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Michael Dent of Macmillan Cancer Support on game-based marketing. WCVA Funding Conference 2012.
Citation preview
Driving Donor Loyalty through game-based
marketing
Michael Dent
Head of Mass Market Fundraising
Agenda
• Background
• What is game-based marketing
• Game Mechanics
• Player Types
• Raffle success factors
• Group task – with prizes
• Multi-Dimensional Strategies
• Retention Rates
• Challenges & Opportunities
Macmillan
WRVS
WRVS Prize-led Growth
2005 = £60k
2010 = £1.6m
100,000 donors
Responsive volunteer base
Aggressive Multi-book strategy
Loads of fun
Macmillan Gaming Stream
What is Game-based Marketing?
• Mixing games with marketing to drive loyalty and income
• Funware Concept – “putting fun into everything”
• Make interactions more fun and therefore more meaningful for the people to play
• Short-term excitement = long-term loyalty
Commercial Game-based Marketing?
Games are all around us
• Passive play
Games are all around us
• Active play
Game Mechanics – Mini Games
• People need a certain piece to proceed
• Presents under the Christmas tree
• Lucky sevens find the cards
Game Mechanics – Mini Games
Game Mechanics – Recognition
• Superseller games
Game Mechanics – Rewards
• Incentives
• Bounce-back gifts
• Rewards make people feel good
• Encourage positive behaviour
Game Mechanics – Leaderboards
• Simplest ways to engage play
• Rising up a leaderboard keeps people playing
• Great Gorilla fundraising – justgiving leaderboard
invisible leaderboard
Game Mechanics – Points
• Frequent flyer loyalty schemes – ultimate loyalty
• Redemption is not critical the game and your status within it becomes more important
• Frequent flyer points – not cash but the promise of a future reward – “sometime i will go to Hawai”
• Online raffle?
Game Mechanics – Prizes
Player Types
• ACHIEVERS – likes to complete everything,(speed draws, mini games)
• SOCIALIZERS – likes to play and connect less competitive, (sell tickets to friends)
• EXPLORERS – the game is about the journey, (loves puzzles, challenges & steps)
• KILLERS – they like to win and others lose, (Scratchcards)
Lucky Sevens Pack
Raffle Fundraising
Insert image of recent raffle outer
Why Raffles
• Opportunity to support in different way
• Get something back – reciprocity principle
• Lower entry barrier
• Social fundraising – sell to friends
• Positive propositions
• Popular in tough economic times
• Six key success factors
1) A focus on Winning
2) Prize Structure
Here’s the persuasive words££££ Bigger has more pulling power£ Smaller is OK
Use fund to create wider appealPrize fund trickLong tailsTangible - not cash onlyNot mission-relatedGive choices
3) Engagement & Involvement
Sticker challenge?
4) Urgency
5) Authenticity and trust
6) Appropriate use of Mission
Key Success Factors
WHEN USING RAFFLES…
1) Focus on Winning
2) Prize Structure
3) Engage + Involve
4) Urgency
5) Authenticity
6) Appropriate Mission use
EXERCISE – DESIGN A NEW RAFFLE
What prize fund? Speed Draw?
Incentives?Mission Flyers?
Stickers?
Pack format?Prize structure?
Macmillan is about to start developing it’s Christmas raffle. Your task is to use the six success factors to help design a new Christmas raffle
1) What will the prize fund look like? Cash? Car? Cruise? Mixture?2) Will it use stickers?3) Will there be a speed draw?4) What will go on the front of the envelope
5) Split into groups of 4 and have ago with the flip chart paper6) Prize for the best
Multi-Dimensional Strategies
• Raffle
• Speed draws
• Prize draw
• Weekly Lottery
• Scratch card
• Bingo
• Online
Game-based Donor Loyalty?
• Short-term excitement
• Positive experience
• Fun
• Repeat Play
• Drives engagement
=Long-term loyalty
Rocketing Retention rates
45%70%
Challenges
• Packs are really cheesy
• Stretching brand
• Complex production
• Prize-led focus
• No Awards
• Must be a risk taker
Opportunities for the brave
• Works for any size charity
• Need to take risks
• Test new things
• Online potentials
• Growth in game-based generation
Summary
Fast growing game-based marketing
Opportunities for engagement
More Game-based marketing
More Success
More Fun!
THANK YOU
Michael Dent
Head of Mass Market Fundraising