e-Learning Course List.doc · Web viewWeb MLE53104 Security+: 4 E-Mail, Internet, and File Security . ... Web SKE21512 Lotus Domino 6 Server . Microsoft Application Center 2000

2009 e-Learning Course List

Caliber Data Training

in partnership with Serebra Learning Corporation

Terri BumgardnerVP of Sales & Marketing800/[email protected]

Caliber Data Training • 5901 North Cicero Avenue – Suite 610 • Chicago, Illinois 60646Phone: (773) 794-1222 (800) 938-1222 FAX: (773) 794-1225

www.caliberdt.com1

2009 Pay-Per-Use e-learning price structure*

Course Code (listed alphabetically)

Price/course/user for

3-month access

Price/course/user for

12-month accessCC $36 $72

FC $36 $72

IP $36 $72

MLE -- Call for price per user per series

NGE – IT Skills -- $136

NGE – Desktop Computer Skills -- $82

NGE – Professional and Business Skills -- $108

PL $36 $60

SKE -- $48

WN -- $36

WT $36 $72

*Prices subject to change. Volume pricing is also available.

For more information, call 800/938-1222 or send email to [email protected].

2

mailto:[email protected]

2009 e-Learning Course List

For Information on Training for Earlier Releases of Applications, Please call 1-800-938-1222.

IT Skills ......................................................................................................... 5Enterprise Database Systems.................................................................................................................................. 5Internet and Network Technologies....................................................................................................................... 13IT Business............................................................................................................................................................ 22Mainframe.............................................................................................................................................................. 23Operating Systems and Server Technologies........................................................................................................ 26Project Effectiveness.............................................................................................................................................. 43Software Development........................................................................................................................................... 45Web Design............................................................................................................................................................ 55

Desktop Computer Skills............................................................................. 60Adobe..................................................................................................................................................................... 60Best Practices for Desktop Users.......................................................................................................................... 61Crystal Reports...................................................................................................................................................... 61Digital Media.......................................................................................................................................................... 62ECDL / ICDL........................................................................................................................................................... 62GroupWise............................................................................................................................................................. 64Home Office Security............................................................................................................................................. 64Home Productivity.................................................................................................................................................. 64Lotus Notes............................................................................................................................................................ 65Microsoft Internet Explorer..................................................................................................................................... 65Microsoft Vista for Home Office............................................................................................................................. 65Microsoft Windows 2000 for End Users................................................................................................................. 65Microsoft Windows Vista........................................................................................................................................ 65Microsoft Windows XP for End Users.................................................................................................................... 66Microsoft Works...................................................................................................................................................... 66Microsoft XP for Home Office................................................................................................................................. 66Netscape................................................................................................................................................................ 66PDAs...................................................................................................................................................................... 66Personal Finance................................................................................................................................................... 66SAP........................................................................................................................................................................ 67WordPerfect Office................................................................................................................................................. 67Microsoft Office 2007............................................................................................................................................. 68Microsoft Office 2003............................................................................................................................................. 69Microsoft Office XP................................................................................................................................................ 72Microsoft Office 2000............................................................................................................................................. 73Microsoft Office 97................................................................................................................................................. 75

Professional and Business Skills.................................................................. 75Business Strategy and Operations......................................................................................................................... 75Finance, Human Resources and Administration.................................................................................................... 78Management and Leadership................................................................................................................................ 81Professional Effectiveness..................................................................................................................................... 85Project Effectiveness.............................................................................................................................................. 90Sales and Customer Facing Skills......................................................................................................................... 93

Home and Small Business........................................................................... 97Being your own boss.............................................................................................................................................. 97Finances................................................................................................................................................................. 97Getting a Job.......................................................................................................................................................... 97

Legal Skills ................................................................................................. 97Compliance............................................................................................................................................................ 97

Industrial Solutions..................................................................................... 99Environmental, Safety & Health, and Transportation............................................................................................. 99Trades.................................................................................................................................................................. 100

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IT Skills Enterprise Database Systems

Generic Databases

Relational Database Management Systems

Web MLE52801 RDBMS: 1 Database Principles

IBM & Lotus - Enterprise Database Systems

DB2 Universal Database

Web MLE50901 DB2 Universal Database: 1 Features of DB2

Web MLE50902 DB2 Universal Database: 2 Installing and Configuring DB2

Web MLE50903 DB2 Universal Database: 3 DB2 Instances, Server Communications, and Clients

Web MLE50904 DB2 Universal Database: 4 Data Security and Database Creation

Web MLE50905 DB2 Universal Database: 5 Creating Table Spaces and Accessing Data

Web MLE50906 DB2 Universal Database: 6 SQL and Design Considerations

Web MLE50907 DB2 Universal Database: 7 System Tools and Recovery Concepts

Web MLE50908 DB2 Universal Database: 8 Moving and Replicating Data

Web MLE50909 DB2 Universal Database: 9 Monitoring DB2 Performance

IBM DB2 Universal Database V8.1 Database Administration

Web SKE22671 Monitoring a DB2UDB Web SKE22672 Utilizing DB2 UDB Utilities Web SKE22673 Managing Disaster Recovery in a

DB2 UDB Database Web SKE22674 Managing Database Access in a

DB2 UDB Web SKE22675 Managing a DB2 UDB Server Web SKE22676 Administering Data Placement in a

DB2 UDB

IBM DB2 Universal Database V8.1 Fundamentals

Web SKE22681 Planning and Securing a DB2 UDB Database

Web SKE22682 Accessing Data and Manipulating DB2 UDB Database Objects

Web SKE22683 Manipulating Data with DB2 UDB Web SKE22684 Maintaining DB2 UDB Data

Consistency

Microsoft SQL

SQL for the Windows Environment

Web MLE53301 SQL for the Windows Environment: 1 Introduction to Databases and SQL

Web MLE53302 SQL for the Windows Environment: 2 Filtering Data

Web MLE53303 SQL for the Windows Environment: 3 Calculations and Functions

Web MLE53304 SQL for the Windows Environment: 4 Summarizing Data

Web MLE53305 SQL for the Windows Environment: 5 Groups and Queries

Web MLE53306 SQL for the Windows Environment: 6 Joins

Web MLE53307 SQL for the Windows Environment: 7 Data and Tables

Web MLE53308 SQL for the Windows Environment: 8 Views and Stored Procedures

Web MLE53309 SQL for the Windows Environment: 9 Transaction Processing and Cursors

Web MLE53310 SQL for the Windows Environment:10 Advanced SQL Functions

Microsoft SQL Server 2000

Microsoft SQL Server 2000 Admin MCDBA MCSA MCSE 70-228

Web MLE71501 SQL Server 2000 Admin MCDBA MCSA MCSE 70-228: 1 Basic Concepts and Installation

Web MLE71502 SQL Server 2000 Admin MCDBA MCSA MCSE 70-228: 2 Advanced Installation

Web MLE71503 SQL Server 2000 Admin MCDBA MCSA MCSE 70-228: 3 Creating and Managing Databases

Web MLE71504 SQL Server 2000 Admin MCDBA MCSA MCSE 70-228: 4 Disaster Recovery and Data Integrity

Web MLE71505 SQL Server 2000 Admin MCDBA MCSA MCSE 70-228: 5 Extracting and Securing Data

Web MLE71506 SQL Server 2000 Admin MCDBA MCSA MCSE 70-228: 6 Automation and Performance

Web MLE71507 SQL Server 2000 Admin MCDBA MCSA MCSE 70-228: 7 Practice Exams

Microsoft SQL Server 2000 Database Administration I

Web SKE22622 Installing, Configuring, and Upgrading SQL Server 2000

Web SKE22651 Overview of SQL Server 2000

Microsoft SQL Server 2000 Database Administration II

Web SKE22633 Security in a Microsoft SQL Server 2000 Environment

Web SKE22634 Managing SQL Server 2000 Databases

Web SKE22652 SQL Server 2000 Databases Web SKE22653 Transferring and Transforming

Data in SQL Server 2000

Microsoft SQL Server 2000 Database Administration III

Web SKE22641 Backing Up SQL Server 2000 Databases

Web SKE22642 Restoring SQL Server 2000 Databases

Web SKE22643 SQL Server 2000 Replication Web SKE22644 Monitoring SQL Server 2000

Performance Web SKE22645 SQL Server 2000 High Availability Web SKE22654 SQL Server 2000, XML, and the

Web 800/938-1222 Caliber Data Training www.caliberdt.com

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Microsoft SQL Server 2000 Database Design MCSE 70-229

Web MLE71601 SQL Server 2000 Database Design MCSE 70-229: 1 Data Modeling and Database Creation

Web MLE71602 SQL Server 2000 Database Design MCSE 70-229: 2 Database Objects

Web MLE71603 SQL Server 2000 Database Design MCSE 70-229: 3 Retrieving and Modifying Data

Web MLE71604 SQL Server 2000 Database Design MCSE 70-229: 4 Indexes and Views

Web MLE71605 SQL Server 2000 Database Design MCSE 70-229: 5 Database Programming

Web MLE71606 SQL Server 2000 Database Design MCSE 70-229: 6 Remote Data Access and XML

Web MLE71607 SQL Server 2000 Database Design MCSE 70-229: 7 Optimization and Security

Web MLE71608 SQL Server 2000 Database Design MCSE 70-229: 8 Exam Preparation 1

Web MLE71609 SQL Server 2000 Database Design MCSE 70-229: 9 Exam Preparation 2

Microsoft SQL Server 2000 Database Implementation

Web SKE22651 Overview of SQL Server 2000 Web SKE22652 SQL Server 2000 Databases Web SKE22653 Transferring and Transforming

Data in SQL Server 2000 Web SKE22654 SQL Server 2000, XML, and the

Web Web SKE22655 Designing and Implementing

Security in SQL Server 2000 Web SKE22656 The SQL Server 2000 Logical

Data Model Web SKE22657 Using T-SQL in SQL Server 2000 Web SKE22658 SQL Server 2000 Indexes Web SKE22659 SQL Server 2000 Programming

Business Logic Web SKE22660 SQL Server 2000 Transactions

and Distributed Data Web SKE22661 Analyzing and Optimizing SQL

Server 2000 Queries

Microsoft SQL Server 2005

Microsoft SQL Server 2005 Admin MCITP 70-444

Web MLE71101 Microsoft SQL Server 2005 Admin MCITP 70-444:11 Practice Exam 1



Microsoft SQL Server 2005 Data Access MCITP 70-442

Web MLE71110 Microsoft SQL Server 2005 Data Access MCITP 70-442:12 Practice Exam 1



Microsoft SQL Server 2005 Design MCITP 70-443

Web MLE71120 Microsoft SQL Server 2005 Design MCITP 70-443:13 Practice Exam 1

Web MLE71121 Microsoft SQL Server 2005 Design MCITP 70-443:14 Practice Exam 2

Microsoft SQL Server 2005 MCTS 70-431

Web MLE71701 SQL Server 2005 MCTS 70-431: 1 Installing and Configuring SQL Server 2005

Web MLE71702 SQL Server 2005 MCTS 70-431: 2 Creating Databases

Web MLE71703 SQL Server 2005 MCTS 70-431: 3 Working with Tables and Programmability Objects

Web MLE71704 SQL Server 2005 MCTS 70-431: 4 Implementing Database Objects

Web MLE71705 SQL Server 2005 MCTS 70-431: 5 Supporting the XML Framework

Web MLE71706 SQL Server 2005 MCTS 70-431: 6 Enhancing Data Consumption and Throughput

Web MLE71707 SQL Server 2005 MCTS 70-431: 7 Maintaining and Backing Up Databases

Web MLE71708 SQL Server 2005 MCTS 70-431: 8 Monitoring Performance

Web MLE71709 SQL Server 2005 MCTS 70-431: 9 Troubleshooting and Optimizing

Web MLE71710 SQL Server 2005 MCTS 70-431:10 Implementing High Availability

Web MLE71711 SQL Server 2005 MCTS 70-431:11 Practice Exams

Microsoft SQL Server 2005 Solutions MCITP 70-441

Web MLE71130 Microsoft SQL Server 2005 Solutions MCITP 70-441:10 Practice Exam 1

Web MLE71131 Microsoft SQL Server 2005 Solutions MCITP 70-441:11 Practice Exam 2

Microsoft SQL Server 2005 Upgrade MCITP 70-447

Web MLE71140 Microsoft SQL Server 2005 Upgrade MCITP 70-447:51 Practice Exam 1





Microsoft SQL Server 2005: Database Maintenance

Web SKE22721 Optimizing SQL Server 2005 Performance

Web SKE22722 Optimizing a Database Data Recovery Plan for SQL Server 2005

Web SKE22723 Monitoring and Maintaining a Database in SQL Server 2005

Web SKE22724 Managing Data Between Servers and Databases

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Web SKE22725 Managing and Maintaining Database Security in SQL Server 2005

Web SKE22726 Managing Database Data in a SQL Server 2005 Environment

Microsoft SQL Server 2005: Implementation and Maintenance

Web SKE22691 Installing SQL Server 2005 Web SKE22692 Configuring SQL Server 2005 Web SKE22693 Creating and Implementing

Database Objects in SQL Server 2005

Web SKE22694 Retrieving Data and Running Queries in SQL Server 2005

Web SKE22695 SQL Server 2005 Messaging and Querying Tools

Web SKE22696 Managing and Maintaining SQL Server 2005 Databases

Web SKE22697 SQL Server 2005 Database Performance and Optimization

Web SKE22698 Monitoring and Diagnosing Database Problems in SQL Server 2005

Web SKE22699 SQL Server 2005 High Availability and Disaster Recovery

Web SKE22700 SQL Server 2005 Backup and Restores

Microsoft SQL Server 2005: Infrastructure Design

Web SKE22711 Designing a Database Server Infrastructure for SQL Server 2005

Web SKE22712 Designing Security for a Database Server Infrastructure for SQL Server 2005

Web SKE22713 Designing the Physical Database for SQL Server 2005

Web SKE22714 Designing a Database Server High Availability Solution for SQL Server 2005

Web SKE22715 Designing a Database Failover Solution for SQL Server 2005

Web SKE22716 Designing a Database Server Data Recovery Solution for SQL Server 2005

Microsoft SQL Server 6.5

SQL Server 6.5

Web MLE71801 SQL Server 6.5: 1 Introduction Web MLE71802 SQL Server 6.5: 2 Installation and

Setup Web MLE71803 SQL Server 6.5: 3 Users and

Replication Web MLE71804 SQL Server 6.5: 4 Database

Administration Web MLE71805 SQL Server 6.5: 5 System

Management Web MLE71806 SQL Server 6.5: 6 Tuning for

Performance

Microsoft SQL Server 7.0

SQL Server 7.0 Admin

Web MLE71901 SQL Server 7 Admin: 1 Security Strategy

Web MLE71902 SQL Server 7 Admin: 2 System Requirements

Web MLE71903 SQL Server 7 Admin: 3 Migration Planning

Web MLE71904 SQL Server 7 Admin: 4 Replication Plans

Web MLE71905 SQL Server 7 Admin: 5 Installing the Server

Web MLE71906 SQL Server 7 Admin: 6 Other Installations

Web MLE71907 SQL Server 7 Admin: 7 Configuring

Web MLE71908 SQL Server 7 Admin: 8 Security Management

Web MLE71909 SQL Server 7 Admin: 9 Managing Accounts

Web MLE71910 SQL Server 7 Admin:10 Managing Permissions

Web MLE71911 SQL Server 7 Admin:11 Database Management

Web MLE71912 SQL Server 7 Admin:12 Loading Databases

Web MLE71913 SQL Server 7 Admin:13 Backups and Restores

Web MLE71914 SQL Server 7 Admin:14 Managing Replication

Web MLE71915 SQL Server 7 Admin:15 Management Tasks

Web MLE71916 SQL Server 7 Admin:16 Monitoring Events

Web MLE71917 SQL Server 7 Admin:17 Watching and Optimizing

Web MLE71918 SQL Server 7 Admin:18 Server Repair

Web MLE71919 SQL Server 7 Admin:19 More Troubleshooting

SAP R/3 Release 4.6

Moving to SAP R/3 Release 4.6

Web SKE22771 Navigating SAP R/3 Release 4.6 Web SKE22772 Using SAP R/3 Release 4.6

Overview of SAP R/3 Release 4.6

Web SKE22790 SAP R/3 Release 4.6 Fundamentals

SAP ABAP Programming Fundamentals

Web SKE22781 ABAP Fundamentals Web SKE22782 ABAP Programming I Web SKE22783 ABAP Programming II

SAP Development & Reporting

Web NGE14210 ABAP 6.10 Overview Web NGE14211 ABAP Reporting 6.10 Web NGE14212 ABAP Objects 6.10 Overview Web NGE14338 ABAP Web Application Server

Development

SAP Overview for Project Teams

Web SKE22791 SAP Overview Web SKE22792 mySAP Finance Modules Web SKE22793 mySAP Logistics Modules Web SKE22794 mySAP ERP Architecture Web SKE22795 SAP R/3 Administration Web SKE22796 Planning and Implementing SAP

Projects Web SKE22797 SAP NetWeaver

SQL

Generic SQL









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Web MLE60801 SQL: 1 Database Maintenance Web MLE60802 SQL: 2 Database Objects Web MLE60803 SQL: 3 Query Techniques Web MLE60804 SQL: 4 Joining Tables

Sybase

PowerBuilder 9

Web MLE52601 PowerBuilder 9 Advanced Development: 1 Source Code Control

Web MLE52602 PowerBuilder 9 Advanced Development: 2 Deploying Applications and Using InfoMaker

Web MLE52603 PowerBuilder 9 Advanced Development: 3 Coding Techniques

Web MLE52604 PowerBuilder 9 Advanced Development: 4 Techniques for Using DataWindows

Web MLE52605 PowerBuilder 9 Advanced Development: 5 Graphic DataWindows and XML DataWindows

Sybase

Web MLE53501 Sybase: 1 Introduction to Sybase Web MLE53502 Sybase: 2 Using SQL Server Web MLE53503 Sybase: 3 System Administration Web MLE53504 Sybase: 4 User Administration Web MLE53505 Sybase: 5 Programming with T-

SQL Web MLE53506 Sybase: 6 Querying Databases

with T-SQL Web MLE53507 Sybase: 7 T-SQL Commands

Systems and Database Design

Database Design

Web SKE22601 An Overview of Database Design Web SKE22602 The Database Design

Methodology CD/Web WT2210 Relational Database Design and

Administration

Database Fundamentals

CD/Web IP0740 Data Modeling CD/Web IP0780 RDBMS Concepts CD/Web IP0810 Client/Server Concepts Web MLE50401 Client/Server Technology for

Managers: 1 Client/Server Technology for Managers

Web SKE22611 An Introduction to Database Systems

Web SKE22612 Relational Databases Web SKE22613 Database Data Management CD/Web WT2190 Relational Database Concepts

and Facilities CD/Web WT2200 Relational Database Concepts:

Structured Query Language

Oracle 11i10

Oracle 11i Procure-to-Pay Fundamentals

Web NGE66315 Oracle 11i Procure-to-Pay Fundamentals Part 1



Web NGE66318 Oracle 11i Procure-to-Pay Fundamantals Part 4


Oracle 11i10 Order to Cash

Web NGE68061 Oracle 11i10 Order to Cash: Lifecycle and Key Components

Web NGE68062 Oracle 11i10 Order to Cash: Customer and Credit Management Setup

Web NGE68063 Oracle 11i10 Order to Cash: Order Entry Overview

Web NGE68064 Oracle 11i10 Order to Cash: Order Creation and Setup

Web NGE68065 Oracle 11i10 Order to Cash: Manage Order Updates and Order Inquiry

Web NGE68066 Oracle 11i10 Order to Cash: Basic Pricing

Web NGE68067 Oracle 11i10 Order to Cash: Shipping Overview and Setups

Web NGE68068 Oracle 11i10 Order to Cash: Shipping Execution

Web NGE68069 Oracle 11i10 Order to Cash: Invoicing Overview

Web NGE68070 Oracle 11i10 Order to Cash: Processing Invoices

Web NGE68071 Oracle 11i10 Order to Cash: Setting Up and Processing Receipts

Web NGE68072 Oracle 11i10 Order to Cash: Tax Accounting and Period Closing

Oracle 11i10 Project Foundation Fundamentals

Web NGE68031 Oracle 11i10 Project Foundation Fundamentals Part 1






Oracle 11i10 System Administrator

Web NGE68001 Oracle 11i10 Sys Admin: Application, Function, and Data Security

Web NGE68002 Oracle 11i10 Sys Admin: User Management and Resource Auditing

Web NGE68003 Oracle 11i10 Sys Admin: Concurrent Management and Profile Options

Web NGE68004 Oracle 11i10 Sys Admin: Printer Management and Form Personalization

Web NGE68005 Oracle 11i10 Sys Admin: Personalization and Workflow Components

Web NGE68006 Oracle 11i10 Sys Admin: Workflow and Applications Manager

Web NGE68007 Oracle 11i10 Sys Admin: DBA Activities

Oracle Workflow 11i10
































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Web NGE68011 Oracle Workflow 11i10: Components and Planning Workflow Processes

Web NGE68012 Oracle Workflow 11i10: Developing Processes

Web NGE68013 Oracle Workflow 11i10: Interacting with Processes and Notifications

Web NGE68014 Oracle Workflow 11i10: Business Event System and Subscriptions

Web NGE68015 Oracle Workflow 11i10: Communications and Function Activities

Web NGE68016 Oracle Workflow 11i10: Workflow APIs, Procedures and Error Handling

Web NGE68017 Oracle Workflow 11i10: Managing and Customizing Workflow Processes

Web NGE68018 Oracle Workflow 11i10: Configuring Oracle Workflow Components

Oracle 11i

Oracle 11i E-Business Suite: Essentials for Implementers

Web SKE22731 Oracle 11i E-Business Suite: Introduction

Web SKE22732 Oracle 11i E-Business Suite: Multi-Org

Web SKE22733 Oracle 11i E-Business Suite: Flexfields

Web SKE22734 Oracle 11i E-Business Suite: System Administration

Web SKE22735 Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence

Oracle 11i E-Business Suite: System Administrator Fundamentals

Web SKE22741 Oracle 11i: Function Security and Data Security

Web SKE22742 Oracle 11i: Roles, Delegated Administration, Registration, and Auditing

Web SKE22743 Oracle 11i: Concurrent Elements Web SKE22744 Oracle 11i: Profile Options, DBA

Duties, and Printer Management Web SKE22745 Oracle 11i: Personalization of

Forms and OA Framework Pages Web SKE22746 Oracle 11i: Oracle Workflow Web SKE22747 Oracle 11i: System Monitoring and

Troubleshooting in OAM

Oracle 11i: Navigate Oracle Applications

Web SKE22761 Oracle 11i: Using the Navigator, Forms, and Online Help

Web SKE22762 Oracle 11i: Concurrent Processing, Requests, Profiles, and Forms

Oracle 11i: Project Foundation Fundamentals

Web SKE22751 Oracle 11i: Project Management and Projects Integration

Web SKE22752 Oracle 11i: Organization, Period, and Calendar Definitions in Oracle Projects

Web SKE22753 Oracle 11i: Resource and Role Management

Web SKE22754 Oracle 11i: Oracle Projects Security Model and Page Layouts

Web SKE22755 Oracle 11i: Oracle Projects and Task Definition I

Web SKE22756 Oracle 11i: Oracle Projects and Task Definition II

Web SKE22757 Oracle 11i: User-Defined Attributes, Implementation Options, and Utilization

Web SKE22758 Oracle 11i: Organization Forecasting and Integration

Oracle 10g

Oracle 10g Administration

Web MLE52101 Oracle 10g Administration: 1 Oracle Architectural Components

Web MLE52102 Oracle 10g Administration: 2 Oracle Server Introduction

Web MLE52103 Oracle 10g Administration: 3 Database Architecture, Creation, and Interfaces

Web MLE52104 Oracle 10g Administration: 4 Database Control and Storage Structures

Web MLE52105 Oracle 10g Administration: 5 Managing Users and Schemas

Web MLE52106 Oracle 10g Administration: 6 Data Management

Web MLE52107 Oracle 10g Administration: 7 PL/SQL

Web MLE52108 Oracle 10g Administration: 8 Database Security Management

Web MLE52109 Oracle 10g Administration: 9 Oracle Net Services

Web MLE52110 Oracle 10g Administration:10 Oracle Shared Server

Web MLE52111 Oracle 10g Administration:11 Database Performance Monitoring

Web MLE52112 Oracle 10g Administration:12 Database Maintenance

Web MLE52113 Oracle 10g Administration:13 Database Undo Management

Web MLE52114 Oracle 10g Administration:14 Database Locking Conflicts

Web MLE52115 Oracle 10g Administration:15 Database Backup and Recovery Concepts

Web MLE52116 Oracle 10g Administration:16 Database Backups

Web MLE52117 Oracle 10g Administration:17 Database Recovery

Oracle 10g Administration Exam IZ0-043

Web MLE52201 Oracle 10g Database Administration II 1Z0-043:15 Practice Exam 1


























































Oracle Database 10g Migrating from SQL Server

Web NGE67421 Migrating to Oracle DB 10g: Oracle Database Architectural Framework

Web NGE67422 Migrating to Oracle DB 10g: Schema Objects and Planning Migration

Web NGE67423 Migrating to Oracle DB 10g: Performing Migrations with OMWB

Web NGE67425 Migrating to Oracle DB 10g: Securing and Managing Oracle Database

Web NGE67426 Migrating to Oracle DB 10g: Oracle Database Backup and Recovery

Oracle Database 10g R2: SQL Tuning

Web NGE65232 Oracle Database 10g R2: SQL Tuning Course 1





Oracle Database 10g: Administration Workshop I

Web SKE22351 Oracle Database 10g: Installing Oracle Database 10g

Web SKE22352 Oracle Database 10g: Creating Databases

Web SKE22353 Oracle Database 10g: Database Interfaces

Web SKE22354 Oracle Database 10g: Database Control and Storage Structures

Web SKE22355 Oracle Database 10g: Users and Security

Web SKE22356 Oracle Database 10g: Managing Schema Objects and Data

Web SKE22357 Oracle Database 10g: The SQL* Loader and PL/SQL

Web SKE22358 Oracle Database 10g: Oracle Net Services and Shared Servers

Web SKE22359 Oracle Database 10g: Monitoring and Maintenance

Web SKE22360 Oracle Database 10g: Managing Undo Data and Lock Conflicts

Web SKE22361 Oracle Database 10g: Managing Backup and Recovery

Oracle Database 10g: Administration Workshop I Release 2

Web SKE22441 Oracle Database 10g: Installing Oracle Database 10g Release 2

Web SKE22442 Oracle Database 10g: Creating Databases Release 2

Web SKE22443 Oracle Database 10g: Database Interfaces Release 2

Web SKE22444 Oracle Database 10g: Database Control and Storage Structures Release 2

Web SKE22445 Oracle Database 10g: Users and Security Release 2

Web SKE22446 Oracle Database 10g: Managing Schema Objects and Data Release 2

Web SKE22447 Oracle Database 10g: The SQL*Loader and PL/SQL Release 2

Web SKE22448 Oracle Database 10g: Oracle Net Services and Shared Servers Release 2

Web SKE22449 Oracle Database 10g: Monitoring and Maintenance Release 2

Web SKE22450 Oracle Database 10g: Managing Undo Data and Lock Conflicts Release 2

Web SKE22451 Oracle Database 10g: Managing Backup and Recovery Release 2

Oracle Database 10g: Administration Workshop II

Web SKE22371 Using Flashback Technology in Oracle 10g

Web SKE22372 Performing and Managing Backups in Oracle 10g

Web SKE22373 Advanced Database Recovery and Repair in Oracle 10g

Web SKE22374 Controlling the Oracle Listener and Enabling Distributed Transactions in Oracle 10g

Web SKE22375 Using Globalization Support in Oracle 10g

Web SKE22376 Optimizing Database Performance in Oracle 10g

Web SKE22377 Managing Storage and System Resources in Oracle 10g

Web SKE22378 Using the Scheduler to Automate Tasks in Oracle 10g

Web SKE22379 Using Advanced Features in Oracle 10g

Oracle Database 10g: Developing PL/SQL Program Units

Web SKE22411 PL/SQL Packages Web SKE22412 Oracle-Supplied Packages and

DBMS_SCHEDULER Web SKE22413 Managing Dependencies Web SKE22414 Manipulating Large Objects in

PL/SQL Web SKE22415 PL/SQL Triggers Web SKE22416 Dynamic SQL and Metadata

Oracle Database 10g: New Features

Web SKE22421 Oracle Database 10g: New Installation and Configuration Features

Web SKE22422 Oracle Database 10g: New Data Loading Features

Web SKE22423 Oracle Database 10g: New Automatic Management Features

Web SKE22424 Oracle Database 10g: New Resource, Scheduling, and Task-Management Features

Web SKE22425 Oracle Database 10g: New Space Management Features

Web SKE22426 Oracle Database 10g: New Storage Features

Web SKE22427 Oracle Database 10g: New Tuning, Performance-monitoring, and Analysis Features

Web SKE22428 Oracle Database 10g: New Backup and Recovery Features

Web SKE22429 Oracle Database 10g: Using Flashback

Web SKE22430 Oracle Database 10g: New Features in Security and Software Maintenance

Web SKE22431 Oracle Database 10g: New Features in VLDB Support

Web SKE22432 Oracle Database 10g: Miscellaneous New Features





























































Oracle Database 10g: Performance Tuning

Web NGE65246 Oracle Database 10g Performance Tuning: Tools and Techniques

Web NGE65247 Oracle Database 10g Performance Tuning: Tuning Data

Web NGE65248 Oracle Database 10g Performance Tuning: Tuning Infrastructure

Web NGE65249 Oracle Database 10g Performance Tuning: Instance Tuning

Web NGE65250 Oracle Database 10g Performance Tuning: Memory Management

Web NGE65251 Oracle Database 10g Performance Tuning: Performance Management

Oracle Database 10g: Programming with PL/SQL I

Web SKE22401 Introduction to PL/SQL Web SKE22402 Using PL/SQL with an Oracle

Server Web SKE22403 Using Control Structures Web SKE22404 Using Composite Data Types Web SKE22405 Explicit Cursors and Exception

Errors Web SKE22406 Creating Stored Procedures and

Functions

Oracle Database 10g: SQL Fundamentals I and II

Web SKE22381 Introduction to Oracle and SQL in Oracle Database 10g

Web SKE22382 SQL Functions in Oracle Database 10g

Web SKE22383 Displaying Multiple Table Data and Using Set Operators in Oracle Database 10g

Web SKE22384 Group and Datetime Functions in Oracle Database 10g

Web SKE22385 Subqueries and Hierarchical Queries in Oracle Database 10g

Web SKE22386 Regular Expressions and User Access in Oracle Database 10g

Web SKE22387 Creating and Managing Tables and Constraints in Oracle Database 10g

Web SKE22388 Database Objects in Oracle Database 10g

Web SKE22389 Managing Database Objects in Oracle Database 10g

Web SKE22390 Manipulating Data in Oracle Database 10g

Oracle Forms Developer 10g

Web NGE67441 Oracle Forms Developer 10g: Architectural Environment and Services

Web NGE67442 Oracle Forms Developer 10g: Building Internet Applications

Web NGE67443 Oracle Forms Developer 10g: Creating and Working with Form Elements

Web NGE67444 Oracle Forms Developer 10g: Working with Canvases and Triggers

Web NGE67445 Oracle Forms Developer 10g: Interacting with Form Components

Web NGE67446 Oracle Forms Developer 10g: Working with Validation and Navigation

Web NGE67447 Oracle Forms Developer 10g: Working with Validation and Navigation

Web NGE67448 Oracle Forms Developer 10g: Query Builder Features

Oracle Reports Developer 10g

Web NGE67451 Oracle Reports Developer 10g: Working with Oracle Reports Developer

Web NGE67452 Oracle Reports Developer 10g: Paper, Web Reports, and Templates

Web NGE67453 Oracle Reports Developer 10g: Working with the Data Model

Web NGE67455 Oracle Reports Developer 10g: Web and XML Report, Report Parameters

Web NGE67456 Oracle Reports Developer 10g: Matrix Reports, Triggers, SRW Package

Web NGE67457 Oracle Reports Developer 10g: OracleAS Reports Services, Guidelines

OracleBI Discoverer Admin 10g

Web NGE67435 OracleBI Discoverer Admin 10g: Create EULs & Business Areas

Web NGE67436 OracleBI Discoverer Admin 10g: Work with LOVs, Items, & Folders

Web NGE67437 OracleBI Discoverer Admin 10g: Manage Items, Drills & Summaries

Web NGE67438 OracleBI Discoverer Admin 10g: Manage & Maintain EULs

Web NGE67439 OracleBI Discoverer Admin 10g: Advanced Administration

OracleBI Discoverer Plus 10g Analyze Relational and OLAP Data

Web NGE67430 OracleBI Discoverer Plus 10g: Queries

Web NGE67431 OracleBI Discoverer Plus 10g: Reports

Web NGE67432 OracleBI Discoverer Plus 10g: Calculations, Graphs, and Drills

Web NGE67433 OracleBI Discoverer Plus 10g: OLAP

Web NGE67434 OracleBI Discoverer Plus 10g: Viewer and Portlets

Oracle 9i

Oracle9i Database Fundamentals 1Z0-031

Web MLE52401 Oracle9i Database Fundamentals 1Z0-031: 1 Oracle Architecture and Tools

Web MLE52402 Oracle9i Database Fundamentals 1Z0-031: 2 Managing Instances and Creating Databases

Web MLE52403 Oracle9i Database Fundamentals 1Z0-031: 3 Managing the Database Structure

Web MLE52404 Oracle9i Database Fundamentals 1Z0-031: 4 Managing Tablespaces and Datafiles

Web MLE52405 Oracle9i Database Fundamentals 1Z0-031: 5 Managing Storage Structures and Undo Data

Web MLE52406 Oracle9i Database Fundamentals 1Z0-031: 6 Managing Tables






















































Web MLE52407 Oracle9i Database Fundamentals 1Z0-031: 7 Managing Indexes and Data Integrity

Web MLE52408 Oracle9i Database Fundamentals 1Z0-031: 8 Managing Users and Profiles

Web MLE52409 Oracle9i Database Fundamentals 1Z0-031: 9 Managing Privileges and Roles

Web MLE52410 Oracle9i Database Fundamentals 1Z0-031:10 Exam Preparation

Oracle9i Database Fundamentals II 1Z0-032

Web MLE52411 Oracle9i Database Fundamentals II 1Z0-032:20 Practice Exam 1





Oracle9i Database Fundamentals: Architecture and Management

Web SKE22461 Architecture and Administration Tools in Oracle9i

Web SKE22462 Database and Instance Management in Oracle9i

Web SKE22463 Database Structures in Oracle9i

Oracle9i Database Fundamentals: Backup and Recovery

Web SKE22471 Backup and Recovery Overview and Configuration in Oracle9i

Web SKE22472 User-Managed and RMAN Backup and Recovery in Oracle9i

Web SKE22473 Recovery Manager Maintenance in Oracle9i

Web SKE22474 Transporting and Loading Data in Oracle9i

Oracle9i Database Fundamentals: Managing Data Storage

Web SKE22501 Data Storage in Oracle9i Web SKE22502 Tables and Indexes in Oracle9i Web SKE22503 Data Integrity in Oracle9i

Oracle9i Database Fundamentals: Managing Database Access

Web SKE22511 Users and Profiles in Oracle9i Web SKE22512 Privileges and Roles in Oracle9i Web SKE22513 Globalization and Auditing in

Oracle9i

Oracle9i Database Fundamentals: Network Administration

Web SKE22521 Networking Overview for Oracle9i Administrators

Web SKE22522 Oracle Network Configuration in Oracle9i

Oracle9i Database Performance Tuning 1Z0-033

Web MLE52416 Oracle9i Database Performance Tuning 1Z0-033:15 Practice Exam 1




Oracle9i Database: Introduction to SQL

Web SKE22531 Introduction to Oracle and SQL in Oracle 9i

Web SKE22532 SQL Functions in Oracle 9i Web SKE22533 Subqueries, Reporting, and User-

Access Control in Oracle 9i Web SKE22534 Defining and Manipulating Data in

Oracle 9i

Oracle9i Database: New Features I

Web SKE22541 Introducing Oracle9i Database Web SKE22542 Manageability Enhancements in

Oracle9i

Oracle9i Database: New Features II

Web SKE22551 Availability Features in Oracle9i Web SKE22552 Scalability and Performance in

Oracle9i Web SKE22553 Development Platform in Oracle9i Web SKE22554 Security Overview for Oracle9i

Administrators

Oracle9i Database: Performance Tuning

Web SKE22561 Performance Tuning Methodology and Tools in Oracle9i

Web SKE22562 Tuning Memory Structures in Oracle9i

Web SKE22563 Tuning Database Structures in Oracle9i

Web SKE22564 Tuning Systems and Applications in Oracle9i

Oracle9i SQL 1Z0-007

Web MLE52501 Oracle9i SQL 1Z0-007: 1 Introduction to SQL

Web MLE52502 Oracle9i SQL 1Z0-007: 2 Intermediate Queries

Web MLE52503 Oracle9i SQL 1Z0-007: 3 Queries with Single-Row Functions

Web MLE52504 Oracle9i SQL 1Z0-007: 4 Combining Tables

Web MLE52505 Oracle9i SQL 1Z0-007: 5 Grouping and Summarizing Data

Web MLE52506 Oracle9i SQL 1Z0-007: 6 Advanced Queries and Views

Web MLE52507 Oracle9i SQL 1Z0-007: 7 Working with Data

Web MLE52508 Oracle9i SQL 1Z0-007: 8 Creating Tables and Constraints

Web MLE52509 Oracle9i SQL 1Z0-007: 9 Database Objects and User Security

Web MLE52510 Oracle9i SQL 1Z0-007:10 SQL*Plus And iSQL*Plus Reporting and PL/SQL

Web MLE52511 Oracle9i SQL 1Z0-007:11 Practice Exam

Oracle 8

Oracle 8

Web MLE52301 Oracle8: 1 Installing Oracle 800/938-1222 Caliber Data Training www.caliberdt.com

12























































Web MLE52302 Oracle8: 2 Database Management Web MLE52303 Oracle8: 3 Building Databases Web MLE52304 Oracle8: 4 Files, Data, and Users Web MLE52305 Oracle8: 5 Database Schema

Objects Web MLE52306 Oracle8: 6 Processes and Security Web MLE52307 Oracle8: 7 Backup and Recovery

Oracle Database Systems

Oracle Application Server 10g: Administration I

Web SKE22571 Oracle Application Server 10g: Introduction

Web SKE22572 Oracle Application Server 10g: Infrastructure and Middle Tier Installation

Web SKE22573 Oracle Application Server 10g: Management Tools and Oracle Internet Directory

Web SKE22574 Oracle Application Server 10g: General Management and Directives for the HTTP Server

Web SKE22575 Oracle Application Server 10g: OracleAS Web Cache

Web SKE22576 Oracle Application Server 10g: OracleAS Portal

Web SKE22577 Oracle Application Server 10g: mod_plsql, CGI Scripts, and Database Providers

Web SKE22578 Oracle Application Server 10g: Application Management and Deployment

Web SKE22579 Oracle Application Server 10g: Component Administration in Oracle Internet Directory

Web SKE22580 Oracle Application Server 10g: DAS and SSO

Web SKE22581 Oracle Application Server 10g: Component Security with SSL

Web SKE22582 Oracle Application Server 10g: Oracle Certificate Authority Management

Oracle Legacy

Oracle

Web MLE52001 Oracle: 1 Introduction to PL/SQL Web MLE52002 Oracle: 1 Overview of

Developer/2000 Web MLE52003 Oracle: 2 Forms 4.5 and Reports

2.5 Web MLE52004 Oracle: 3 Graphics 2.5 and

Procedure Builder 1.5 Web MLE52005 Oracle: 4 Developer/2000

Applications Web MLE52006 Oracle: 5 Developer/2000

Integration

Internet and Network Technologies

CCNT (Certified in Convergent Network Technologies)

CCNT Basic Data Communications v6.0

Web NGE87603 CCNT Basic Data Communications v6.0 Part 1



CCNT Basic Telecommunications v6.0

Web NGE87601 CCNT Basic Telecommunications v6.0 Part 1

Web NGE87602 CCNT Basic Telecommunications v6.0 Part 2

CCNT Broadband Technologies v6.0

Web NGE87609 CCNT Computer-Telephony Integration Essentials v6.0

Web NGE87611 CCNT Broadband Technologies v6.0 Part 1



CCNT Local Area Networks v6

Web NGE87606 CCNT Local Area Networks v6 Part 1



Web NGE87610 CCNT Voice Over IP Essentials v6.0

CCSP

SNRS 1.0 Securing Networks with Cisco Routers and Switches

Web SKE22271 ACS for Windows Server Web SKE22272 Cisco IOS Security Features Web SKE22273 Further Cisco IOS Security

