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Drive Digital Transformation Through Customer-Centric Open Banking and Payment Innovation Strategies
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KEYNOTE SPEAKERS INCLUDE
Raju Nair Managing Director & Regional Head of Customer Journey Experience DBS
“A solid mix of industry professionals with insight into what the future of fin tech will look like and how we can shape it today.”Cliff Oguzie, HSBC
150+ SENIOR LEVEL
DELEGATES
30+ EXPERT
SPEAKERS
15+ LIVE DEMO STATIONS
25+ INCUMBENT & DIGITAL BANKS
50+ FINTECH
BUSINESSES
Charles Allen Global Head of Mobile and Smart Channels HSBC Retail Banking & Wealth Management
Gary Lam Executive Director of Corporate & Funding Technology Morgan Stanley Wealth Management
Dilip Krishnan Vice President of Open Banking & API Business Manager OCBC
Tony Ohlsson Chief Analytics Officer Volt Bank
Sam Tanskul Managing Director & Head of Innovation & Fintech Krungsri Finnovate & Krungsri Consumer
WHAT HAVE YOUR PEERS SAID ABOUT OUR RBI EU CONFERENCE?
“Great topics and discussions - topical, relevant and thought provoking”
Robert Hewitt, Wells Fargo
Delivering Expert Practical Experience Covering
“Great event with innovation and insight from start to finish”
Peter Mortlock, Open Banking
• OPEN BANKING: Learn about technical, regulatory and strategic considerations of implementing open banking from first movers
• CUSTOMER EXPERIENCE: Access insight into creating friction-less customer journeys that have measurable effects on the end user
• AI & DATA ANALYTICS: Explore how creating a data-led AI strategy is a catalyst for increasing internal efficiencies and external experiences
• PAYMENTS INNOVATION: Discuss regional trends on the payments scene, how they interact with regulatory jurisdictions and prevent security issues
• EVOLUTION OF CUSTOMER PREFERENCES: Understand how traditional business models have been effected by the evolution of customer preferences and implementation of open banking
• DIGITAL TRANSFORMATION: Assess technical and cultural considerations when digitally transforming to understand which accelerators offer the best ROI’s
WHAT HAVE YOUR PEERS SAID ABOUT OUR RBI EU CONFERENCE?
Focus for RBI APAC 2019
“The RBI Conference provides the perfect modern balance of deep insight into both the incumbent and Fintech marketplaces. They do so in a safe environment with
relevant topics and excellent speakers.”
Paul Prior, FTI Consulting
ISOBEL SINGHProject Manager FinTech NetworkT: +44 (0) 203 409 3043 E: [email protected]
Headline Features: RBI APAC 2019
150+ Finance & Technology Delegates
25+ Asia Pacific Incumbent, Challenger and Neo Banks
8 Hours of Networking in a Highly Qualified Environment
Technology Showcase Hall with 15+ Meeting and Experience Spaces
30+ Subject Matter Expert Speakers and Panellists
2 Days of Cutting-Edge Digital Transformation Knowledge Sharing
50+ Fintech Businesses
RBI APAC 2019 will bring together 150+ digital banking and fintech professionals to discuss how to use customer-led open banking strategies to drive digital transformation. We will bring the financial community together for an intensive 2-day discussion containing case studies, panel discussions, workshops and interviews to provide a diverse collection of viewpoints giving you the tools to inform your wider innovation roadmap.
We will deep dive into the multi-faceted approach to implementing open banking with a view of differing stages in digital transformation journeys. A deep consideration will be given to operating models, API integration, customer-led product digitisation and the regulatory landscape.
