E-Government Dordrecht

Mark VoogdProgrammanager E-government Dordrecht

Dordrecht, an Award winning organization

Dutch NUMBER ONE E-municipality

Reasons for e-government

• Modernizing relationship government and local, national and regional society

• Cutbacks in spending• To work smarter, better and more efficiently• Standardization• Redesign unnecessary duplications• Upgrade Citizens trust

Classical information-exchange(analog and unstructured)

Citizens, firms, co-workers and chain partners

Information and data chaos

Powerful steering and commitment

• Strategic vision• Strong leaders• Management must be committed• Program steering • Program team “besides” the bureaucracy• multidisciplinary teams• Courage • successes

Citizens in control

Or Outside inInside out?

Demand steeringMarket push

(chain) Information

client client client

ICT

Chain innovation /chain information

Chamber of trade

municipality

Taxdepartment

department Department department

Client Co-worker Chain partner

Front-office

Desk, post, telephone systems, www.dordrecht.nl

mid-office

E-desk

Data store

Department x

links

Case filesMessage centre

back-office

Department y Department z

portal

Analog

E-form

Interface scan

overview

www

Multichannel

Web based “case” system Mozaiek

internet views in the case files

throughput

Mid office with components

• the Web Intake System (WINST) for the intakes which private citizens can do at home

• the post-intake component• the document component• the file component• the CMS-component and finally • the GIS-component.

Vergunningverlening en handhaving; de keten gedigitaliseerd

Scherm voor de aanvrager over zijn zaak

Case location

Files/ documents

Case status

Business process redesign

Developing the organizationUnit Information & Process management

Internal organization clients, citizens and firms chain Region

Case management & operations control

Midoffice, data management

& web services

ProcessManagement

BPR

InformationManagement &

Architecture

Unit

IPMR&D maintenance

Communication

ICT

HRM

Sta

ke h

old

ers

regionalization

Region back office

Region mid office

(Information & Process management)

Integrated front office Integrated front office Integrated front office Integrated front office

Municipality Municipality MunicipalityMunicipality

www.drechtstedendigitaal.nl

The end

More inform

ation on: w

ww.dordrecht.n

l/e-govern

ment