Features Web SKE22274 Layer 2 Security Web SKE22275 802.1x Port-based Authentication

and Best Practice Web SKE22276 VPNs Using Cisco Pre-Shared

Keys Web SKE22277 Configuring, Testing, and Verifying

IPSec Web SKE22278 VPNs Using Certification

Authorities Web SKE22279 ISAKMP and IPSec Web SKE22280 Remote Access Using Cisco Easy

VPN Web SKE22281 Configuring Cisco Easy VPN

Remote Web SKE22282 Cisco Router and Security Device

Manager

Cisco

BCMSN 3.0: Building Cisco Multilayer Switched Networks

Web SKE20155 Cisco BCMSN 3.0: Campus Networks

Web SKE20156 Cisco BCMSN 3.0: Defining Virtual Local Area Networks (VLANS)

Web SKE20157 Cisco BCMSN 3.0: Implementing Trunks and the Virtual Trunking Protocol (VTP)

Web SKE20158 Cisco BCMSN 3.0: Implementing Spanning Tree

Web SKE20159 Cisco BCMSN 3.0: Implementing Inter-VLAN Routing

Web SKE20160 Cisco BCMSN 3.0: Implementing High Availability In a Campus Environment

Web SKE20161 Cisco BCMSN 3.0: Wireless LANs


























































Web SKE20162 Cisco BCMSN 3.0: Configuring and Implementing WLANs

Web SKE20163 Cisco BCMSN 3.0: Configuring Campus Switches to Support Voice

Web SKE20164 Cisco BCMSN 3.0: Mitigating Service Loss and Data Theft

BCMSN 642-811

Web MLE50101 Cisco Related Series by MindLeaders BCMSN 642-811: 1 Switched Networks, VLANs, and Trunks

Web MLE50102 Cisco Related Series by MindLeaders BCMSN 642-811: 2 Spanning Tree Protocol

Web MLE50103 Cisco Related Series by MindLeaders BCMSN 642-811: 3 Enhancements to STP

Web MLE50104 Cisco Related Series by MindLeaders BCMSN 642-811: 4 Multilayer Switching

Web MLE50105 Cisco Related Series by MindLeaders BCMSN 642-811: 5 Availability and Redundancy

Web MLE50106 Cisco Related Series by MindLeaders BCMSN 642-811: 6 Multicasts

Web MLE50107 Cisco Related Series by MindLeaders BCMSN 642-811: 7 Network Quality of Service

Web MLE50108 Cisco Related Series by MindLeaders BCMSN 642-811: 8 QOS Configuration and Verification

Web MLE50109 Cisco Related Series by MindLeaders BCMSN 642-811: 9 MLS Optimization and Security

Web MLE50110 Cisco Related Series by MindLeaders BCMSN 642-811:10 Metro Ethernet

Web MLE50111 Cisco Related Series by MindLeaders BCMSN 642-811:11 Practice Exams

BCMSN 642-812

Web MLE50112 Cisco Related Series by MindLeaders BCMSN 642-812: 8 Practice Exam 1

Web MLE50113 Cisco Related Series by MindLeaders BCMSN 642-812: 9 Practice Exam 2

Web MLE50114 Cisco Related Series by MindLeaders BCMSN 642-812:10 Practice Exam 3

BCRAN 642-821

Web MLE50115 Cisco Related Series by MindLeaders BCRAN 642-821: 1 WAN Technologies, Components, and AAA Security

Web MLE50116 Cisco Related Series by MindLeaders BCRAN 642-821: 2 PPP Authentication and Network Address Translation

Web MLE50117 Cisco Related Series by MindLeaders BCRAN 642-821: 3 Modems and Asynchronous Connections

Web MLE50118 Cisco Related Series by MindLeaders BCRAN 642-821: 4 Using ISDN Connections

Web MLE50119 Cisco Related Series by MindLeaders BCRAN 642-821: 5 Using Frame Relay Connections

Web MLE50120 Cisco Related Series by MindLeaders BCRAN 642-821: 6 Dial-on-Demand and Broadband

Web MLE50121 Cisco Related Series by MindLeaders BCRAN 642-821: 7 Enabling Backup Connections and Management of Traffic

Web MLE50122 Cisco Related Series by MindLeaders BCRAN 642-821: 8 Securing the Network with VPNs

Web MLE50123 Cisco Related Series by MindLeaders BCRAN 642-821: 9 Practice Exams

BSCI 3.0: Building Scalable Cisco Internetworks

Web SKE20165 Cisco BSCI 3.0: Network Requirements

Web SKE20166 Cisco BSCI 3.0: Configuring EIGRP

Web SKE20167 Cisco BSCI 3.0: EIGRP Options, Authentication, and Issues

Web SKE20168 Cisco BSCI 3.0: Configuring Simple Elements of OSPF

Web SKE20169 Cisco BSCI 3.0: Tuning OSPF Configurations

Web SKE20170 Cisco BSCI 3.0: Configuring Advanced Elements of OSPF

Web SKE20171 Cisco BSCI 3.0: The IS-IS Protocol

Web SKE20172 Cisco BSCI 3.0: Manipulating Routing Updates

Web SKE20173 Cisco BSCI 3.0: Tuning BGP Implementations

Web SKE20174 Cisco BSCI 3.0: Implementing Multicast

Web SKE20175 Cisco BSCI 3.0: Implementing IPv6

Web SKE20176 Cisco BSCI 3.0: BGP for Enterprise ISP Connectivity

BSCI 642-801

Web MLE50124 Cisco Related Series by MindLeaders BSCI 642-801: 1 Routing Principles

Web MLE50125 Cisco Related Series by MindLeaders BSCI 642-801: 2 Extending IP Addresses

Web MLE50126 Cisco Related Series by MindLeaders BSCI 642-801: 3 Implementing OSPF in a Single Area

Web MLE50127 Cisco Related Series by MindLeaders BSCI 642-801: 4 Interconnecting OSPF Areas

Web MLE50128 Cisco Related Series by MindLeaders BSCI 642-801: 5 Applying Integrated IS-IS

Web MLE50129 Cisco Related Series by MindLeaders BSCI 642-801: 6 Employing Enhanced IGRP

Web MLE50130 Cisco Related Series by MindLeaders BSCI 642-801: 7 Configuring Border Gateway Protocol

Web MLE50131 Cisco Related Series by MindLeaders BSCI 642-801: 8 Scaling BGP Networks
















































Web MLE50132 Cisco Related Series by MindLeaders BSCI 642-801: 9 Routing Update Optimization and Redistribution

Web MLE50133 Cisco Related Series by MindLeaders BSCI 642-801:10 Practice Exam

BSCI 642-901

Web MLE50134 Cisco Related Series by MindLeaders BSCI 642-901: 8 Practice Exam 1

Web MLE50135 Cisco Related Series by MindLeaders BSCI 642-901: 9 Practice Exam 2

Web MLE50136 Cisco Related Series by MindLeaders BSCI 642-901:10 Practice Exam 3

Web MLE50137 Cisco Related Series by MindLeaders BSCI 642-901:11 Practice Exam 4

CIPT1 4.1: Cisco IP Telephony Part 1

Web SKE20110 Fundamentals of Cisco CallManager

Web SKE20111 IP Phones and CallManager Configuration

Web SKE20112 Cisco Catalyst Switches and IP Communicator

Web SKE20113 Using the BAT Application and TAPS Tool

Web SKE20114 Cisco Access Gateways and Intercluster Trunks

Web SKE20115 Configuring Basic and Complex Route Plans

Web SKE20116 Telephony Class of Service and Call Admission

Web SKE20117 Configuring Media Resources and Adding Users

Web SKE20118 Configuring Cisco IP Phone Features

Web SKE20119 Configuring Cisco CallManager Applications


Web SKE20120 Securing Cisco CallManager Web SKE20121 Toll Fraud Prevention and IP

Phone Security Web SKE20122 Cryptography and PKI Web SKE20123 IP Telephony Authentication and

Encryption Web SKE20124 IP Video Telephony Web SKE20125 Monitoring IP Telephony Web SKE20126 Managing the CallManager

System

CIT 642-831

Web MLE50171 Cisco Related Series by MindLeaders CIT 642-831: 1 Networking Principles and Technologies

Web MLE50172 Cisco Related Series by MindLeaders CIT 642-831: 2 TCP/IP

Web MLE50173 Cisco Related Series by MindLeaders CIT 642-831: 3 Windows Troubleshooting

Web MLE50174 Cisco Related Series by MindLeaders CIT 642-831: 4 The Physical and Data Link Layers

Web MLE50175 Cisco Related Series by MindLeaders CIT 642-831: 5 Virtual LANs

Web MLE50176 Cisco Related Series by MindLeaders CIT 642-831: 6 Serial Links

Web MLE50177 Cisco Related Series by MindLeaders CIT 642-831: 7 Routing Protocols

Web MLE50178 Cisco Related Series by MindLeaders CIT 642-831: 8 ISDN

Web MLE50179 Cisco Related Series by MindLeaders CIT 642-831: 9 Practice Exams

CVOICE 5.0: Cisco Voice over IP

Web SKE20137 Introducing Voice Over IP Web SKE20138 Building and Securing VoIP

Networks Web SKE20139 Configuring Voice Interfaces Web SKE20140 Configuring Dial Peers and

Special Purpose Connections Web SKE20141 VoIP Signaling and H.323 Call

Control Web SKE20142 SIP, MGCP, and Call Control

Comparison Web SKE20143 Designing for Optimal Voice

Quality Web SKE20144 Implementing Call Admission

Control

DESGN 2.0: Designing For Cisco Internetwork Solutions

Web SKE20102 Cisco DESGN 2.0: Network Design Methodology

Web SKE20103 Cisco DESGN 2.0: Structuring and Modularizing the Network

Web SKE20104 Cisco DESGN 2.0: Multilayer Campus Design

Web SKE20105 Cisco DESGN 2.0: Designing Enterprise WANs

Web SKE20106 Cisco DESGN 2.0: IP Address and Routing Protocol Design

Web SKE20107 Cisco DESGN 2.0: Network Security Solutions

Web SKE20108 Cisco DESGN 2.0: Voice Networking

Web SKE20109 Cisco DESGN 2.0: Wireless Networking

INTRO 2.1: Introduction to Cisco Networking Technologies

Web SKE20145 Building a Serial Network Web SKE20146 Creating a Simple Ethernet

Network Web SKE20147 Extending Ethernet Networks Web SKE20148 Connecting Networks with Cisco

Devices Web SKE20149 Constructing IP Network

Addresses Web SKE20150 Ensuring Data Delivery in

Networks Web SKE20151 Remote Network Connectivity Web SKE20152 Operation and Configuration of

Cisco IOS Switches Web SKE20153 Operation and Configuration of

Cisco IOS Routers Web SKE20154 Managing the Cisco Network

Environment

ISCW 1.0: Implementing Secure Converged Wide Area Networks

Web SKE20177 Cisco ISCW 1.0: Network Connectivity





























































Web SKE20178 Cisco ISCW 1.0: Configuring the CPE and Verifying Broadband ADSL

Web SKE20179 Cisco ISCW 1.0: Frame Mode MPLS Implementation

Web SKE20180 Cisco ISCW 1.0: IPSec VPNs Web SKE20181 Cisco ISCW 1.0: IPSec VPN

Configuration Web SKE20182 Cisco ISCW 1.0: Configuring

Cisco Easy VPN Web SKE20183 Cisco ISCW 1.0: Mitigating

Network Attacks and Disabling Unused Services

Web SKE20184 Cisco ISCW 1.0: Securing Routers, Administrative Access, and Access Lists

Web SKE20185 Cisco ISCW 1.0: IOS Firewalls and IOS IPS

Web SKE20186 Cisco ISCW 1.0: Securing Management Features and AAA

ISCW 642-825

Web MLE50196 Cisco Related Series by MindLeaders ISCW 642-825: 8 Practice Exam 1

Web MLE50197 Cisco Related Series by MindLeaders ISCW 642-825: 9 Practice Exam 2

Web MLE50198 Cisco Related Series by MindLeaders ISCW 642-825:10 Practice Exam 3

ONT 1.0: Optimizing Converged Cisco Networks

Web SKE20187 Cisco ONT 1.0: Network Requirements and Introduction to VoIP

Web SKE20188 Cisco ONT 1.0: Supporting VoIP Web SKE20189 Cisco ONT 1.0: IP QoS and its

Implementation Web SKE20190 Cisco ONT 1.0: Classification and

Marking Web SKE20191 Cisco ONT 1.0: Queuing Web SKE20192 Cisco ONT 1.0: TCP and QoS

Traffic Management and Mechanisms

Web SKE20193 Cisco ONT 1.0: AutoQoS Web SKE20194 Cisco ONT 1.0: Wireless

Implementations

ONT 642-845

Web MLE50199 Cisco Related Series by MindLeaders ONT 642-845: 6 Practice Exam 1




QoS 2.1: Implementing Cisco Quality of Service

Web SKE20127 Introduction to QoS and QoS Implementation

Web SKE20128 IP QoS Building Blocks Web SKE20129 The Modular QoS CLI and

AutoQoS Web SKE20130 Introduction to Classification and

Marking

Web SKE20131 QoS Pre-classify, QPPB, and LAN-based Classification and Marking

Web SKE20132 Congestion Management Web SKE20133 Congestion Avoidance Web SKE20134 Traffic Policing and Shaping Web SKE20135 Link-efficiency Mechanisms Web SKE20136 QoS Best Practices

Cisco CCDA/CCDP Certification

ARCH 1.2: Designing Cisco Network Service Architectures

Web SKE22251 Cisco AVVID Framework and Enterprise Design

Web SKE22252 The Design of Cisco Enterprise Campus Networks

Web SKE22253 The Design of Cisco Enterprise Edge Connectivity

Web SKE22254 The Design of Cisco Network Management Services

Web SKE22255 The Design of Cisco High Availability Services

Web SKE22256 The Design of Cisco Security Services

Web SKE22257 The Design of Cisco QoS Solutions

Web SKE22258 The Design of Cisco IP Multicast Services

Web SKE22259 The Design of Cisco Virtual Private Networks

Web SKE22260 The Design of Cisco Enterprise Wireless Networks

Web SKE22261 The Design of Cisco IP Telephony Solutions

CCDA 640-863

Web MLE50138 Cisco Related Series by MindLeaders CCDA 640-863: 9 Practice Exam 1

Web MLE50139 Cisco Related Series by MindLeaders CCDA 640-863:10 Practice Exam 2



DESGN 1.2 Designing for Cisco Internetwork Solutions

Web SKE22231 Cisco Design Principles Web SKE22232 Examining Cisco Customer

Requirements and Existing Network Topology Methodologies

Web SKE22233 Cisco Concepts for Structuring Networks

Web SKE22234 Basic Cisco Campus Switching Design Considerations

Web SKE22235 Basic Cisco WAN Design Considerations

Web SKE22236 Cisco IP Addressing Design Concepts

Web SKE22237 Cisco Routing Protocol Design Considerations

Web SKE22238 Introduction to Cisco Security Design Concepts

Web SKE22239 Introduction to Cisco Voice Design Concepts

Web SKE22240 Introduction to Cisco Network Management Design Concepts

Web SKE22241 Cisco Design Case Study






























































Cisco CCNA & CCNP

CCNA 640-801

Web MLE50142 Cisco Related Series by MindLeaders CCNA 640-801: 1 The Open Systems Interconnect Model (OSI)

Web MLE50143 Cisco Related Series by MindLeaders CCNA 640-801: 2 Hardware and the OSI Reference Model

Web MLE50144 Cisco Related Series by MindLeaders CCNA 640-801: 3 Wide Area Network Protocols

Web MLE50145 Cisco Related Series by MindLeaders CCNA 640-801: 4 TCP/IP Technologies

Web MLE50146 Cisco Related Series by MindLeaders CCNA 640-801: 5 Understanding Layer 2 Switching Technology

Web MLE50147 Cisco Related Series by MindLeaders CCNA 640-801: 6 Understanding Layer 3 Routing Technologies

Web MLE50148 Cisco Related Series by MindLeaders CCNA 640-801: 7 Configuring a Cisco Switch

Web MLE50149 Cisco Related Series by MindLeaders CCNA 640-801: 8 Configuring a Cisco Router

Web MLE50150 Cisco Related Series by MindLeaders CCNA 640-801: 9 Creating and Applying Additional Router Configurations

Web MLE50151 Cisco Related Series by MindLeaders CCNA 640-801:10 Practice Exam

CCNA 640-802

Web MLE50152 Cisco Related Series by MindLeaders CCNA 640-802: 1 Networking Fundamentals

Web MLE50153 Cisco Related Series by MindLeaders CCNA 640-802: 2 Network Models

Web MLE50154 Cisco Related Series by MindLeaders CCNA 640-802: 3 Concepts in IP Addressing

Web MLE50155 Cisco Related Series by MindLeaders CCNA 640-802: 4 Working with Cisco Equipment

Web MLE50156 Cisco Related Series by MindLeaders CCNA 640-802: 5 Managing Your Router

Web MLE50157 Cisco Related Series by MindLeaders CCNA 640-802: 6 Basic Catalyst Switch Operations and Configuration

Web MLE50158 Cisco Related Series by MindLeaders CCNA 640-802: 7 Introduction to WANs

Web MLE50159 Cisco Related Series by MindLeaders CCNA 640-802: 8 Wireless LANs

Web MLE50160 Cisco Related Series by MindLeaders CCNA 640-802: 9 Basic Network Security

Web MLE50161 Cisco Related Series by MindLeaders CCNA 640-802:10 Basic Routing

Web MLE50162 Cisco Related Series by MindLeaders CCNA 640-802:11 Small-Office Internet Connection

Web MLE50163 Cisco Related Series by MindLeaders CCNA 640-802:12 Advanced Catalyst Switch Operations and Configuration

Web MLE50164 Cisco Related Series by MindLeaders CCNA 640-802:13 IP Access Lists

Web MLE50165 Cisco Related Series by MindLeaders CCNA 640-802:14 Advanced Routing

Web MLE50166 Cisco Related Series by MindLeaders CCNA 640-802:15 Advanced WANs

Web MLE50167 Cisco Related Series by MindLeaders CCNA 640-802:16 Advanced IP Concepts

Web MLE50168 Cisco Related Series by MindLeaders CCNA 640-802:17 Practice Exam 1



ICND 2.2: Interconnecting Cisco Network Devices

Web SKE20195 Configuring Cisco Catalyst Switch Operations

Web SKE20196 Routing in Cisco Networks Web SKE20197 Implementing Routing Protocols

on Cisco Networks Web SKE20198 Managing IP Traffic on Cisco

Networks Web SKE20199 Extending a Cisco Network to a

WAN Web SKE20200 Completing ISDN Calls on Cisco

Networks

ICND1 640-822

Web MLE50180 Cisco Related Series by MindLeaders ICND1 640-822: 1 Networking Fundamentals

Web MLE50181 Cisco Related Series by MindLeaders ICND1 640-822: 2 Network Models

Web MLE50182 Cisco Related Series by MindLeaders ICND1 640-822: 3 Concepts in IP Addressing

Web MLE50183 Cisco Related Series by MindLeaders ICND1 640-822: 4 Working with Cisco Equipment

Web MLE50184 Cisco Related Series by MindLeaders ICND1 640-822: 5 Managing Your Router

Web MLE50185 Cisco Related Series by MindLeaders ICND1 640-822: 6 Basic Catalyst Switch Operations and Configuration

Web MLE50186 Cisco Related Series by MindLeaders ICND1 640-822: 7 Introduction to WANs

Web MLE50187 Cisco Related Series by MindLeaders ICND1 640-822: 8 Wireless LANs

Web MLE50188 Cisco Related Series by MindLeaders ICND1 640-822: 9 Basic Network Security

Web MLE50189 Cisco Related Series by MindLeaders ICND1 640-822:10 Basic Routing

Web MLE50190 Cisco Related Series by MindLeaders ICND1 640-822:11 Small-Office Internet Connection
















































ICND2 640-816

Web MLE50191 Cisco Related Series by MindLeaders ICND2 640-816: 1 Advanced Catalyst Switch Operations and Configuration

Web MLE50192 Cisco Related Series by MindLeaders ICND2 640-816: 2 IP Access Lists

Web MLE50193 Cisco Related Series by MindLeaders ICND2 640-816: 3 Advanced Routing

Web MLE50194 Cisco Related Series by MindLeaders ICND2 640-816: 4 Advanced WANs

Web MLE50195 Cisco Related Series by MindLeaders ICND2 640-816: 5 Advanced IP Concepts

Cisco CIPT Specialist


Web SKE21681 Cisco CallManager Fundamentals Web SKE21682 Cisco IP Phones and CallManager

Configuration Web SKE21683 Cisco Catalyst Switch

Configuration Web SKE21684 Adding Users to Cisco

CallManager Web SKE21685 Using BAT and TAPS Web SKE21686 Configuring Cisco Access

Gateways and Intercluster Trunks Web SKE21687 Configuring Basic and Advanced

Route Plans Web SKE21688 Configuring Telephony Class of

Service and Call Admission Web SKE21689 Configuring Media Resources and

Softkey Templates Web SKE21690 Configuring Cisco IP Phone

Features


Web SKE21701 Using the Cisco CallManager Attendant Console

Web SKE21702 Cisco IP SoftPhone, IP Communicator, and Extension Mobility

Web SKE21703 Cisco Voice over IP Integrated Applications

Web SKE21704 Enabling Video Calling and Conferencing

Web SKE21705 Securing IP Telephony Web SKE21706 Enabling Authentication and

Encryption Features Web SKE21707 Monitoring and Managing IP

Telephony Using Internal Server Tools

CompTIA iNET+

CompTIA i-Net+: Internet and Web Technologies

Web SKE21761 Networking Fundamentals Web SKE21762 Internet Fundamentals Web SKE21763 Internet Client Infrastructure and

Applications Web SKE21764 Internet Servers and Services Web SKE21765 Web Development Fundamentals Web SKE21766 Internet Site Development Web SKE21767 Networking Security

Fundamentals Web SKE21768 Securing and Troubleshooting

Networks

Web SKE21769 Business Concepts and the Internet

Web WN9501 Review of Network Fundamentals Web WN9502 E-Commerce Web WN9503 Internet Connectivity Technologies Web WN9504 TCP/IP Protocols Web WN9505 TCP/IP Applications and Services Web WN9506 Internet Clients and Servers Web WN9507 Building Web Pages Web WN9508 Dynamic Site Technologies Web WN9509 Troubleshooting Web WN9510 Security

CompTIA Networking, Internetworking, and Security Technologies

CompTIA Network+

CD/Web IP1720 Fundamentals of Networking CD/Web IP1730 OSI Network Layers CD/Web IP1740 TCP/IP Protocol CD/Web IP1750 Accessing Remote Networks CD/Web IP1760 Implementing Networks Web WN8801 The Network Infrastructure Web WN8802 Computer Protocols and the OSI

Model Web WN8803 LANs Web WN8804 Network Components Web WN8805 WANs Web WN8806 LAN Software Architectures Web WN8807 Novell NetWare Client/Server

System Web WN8808 Windows NT Client/Server NOS Web WN8809 UNIX, Linux, and AppleTalk Web WN8810 TCP/IP Protocols Web WN8811 TCP/IP Applications and Services Web WN8812 Network Configuration Web WN8813 Troubleshooting

CompTIA Network+ 2005

Web SKE21711 The Fundamentals of Networking Web SKE21712 LAN Technologies Web SKE21713 Networking Protocols Web SKE21714 IP Addressing and Subnetting Web SKE21715 Working with TCP/IP Web SKE21716 WANs and Remote Connectivity Web SKE21717 Network Operating Systems and

Clients Web SKE21718 Network Security Web SKE21719 Network Troubleshooting Web SKE21720 Fault Tolerance and Disaster

Recovery

CompTIA Network+ 2005 (N10-003)

Web MLE50601 CompTIA Network+ 2005 (N10-003): 1 Network Fundamentals and Operating Systems

Web MLE50602 CompTIA Network+ 2005 (N10-003): 2 Network Media

Web MLE50603 CompTIA Network+ 2005 (N10-003): 3 Network Devices

Web MLE50604 CompTIA Network+ 2005 (N10-003): 4 Wireless Technologies

Web MLE50605 CompTIA Network+ 2005 (N10-003): 5 The OSI Model

Web MLE50606 CompTIA Network+ 2005 (N10-003): 6 TCP/IP Fundamentals

Web MLE50607 CompTIA Network+ 2005 (N10-003): 7 TCP/IP Configuration and Utilities

Web MLE50608 CompTIA Network+ 2005 (N10-003): 8 Network and Remote Access Service




















http://outlines.serebra.com/?code=WN8813



























































Web MLE50609 CompTIA Network+ 2005 (N10-003): 9 Network Infrastructure and Security

Web MLE50610 CompTIA Network+ 2005 (N10-003):10 Fault Management and Disaster Recovery

Web MLE50611 CompTIA Network+ 2005 (N10-003):11 Troubleshooting

Data/Telecommunications

Computer Telephony Integration

Web SKE21771 Computer Telephony Integration

Convergence of Technologies

Web WN6201 LAN Protocols Web WN6202 WAN Protocols Web WN6203 TCP/IP Protocols Web WN6204 Standards for Convergence Web WN6205 Computer Telephony Integration Web WN6206 Call Center Components Web WN6207 Computer Telephony Integration

Implementation Web WN6208 Emerging Internet Technologies

Design and Implementation of Voice Networks

Web WN6001 Telecommunications Concepts and Components

Web WN6002 PBX and ACD Systems Web WN6003 Point-to-Point

Telecommunications Protocols Web WN6004 Switched Telecommunications

Protocols Web WN6005 Traffic Engineering

Frame Relay

Web SKE21781 Frame Relay Concepts Web SKE21782 Frame Relay Signaling and

Applications

Introduction to ISDN and DSL

Web SKE21791 Digital Subscriber Line Web SKE21792 Introduction to ISDN Web SKE21793 ISDN Protocols

Introduction to Multiprotocol Label Switching

Web SKE21801 Introduction to MPLS

Introduction to Telecommunications

Web WN1001 Overview of the Telecommunications Industry

Web WN1002 How a Local Exchange Works Web WN1003 Types of Telephone Systems Web WN1004 Overview of Telephony Services

IP Telephony Principles and Applications

Web WN9401 VoIP Services Web WN9402 Enterprise Class IP Solutions Web WN9403 VoIP Network Quality of Service

Techniques Web WN9404 VoIP Network Integration with

Legacy Services Web WN9405 VoIP Network Engineering,

Management, and Support Web WN9406 Future Technologies Supporting

Convergence

IPv6 and Future Applications

Web SKE21811 IPv6

Lightweight Directory Access Protocol

Web SKE21891 LDAP Fundamentals Web SKE21892 Designing and Maintaining LDAP

Directory Services

Quality of Service

Web SKE21821 Implementing Quality of Service

Signaling Systems

Web SKE21831 Systems and Signals

SONET/SDH

Web SKE21841 Overview of SONET and SDH

Telecommunications Fundamentals

Web SKE21851 Telecommunications Essentials

The Basics

CD/Web IP1990 Basics of Telecommunications

Virtual Private Networks

Web SKE21871 Virtual Private Networks Solutions

Voice over IP Fundamentals

Web SKE21861 Delivering Voice and Data in Diverse Network Environments

Web SKE21862 Designing a Voice Over IP Solution

WAN Basics

Web SKE21881 Introduction to Signals and Signal Transmission

ISC 2

The Information Systems Security Engineering Professional (ISSEP) Domains

Web SKE22301 Systems Security Engineering Web SKE22302 Certification and Accreditation Web SKE22303 Technical Management Web SKE22304 US Government Information

Assurance Regulations

The Systems Security Certified Practitioner (SSCP) Domains

Web SKE22291 Access Controls Web SKE22292 Administration Web SKE22293 Auditing and Monitoring Web SKE22294 Risk, Response, and Recovery Web SKE22295 Cryptography Web SKE22296 Data Communications Web SKE22297 Malicious Code

ITIL Version 2

EX0-100


























































Web MLE51101 ITIL Version 2 Foundation Certificate EX0-100: 1 Practice Exam 1



Network Concepts

Data Warehousing

CD/Web FC160 Data Warehousing CD/Web IP1680 Fundamentals of Data

Warehousing CD/Web IP1690 Building a Data Warehouse Web MLE50801 Data Warehousing: 1 Concepts Web MLE50802 Data Warehousing: 2

Management

Implementation of Data Networks

Web WN5901 Overview of the Implementation Process

Web WN5902 Physical Layer Implementation Web WN5903 LAN Implementation Web WN5904 LAN Software Implementation Web WN5905 Implementing a Small Network Web WN5906 Large Network Implementation

Case Studies

Internetworking Devices

Web WN6101 Overview of Layers and Layer 1 Devices

Web WN6102 Layer 2 Devices Web WN6104 Routing Table Protocols Web WN6105 Virtual Local Area Networks Web WN6106 Network Management Web WN6107 Using Internetworking Devices to

Design Networks

Introduction to Local Area Networks

Web WN0201 How Ethernet Works Web WN0202 How Token Ring and FDDI Work Web WN0203 How ATM LANs Work Web WN0204 LAN Software Web WN0205 The Basics of Novell NetWare Web WN0206 The Basics of Windows NT Web WN0207 Review of LAN Web WN0208 Connecting Computers Web WN5507 Analysis of LANs

Introduction to Networking

Web WN0101 The OSI Model Web WN0102 Network Signals, Cables &

Topologies Web WN0103 Computers and Software in

Networks Web WN0104 How Computer Protocols Work Web WN0105 How Local Area Networks Work Web WN0106 Components Used to Build

Networks Web WN0107 How Wide Area Networks Work Web WN0108 How to Build a Computer Network

Introduction to TCP/IP

Web MLE72001 TCP/IP: 1 Introduction to TCP/IP Concepts

Web MLE72002 TCP/IP: 2 Data Delivery and Routing

Web MLE72003 TCP/IP: 3 Microsoft TCP/IP and IIS

Web MLE72004 TCP/IP: 4 Printing Services and DHCP

Web MLE72005 TCP/IP: 5 Name Resolution and WINS

Web MLE72006 TCP/IP: 6 Introduction to DNS Server

Web MLE72007 TCP/IP: 7 Managing DNS and TCP/IP

Web MLE72008 TCP/IP: 8 Utilities for Monitoring TCP/IP

Web MLE72009 TCP/IP: 9 Performance Monitor and RAS

Web MLE72010 TCP/IP:10 PPTP and Troubleshooting

Web WN5401 TCP/IP Addressing and Subnetting

Web WN5402 TCP/IP Applications Web WN5403 TCP/IP Protocols 7.0 Web WN5404 TCP/IP Structuring and

Addressing Web WN5405 TCP/IP Services Web WN5406 Routing TCP/IP Web WN5407 How TCP/IP Applications Work Web WN5408 Troubleshooting a TCP/IP

Network

Introduction to Wide Area Networks

Web WN0301 Foundations of Wide Area Networks

Web WN0302 WAN Components Web WN0303 WAN Physical Layer Protocols Web WN0304 WAN Data Link Layer Protocols Web WN5601 Higher-Layer WAN Protocols Web WN5602 WAN Solutions Web WN5603 Convergence of Communications

Network Basics

CD/Web IP0420 Networking Basics CD/Web IP0430 LAN Fundamentals CD/Web IP0440 WAN Fundamentals CD/Web IP0660 Introducing TCP/IP CD/Web IP0670 TCP/IP Protocols & Network

Management

Network Design

Web WN1021 Gathering Requirements Web WN1022 Analyzing the Network Web WN1023 Logical Network Design Web WN1024 Physical Network Design Web WN1025 Designing a Small Network Web WN1026 Large Network Case Studies

Protocol Analysis

Web WN5201 Network Protocols Web WN5202 LAN and WAN Protocols Web WN5203 Network Layer Protocols Web WN5204 Transport Layer Protocols Web WN5205 Upper Layer Protocols Web WN5206 Client/Server Information Transfer

TCP/IP: Mobile IP and IP Mobility

Web SKE21731 Mobile IP Web SKE21732 IP Mobility

TCP/IP: Network Management Protocols















































































http://outlines.serebra.com/?code=FC160




Web SKE21751 SNMP, MIBs and RMON

TCP/IP: Protocols for Securing Web Transactions

Web SKE21741 Digital Payments

Security Procedures

Securing Networked Information I

Web SKE22021 Introduction to Security in Networked Environments

Web SKE22022 Encryption Technologies Web SKE22023 Firewalls and VPNs

Securing Networked Information II

Web SKE22031 Operating System and File Security Issues

Web SKE22032 Intrusion Detection and Response in Networked Environments

Web SKE22033 Security Analysis and Auditing in Networked Environments

Web SKE22034 Securing Access to Networks

Security Solutions

CISSP Security Professional

Web MLE50301 CISSP Security Professional: 1 Access Control Systems and Methodology

Web MLE50302 CISSP Security Professional: 2 Telecommunications and Network Security

Web MLE50303 CISSP Security Professional: 3 Security Management and Practices

Web MLE50304 CISSP Security Professional: 4 Applications and Systems Development Security

Web MLE50305 CISSP Security Professional: 5 Cryptography, Security Architecture, and Security Models

Web MLE50306 CISSP Security Professional: 6 Operations Security

Web MLE50307 CISSP Security Professional: 7 Business Continuity and Disaster Recovery Planning

Web MLE50308 CISSP Security Professional: 8 Law, Investigation, Ethics, and Physical Security

Web MLE50309 CISSP Security Professional: 9 Practice Exams

CompTIA Security+

Web SKE21991 General Security Concepts Web SKE21992 Communications Security Web SKE21993 Infrastructure Security Web SKE21995 Operational and Organizational

Security Web SKE22022 Encryption Technologies

CompTIA Security+ SY0-101

Web MLE53101 Security+: 1 Exam Basics Web MLE53102 Security+: 2 General Security

Concepts Web MLE53103 Security+: 3 Remote Access and

Wireless LANs Web MLE53104 Security+: 4 E-Mail, Internet, and

File Security Web MLE53105 Security+: 5 Infrastructure Security

Web MLE53106 Security+: 6 Security Baselines Web MLE53107 Security+: 7 Cryptography Web MLE53108 Security+: 8 Operational Security Web MLE53109 Security+: 9 Organizational

Security Web MLE53110 Security+:10 Practice Exam

Information System Security

Web SKE21981 Security Management and Operations Security Practices

Web SKE21982 Access Control and Physical Security

Web SKE21983 Cryptography and Network Security

Web SKE21984 Security Architecture and Applications Security

Web SKE21985 Business Continuity Planning, Law, and Ethics

Web SKE21986 Final Exam: Information System Security

Security Concepts

CD/Web IP0830 Fundamentals of Network Security CD/Web IP1320 Maintaining Network Security CD/Web IP1330 Implementing Network Security

using Firewalls

The Certified Information Systems Security Professional (CISSP) Domains

Web SKE22001 Information Security and Risk Management

Web SKE22002 Security Architecture and Design Web SKE22003 Access Control Web SKE22004 Application Security Web SKE22005 Operations Security Web SKE22006 Cryptography Web SKE22007 Physical (Environmental) Security Web SKE22008 Telecommunications and Network

Security Web SKE22009 Business Continuity and Disaster

Recovery Planning Web SKE22010 Legal, Regulations, Compliance

and Investigations

Security Technologies

Check Point Certified Security Administrator (CCSA) NGX

Web SKE22051 Check Point NGX: Architecture, Operation and Installation

Web SKE22052 Check Point NGX: Security Policies

Web SKE22053 Check Point NGX: Network Address Translation and Traffic Monitoring

Web SKE22054 Check Point NGX: SmartDefense and Content Security

Web SKE22055 Check Point NGX: Authentication and LDAP User Management

Web SKE22056 Check Point NGX: VPN Configuration and Disaster Recovery

Check Point NG VPN-1/Firewall-1 Administration

Web SKE22041 Security administration in Check Point: Introduction to Firewalls and Check Point

Web SKE22042 Security administration in Check Point: Enforcing a Security Policy






























































Web SKE22043 Security administration in Check Point: Logging and SmartView Tracker

Web SKE22044 Security administration in Check Point: User Authentication

Web SKE22045 Security administration in Check Point: Network Address Translation and Administration

Wireless

CompTIA RFID+

n/a KNE20939 CompTIA RFID+ - Course 1: Essentials of Radio Frequency

n/a KNE20940 CompTIA RFID+ - Course 2: Interrogators and Tags

n/a KNE20941 CompTIA RFID+ - Course 3: RFID Interrogator and Tag Communication

n/a KNE20942 CompTIA RFID+ - Course 4: RFID Design Selection

n/a KNE20943 CompTIA RFID+ - Course 5: Site Analysis

n/a KNE20944 CompTIA RFID+ - Course 6: RFID Installation

n/a KNE20945 CompTIA RFID+ - Course 7: RFID Monitoring and Troubleshooting

n/a KNE20946 CompTIA RFID+ - Course 8: RFID Peripherals

CWNA: Certification Wireless Network Administrator

Web WN9901 Introduction to Wireless LANs Web WN9902 RF Fundamentals Web WN9903 Spread Spectrum Technology Web WN9904 Wireless LAN Infrastructure

Devices Web WN9905 Antennas and Accessories Web WN9906 Wireless LAN Organizations and

Standards Web WN9907 The 802.11 Network Architecture Web WN9908 Physical Layers Web WN9909 Troubleshooting Wireless LAN

Installations Web WN9910 Wireless LAN Security Web WN9911 Site Survey Fundamentals

Net Safety

Web SKE21971 Network Security Issues

Understanding and Evaluating RFID Technology for your Business

Web SKE21961 RFID Technology and Business Applications

Web SKE21962 RFID Applications Management

Wireless Communications

Advanced Wireless Technologies

Web SKE21951 Beyond 3G (B3G) Web SKE21952 4G Communication Systems Web SKE21953 4G Implementations Web SKE21954 Non-Cellular Wireless Technology

Wireless Home Networking

Web SKE21931 Getting Started with Wireless Home Networking

Wireless LANs

Web SKE21911 Wireless LAN Technologies

Wireless Networking Basics for the Home and Small Business

Web SKE21941 Getting Started with Wireless Networking

Wireless Security

Web SKE21901 Security and the Wireless Environment

Web SKE21902 Securing WLANs Web SKE21903 Securing Future Wireless

Networks

Wireless Technologies

Web SKE21921 Wireless Communication Basics Web SKE21922 1G and 2G Communication

Systems Web SKE21923 3G Communication Systems Web SKE21924 2.5G Communication Systems Web SKE21925 Bluetooth and HomeRF Web SKE21926 Alternative Access Methods in a

Wireless Environment

IT Business

IT Business

e-Business

Web NGE16467 e-Business Part 1: Facing the e-Business Challenge

Web NGE16468 e-Business Part 2: Building the Infrastructure

Web NGE16469 e-Business Part 3: Choosing Tools and Technologies

Web NGE16470 e-Business Part 4: Securing Your Infrastructure

Web NGE16471 e-Business Part 5: Understanding the Applications

Web NGE16472 e-Business Part 6: Working with Employees

Web NGE16473 e-Business Part 7: Satisfying the Customer

Web NGE16474 e-Business Part 8: Supply Chain Management and e-Procurement

e-Commerce (Ver. II)

Web NGE16462 Introduction to e-Commerce Web NGE16463 Evaluating e-Commerce Options Web NGE16464 e-Commerce Security Web NGE16465 e-Commerce Implementation

Issues Web NGE16466 Building an e-Commerce Business

Case CD/Web WT2620 Introduction to e-Commerce CD/Web WT2630 Electronic Commerce Strategies CD/Web WT2640 Electronic Commerce Security

Issues

HDI - Customer Support Specialist

Web SKE20233 Interacting with the Customer Web SKE20234 Effective Communication Skills Web SKE20235 Managing Conflict, Stress, and

Time Web SKE20236 Customer Support Specialist

Simulation




















































http://outlines.serebra.com/?code=KNE20946











HDI - Customer Support Specialist, Process

Web SKE20230 Customer Service Procedures Web SKE20231 Managing the Quality of the

Customer Support Service Center Web SKE20232 Management Tools and Metrics

HDI - Customer Support Specialist, Professionalism

Web SKE20227 The Customer Support Specialist (CSS)

Web SKE20228 The Support Center Service Web SKE20229 Establishing Team and Customer