The sections in our programme will focus on:
• Open Banking: Learn about technical, regulatory and strategic considerations of implementing open banking from first movers
• Payments Innovation: Discuss regional trends on the payments scene, how they interact with regulatory jurisdictions and prevent security issues
• Customer Experience: Access insight into creating friction-less customer journeys that have measurable effects on the end user
• AI and Data Analytics: Explore how creating a data-led AI strategy is a catalyst for increasing internal efficiencies and external experiences
• Evolution of Customer Preferences: Understand how traditional business models have been affected by the evolution of customer preferences and implementation of open banking
• Digital Transformation: Assess technical and cultural considerations when digitally transforming to understand which accelerators offer the best ROI’s
Leading banks utilise the RBI conference series to discuss the changing role of banks and the value of innovations in an increasingly populated market where consumers are expecting more from their banks than financial products. Building out ecosystems through partnerships, information gathering on first movers and understanding future value propositions are the key to protecting your competitive position. This makes RBI APAC an unrivalled business development and branding opportunity for solution providers alike.
WHAT HAVE YOUR PEERS SAID ABOUT OUR RBI EU CONFERENCE?
Get in touch with Isobel Singh to discuss speaking opportunities - [email protected] +44 (0) 203 409 3043
Banks that have Attended RBI Conference Series“Presentations were of a high standard.”
Josh Arnold, Bank of England
Sept 10th-11th: Main Conference Agenda“A unique opportunity for members of the open banking
ecosystem to meet and exchange views.”Mark Norman, TrueLayer
OPEN BANKING
Patrick Khong Head of Data & Analytics, Asia Pacific HSBC
PAYMENTS INNOVATION
Gary Lam Executive Director of Corporate & Funding Technology Morgan Stanley Wealth Management
Dilip Krishan Vice President of Open Banking & API Business Manager OCBC
Sam Tanskul Managing Director & Head of Innovation & FinTech Krungsri Finnovate & Krungsri Consumer
Brad Jones Chief Executive Officer Wave Money
Jayne Chan Head of StartmeupHK InvestHK
Scott Thiel Partner DLA Piper
CUSTOMER EXPERIENCE & INNOVATION
Raju Nair Managing Director & Regional Head of Customer Journey Experience DBS
David Rosa Chief Executive Officer Neat
Julian Wong Principal Experience Designer ANZ Bank
Ajay Mathur Managing Director and Head of Consumer Banking Group & Wealth Management DBS
Get in touch with Isobel Singh to discuss speaking opportunities - [email protected] +44 (0) 203 409 3043
Lucas Yang Senior Associate (AVP) of New Digital Business - Asia Pacific BBVA
Charles Allen Global Head of Mobile and Smart Channels HSBC Retail Banking & Wealth Management
Sept 10th-11th: Main Conference Agenda“This event gave new perspectives on the opportunities and challenges for banks in adopting AI. And enabled very good
networking with experienced practitioners.”Nick Skinner, Northern Trust
EVOLUTION OF CUSTOMER PREFERENCES
Oliver Kidd Chief Executive Officer & Founder Archa
DIGITAL TRANSFORMATION & EMERGING TECH
Michel van Woudenberg Vice President of Customer Experience for Banking, EMEA & APAC Oracle
Tony Ohlsson Chief Analytics Officer Volt Bank
Joe McGuire Chief Executive Officer & Founder MyMy
Dominic Pym Co-Founder Up
William Genovese Vice President of Corporate Strategy Planning - Banking and Financial Markets Huawei Technologies
Naveed Ahamed Product Manager - Emerging Products Maybank
PARTNERSHIPS & COLLABORATION
Jessica Lam Head of Strategy WeLab
Lawrence Li Board Member FinTech Association of Hong Kong
Syed Musheer Ahmed General Manager FinTech Association of Hong Kong
Get in touch with Isobel Singh to discuss speaking opportunities - [email protected] +44 (0) 203 409 3043
Arvie De Vera Snr. Vice President & Head of Fintech Business Group UnionBank
Hina Rajpal Portfolio Director, APAC Head of Strategic Industry Solutions HSBC
SECTION ONE – OPEN BANKINGOpen Banking – An Overview• Assess the implications of current and future
regulatory framework phases for Open Banking and opportunities arising from a regulatory led approach
• Examine the best approaches for utilising Open Banking to allow organisations to improve their operating models to deliver customer value and remain relevant in the digital era
