwords

• Articulation

• Accent

• Silence

Dr.TreyGuinn

2)ClassifyingNonverbalBehaviors

• Vocalics are aspects of the voice that convey meaning

Doyouknowwhenababyishungryasopposedtotired…….

justfromhearinghowitcries?

Dr.TreyGuinn

2)ClassifyingNonverbalBehaviors

• Olfactics is the study of smell

– Memory: olfacticassociations

– Sexual attraction: we are drawn to people with dissimilar scents… WHY?

Dr.TreyGuinn

2)ClassifyingNonverbalBehaviors

• Proxemics: how we use space to communicate

– Hall’s spatial zones

» Intimate distance: 0-1½ ft

» Personal distance: 1½-4 ft

» Social distance: 4-12 ft

» Public distance: 12+ ft

Dr.TreyGuinn

2)ClassifyingNonverbalBehaviors

• Physical appearance sends messages, whether intentionally or unintentionally

– Halo effect says we attribute positive qualities to attractive people

– Pressure to be attractive can lead to, or worsen, eating disorders

Dr.TreyGuinn

2)ClassifyingNonverbalBehaviors

• Chronemics is the way we use time to communicate

– Messages about value

– Messages about power

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2)ClassifyingNonverbalBehaviors

• Artifacts are the objects and visual features in an environment that reflect who we are

• Artifacts can also reflect how we wish to be seen by others

Dr.TreyGuinn

3)Consideringtheinterplayofverbalcuesandnonverbalcues

• Thetotalcommunicationprocess

• PaulEkman:– Repeating– Conflicting– Complementing– Substituting– Accenting/Moderating– Regulating

Dr.TreyGuinn

4)ReviewingTrendsinNonverbalResearch

• Keyfindings– NVC is present in most interpersonal conversations

– NVC often conveys more than verbal communication

– NVC is usually believed over verbal communication

– NVC is the primary means of expressing emotion

• Fatalflaws– Over-generalizations

Dr.TreyGuinn

5)Discussrelevanceofnonverbalcommunicationtooureverydaylives

• Nonverbal communication serves several functions– Managing conversations– Expressing emotions– Maintaining relationships– Forming impressions– Influencing others– Concealing information

Dr.TreyGuinn