Relationships

Internal Consulting for the Technical Professional

Web SKE61481 The Technical Professional as Internal Consultant

Web SKE61482 Creating Effective Contracts Web SKE61483 Using Data as a Technical

Professional Consultant Web SKE61484 Resistance and Technical

Professional Consultants

IT Infrastructure Library (ITIL) Foundations

Web SKE20221 ITIL: The Service Desk and Incident Management

Web SKE20222 ITIL: Configuration and Release Management

Web SKE20223 ITIL: Service Level and Capacity Management

Web SKE20224 ITIL: Problem and Change Management

Web SKE20225 ITIL: Continuity and Availability Management

Web SKE20226 ITIL: Financial and Security Management

Managing Technical Professionals

Web SKE20212 Understanding Technical Professionals

Web SKE20213 Attracting, Motivating, and Retaining Technical Professionals

Web SKE20214 Models for Managing Technical Professionals

Web SKE20215 Developing Career Plans for Your Technical Professionals

Moving from Technical Professional to Management

Web SKE20205 Management Development for Technical Professionals

Web SKE20206 Communication Skills for Successful Management

Web SKE20207 Process Management Skills Web SKE20208 Leadership Development for

Technical Professionals Web SKE20209 Strategies for Transitioning into

Management Web SKE20210 Transitioning From Technical

Professional to Management Web SKE20211 From Technical Professional to

Leadership Simulation

Running an Online Business

Web MLE84001 Running an Online Business: 1 Your E-Business

Web MLE84002 Running an Online Business: 2 Getting Started

Web MLE84003 Running an Online Business: 3 Influences on E-Commerce

Web MLE84004 Running an Online Business: 4 Killer Apps

Web MLE84005 Running an Online Business: 5 Developing Your E-Business

Web MLE84006 Running an Online Business: 6 Real-Time and Data Mining

Web MLE84007 Running an Online Business: 7 Lowering Your Business Costs

Web MLE84008 Running an Online Business: 8 Customer Service and Payment

Web MLE84009 Running an Online Business: 9 Marketing Your E-Business

Web MLE84010 Running an Online Business:10 Advertising on the Internet

Web MLE84011 Running an Online Business:11 Building Marketing Strategy

Web MLE84012 Running an Online Business:12 Resource Planning

Web MLE84013 Running an Online Business:13 Managing Your E-Business

Strategic IT Planning

Web SKE20201 Setting the Stage for IT Success Web SKE20202 Strategic Decision Making Web SKE20203 IT Challenges: Present and Future Web SKE20204 Strategic IT Planning Simulation

Technical Support Agent Skills

Web SKE20216 The Contact Center and Technical Support Agent

Web SKE20217 Technical Support Essentials Web SKE20218 Assessing Customer Behavior Web SKE20219 Technical Support Agent Survival

Skills Web SKE20220 Technical Support Agent Skills

Simulation

Web Strategies for Business

Web WN1031 Web Strategies for Business Web WN1032 E-Commerce 7.0 Web WN1033 Web Development Process Web WN1034 Web Design, Authoring and

Graphics Web WN1035 Web Technologies Web WN1036 Legal, Ethical, Social, Global and

Taxation Issues Web WN1037 Web Security

Mainframe

Computer Associates

ADS/Online

CD/Web FC032 ADS/Online (ver 12)

IDMS Database System

CD/Web FC062 CA-IDMS/R Application Programming Part I (ver 12)

CD/Web FC063 CA-IDMS/R Application Programming Part II (ver12)

Generic Concepts

History of computing

CD FC412 PCs to Supercomputers I CD FC413 PCs to Supercomputers II































































Overview of Mainframes

CD FC342 Large Systems Overview I CD FC343 Large Systems Overview II

Generic Languages

COBOL

CD/Web FC870 COBOL: Basic Applications CD/Web FC880 COBOL: Calculation Applications CD/Web FC890 COBOL: Basic File Processing CD/Web FC900 COBOL: Complex File Processing CD/Web FC910 COBOL: Interactive Applications CD/Web FC920 COBOL: Report Generation Web MLE60201 COBOL: 1 Basics Web MLE60202 COBOL: 2 Program Structure Web MLE60203 COBOL: 3 Data Structure Web MLE60204 COBOL: 4 Coding the Procedure

Division Web MLE60205 COBOL: 5 Completing the

Procedure Division Web MLE60206 COBOL: 6 Numerics Web MLE60207 COBOL: 7 Coding Arithmetic

Statements Web MLE60210 COBOL (New): 1 CICS and the

New COBOL Web MLE60211 COBOL (New): 2 Migration to the

New COBOL Web MLE60212 COBOL (New): 3 Functions in the

New COBOL Web MLE60213 COBOL (New): 4 Compiling and

Debugging Web MLE60220 COBOL (OS/VS): 1 Fundamentals Web MLE60221 COBOL (OS/VS): 2 Program

Structure Web MLE60222 COBOL (OS/VS): 3 Data Division Web MLE60223 COBOL (OS/VS): 4 Procedure

Division Web MLE60224 COBOL (OS/VS): 5 Completing

Your Program Web MLE60225 COBOL (OS/VS): 6 Numerics Web MLE60226 COBOL (OS/VS): 7 Arithmetic

Statements CD/Web WT1590 Advanced COBOL CD/Web WT1970 OS/390 COBOL CD/Web WT2220 Basic COBOL CD/Web WT2230 Intermediate COBOL

FOCUS

Web MLE51001 FOCUS: 1 Getting Started Web MLE51002 FOCUS: 2 Working with FOCUS Web MLE51003 FOCUS: 3 Basic Report

Preparation Web MLE51004 FOCUS: 4 Creating Simple

Reports Web MLE51005 FOCUS: 5 Creating Complex

Reports Web MLE51006 FOCUS: 6 Additional Reporting

Techniques Web MLE51007 FOCUS: 7 Fundamentals of

Graphs Web MLE51008 FOCUS: 8 Advanced Graph

Topics Web MLE51009 FOCUS: 9 Data Manipulation for

Reporting Web MLE51010 FOCUS:10 Advanced Screening

Techniques Web MLE51011 FOCUS:11 Creating File

Definitions Web MLE51012 FOCUS:12 Adjusting File

Definitions Web MLE51013 FOCUS:13 Accessing External

Files

Web MLE51014 FOCUS:14 Basic MODIFY Requests

Web MLE51015 FOCUS:15 Segment Modification Web MLE51016 FOCUS:16 Complex MODIFY

Requests Web MLE51017 FOCUS:17 Additional File

Maintenance Web MLE51018 FOCUS:18 Dialogue Manager and

FIDEL Web MLE51019 FOCUS:19 More Features of

FIDEL Web MLE51020 FOCUS:20 MAINTAIN Facility Web MLE51021 FOCUS:21 Completing a

MAINTAIN Application

Micro Focus COBOL

Web MLE60501 Micro Focus COBOL Workbench 4: 1 Getting Started

Web MLE60502 Micro Focus COBOL Workbench 4: 2 Managing Files

Web MLE60503 Micro Focus COBOL Workbench 4: 3 Developing Programs

Web MLE60504 Micro Focus COBOL Workbench 4: 4 Testing Programs

Web MLE60505 Micro Focus COBOL Workbench 4: 5 Compiling and Testing

SQL for Mainframes

Web MLE60810 SQL for the Mainframe Environment: 1 Introduction to Databases and SQL

Web MLE60811 SQL for the Mainframe Environment: 2 Filtering Data

Web MLE60812 SQL for the Mainframe Environment: 3 Calculations and Functions

Web MLE60813 SQL for the Mainframe Environment: 4 Summarizing Data

Web MLE60814 SQL for the Mainframe Environment: 5 Groups and Queries

Web MLE60815 SQL for the Mainframe Environment: 6 Joins

Web MLE60816 SQL for the Mainframe Environment: 7 Data and Tables

Web MLE60817 SQL for the Mainframe Environment: 8 Views and Stored Procedures

Web MLE60818 SQL for the Mainframe Environment: 9 Transaction Processing and Cursors

Web MLE60819 SQL for the Mainframe Environment:10 Advanced SQL Functions

IBM

ADABAS 5

CD FC020 ADABAS 5 Essentials

Assembler Language Programming

CD/Web WT1940 OS/390 Assembler Language Programming Introduction

CD/Web WT1950 OS/390 Assembler Language Programming Intermediate

CD/Web WT1960 OS/390 Assembler Language Programming Advanced

C/C++ Programming

CD/Web WT1980 OS/390 C Programming









































































CD/Web WT1990 OS/390 C++ Programming

CICS Application Development

CD/Web FC072 CICS Application Programming I CD/Web FC073 CICS Application Programming II CD/Web FC082 CICS Application Programming III CD/Web FC083 CICS Application Programming IV

CICS/ESA

Web MLE60001 CICS/ESA: 1 Fundamentals Web MLE60002 CICS/ESA: 2 Programming Basics Web MLE60003 CICS/ESA: 3 Advanced

Programming Web MLE60004 CICS/ESA: 4 Defining Maps Web MLE60005 CICS/ESA: 5 Generating Maps Web MLE60006 CICS/ESA: 6 Using Maps CD/Web WT1890 OS/390 Introduction to CICS

Transaction Server CD/Web WT2310 CICS/ESA Concepts CD/Web WT2320 CICS/ESA Definition and Program

Design CD/Web WT2330 CICS/ESA File Processing and

Program Execution

CMS

Web MLE60101 CMS (Conversational Monitor System): 1 CMS for New Users

Web MLE60102 CMS (Conversational Monitor System): 2 Advanced CMS Functions

DB2

Web MLE60301 DB2: 1 The Programming Environment

Web MLE60302 DB2: 2 Row and Table Manipulation

Web MLE60303 DB2: 3 Program Development and Efficiency

DB2 Database System (4.x)

CD/Web FC185 DB2 Application Programming I (Rel 4.x)

CD/Web FC186 DB2 Application Programming II (Rel 4.x)

CD/Web FC194 DB2 Design & Administration I (ver 4.x)

CD/Web FC195 DB2 Design & Administration II (ver 4.x)

CD/Web FC202 DB2 Essentials (ver 4.x)

DB2 Warehouse

CD/Web WT1870 OS/390 Designing DB2 Data Warehouse

CD/Web WT1880 OS/390 Managing DB2 Data Warehouse

EASYTRIEVE

Web MLE60310 EASYTRIEVE: 1 Using EASYTRIEVE PLUS

Web MLE60311 EASYTRIEVE: 2 Enhancing the Program

IMS

CD/Web FC253 IMS/DB Programming I (Rel 5) CD/Web FC254 IMS/DB Programming II (Rel 5) CD/Web FC263 IMS/DC Programming I CD/Web FC264 IMS/DC Programming II

Web NGE14397 IBM IMS Essentials Part 1: IMS Database Manager

Web NGE14398 IBM IMS Essentials Part 2: IMS Transaction Manager

Web NGE14399 IBM IMS Essentials Part 3: DEDBs, Advanced IMS Systems, and DB2

ISPF

CD/Web FC291 ISPF with TSO/E I CD/Web FC292 ISPF with TSO/E II Web MLE60320 ISPF: 1 User Interface Web MLE60321 ISPF: 2 Basic Program

Development Web MLE60322 ISPF: 3 Advanced Program

Development CD/Web WT2010 OS/390 ISPF Programming

Dialogs CD/Web WT2020 OS/390 ISPF Dialog Management

Services CD/Web WT2060 OS/390 Introduction to ISPF

Java

CD/Web WT1830 OS/390 and Java

JCL Coding

CD/Web FC302 JCL Coding Fundamentals I CD/Web FC303 JCL Coding Fundamentals II CD/Web FC312 JCL Advanced Coding I CD/Web FC313 JCL Advanced Coding II Web MLE60401 JCL: 1 Fundamentals of

Jobstreams Web MLE60402 JCL: 2 Data Sets, Procedures,

and Output Web MLE60403 JCL: 3 Specifying Job Information Web MLE60404 JCL: 4 Controlling the Job Process Web MLE60405 JCL: 5 Types of Data Sets Web MLE60406 JCL: 6 Working with Data Sets Web MLE60407 JCL: 7 Instream and Catalogued

Procedures Web MLE60408 JCL: 8 Coding and Executing

Procedures Web MLE60409 JCL: 9 Modifying Procedures

JES2

CD/Web WT1600 JES2 Job Controls ll CD/Web WT2240 JES2 Job and Device Control I CD/Web WT2250 JES2 Job and Device Control II CD/Web WT2260 JES2 System Control I CD/Web WT2270 JES2 System Control II CD/Web WT2280 JES2 Advanced Operations I CD/Web WT2290 JES2 Advanced Operations II CD/Web WT2300 JES2 Job Controls

MQ Series

CD/Web WT2040 OS/390 MQ Series

MVS

CD/Web FC362 MVS Essentials I Web MLE60601 MVS: 1 Fundamentals of MVS and

JES Web MLE60602 MVS: 2 Enhancing Performance Web MLE60603 MVS: 3 Utilities Web MLE60604 MVS: 4 Basic Operations Web MLE60605 MVS: 5 Advanced Operations CD/Web WT1700 OS/390 MVS Concepts and

Facilities CD/Web WT1710 OS/390 MVS JCL Introduction CD/Web WT1720 OS/390 MVS JCL Intermediate














































































CD/Web WT1730 OS/390 MVS JCL Advanced CD/Web WT1760 OS/390 MVS/ESA Fundamentals

of VSAM Part I CD/Web WT1770 OS/390 MVS/ESA Fundamentals

of VSAM Part II

OS/390

CD/Web WT1690 OS/390 Introduction CD/Web WT1780 OS/390 and the Internet CD/Web WT1790 OS/390 Security CD/Web WT1800 OS/390 WebSphere Application

Server CD/Web WT1810 OS/390 Introduction to e-business CD/Web WT1820 OS/390 eNetwork Server CD/Web WT2000 OS/390 and Networking

Parallel Sysplex

CD/Web WT2030 OS/390 Intro to Parallel Sysplex

QMF

Web MLE60701 QMF: 1 Fundamentals of QMF Web MLE60702 QMF: 2 Prompted Query and QBE Web MLE60703 QMF: 3 Reports Web MLE60704 QMF: 4 Additional Formatting

Techniques

REXX Programming

Web MLE60710 REXX Programming: 1 Introducing REXX

Web MLE60711 REXX Programming: 2 Advanced Program Features

CD/Web WT1910 OS/390 REXX Programming Fundamentals

CD/Web WT1920 OS/390 REXX Program Development

CD/Web WT1930 OS/390 TSO/E REXX Programming

SMP/E

CD/Web WT1740 OS/390 and SMP/E Fundamentals CD/Web WT1750 OS/390 SMPE Maintaining

System Software

TSO/E

Web MLE60901 TSO/E: 1 CLISTs Web MLE60902 TSO/E: 2 Advanced Features

UNIX System Services

CD/Web WT1840 OS/390 UNIX System Services:Concepts & Facilities

CD/Web WT1850 OS/390 UNIX System Services: Intermediate

CD/Web WT1860 OS/390 UNIX System Services: Advanced

VM Concepts

CD/Web WT2050 OS/390 VM Concepts and Facilities

VSAM

Web MLE60910 VSAM: 1 Fundamentals Web MLE60911 VSAM: 2 Advanced Features

XEDIT

Web MLE60920 XEDIT: 1 XEDIT for New Users

Web MLE60921 XEDIT: 2 Advanced XEDIT Functions

Operating Systems and Server Technologies

CompTIA A+

CompTIA A+ 2003 Core Hardware

Web SKE20961 Identifying, Adding, and Removing System Components

Web SKE20962 System Resources and Installing and Configuring IDE and SCSI Devices

Web SKE20963 Installing, Configuring, and Optimizing Computers

Web SKE20964 Diagnosing and Troubleshooting Web SKE20965 Memory, Motherboards, and

Processors Web SKE20966 Printers, Maintenance, and Safety

Issues Web SKE20967 Basic Networking

CompTIA A+ 2003 Operating System Technologies

Web SKE20971 Operating System Technologies: Concepts and Installation

Web SKE20972 Operating System Technologies: Configuration

Web SKE20973 Operating System Technologies and the Networking Environment

Web SKE20974 Operating System Technologies: Management and Troubleshooting

CompTIA A+ 2006 Depot Technician

Web SKE20951 Working with Personal Computer Components

Web SKE20952 Managing Laptops and Portable Devices

Web SKE20953 Maintaining Printers and Scanners Web SKE20954 Implementing IT Security and

Workplace Safety Measures

CompTIA A+ 2006 Essentials

Web SKE20921 Personal Computer Components Web SKE20922 Laptop Components, Peripherals,

and Networks Web SKE20923 Operating Systems Web SKE20924 Security, Safety, and

Communication

CompTIA A+ 2006 IT Technician

Web SKE20931 Installing, Configuring, and Troubleshooting PC Components

Web SKE20932 Working with Laptops and Portable Devices

Web SKE20933 Understanding and Maintaining Networks

Web SKE20934 Maintaining Operating Systems Web SKE20935 Installing and Troubleshooting

Printers and Scanners Web SKE20936 Managing IT Security Web SKE20937 Recognizing Safety Procedures,

Effective Communication, and Professional Behavior

CompTIA A+ 2006 Remote Support Technician




























































Web SKE20941 Adding, Optimizing, and Troubleshooting PC Components

Web SKE20942 Understanding and Supporting Networks

Web SKE20943 Managing Operating Systems Web SKE20944 Adding and Fixing Printers and

Scanners Web SKE20945 Implementing IT Security Web SKE20946 Using Effective Remote

Communication

CompTIA A+ Depot Technician 220-604

Web MLE50501 CompTIA A+ Depot Technician 220-604: 1 Troubleshooting and Preventive Maintenance

Web MLE50502 CompTIA A+ Depot Technician 220-604: 2 Advanced PC Troubleshooting

Web MLE50503 CompTIA A+ Depot Technician 220-604: 3 Portable Computer Fundamentals

Web MLE50504 CompTIA A+ Depot Technician 220-604: 4 Maintaining and Repairing Portable Computers

Web MLE50505 CompTIA A+ Depot Technician 220-604: 5 Printers and Scanners

Web MLE50506 CompTIA A+ Depot Technician 220-604: 6 Troubleshooting Printer Problems

Web MLE50507 CompTIA A+ Depot Technician 220-604: 7 Security

Web MLE50508 CompTIA A+ Depot Technician 220-604: 8 Safety and Environmental Issues

Web MLE50509 CompTIA A+ Depot Technician 220-604: 9 Advanced PC Component Installations and Upgrades

Web MLE50510 CompTIA A+ Depot Technician 220-604:10 Practice Exam 1






CompTIA A+ Essentials 220-601

Web MLE50516 CompTIA A+ Essentials 220-601: 1 Computer Components

Web MLE50517 CompTIA A+ Essentials 220-601: 2 Operating Systems

Web MLE50518 CompTIA A+ Essentials 220-601: 3 Diagnosing Problems

Web MLE50519 CompTIA A+ Essentials 220-601: 4 Laptops and Portable Devices

Web MLE50520 CompTIA A+ Essentials 220-601: 5 Printers and Scanners

Web MLE50521 CompTIA A+ Essentials 220-601: 6 Networks

Web MLE50522 CompTIA A+ Essentials 220-601: 7 Security

Web MLE50523 CompTIA A+ Essentials 220-601: 8 Safety, Environment, and Customer Issues

Web MLE50524 CompTIA A+ Essentials 220-601: 9 Practice Exam 1

Web MLE50525 CompTIA A+ Essentials 220-601:10 Practice Exam 2





CompTIA A+ IT Technician 220-602

Web MLE50530 CompTIA A+ IT Technician 220-602: 1 Installing and Configuring PC Components

Web MLE50531 CompTIA A+ IT Technician 220-602: 2 Troubleshooting and Preventive Maintenance

Web MLE50532 CompTIA A+ IT Technician 220-602: 3 Advanced PC Troubleshooting

Web MLE50533 CompTIA A+ IT Technician 220-602: 4 Portable Computer Fundamentals

Web MLE50534 CompTIA A+ IT Technician 220-602: 5 Maintaining and Repairing Portable Computers

Web MLE50535 CompTIA A+ IT Technician 220-602: 6 Major Windows Structures

Web MLE50536 CompTIA A+ IT Technician 220-602: 7 Optimizing Operating Systems

Web MLE50537 CompTIA A+ IT Technician 220-602: 8 Operating System Utilities

Web MLE50538 CompTIA A+ IT Technician 220-602: 9 Basic OS Troubleshooting and Maintenance

Web MLE50539 CompTIA A+ IT Technician 220-602:10 Printers and Scanners

Web MLE50540 CompTIA A+ IT Technician 220-602:11 Troubleshooting Printer Problems

Web MLE50541 CompTIA A+ IT Technician 220-602:12 Wide Area Networking

Web MLE50542 CompTIA A+ IT Technician 220-602:13 Network Troubleshooting

Web MLE50543 CompTIA A+ IT Technician 220-602:14 Security

Web MLE50544 CompTIA A+ IT Technician 220-602:15 Safety and Environmental Issues

Web MLE50545 CompTIA A+ IT Technician 220-602:16 Professionalism and Communication

Web MLE50546 CompTIA A+ IT Technician 220-602:17 Practice Exam 1





CompTIA A+ Remote Support Technician 220-603

Web MLE50551 CompTIA A+ Remote Support Technician 220-603: 1 Installing and Configuring PC Components

Web MLE50552 CompTIA A+ Remote Support Technician 220-603: 2 Troubleshooting and Preventive Maintenance

Web MLE50553 CompTIA A+ Remote Support Technician 220-603: 3 Advanced PC Troubleshooting





























































Web MLE50554 CompTIA A+ Remote Support Technician 220-603: 4 Major Windows Structures

Web MLE50555 CompTIA A+ Remote Support Technician 220-603: 5 Optimizing Operating Systems

Web MLE50556 CompTIA A+ Remote Support Technician 220-603: 6 Operating System Utilities

Web MLE50557 CompTIA A+ Remote Support Technician 220-603: 7 Basic OS Troubleshooting and Maintenance

Web MLE50558 CompTIA A+ Remote Support Technician 220-603: 8 Printers and Scanners

Web MLE50559 CompTIA A+ Remote Support Technician 220-603: 9 Troubleshooting Printer Problems

Web MLE50560 CompTIA A+ Remote Support Technician 220-603:10 Installing Local Area Networks

Web MLE50561 CompTIA A+ Remote Support Technician 220-603:11 Wide Area Networking

Web MLE50562 CompTIA A+ Remote Support Technician 220-603:12 Network Troubleshooting

Web MLE50563 CompTIA A+ Remote Support Technician 220-603:13 Security

Web MLE50564 CompTIA A+ Remote Support Technician 220-603:14 Professionalism and Communication

Web MLE50565 CompTIA A+ Remote Support Technician 220-603:15 Practice Exam 1






CompTIA Operating Systems and Servers

CompTIA Server+ 2005

Web SKE20981 Servers and their Components Web SKE20982 IDE, SCSI, and Server Storage Web SKE20983 Installation and Configuration Web SKE20984 Upgrading Web SKE20985 Disaster Recovery and Server

Backups Web SKE20986 Maintenance and Environment Web SKE20987 Troubleshooting Servers

CompTIA Server+ 2005 (SK0-002)

Web MLE50701 CompTIA Server+ 2005 (SK0-002): 1 Server Basics

Web MLE50702 CompTIA Server+ 2005 (SK0-002): 2 Server Availability

Web MLE50703 CompTIA Server+ 2005 (SK0-002): 3 Multiprocessing and Server Memory

Web MLE50704 CompTIA Server+ 2005 (SK0-002): 4 Server Bus Architecture

Web MLE50705 CompTIA Server+ 2005 (SK0-002): 5 SCSI Systems

Web MLE50706 CompTIA Server+ 2005 (SK0-002): 6 IDE/ATA and RAID Systems

Web MLE50707 CompTIA Server+ 2005 (SK0-002): 7 Advanced Storage Arrays

Web MLE50708 CompTIA Server+ 2005 (SK0-002): 8 Installing Hardware

Web MLE50709 CompTIA Server+ 2005 (SK0-002): 9 Server Management and Configuration

Web MLE50710 CompTIA Server+ 2005 (SK0-002):10 Preparing the Server for Service

Web MLE50711 CompTIA Server+ 2005 (SK0-002):11 Upgrading the Basic System

Web MLE50712 CompTIA Server+ 2005 (SK0-002):12 Adapters, Peripherals, Monitoring Agents and Service Tools

Web MLE50713 CompTIA Server+ 2005 (SK0-002):13 Maintenance and Environmental Issues

Web MLE50714 CompTIA Server+ 2005 (SK0-002):14 Server Problem Determination

Web MLE50715 CompTIA Server+ 2005 (SK0-002):15 Troubleshooting

Web MLE50716 CompTIA Server+ 2005 (SK0-002):16 Disaster Recovery

Web MLE50717 CompTIA Server+ 2005 (SK0-002):17 Practice Exam

Linux+ 2004

Web NGE16260 CompTIA Linux+ 2004: Installation Web NGE16261 CompTIA Linux+ 2004:

Management Web NGE16262 CompTIA Linux+ 2004:

Configuration Web NGE16263 CompTIA Linux+ 2004: Security Web NGE16264 CompTIA Linux+ 2004:

Documentation & Hardware

HDI Help Desk

HDI Help Desk Analyst (HDA)

Web NGE16508 HDI Help Desk Analyst: Support Center Introduction

Web NGE16509 HDI Help Desk Analyst: Help Desk Processes

Web NGE16510 HDI Help Desk Analyst: Communication Skills

Web NGE16511 HDI Help Desk Analyst: Troubleshooting Skills

Web NGE16512 HDI Help Desk Analyst: Support Center Tools and Technologies

HDI Help Desk Manager (HDM)

Web NGE16513 HDI Help Desk Manager: The Strategic Role of the Support Center

Web NGE16514 HDI Help Desk Manager: Communication and Management Skills

Web NGE16515 HDI Help Desk Manager: Business Management and Alignment
























































Web NGE16516 HDI Help Desk Manager: Operational Management

Web NGE16517 HDI Help Desk Manager: Support Method Integration and Metrics

IBM Websphere

IBM WebSphere 7.0

Web MLE83001 WebSphere 7.0 with Rational Application Developer: 1 Introduction to Rational Application Developer

Web MLE83002 WebSphere 7.0 with Rational Application Developer: 2 Programming Technologies Overview

Web MLE83003 WebSphere 7.0 with Rational Application Developer: 3 Environment Setup and Preferences

Web MLE83004 WebSphere 7.0 with Rational Application Developer: 4 Projects

Web MLE83005 WebSphere 7.0 with Rational Application Developer: 5 Rational Unified Process (RUP) and Unified Modeling Language (UML)

Web MLE83006 WebSphere 7.0 with Rational Application Developer: 6 Developing Java Applications

Web MLE83007 WebSphere 7.0 with Rational Application Developer: 7 Developing Database Applications

Web MLE83008 WebSphere 7.0 with Rational Application Developer: 8 Developing Graphical User Interface (GUI) Applications

Web MLE83009 WebSphere 7.0 with Rational Application Developer: 9 Developing XML Applications

Web MLE83010 WebSphere 7.0 with Rational Application Developer:10 Developing JSP/Servlet-based Web Applications

Web MLE83011 WebSphere 7.0 with Rational Application Developer:11 Developing Struts-Based Web Applications

Web MLE83012 WebSphere 7.0 with Rational Application Developer:12 Developing Java Server Faces (JSF)-based Web Applications

Web MLE83013 WebSphere 7.0 with Rational Application Developer:13 Enterprise Generation Language (EGL)-based Web Applications

Web MLE83014 WebSphere 7.0 with Rational Application Developer:14 Developing Enterprise Java Beans (EJB)-Based Web Applications

Web MLE83015 WebSphere 7.0 with Rational Application Developer:15 Developing Java 2, Enterprise Edition (J2EE)-Based Web Applications

Web MLE83016 WebSphere 7.0 with Rational Application Developer:16 Developing Web Services Applications

Web MLE83017 WebSphere 7.0 with Rational Application Developer:17 Servers and Server Configuration

Web MLE83018 WebSphere 7.0 with Rational Application Developer:18 Debug Local and Remote Applications

Web MLE83019 WebSphere 7.0 with Rational Application Developer:19 Enterprise Application Deployment

Web MLE83020 WebSphere 7.0 with Rational Application Developer:20 Review and Summary

IBM WebSphere: Application Server 5.0

Web SKE21541 WebSphere 5.0 Application Server Architecture

Web SKE21542 WebSphere 5.0 Services and Resource Components

Web SKE21543 WebSphere 5.0 Installation and Configuration

Web SKE21544 Configuring WebSphere 5.0 System Management

Web SKE21545 Configuring the WebSphere 5.0 Environment

Web SKE21546 Configuring WebSphere 5.0 Session Management and Failover

Web SKE21547 Configuring WebSphere 5.0 Resources

Web SKE21548 WebSphere 5.0 Application Assembly and Deployment

Web SKE21549 WebSphere 5.0 Security Configuration Fundamentals

Web SKE21550 Securing Resources in the WebSphere 5.0 Environment I

Web SKE21551 Securing Resources in the WebSphere 5.0 Environment II

Web SKE21552 Configuring CSIv2, SAS, and SSL in WebSphere 5.0

Web SKE21553 WebSphere 5.0 Workload Management, Scalability, and Failover

Web SKE21554 Maintenance and Performance Tuning in WebSphere 5.0

Web SKE21555 Command-line Administration in WebSphere 5.0

Web SKE21556 Troubleshooting in WebSphere 5.0

WebSphere Studio Application Developer 5.0 & J2EE

Web MLE83101 WebSphere Studio Application Developer 5.0 & J2EE: 1 Overview

Web MLE83102 WebSphere Studio Application Developer 5.0 & J2EE: 2 User Interface and Servlet Design

Web MLE83103 WebSphere Studio Application Developer 5.0 & J2EE: 3 Servlet Development

Web MLE83104 WebSphere Studio Application Developer 5.0 & J2EE: 4 JavaServer Pages Concepts and Development

Web MLE83105 WebSphere Studio Application Developer 5.0 & J2EE: 5 Struts and XML/XSL Web Interfaces

Web MLE83106 WebSphere Studio Application Developer 5.0 & J2EE: 6 Controller, Domain, and Data Mapping Design

Web MLE83107 WebSphere Studio Application Developer 5.0 & J2EE: 7 Unit and Functional Testing

Linux

Linux Configuring Services

CD/Web IP1210 Configuring Communication Services - Linux
















































CD/Web IP1220 Configuring Network Services - Linux

CD/Web IP1230 Administering Linux Systems

Linux Fundamentals

CD/Web IP0860 Installing and Configuring Linux CD/Web IP0870 Using X Windows with GNOME CD/Web IP0880 Linux Commands and Shell

Scripting Web MLE51201 Linux: 1 Partitions and the Boot

Process Web MLE51202 Linux: 2 File Management Web MLE51203 Linux: 3 GNU and Linux

Commands Web MLE51204 Linux: 4 File System Maintenance Web MLE51205 Linux: 5 Users and Groups Web MLE51206 Linux: 6 Text Streams Web MLE51207 Linux: 7 Permissions Web MLE51208 Linux: 8 Administration and

Documentation Web MLE51209 Linux: 9 Backup and Restore CD/Web WT2570 The Linux Operating System

Linux LPI Level 1

Linux: System Administration Update I

Web SKE21581 Linux and CLI Web SKE21582 Streams, Pipes, Redirects, and

Processes Web SKE21583 Regular Expressions and Text

Processing Web SKE21584 File Handling in Linux Web SKE21585 Filesystem Mounting and

Management Web SKE21586 Partitions, filesystems, and disk

quotas in Linux

Linux: System Administration Update II

Web SKE21591 Hardware Issues for Linux Web SKE21592 Hardware Configurations for Linux Web SKE21593 Linux Installation Techniques Web SKE21594 Debian and Redhat Package

Management Web SKE21595 The X Window System

Linux: System Administration Update III

Web SKE21601 Updating the Linux Kernel Web SKE21602 Printing and Documentation in

Linux Web SKE21603 Shell Scripting in Linux Web SKE21604 Administrative Tasks in Linux Web SKE21605 Managing Linux group and user

accounts Web SKE21606 Automating System Tasks and

Backup Strategies

Linux: System Administration Update IV

Web SKE21611 Networking Services in a Linux Environment

Web SKE21612 Working with Sendmail and Apache

Web SKE21613 Security within a Linux Environment

Web SKE21614 Networking Fundamentals for Linux Administrators

Linux LPI Level 2

Linux Intermediate System Administration

Web SKE21531 Linux Kernel Compilation and System Startup

Web SKE21532 Linux Filesystem Management and File Sharing

Web SKE21533 Linux Networking Configuration Web SKE21534 Linux Networking Services Web SKE21535 Linux Hardware Configuration and

System Maintenance Web SKE21536 Security in the Linux Environment Web SKE21537 Linux System Customization and

Automation Web SKE21538 Linux Troubleshooting

Linux Red Hat

Linux Red Hat Technician RHCT RH202

Web MLE51301 Linux Red Hat Technician RHCT RH202: 1 RHCT Prerequisites

Web MLE51302 Linux Red Hat Technician RHCT RH202: 2 Installation

Web MLE51303 Linux Red Hat Technician RHCT RH202: 3 Advanced Installation

Web MLE51304 Linux Red Hat Technician RHCT RH202: 4 Basic Configuration and Administration

Web MLE51305 Linux Red Hat Technician RHCT RH202: 5 Kernel, User, and Recovery Administration

Web MLE51306 Linux Red Hat Technician RHCT RH202: 6 The X Window System

Web MLE51307 Linux Red Hat Technician RHCT RH202: 7 Linux Network Clients

Web MLE51308 Linux Red Hat Technician RHCT RH202: 8 Exam Practice

Lotus Domino R6

IBM Lotus: Collaboration using Sametime and QuickPlace

Web SKE21521 IBM Lotus: Collaboration using Sametime and QuickPlace

Lotus Notes Domino 6 System Administration Update

Web SKE21511 Lotus Notes 6 Client Web SKE21512 Lotus Domino 6 Server

Microsoft Application Center 2000

Microsoft Application Center 2000: Implementing Highly Available Web Solutions

Web SKE21391 Features, Deployment, and Installation of Application Center 2000

Web SKE21392 High-Availability Concepts and Monitoring in Microsoft Application Center 2000

Web SKE21393 Configuring and Managing Microsoft Application Center 2000

Microsoft BizTalk Server 2000

Microsoft BizTalk Server 2000: Designing and Implementing Solutions I

Web SKE21351 Planning for Deployment of Microsoft Biztalk 2000

Web SKE21352 Installing and Configuring BizTalk Server 2000






























































Microsoft BizTalk Server 2000: Designing and Implementing Solutions II

Web SKE21361 Document Exchange in Microsoft BizTalk Server 2000

Web SKE21362 Administering BizTalk Server 2000

Microsoft Commerce Server 2000

Microsoft Commerce Server 2000: Designing and Implementing Solutions

Web SKE21371 Planning for Deployment of Microsoft Commerce Server 2000

Web SKE21372 Deployment Tasks for Microsoft Commerce Server 2000

Web SKE21373 Developing a Commerce Server 2000 Solution

Web SKE21374 Data Management in Commerce Server 2000

Microsoft Enterprise Servers

Microsoft ISA Server 2004

Web SKE21621 Installation of ISA Server 2004 Web SKE21622 ISA Server 2004 Management and

Clientele Web SKE21623 Access Configuration in ISA

Server 2004 Web SKE21624 VPN and Exchange with ISA

Server 2004 Web SKE21625 Firewall Configuration on ISA

Server 2004 Web SKE21626 Caching Configuration on an ISA

Server 2004 Web SKE21627 Monitoring and Reporting in ISA

Server 2004

Microsoft Office Project 2007 MCTS 70-632

Web MLE70901 Microsoft Office Project 2007 MCTS 70-632: 6 Practice Exam 1




Microsoft Project Server 2003

Web MLE71301 Project Server 2003: 1 Preparing To Use Project Server

Web MLE71302 Project Server 2003: 2 Installing and Configuring Project Server

Web MLE71303 Project Server 2003: 3 Customizing Project Server

Web MLE71304 Project Server 2003: 4 Customizing PWA and PWA Housekeeping

Web MLE71305 Project Server 2003: 5 Identifying the Roles of the Project Manager and the Executive

Web MLE71306 Project Server 2003: 6 Using Project Web Access

Microsoft Project Server 2003: Planning, Deploying, and Managing an Enterprise Project Management Solution

Web SKE21631 Project Server 2003: The EPM Solution

Web SKE21632 Project Server 2003: Planning the Infrastructure

Web SKE21633 Project Server 2003: Installation and Configuration

Web SKE21634 Project Server 2003: Implementing Project Server and Planning Client Deployment

Web SKE21635 Project Server 2003: Deploying Client Software

Web SKE21636 Project Server 2003: Planning Security Operations

Web SKE21637 Project Server 2003: Project Data and Resource Data

Web SKE21638 Project Server 2003: Enterprise Features and Views

Web SKE21639 Project Server 2003: EPM Administration and Configuring Tracking

Web SKE21640 Project Server 2003: Testing and Troubleshooting

Microsoft SharePoint Portal Server 2003

Web SKE21661 Managing and Retrieving Content in SharePoint 2003

Web SKE21662 Maintaining and Securing Data in SharePoint 2003

Web SKE21663 SharePoint 2003 Fundamentals Web SKE21664 Deploying SharePoint 2003 Web SKE21665 Managing Users and Sites in

SharePoint 2003 Web SKE21666 Troubleshooting and Disaster

Recovery of SharePoint 2003 Web SKE21667 Managing Portal Sites and Using

SharePoint 2003 with Office 2003

Microsoft SharePoint Server 2007 MCTS 70-630

Web MLE71001 Microsoft SharePoint Server 2007 MCTS 70-630:17 Practice Exam 1




Microsoft Systems Management Server 2003: Management and Administration

Web SKE21671 Microsoft SMS 2003: Key Features and Enhancements

Web SKE21672 Microsoft SMS 2003: Installing and Configuring Sites

Web SKE21673 Microsoft SMS 2003: Installing and Configuring Clients

Web SKE21674 Microsoft SMS 2003: Collecting Inventory and Software Metering

Web SKE21675 Microsoft SMS 2003: Managing Collections, Queries, and Reports

Web SKE21676 Microsoft SMS 2003: Distributing Software

Web SKE21677 Microsoft SMS 2003: Managing Software Updates

Web SKE21678 Microsoft SMS 2003: Using Remote Tools

Web SKE21679 Microsoft SMS 2003: Maintaining SMS Systems

Microsoft Systems Management Server 2003: Planning and Deployment

Web SKE21651 Microsoft SMS 2003: The Pre-planning Phase

Web SKE21652 Microsoft SMS 2003: Planning the Hierarchy

Web SKE21653 Microsoft SMS 2003: Planning Deployment


























































MS Exchange Server 5.5

Web MLE71201 MS Exchange Server 5.5: 1 Planning

Web MLE71202 MS Exchange Server 5.5: 2 Strategies

Web MLE71203 MS Exchange Server 5.5: 3 Installing

Web MLE71204 MS Exchange Server 5.5: 4 Configuring

Web MLE71205 MS Exchange Server 5.5: 5 Managing

Web MLE71206 MS Exchange Server 5.5: 6 Monitoring

Web MLE71207 MS Exchange Server 5.5: 7 Troubleshooting

Web MLE71208 MS Exchange Server 5.5: 8 Connectivity

Web MLE71209 MS Exchange Server 5.5: 9 Site Solutions

Microsoft Exchange 2000

Microsoft Exchange Server 2000 Administration

Web MLE70001 Exchange 2000 Administration MCSE 70-224: 1 Installation and Coexistence

Web MLE70002 Exchange 2000 Administration MCSE 70-224: 2 Creating and Managing Recipient Objects

Web MLE70003 Exchange 2000 Administration MCSE 70-224: 3 Creating and Managing Groups and Connectors

Web MLE70004 Exchange 2000 Administration MCSE 70-224: 4 Deploying Instant Messaging

Web MLE70005 Exchange 2000 Administration MCSE 70-224: 5 Administering the Chat Service

Web MLE70006 Exchange 2000 Administration MCSE 70-224: 6 Working with Clients

Web MLE70007 Exchange 2000 Administration MCSE 70-224: 7 Using Public Folders

Web MLE70008 Exchange 2000 Administration MCSE 70-224: 8 Security and Performance

Web MLE70009 Exchange 2000 Administration MCSE 70-224: 9 Backing up Data


Microsoft Exchange Server 2003 MCSA/MCSE 70-284

Web MLE70701 Microsoft Exchange Server 2003 MCSA/MCSE 70-284: 1 Implementing and Troubleshooting

Web MLE70702 Microsoft Exchange Server 2003 MCSA/MCSE 70-284: 2 Managing Exchange Recipient Objects

Web MLE70703 Microsoft Exchange Server 2003 MCSA/MCSE 70-284: 3 Managing Address Lists and Policies

Web MLE70704 Microsoft Exchange Server 2003 MCSA/MCSE 70-284: 4 Managing the Exchange Organization

Web MLE70705 Microsoft Exchange Server 2003 MCSA/MCSE 70-284: 5 Managing Computers and Performance