• Hear case studies from the most innovative companies discussing how to develop Open Banking products and propositions that deliver customer value as part of a wider digital transformation strategy
Lucas Yang, Senior Associate (AVP) of New Digital Business - Asia Pacific, BBVA Patrick Khong, Head of Data - Asia Pacific, HSBC Consumer Bank
The Reality of Open Banking – Approaches and Implications• Hear an overview of current Open Banking
initiatives to ensure your organisation’s strategies are competitive
• Map the future of financial services to identify necessary capabilities essential to meeting client needs and the role Open Banking will play in ensuring these are met
• Discuss current regulatory requirements and hear the implications on business cases to ensure you remain compliant throughout this transformation
Dilip Krishnan, Vice President of Open Banking & API Business Manager, OCBC
Implementing Open Banking – Tackle it Today & Prepare for Tomorrow• Take a deep dive into the challenges of API
integration and the risks these raise to strengthen your API roadmap
• Discuss the use of data and how it can be monetised effectively to create customer-orientated products
• Analyse how to create an Open Banking strategy that is compatible with current customer preferences and their development
Gary Lam, Executive Director of Corporate & Funding Technology, Morgan Stanley Wealth Management
SECTION TWO – CUSTOMER EXPERIENCE AND INNOVATIONSetting the Standard for Modern Banking with Effective Mobile Strategies • Exploring the ever-changing expectations of
customers and the massive consumer shift to digital and mobile channels
• Using AI and machine learning to turn data into insight to get to know customers better than ever before
• Applying insights to communicate with customers in a more personalized way, helping to more intuitively and seamlessly meet their financial needs
Charles Allen, Global Head of Mobile and Smart Channels, HSBC
DBS’ Journey in Digitising Their Consumer Banking Experience• Explore DBS innovations around customer
propositions and learn the best strategies in attracting potential consumers
• Explore best practise for digitising existing consumer banking products to mitigate potential risks of launching defective re-designed products
• Learn how DBS is pushing the boundaries with their digital offerings and the best methods for ensuring regulatory compliance
Ajay Mathur, Managing Director and Head of Consumer Banking Group & Wealth Management, DBS
RBI APAC 2019 Agenda
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RBI APAC 2019 Agenda Fire-Side Chat - The Role of Customer Experience in Meeting Strategic Goals• Deep dive into DBS’ digiBank customer strategy
and execution approach to strengthen your digitisation goals
• Learn about the relationship between DBS’ digiBank and existing customer sources and how to best cater to all customer segments
• Utilise the opportunity to ask questions regarding your challenges in creating seamless customer journeys and find the solutions that best fit your company
Raju Nair, Managing Director & Regional Head of Customer Journey Experience, DBS
Methods of Driving Step Change Experiences• Explore ways in which design artefacts can
simplify and communicate the value story to ensure your organisation is communicating their transformation intentions clearly
• Investigate tangible ways in which customer friction and solution innovation can be measured to evidence the value of innovations on end-user experiences
• Hear case studies that evidence how value proposition design, friction metrics and journey simplification come together to drive step change experiences and transformation
Julian Wong, Principal Experience Designer, ANZ
Improving Customer Experience Through Innovation • Investigate how customer journey mapping can identify
user friction and uncover opportunities for innovation and partnerships that will deliver an improved experience
• Assess the factors that enable FinTechs and out of sector technology leaders to deliver superior consumer-led experiences and identify lessons for incumbent banks
• Examine the emergence of digital challenger banks and their effects on customer expectations and behaviours
David Rosa, Chief Executive Officer, Neat
SECTION THREE – EVOLUTION OF CUSTOMER PREFERENCESThe Rise of Neobanks – What They’re Doing That Traditional Banks Are Failing To • Assess how changes in customer preferences have been
a catalyst in the emergence of Neobanks and how you can design a CX strategy to fit these