Web MLE70706 Microsoft Exchange Server 2003 MCSA/MCSE 70-284: 6 Security and Troubleshooting

Web MLE70707 Microsoft Exchange Server 2003 MCSA/MCSE 70-284: 7 Practice Exams

Microsoft Exchange Server 2003: Designing a Messaging Organization

Web SKE21291 Exchange Server 2003: Designing and Planning Deployment

Web SKE21292 Exchange Server 2003: Planning for Active Directory and Designing a Messaging Infrastructure

Web SKE21293 Exchange Server 2003: Designing Data Management and Fault Tolerance

Web SKE21294 Exchange Server 2003: Designing Server and Client Connectivity

Web SKE21295 Exchange Server 2003: Planning Security

Microsoft Exchange Server 2003: Implementing and Managing a Messaging Infrastructure

Web SKE21281 Exchange Server 2003: Installation

Web SKE21282 Exchange Server 2003: Upgrades and Migration

Web SKE21283 Exchange Server 2003: Configuration for Exchange and Foreign Messaging Systems

Web SKE21284 Exchange Server 2003: Configuration for Management

Web SKE21285 Exchange Server 2003: Recipients, User Objects, Groups, and Address Lists

Web SKE21286 Exchange Server 2003: Core Component Management

Web SKE21287 Exchange Server 2003: Computer Management

Web SKE21288 Exchange Server 2003: Security Implementation


Microsoft Exchange Server 2007 MCTS 70-236

Web MLE70801 Microsoft Exchange Server 2007 MCTS 70-236:13 Practice Exam 1



Microsoft Exchange Server 2000

Designing and Deploying Microsoft Exchange 2000 Server

Web SKE21311 Analyzing Requirements and Resources for Microsoft Exchange 2000 Server

Web SKE21312 Designing an Exchange 2000 Model

Web SKE21313 Designing Exchange 2000 Functionality

Web SKE21314 Deploying and Troubleshooting Exchange 2000 Server

Implementing and Administering Microsoft Exchange 2000 Server















































Web SKE21321 Installing and Upgrading Exchange 2000 Server

Web SKE21322 Configuring Exchange 2000 Web SKE21323 Managing and Monitoring

Exchange 2000

Introducing Microsoft Exchange 2000 Server

Web SKE21301 Basic Concepts of Exchange 2000 Server

Web SKE21302 Active Directory in Exchange 2000 Server

Microsoft Internet Information Services 5.0

Administering Microsoft Internet Information Services 5.0

Web SKE21401 Installing and Integrating Internet Information Services 5.0

Web SKE21402 Administering and Configuring Internet Information Services 5.0

Microsoft Internet Security and Acceleration Server 2000

Microsoft Commerce Server 2000

Web SKE21381 Installation of ISA Server 2000 Web SKE21382 Access Policies, Caching, and

VPNs in Microsoft ISA Server 2000 Web SKE21383 Firewalls and Access to Internal

Resources with Microsoft ISA Server 2000

Web SKE21384 Monitoring, Reporting, and ISA Server Enterprise Edition

Microsoft Small Business Server 2000

Microsoft Small Business Server 2000 Solutions

Web SKE21331 Small Business Server 2000

Microsoft Small Business Server 2000: Advanced Features

Web SKE21341 Microsoft Small Business Server 2000 Administration

Web SKE21342 Microsoft Small Business Server 2000 Features



Web NGE73331 Microsoft Windows Small Business Server 2003: Part 1






Microsoft Support Technologies

Microsoft MCDST: Supporting Users and Troubleshooting a Windows XP Operating System

Web SKE20991 Managing and Troubleshooting Desktop Storage and Settings

Web SKE20992 Managing and Troubleshooting Devices, Drivers, Local Security, and User Logon

Web SKE20993 Installing Windows XP Web SKE20994 Managing and Troubleshooting

Network Protocols and Operating System Performance

Web SKE20995 Managing and Troubleshooting Resources

Microsoft MCDST: Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System

Web SKE21001 Resolving Issues with the Operating System and Office Applications

Web SKE21002 Resolving Issues with Outlook and Outlook Express

Web SKE21003 Resolving Issues with Hardware and Network Connectivity

Web SKE21004 Resolving Issues with Internet Explorer, Application Security, and Security Incidents

Microsoft Windows 2000

Implementing Microsoft Cluster Service on Windows 2000 Advanced Server

Web SKE21271 Introduction to Clustering in a Microsoft Windows 2000 Environment

Web SKE21272 Cluster Administration and Resource Management in Microsoft Windows 2000

Web SKE21273 Cluster Maintenance and Troubleshooting in Microsoft Windows 2000

Managing Microsoft Windows 2000 in a Network Environment

Web SKE21181 Managing Resources, File Systems, Disks, and Web Services in Windows 2000

Web SKE21182 Managing and Monitoring Network Security, Routing, and TCP/IP in Windows 2000

Web SKE21183 Managing DHCP, DNS, and Name Resolution on a Microsoft Windows 2000 Network

Web SKE21184 Managing Windows 2000 Servers and Client Computers

Web SKE21185 Managing Groups and Replication through the Active Directory in Windows 2000

Web SKE21186 Managing Group Policy in Windows 2000

Web SKE21187 Managing Remote Access Solutions in Windows 2000

Web SKE21188 Configuring and Troubleshooting IIS 5.0 in Windows 2000

Microsoft Windows 2000 - Installation and Administration

Web SKE21151 Windows 2000 - New Features and Architecture

Web SKE21152 Windows 2000 - Installation Web SKE21153 Windows 2000 - Administration Web SKE21154 Windows 2000 - Users Web SKE21155 Windows 2000 - Groups and

Terminal Services Web SKE21156 Windows 2000 - Files and Folders
















































Web SKE21157 Windows 2000 - Advanced File and Folder Management

Web SKE21158 Windows 2000 - Hardware Configuration and Optimization

Web SKE21159 Windows 2000 - Events Web SKE21160 Windows 2000 - Backup and

Recovery Web SKE21161 Windows 2000 - Group Policy Web SKE21162 Windows 2000 - Network

Protocols and Remote Access Web SKE21163 Windows 2000 - Storage and

Printing CD/Web WT0120 Win2000 Server: Installing and

Upgrading CD/Web WT0130 Win2000 Server: Managing

Hardware Devices & Drivers CD/Web WT0140 Win2000 Server: Managing File

and Print Resources CD/Web WT0150 Win2000 Server: Configuring

Storage Use CD/Web WT0160 Win2000 Server: Maintenance and

Troubleshooting CD/Web WT0170 Win2000 Server: Implementing

Local Security and Policies CD/Web WT0180 Win2000 Server: Monitoring and

Optimizing CD/Web WT0190 Win2000 Server: Configuring

Network Services CD/Web WT0200 Win2000 Server: Managing

Terminal Services CD/Web WT0210 Win2000 Server: Setting Up

Remote Access Service CD/Web WT0220 Win2000 Server: Sharing

Resources Over the Internet CD/Web WT0230 Win2000 Server: Implementing

Interoperability CD/Web WT0240 Win2000 Server: Automated

Methods of Installation

Microsoft Windows 2000 - Migration Design

Web SKE21251 Windows 2000 - Migration Design: Upgrade and Migration Strategies

Web SKE21252 Windows 2000 - Migration Design: Deployment

Web SKE21253 Windows 2000 - Migration Design: Restructuring

Microsoft Windows 2000 Basics

Web MLE54001 Windows 2000 Basics - Server: 1 Server (Windows 2000 Basics)

Microsoft Windows 2000 Professional: Getting Started

Web SKE21241 Windows 2000 Professional: Getting Started

Web SKE21242 Windows 2000 Professional: Up and Running

Microsoft Windows 2000 Professional: Installing, Configuring, Administering

Web MLE73301 Windows 2000 Professional MCSE 70-210: 1 Installation

Web MLE73302 Windows 2000 Professional MCSE 70-210: 2 Remote Installations and Upgrades

Web MLE73303 Windows 2000 Professional MCSE 70-210: 3 Administering Resources

Web MLE73304 Windows 2000 Professional MCSE 70-210: 4 Administering Shared Resources

Web MLE73305 Windows 2000 Professional MCSE 70-210: 5 Managing Disks

Web MLE73306 Windows 2000 Professional MCSE 70-210: 6 Managing Hardware

Web MLE73307 Windows 2000 Professional MCSE 70-210: 7 Monitoring and Optimizing Your System

Web MLE73308 Windows 2000 Professional MCSE 70-210: 8 Configuring Your Desktop

Web MLE73309 Windows 2000 Professional MCSE 70-210: 9 Networking with Windows 2000 Professional

Web MLE73310 Windows 2000 Professional MCSE 70-210:10 Using TCP/IP

Web MLE73311 Windows 2000 Professional MCSE 70-210:11 Managing Users and Groups

Web MLE73312 Windows 2000 Professional MCSE 70-210:12 Securing Your System

CD/Web WT0010 Win2000 Professional: Installing and Upgrading

CD/Web WT0020 Win2000 Professional: Installing on Multiple Computers

CD/Web WT0030 Win2000 Professional: Managing Hardware Devices

CD/Web WT0040 Win2000 Professional: Enhanced Support for Hardware Devices

CD/Web WT0050 Win2000 Professional: Administering Users and Groups

CD/Web WT0060 Win2000 Professional: Administering Resources

CD/Web WT0070 Win2000 Professional: Custom Desktop Environment

CD/Web WT0080 Win2000 Professional: Optimizing System Performance

CD/Web WT0090 Win2000 Professional: Recovering Data and Systems

CD/Web WT0100 Win2000 Professional: Implementing and Monitoring Security

CD/Web WT0110 Win2000 Professional: Connect through Networks

Microsoft Windows 2000 Script Host

Web SKE21141 Windows 2000 Script Host: Automating Administration Tasks

Microsoft Windows 2000 Server Technologies: Designing Highly available Web Solutions

Web SKE21261 Highly Available Web Infrastructure Solutions in Microsoft Windows 2000

Web SKE21262 Technologies for Highly Available Solutions in a Windows 2000 Environment

Web SKE21263 Highly Available Network Services and Logical-Network Solutions in Windows 2000

Web SKE21264 Highly Available Physical-Network Solutions in a Windows 2000 Environment

Microsoft Windows 2000 Server: Installing, Configuring, Administering
























































Web MLE73501 Windows 2000 Server 70-215: 1 Installation

Web MLE73502 Windows 2000 Server 70-215: 2 Hardware

Web MLE73503 Windows 2000 Server 70-215: 3 Controlling Access to Files and Folders

Web MLE73504 Windows 2000 Server 70-215: 4 Controlling Access to Web Resources and Printers

Web MLE73505 Windows 2000 Server 70-215: 5 Optimizing Your Server

Web MLE73506 Windows 2000 Server 70-215: 6 Recovering from Disaster

Web MLE73507 Windows 2000 Server 70-215: 7 Configuring Disks and Volumes

Web MLE73508 Windows 2000 Server 70-215: 8 Administering Disks

Web MLE73509 Windows 2000 Server 70-215: 9 Networking Your Server

Web MLE73510 Windows 2000 Server 70-215:10 Implementing Remote Access

Web MLE73511 Windows 2000 Server 70-215:11 Implementing Terminal Services

Web MLE73512 Windows 2000 Server 70-215:12 Using Security Features

Microsoft Windows 2000: Active Directory Design

Web MLE72701 Windows 2000 Active Directory MCSE 70-217: 1 Preparing for Active Directory

Web MLE72702 Windows 2000 Active Directory MCSE 70-217: 2 Building an Active Directory Structure

Web MLE72703 Windows 2000 Active Directory MCSE 70-217: 3 Administering Active Directory Services

Web MLE72704 Windows 2000 Active Directory MCSE 70-217: 4 Managing Servers

Web MLE72705 Windows 2000 Active Directory MCSE 70-217: 5 Understanding Group Policy

Web MLE72706 Windows 2000 Active Directory MCSE 70-217: 6 Managing User Environments with Group Policy

Web MLE72707 Windows 2000 Active Directory MCSE 70-217: 7 Distributing Software with Group Policy

Web MLE72708 Windows 2000 Active Directory MCSE 70-217: 8 Managing Security with Group Policy

Web MLE72709 Windows 2000 Active Directory MCSE 70-217: 9 Using Remote Installation Services

Web SKE21211 Microsoft Windows 2000 - Active Directory Design: Directory Services Infrastructure

Web SKE21212 Microsoft Windows 2000 - Active Directory Design: Directory Services Security

Web SKE21213 Microsoft Windows 2000 - Active Directory Design: Schema and Replication

CD/Web WT0380 Win2000 Active Directory Design: Introducing Windows 2000 Active Directory Services

CD/Web WT0390 Win2000 Active Directory Design: Business Requirements and Naming Strategies

CD/Web WT0400 Win2000 Active Directory Design: Planning a Domain Structure in Win2000

CD/Web WT0410 Win2000 Active Directory Design: Active Directory Security and Replication Strategies

CD/Web WT0420 Win2000 Active Directory Design: Advanced Active Directory Concepts

Microsoft Windows 2000: Core Technologies

Web SKE21171 Windows 2000: Core Technologies - Network Fundamentals

Web SKE21172 Windows 2000: Core Technologies- TCP/IP

Web SKE21173 Windows 2000: Core Technologies - Internet Fundamentals

Microsoft Windows 2000: Directory Design

Web MLE72901 Windows 2000 Directory Design MCSE 70-219: 1 Analyzing Business Requirements

Web MLE72902 Windows 2000 Directory Design MCSE 70-219: 2 Analyzing the Technical Environment

Web MLE72903 Windows 2000 Directory Design MCSE 70-219: 3 Analyzing Performance and Access

Web MLE72904 Windows 2000 Directory Design MCSE 70-219: 4 Analyzing Security Considerations

Web MLE72905 Windows 2000 Directory Design MCSE 70-219: 5 Analyzing the Impact of Active Directory

Web MLE72906 Windows 2000 Directory Design MCSE 70-219: 6 Analyzing Client Management Requirements

Web MLE72907 Windows 2000 Directory Design MCSE 70-219: 7 Directory Naming and DNS Placement

Web MLE72908 Windows 2000 Directory Design MCSE 70-219: 8 Designing Directory Service Architecture

Web MLE72909 Windows 2000 Directory Design MCSE 70-219: 9 Designing a Site Topology and Service Locations

Web MLE72910 Windows 2000 Directory Design MCSE 70-219:10 Designing an OU Management Structure

Web MLE72911 Windows 2000 Directory Design MCSE 70-219:11 Designing a Group Policy Management Structure

Web MLE72912 Windows 2000 Directory Design MCSE 70-219:12 Planning for Coexistence with Other Directories

Web MLE72913 Windows 2000 Directory Design MCSE 70-219:13 Schema Modification Policy and Implementation Plan

Microsoft Windows 2000: Implementing a Network Infrastructure

Web SKE21191 Windows 2000 - Implementing a Network Infrastructure: IP Routing

Web SKE21192 Windows 2000 - Implementing a Network Infrastructure: Addressing and Naming Services

Web SKE21193 Windows 2000 - Implementing a Network Infrastructure: Security

Web SKE21194 Windows 2000 - Implementing a Network Infrastructure: Remote Access and Network Protocols



















































CD/Web WT0250 Win2000 Network Infrastructure Implementation: Administering DNS

CD/Web WT0260 Win2000 Network Infrastructure: Administering DHCP

CD/Web WT0270 Win2000 Network Infrastructure: Administering WINS

CD/Web WT0280 Win2000 Network Infrastructure: Configuring Network Protocols

CD/Web WT0290 Win2000 Network Infrastructure: Configuring IP Routing Protocols

CD/Web WT0300 Win2000 Network Infrastructure: Configuring Internet Connection Sharing & Network

CD/Web WT0310 Win2000 Network Infrastructure: Administering RAS

CD/Web WT0320 Win2000 Network: Using Certificate Services

Microsoft Windows 2000: Implementing an Active Directory Infrastructure

Web SKE21221 Windows 2000 - Installing and Configuring Active Directory

Web SKE21222 Windows 2000 - Active Directory Replication and DNS

Web SKE21223 Windows 2000 - Active Directory Security and Management

Web SKE21224 Windows 2000 - Active Directory Group Policy

CD/Web WT0330 Win2000 Directory Server: Installing/Configuring/Troubleshooting Active Directory

CD/Web WT0340 Win2000 Dir Serve: Man/Optimizing Active Dir Components

CD/Web WT0350 Win2000 Active Directory Implementation: Implementing Change & Configuration Management

CD/Web WT0360 Win2000 Active Directory Implementation: Managing User Environments and Software Deployments

CD/Web WT0370 Win2000 Active Directory Implementation: Remote Installation of Windows 2000

Microsoft Windows 2000: Network Administration

Web MLE73001 Windows 2000 Network Administration MCSE 70-216: 1 Working with DNS and DHCP

Web MLE73002 Windows 2000 Network Administration MCSE 70-216: 2 Working with Remote Access

Web MLE73003 Windows 2000 Network Administration MCSE 70-216: 3 Working with Network Protocols

Web MLE73004 Windows 2000 Network Administration MCSE 70-216: 4 Working with WINS and NAT

Web MLE73005 Windows 2000 Network Administration MCSE 70-216: 5 Working with IP Routing

Web MLE73006 Windows 2000 Network Administration MCSE 70-216: 6 Working with Certificate Services

Microsoft Windows 2000: Network Design

Web MLE73101 Windows 2000 Network Design MCSE 70-221: 1 Analyzing Business Needs

Web MLE73102 Windows 2000 Network Design MCSE 70-221: 2 Analyzing Technical Needs

Web MLE73103 Windows 2000 Network Design MCSE 70-221: 3 Infrastructure Design

Web MLE73104 Windows 2000 Network Design MCSE 70-221: 4 DHCP and Name Services

Web MLE73105 Windows 2000 Network Design MCSE 70-221: 5 Designing for the Internet

Web MLE73106 Windows 2000 Network Design MCSE 70-221: 6 Designing a WAN

Web MLE73107 Windows 2000 Network Design MCSE 70-221: 7 Management and Services

Web SKE21201 Windows 2000 - Network Design: Networking

Web SKE21202 Windows 2000 - Network Design: Addressing and Naming Services

Web SKE21203 Windows 2000 - Network Design: Remote Access Services

Web SKE21204 Windows 2000 - Network Design: Routing Technologies

Web SKE21205 Windows 2000 - Network Design: Remote Connectivity

CD/Web WT0470 Win2000 Netwk Infra Design: Prep. for W2K Netwk Serv Infra

CD/Web WT0480 Win2000 Netwk Infra Design: Designing a Network Strategy

CD/Web WT0490 Win2000 Netwk Infra Design: Designing a WINS/Dfs Strategy

CD/Web WT0500 Win2000 Netwk Infra Design: Internet Connection Infra

CD/Web WT0510 Win2000 Netwk Infra Design: Wide Area Network Infra

CD/Web WT0520 Win2000 Netwk Infra Design: Internet Connectivity Strat

Microsoft Windows 2000: Network Management

Web MLE73201 Windows 2000 Network Management MCSA 70-218: 1 Installing Devices and Managing Disks

Web MLE73202 Windows 2000 Network Management MCSA 70-218: 2 Configuring Volume Features and Replication

Web MLE73203 Windows 2000 Network Management MCSA 70-218: 3 Managing Permissions and Resources

Web MLE73204 Windows 2000 Network Management MCSA 70-218: 4 Updating Windows and Software

Web MLE73205 Windows 2000 Network Management MCSA 70-218: 5 Managing Group Policy

Web MLE73206 Windows 2000 Network Management MCSA 70-218: 6 Implementing Auditing and Account Policies

Web MLE73207 Windows 2000 Network Management MCSA 70-218: 7 Controlling File and Web Access

Web MLE73208 Windows 2000 Network Management MCSA 70-218: 8 Monitoring and Backing Up Systems



















































Web MLE73209 Windows 2000 Network Management MCSA 70-218: 9 Managing TCP/IP and DHCP

Web MLE73210 Windows 2000 Network Management MCSA 70-218:10 Administering Name Resolution and DNS

Web MLE73211 Windows 2000 Network Management MCSA 70-218:11 Managing Remote Access

Web MLE73212 Windows 2000 Network Management MCSA 70-218:12 Configuring VPNs and Terminal Services

Web MLE73213 Windows 2000 Network Management MCSA 70-218:13 Practice Test

Microsoft Windows 2000: Security Design

Web MLE73401 Windows 2000 Security Design 70-220: 1 Analyzing Business Requirements

Web MLE73402 Windows 2000 Security Design 70-220: 2 Analyzing Technical Requirements

Web MLE73403 Windows 2000 Security Design 70-220: 3 Establishing a Security Baseline

Web MLE73404 Windows 2000 Security Design 70-220: 4 Planning Security for System Resources

Web MLE73405 Windows 2000 Security Design 70-220: 5 Designing a Security Group Strategy

Web MLE73406 Windows 2000 Security Design 70-220: 6 Designing Security Policy Inheritance

Web MLE73407 Windows 2000 Security Design 70-220: 7 Protecting Resources with Auditing and Encryption

Web MLE73408 Windows 2000 Security Design 70-220: 8 Using Native Windows 2000 Authentication

Web MLE73409 Windows 2000 Security Design 70-220: 9 Using Alternate Authentication Strategies

Web MLE73410 Windows 2000 Security Design 70-220:10 Designing a Public Key Infrastructure

Web MLE73411 Windows 2000 Security Design 70-220:11 Designing Security for Network Services

Web MLE73412 Windows 2000 Security Design 70-220:12 Designing Security for Access between Networks

Web MLE73413 Windows 2000 Security Design 70-220:13 Designing Security for Communications Channels

Web SKE21231 Windows 2000 - Security Solutions

Web SKE21232 Windows 2000 - Managing and Securing Resources

Web SKE21233 Windows 2000 - Communication and Remote Access Security

Web SKE21234 Windows 2000 - Internet and Extranet Security

CD/Web WT0430 Win2000 Netwk Sec Design: Analyzing an Org Sec Reqts

CD/Web WT0440 Win2000 Netwk Security Design:Providing Secure Access in a LAN

CD/Web WT0450 Win2000 Netwk Security Design:Providing Secure Access in Remote Netwks

CD/Web WT0460 Win2000 Netwk Security Design: Providing Secure Access-Internet

Microsoft Windows Server 2003

Microsoft Windows 2003 Server: Active Directory

Web MLE73701 Windows Server 2003 Active Directory MCSE 70-294: 1 Active Directory Infrastructure Overview

Web MLE73702 Windows Server 2003 Active Directory MCSE 70-294: 2 Working with User, Group, and Computer Accounts

Web MLE73703 Windows Server 2003 Active Directory MCSE 70-294: 3 Creating User and Group Strategies

Web MLE73704 Windows Server 2003 Active Directory MCSE 70-294: 4 Working with Forests and Domains

Web MLE73705 Windows Server 2003 Active Directory MCSE 70-294: 5 Restructuring a Forest and Renaming Domains

Web MLE73706 Windows Server 2003 Active Directory MCSE 70-294: 6 Working with Trusts and Organizational Units

Web MLE73707 Windows Server 2003 Active Directory MCSE 70-294: 7 Working with Active Directory Sites

Web MLE73708 Windows Server 2003 Active Directory MCSE 70-294: 8 Working with Domain Controllers

Web MLE73709 Windows Server 2003 Active Directory MCSE 70-294: 9 Working with Global Catalog Servers and Schema

Web MLE73710 Windows Server 2003 Active Directory MCSE 70-294:10 Working with Group Policy

Web MLE73711 Windows Server 2003 Active Directory MCSE 70-294:11 Deploying Software via Group Policy

Web MLE73712 Windows Server 2003 Active Directory MCSE 70-294:12 Ensuring Active Directory Availability

Microsoft Windows 2003 Server: Administration

Web MLE73720 Windows Server 2003 Administration MCSE 70-290: 1 Overview of Windows Server 2003

Web MLE73721 Windows Server 2003 Administration MCSE 70-290: 2 Managing Physical and Logical Disks

Web MLE73722 Windows Server 2003 Administration MCSE 70-290: 3 Configuring, Monitoring, and Troubleshooting Server Hardware

Web MLE73723 Windows Server 2003 Administration MCSE 70-290: 4 Managing User, Group, and Computer Accounts

Web MLE73724 Windows Server 2003 Administration MCSE 70-290: 5 Managing Access to Resources

Web MLE73725 Windows Server 2003 Administration MCSE 70-290: 6 Configuring Terminal Services














































Web MLE73726 Windows Server 2003 Administration MCSE 70-290: 7 Managing and Troubleshooting Terminal Services

Web MLE73727 Windows Server 2003 Administration MCSE 70-290: 8 Using Server Management Tools

Web MLE73728 Windows Server 2003 Administration MCSE 70-290: 9 Managing Web Servers with IIS 6.0

Web MLE73729 Windows Server 2003 Administration MCSE 70-290:10 Monitoring Performance and Security

Web MLE73730 Windows Server 2003 Administration MCSE 70-290:11 Planning Disaster Recovery

Web MLE73731 Windows Server 2003 Administration MCSE 70-290:12 Implementing Disaster Recovery

Microsoft Windows 2003 Server: Migrating from NT Server 4.0 to .NET Directory Services

Web SKE21101 Creating a Migration Plan in Windows .NET Server

Web SKE21102 Preparing and Deploying a Domain Upgrade in Windows .NET

Web SKE21103 Preparing and Deploying a Domain Restructure in Windows .NET

Microsoft Windows Server 2003

Web MLE73601 Windows Server 2003: 1 Installation and Setup

Web MLE73602 Windows Server 2003: 2 Working with Active Directory

Web MLE73603 Windows Server 2003: 3 Printing and IP Addressing

Web MLE73604 Windows Server 2003: 4 Managing Users and Permissions

Web MLE73605 Windows Server 2003: 5 Managing Backup and Security

Microsoft Windows Server 2003 Infrastructure

Web MLE73740 Windows Server 2003 Infrastructure MCSE 70-297: 1 Assessing the Environment

Web MLE73741 Windows Server 2003 Infrastructure MCSE 70-297: 2 Developing the Active Directory Infrastructure Design

Web MLE73742 Windows Server 2003 Infrastructure MCSE 70-297: 3 Developing the Network Services Design

Web MLE73743 Windows Server 2003 Infrastructure MCSE 70-297: 4 Designing Logical Components

Web MLE73744 Windows Server 2003 Infrastructure MCSE 70-297: 5 Name Resolution

Web MLE73745 Windows Server 2003 Infrastructure MCSE 70-297: 6 Remote Access and Address Management

Web MLE73746 Windows Server 2003 Infrastructure MCSE 70-297: 7 Service Placement and Sizing

Web MLE73747 Windows Server 2003 Infrastructure MCSE 70-297: 8 The Physical Design

Web MLE73748 Windows Server 2003 Infrastructure MCSE 70-297: 9 Practice Exam

Microsoft Windows Server 2003: Designing an Active Directory and Network Infrastructure

Web SKE21081 Microsoft Windows Server 2003: Designing the Infrastructure

Web SKE21082 Microsoft Windows Server 2003: Creating the Design

Web SKE21083 Microsoft Windows Server 2003: The Network Services Infrastructure Conceptual and Logical Design

Web SKE21084 Microsoft Windows Server 2003: Designing RAS Services for the Network Infrastructure

Web SKE21085 Microsoft Windows Server 2003: Network Infrastructure and Active Directory Physical Design

Web SKE21086 Microsoft Windows Server 2003: Network Infrastructure Physical Design II - Internet Connectivity

Microsoft Windows Server 2003: Designing Security for Networks

Web SKE21091 Windows Server 2003: Security Basics

Web SKE21092 Windows Server 2003: Logical Network Security

Web SKE21093 Windows Server 2003: Securing Clients

Web SKE21094 Windows Server 2003: Physical Network Security

Web SKE21095 Windows Server 2003: Securing Data and Server Roles

Web SKE21096 Windows Server 2003: IIS Security and Firewalls

Microsoft Windows Server 2003: Implementing and Administering Security for Networks

Web SKE21561 Managing System Security in Windows Server 2003

Web SKE21562 Securing Access to Resources in Windows Server 2003

Web SKE21563 Securing Wireless and Remote Communications in Windows Server 2003

Web SKE21564 Managing IPSec in Windows Server 2003

Web SKE21565 Managing Certificates in Windows Server 2003

Microsoft Windows Server 2003: Implementing, Managing, and Maintaining a Network Infrastructure

Web SKE21051 Windows Server 2003: Implementing, Managing, and Maintaining TCP/IP

Web SKE21052 Windows Server 2003: Implementing, Managing, and Maintaining DHCP

Web SKE21053 Windows Server 2003: Implementing, Managing, and Maintaining Name Resolution

Web SKE21054 Windows Server 2003: Implementing, Managing, and Maintaining Network Security














































Web SKE21055 Windows Server 2003: Implementing, Managing, and Maintaining Remote Access

Web SKE21056 Windows Server 2003: Implementing, Managing, and Maintaining Routing

Web SKE21057 Windows Server 2003: Maintaining a Network Infrastructure

Microsoft Windows Server 2003: Internet Information Services

Web MLE70101 IIS 6: 1 Architecture and Features Web MLE70102 IIS 6: 2 Installation Web MLE70103 IIS 6: 3 Administration Web MLE70104 IIS 6: 4 Remote Administration Web MLE70105 IIS 6: 5 Creating and Configuring

Web Sites Web MLE70106 IIS 6: 6 Creating and Configuring

Applications and FTP Sites Web MLE70107 IIS 6: 7 Security Web MLE70108 IIS 6: 8 Working from the

Command Line Web MLE70109 IIS 6: 9 Performance Tuning and

Monitoring Web MLE70110 IIS 6:10 Maintenance and

Troubleshooting Web MLE70111 IIS 6:11 Working with the

Metabase Web MLE70112 IIS 6:12 SMTP and NNTP Web MLE70113 IIS 6:13 Publishing Web SKE21571 IIS 6.0 Fundamentals Web SKE21572 Administering IIS 6.0 sites and

services Web SKE21573 IIS 6.0 Security Web SKE21574 Optimizing, Monitoring and

Troubleshooting IIS 6.0

Microsoft Windows Server 2003: Introduction

Web SKE21011 Installing Windows Server 2003 Web SKE21012 Windows Server 2003

Administration and Services Support

Microsoft Windows Server 2003: Managing and Maintaining the Server Environment

Web SKE21041 Windows Server 2003: Basic Concepts

Web SKE21042 Windows Server 2003: Managing Users, Groups, and Computers

Web SKE21043 Windows Server 2003: Managing Resource Access

Web SKE21044 Windows Server 2003: Managing Hardware, Disks, and Logical Devices

Web SKE21045 Windows Server 2003: Managing the Server Environment

Web SKE21046 Windows Server 2003: Managing Disaster Recovery

Microsoft Windows Server 2003: Network Management

Web MLE73760 Windows Server 2003 Network Management MCSE 70-291: 1 TCP/IP Protocol

Web MLE73761 Windows Server 2003 Network Management MCSE 70-291: 2 IP Addressing and Routing

Web MLE73762 Windows Server 2003 Network Management MCSE 70-291: 3

Classless Subnet Masking and Client Address Configuration

Web MLE73763 Windows Server 2003 Network Management MCSE 70-291: 4 The Dynamic Host Configuration Protocol (DHCP)

Web MLE73764 Windows Server 2003 Network Management MCSE 70-291: 5 Integrating and Troubleshooting DHCP

Web MLE73765 Windows Server 2003 Network Management MCSE 70-291: 6 Windows Internet Name Server (WINS)

Web MLE73766 Windows Server 2003 Network Management MCSE 70-291: 7 WINS Client and Interoperability and NetBIOS

Web MLE73767 Windows Server 2003 Network Management MCSE 70-291: 8 Domain Naming System Concepts

Web MLE73768 Windows Server 2003 Network Management MCSE 70-291: 9 The DNS Server

Web MLE73769 Windows Server 2003 Network Management MCSE 70-291:10 Routing and Remote Access Service VPN Services

Web MLE73770 Windows Server 2003 Network Management MCSE 70-291:11 Security Templates and Software Updates

Web MLE73771 Windows Server 2003 Network Management MCSE 70-291:12 Monitoring and Troubleshooting Network Activity

Web MLE73772 Windows Server 2003 Network Management MCSE 70-291:13 LAN Routing and Dial-Up Services

Web MLE73773 Windows Server 2003 Network Management MCSE 70-291:14 LAN and Dial-Up Security

Microsoft Windows Server 2003: Network Planning

Web MLE73801 Windows Server 2003 Network Planning MCSE 70-293: 1 Using Planning Tools and Documentation

Web MLE73802 Windows Server 2003 Network Planning MCSE 70-293: 2 Server Roles and Security

Web MLE73803 Windows Server 2003 Network Planning MCSE 70-293: 3 TCP/IP Infrastructure

Web MLE73804 Windows Server 2003 Network Planning MCSE 70-293: 4 Routing

Web MLE73805 Windows Server 2003 Network Planning MCSE 70-293: 5 Internet Connectivity

Web MLE73806 Windows Server 2003 Network Planning MCSE 70-293: 6 DNS Name Resolution

Web MLE73807 Windows Server 2003 Network Planning MCSE 70-293: 7 NetBIOS Name Resolution

Web MLE73808 Windows Server 2003 Network Planning MCSE 70-293: 8 Remote Access

Web MLE73809 Windows Server 2003 Network Planning MCSE 70-293: 9 High Availability

Web MLE73810 Windows Server 2003 Network Planning MCSE 70-293:10 Windows Cluster Services and Network Load Balancing






















































Web MLE73811 Windows Server 2003 Network Planning MCSE 70-293:11 Internet Protocol

Web MLE73812 Windows Server 2003 Network Planning MCSE 70-293:12 Security Framework

Web MLE73813 Windows Server 2003 Network Planning MCSE 70-293:13 Public Key Infrastructure

Microsoft Windows Server 2003: Planning and Maintaining a Network Infrastructure

Web SKE21061 Windows Server 2003: Planning the Network Infrastructure

Web SKE21062 Windows Server 2003: Planning for Name Resolution

Web SKE21063 Windows Server 2003: Implementing Routing and Remote Access

Web SKE21064 Windows Server 2003: Planning for Network Availability

Web SKE21065 Windows Server 2003: Planning Server Roles and Server Security

Web SKE21066 Windows Server 2003: Planning a Security Infrastructure

Microsoft Windows Server 2003: Planning, Implementing, and Maintaining the Active Directory Infrastructure

Web SKE21071 Planning and implementing an Active Directory infrastructure

Web SKE21072 Planning Active Directory Services Web SKE21073 Active Directory Sites, Replication,

and Trusts Web SKE21074 Implementing Active Directory

Users and Groups Web SKE21075 Planning and implementing Group

Policy Web SKE21076 Configuring and Troubleshooting

Group Policy

Microsoft Windows Server 2003: Security

Web MLE73820 Windows Server 2003 Security MCSE 70-298: 1 Designing a Secure Network Framework

Web MLE73821 Windows Server 2003 Security MCSE 70-298: 2 Defining a Baseline Security Template

Web MLE73822 Windows Server 2003 Security MCSE 70-298: 3 Designing Role-Based Server Security

Web MLE73823 Windows Server 2003 Security MCSE 70-298: 4 Securing a Public Key Infrastructure and Network Management Processes

Web MLE73824 Windows Server 2003 Security MCSE 70-298: 5 Designing Network Infrastructure Security

Web MLE73825 Windows Server 2003 Security MCSE 70-298: 6 Securing Data Transmissions and Wireless Networks

Web MLE73826 Windows Server 2003 Security MCSE 70-298: 7 Securing Internet Information Services

Web MLE73827 Windows Server 2003 Security MCSE 70-298: 8 Securing VPNs, Extranets, and Network Clients

Web MLE73828 Windows Server 2003 Security MCSE 70-298: 9 Securing Active Directory

Web MLE73829 Windows Server 2003 Security MCSE 70-298:10 Designing an

Access Control Strategy for Files and Folders

Web MLE73830 Windows Server 2003 Security MCSE 70-298:11 Designing an Encrypted File System and Securing Backup/Restore Processes

Web MLE73831 Windows Server 2003 Security MCSE 70-298:12 Practice Exam

Microsoft Windows Server 2003: Security Admin MCSA/MCSE 70-299

Web MLE71401 Server 2003 Security Admin MCSA/MCSE 70-299: 1 Implementing, Managing, and Troubleshooting Security Policies

Web MLE71402 Server 2003 Security Admin MCSA/MCSE 70-299: 2 Network Communications Security and Patch Management

Web MLE71403 Server 2003 Security Admin MCSA/MCSE 70-299: 3 PKI Administration and IPSec Troubleshooting

Web MLE71404 Server 2003 Security Admin MCSA/MCSE 70-299: 4 Planning and Implementing Security for Remote Users and Wireless Networks

Web MLE71405 Server 2003 Security Admin MCSA/MCSE 70-299: 5 Practice Exams

Microsoft Windows Server 2003: Updating Support Skills for MCSAs on Windows 2000

Web SKE21031 Getting Started with Windows Server 2003

Web SKE21032 System Administration in Windows Server 2003

Web SKE21033 Managing Windows Server 2003 Internet Services

Web SKE21034 Windows Server 2003 Terminal Services and System Recovery

Microsoft Windows Server 2003: Upgrading Support Skills for MCSEs on Windows 2000

Web SKE21021 Planning, Implementing, and Maintaining Network Infrastructure

Web SKE21022 Network Infrastructure and topologies for Windows 2003 Enterprise networks

Web SKE21023 Designing and Managing Internet Connectivity in Windows 2003

Web SKE21024 Planning and Designing an Active Directory Infrastructure

Web SKE21025 Implementing and Supporting Active Directory Infrastructure

Web SKE21026 Planning, Implementing and Maintaining User, Computer, and Group Policies and Strategies

Web SKE21027 Planning and Designing a Security Infrastructure

Microsoft Windows VISTA

Windows Vista Configuration

Web MLE73860 Windows Vista Configuration MCTS 70-620: 1 Installing and Upgrading














































Web MLE73861 Windows Vista Configuration MCTS 70-620: 2 Interface and Device Options

Web MLE73862 Windows Vista Configuration MCTS 70-620: 3 Advanced Networking

Web MLE73863 Windows Vista Configuration MCTS 70-620: 4 NTFS Security Features and File Sharing

Web MLE73864 Windows Vista Configuration MCTS 70-620: 5 User Account Security

Web MLE73865 Windows Vista Configuration MCTS 70-620: 6 Network Security

Web MLE73866 Windows Vista Configuration MCTS 70-620: 7 Internet Explorer 7.0

Web MLE73867 Windows Vista Configuration MCTS 70-620: 8 Maintenance and Optimization

Web MLE73868 Windows Vista Configuration MCTS 70-620: 9 Media Applications

Web MLE73869 Windows Vista Configuration MCTS 70-620:10 Productivity Applications

Web MLE73870 Windows Vista Configuration MCTS 70-620:11 Mobile Computers

Web MLE73871 Windows Vista Configuration MCTS 70-620:12 Practice Exam 1



Web MLE73880 Windows Vista Enterprise Support MCITP 70-622: 6 Practice Exam 1



Windows Vista Desktop

Web MLE73840 Windows Vista & Office 2007 Desktops MCTS 70-624: 7 Practice Exam 1



Windows Vista Upgrade

Web MLE54101 Windows Vista Upgrade: 1 Understanding the New Interface

Web MLE54102 Windows Vista Upgrade: 2 Using New Features and Applications

Web MLE54103 Windows Vista Upgrade: 3 Planning a Corporate Deployment

Microsoft Windows XP

Microsoft Windows XP Application Support

Web MLE73901 Windows XP Application Support MCDST 70-272: 1 The Operating System and Internet Explorer

Web MLE73902 Windows XP Application Support MCDST 70-272: 2 Office and Outlook Applications

Web MLE73903 Windows XP Application Support MCDST 70-272: 3 Hardware and Network Connectivity

Web MLE73904 Windows XP Application Support MCDST 70-272: 4 Application Security and Security Incidents

Web MLE73905 Windows XP Application Support MCDST 70-272: 5 Practice Exams

Microsoft Windows XP Professional

Web MLE73920 Windows XP Professional MCSE 70-270: 1 Installation

Web MLE73921 Windows XP Professional MCSE 70-270: 2 Administering Resources

Web MLE73922 Windows XP Professional MCSE 70-270: 3 Configuring Hardware

Web MLE73923 Windows XP Professional MCSE 70-270: 4 Optimizing the System

Web MLE73924 Windows XP Professional MCSE 70-270: 5 Configuring the Desktop

Web MLE73925 Windows XP Professional MCSE 70-270: 6 Networking the System

Web MLE73926 Windows XP Professional MCSE 70-270: 7 Securing the System

Microsoft Windows XP Professional: Installation and Configuration I

Web SKE21111 Installing Windows XP Professional

Microsoft Windows XP Professional: Installation and Configuration II

Web SKE21121 Managing Files, Folders, and Devices in Microsoft Windows XP

Web SKE21122 System Reliability and the Desktop in Windows XP Professional

Microsoft Windows XP Professional: Installation and Configuration III

Web SKE21131 Networking Protocols and Services in Microsoft Windows XP

Web SKE21132 Backup and Security Settings in Microsoft Windows XP

Microsoft Windows XP System Support

Web MLE73940 Windows XP System Support MCDST 70-271: 1 Installing Windows XP

Web MLE73941 Windows XP System Support MCDST 70-271: 2 Configuring and Troubleshooting Resources

Web MLE73942 Windows XP System Support MCDST 70-271: 3 Managing Disks

Web MLE73943 Windows XP System Support MCDST 70-271: 4 Managing Hardware Devices

Web MLE73944 Windows XP System Support MCDST 70-271: 5 Configuring the Desktop and User Profiles

Web MLE73945 Windows XP System Support MCDST 70-271: 6 Performance Monitoring and Network Troubleshooting

Web MLE73946 Windows XP System Support MCDST 70-271: 7 Practice Exam
















































Novell

Novell 560 CNE

Web MLE51501 Novell 560 CNE: 1 NetWare Basics

Web MLE51502 Novell 560 CNE: 2 Installation Web MLE51503 Novell 560 CNE: 3 Using NDS Web MLE51504 Novell 560 CNE: 4 File System Web MLE51505 Novell 560 CNE: 5 NDS Security Web MLE51506 Novell 560 CNE: 6 File Security Web MLE51507 Novell 560 CNE: 7 ZENworks Web MLE51508 Novell 560 CNE: 8 Advanced

ZENworks Web MLE51509 Novell 560 CNE: 9 Distributed

Printing

Novell 570 CNE Advanced Administration

Web MLE51601 Novell 570 CNE Advanced Administration: 1 Upgrading or Migrating

Web MLE51602 Novell 570 CNE Advanced Administration: 2 Managing the Server

Web MLE51603 Novell 570 CNE Advanced Administration: 3 The File System

Web MLE51604 Novell 570 CNE Advanced Administration: 4 NSS and Backup

Web MLE51605 Novell 570 CNE Advanced Administration: 5 Memory and CPU Performance

Web MLE51606 Novell 570 CNE Advanced Administration: 6 Disk and Network Performance

SUSE Linux Fundamentals

Web SKE21467 SUSE Linux Hardware and Documentation

Novell SUSE Linux

SUSE Linux Fundamentals

Web SKE21461 Installing SUSE Linux Web SKE21462 Command-Line Management in

SUSE Linux Web SKE21463 Configuring a SUSE Linux

Network Web SKE21464 Managing System Processes in

SUSE Linux Web SKE21465 Managing Users, Groups, and

Storage in SUSE Linux Web SKE21466 SUSE Linux Security

Oracle Operating Systems and Servers

Oracle Application Server 10g: Administration I

Web SKE22571 Oracle Application Server 10g: Introduction

Web SKE22572 Oracle Application Server 10g: Infrastructure and Middle Tier Installation

Web SKE22573 Oracle Application Server 10g: Management Tools and Oracle Internet Directory

Web SKE22574 Oracle Application Server 10g: General Management and Directives for the HTTP Server

Web SKE22575 Oracle Application Server 10g: OracleAS Web Cache

Web SKE22576 Oracle Application Server 10g: OracleAS Portal

Web SKE22577 Oracle Application Server 10g: mod_plsql, CGI Scripts, and Database Providers

Web SKE22578 Oracle Application Server 10g: Application Management and Deployment

Web SKE22579 Oracle Application Server 10g: Component Administration in Oracle Internet Directory

Web SKE22580 Oracle Application Server 10g: DAS and SSO

Web SKE22581 Oracle Application Server 10g: Component Security with SSL

Web SKE22582 Oracle Application Server 10g: Oracle Certificate Authority Management

Oracle Application Server 10g: Administration II

Web SKE21431 OracleAS 10g: Managing Customized Topologies and Distributing Infrastructure Components

Web SKE21432 OracleAS 10g: High Availability Web SKE21433 OracleAS 10g: Managing and

Configuring Clusters Web SKE21434 OracleAS 10g: Business

Intelligence Component Management

Web SKE21435 OracleAS 10g: XML Applications, Web Services, and Monitoring

Web SKE21436 OracleAS 10g: Tuning and Reconfiguring the Middle Tier

Web SKE21437 OracleAS 10g: Backup and Recovery

Sun Solaris 8

Sun Microsystems Solaris 8: System Administrator 310-011

Web MLE53201 Solaris 8 System Administrator 310-011: 1 Installation, Initialization, and Shutdown

Web MLE53202 Solaris 8 System Administrator 310-011: 2 The Boot Process and Boot PROM

Web MLE53203 Solaris 8 System Administrator 310-011: 3 User and Software Package Administration

Web MLE53204 Solaris 8 System Administrator 310-011: 4 System Security and Remote Connection

Web MLE53205 Solaris 8 System Administrator 310-011: 5 Process Control

Web MLE53206 Solaris 8 System Administrator 310-011: 6 File Systems, Files, and Directories

Web MLE53207 Solaris 8 System Administrator 310-011: 7 Disk Configuration

Web MLE53208 Solaris 8 System Administrator 310-011: 8 Backup and Recovery

Web MLE53209 Solaris 8 System Administrator 310-011: 9 vi Editor and Command Syntax

Web MLE53210 Solaris 8 System Administrator 310-011:10 LP Print Service

Web MLE53211 Solaris 8 System Administrator 310-011:11 Practice Exam






















































Sun Solaris 9

Solaris 9 System Administrator 310-014/310-015

Web MLE53212 Solaris 9 System Administrator 310-014/310-015: 1 Installation and Maintenance

Web MLE53213 Solaris 9 System Administrator 310-014/310-015: 2 The User Environment and System Security

Web MLE53214 Solaris 9 System Administrator 310-014/310-015: 3 File and Disk Administration

Web MLE53215 Solaris 9 System Administrator 310-014/310-015: 4 Backups, Printing, and the Network Environment

Web MLE53216 Solaris 9 System Administrator 310-014/310-015: 5 Access Control, Syslog, and Advanced Disk Management

Web MLE53217 Solaris 9 System Administrator 310-014/310-015: 6 Network File System and Name Services

Web MLE53218 Solaris 9 System Administrator 310-014/310-015: 7 Practice Exams

Sun Microsystems Solaris 9: System Administration I

Web SKE21441 Solaris 9 Installation and OpenBoot

Web SKE21442 Solaris 9 System Administration Web SKE21443 Solaris 9 System Operations Web SKE21444 Solaris 9 Device and File System

Management Web SKE21445 Solaris 9 Management Tools Web SKE21446 Solaris 9 Security

Sun Microsystems Solaris 9: System Administration II

Web SKE21451 Solaris 9 Advanced Installation Web SKE21452 Solaris 9 Networking Web SKE21453 Solaris 9 File Systems and

Storage Web SKE21454 Solaris 9 Naming Services Web SKE21455 Solaris 9 Systems Supervision

UNIX

HP-UX

CD/Web WT2590 The HP-UX Operating System

Sun Solaris 2.x

CD/Web WT2580 The Sun Solaris Operating System

UNIX Primer Series

Web MLE53701 UNIX Systems: 1 Introduction to UNIX

Web MLE53702 UNIX Systems: 3 Shells: Bourne, Korn, and C

Web MLE53703 UNIX Systems: 4 Shell Programming

Web MLE53704 UNIX Systems: 5 System Administration I

Web MLE53705 UNIX Systems: 6 System Administration II

Web MLE53706 UNIX Systems: 7 Process Management

UNIX: Operating System Fundamentals

Web SKE21481 Introduction to UNIX Web SKE21482 UNIX System Architecture CD/Web WT2070 Introduction to UNIX CD/Web WT2080 UNIX Files and Directories

UNIX: Shell Programming

Web SKE21491 Unix Shell Scripting Basics Web SKE21492 UNIX Shell Scripting Tools Web SKE21493 Writing Unix Shell Programs CD/Web WT2110 UNIX Shell Programming

UNIX: System Administration

Web SKE21471 UNIX User and Data Management Web SKE21472 Deploying and Initializing UNIX

Systems Web SKE21473 Securing UNIX Systems Web SKE21474 Managing UNIX Software and

System Services Web SKE21475 Networking and UNIX Name

Resolution Web SKE21476 Managing UNIX Clients Web SKE21477 Administering UNIX Network

Services Web SKE21478 UNIX Systems Management CD/Web WT2100 UNIX System Administration

UNIX: The User Environment

Web SKE21501 Customizing the UNIX User Environment

Web SKE21502 Working with UNIX Files and Directories

Web SKE21503 Working with UNIX Programs Web SKE21504 Text Editing and Printing in UNIX CD/Web WT2090 UNIX Editing, Printing and Text

Formatting CD/Web WT2120 UNIX Programming Tools

Project Effectiveness

Business Analysis

Certified Business Analysis Professional (CBAP)

Web SKE60227 Core Concepts in Business Analysis

Web SKE60228 Enterprise Analysis and Making a Business Case

Web SKE60229 Introduction to Requirements Planning

Web SKE60230 Requirements Planning and Management

Web SKE60231 Eliciting Requirements Web SKE60232 Analyzing Requirements Web SKE60233 Validating Requirements Web SKE60234 Communicating and Implementing

Requirements

Project Management

Managing Software Project Outsourcing

Web SKE60193 Making the Right Outsourcing Decision

Web SKE60194 Planning the Outsourcing Deal Web SKE60195 The Outsourcing Project Web SKE60196 Determining Project Quality

Standards and Milestones Web SKE60197 Measuring Project Outsourcing

Success
































































Portfolio Management (PMI® Standard-aligned)

Web SKE60222 Introduction to Portfolio Management

Web SKE60223 Portfolio Management Processes and the Organization

Web SKE60224 Portfolio Management Processes

Program Management (PMI Standard-aligned)

Web SKE60216 Introduction to Program Management

Web SKE60217 Program Lifecycle and Organization

Web SKE60218 Program Management Processes and the Initiating Process Group

Web SKE60219 Program Planning Web SKE60220 The Execution Process Group Web SKE60221 Monitoring, Controlling, and

Closing Programs

Project Communications Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60187 Communications Planning and Information Distribution

Web SKE60188 Performance Reporting and Stakeholder Management

Web SKE60189 Project Communications Management Simulation

Project Cost Management (PMBOK® Guide -Third Edition-aligned)

Web SKE60180 Estimating Activity Costs Web SKE60181 Budgeting and Controlling Costs

Project Human Resource Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60184 Elements of Project Human Resource Management

Web SKE60185 Implementing Project Human Resource Management

Web SKE60186 Project Human Resources Management Simulation

Project Integration Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60174 Initiating a Project and Preparing the Project Plan

Web SKE60175 Project Integration: Executing and Completing a Project

Project Management Essentials - (PMBOK® Guide - Third Edition-aligned)

Web SKE60167 An Introduction to Project Management (PMBOK-Third Edition aligned)

Web SKE60168 Project Lifecycles and Stakeholders

Web SKE60169 Introduction to Project Process Groups and Initiating a Project

Web SKE60170 Project Planning Web SKE60171 Executing, Monitoring &

Controlling, and Closing a Project Web SKE60172 Project Management Essentials

Simulation Web SKE60173 Project Management Essentials

Project Management for IT Professionals

Web SKE60200 Introduction to IT Project Management

Web SKE60201 Functions of IT Project Management

Web SKE60202 The Life Cycle of an IT Project Web SKE60203 Managing the Execution and

Control of IT Projects Web SKE60204 Managing Efficiencies of IT

Projects Web SKE60205 Project IT Management Simulation

- The Early Stages Web SKE60206 Project IT Management Simulation

- Design to Rollout Web SKE60207 Final Exam: Project Management

for IT Professionals

Project Management for Non-Project Managers

Web SKE60161 Project Management Fundamentals

Web SKE60162 Transitioning into a Project Management Role

Web SKE60163 Initiating and Planning a Project Web SKE60164 Managing a Project Web SKE60165 Troubleshooting and Closing the

Project Web SKE60166 Project Management for Non-

Project Managers Simulation

Project Management for Software Developers

CD/Web FC421 Project Management CD/Web IP0680 Project Management

Fundamentals CD/Web IP0690 Project Management Techniques CD/Web IP3010 Software Project Management

Project Management Professional Responsibility

Web SKE60198 Ethics and Professional Knowledge (PMBOK aligned)

Web SKE60199 Stakeholder Interests and Cultural Diversity (PMBOK aligned)

Project Procurement Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60190 Planning Project Procurement and Requesting Seller Responses

Web SKE60191 Choosing Sellers and Administering and Closing Contracts

Web SKE60192 Project Procurement Management Simulation

Project Quality Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60182 Planning for Quality Web SKE60183 Performing Quality Assurance and

Control

Project Risk Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60112 Planning and Identifying Project Risk

Web SKE60113 Analyzing Project Risk Web SKE60114 Responding to and Controlling

Project Risk

Project Scope Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60176 Planning Project Scope

























































Web SKE60177 Controlling Project Scope

Project Time Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60178 Elements of Project Time Management

Web SKE60179 Project Scheduling

Strategic Project Management for IT Projects

Web SKE60208 Strategic Planning and Positioning for IT Projects

Web SKE60209 Strategic Approaches to Managing IT Projects

Web SKE60210 Estimating the IT Project Work Effort

Web SKE60211 IT Project Leadership, Authority & Accountability

Web SKE60212 Managing Multiple IT Projects Web SKE60213 Cost Management and IT Project

Trade-offs Web SKE60214 Strategic Project Management for

IT Projects Simulation Web SKE60215 Final Exam: Strategic Project

Management for IT Projects

Team Building

Creating High-performance On-site and Virtual Teams

Web SKE61191 Launching Successful On-site and Virtual Teams

Web SKE61192 Leading Successful On-site Teams

Web SKE61193 Leading Virtual Teams Web SKE61194 Facilitating On-site and Virtual

Teams Web SKE61195 Creating High-Performance and

Virtual Teams Simulation Web SKE61196 Leading Virtual Teams Simulation

Making Teams Work: Capitalizing on Conflict

Web SKE61211 Team Conflict: The Seeds of Dissent

Web SKE61212 Analyzing Workplace War Zones Web SKE61213 Getting Past Clashes: Valuing

Team Diversity Web SKE61214 Conquering Conflict through

Communication Web SKE61215 The Path to Peace and Harmony Web SKE61216 Manager's Performance Guide -

Team Conflict Skills Web SKE61217 Making Teams Work Simulation

Participating in Teams

Web SKE61201 Effective Team-building Strategies Web SKE61202 Effectively Communicating in

Teams Web SKE61203 The Individual's Role in a Team Web SKE61204 Participating in Teams Simulation

Software Development

Actuate

Developer Workbench

CD/Web IP2060 Actuate Developer Workbench Fundamentals

AS/400 & iSeries

RPG IV Programming

Web MLE52901 RPG IV Programming: 1 Introduction to RPG

Web MLE52902 RPG IV Programming: 2 Getting Started with RPG

Web MLE52903 RPG IV Programming: 3 Defining Data

Web MLE52904 RPG IV Programming: 4 Arithmetic Operations

Web MLE52905 RPG IV Programming: 5 Flow of Control

Web MLE52906 RPG IV Programming: 6 Externally Described Files

Web MLE52907 RPG IV Programming: 7 File Access and Record Manipulation

Web MLE52908 RPG IV Programming: 8 Interactive Applications

Web MLE52909 RPG IV Programming: 9 Tables and Arrays

Web MLE52910 RPG IV Programming:10 Modular Programming

Web MLE52911 RPG IV Programming:11 Advanced Data Definition

Web MLE52912 RPG IV Programming:12 Advanced Techniques

Web MLE52913 RPG IV Programming:13 Maintaining the Past

Generic Languages

ANSI C Programming

CD/Web FC130 C Programming Level I CD/Web FC140 C Programming Level II Web MLE50001 C: 1 Week 1 Web MLE50002 C: 2 Week 2 Web MLE50003 C: 3 Week 3 Web SKE20831 ANSI C Programming: Introducing

C Web SKE20832 ANSI C Programming: Data

Representation Web SKE20833 ANSI C Programming: Functions Web SKE20834 ANSI C Programming:

Expressions Web SKE20835 ANSI C Programming: Flow

Control Web SKE20836 ANSI C Programming: Text

Processing Web SKE20837 ANSI C Programming: Processing

Records Web SKE20838 ANSI C Programming: Pointers Web SKE20839 ANSI C Programming: The

Standard Library and Preprocessor Web SKE20840 Final Exam: ANSI C Programming CD/Web WT2150 Introduction to C Programming CD/Web WT2160 Basic C Programming CD/Web WT2170 Intermediate C Programming CD/Web WT2180 Advanced C Programming

C++ programming

CD/Web IP0350 Fundamentals of C++ Programming

CD/Web IP0360 Programming Constructs of C++ CD/Web IP0370 Object-Oriented Programming

using C++ CD/Web IP0380 Data Manipulation in C++ Web MLE51801 OOP Using C++: 1 Week 1 Web MLE51802 OOP Using C++: 2 Week 2 Web MLE51803 OOP Using C++: 3 Week 3 Web SKE20821 C++ Programming: Structured

Programming







































































Web SKE20822 C++ Programming: Classes and Data Abstraction

Web SKE20823 C++ Programming: Manipulating Objects

Web SKE20824 C++ Programming: Overloading Web SKE20825 C++ Programming: Files and

Streams Web SKE20826 C++ Programming: Programming

Techniques Web SKE20827 Final Exam: C++ programming

Perl Programming Fundamentals

CD/Web IP1150 Programming in PERL 5 CD/Web IP1160 Implementing CGI using PERL 5 Web SKE20851 Perl Language Fundamentals Web SKE20852 Starting to Program with Perl

IBM Websphere

Developing with IBM Rational Application Developer for WebSphere Software V6.1

Web SKE20301 Rational Application Developer Workbench

Web SKE20302 Java Development with Rational Application Developer

Web SKE20303 Web Development with Rational Application Developer

Web SKE20304 Running Applications in Rational Application Developer

Web SKE20305 Testing and Debugging in Rational Application Developer

Web SKE20306 Packaging and Deployment in Rational Application Developer

Java 2 Programming

Java 1.2 Developer

Web MLE81001 Java 1.2: 1 Writing Java Programs Web MLE81002 Java 1.2: 2 Java Programming

Basics Web MLE81003 Java 1.2: 3 Using Objects and

Arrays Web MLE81004 Java 1.2: 4 Creating Java Applets Web MLE81005 Java 1.2: 5 Graphics and User

Events Web MLE81006 Java 1.2: 6 Putting Your Skills to

Work

Java 2 5.0 Programmer Certification 310-055

Web MLE81101 Java 2 5.0 Programmer Certification 310-055: 1 Overview

Web MLE81102 Java 2 5.0 Programmer Certification 310-055: 2 Object-Oriented Concepts

Web MLE81103 Java 2 5.0 Programmer Certification 310-055: 3 Java Core Packages

Web MLE81104 Java 2 5.0 Programmer Certification 310-055: 4 Java AWT and JFC

Web MLE81105 Java 2 5.0 Programmer Certification 310-055: 5 File Input/Output

Web MLE81106 Java 2 5.0 Programmer Certification 310-055: 6 Object Serialization

Web MLE81107 Java 2 5.0 Programmer Certification 310-055: 7 Threads, Exception Handling and Assertions

Web MLE81108 Java 2 5.0 Programmer Certification 310-055: 8 Dates and Numbers

Web MLE81109 Java 2 5.0 Programmer Certification 310-055: 9 Networking Java Applications

Web MLE81110 Java 2 5.0 Programmer Certification 310-055:10 Generics and Collections

Web MLE81111 Java 2 5.0 Programmer Certification 310-055:11 Database Connectivity Fundamentals

Web MLE81112 Java 2 5.0 Programmer Certification 310-055:12 Key Topics and Features

Java 2 5.0 Programming

Web MLE81201 Java 2 5.0 Programming: 1 Fundamentals

Web MLE81202 Java 2 5.0 Programming: 2 Introducing Data Types and Operators

Web MLE81203 Java 2 5.0 Programming: 3 Program Control Statements

Web MLE81204 Java 2 5.0 Programming: 4 Classes, Objects, and Methods

Web MLE81205 Java 2 5.0 Programming: 5 More Data Types and Operators

Web MLE81206 Java 2 5.0 Programming: 6 More Methods and Classes

Web MLE81207 Java 2 5.0 Programming: 7 Inheritance

Web MLE81208 Java 2 5.0 Programming: 8 Packages and Interfaces

Web MLE81209 Java 2 5.0 Programming: 9 Exception Handling

Web MLE81210 Java 2 5.0 Programming:10 Using I/O

Web MLE81211 Java 2 5.0 Programming:11 Multithreaded Programming

Web MLE81212 Java 2 5.0 Programming:12 Enumerations and Autoboxing

Web MLE81213 Java 2 5.0 Programming:13 Generics

Web MLE81214 Java 2 5.0 Programming:14 Applets and Events

Java 2 Developer

Web MLE53401 Sun Java 2 Developer SCJD CX-310-252A/CX-310-027: 1 Designing the Application

Web MLE53402 Sun Java 2 Developer SCJD CX-310-252A/CX-310-027: 2 Creating the Application

Web MLE53403 Sun Java 2 Developer SCJD CX-310-252A/CX-310-027: 3 Completing the Application

Web MLE53404 Sun Java 2 Developer SCJD CX-310-252A/CX-310-027: 4 Exam Resources

Java 2 Enterprise Design

Web MLE81301 Java 2 Enterprise Design: 1 Enterprise Foundations

Web MLE81302 Java 2 Enterprise Design: 2 Modeling Components with JavaBeans

Web MLE81303 Java 2 Enterprise Design: 3 Enterprise Data and JDBC

Web MLE81304 Java 2 Enterprise Design: 4 Network and Web Communications


























































Web MLE81305 Java 2 Enterprise Design: 5 CORBA, RMI, and DCOM Communications

Web MLE81306 Java 2 Enterprise Design: 6 Naming, Directory, Trading, and Activation Services

Web MLE81307 Java 2 Enterprise Design: 7 Messaging and Transaction Services

Web MLE81308 Java 2 Enterprise Design: 8 Systems Assurance and Security

Web MLE81309 Java 2 Enterprise Design: 9 Java's Security Features

Web MLE81310 Java 2 Enterprise Design:10 Enterprise Web Enabling

Web MLE81311 Java 2 Enterprise Design:11 Java Servlets

Web MLE81312 Java 2 Enterprise Design:12 JavaServer Pages

Web MLE81313 Java 2 Enterprise Design:13 Enterprise Applications and Enterprise JavaBeans

Web MLE81314 Java 2 Enterprise Design:14 Advanced Enterprise JavaBeans and Application Integration

Java 2 Programmer Certification 310-035

Web MLE81401 Java 2 Programmer Certification 310-035: 1 Java and Object-Oriented Fundamentals

Web MLE81402 Java 2 Programmer Certification 310-035: 2 Declarations, Flow Control, and Exception Handling

Web MLE81403 Java 2 Programmer Certification 310-035: 3 Classes, Interfaces, Methods, and Garbage Collection

Web MLE81404 Java 2 Programmer Certification 310-035: 4 Threads

Web MLE81405 Java 2 Programmer Certification 310-035: 5 The java.lang Package

Web MLE81406 Java 2 Programmer Certification 310-035: 6 The java.util Package

Web MLE81407 Java 2 Programmer Certification 310-035: 7 GUI Components and Containers of the java.awt Package

Web MLE81408 Java 2 Programmer Certification 310-035: 8 Layouts and Event Handlers of the java.awt Package

Web MLE81409 Java 2 Programmer Certification 310-035: 9 Graphic and Image Elements of the java.awt Package

Web MLE81410 Java 2 Programmer Certification 310-035:10 The java.io Package

Java Enterprise Development with the J2EE: Client Development, Application Deployment, and Security

Web SKE20361 Developing J2EE Clients Web SKE20362 Packaging and Deploying J2EE

Applications Web SKE20363 Java2 Security Features

Java Enterprise Development with the J2EE: Enterprise JavaBeans

Web SKE20381 Developing EJBs Web SKE20382 Persistence and Transactional

Issues Affecting EJBs

Java Enterprise Development with the J2EE: J2EE Support Technologies

Web SKE20391 Java Database Connectivity Web SKE20392 RMI and the Java Message

Service Web SKE20393 CORBA and the Java IDL

Java Enterprise Development with the J2EE: Overview of the J2EE Architecture

Web SKE20351 J2EE Architecture

Java Enterprise Development with the J2EE: Servlets and JSPs

Web SKE20371 Developing Servlets Web SKE20372 Developing JSP's

Java Programming with J2SE 1.4

Web SKE20311 Getting Started with Java Web SKE20312 Java Utilities Web SKE20313 Creating Classes in Java Web SKE20314 Exception Handling and

Assertions Web SKE20315 Operators and Flow Control in

Java Web SKE20316 Working with Classes in Java Web SKE20317 Reference Types and Threading Web SKE20318 Basic GUI Development with Java Web SKE20319 Java Applets

Java Programming with J2SE 5.0

Web SKE20331 Getting started with Java Web SKE20332 Operators and Flow Control in

Java Web SKE20333 Creating Classes in Java Web SKE20334 Working with Classes in Java Web SKE20335 Generics and Annotations Web SKE20336 Reference Types and Threading Web SKE20337 Exception Handling and

Assertions Web SKE20338 Java Programming with J2SE 5:

Java Utilities Web SKE20339 Java Programming with J2SE 5:

Java I/O Web SKE20340 Basic GUI Development in Java Web SKE20341 Java Applets

Java Programming with J2SE: Update from 1.4 to 5.0

Web SKE20321 J2SE 5.0 Language Features Web SKE20322 Library and Class Changes in

J2SE 5.0 Web SKE20323 Using Metadata in J2SE 5.0

Java Swing

CD/Web IP1970 GUI Programming with Swing CD/Web IP1980 Using Swing Components

Java Web Services

Web MLE81501 Java Web Services: 1 The Web Services Architecture

Web MLE81502 Java Web Services: 2 Creating and Hosting Web Services

Web MLE81503 Java Web Services: 3 Java and Web Services

Web MLE81504 Java Web Services: 4 The Simple Object Access Protocol (SOAP)

Web MLE81505 Java Web Services: 5 The Java APIs for SOAP Messaging (SAAJ)

Web MLE81506 Java Web Services: 6 Java API for XML Messaging (JAXM)
































































Web MLE81507 Java Web Services: 7 Web Services Description Language (WSDL)

Web MLE81508 Java Web Services: 8 The Java API for XML-Based RPC (JAX-RPC)

Web MLE81509 Java Web Services: 9 Generating Web Services from Java Code

Web MLE81510 Java Web Services:10 Generating Java Web Services from WSDL

Web MLE81511 Java Web Services:11 Best Practices and Techniques

Web MLE81512 Java Web Services:12 EJB, JSP, and Web Services

Web MLE81513 Java Web Services:13 Service Lifecycle and Message Handlers

Web MLE81514 Java Web Services:14 SOAP Attachments

Web MLE81515 Java Web Services:15 Securing Web Services

Web SKE20401 Web Service Technologies Web SKE20402 Java Technologies for Web

Services Web SKE20403 Java Web Service Clients

Java Web Development

Java Enterprise Development with the J2EE: J2EE Connector Architecture

Web SKE20411 The J2EE Connector Architecture

Lotus Domino R6 Application Development

Lotus Notes Domino 6 Application Development Update

Web SKE20911 Application Design Enhancements Web SKE20912 Programming Enhancements Web SKE20913 Application Implementation

Lotus Notes 5

Notes 5 Programming

Web MLE51401 Notes 5 Programming: 1 Designing in Domino

Web MLE51402 Notes 5 Programming: 2 Pages and Forms

Web MLE51403 Notes 5 Programming: 3 Organizing Info

Web MLE51404 Notes 5 Programming: 4 Scripting Web MLE51405 Notes 5 Programming: 5

LotusScript Web MLE51406 Notes 5 Programming: 6 Java

Microsoft .NET Software Development Tools

Microsoft .NET 2.0 App Development MCTS 70-536

Web MLE70201 Microsoft .NET 2.0 App Development MCTS 70-536: 8 Visual Basic Practice Exam 1

Web MLE70202 Microsoft .NET 2.0 App Development MCTS 70-536: 9 Visual Basic Practice Exam 2

Web MLE70203 Microsoft .NET 2.0 App Development MCTS 70-536:10 Visual Basic Practice Exam 3

Web MLE70204 Microsoft .NET 2.0 App Development MCTS 70-536:11 C# Practice Exam 1



Microsoft .NET 2.0 Distributed Apps MCTS 70-529

Web MLE70210 Microsoft .NET 2.0 Distributed Apps MCTS 70-529: 7 Visual Basic Practice Exam 1



Web MLE70213 Microsoft .NET 2.0 Distributed Apps MCTS 70-529:10 C# Practice Exam 1



Microsoft .NET 2.0 Web Development MCTS 70-528

Web MLE70301 Microsoft .NET 2.0 Web Development MCTS 70-528: 1 Creating and Programming Web Applications

Web MLE70302 Microsoft .NET 2.0 Web Development MCTS 70-528: 2 Configuring a Web Application

Web MLE70303 Microsoft .NET 2.0 Web Development MCTS 70-528: 3 Using Globalization, Localization, and Accessibility

Web MLE70304 Microsoft .NET 2.0 Web Development MCTS 70-528: 4 Using ADO.NET and XML with ASP.NET

Web MLE70305 Microsoft .NET 2.0 Web Development MCTS 70-528: 5 Creating Custom Web Controls

Web MLE70306 Microsoft .NET 2.0 Web Development MCTS 70-528: 6 Deploying ASP.NET Applications

Web MLE70307 Microsoft .NET 2.0 Web Development MCTS 70-528: 7 Troubleshooting and Optimizing Web Applications

Web MLE70308 Microsoft .NET 2.0 Web Development MCTS 70-528: 8 Customizing and Personalizing Web Applications

Web MLE70309 Microsoft .NET 2.0 Web Development MCTS 70-528: 9 Implementing Authentication and Authorization

Web MLE70310 Microsoft .NET 2.0 Web Development MCTS 70-528:10 Creating ASP.NET Mobile Web Applications

Web MLE70311 Microsoft .NET 2.0 Web Development MCTS 70-528:11 Visual Basic Practice Exam 1



















































Web MLE70314 Microsoft .NET 2.0 Web Development MCTS 70-528:14 C# Practice Exam 1



Microsoft .NET 2.0 Windows Development MCTS 70-526

Web MLE70401 Microsoft .NET 2.0 Windows Development MCTS 70-526: 8 Visual Basic Practice Exam 1

Web MLE70402 Microsoft .NET 2.0 Windows Development MCTS 70-526: 9 Visual Basic Practice Exam 2

Web MLE70403 Microsoft .NET 2.0 Windows Development MCTS 70-526:10 Visual Basic Practice Exam 3

Web MLE70404 Microsoft .NET 2.0 Windows Development MCTS 70-526:11 Visual Basic Practice Exam 4

Web MLE70405 Microsoft .NET 2.0 Windows Development MCTS 70-526:12 C# Practice Exam 1




Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316

Web MLE70501 Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316: 1 Windows Forms

Web MLE70502 Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316: 2 Components, Assemblies, and Services

Web MLE70503 Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316: 3 Data Binding and Data Manipulation

Web MLE70504 Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316: 4 User Assistance and Accessibility

Web MLE70505 Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316: 5 Testing, Deployment, Configuration and Support

Web MLE70506 Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316: 6 Practice Exams

Microsoft .NET Architectures MCP/MCSD 70-300

Web MLE70601 Microsoft .NET Architectures MCP/MCSD 70-300: 1 Envisioning the Solution and Analyzing Business Requirements

Web MLE70602 Microsoft .NET Architectures MCP/MCSD 70-300: 2 Analyzing User, Operational, and Infrastructure Requirements

Web MLE70603 Microsoft .NET Architectures MCP/MCSD 70-300: 3 Developing Specifications and Creating the Conceptual Design

Web MLE70604 Microsoft .NET Architectures MCP/MCSD 70-300: 4 Creating the Logical Design

Web MLE70605 Microsoft .NET Architectures MCP/MCSD 70-300: 5 Creating the Logical Data Model and Physical Design

Web MLE70606 Microsoft .NET Architectures MCP/MCSD 70-300: 6 Deploying the Application and Creating Standards

Web MLE70607 Microsoft .NET Architectures MCP/MCSD 70-300: 7 Practice Exam

Microsoft .NET for Developers

Web SKE20431 Introducing Microsoft .NET

Microsoft .NET for Developers: ADO.NET with C#

Web SKE20541 ADO.NET Connections and Commands

Web SKE20542 Building ADO.NET DataSets Web SKE20543 Advanced ADO.NET

Programming Web SKE20544 Managing Disconnected Data

Microsoft .NET for Developers: ADO.NET with VB.NET

Web SKE20531 ADO.NET Connections and Commands

Web SKE20532 Building ADO.NET DataSets Web SKE20533 Advanced ADO.NET

Programming

Microsoft .NET for Developers: Analyzing Requirements and Defining Solution Architectures

Web SKE20641 .NET Solution Vision and Requirements

Web SKE20642 Developing .NET Specifications, Strategies and Conceptual Design

Web SKE20643 Creating the .NET Logical Design Web SKE20644 Creating the .NET Physical Design

Microsoft .NET for Developers: Building Server Components with C#

Web SKE20681 Windows Services in C# Web SKE20682 Interoperability and Serviced

Components in C# Web SKE20683 .NET Remoting in C#

Microsoft .NET for Developers: Building Server Components with VB.NET

Web SKE20591 Windows Services in VB.NET Web SKE20592 Interoperability and Serviced

Components Web SKE20593 .NET Remoting Web SKE20594 XML Data Access in VB.NET

Microsoft .NET for Developers: Building XML Web Services

Web SKE20521 XML Web Services and Microsoft.NET

Web SKE20522 Building Web Services and Web-Service Clients with Microsoft .NET

Microsoft .NET for Developers: Building XML Web Services with C#















































Web SKE20711 XML Web Services and Microsoft.NET

Web SKE20712 Building and Using Web Services Web SKE20713 Building Web Services and Web

Service Clients with Microsoft .NET

Microsoft .NET for Developers: C# for the C++ Developer

Web SKE20491 Inside C# Web SKE20492 Programming C# for the C++

Developer

Microsoft .NET for Developers: C# for the VB6 Developer

Web SKE20481 Beginning C# Web SKE20482 Programming C# for the VB6

Developer

Microsoft .NET for Developers: Configuration and Security with C#

Web SKE20621 Assemblies and Configuration with C# in .NET

Web SKE20622 Security with C#

Microsoft .NET for Developers: Configuration and Security with VB.NET

Web SKE20611 Assemblies and Configuration in .NET

Web SKE20612 Security with VB.NET

Microsoft .NET for Developers: Creating User Services for Windows Applications with C#

Web SKE20661 Windows Forms and Controls in C#

Web SKE20662 Customizing Controls and Events in C#

Web SKE20663 Input Validation and Error Handling in C#

Web SKE20664 Adding Services and Components in C#

Web SKE20665 Printing, Help, Accessibility, Localization, and Globalization in C#

Microsoft .NET for Developers: Creating User Services for Windows Applications with VB.NET

Web SKE20581 Windows Forms and Controls in VB.NET

Web SKE20582 Customizing Controls and Events in VB.NET

Web SKE20583 Input Validation and Error Handling in VB.NET

Web SKE20584 Adding Services and Components in VB.NET

Web SKE20585 Printing, Reporting, Help, Accessibility, Localization, and Globalization in VB.NET

Microsoft .NET for Developers: Foundations of ASP.NET with C#

Web SKE20691 Working with ASP.NET Web SKE20692 Responding to Clients and Errors

in ASP.NET Web SKE20693 Controls in ASP.NET Web Forms Web SKE20694 Styling Web Applications Web SKE20695 Data Access with ASP.NET Web SKE20696 Supporting User Assistance and

Accessibility

Microsoft .NET for Developers: Foundations of ASP.NET with VB.NET

Web SKE20501 Introduction to ASP.NET Web SKE20502 Building ASP.NET Applications Web SKE20503 Optional ASP.NET Features and

Finalizing ASP.NET Applications

Microsoft .NET for Developers: Implementing Security for C# Applications

Web SKE20441 Introducing Security Best Practices in C# .NET Applications

Web SKE20442 Implementing Security Best Practices in C# .NET Applications

Web SKE20443 Implementing Security for SQL in C# .NET Applications

Web SKE20444 Code Access Security for C# .NET Web SKE20445 Implementing Platform Security in

C# .NET Applications Web SKE20446 Implementing Authentication

Security in C# .NET Applications Web SKE20447 Role-based Security in C# .NET Web SKE20448 Implementing .NET Remoting and

WSE in C# .NET Applications Web SKE20449 Implementing Cryptography in

C# .NET Applications Web SKE20450 Application Stability and

Deployment in C# .NET Applications

Microsoft .NET for Developers: Implementing Security for VB.NET Applications

Web SKE20461 Introducing Security Best Practices in VB.NET Applications

Web SKE20462 Implementing Security Best Practices in VB.NET Applications

Web SKE20463 Implementing Security for SQL in VB.NET Applications

Web SKE20464 Code Access Security for VB.NET Web SKE20465 Implementing Platform Security in

VB.NET Applications Web SKE20466 Implementing Authentication

Security in VB.NET Applications Web SKE20467 Role-based Security in VB.NET Web SKE20468 Implementing .NET Remoting and

WSE in VB.NET Applications Web SKE20469 Implementing Cryptography in

VB.NET Applications Web SKE20470 Application Stability and

Deployment in VB.NET Applications

Microsoft .NET for Developers: Mastering ASP.NET with C#

Web SKE20701 Creating and Using Components with ASP.NET

Web SKE20702 Tracking Users in ASP.NET Web SKE20703 Globalizing ASP.NET Applications Web SKE20704 Installation and Performance

Issues for ASP.NET Applications Web SKE20705 Integrating and Working with

Unmanaged Code Using ASP.NET

Microsoft .NET for Developers: Mastering ASP.NET with VB.NET

Web SKE20601 ASP.NET User Interface Considerations

Web SKE20602 Adding Professional Features to an ASP.NET User Interface

Web SKE20603 Globalizing ASP.NET Applications Web SKE20604 Advanced ASP.NET Topics





























































Microsoft .NET for Developers: Testing, Debugging and Maintaining Windows Applications in C#

Web SKE20561 Testing and Instrumenting C# Applications

Web SKE20562 Application Maintenance and Optimization in C#

Microsoft .NET for Developers: Testing, Debugging, and Maintaining Web Applications in C#

Web SKE20671 Testing and Instrumenting Web Applications in C#

Web SKE20672 Web Application Tracing and Debugging in C#

Web SKE20673 Web Application Maintenance in C#

Microsoft .NET for Developers: Testing, Debugging, and Maintaining Web Applications in VB.NET

Web SKE20571 Testing and Instrumenting Web Applications in VB.NET

Web SKE20572 Web Application Tracing and Debugging in VB.NET

Web SKE20573 Web Application Maintenance in VB.NET

Microsoft .NET for Developers: Testing, Debugging, and Maintaining Windows Application in VB.NET

Web SKE20551 Testing and Instrumenting VB.NET Applications

Web SKE20552 Application Maintenance and Optimization inVB.NET

Microsoft .NET for Developers: Visual Basic .NET for the VB6 Developer

Web SKE20511 Moving to Visual Basic .NET Web SKE20512 Advanced Language Features of

Microsoft VB.NET Web SKE20513 Windows Forms and ASP.NET

Microsoft .NET for Developers: Web-based Application Deployment

Web SKE20651 Planning and Starting the Deployment of a .NET web Application

Web SKE20652 Using Visual Studio .NET to Deploy a Web-based Application

Microsoft .NET for Developers: Windows-Based Application Deployment

Web SKE20631 Application Deployment in .NET Web SKE20632 Deployment of Windows-

Based .NET Applications

Microsoft .NET for IT Professionals

Web SKE20421 What Microsoft .NET Means for IT Professionals

Microsoft .NET Framework 2.0: Application Development Foundation with C# 2005

Web SKE20761 C# 2005: System Types and Collections

Web SKE20762 C# 2005: Serialization and I/O Web SKE20763 C# 2005: Customized

Programming Web SKE20764 C# 2005: Security

Web SKE20765 C# 2005: Threading, Service Processing, and Application Domains

Web SKE20766 C# 2005: Diagnostics and Management

Microsoft .NET Framework 2.0: Application Development Foundation with Visual Basic 2005