• Learn the best methods to execute this renewed customer strategy whilst consistently taking a customer first approach
• Hear the best design solutions for solving issues commonly experienced by financial institutions including service, product and data approaches
Tony Ohlsson, Chief Analytics Officer, Volt Bank
Uncover the Value of Being the Disruptor – The Journey of Up• Explore lessons learned from building a
digital challenger bank and how the lack of constraints from legacy systems will allow for an expediential pace of innovation
• Hear the key challenges of implementing real-time payments capabilities and the advantages of innovating payment products to ensure you provide superior customer value
• Ensure internal operations reflect the strategic mission of prioritising customer experience and learn how best to create this culture in your organisation
Dominic Pym, Co-Founder, Up
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RBI APAC 2019 Agenda The Experience Economy• Discuss the impacts on financial institutions
of the transition to the experience economy to understand how data analytics and AI can enable strategic agility
• Discover why the platform approach is superior in establishing a customer’s intent, preferred engagement and consumption methods to ensure your organisation is prioritising experience
• Hear case studies from banks and other industries to learn how technology has enabled improved product delivery and is allowing them to remain competitive in the experience economy
Michel van Woudenberg, VP Customer Experience for Banking - EMEA & APAC, Oracle
Banking for the Netflix Generation - Designing Financial Products and Services that Resonate• Explore why Neobanks are considering
subscription pricing models to understand how this can add genuine value through higher accessibility and affordability for customers
• Assess how richer and more relevant sources of data can be used to enhance fairer and more effective credit underwriting decisions
• Learn how Archa is reimagining traditional credit products so that they appeal to a generation of credit sceptics to ensure specific consumer segments are catered for
Oliver Kidd, CEO & Founder, Archa
SECTION FOUR – AI AND DATA ANALYTICSThe Power of Utilising AI for Financial Institutions - Maybank’s Journey• Deep dive into the relationship between data
analytics and AI and learn how to mitigate common challenges that occur
• Explore the practical use of chatbots and the ROI these offer for increasing internal efficiencies
• Discuss the uses of AI for providing a measurable improvement on end-user experiences
Naveed Ahamed, Product Manager - Emerging Products, Maybank
SECTION FIVE – PAYMENTS INNOVATIONPanel Discussion - The Value of Payments Innovation • Evaluate how to balance consumer data
protection with payments innovation and assess how organisations can be market leaders whilst reducing fraud and increasing security
• Create a customer-led approach to innovate digital payments and transactions considering different methods of measuring the real-life effects on the end user
• Assess different innovation methods for cross-border payments, the regulatory landscape and the future of real-time cross border payments
Moderator: Jayne Chan, Head of StartmeupHK, InvestHKBrad Jones, Chief Executive Officer, Wave MoneySam Tanskul, Managing Director & Head of Innovation & Fintech, Krungsri Finnovate & Krungsri ConsumerScott Thiel, Partner, DLA Piper
“Balanced content, with a good mix of keynotes and panel discussions from both
large and small players”
Majeed Suleiman Allied Irish Banks
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RBI APAC 2019 Agenda SECTION SIX – DIGITAL TRANSFORMATIONThe Value of Industry Utilities: Perspective & Opportunities• Explore the drivers of setting up industry utilities to
understand the opportunities & benefits for your organisation
• Discuss utilities case studies from APAC & globally to gain a real life perspective of implications on innovation budgets
• Explore some of the challenges to take-off and implementation of utilities to ensure you can mitigate common risks experienced
Hina Rajpal, Portfolio Director, APAC Head of Strategic Industry Solutions, HSBC
Accelerating the Journey to Digital Maturity Through E2E Innovation • Hear Huawei’s insights on accelerated digital
transformation for enterprises to learn key challenges to consider
• Discuss key trends impacting the financial services industry and if strategic priorities align with these to understand how to accelerate digital transformation to maturity