Web SKE20731 Visual Basic 2005: System Types and Collections

Web SKE20732 Visual Basic 2005: Serialization and I/O

Web SKE20733 Visual Basic 2005: Customized Programming

Web SKE20734 Visual Basic 2005: Security Web SKE20735 Visual Basic 2005: Threading,

Service Processing, and Application Domains

Web SKE20736 Visual Basic 2005: Diagnostics and Management

Microsoft .NET Framework 2.0: Developing Web-based Client Applications with C# 2005 and ASP.NET 2.0

Web SKE20791 Web-form Creation with C# 2005 and ASP.NET 2.0

Web SKE20792 Data Integration with C# 2005 and ASP.NET 2.0

Web SKE20793 Custom Controls and Security with C# 2005 and ASP.NET 2.0

Web SKE20794 Web-application Deployment, Optimization, and Customization with C# 2005 and ASP.NET 2.0

Web SKE20795 XML and Mobile Web Applications with C# 2005 and ASP.NET 2.0

Microsoft .NET Framework 2.0: Developing Web-based Client Applications with Visual Basic 2005 and ASP.NET 2.0

Web SKE20741 XML and Mobile Web Applications with Visual Basic 2005 and ASP.NET 2.0

Web SKE20742 Web-form Creation with Visual Basic 2005 and ASP.NET 2.0

Web SKE20743 Web-application Deployment, Optimization, and Customization with Visual Basic 2005 and ASP.NET 2.0

Web SKE20744 Data Integration with Visual Basic 2005 and ASP.NET 2.0

Web SKE20745 Custom Controls and Security with Visual Basic 2005 and ASP.NET 2.0

Microsoft .NET Framework 2.0: Developing Windows-based Client Applications with C# 2005

Web SKE20811 Windows Forms Creation and Configuration with C# 2005

Web SKE20812 Data Integration, Database Environments, and XML Handling with C# 2005

Web SKE20813 Windows Forms Controls and Usability with C# 2005

Web SKE20814 Asynchronous Programming and Deployment with C# 2005

Microsoft .NET Framework 2.0: Developing Windows-based Client Applications with Visual Basic 2005

Web SKE20771 Windows Forms Creation and Configuration with Visual Basic 2005















































Web SKE20772 Data Integration, Database Environments, and XML Handling with Visual Basic 2005

Web SKE20773 Windows Forms Controls and Usability with Visual Basic 2005

Web SKE20774 Asynchronous Programming and Deployment with Visual Basic 2005

Microsoft .NET Framework 2.0: Distributed Application Development with Visual Basic 2005

Web SKE20801 Web Services with Visual Basic 2005

Web SKE20802 Remoting with Visual Basic 2005 Web SKE20803 Serviced Components and

Messaging with Visual Basic 2005 Web SKE20804 WSE Implementation with Visual

Basic 2005

Microsoft .NET Framework 2.0: New Features for Developers Using C# 2005

Web SKE20751 Visual Studio 2005 with C# Web SKE20752 C# 2005, the Console Class, and

Security Web SKE20753 ADO.NET 2.0, Data Binding, and

ASP.NET 2.0

Microsoft .NET Framework 2.0: New Features for Developers Using Visual Basic 2005

Web SKE20721 Visual Studio 2005 with Visual Basic

Web SKE20722 Visual Basic 2005, the Console Class, and Security

Web SKE20723 ADO.NET 2.0, Data Binding, and ASP.NET 2.0

Microsoft Visual Basic .NET for Web MCSD/MCAD 70-305

Web MLE72101 Visual Basic .NET for Web MCSD/MCAD 70-305: 1 Web Forms and Controls

Web MLE72102 Visual Basic .NET for Web MCSD/MCAD 70-305: 2 User Interface Navigation and Error Handling

Web MLE72103 Visual Basic .NET for Web MCSD/MCAD 70-305: 3 Binding, Consuming, and Manipulating Data

Web MLE72104 Visual Basic .NET for Web MCSD/MCAD 70-305: 4 Components, Assemblies, and Web Services

Web MLE72105 Visual Basic .NET for Web MCSD/MCAD 70-305: 5 Globalization and Legacy Code

Web MLE72106 Visual Basic .NET for Web MCSD/MCAD 70-305: 6 Testing, Debugging, and Deploying Web Applications

Web MLE72107 Visual Basic .NET for Web MCSD/MCAD 70-305: 7 Maintaining, Supporting, and Configuring Web Applications

Web MLE72108 Visual Basic .NET for Web MCSD/MCAD 70-305: 8 Practice Exams

Microsoft Visual Basic .NET for XML Web MCSD/MCAD 70-310

Web MLE72201 Visual Basic .NET for XML Web MCSD/MCAD 70-310: 1 DataSets and XML Data

Web MLE72202 Visual Basic .NET for XML Web MCSD/MCAD 70-310: 2 .NET Remoting and Web Services

Web MLE72203 Visual Basic .NET for XML Web MCSD/MCAD 70-310: 3 Windows Services and Component Services

Web MLE72204 Visual Basic .NET for XML Web MCSD/MCAD 70-310: 4 Testing, Debugging, and Deployment

Web MLE72205 Visual Basic .NET for XML Web MCSD/MCAD 70-310: 5 Security Issues

Web MLE72206 Visual Basic .NET for XML Web MCSD/MCAD 70-310: 6 Practice Exams

Microsoft Visual Basic .NET Windows Apps MCSD/MCAD 70-306

Web MLE72301 Visual Basic .NET Windows Apps MCSD/MCAD 70-306: 1 Windows Forms and Controls

Web MLE72302 Visual Basic .NET Windows Apps MCSD/MCAD 70-306: 2 Exceptions, Components, and Assemblies

Web MLE72303 Visual Basic .NET Windows Apps MCSD/MCAD 70-306: 3 Binding and Manipulating Data

Web MLE72304 Visual Basic .NET Windows Apps MCSD/MCAD 70-306: 4 Globalization and User Services

Web MLE72305 Visual Basic .NET Windows Apps MCSD/MCAD 70-306: 5 Testing, Deploying, and Maintaining Windows Applications

Web MLE72306 Visual Basic .NET Windows Apps MCSD/MCAD 70-306: 6 Practice Exams

Microsoft Visual Basic 2005

Microsoft Visual Basic 2005

Web MLE53801 Visual Basic 2005: 1 .NET Platform Architecture

Web MLE53802 Visual Basic 2005: 2 Managed Type Fundamentals

Web MLE53803 Visual Basic 2005: 3 Objects, Values, and Memory

Web MLE53804 Visual Basic 2005: 4 Reflection and Attributes

Web MLE53805 Visual Basic 2005: 5 Delegates and Events

Web MLE53806 Visual Basic 2005: 6 Asynchronous Execution

Web MLE53807 Visual Basic 2005: 7 Assemblies Web MLE53808 Visual Basic 2005: 8 Windows

Forms Web MLE53809 Visual Basic 2005: 9 Code Access

Security

Microsoft Visual Basic 6.0

MS Visual Basic 6 - Active X/COM

CD/Web WT0690 Visual Basic 6.0 ActiveX/COM Part I

CD/Web WT0700 Visual Basic 6.0 ActiveX/COM Part II

MS Visual Basic 6 - Database Access

CD/Web WT0710 Visual Basic 6.0 Database Access Part I















































CD/Web WT0720 Visual Basic 6.0 Database Access Part II

MS Visual Basic 6.0

CD/Web WT0660 Visual Basic 6 Introduction Part II CD/Web WT0670 Visual Basic 6.0 Intermediate CD/Web WT0680 Visual Basic 6.0 Advanced

MS Visual Basic InterDev 6.0

CD/Web IP0080 Fundamentals of Microsoft Visual InterDev 6.0

CD/Web IP0090 Scripting with MS Visual InterDev 6.0

CD/Web IP0100 Developing Applications using MS Visual InterDev 6.0

MS Visual InterDev 6.0

Web MLE82101 Visual InterDev 6: 1 Learning the Basics

Web MLE82102 Visual InterDev 6: 2 Using HTML Web MLE82103 Visual InterDev 6: 3 Dynamic

Content Web MLE82104 Visual InterDev 6: 4 Objects and

Databases Web MLE82105 Visual InterDev 6: 5 Database

Interaction Web MLE82106 Visual InterDev 6: 6 Active Server

Pages Web MLE82107 Visual InterDev 6: 7 Controls and

Scripts Web MLE82108 Visual InterDev 6: 8 Testing and

Debugging Web MLE82109 Visual InterDev 6: 9 Management

and Design

Visual Basic 6 - Advanced Enterprise Client/Server Dev

CD/Web WT0750 Visual Basic 6.0 Advanced Enterprise Client/Server Dev. Part I

CD/Web WT0760 Visual Basic 6.0 Advanced Enterprise Client/Server Dev. Part II

Visual Basic 6 - Enterprise Client/Server Dev

CD/Web WT0730 Visual Basic 6.0 Enterprise Client/Server Development Part 1

CD/Web WT0740 Visual Basic 6.0 Enterprise Client/Server Dev. Part II

Visual Basic 6 - Primer Series

Web MLE53901 Visual Basic 6: 1 Programming Basics

Web MLE53902 Visual Basic 6: 2 Controls and Coding

Web MLE53903 Visual Basic 6: 3 Coding the Details

Web MLE53904 Visual Basic 6: 4 Lists and More Controls

Web MLE53905 Visual Basic 6: 5 Using Supplied Tools

Web MLE53906 Visual Basic 6: 6 Data Files and Printing

Web MLE53907 Visual Basic 6: 7 Program Tuning Web MLE53908 Visual Basic 6: 8 Delivering the

Program

Visual Basic 6 - Using the Win32 API

CD/Web WT0770 Visual Basic 6.0 Using the Win 32 API Part I

CD/Web WT0780 Visual Basic 6.0 Using the Win32 API Part II

Microsoft Visual C#

Visual C#

Web MLE82001 Visual C#: 1 .NET What You Need to Know

Web MLE82002 Visual C#: 2 First C# Programs Web MLE82003 Visual C#: 3 Data Types in C# Web MLE82004 Visual C#: 4 Operators and

Expressions Web MLE82005 Visual C#: 5 Control Structures

and Arrays Web MLE82006 Visual C#: 6 Object-Oriented

Programming Web MLE82007 Visual C#: 7 Classes Web MLE82008 Visual C#: 8 More About Types Web MLE82009 Visual C#: 9 Methods, Properties

and Operators Web MLE82010 Visual C#:10 Characters and

Strings Web MLE82011 Visual C#:11 Arrays and Indexers Web MLE82012 Visual C#:12 Inheritance Web MLE82013 Visual C#:13 Virtual Methods and

Polymorphism Web MLE82014 Visual C#:14 Formatting and

Conversion Web MLE82015 Visual C#:15 Exceptions Web MLE82016 Visual C#:16 Interfaces Web MLE82017 Visual C#:17 Interfaces and

Collections Web MLE82018 Visual C#:18 Delegates and

Events Web MLE82019 Visual C#:19 Introduction to

Windows Forms

Visual C# Web Applications MCAD 70-315

Web MLE72401 Visual C# Web Applications MCAD 70-315: 1 Introducing Web Forms

Web MLE72402 Visual C# Web Applications MCAD 70-315: 2 Controls and Input Validation

Web MLE72403 Visual C# Web Applications MCAD 70-315: 3 Implementing Navigation for the User Interface

Web MLE72404 Visual C# Web Applications MCAD 70-315: 4 Error Handling, User Assistance, and Accessibility

Web MLE72405 Visual C# Web Applications MCAD 70-315: 5 Data Binding

Web MLE72406 Visual C# Web Applications MCAD 70-315: 6 Accessing and Manipulating Data

Web MLE72407 Visual C# Web Applications MCAD 70-315: 7 SQL Server Data and Data Errors

Web MLE72408 Visual C# Web Applications MCAD 70-315: 8 Managing .NET Components and Assemblies

Web MLE72409 Visual C# Web Applications MCAD 70-315: 9 Web Services, Globalization, and Legacy Code

Web MLE72410 Visual C# Web Applications MCAD 70-315:10 Testing and Debugging Web Applications

Web MLE72411 Visual C# Web Applications MCAD 70-315:11 Deploying a Web Application and Using Shared Assemblies

Web MLE72412 Visual C# Web Applications MCAD 70-315:12 Maintaining,































































Supporting, and Configuring Web Applications

Web MLE72413 Visual C# Web Applications MCAD 70-315:13 Practice Exam

Visual C# XML MCAD 70-320

Web MLE72501 Visual C# XML MCAD 70-320: 1 Creating and Manipulating Data

Web MLE72502 Visual C# XML MCAD 70-320: 2 Accessing and Manipulating SQL Server Data

Web MLE72503 Visual C# XML MCAD 70-320: 3 Accessing and Manipulating XML Data

Web MLE72504 Visual C# XML MCAD 70-320: 4 .NET Remoting Architecture

Web MLE72505 Visual C# XML MCAD 70-320: 5 Applying .NET Remoting

Web MLE72506 Visual C# XML MCAD 70-320: 6 Web Services

Web MLE72507 Visual C# XML MCAD 70-320: 7 Windows Services

Web MLE72508 Visual C# XML MCAD 70-320: 8 Component Services

Web MLE72509 Visual C# XML MCAD 70-320: 9 Enterprise Services and Unmanaged Code

Web MLE72510 Visual C# XML MCAD 70-320:10 Testing and Debugging

Web MLE72511 Visual C# XML MCAD 70-320:11 Deployment

Web MLE72512 Visual C# XML MCAD 70-320:12 Security

Web MLE72513 Visual C# XML MCAD 70-320:13 Practice Exam

Microsoft Visual Studio .NET

Visual Studio .NET Advanced Topics

Web MLE72601 Visual Studio .NET Advanced Topics: 1 Using Rich Web Controls and Debugging Applications

Web MLE72602 Visual Studio .NET Advanced Topics: 2 Data Binding and Working with Control Templates

Web MLE72603 Visual Studio .NET Advanced Topics: 3 Creating Mobile Applications and Using ADO.NET

Web MLE72604 Visual Studio .NET Advanced Topics: 4 Working with XML, Configuration, and HTTP Handlers

Web MLE72605 Visual Studio .NET Advanced Topics: 5 Caching, Security, and Migration

Web MLE72606 Visual Studio .NET Advanced Topics: 6 Working with Web Services

Web MLE72607 Visual Studio .NET Advanced Topics: 7 Deploying Applications

Visual Studio .NET and ASP.NET

Web MLE72610 Visual Studio .NET and ASP.NET: 1 Getting Started

Web MLE72611 Visual Studio .NET and ASP.NET: 2 Using Server Controls

Web MLE72612 Visual Studio .NET and ASP.NET: 3 Working with Validation and Composite Controls

Visual Studio .NET Overview

Web MLE72620 Visual Studio .NET Overview: 1 Exploring the .NET Initiative

Web MLE72621 Visual Studio .NET Overview: 2 Languages and Application Development

Web MLE72622 Visual Studio .NET Overview: 3 Getting Started with .NET

Visual Studio .NET Programming with Visual C#

Web MLE72630 Visual Studio .NET Programming with Visual C#: 1 Getting Started

Web MLE72631 Visual Studio .NET Programming with Visual C#: 2 Arrays and Classes

Web MLE72632 Visual Studio .NET Programming with Visual C#: 3 Creating Windows Applications

Microsoft Web Programming

ActiveX

CD/Web IP0950 ActiveX Programming with VBScript

CD/Web IP1000 ActiveX Components CD/Web IP1010 ActiveX Code Components

ASP Programming

CD/Web IP0630 Fundamentals of Active Server Pages

CD/Web IP0640 Using ASP Components CD/Web IP0650 Integrating Databases with ASP

3.0

SAS

SAS 8 Programming

Web MLE53010 SAS 8: 1 Introduction Web MLE53011 SAS 8: 2 Using SAS Web MLE53012 SAS 8: 3 Data Manipulation Web MLE53013 SAS 8: 4 DATA Step

Programming Web MLE53014 SAS 8: 5 Results Web MLE53015 SAS 8: 6 Display Manager System Web MLE53016 SAS 8: 7 Data Libraries Web MLE53017 SAS 8: 8 Inputting Data and

PROC SQL Web MLE53018 SAS 8: 9 Combining and Updating

Data Sets

SAS Programming

Web MLE53001 SAS: 1 Introduction Web MLE53002 SAS: 2 Using SAS Web MLE53003 SAS: 3 Data Manipulation Web MLE53004 SAS: 4 DATA Step Programming Web MLE53005 SAS: 5 Results Web MLE53006 SAS: 6 Display Manager System Web MLE53007 SAS: 7 Data Libraries Web MLE53008 SAS: 8 Inputting Data and PROC

SQL Web MLE53009 SAS: 9 Combining and Updating

Data Sets

Software Development Principles

Best Practices for Software Programming

CD/Web IP3000 Software Engineering Concepts

























































Web SKE20891 General Coding Best Practices Web SKE20892 Maintaining Quality Code Web SKE20893 Object-oriented Coding Best

Practices Web SKE20894 Programming Techniques and

Strategies

Developing a User-Centered Software Design Approach

Web SKE20901 Introducing User-Centered Design Web SKE20902 Developing an Application Using

User-Centered Design Web SKE20903 The Iterative Process in User-

Centered Design Web SKE20904 Practical Examples of User-

Centered Design

Rational Unified Process

Web MLE52701 Rational Unified Process: 1 Understanding the RUP

Web MLE52702 Rational Unified Process: 2 Inception and Elaboration Phases

Web MLE52703 Rational Unified Process: 3 Construction and Transition Phases

Web MLE52704 Rational Unified Process: 4 Adopting the RUP

Web MLE52705 Rational Unified Process: 5 Planning an Iterative Project

Web MLE52706 Rational Unified Process: 6 RUP for Project Managers, Analysts, and Architects

Web MLE52707 Rational Unified Process: 7 RUP for Developers and Testers

Software Programming Fundamentals

Object-Oriented Analysis and Design with UML

Web SKE20237 Object-Oriented Analysis and Design with UML: Fundamentals

Web SKE20238 Object-Oriented Analysis and Design with UML: Exploring System Behavior

Web SKE20239 Object-Oriented Analysis and Design with UML: Finding Classes

Web SKE20240 Object-Oriented Analysis and Design with UML: Analyzing the System

Web SKE20241 Object-Oriented Analysis and Design with UML: System and Object Behavior

Web SKE20242 Object-Oriented Analysis and Design with UML: Designing the System

Web SKE20243 Object-Oriented Analysis and Design with UML: Design and Implementation Issues

Object-Oriented Analysis and Design with UML 2.0

Web NGE86125 OOAD: Introduction to Object-Oriented Concepts

Web NGE86126 OOAD: Introduction to Object-Oriented Analysis and Design

Web NGE86127 OOAD: Unified Modeling Language (UML) 2.0

Web NGE86128 OOAD: Static Modeling with UML 2.0

Web NGE86129 OOAD: Dynamic Modeling with UML 2.0

Web NGE86130 OOAD: OO Design Patterns

Software Programming Fundamentals

CD/Web FC390 Object-Oriented Analysis CD/Web FC570 Introduction to Objects CD/Web IP0520 Object-Oriented Analysis & Design

I CD/Web IP0530 Object-Oriented Analysis & Design

II CD/Web IP0850 Programming Logic and

Techniques CD/Web IP0920 System Analysis and Design CD/Web IP0990 Object-Oriented Programming and

COM Web MLE51701 Object-Oriented Analysis &

Design: 1 Intro Web MLE51702 Object-Oriented Analysis &

Design: 2 System Web SKE20861 Getting Started with Programming Web SKE20862 Designing Programs

UML 2.0

Web MLE53601 UML 2.0: 1 Understanding UML Web MLE53602 UML 2.0: 2 Working with Class

Diagrams Web MLE53603 UML 2.0: 3 Working with Common

Diagrams Web MLE53604 UML 2.0: 4 Working with

Specialized Diagrams

Web Design

Adobe

Adobe GoLive 5: Getting Started

Web SKE23031 Getting Started with GoLive 5

Adobe GoLive 5: Moving On

Web SKE23041 Moving On with GoLive 5

Adobe GoLive 5: Up and Running

Web SKE23051 Up and Running with GoLive 5

Adobe Illustrator 9.0: Getting Started

Web SKE23061 Getting Started with Illustrator 9.0

Adobe Illustrator 9.0: Up and Running

Web SKE23071 Up and Running with Illustrator 9.0

Adobe Illustrator CS

Web SKE23021 Preparing and Drawing Objects in Adobe Illustrator CS

Web SKE23022 Using Type and Fills and Importing Artwork in Illustrator CS

Web SKE23023 Special Effects, Layers, and Styles in Illustrator CS

Adobe Photoshop CS

Web SKE23011 Photoshop CS Basics Web SKE23012 Advanced Tools in Photoshop CS Web SKE23013 Selections and Layers in

Photoshop CS
























































CIW Professional

CIW Foundations 1D0-510

Web MLE80201 CIW Foundations 1D0-510: 1 IT Job Roles

Web MLE80202 CIW Foundations 1D0-510: 2 Internet Access Infrastructure

Web MLE80203 CIW Foundations 1D0-510: 3 Web Browsers

Web MLE80204 CIW Foundations 1D0-510: 4 Electronic Mail

Web MLE80205 CIW Foundations 1D0-510: 5 Networking and Internet Services

Web MLE80206 CIW Foundations 1D0-510: 6 Communicating with Internet Technology

Web MLE80207 CIW Foundations 1D0-510: 7 Web Browser Customizations

Web MLE80208 CIW Foundations 1D0-510: 8 Internet Client Security Issues

Web MLE80209 CIW Foundations 1D0-510: 9 Web Search Engines

Web MLE80210 CIW Foundations 1D0-510:10 PIMs, File Transmissions, and Usage Issues

Web MLE80211 CIW Foundations 1D0-510:11 Project Management Concepts

Web MLE80212 CIW Foundations 1D0-510:12 Database Concepts

Web MLE80213 CIW Foundations 1D0-510:13 Web Page Creation

Web MLE80214 CIW Foundations 1D0-510:14 HTML and Graphics

Web MLE80215 CIW Foundations 1D0-510:15 Web Page Design and Color

Web MLE80216 CIW Foundations 1D0-510:16 HTML User-Input Forms

Web MLE80217 CIW Foundations 1D0-510:17 HTML Frames

Web MLE80218 CIW Foundations 1D0-510:18 XML and Server Side Programming Languages

Web MLE80219 CIW Foundations 1D0-510:19 Web Site Navigation and Accessibility

Web MLE80220 CIW Foundations 1D0-510:20 Cascading Style Sheets

Web MLE80221 CIW Foundations 1D0-510:21 Extensible Hypertext Markup Language (XHTML)

Web MLE80222 CIW Foundations 1D0-510:22 Web Technologies

Web MLE80223 CIW Foundations 1D0-510:23 GUI HTML-Editing Software

Web MLE80224 CIW Foundations 1D0-510:24 Web Site Performance Issues

Web MLE80225 CIW Foundations 1D0-510:25 Web Site Planning

Web MLE80226 CIW Foundations 1D0-510:26 Web Site Development and Maintenance

Web MLE80227 CIW Foundations 1D0-510:27 Oral Web Site Presentations

Web MLE80228 CIW Foundations 1D0-510:28 E-Commerce Technologies

Web MLE80229 CIW Foundations 1D0-510:29 Database Connectivity

Web MLE80230 CIW Foundations 1D0-510:30 Service Providers

Web MLE80231 CIW Foundations 1D0-510:31 End-User Experience / Site Creativity

Web MLE80232 CIW Foundations 1D0-510:32 Copyright and Ethical Issues

Web MLE80233 CIW Foundations 1D0-510:33 Basic Data Communications

Web MLE80234 CIW Foundations 1D0-510:34 Networking Hardware

Web MLE80235 CIW Foundations 1D0-510:35 IP Addresses

Web MLE80236 CIW Foundations 1D0-510:36 Internet Servers

Web MLE80237 CIW Foundations 1D0-510:37 Client Performance Issues

Web MLE80238 CIW Foundations 1D0-510:38 Network-Aware System Maintenance

Web MLE80239 CIW Foundations 1D0-510:39 Network-Based Client Operating Systems

Web MLE80240 CIW Foundations 1D0-510:40 Wireless Networks

Web MLE80241 CIW Foundations 1D0-510:41 Managing IT Careers

CIW Security 1D0-470

Web MLE80301 CIW Security 1D0-470: 1 Security Fundamentals

Web MLE80302 CIW Security 1D0-470: 2 Attack Types and Encryption

Web MLE80303 CIW Security 1D0-470: 3 Protocol Layers and Security

Web MLE80304 CIW Security 1D0-470: 4 Firewalls Web MLE80305 CIW Security 1D0-470: 5

Operating System Security Web MLE80306 CIW Security 1D0-470: 6

Assessing and Reducing Risk Web MLE80307 CIW Security 1D0-470: 7 Security

Auditing Web MLE80308 CIW Security 1D0-470: 8 Auditing

and the Control Phase Web MLE80309 CIW Security 1D0-470: 9 Attack

Detection and Response Web MLE80310 CIW Security 1D0-470:10 Auditing

and Log Analysis

Macromedia

Developing Macromedia ColdFusion MX Applications with Dreamweaver MX: Experienced

Web SKE22921 Using the Dreamweaver MX Development Environment

Web SKE22922 Using Dreamweaver MX to Develop ColdFusion MX Applications

Macromedia Captivate 1.0

Web NGE15828 Macromedia Captivate 1.0: Getting Started

Web NGE15829 Macromedia Captivate 1.0: Developing Movies

Web NGE15830 Macromedia Captivate 1.0: Movies, Quizzes and MenuBuilder

Macromedia ColdFusion MX

Web MLE80401 ColdFusion MX: 1 Introduction and Installation

Web MLE80402 ColdFusion MX: 2 Talking With the Database

Web MLE80403 ColdFusion MX: 3 Displaying Data Web MLE80404 ColdFusion MX: 4 Programming

and Application Framework






























































Web MLE80405 ColdFusion MX: 5 Custom Tags and Building Blocks

Web MLE80406 ColdFusion MX: 6 Using E-mail, Complex Data Types, and FTP

Web MLE80407 ColdFusion MX: 7 Securing, Debugging, and Improving Application Performance

Web MLE80408 ColdFusion MX: 8 Using Flash, Java, and XML

Web MLE80409 ColdFusion MX: 9 Integration and Understanding Fusebox and FLiP

Web MLE80410 ColdFusion MX:10 Functions, Tags, and Resources

Macromedia ColdFusion MX: Experienced

Web SKE22911 Working with Complex Data in ColdFusion MX

Web SKE22912 Working with Persistent Data in ColdFusion MX

Web SKE22913 Creating Reusable ColdFusion MX Code

Web SKE22914 Enhancing ColdFusion MX Applications

Macromedia ColdFusion MX: Foundation

Web SKE22901 Getting Started with ColdFusion MX

Web SKE22902 Data Retrieval and Manipulation in Macromedia ColdFusion MX

Macromedia Director 8.0

CD/Web IP1300 Getting Started with Director 8.0 CD/Web IP1310 Advanced Features of Director 8.0

Macromedia Dreamweaver 8: Website Development

Web MLE40001 Dreamweaver 8: 1 New Design Tools

Web MLE40002 Dreamweaver 8: 2 New Application Development Features

Web SKE22981 Setting up a Site and Adding Content in Dreamweaver 8

Web SKE22982 Adding Links, Images, and Flash Objects in Dreamweaver 8

Web SKE22983 Tables, Accessibility, and Standards in Dreamweaver 8

Web SKE22984 Reusing Content in Dreamweaver 8

Web SKE22985 Creating Interactive Web Pages in Dreamweaver 8

Web SKE22986 Working with Cascading Style Sheets in Dreamweaver 8

Web SKE22987 Site Testing and Maintenance in Dreamweaver 8

Macromedia Dreamweaver MX 2004: Website Development

Web MLE40201 Dreamweaver MX 2004: 1 Interface and Web Page Creation Basics

Web MLE40202 Dreamweaver MX 2004: 2 Project Planning, Link Creation, and HTML Editing

Web MLE40203 Dreamweaver MX 2004: 3 Images, Image Maps, and Assets

Web MLE40204 Dreamweaver MX 2004: 4 Tables, Frames, and Framesets

Web MLE40205 Dreamweaver MX 2004: 5 Dynamic HTML

Web MLE40206 Dreamweaver MX 2004: 6 Advanced Behaviors and Forms

Web MLE40207 Dreamweaver MX 2004: 7 Uploading Projects and Working with Templates

Web SKE22811 Setting up a site and adding content in Dreamweaver MX 2004

Web SKE22812 Adding Links, Images, and Flash Objects in Dreamweaver MX 2004

Web SKE22813 Adding Tables in Dreamweaver MX 2004

Web SKE22814 Reusing Content in Dreamweaver MX 2004

Web SKE22815 Creating Interactive Web Pages in Dreamweaver MX 2004

Web SKE22816 Working with Cascading Style Sheets in Dreamweaver MX 2004

Web SKE22817 Site Testing and Maintenance in Dreamweaver MX 2004

Macromedia Dreamweaver MX for ASP.NET

Web SKE22841 Introducing Dreamweaver MX and ASP.NET

Web SKE22842 Using Dreamweaver MX to Develop ASP.NET Applications

Macromedia Dreamweaver MX: Foundation I

Web SKE22821 Using Basic Dreamweaver MX Tools

Web SKE22822 Structuring Web Pages with Macromedia Dreamweaver MX

Macromedia Dreamweaver MX: Foundation II

Web SKE22831 Using Advanced Dreamweaver MX Tools

Macromedia Dreamweaver MX: Website Development

Web MLE40101 Dreamweaver MX: 1 Introduction Web MLE40102 Dreamweaver MX: 2 Setting Up a

Web Site Web MLE40103 Dreamweaver MX: 3 Designing

the Site Web MLE40104 Dreamweaver MX: 4 Adding

Graphics Web MLE40105 Dreamweaver MX: 5 Tables Web MLE40106 Dreamweaver MX: 6 Frames Web MLE40107 Dreamweaver MX: 7 Styles and

CSS Web MLE40108 Dreamweaver MX: 8 Dynamic

HTML Web MLE40109 Dreamweaver MX: 9 Advanced

DHTML Web MLE40110 Dreamweaver MX:10 Multimedia

Integration Web MLE40111 Dreamweaver MX:11 Dynamic

Web Sites Web MLE40112 Dreamweaver MX:12 Forms and

Interactivity

Macromedia Fireworks MX: Foundation

Web SKE22891 Using Fireworks MX with Dreamweaver MX and Flash MX

Web SKE22892 Working with Images in Macromedia Fireworks MX

Web SKE22893 Adding Interactive Objects in Macromedia Fireworks MX

Macromedia Flash 8

Web MLE41001 Flash 8: 1 What's New to Basic Web MLE41002 Flash 8: 2 What's New to

Professional





























































Web SKE22971 Introduction to the features of Flash 8

Web SKE22972 Using Text and Components in Flash 8

Web SKE22973 Animation in Flash 8 Web SKE22974 ActionScript, Sound, and Video in

Flash 8 Web SKE22975 Workflow, Navigation, and

Publishing in Flash 8

Macromedia Flash MX 2004: ActionScript 2.0

Web MLE41301 Flash MX 2004 ActionScript 2.0: 1 Object-Oriented Programming

Web MLE41302 Flash MX 2004 ActionScript 2.0: 2 Properties and Methods

Web MLE41303 Flash MX 2004 ActionScript 2.0: 3 Implementing Inheritance and Interfaces

Web MLE41304 Flash MX 2004 ActionScript 2.0: 4 Inter-Object Communications

Web MLE41305 Flash MX 2004 ActionScript 2.0: 5 Building User Interface Components

Macromedia Flash MX 2004: Media Design

Web MLE41201 Flash MX 2004: 1 Using the Interface and Importing Graphics

Web MLE41202 Flash MX 2004: 2 Drawing, Painting, and Using the Library

Web MLE41203 Flash MX 2004: 3 Creating Animations

Web MLE41204 Flash MX 2004: 4 Using Shape Tween and Timeline Effects

Web MLE41205 Flash MX 2004: 5 Using Sound and Layers

Web MLE41206 Flash MX 2004: 6 Adding Symbols and Buttons

Web MLE41207 Flash MX 2004: 7 ActionScript, Behaviors, and Publishing

Web SKE22851 Introduction to Creating Graphics in Flash MX 2004

Web SKE22852 Using Text in Flash MX 2004 Web SKE22853 Animation, Sound, and Video in

Flash MX 2004 Movies Web SKE22854 Introduction to ActionScript in

Flash MX 2004 Web SKE22855 Navigation and Movie Publishing

Flash MX 2004

Macromedia Flash MX ActionScript For Developers: Experienced

Web MLE41401 Flash MX ActionScript: 1 Getting Started

Web MLE41402 Flash MX ActionScript: 2 Directing and Managing Movies

Web MLE41403 Flash MX ActionScript: 3 Using Variables, Properties, and Functions

Web MLE41404 Flash MX ActionScript: 4 Creating Objects and Interactive Elements

Web MLE41405 Flash MX ActionScript: 5 Working with Text, Buttons, and Menus

Web MLE41406 Flash MX ActionScript: 6 Statements, Expressions, and Testing

Web MLE41407 Flash MX ActionScript: 7 Adding Advanced Features

Web MLE41408 Flash MX ActionScript: 8 Finishing Touches

Web SKE22871 Using ActionScript in Flash MX Web SKE22872 Objects, Functions, and

Components in Flash MX

Macromedia Flash MX Design Techniques: Experienced

Web SKE22881 Basic Design Functionality of Macromedia Flash MX

Web SKE22882 Advanced Design Functionality of Macromedia Flash MX

Macromedia Flash MX: Foundation

Web MLE41101 Flash MX: 1 Flash Overview Web MLE41102 Flash MX: 2 Animation Web MLE41103 Flash MX: 3 Text and Forms Web MLE41104 Flash MX: 4 Coordinated

Animations Web MLE41105 Flash MX: 5 Sound and Music Web SKE22861 Basic Animation in Macromedia

Flash MX Web SKE22862 Increased Application of

Macromedia Flash MX

Macromedia Freehand 10: Foundation

Web SKE22931 Basic Concepts of FreeHand 10 Web SKE22932 Documents in FreeHand 10 Web SKE22933 Objects in FreeHand 10

Macromedia FreeHand 10: Getting Started

Web SKE22941 Getting Started with FreeHand 10

Macromedia Freehand 10: Moving On

Web SKE22951 Moving on with FreeHand 10

Macromedia FreeHand 10: Up and Running

Web SKE22961 Up and Running with Freehand 10

Microsoft FrontPage

Microsoft Office 2000: FrontPage 2000

Web SKE00651 Microsoft Office 2000 - Beginning FrontPage

Web SKE00652 Microsoft Office 2000 - Advanced FrontPage

Microsoft Office XP: Beginning FrontPage 2002

Web SKE00281 FrontPage 2002 Basics Web SKE00282 Enhancing and Managing Web

Sites with FrontPage 2002

Scripting and Web Languages

HTML Programming

CD/Web IP0010 Fundamentals of HTML Programming

CD/Web IP0020 Advanced HTML Programming CD/Web IP0820 Dynamic HTML CD/Web IP1700 HTML 4 and Cascading Style

Sheets

Advanced XML

CD/Web IP4040 XML: Implementation in Enterprise Web SKE23121 Structuring XML Web SKE23122 Advanced Schemas Web SKE23123 Transforming and Formatting XML





























































Web SKE23124 Querying, Navigating, and Linking XML Data

Web SKE23125 XML APIs Web SKE23126 Extending XML

AJAX

Web MLE80001 AJAX: 1 History and Revival of AJAX

Web MLE80002 AJAX: 2 Introducing JavaScript Web MLE80003 AJAX: 3 The XMLHttpRequest

Object Web MLE80004 AJAX: 4 N-Tier and AJAX Web MLE80005 AJAX: 5 Rich Internet Applications Web MLE80006 AJAX: 6 CSS and the DOM Web MLE80007 AJAX: 7 AJAX Frameworks Web MLE80008 AJAX: 8 Understanding an AJAX

Library Web MLE80009 AJAX: 9 AJAX and Web Services Web MLE80010 AJAX:10 Tagging with AJAX Web MLE80011 AJAX:11 Cloning Google Suggest Web MLE80012 AJAX:12 User Controls and

AJAX.NET Web MLE80013 AJAX:13 AJAX and Mapping Web MLE80014 AJAX:14 AJAX and Web Parts Web MLE80015 AJAX:15 AJAX and ASP.NET

Security Web MLE80016 AJAX:16 Performance Web MLE80017 AJAX:17 Debugging Your

Application Web MLE80018 AJAX:18 AJAX and Site Testing Web MLE80019 AJAX:19 AJAX Usability Web MLE80020 AJAX:20 Atlas

CGI/Perl

Web MLE80101 CGI/Perl: 1 Getting Familiar with Forms

Web MLE80102 CGI/Perl: 2 Building Programs Web MLE80103 CGI/Perl: 3 Web Applications Web MLE80104 CGI/Perl: 4 Interacting with

Databases

DHTML Basics

Web MLE80501 Dynamic HTML: 1 DHTML and Style Sheets

Web MLE80502 Dynamic HTML: 2 Using Javascript

Web MLE80503 Dynamic HTML: 3 Objects and Events

Web MLE80504 Dynamic HTML: 4 Styles and Content

Web MLE80505 Dynamic HTML: 5 Data From Other Sources

Web SKE23111 DHTML and Cascading Style Sheets

Web SKE23112 Making Content Dynamic with DHTML

Introduction to XML: Language Basics

CD/Web IP4030 XML: Basic Concepts and Techniques

Web SKE23081 XML Language Basics Web SKE23082 Style Sheets and Links

JavaScript Client-Side Scripting

CD/Web IP0450 JavaScript Fundamentals CD/Web IP0460 JavaScript Programming CD/Web IP0470 JavaScript Browser Objects CD/Web IP0480 Advanced JavaScript

Web MLE81601 JavaScript: 1 Start Using JavaScript

Web MLE81602 JavaScript: 2 Using JavaScript for Interactivity

Web MLE81603 JavaScript: 3 Using Advanced JavaScript

Web SKE23091 JavaScript: Language Basics Web SKE23092 JavaScript: Scripting

Microsoft VBScript: Language Basics

Web SKE20100 VBScript - Elements, Arrays, Procedures, and Program Flow

Web SKE20101 VBScript- Functions, Core Objects, and Classes

PHP and MySQL

Web MLE81701 PHP and MySQL: 1 Installing Required Software

Web MLE81702 PHP and MySQL: 2 PHP Basics Web MLE81703 PHP and MySQL: 3 Programming

with PHP Web MLE81704 PHP and MySQL: 4 Creating

Dynamic Web Sites Web MLE81705 PHP and MySQL: 5 SQL and

MySQL Web MLE81706 PHP and MySQL: 6 Advanced

SQL and MySQL Web MLE81707 PHP and MySQL: 7 Error

Handling and Debugging Web MLE81708 PHP and MySQL: 8 Using PHP

with MySQL Web MLE81709 PHP and MySQL: 9 Developing

Web Applications Web MLE81710 PHP and MySQL:10 Cookies and

Sessions Web MLE81711 PHP and MySQL:11 Web

Application Security Web MLE81712 PHP and MySQL:12 Extended

Topics Web MLE81713 PHP and MySQL:13 Content

Management Example Web MLE81714 PHP and MySQL:14 User

Registration Example Web MLE81715 PHP and MySQL:15 E-Commerce

Example

Programming with XHTML 1.1

Web NGE86046 Programming with XHTML 1.1: Basic Concepts

Web NGE86047 Programming with XHTML 1.1: Embedded Objects and Hyperlinks

Web NGE86048 Programming with XHTML 1.1: Advanced Tags

Web NGE86049 Programming with XHTML 1.1: CSS, Metadata, RDF, & Namespaces

Web NGE86050 Programming with XHTML 1.1: DOM and Dynamic XHTML

Web NGE86051 Programming with XHTML 1.1: Advanced Concepts

Web Publishing and Design with HTML 4.01 and XHTML

Web MLE82301 Web Publishing and Design with HTML 4.01 and XHTML: 1 Getting Organized








































































Web MLE82302 Web Publishing and Design with HTML 4.01 and XHTML: 2 Basics of HTML and XHTML

Web MLE82303 Web Publishing and Design with HTML 4.01 and XHTML: 3 HTML, XHTML, and Cascading Style Sheets (CSS)

Web MLE82304 Web Publishing and Design with HTML 4.01 and XHTML: 4 Advanced Cascading Style Sheets (CSS), Forms, and DHTML

Web MLE82305 Web Publishing and Design with HTML 4.01 and XHTML: 5 Adding Interactivity and Multimedia with HTML and XHTML

XML

Web MLE82401 XML: 1 Viewing and Understanding XML

Web MLE82402 XML: 2 Creating a Basic Document

Web MLE82403 XML: 3 Building DTDs and Checking Documents

Web MLE82404 XML: 4 Entities Web MLE82405 XML: 5 The Document Object

Model Web MLE82406 XML: 6 CSS and XSL Style

Sheets

Web Authoring Tools & Languages

Web Services

Web SKE22801 Emerging Web Service Standards Web SKE22802 Web Services and Service-

oriented Architecture Web SKE22803 Using SOAP Web SKE22804 Using WSDL Web SKE22805 Using UDDI Web SKE22806 Web Services Security

Web Site Design - Principles

Web Site Design & Architecture

Web MLE80601 GUI Design: 1 Planning an Interface

Web MLE80602 GUI Design: 2 Developing an Interface

Web MLE80603 GUI Design: 3 Designing Screen Elements

Web WN9301 Graphic Design Primer Web WN9302 Web Graphics Concepts Web WN9303 Advanced Site Architecture Web WN9304 GUI Design Web WN9305 Usability Engineering

Web Site Design & Graphics

Web MLE82201 Web Design & Graphics: 1 Introduction to Design

Web MLE82202 Web Design & Graphics: 2 Making Your Site Fast and Viewable

Web MLE82203 Web Design & Graphics: 3 Building Your Site with Images

Web MLE82204 Web Design & Graphics: 4 Building Your Site with Formatting

Web MLE82205 Web Design & Graphics: 5 Using Other Tools

Web Site Design - Principles

CD/Web FC780 Webmaster Essentials

CD/Web IP0750 Web Server Concepts CD/Web IP1290 Web Design Basics CD/Web IP1650 Web Writing Concepts Web SKE22807 Design Concepts for Web Sites Web SKE22808 Advanced HTML Design Elements Web SKE22809 Advanced Technology Concepts

for Web Designers

Desktop Computer SkillsAdobe

Adobe Acrobat 7.0 ProWeb NGE15863 Adobe Acrobat 7.0 Pro: Getting

Started Web NGE15864 Adobe Acrobat 7.0 Pro: Modifying

PDF Documents Web NGE15865 Adobe Acrobat 7.0 Pro: Document

Review and Validation Web NGE15866 Adobe Acrobat 7.0 Pro: Beyond

the Basics

Adobe GoLive CS2Web NGE15851 Adobe GoLive CS2: Getting

Started Web NGE15852 Adobe GoLive CS2: Web Page

Layout Web NGE15853 Adobe GoLive CS2:

Enhancements and Publishing Your Site

Web NGE15854 Adobe GoLive CS2: Beyond the Basics

Adobe Illustrator 9CD/Web IP1480 Working with Adobe Illustrator 9 CD/Web IP1490 Advanced Features of Illustrator 9

Adobe Illustrator CS2Web NGE15855 Adobe Illustrator CS2: Getting

Started Web NGE15856 Adobe Illustrator CS2: Designing Web NGE15857 Adobe Illustrator CS2:

Establishing Depth & Dimension Web NGE15858 Adobe Illustrator CS2: Beyond the

Basics

Adobe InDesign CS2Web NGE15859 Adobe InDesign CS2: Getting

Started Web NGE15860 Adobe InDesign CS2: Text and

Basic Graphics Web NGE15861 Adobe InDesign CS2: Tables and

Paths Web NGE15862 Adobe InDesign CS2: Beyond the

Basics

Adobe Photoshop 5.5CD/Web IP1020 Fundamentals of PhotoShop 5.5 CD/Web IP1030 Advanced Features of PhotoShop

5.5

Adobe Photoshop 6.0CD/Web IP3020 Fundamentals of Photoshop 6.0



























































CD/Web IP3030 Advanced Features of Adobe Photoshop 6.0

CD/Web IP3040 Photoshop 6.0 for the Web Web MLE43001 Photoshop: 1 Managing Graphics

Files Web MLE43002 Photoshop: 2 Colors, Brushes,

and Printing Web MLE43003 Photoshop: 3 Selecting and

Retouching Web MLE43004 Photoshop: 4 Text, Fills, and

Actions Web MLE43005 Photoshop: 5 Using Layers and

Plug-Ins Web MLE43006 Photoshop: 6 Manipulating Images

Adobe Photoshop 7.0Web MLE43101 Photoshop 7: 1 The Application

and Its Elements Web MLE43102 Photoshop 7: 2 Opening and

Navigating Images Web MLE43103 Photoshop 7: 3 Pixels, Image

Sizes, and Color Web MLE43104 Photoshop 7: 4 Saving and

Printing Web MLE43105 Photoshop 7: 5 The Paint Tools Web MLE43106 Photoshop 7: 6 Modifying Images Web MLE43107 Photoshop 7: 7 Cleaning Images

and Undoing Web MLE43108 Photoshop 7: 8 Making Selections Web MLE43109 Photoshop 7: 9 Modifying

Selections and Color Filling Web MLE43110 Photoshop 7:10 Layers Web MLE43111 Photoshop 7:11 Adding Type Web MLE43112 Photoshop 7:12 Filters & Color

Correction Web MLE43113 Photoshop 7:13 Creating Graphics

for the Web

Adobe Photoshop CSWeb MLE43201 Photoshop CS: 1 Getting Started Web MLE43202 Photoshop CS: 2 Navigation and

Layers Web MLE43203 Photoshop CS: 3 Selection and

Color Web MLE43204 Photoshop CS: 4 Paint, Drawing

and Text Web MLE43205 Photoshop CS: 5 Layer Styles and

Filters Web MLE43206 Photoshop CS: 6 Adjustment

Layers, Tools and Layer Masks Web MLE43207 Photoshop CS: 7 Image Output

and Web Design

Adobe PhotoShop CS2Web NGE15809 Adobe PhotoShop CS2:

Fundamentals Web NGE15810 Adobe PhotoShop CS2:

Intermediate Web NGE15811 Adobe PhotoShop CS2: Advanced

Adobe Reader 5.0Web SKE00211 Getting Started with Adobe

Acrobat 5.0 Web SKE00212 Up and Running with Adobe

Acrobat 5.0

Adobe Reader 6.0Web SKE00201 Using Adobe Reader 6.0

Macromedia FreeHand MX Web NGE15036 Macromedia FreeHand MX Part 1 Web NGE15037 Macromedia FreeHand MX Part 2 Web NGE15038 Macromedia FreeHand MX Part 3 Web NGE15039 Macromedia FreeHand MX Part 4 Web NGE15040 Macromedia FreeHand MX Part 5 Web NGE15041 Macromedia FreeHand MX Part 6

Best Practices for Desktop Users

Information Security Best Practices for Business UsersWeb SKE00221 Introduction to information security Web SKE00222 Operational information security Web SKE00223 Malicious code and information

security Web SKE00224 Information security and the

Internet

Crystal Reports

Crystal Reports 8Web MLE20601 Crystal Reports 8: 1 Getting

Started Web MLE20602 Crystal Reports 8: 2 Designing a

Report Web MLE20603 Crystal Reports 8: 3 Selecting

Records Web MLE20604 Crystal Reports 8: 4 Sorting and

Grouping Data Web MLE20605 Crystal Reports 8: 5 Creating

Summary Totals, Reports, and Graphs

Web MLE20606 Crystal Reports 8: 6 Formulas and Functions

Web MLE20607 Crystal Reports 8: 7 Printing and Exporting Reports

Web MLE20608 Crystal Reports 8: 8 Linking Tables

Crystal Reports XIWeb MLE20701 Crystal Reports XI: 1 Navigating

the Design Environment Web MLE20702 Crystal Reports XI: 2 Selecting

Just the Right Data Source(s) for Your Report

Web MLE20703 Crystal Reports XI: 3 Report Wizards and Do It Yourself

Web MLE20704 Crystal Reports XI: 4 Selecting and Organizing Your Report Data

Web MLE20705 Crystal Reports XI: 5 Manipulating Your Report Data in Meaningful Ways

Web MLE20706 Crystal Reports XI: 6 Letting Formulas and Functions Do All the Work

Web MLE20707 Crystal Reports XI: 7 Creating Dynamic Reports with Parameters

Web MLE20708 Crystal Reports XI: 8 Formatting Reports that Function and Sizzle

Web MLE20709 Crystal Reports XI: 9 Making Reports Sections Work for You

Web MLE20710 Crystal Reports XI:10 Visualizing Your Report Data with Charts and Maps
































































Digital Media

Digital Media Consumer / Home Office CD/Web IP8000 Enhancing Images using Picture

It! Photo 2002 Web MLE22801 Paint Shop Pro 5: 1 Working With

Graphics Web MLE22802 Paint Shop Pro 5: 2 Enhancing

Images Web NGE15000 Digital Photography Web NGE15001 Digital Video Editing Web NGE15019 Digital Music Web NGE15050 Capture Digital Images Web NGE15051 Transfer Digital Images Web NGE15053 Organize, Edit, and Share Digital

Images: Pinnacle Instant PhotoAlbum

Web NGE15054 Manage and Store Digital Images Web NGE15055 Display Digital Images

Electronically Web NGE15056 Protect and Share Digital Movies:

Pinnacle Instant VideoAlbum Web NGE15061 Roxio Easy Media Creator 7 Web NGE15085 More with Microsoft Picture It!

Photo Premium 9.0 Web NGE15086 Capture Digital Video Web NGE15087 Store Digital Video Web NGE15088 Transfer Digital Video Web NGE15090 Display of Digital Video Web NGE15105 Microsoft Picture It! Photo

Premium 9.0 Web NGE15109 Sonic RecordNow! Deluxe Web NGE15113 Ripping and Burning Digital Music Web NGE15114 MusicMatch Jukebox 8.2 Web NGE15461 Paint Shop Photo Album 5 Web NGE15462 Paint Shop Pro 9 - Introduction Web NGE15463 Paint Shop Pro 9 - Enhancing

Your Images Web NGE15475 Paint Shop Pro Studio Web NGE16186 Understanding Digital Printing

Paint Shop Pro 8 Web NGE15017 Paint Shop Pro 8 Part 1 - Getting

Started Web NGE15018 Paint Shop Pro 8 Part 2 - Working

with Images

ECDL / ICDL

BCS CertificateWeb MLE35101 BCS Certificate for IT Users (Level

2) - Unit E: 5 Unit E - Using IT

ECDL/ICDL 4 Module 1: Concepts of Information Technology (IT)Web SKE00671 ECDL/ICDL 4 Module 1: Concepts

of Information Technology (IT) - Computers and IT

Web SKE00672 ECDL/ICDL 4 Module 1: Concepts of Information Technology (IT) - IT in Daily Life

ECDL/ICDL 4 Module 2: Using the Computer and Managing FilesWeb SKE00681 ECDL/ICDL 4 Module 2: Using the

Computer and Managing Files - Using Windows XP

Web SKE00682 ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Files and Folders

Web SKE00683 ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Customization

ECDL/ICDL 4 Module 3: Word Processing with Microsoft Word 2003Web SKE00701 ECDL/ICDL 4 Module 3: Word

Processing - Formatting and Editing in Word 2003

Web SKE00702 ECDL/ICDL 4 Module 3: Word Processing - Editing and Printing in Word 2003

Web SKE00703 ECDL/ICDL 4 Module 3: Word Processing - Getting Started with Word 2003

Web SKE00704 ECDL/ICDL 4 Module 3: Word Processing - Word 2003 Text and Paragraphs

Web SKE00705 ECDL/ICDL 4 Module 3: Word Processing - Working with Documents in Word 2003

Web SKE00706 ECDL/ICDL 4 Module 3: Word Processing - Tables and Graphics in Word 2003

ECDL/ICDL 4 Module 4: Spreadsheets with Microsoft Excel 2003Web SKE00711 ECDL/ICDL 4 Module 4:

Spreadsheets - Basic Features of Excel 2003

Web SKE00712 ECDL/ICDL 4 Module 4: Spreadsheets - Formatting Data in Excel 2003

Web SKE00713 ECDL/ICDL 4 Module 4: Spreadsheets - Printing and Using Charts in Excel 2003

Web SKE00714 ECDL/ICDL 4 Module 4: Spreadsheets - Formulas and Functions in Excel 2003

ECDL/ICDL 4 Module 5: Database with Microsoft Access 2003Web SKE00721 ECDL/ICDL 4 Module 5: Database

- Getting Started with Access 2003 Web SKE00722 ECDL/ICDL 4 Module 5: Database

- Basic Access 2003 Tables Web SKE00723 ECDL/ICDL 4 Module 5: Database

- Basic Access 2003 Forms Web SKE00724 ECDL/ICDL 4 Module 5: Database

- Access 2003 Queries and Reports

ECDL/ICDL 4 Module 6: Presentations with Microsoft PowerPoint 2003Web SKE00731 ECDL/ICDL 4 Module 6:

Presentation - Introducing PowerPoint 2003

Web SKE00732 ECDL/ICDL 4 Module 6: Presentation - Slide Layout and Design in PowerPoint 2003

Web SKE00733 ECDL/ICDL 4 Module 6: Presentation - Charts and Multimedia in PowerPoint 2003

Web SKE00734 ECDL/ICDL 4 Module 6: Presentation - Finalizing Presentations in PowerPoint 2003























































ECDL/ICDL 4 Module 7: Information and CommunicationWeb SKE00741 ECDL/ICDL 4 Module 7:

Information and Communication - Using IE 6

Web SKE00742 ECDL/ICDL 4 Module 7: Information and Communication - Using Web Sites in IE 6

Web SKE00743 ECDL/ICDL 4 Module 7: Information and Communication - Introducing Outlook 2003

Web SKE00744 ECDL/ICDL 4 Module 7: Information and Communication - Outlook 2003 E-mail

Web SKE00745 ECDL/ICDL 4 Module 7: Information and Communication - Outlook 2003 Messages

EDCL 4.0Web MLE35301 European Computer Driving

Licence Version 4.0: 1 Concepts of Information Technology (IT)

Web MLE35302 European Computer Driving Licence Version 4.0: 2 Using the Computer and Managing Files

Web MLE35303 European Computer Driving Licence Version 4.0: 3 Word Processing

Web MLE35304 European Computer Driving Licence Version 4.0: 4 Spreadsheets

Web MLE35305 European Computer Driving Licence Version 4.0: 5 Database

Web MLE35306 European Computer Driving Licence Version 4.0: 6 Presentation

Web MLE35307 European Computer Driving Licence Version 4.0: 7 Information and Communication

EDCL 4.0 XPWeb MLE35201 European Computer Driving

Licence 4.0 XP: 1 Concepts of Information Technology (IT)

Web MLE35202 European Computer Driving Licence 4.0 XP: 2 Using the Computer and Managing Files

Web MLE35203 European Computer Driving Licence 4.0 XP: 3 Word Processing

Web MLE35204 European Computer Driving Licence 4.0 XP: 4 Spreadsheets

Web MLE35205 European Computer Driving Licence 4.0 XP: 5 Database

Web MLE35206 European Computer Driving Licence 4.0 XP: 6 Presentation

Web MLE35207 European Computer Driving Licence 4.0 XP: 7 Information and Communication

EDCL 4.5Web MLE35001 European Computer Driving


Web MLE35002 European Computer Driving Licence Version 4.5: 2 Using the Computer and Managing Files

Web MLE35003 European Computer Driving Licence Version 4.5: 3 Word Processing

Web MLE35004 European Computer Driving Licence Version 4.5: 4 Spreadsheets

Web MLE35005 European Computer Driving Licence Version 4.5: 5 Databases

Web MLE35006 European Computer Driving Licence Version 4.5: 6 Presentations

Web MLE35007 European Computer Driving Licence Version 4.5: 7 Information and Communication

IDCL 4.0Web MLE35501 International Computer Driving


Web MLE35502 International Computer Driving Licence Version 4.0: 2 Using the Computer and Managing Files

Web MLE35503 International Computer Driving Licence Version 4.0: 3 Word Processing

Web MLE35504 International Computer Driving Licence Version 4.0: 4 Spreadsheets

Web MLE35505 International Computer Driving Licence Version 4.0: 5 Database

Web MLE35506 International Computer Driving Licence Version 4.0: 6 Presentation

Web MLE35507 International Computer Driving Licence Version 4.0: 7 Information and Communication

IDCL 4.0 XPWeb MLE35401 International Computer Driving

Licence 4.0 XP: 1 Concepts of Information Technology (IT)

Web MLE35402 International Computer Driving Licence 4.0 XP: 2 Word Processing

Web MLE35403 International Computer Driving Licence 4.0 XP: 3 Using the Computer and Managing Files

Web MLE35404 International Computer Driving Licence 4.0 XP: 4 Spreadsheets

Web MLE35405 International Computer Driving Licence 4.0 XP: 5 Database

Web MLE35406 International Computer Driving Licence 4.0 XP: 6 Presentation

Web MLE35407 International Computer Driving Licence 4.0 XP: 7 Information and Communication

IDCL 4.0 XP USWeb MLE35601 International Computer Driving

License 4.0 XP U.S.: 1 Concepts of Information Technology (IT)

Web MLE35602 International Computer Driving License 4.0 XP U.S.: 2 Using the Computer and Managing Files

Web MLE35603 International Computer Driving License 4.0 XP U.S.: 3 Word Processing

Web MLE35604 International Computer Driving License 4.0 XP U.S.: 4 Spreadsheets

Web MLE35605 International Computer Driving License 4.0 XP U.S.: 5 Database

Web MLE35606 International Computer Driving License 4.0 XP U.S.: 6 Presentation
















































Web MLE35607 International Computer Driving License 4.0 XP U.S.: 7 Information and Communication

GroupWise

GroupWise 5.5Web MLE21501 GroupWise 5.5: 1 Getting Started

with GroupWise Web MLE21502 GroupWise 5.5: 2 Creating and

Sending Messages Web MLE21503 GroupWise 5.5: 3 Organizing Your

Mailbox Web MLE21504 GroupWise 5.5: 4 Calendar, Task,

and Phone Features Web MLE21505 GroupWise 5.5: 5 Managing

Documents and Folders Web MLE21506 GroupWise 5.5: 6 Advanced

GroupWise Features

GroupWise 6.5Web MLE21601 GroupWise 6.5: 1 Getting Started Web MLE21602 GroupWise 6.5: 2 Messages and

the Address Book Web MLE21603 GroupWise 6.5: 3 Managing

Messages Web MLE21604 GroupWise 6.5: 4 Calendars and

Tasks Web MLE21605 GroupWise 6.5: 5 Advanced

GroupWise Features Web MLE21606 GroupWise 6.5: 6 Managing

Documents Web MLE21607 GroupWise 6.5: 7 Remote Access

and Customizing GroupWise Web MLE21608 GroupWise 6.5: 8 Mobile

GroupWise Access

Home Office Security

Security Web NGE15057 Norton Personal Firewall 2004 Web NGE15059 Norton AntiSpam 2004 Web NGE15062 McAfee Personal Firewall Web NGE15063 McAfee VirusScan Web NGE15125 Secure E-mail Web NGE15441 McAfee Privacy Service

(v7.0/2005) Web NGE15459 Microsoft Works Suite 2005 -

Creating Spreadsheets Web NGE15466 Norton Personal Firewall 2005 Web NGE15467 Norton AntiVirus 2005 Web NGE15468 Norton AntiSpam 2005 Web NGE15473 Norton Parental Control 2005 Web NGE15793 Securing Your PC

Home Productivity

Computing SkillsWeb MLE20501 Computer Basics: 1 Using Your

PC Web MLE20502 Computing Concepts: 1 Types of

Security Web MLE20503 Computing Concepts: 2 Security

Risks Web MLE20504 Computing Concepts: 3 Database

Basics Web MLE20505 Computing Concepts: 4 Selecting

Databases

Web MLE20506 Computing Concepts: 5 Data Processing

Web MLE20507 Computing Concepts: 6 Managing Data

Web MLE20508 Computing Concepts: 7 Teleprocessing

Web MLE20509 Computing Concepts: 8 Transmitting Data

Web MLE20510 Computing Concepts: 9 Messages

Home Productivity Consumer/Home Office CD/Web CC0100 Welcome to Your PC CD/Web IP0720 Internet Basics CD/Web IP0730 e-Mail and Browsing CD/Web IP1140 Searching the Internet Web NGE15020 PDA and Pocket PC

Fundamentals Web NGE15029 Wireless Networking for Small

Businesses Web NGE15046 America Online 9.0 Optimized Web NGE15072 Discover Your Tablet PC Web NGE15100 Basic Troubleshooting Web NGE15104 Preventative Maintenance Web NGE15119 Internet Fundamentals Web NGE15122 Building a Wired Network Web NGE15123 Building a Wireless Network Web NGE15124 Surf and Communicate with the

Internet Web NGE15131 Using Your Dell Axim Web NGE15456 Using Your Dell Axim (x50) Web NGE15794 Growing with Technology - Level

K Web NGE15795 Growing with Technology - Level 1 Web NGE15796 Growing with Technology - Level 2 Web NGE15797 Growing with Technology - Level 3 Web NGE15798 Growing with Technology - Level 4 Web NGE15799 Growing with Technology - Level 5 Web SKE00801 Home Networking with Microsoft

Windows XP

Internet Technologies - PrimerWeb WN5801 Overview of Internet Technologies Web WN5802 Using the Internet Web WN5803 Web Servers Web WN5804 Building Web Pages Web WN5805 Internet Features

Introduction to PCsWeb MLE21801 Introduction to PCs: 1 Introducing

the PC Web MLE21802 Introduction to PCs: 2 Using Your

PC Web MLE21803 Introduction to PCs: 3 Working

with Folders and Files Web MLE21804 Introduction to PCs: 4 Inside Your

PC Web MLE21805 Introduction to PCs: 5 Basic

Peripherals Web MLE21806 Introduction to PCs: 6 Other

Peripherals Web MLE21807 Introduction to PCs: 7

Understanding Software Web MLE21808 Introduction to PCs: 8 Introducing

the Internet Web MLE21809 Introduction to PCs: 9 Internet and

E-mail Tips Web MLE21810 Introduction to PCs:10

Troubleshooting and Tips







































http://outlines.serebra.com/?code=CC0100






































Lotus Notes

Lotus Notes 5: End UserWeb MLE22001 Lotus Notes R5: 1 Getting Around

in Notes Web MLE22002 Lotus Notes R5: 2 Reading and

Sending Mail Web MLE22003 Lotus Notes R5: 3 Managing Mail Web MLE22004 Lotus Notes R5: 4 Using the

Calendar Web MLE22005 Lotus Notes R5: 5 Meetings and

Address Books Web MLE22006 Lotus Notes R5: 6 Browsing the

Web Web MLE22007 Lotus Notes R5: 7 Editing

Documents Web MLE22008 Lotus Notes R5: 8 Using

Document Tables Web MLE22009 Lotus Notes R5: 9 File

Attachments and Links Web MLE22010 Lotus Notes R5:10 Finding and

Viewing Data Web MLE22011 Lotus Notes R5:11 Replication Web MLE22012 Lotus Notes R5:12 Using Notes

Remotely CD/Web WT2440 Migrating to Lotus Notes R5 CD/Web WT2450 Lotus Notes R5 for End-Users

Basic CD/Web WT2460 Lotus Notes R5 for End-Users

Advanced

Lotus Notes 6.5: End UserWeb MLE21901 Lotus Notes 6.5: 1 Mail Web MLE21902 Lotus Notes 6.5: 2 Calendar, To

Do Lists, and Address Books Web MLE21903 Lotus Notes 6.5: 3 Databases Web MLE21904 Lotus Notes 6.5: 4 Managing and

Enhancing Documents Web MLE21905 Lotus Notes 6.5: 5 Advanced

Notes Features

Lotus Notes 6: End UserWeb SKE00821 Lotus Notes 6 End User: Using

Notes and Notes Mail Web SKE00822 Lotus Notes 6 End User: Using the

Calendar and To Do List Features and TeamRoom Collaboration

Web SKE00823 Lotus Notes 6 End User: Personalizing Notes 6 Features

Web SKE00824 Lotus Notes 6 End User: Using Notes 6 Mail Remotely

Web SKE00825 Lotus Notes 6 End User: iNotes

Lotus Notes 7: End UserWeb SKE00811 Getting Started with Lotus Notes 7

and Mail Web SKE00812 Managing Mail, Instant

Messaging, and Contacts in Lotus Notes 7

Web SKE00813 Working with Databases, the Calendar, and the To Do List in Lotus Notes 7

Web SKE00814 Using Lotus Notes 7 Remotely

Microsoft Internet Explorer

Microsoft Internet Explorer 5.5

Internet Explorer 5.5: Getting Started

Web SKE00851 Getting Started with Internet Explorer 5.5

Microsoft Internet Explorer 6


Web MLE21701 Internet Explorer 6: 1 Browsing the Web

Web MLE21702 Internet Explorer 6: 2 Using Files and Mail

Web SKE00841 Fundamentals of Internet Explorer 6

Web SKE00842 Moving on with Internet Explorer 6


Microsoft Internet Explorer 7: End User

Web MLE21703 Internet Explorer 7: 1 Learning the New Interface and Features

Web SKE00831 Fundamentals of Internet Explorer 7

Web SKE00832 Customization and Security in Internet Explorer 7

Microsoft Vista for Home Office

Microsoft Windows VistaWeb MLE24001 Windows Vista: 1 Understanding

the New Interface Web MLE24002 Windows Vista: 2 Using New

Features and Applications

Microsoft Windows 2000 for End Users

Microsoft Windows 2000: Getting StartedWeb MLE23901 Windows 2000 Basics - Client: 1

Client (Windows 2000 Basics) CD/Web WT1340 Win2000 Professional for End-

Users Basic: Getting Started CD/Web WT1350 Win2000 Professional for End-

Users Basic: Managing Files & Folders

Microsoft Windows 2000: AdvancedCD/Web WT1380 Win2000 Professional for End-

Users Advanced Features

Microsoft Windows 2000: IntermediateCD/Web WT1360 Win2000 Professional for End-

Users Intermediate: Networking CD/Web WT1370 Win2000 Professional for End

Users Intermediate: Customization

Microsoft Windows Vista

Microsoft Windows Vista: New Features for End UsersWeb SKE00148 Windows Vista User Experience Web SKE00149 Windows Vista Security and

Performance Improvements

















































Microsoft Windows XP for End Users

Microsoft Windows XP - New FeaturesWeb SKE00391 Windows XP: Fundamentals Web SKE00392 Windows XP: Advanced

Microsoft Windows XP for BeginnersCD/Web CC2310 Microsoft Windows XP Training Web SKE00401 Getting Started with Microsoft

Windows XP Web SKE00402 Up and Running with Microsoft

Windows XP

Microsoft Windows XP: Getting StartedCD/Web IP5090 Introducing Office XP Web MLE24101 Windows XP Upgrade: 1 Home

Edition Web MLE24102 Windows XP Upgrade: 2

Professional Web SKE00381 Introducing Windows XP

Microsoft Works

Microsoft Works 2006Web NGE15816 Microsoft Works Suite 2006 -

Creating Documents Web NGE15817 Microsoft Works Suite 2006 ?

Creating Spreadsheets Web NGE15818 Microsoft Works Suite 2006 -

Creating Databases

Microsoft Works 2005Web NGE15457 Introduction to Microsoft Works

Suite 2005 Web NGE15458 Microsoft Works Suite 2005 -

Creating Documents Web NGE15459 Microsoft Works Suite 2005 -

Creating Spreadsheets Web NGE15460 Microsoft Works Suite 2005 -

Creating Databases

Microsoft Works 2004Web NGE15801 Microsoft Works Suite 2004 -

Introduction Web NGE15804 Microsoft Works Suite 2004 -

Creating Databases

Microsoft Works 2003Web NGE15006 Microsoft Works 2003 -

Introduction Web NGE15007 Microsoft Works 2003 - Creating

Documents Web NGE15008 Microsoft Works 2003 - Creating

Spreadsheets Web NGE15009 Microsoft Works 2003 - Creating

Databases

Microsoft Works 2002CD/Web IP7080 Managing Data using Works 6.0 CD/Web IP8010 Other Works Tools

Microsoft WorksWeb MLE30901 Works: 1 Getting Started

Web MLE30902 Works: 2 Introducing the Word Processor

Web MLE30903 Works: 3 Formatting Word Processor Pages

Web MLE30904 Works: 4 Using the Spreadsheet Web MLE30905 Works: 5 Managing Spreadsheet

Data Web MLE30906 Works: 6 Using the Database Web MLE30907 Works: 7 Calendar and Cross-

Works Tools

Microsoft XP for Home Office

Microsoft Windows XPWeb NGE15002 Home Networking with Windows

XP Web NGE15042 NetMeeting Web NGE15084 Microsoft Office OneNote 2003 Web NGE15098 Microsoft Windows XP

Fundamentals Web NGE15808 Microsoft Windows XP Tablet PC

Edition 2005 Web NGE15814 Microsoft Windows XP Media

Center Edition 2005

Netscape

Netscape 6

Netscape 6 - Getting Started

Web SKE00871 Introduction to Netscape 6

Netscape 6.2

Netscape 6.2: Getting Started

Web SKE00861 Introduction to Netscape 6.2

PDAs

Palm OSCD/Web CC1900 Advanced Palm Essentials

Training CD/Web CC2100 Advanced Visor Essentials

Training Web SKE00881 Getting Started with a Palm

Handheld Device

Pocket PC 2003Web SKE00891 Getting Started with Pocket PC

2002

Personal Finance

Financial Management Consumer/Home Office n/a KNE15915 Quicken 2007 Deluxe n/a KNE15916 QuickBooks Pro 2007:

Fundamentals n/a KNE15917 QuickBooks Pro 2007:

Transactions and Reports n/a KNE15918 QuickBooks Pro 2007: Centers,

Lists, and Forms n/a KNE15919 Microsoft Money 2007 Deluxe Web NGE15004 Money 2003 - Manage Your

Finances Web NGE15043 Basic Personal Finance




















































Web NGE15045 Managing Your Taxes Using TurboTax 2003

Web NGE15047 Quicken 2004 Deluxe - Managing Your Personal Finances

Web NGE15094 Microsoft Money 2004 Standard Web NGE15437 Simplify Your Tax Preparation Web NGE15470 Quicken 2005 Deluxe - Managing

Your Personal Finances Web NGE15471 QuickBooks Pro 2005 - Setting Up Web NGE15472 QuickBooks Pro 2005 - Basic

Accounting Web NGE15474 Microsoft Money Standard 2005 -

Managing Your Money

QuickBooksWeb MLE30601 QuickBooks: 1 The First Time in

QuickBooks Web MLE30602 QuickBooks: 2 Setting Up

Accounting Web MLE30603 QuickBooks: 3 Entering Historical

Data Web MLE30604 QuickBooks: 4 Managing

Accounts and Lists Web MLE30605 QuickBooks: 5 Invoices and Sales

Tax Web MLE30606 QuickBooks: 6 Paying Bills Web MLE30607 QuickBooks: 7 Managing Assets

and Reports Web MLE30608 QuickBooks: 8 Paying Employees Web MLE30609 QuickBooks: 9 Managing Taxes Web MLE30610 QuickBooks:10 Online Banking

and Budgets

QuickBooks 2002CD/Web IP7010 QuickBooks Pro 2002 - I CD/Web IP7020 Fundamentals of Paint Shop Pro 7

QuickBooks 2003 Web NGE15022 QuickBooks 2003 - Getting

Started Web NGE15023 QuickBooks 2003 - Basic

Accounting

QuickBooks 2004Web MLE30701 QuickBooks 2004: 1 Setting Up

QuickBooks Web MLE30702 QuickBooks 2004: 2 Adding

Information and Security Web MLE30703 QuickBooks 2004: 3 Invoices,

Purchases, and Payments Web MLE30704 QuickBooks 2004: 4 Timesaving

Features Web MLE30705 QuickBooks 2004: 5 Recording

Inventory and Assets Web MLE30706 QuickBooks 2004: 6 Working with

Taxes, Equity, and Liabilities Web MLE30707 QuickBooks 2004: 7 Extra

Features and Reports

SAP

SAP End UserWeb MLE23501 SAP R/3 Release 4.6: 1 Getting

Started Web MLE23502 SAP R/3 Release 4.6: 2 Using the

Task Interface Web MLE23503 SAP R/3 Release 4.6: 3 Working

with Data in a Task

Web MLE23504 SAP R/3 Release 4.6: 4 Optimizing R/3 and Getting Help

Web MLE23505 SAP R/3 Release 4.6: 5 Reporting Web NGE12749 SAP R/3 3.0 Fundamentals Web NGE13471 EnjoySAP Features and Functions Web NGE13472 EnjoySAP What's New in Release

4.6 Web NGE13486 SAP R/3 Application, Industry

Solutions and Case Study Web NGE13740 mySAP.com - Overview Web NGE13829 SAP R/3 4.6 Purchaser Web NGE13830 SAP R/3 4.6 Shipping Employee Web NGE13831 SAP R/3 4.6 AR Accountant Web NGE13832 SAP R/3 4.6 AP Accountant Web NGE13833 SAP R/3 4.6 Financial Accountant Web NGE13834 SAP R/3 4.6 Cost Center

Accountant Web NGE13835 SAP R/3 4.6 SD Customer Service

Representative Web NGE13996 SAP Customer Relationship

Management (CRM) Web NGE14000 SAP Advanced Planner &

Optimizer (APO) Overview Web NGE14001 mySAP.com Workplace Overview Web NGE14201 SAP Business Information

Warehouse (BW) - Configuration Overview

Web NGE14202 SAP Business Information Warehouse (BW) - Configuration Advanced

Web NGE14203 SAP Strategic Enterprise Management (SEM)

Web NGE14340 mySAP CRM 3.0 Overview Web NGE14341 mySAP EBP 3.0 Overview Web NGE14342 SAP R/3 FI AR / AP: Organization,

Master Records and Posting Web NGE14343 SAP R/3 4.6 FI AR / AP:

Account/Document Posting and Periodic Processing

Web NGE14344 SAP R/3 4.6 FI Payments Web NGE14345 SAP R/3 4.6 FI: General Ledger

Organization and G/L Account Web NGE14346 SAP R/3 4.6 FI: General Ledger

Posting and Periodical Processing Web NGE14347 SAP R/3 4.6 CO: Cost Center

Accounting Organization and Basic Settings

Web NGE14348 SAP R/3 4.6 CO: Cost Center Accounting Master Data

Web NGE14349 SAP R/3 4.6 CO: Cost Center Accounting Settings for Periodical Processing

Web NGE14350 SAP R/3 4.6 CO Cost Center Accounting Periodical Allocation and Reports

Web NGE14351 SAP R/3 4.6 CO Cost Object Controlling

Web NGE14352 SAP R/3 4.6 CO Profitability Analysis

WordPerfect Office

WordPerfect Office 11Web NGE15031 WordPerfect Office 11 -

QuattroPro 11 Web NGE15032 WordPerfect Office 11 -

Presentations 11 Web NGE15805 WordPerfect Office 12 -

WordPerfect

WordPerfect Office 12Web NGE15030 WordPerfect Office 11 -

WordPerfect 11







































































Web NGE15806 WordPerfect Office 12 - Quattro Pro

Web NGE15807 WordPerfect Office 12 - Presentations

Microsoft Office 2007

Microsoft Office 2003: WordWeb MLE24504 Word 2003: 4 Formatting

Characters, Fonts, Text, and Paragraphs

Microsoft Windows Vista for the End UserWeb SKE00145 Getting Started with Windows

Vista Web SKE00146 Work with Files, Programs, and

Printing in Windows Vista Web SKE00147 Navigating the Web and System

Maintenance with Windows Vista

Microsoft Office 2007: New FeaturesCD/Web IP8490 New Features in MS Office 2007 Web MLE22301 Office 2007: 1 Navigating the New

Interface Web MLE22302 Office 2007: 2 What's New in

Word Web MLE22303 Office 2007: 3 What's New in

Excel Web MLE22304 Office 2007: 4 What's New in

PowerPoint Web MLE22305 Office 2007: 5 What's New in

Access Web MLE22306 Office 2007: 6 What's New in

Outlook Web MLE22307 Office 2007: 7 Common Tasks Web SKE00100 New Features for End Users in

Microsoft Office 2007 Web SKE00101 Microsoft Office Excel,

PowerPoint, and Outlook 2007 Web SKE00102 Microsoft Access 2007 and

Microsoft Publisher 2007 Web SKE00103 Sharing and Collaboration in

Microsoft Office Enterprise 2007

Microsoft Office 2007: WordCD/Web IP8400 Getting Started with MS Word

2007 Web MLE24601 Word 2007: 1 Getting Started Web MLE24602 Word 2007: 2 Typing and Editing

Text Web MLE24603 Word 2007: 3 Formatting Text Web MLE24604 Word 2007: 4 Formatting

Paragraphs and Lists Web MLE24605 Word 2007: 5 Building Tables Web MLE24606 Word 2007: 6 Working with

Images Web SKE00104 Getting Started with Word 2007 Web SKE00105 Working with Text and Paragraphs

in Word 2007 Web SKE00106 Structuring, Editing, Saving, and

Opening Documents in Word 2007 Web SKE00107 Printing, Help, and Automated

Formatting in Word 2007 Web SKE00108 Working with Documents in Word

2007

Microsoft Office 2007: Advanced WordCD/Web IP8410 Using Advanced Features of MS

Word 2007

Web SKE00109 Advanced Formatting in Word 2007

Web SKE00110 Advanced Document Navigation and Document Reviews in Word 2007

Web SKE00111 Using Tables, Charts, and Graphics in Word 2007

Microsoft Office 2007: Word for the Power UserWeb SKE00112 Advanced Data Manipulation

Features in Word 2007 Web SKE00113 Advanced Document Features in

Word 2007 Web SKE00114 Collaborative Features in Word

2007

Microsoft Office 2007: ExcelCD/Web IP8420 Getting Started with MS Excel

2007 Web MLE21301 Excel 2007: 1 Getting Started Web MLE21302 Excel 2007: 2 Creating a

Worksheet Web MLE21303 Excel 2007: 3 Formatting Data Web MLE21304 Excel 2007: 4 Editing and Printing

Worksheets Web MLE21305 Excel 2007: 5 Managing

Worksheets Web MLE21306 Excel 2007: 6 Using Charts and

Objects Web SKE00115 Getting Started with Excel 2007 Web SKE00116 Manipulating and Formatting Data

and Worksheets Web SKE00117 Reviewing and Printing in Excel

2007 Web SKE00118 Excel 2007 Formulas and

Functions Web SKE00119 Excel 2007 Charts, Pictures,

Themes, and Styles

Microsoft Office 2007: Advanced ExcelCD/Web IP8430 Using Advanced Features of MS

Excel 2007 Web MLE21401 Excel 2007 Advanced: 1 Filtering

and Sorting Data Web MLE21402 Excel 2007 Advanced: 2 Using

Pivot Tables Web MLE21403 Excel 2007 Advanced: 3 Working

with Functions Web MLE21404 Excel 2007 Advanced: 4 Using

Data Analysis Tools Web MLE21405 Excel 2007 Advanced: 5

Automating with VBA Macros Web MLE21406 Excel 2007 Advanced: 6 Adding

Connections and Importing Data Web SKE00120 Advanced Formatting in Excel

2007 Web SKE00121 Advanced Data Management in

Excel 2007 Web SKE00122 Advanced Customization in Excel

2007

Microsoft Office 2007: Excel for the Power UserWeb SKE00123 Analyzing Data in Excel 2007 Web SKE00124 Protecting and Sharing Excel 2007

Workbooks Web SKE00125 Exchanging Data with Excel 2007
































































Microsoft Office 2007: PowerPointCD/Web IP8440 Getting Started with MS

PowerPoint 2007 Web MLE23201 PowerPoint 2007: 1 Getting

Started Web MLE23202 PowerPoint 2007: 2 Developing a

Presentation Web MLE23203 PowerPoint 2007: 3 Design

Elements Web MLE23204 PowerPoint 2007: 4 Inserting

Shapes Web MLE23205 PowerPoint 2007: 5 Formatting

Shapes Web MLE23206 PowerPoint 2007: 6 Clip Art,

Pictures, and WordArt Web MLE23207 PowerPoint 2007: 7 SmartArt

Graphics Web MLE23208 PowerPoint 2007: 8 Charts and

Tables Web SKE00126 Getting Started with PowerPoint

2007 Web SKE00127 Adding Graphics to Presentations

in PowerPoint 2007 Web SKE00128 Adding Multimedia and Animations

to Presentations

Microsoft Office 2007: Advanced PowerPointCD/Web IP8450 Advanced Features of MS

PowerPoint 2007 Web SKE00129 Creating Custom Slide Shows in

PowerPoint 2007 Web SKE00130 Distributing Presentations in

PowerPoint 2007

Microsoft Office 2007: OutlookCD/Web IP8460 Fundamentals of MS Outlook

2007 Web MLE22701 Outlook 2007: 1 Sending and

Receiving E-Mail Web SKE00131 Getting Started with Outlook 2007 Web SKE00132 Formatting and Managing E-mail

in Outlook 2007 Web SKE00133 Using the Calendar in Outlook

2007 Web SKE00134 Using Contacts, Tasks, Notes, and

Customizing the Interface in Outlook 2007

Web SKE00135 Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 2007

Microsoft Office 2007: Advanced OutlookCD/Web IP8480 Advanced Features of MS Outlook