• Explore the necessity of re-shaping business models and IT through the lens of key digital accelerators; cloud computing, open banking, AI, Blockchain and mobile money
William Genovese, VP Corporate Strategy Planning – Banking and Financial Markets, Huawei Technologies
Cultural Factors: Considerations for your Business Model• Explore which E-wallets will dominate the regional
market in an increasingly populated segment to discover how your organisation can best innovate their payment mechanisms
• Analyse financial inclusion in APAC and the challenges involved in catering for the underserved population
• Understand the opportunities and the challenges of building Islamic financial services products to learn how to best cater for this market segment
Joe McGuire, Founder & CEO, MyMy
Panel Discussion – Fintechs; Friend or Foe?• Hear about current FinTech trends from thought
leaders to understand the pivotal nature of adjusting traditional banking models
• Analyse the role of FinTechs in the financial ecosystem and how the implementation of Open Banking will affect this to understand the opportunities arising from greater collaboration
• Discuss the challenges of partnering with FinTechs and integrating their products/ solutions into existing infrastructure to learn best practise
Jessica Lam, Head of Strategy, WeLabLawrence Li, Board Member, FinTech Association of Hong KongSyed Musheer Ahmed, General Manager, FinTech Association of Hong Kong
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RBI APAC Sponsors Include:
RBI Conference Series Headlines
In total, 41 banks from 20 countries participated Australia Austria Belgium Germany Ireland Israel Italy Japan Kenya Netherlands
Nigeria Poland Portugal Russia Spain Sweden Switzerland Turkey UK U.S.
Our RBI EU Conference has achieved unparalleled success:
Past Sponsors from RBI Conference Series
of RBI EU 2018 delegates were domain experts for their organisations around either digital, innovation, open banking, customer experience or data
25%
23 delegates were C Level executives
held either Director or Head’s of positions
30% 183 delegates from across the spectrum of solution providers attended from 96 separate companies
LOCATIONCordis Hotel, Hong Kong
DATE September 10th - 11th 2019
CONTACT US TODAY FOR GROUP [email protected] or call us at +44 (0) 203 409 3043 before space runs out
Secure you place alongside confirmed attendees from the leading & emerging regional Banks Including:
Call us directly on +44 (0) 203 409 3043 to secure your place
Register onlineEmail us directly at [email protected] with your chosen pass type
Register in 3 easy steps before all passes sell out!
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Terms & Conditions: Payment Policy: Full payment is due within 28 days of ticket reservation and must be paid in full 1 week prior to event registration, whichever comes first. Registration will not be confirmed until full payment has been received. Cancellation and Refunds: Cancellations must be received in writing. If cancellation is received within 28 days of the conference, the attendee will receive a full credit to a future conference. If cancellation is received more than 28 days from the conference, FinTech Network Ltd will retain 10% of the attendance fee for administration purposes or offer a full credit to a future conference. Places are transferable at no extra charge. In the event that FinTech Network Ltd cancels a conference, payments received at the cancellation date will be credited back in full to all attendees. All conference credit notes remain valid for 2 years. Changes to Conference Programme and Agenda: FinTech Network Ltd reserves the right to postpone or cancel an event, to change the location or alter the advertised speakers for an event at any time. Any Changes to the agenda will be updated on our website as soon as possible. Design by www.TheCreativeTree.co.uk
Register for RBI APAC 2019
STANDARD PASS
$1,395 USDEARLY BIRD
AUGUST 9th 2019
P 2 Day Conference Pass
P Access to technology showcase hall
P Networking drinks reception and luncheon
P Post conference proceedings
PREMIUM PASS
$1,495 USDEARLY BIRD
AUGUST 9th 2019
P 2 day conference pass
P Access to technology showcase hall
P Networking drinks reception and luncheon
P Post conference proceedings
P Preferential access to training workshops
P Priority conference room seating
P Express registration
“Great speakers and networking covering different areas of open banking”
Malin Lignell, Handelsbanken