2007 Web SKE00136 Customizing Outlook 2007 and

Using the Journal Web SKE00137 Configuring Rules, Alerts, and

Junk E-mail Settings in Outlook 2007

Web SKE00138 Working with SharePoint, Calendars, and Forms in Outlook 2007

Microsoft Office 2007: Outlook for the Power UserWeb SKE00139 Data Security, Archiving, and

Working Offline in Outlook 2007 Web SKE00140 Instant, Text, and Unified

Messaging in Outlook 2007

Web SKE00141 Business Contact Manager with Outlook 2007

Web SKE00143 SharePoint 2007 Essentials Web SKE00144 Creating and Managing Personal

Sites and Searches in SharePoint 2007

Microsoft Office 2007: AccessCD/Web IP8500 Getting Started with Microsoft

Office Access 2007 CD/Web IP8510 Working with Microsoft Office

Access 2007 Web MLE20301 Access 2007: 1 Introduction to

Access Web MLE20302 Access 2007: 2 Creating Tables Web MLE20303 Access 2007: 3 Working with

Tables Web MLE20304 Access 2007: 4 Creating Forms Web MLE20305 Access 2007: 5 Creating Reports Web MLE20306 Access 2007: 6 Creating Queries

and Filters

Microsoft Office 2007: Advanced AccessCD/Web IP8520 Advanced Features of Microsoft

Office Access 2007 Web MLE20401 Access 2007 Advanced: 1

Expressions and Queries Web MLE20402 Access 2007 Advanced: 2

PivotTables, PivotCharts, and Graphs

Web MLE20403 Access 2007 Advanced: 3 Macros and Data Imports/Exports

Microsoft Office 2007: ProjectCD/Web IP8530 Fundamentals of Microsoft Office

Project 2007 CD/Web IP8540 Working with Microsoft Office

Project 2007 Web SKE00142 Creating and Designing a Project

Microsoft Office 2007: Advanced ProjectCD/Web IP8550 Advanced Features of Microsoft

Office Project 2007

Microsoft Office 2007: SharePointWeb MLE23701 SharePoint 2007: 1 Getting

Organized Web MLE23702 SharePoint 2007: 2 Managing

Documents Web MLE23703 SharePoint 2007: 3 Using

Libraries and Lists Web MLE23704 SharePoint 2007: 4 Creating

Pages, Workspaces, and Sites Web MLE23705 SharePoint 2007: 5 Integrating

with Microsoft Office Web MLE23706 SharePoint 2007: 6 Managing

Records and Web Content Web MLE23707 SharePoint 2007: 7 Using

Advanced Features


Microsoft Office 2003: Getting StartedWeb SKE00441 Introduction to Microsoft Office

2003 Web SKE00442 Formatting and printing files in

Office 2003


























































Microsoft Office 2003: New FeaturesWeb MLE22201 Office 2003 - What's New: 1 New

Features Web MLE22202 Office 2003 - What's New: 2

Changes in Applications Web SKE00156 Microsoft Office 2003: New

Features for End Users Web SKE00157 Microsoft Office 2003: New

Features for Outlook Users Web SKE00158 Microsoft Office 2003: New

Applications Web SKE00159 Microsoft Office 2003: New

Features for Advanced Users

Microsoft Office 2003: WordCD/Web IP7040 Getting Started w/ Word 2003 Web MLE24501 Word 2003: 1 Introduction to Word Web MLE24502 Word 2003: 2 Navigating, Editing,

and Working with Text Blocks Web MLE24503 Word 2003: 3 Spell Checking,

Print Preparation, and Other Tips Web MLE24505 Word 2003: 5 Formatting Tabs,

Pages, and Documents Web MLE24506 Word 2003: 6 Styles, Templates,

and Formatting Tips Web MLE24507 Word 2003: 7 Borders, Tables,

and Columns Web MLE24508 Word 2003: 8 Lists, Images, and

Art Web MLE24509 Word 2003: 9 Creating Projects

with Word Web SKE00160 Getting Started with Word 2003 Web SKE00161 Working with text and paragraphs

in Word 2003 Web SKE00162 Structuring, editing, saving, and

opening documents in Word 2003 Web SKE00163 Printing, Help, and Automated

Formatting in Word 2003 Web SKE00164 Working with Documents in Word

2003 Web SKE00165 Working with Tables and Media

Features in Word 2003

Microsoft Office 2003: Advanced WordCD/Web IP7050 Advanced Features of Word 2003 Web SKE00166 Advanced Formatting in Word

2003 Web SKE00167 Advanced Document Navigation in

Word 2003 Web SKE00168 Advanced Data Manipulation

Features in Word 2003 Web SKE00169 Using Tables, Charts, and

Graphics in Word 2003 Web SKE00170 Advanced Document Features in


2003

Microsoft Office 2003: ExcelCD/Web IP7060 Getting Started With Excel 2003 Web MLE21101 Excel 2003: 1 Getting Started Web MLE21102 Excel 2003: 2 Creating a

Spreadsheet Web MLE21103 Excel 2003: 3 Formatting Data Web MLE21104 Excel 2003: 4 Editing and Printing

Worksheets Web MLE21105 Excel 2003: 5 Managing

Worksheets Web MLE21106 Excel 2003: 6 Charts and

Databases Web MLE21107 Excel 2003: 7 Hypertext and Tips Web SKE00172 Basic Features of Excel 2003

Web SKE00173 Printing and Collaborating in Excel 2003

Web SKE00174 Excel 2003 Formulas and Functions

Web SKE00175 Formatting Data in Excel 2003 Web SKE00176 Excel 2003 Chart and Multimedia

Features

Microsoft Office 2003: Advanced ExcelCD/Web IP7070 Managing Worksheets and

Customizing Excel 2003 Web SKE00177 Advanced Customization in Excel

2003 Web SKE00178 Advanced formatting in Excel

2003 Web SKE00179 Advanced Data Management in

Excel 2003 Web SKE00180 Advanced Data Analysis in Excel

2003 Web SKE00181 Advanced Validation and

Collaboration in Excel 2003 Web SKE00182 Advanced Data Exchange in Excel

2003

Microsoft Office 2003: PowerPointCD/Web IP8020 Getting Started w/ PowerPoint

2003 Web MLE23101 PowerPoint 2003: 1 Introduction to

PowerPoint Web MLE23102 PowerPoint 2003: 2 Completing

the Presentation Web MLE23103 PowerPoint 2003: 3 Maximizing

Presentation Effectiveness Web MLE23104 PowerPoint 2003: 4 Color,

Masters and Templates Web MLE23105 PowerPoint 2003: 5 Drawings,

Charts, Sound and Video Web MLE23106 PowerPoint 2003: 6 Animation,

Web Pages and Collaboration Web SKE00511 Creating Basic Presentations

using PowerPoint 2003 Web SKE00512 Slide Layout and Design in

PowerPoint 2003 Web SKE00513 Using Visuals in PowerPoint 2003

Presentations Web SKE00514 Finalizing PowerPoint 2003

presentations

Microsoft Office 2003: Advanced PowerPointWeb SKE00515 Customizing PowerPoint 2003

Presentations Web SKE00516 Preparing PowerPoint 2003

Presentations for Effective Delivery Web SKE00517 Running, Broadcasting, and

Reviewing PowerPoint 2003 Presentations

Web SKE00518 Settings, Customization, and Office 2003 Integration with PowerPoint 2003

Microsoft Office 2003: OutlookCD/Web IP7100 Intro. to Outlook 2003 Web MLE22601 Outlook 2003: 1 Getting Started Web MLE22602 Outlook 2003: 2 Managing

Messages Web MLE22603 Outlook 2003: 3 Contacts and

Calendar Entries Web MLE22604 Outlook 2003: 4 Tasks, Notes, and

Journal Entries Web MLE22605 Outlook 2003: 5 Newsgroups and

Outlook Web Access







































































Web MLE22606 Outlook 2003: 6 Collaboration and Security

Web MLE22607 Outlook 2003: 7 Personalizing Outlook and Other Tips

Web SKE00411 Sending and Receiving Messages in Outlook 2003

Web SKE00412 Formatting and Managing Messages in Outlook 2003

Web SKE00413 Scheduling events, Appointments, and meetings in Outlook 2003

Web SKE00414 Using Task Lists, Contact Lists, and Notes in Outlook 2003

Microsoft Office 2003: Advanced OutlookCD/Web IP7110 Outlook 2003 Proficient User Web SKE00421 Customizing E-mail, Views,

Navigation, and E-mail Accounts in Outlook 2003

Web SKE00422 Tracking, Categorizing, Searching, and Printing in Outlook 2003

Web SKE00423 Configuring Rules, Alerts, and Junk Mail Settings in Outlook 2003

Web SKE00424 Sharing Folders, Schedules, and Contacts and Using SharePoint Data in Outlook 2003

Microsoft Office 2003: Outlook for the Power UserWeb SKE00431 Data Security in Outlook 2003 Web SKE00432 Archiving and Storing Data, and

Using IRM in Outlook 2003 Web SKE00433 Working in Outlook 2003 from

Multiple Locations Web SKE00434 Newsreaders, Online Meetings,

Instant Messaging, and Faxing Information in Outlook 2003

Web SKE00435 Customizing Toolbars and Commands and Creating Forms in Outlook 2003

Web SKE00436 Outlook 2003 and Business Contact Manager

Microsoft Office 2003: AccessCD/Web IP8030 Getting Started with Access 2003 Web MLE20201 Access 2003: 1 Introduction to

Access Web MLE20202 Access 2003: 2 Designing and

Building Tables Web MLE20203 Access 2003: 3 Enhanced Tables

and Datasheets Web MLE20204 Access 2003: 4 Searches and

Queries Web MLE20205 Access 2003: 5 Advanced Queries

and Calculations Web MLE20206 Access 2003: 6 Access Report

System Web MLE20207 Access 2003: 7 The Internet,

Forms, and the Analyzer Web SKE00187 Getting Started with Access 2003 Web SKE00188 Basic Access 2003 Tables Web SKE00189 Basic Access 2003 Forms Web SKE00190 Using Queries and Reports in

Access 2003 Web SKE00191 Personalizing and Maintaining

Access 2003

Microsoft Office 2003: Advanced AccessWeb SKE00192 Enhancing Tables, Forms, and

Reports in Access 2003 Web SKE00193 Advanced Querying in Access

2003

Web SKE00194 Working with Data and Presentation in Access 2003

Web SKE00195 Access 2003 and the Web Web SKE00196 Access 2003 Programmability Web SKE00197 Database Administration in

Access 2003

Microsoft Office 2003: FrontPageWeb SKE00481 Getting Started with FrontPage

2003 Web SKE00482 Working with graphics, hyperlinks

and tables in FrontPage 2003 Web SKE00483 Working with Web Sites in

FrontPage 2003 Web SKE00484 Organizing Content Using

Templates and Frames in FrontPage 2003

Web SKE00485 Structuring and Publishing Web Sites in FrontPage 2003

Microsoft Office 2003: Advanced FrontPageWeb SKE00491 Working with Code in FrontPage

2003 Web SKE00492 Importing and Working with Data

in FrontPage 2003 Web SKE00493 Enhancing Web Sites with

Advanced FrontPage 2003 Features

Web SKE00494 Administering Web Sites in FrontPage 2003

Web SKE00495 Using Windows SharePoint Services and FrontPage 2003

Microsoft Office 2003: Project ProfessionalWeb MLE23401 Project 2003: 1 Learning the

Basics Web MLE23402 Project 2003: 2 Setting Up a

Project Web MLE23403 Project 2003: 3 Managing Project

Files Web MLE23404 Project 2003: 4 Creating a Task

List Web MLE23405 Project 2003: 5 Scheduling Tasks Web MLE23406 Project 2003: 6 Viewing a

Schedule Web MLE23407 Project 2003: 7 Defining

Resources and Costs Web MLE23408 Project 2003: 8 Assigning

Resources and Costs Web MLE23409 Project 2003: 9 Tracking a Project Web MLE23410 Project 2003:10 Analyzing

Progress and Revising the Schedule

Web SKE00451 Creating and Defining a Project Web SKE00452 Specifying and Assigning

Resources Web SKE00453 Tracking and Reporting Progress

Microsoft Office 2003: Advanced Project ProfessionalWeb SKE00471 Advanced Customization Web SKE00472 Sharing Project Data and Working

with Macros Web SKE00473 Organizing and Managing Project

Information Web SKE00474 Working Collaboratively Web SKE00475 Enterprise Project Management Web SKE00476 Advanced Analysis of your Project



































































Microsoft Office 2003: PublisherCD/Web IP7120 Microsoft Publisher 2003 Web SKE00501 Getting Started with Publisher

2003 Web SKE00502 Working with Text Boxes, Text,

and Tables in Publisher 2003 Web SKE00503 Printing and Working with

Graphics and Objects in Publisher 2003

Web SKE00504 Working with E-mail and Web Sites in Publisher 2003

Web SKE00505 Working with Mail and Catalog Merges in Publisher 2003

Web SKE00506 Advanced Design Techniques and Printing with Publisher 2003

Microsoft Office 2003: Visio for BeginnersWeb SKE00461 Creating Diagrams with Visio 2003 Web SKE00462 Developing Diagrams with Visio

2003 Web SKE00463 Visio 2003 and Other Programs

Microsoft Office 2003: SharePointWeb MLE23601 SharePoint 2003: 1 SharePoint

Basics Web MLE23602 SharePoint 2003: 2 Standard

Libraries and Lists Web MLE23603 SharePoint 2003: 3 Advanced

SharePoint Features Web MLE23604 SharePoint 2003: 4 Site

Administration Basics Web MLE23605 SharePoint 2003: 5 Advanced

Administration Functions

Microsoft Office XP

Microsoft Project 2002: AdvancedWeb SKE00531 Data Sources, Templates, and

Customization in Project 2002 Web SKE00532 Workgroup, Collaboration, and

Advanced Reporting Options in Project 2002

Microsoft Project 2002: BeginnersWeb SKE00521 Getting Started with Project 2002 Web SKE00522 Up and Running with Project 2002 Web SKE00523 Tracking and Reporting with

Project 2002

Microsoft Office XP: Common Features Across Office ApplicationsWeb SKE00321 Common Features in Microsoft

Office XP

Microsoft Office XP: New Features for End-UsersWeb MLE22401 Office XP Upgrade: 1 Getting

Around in the New Interface Web MLE22402 Office XP Upgrade: 2 New

Options and Tools Web MLE22403 Office XP Upgrade: 3 Application

Changes Web SKE00361 New and Enhanced Features for

End-Users in Office XP

Microsoft Office XP: New Office-wide FeaturesWeb SKE00351 New Features Review of Microsoft

Office XP

Microsoft Office XP: New Features for Advanced UsersWeb SKE00331 Office XP for the Advanced User

Microsoft Office XP: Word 2002CD/Web CC2240 Microsoft Word 2002 Training CD/Web IP6030 Getting Started with Word 2002 Web MLE24401 Word 2002: 1 Managing

Documents Web MLE24402 Word 2002: 2 Working with Text Web MLE24403 Word 2002: 3 Formatting

Paragraphs Web MLE24404 Word 2002: 4 Page Format and

Printing Web MLE24405 Word 2002: 5 Tables and Other

Objects Web SKE00311 Creating Documents in Word 2002 Web SKE00312 Working with Documents in Word

2002

Microsoft Office XP: Advanced Word 2002CD/Web IP6040 Advanced Features of Word 2002 CD/Web IP6050 Designing Documents and

Presenting Data CD/Web IP6060 Managing Large and Collaborative

Documents Web SKE00271 Advanced Formatting and

Navigation in Word 2002 Web SKE00272 Advanced Document Features in


2002

Microsoft Office XP: Excel 2002CD/Web CC2260 Microsoft Excel 2002 Training CD/Web IP5030 Getting Started with Excel 2002 Web MLE21001 Excel 2002: 1 Working with Cells Web MLE21002 Excel 2002: 2 Working with Files Web MLE21003 Excel 2002: 3 Formatting

Worksheets Web MLE21004 Excel 2002: 4 Page Setup and

Printing Web MLE21005 Excel 2002: 5 Worksheets and

Workbooks Web MLE21006 Excel 2002: 6 Formulas and

Functions Web MLE21007 Excel 2002: 7 Charts and Objects Web SKE00152 Basic Features of Excel 2002 Web SKE00153 Optimizing Excel 2002

Microsoft Office XP: Advanced Excel 2002CD/Web IP5040 Data Management and Analysis

with Excel 2002 CD/Web IP5050 Using Advanced Data

Management Techniques CD/Web IP5060 Enhancing and Securing Data Web SKE00154 Advanced Data Management in

Excel 2002 Web SKE00155 Advanced Data Manipulation and

Analysis in Excel 2002

Microsoft Office XP: PowerPoint 2002CD/Web CC2290 Microsoft PowerPoint 2002

Training





























































CD/Web IP6000 Getting Started with PowerPoint 2002

Web MLE23001 PowerPoint 2002: 1 Presentations Web MLE23002 PowerPoint 2002: 2 Layout and

Text Web MLE23003 PowerPoint 2002: 3 Graphics and

Tables Web MLE23004 PowerPoint 2002: 4 Custom

Slides Web MLE23005 PowerPoint 2002: 5 Showing

Slides Web SKE00301 Creating Presentations using

PowerPoint 2002

Microsoft Office XP: Advanced PowerPoint 2002CD/Web IP6010 Advanced Features of PowerPoint

2002 Web SKE00261 Customizing, Running, and

Broadcasting PowerPoint 2002 Presentations

Web SKE00262 PowerPoint 2002 Customization and Office XP Integration

Microsoft Office XP: Outlook 2002CD/Web CC2280 Microsoft Outlook 2002 Training CD/Web IP5070 Getting Started with Outlook 2002 Web MLE22501 Outlook 2002: 1 Navigating in

Outlook Web MLE22502 Outlook 2002: 2 Reading and

Sending Messages Web MLE22503 Outlook 2002: 3 Customizing and

Organizing Messages Web MLE22504 Outlook 2002: 4 Using the

Calendar Web MLE22505 Outlook 2002: 5 Using Tasks and

Notes Web SKE00291 Introducing Outlook 2002

Microsoft Office XP: Advanced Outlook 2002CD/Web IP5080 Advanced Features of Outlook

2002 Web SKE00251 Managing Outlook 2002

Microsoft Office XP: Access 2002CD/Web IP5000 Getting Started with Access 2002 Web MLE20101 Access 2002: 1 Creating

Databases Web MLE20102 Access 2002: 2 Building Tables Web MLE20103 Access 2002: 3 Modifying Tables Web MLE20104 Access 2002: 4 Sorting and

Filtering Web MLE20105 Access 2002: 5 Relationships and

Queries Web MLE20106 Access 2002: 6 Building Forms Web MLE20107 Access 2002: 7 Producing Reports Web MLE20108 Access 2002: 8 Advanced Tasks Web SKE00371 Introduction to Access 2002 Web SKE00372 Intermediate Access 2002

Microsoft Office XP: Advanced Access 2002CD/Web IP5010 Creating Queries & Forms with

Access 2002 CD/Web IP5020 Creating Reports, Charts, &

Macros with Access 2002 Web SKE00231 Advanced Database Design in

Access 2002 Web SKE00232 Advanced Database Features in

Access 2002

Microsoft Office XP: Beginning FrontPage 2002CD/Web IP6070 Getting Started with FrontPage

2002 CD/Web IP6080 Formatting & Adding Interactivity

to Web Sites Web SKE00281 FrontPage 2002 Basics Web SKE00282 Enhancing and Managing Web

Sites with FrontPage 2002

Microsoft Office XP: Advanced FrontPage 2002CD/Web IP6090 Advanced Features of FrontPage

2002 Web SKE00241 Building and Modifying Web Sites

in FrontPage 2002 Web SKE00242 Enhancing and Publishing Web

Sites in FrontPage 2002

Microsoft Office XP: Publisher 2002CD/Web IP6020 Using Publisher 2002

Microsoft Office XP: Visio 2002CD/Web IP7000 Diagramming with Microsoft Visio

2002 Web MLE23801 Visio 2002: 1 Using Tools,

Commands, Custom Toolbars, and Menus

Web MLE23802 Visio 2002: 2 Working with Objects and Hyperlinks

Web MLE23803 Visio 2002: 3 Using the Shape Menu

Web MLE23804 Visio 2002: 4 Working with Shapes

Web MLE23805 Visio 2002: 5 Defining and Using Styles, Custom Properties and Templates

Web MLE23806 Visio 2002: 6 Working with Pages, Layers, and Stencils

Web MLE23807 Visio 2002: 7 Working with Data Web MLE23808 Visio 2002: 8 Understanding

ShapeSheets Web MLE23809 Visio 2002: 9 Working with

Flowcharts Web MLE23810 Visio 2002:10 Creating Database

Models Web SKE00341 Creating Diagrams in Visio 2002 Web SKE00342 Working with Diagrams in Visio

2002


Microsoft Office 2000: Deployment and AdministrationWeb SKE00561 Microsoft Office 2000 -

Deployment and Administration

Microsoft Office 2000: New FeaturesWeb SKE00541 Microsoft Office 2000 - New

Features for Users Web SKE00542 Microsoft Office 2000 - New

Features for Power Users

Microsoft Office 2000: Word 2000Web MLE24201 Word 2000 MOS: 1 Managing

Documents Web MLE24202 Word 2000 MOS: 2 Working with

Text































































Web MLE24203 Word 2000 MOS: 3 Formatting Paragraphs

Web MLE24204 Word 2000 MOS: 4 Page Format and Printing

Web MLE24205 Word 2000 MOS: 5 Tables and Other Objects

Web SKE00551 Microsoft Office 2000 - Beginning Word

Web SKE00552 Microsoft Office 2000 - Intermediate Word

CD/Web WT1210 Microsoft Word 2000 Basic CD/Web WT1220 Microsoft Word 2000 Intermediate

Microsoft Office 2000: Advanced Word 2000Web MLE24301 Word 2000 MOS Expert: 1 Page

Formatting Web MLE24302 Word 2000 MOS Expert: 2

Managing Documents Web MLE24303 Word 2000 MOS Expert: 3

Inserting Objects Web MLE24304 Word 2000 MOS Expert: 4

Advanced Features Web MLE24305 Word 2000 MOS Expert: 5

Workgroups Web SKE00571 Microsoft Office 2000 - Advanced

Word Web SKE00572 Microsoft Office 2000 - Word for

Power Users CD/Web WT1230 Microsoft Word 2000 Advanced

Microsoft Office 2000: Excel 2000Web MLE20801 Excel 2000 MOS: 1 Working with

Cells Web MLE20802 Excel 2000 MOS: 2 Working with

Files Web MLE20803 Excel 2000 MOS: 3 Formatting

Worksheets Web MLE20804 Excel 2000 MOS: 4 Page Setup

and Printing Web MLE20805 Excel 2000 MOS: 5 Worksheets

and Workbooks Web MLE20806 Excel 2000 MOS: 6 Formulas and

Functions Web MLE20807 Excel 2000 MOS: 7 Charts and

Objects Web SKE00591 Microsoft Office 2000 - Beginning

Excel Web SKE00592 Microsoft Office 2000 -

Intermediate Excel CD/Web WT1240 Microsoft Excel 2000 Basic CD/Web WT1250 Microsoft Excel 2000 Intermediate

Microsoft Office 2000: Advanced Excel 2000Web MLE20901 Excel 2000 MOS Expert: 1

Importing and Exporting Data Web MLE20902 Excel 2000 MOS Expert: 2

Working with Templates, Links, and Report Manager

Web MLE20903 Excel 2000 MOS Expert: 3 Formatting, Sorting, and Filtering Data

Web MLE20904 Excel 2000 MOS Expert: 4 Naming Ranges, Working with Macros, and Customizing Toolbars

Web MLE20905 Excel 2000 MOS Expert: 5 Validating and Auditing Data

Web MLE20906 Excel 2000 MOS Expert: 6 Analyzing Data and Using PivotTables

Web MLE20907 Excel 2000 MOS Expert: 7 Sharing Work and Adding Security

Web SKE00581 Microsoft Office 2000 - Advanced Excel

Web SKE00582 Microsoft Office 2000 - Excel for Power Users

CD/Web WT1260 Microsoft Excel 2000 Advanced

Microsoft Office 2000: PowerPoint 2000Web MLE22901 PowerPoint 2000 MOS: 1

Presentations Web MLE22902 PowerPoint 2000 MOS: 2 Layout

and Text Web MLE22903 PowerPoint 2000 MOS: 3

Graphics and Tables Web MLE22904 PowerPoint 2000 MOS: 4 Custom

Slides Web MLE22905 PowerPoint 2000 MOS: 5 Showing

Slides Web SKE00631 Microsoft Office 2000 - Beginning

PowerPoint 2000 Web SKE00632 Microsoft Office 2000 - Advanced

PowerPoint 2000 CD/Web WT1300 Microsoft PowerPoint 2000 Basic CD/Web WT1310 Microsoft PowerPoint 2000

Advanced

Microsoft Office 2000: Outlook 2000Web SKE00641 Microsoft Office 2000 - Beginning

Outlook Web SKE00642 Microsoft Office 2000 - Advanced

Outlook CD/Web WT1320 Microsoft Outlook 2000 Basic CD/Web WT1330 Microsoft Outlook 2000

Intermediate

Microsoft Office 2000: Access 2000Web MLE20001 Access 2000 MOS: 1 Creating

Databases Web MLE20002 Access 2000 MOS: 2 Building

Tables Web MLE20003 Access 2000 MOS: 3 Modifying

Tables Web MLE20004 Access 2000 MOS: 4 Sorting and

Filtering Web MLE20005 Access 2000 MOS: 5

Relationships and Queries Web MLE20006 Access 2000 MOS: 6 Building

Forms Web MLE20007 Access 2000 MOS: 7 Producing

Reports Web MLE20008 Access 2000 MOS: 8 Advanced

Tasks Web SKE00621 Microsoft Office 2000 - Beginning

Access Web SKE00622 Microsoft Office 2000 -

Intermediate Access Web SKE00623 Microsoft Office 2000 - Advanced

Access CD/Web WT1270 Microsoft Access 2000 Basic CD/Web WT1280 Microsoft Access 2000

Intermediate CD/Web WT1290 Microsoft Access 2000 Advanced

Microsoft Office 2000: FrontPage 2000CD/Web IP1190 Basics of FrontPage 2000 CD/Web IP1200 Advanced Features of Frontpage

2000 Web MLE42501 FrontPage 2000: 1 Creating Web

Sites Web MLE42502 FrontPage 2000: 2 Building Pages Web MLE42503 FrontPage 2000: 3 Working with

Images Web MLE42504 FrontPage 2000: 4 Adding Spark

to Your Site







































































Web SKE00651 Microsoft Office 2000 - Beginning FrontPage

Web SKE00652 Microsoft Office 2000 - Advanced FrontPage

Microsoft Office 2000: Project 2000CD/Web IP1100 Fundamentals of MS Project 2000 Web MLE23301 Project 2000 MOS: 1 Starting a

Project Web MLE23302 Project 2000 MOS: 2 Scheduling

Tasks and Adding Resources Web MLE23303 Project 2000 MOS: 3 Managing

Work and Multiple Projects Web MLE23304 Project 2000 MOS: 4 Using

Project Central Web MLE23305 Project 2000 MOS: 5 Customizing

the Project Web MLE23306 Project 2000 MOS: 6 Creating

Reports and Exporting Data Web SKE00601 Microsoft Office 2000 - Beginning

Project Web SKE00602 Microsoft Office 2000 -

Intermediate Project 2000

Microsoft Office 2000: Advanced Project 2000CD/Web IP1110 Advanced Features of MS Project

2000 Web SKE00611 Office 2000 - Advanced Project

Microsoft Office 2000: Publisher 2000CD/Web IP2050 Basics of Publisher 2000

Microsoft Office 2000: Visio 2000Web SKE00661 Getting Started with Visio 2000 Web SKE00663 Up and Running with Visio 2000

Microsoft Office 2000: Introduction to Office 2000Web MLE22101 Office 2000: 1 Getting Started Web MLE22102 Office 2000: 2 Editing Text and

Printing Web MLE22103 Office 2000: 3 Text and Document

Formats Web MLE22104 Office 2000: 4 Introduction to

Word Web MLE22105 Office 2000: 5 Introduction to

Excel Web MLE22106 Office 2000: 6 Introduction to

Outlook Web MLE22107 Office 2000: 7 Introduction to

PowerPoint Web MLE22108 Office 2000: 8 Introduction to

Access

Microsoft Office 97

Microsoft Access 97CD/Web WT1450 Microsoft Access 97 Basic CD/Web WT1460 Microsoft Access 97 Intermediate CD/Web WT1470 Microsoft Access 97 Advanced

Microsoft Excel 97CD/Web WT1420 Microsoft Excel 97 Basic CD/Web WT1430 Microsoft Excel 97 Intermediate CD/Web WT1440 Microsoft Excel 97 Advanced

Microsoft Outlook 98CD/Web WT1500 Microsoft Outlook 98 Basic CD/Web WT1510 Microsoft Outlook 98 Advanced

Microsoft PowerPoint 97CD/Web WT1480 Microsoft PowerPoint 97 Basic CD/Web WT1490 Microsoft PowerPoint 97

Advanced

Microsoft Project 98CD/Web WT2470 Microsoft Project 98 Basic CD/Web WT2480 Microsoft Project 98 Intermediate CD/Web WT2490 Microsoft Project 98 Advanced

Microsoft Word 97CD/Web WT1390 Microsoft Word 97 Basic CD/Web WT1400 Microsoft Word 97 Intermediate CD/Web WT1410 Microsoft Word 97 Advanced

Professional and Business SkillsBusiness Strategy and Operations

Business Law

Fundamentals of Business Law

Web SKE60281 A Manager's Introduction to Business Law

Web SKE60282 Contracts in Commercial Transactions

Web SKE60283 Employment and Labor Law Web SKE60284 American Business Formations in

the 21st Century Web SKE60285 Intellectual Property and

Proprietary Rights Web SKE60286 Lawsuits and Negotiations

Marketing

Competitive Marketing Strategies

Web SKE60551 Competitive Strategies for a New Marketplace

Web SKE60552 Surpassing the Competition

Competitive Selling

Web NGE44541 Competitive Selling: Defining Value

Web NGE44542 Competitive Selling: Enhancing Value

Web NGE44543 Competitive Selling: Beating the Competition

Online Branding Strategy

Web SKE60541 Introduction to Online Branding Web SKE60542 The Online Branding Environment Web SKE60543 Strategies for Building an Online

Brand

Prime Marketing eBusiness
























































Web PL1123 Branding Your Internet Identity: eMarketing Overview

Web PL1124 Branding Your Internet Identity: Define Your Core Business

Web PL1125 Branding Your Internet Identity: Develop an Online Identity

Web PL1126 Branding Your Internet Identity: Form Strategic Alliances

Web PL1127 Scoping Your Internet Project: Evaluate Statistics

Web PL1128 Scoping Your Internet Project: Research Accurate Data

Web PL1129 Scoping Your Internet Project: Select Your Web Team

Web PL1130 Scoping Your Internet Project: Create an eMarketing Budget

Principles of Marketing

Web NGE42401 Principles of Marketing: Fundamentals of Marketing

Web NGE42402 Principles of Marketing: Product Strategy

Web NGE42403 Principles of Marketing: Distribution Strategy

Web NGE42404 Principles of Marketing: Promotion Strategy

Web NGE42405 Principles of Marketing: Pricing Strategy

Web NGE42406 Principles of Marketing: Writing a Marketing Plan

Product Management Essentials

Web SKE60561 Introduction to Product Management

Web SKE60562 Developing a New-product Strategy

Web SKE60563 Pricing and Profitability for Product Managers

Strategic Brand Management

Web SKE60100 Introduction to Brand Management Web SKE60101 Building Brand Equity Web SKE60102 Managing the Creative Elements

of Brands Web SKE60103 Promoting Your Brand to

Consumers Web SKE60104 Evaluating Brand Effectiveness Web SKE60105 Managing and Maintaining Brand

Equity

Strategic Marketing in Action

Web SKE60247 Analyzing the Market Web SKE60248 Competitive Factors in Strategic

Marketing Web SKE60249 Writing a Marketing Plan: Phase 1 Web SKE60250 Writing the Marketing Plan:

Creative Strategy Web SKE60251 Creating a Marketing Campaign Web SKE60252 Marketing Management Web SKE60253 Financial Analysis for Successful

Marketing Web SKE60257 Elements of Marketing Strategy

Operations

Certified Manager of Quality/Organizational Excellence

Web SKE60441 Leadership Web SKE60442 Team Dynamics Web SKE60443 Developing and Deploying

Strategic Plans

Web SKE60444 Managerial Skills and Abilities Web SKE60445 Communication Skills and Project

Management Web SKE60446 Quality Systems, Models, and

Theories Web SKE60447 Problem Solving and Process

Management Tools Web SKE60448 Measurement: Assessment and

Metrics Web SKE60449 Customer Focused Management Web SKE60450 Supply Chain Management Web SKE60451 Training and Development

ISO 9000:2000 Overview

Web SKE60237 The Who, What & Why of ISO 9000:2000

Web SKE60238 Building a Quality Management System

Web SKE60239 Quality-minded Management Web SKE60240 Customer Satisfaction Through

Resource Management Web SKE60241 Processes for Quality Products

and Services Web SKE60242 Continual Quality Improvement Web SKE60243 Steps for Successful ISO

Registration Web SKE60244 Transitioning from ISO 9000:1994

to ISO 9001:2000

ISO 9001

Web NGE44731 ISO 9001:2000: Overview of Standards

Web NGE44732 ISO 9001: 2000: Implementing Standards

Web NGE44733 ISO 9001: 2000: The Auditing Process

Lean Manufacturing

Web SKE60311 Lean Logic Web SKE60312 Lean Value Web SKE60313 Lean Techniques Web SKE60314 Lean Strategies Web SKE60315 Final Exam: Lean Manufacturing

Logistics Management

Web SKE60411 Overview of Logistics Management

Web SKE60412 Inventory Management Web SKE60413 Supply Chain Management

Managing Customer-Driven Process Improvement

Web SKE60291 Why Customer Driven? Web SKE60292 Identifying What the Customer

Wants Web SKE60293 Translating Requirements into

Process Goals Web SKE60294 Understanding Processes Web SKE60295 Implementing Improvements Web SKE60296 Managing Process Improvements Web SKE60297 Managing Customer-Driven

Process Improvement Simulation

Operations Management

Web NGE44721 Operations Management: Fundamentals of Operations Management

Web NGE44722 Operations Management: Operations Components
































































http://outlines.serebra.com/?code=PL1130








Web NGE44723 Operations Management: Operations Management Tools

Quality Management

Web NGE44711 Quality Management: The Quality Management Process

Web NGE44712 Quality Management: Quality Management Tools

Web NGE44713 Quality Management: Business Process Improvement

Six Sigma Black Belt: Deployment

Web SKE60321 Six Sigma and the Corporate Enterprise

Web SKE60322 Leadership in Six Sigma Web SKE60323 Organizational Goals and

Objectives Web SKE60324 History of Organizational

Improvement and the Foundations of Six Sigma

Web SKE60325 Overview of Business Process Management

Web SKE60326 The Importance of Metrics to Six Sigma

Six Sigma Black Belt: Design for Six Sigma Black Belt

Web SKE60395 Quality Function Deployment (QFD)

Web SKE60396 Robust Design and Process Web SKE60397 Failure Mode and Effect Analysis Web SKE60398 Design for X (DFX) Web SKE60399 Special Design Tools

Six Sigma Black Belt: The Analyze Phase

Web SKE60381 Exploratory Data Analysis Web SKE60382 Hypothesis Testing Web SKE60383 Common Tests Web SKE60384 Variance, Contingency Tables,

and Nonparametric Tests

Six Sigma Black Belt: The Control Phase

Web SKE60371 Six Sigma--Statistical Process Control

Web SKE60372 Control Charts and the Pre-control Process

Web SKE60373 Six Sigma--Lean Tools for Control Web SKE60374 Six Sigma--Measurement System

Re-analysis

Six Sigma Black Belt: The Define Phase

Web SKE60331 Define the Six Sigma Opportunity Web SKE60332 The Six Sigma Project Charter

and Plan Web SKE60333 Six Sigma Team Leadership Web SKE60334 Six Sigma Team Dynamics and

Performance Web SKE60335 The Six Sigma Change Agent Web SKE60336 Six Sigma Management and

Planning Tools Web SKE60337 Six Sigma and the Voice of the

Customer Web SKE60338 Six Sigma and Critical Customer

Requirements Web SKE60339 Defining and Mapping the Six

Sigma Process Web SKE60340 Scoping the Six Sigma Project

Six Sigma Black Belt: The Improve Phase

Web SKE60361 Design of Experiments (DOE) Web SKE60362 Design and Analysis Web SKE60363 Taguchi and Quality Improvement Web SKE60364 Experimenting for Process

Improvement

Six Sigma Black Belt: The Lean Enterprise

Web SKE60391 Lean Concepts Web SKE60392 Non-value added Steps and Tasks Web SKE60393 Lean Tools Web SKE60394 Total Productive Maintenance

(TPM)

Six Sigma Black Belt: The Measurement Phase

Web SKE60351 Process Analysis and Documentation

Web SKE60352 Probability and Statistics Web SKE60353 Collecting and Summarizing Data Web SKE60354 Properties and Applications of

Probability Distributions Web SKE60355 Measurement Systems Web SKE60356 Analyzing Process Capability Web SKE60357 Calculating Process Capability

Six Sigma Foundations

Web SKE60298 Six Sigma Introduction Web SKE60299 Final Exam: Six Sigma

Foundations

Six Sigma Team Implementation

Web SKE60301 Six Sigma: Reducing Variation to Improve Quality

Web SKE60302 Six Sigma: Listening to the Voice of the Customer

Web SKE60303 Six Sigma DMAIC: Defining the Problem

Web SKE60304 Six Sigma DMAIC: Measuring the Process

Web SKE60305 Six Sigma DMAIC: Analyzing the Data

Web SKE60306 Six Sigma DMAIC: Analyzing the Process

Web SKE60307 Six Sigma DMAIC: Improving the Process

Web SKE60308 Six Sigma DMAIC: Controlling the Improved Process

Web SKE60309 Final Exam: Six Sigma Team Implementation

Six Sigma Video Series

Web MLE11001 Six Sigma (Videos): 1 Six Sigma Fundamentals

Web MLE11002 Six Sigma (Videos): 2 Six Sigma Deployment Roadmap

Web MLE11003 Six Sigma (Videos): 3 Lasting Six Sigma

Six Sigma: Champion Training

Web SKE60400 Introduction to Six Sigma Web SKE60401 Six Sigma Process Improvement Web SKE60402 Six Sigma Projects and Project

Teams Web SKE60403 Managing and Deploying Six

Sigma

Supply Chain Management

Web SKE60431 The Fundamentals of Supply Chain Management





































































Web SKE60432 Supply Chain Management Strategies

Web SKE60433 Supply Chain Planning and Inventory Management

Web SKE60434 Supply Chain Management and e-Business

Web SKE60435 Supply Chain Transportation and Facility Design

Total Quality Management

Web NGE44851 Total Quality Management: Fundamentals

Web NGE44852 Total Quality Management: Principles

Web NGE44853 Total Quality Management: Implementation and Tools

Strategic Planning

Global Business Videos Series

Web MLE10201 Global Business (Videos): 1 Communicating Across Cultures

Web MLE10202 Global Business (Videos): 2 Global Work

Web MLE10203 Global Business (Videos): 3 Global Work in China (Interview)

Web MLE10204 Global Business (Videos): 4 Presenting Globally

Web MLE10205 Global Business (Videos): 5 The Influence Edge in Cross-Cultural Situations

How to Write a Business Case

Web SKE60461 Pricing for Profitability

Managing Business Risk

Web NGE42521 Managing Business Risk: Developing a Risk Management Plan

Web NGE42522 Managing Business Risk: Risk Assessment and Control

Web NGE42523 Managing Business Risk Part 3

Moving From an Operational Manager to a Strategic Thinker

Web SKE60511 Thinking Strategically Web SKE60512 Sustaining Competitive Advantage Web SKE60513 The Imperatives of Innovation and

Leadership in Strategy Web SKE60514 Planning and Implementing a

Business Strategy

Strategic IT Planning

Web SKE20201 Setting the Stage for IT Success Web SKE20202 Strategic Decision Making Web SKE20203 IT Challenges: Present and Future Web SKE20204 Strategic IT Planning Simulation

Strategic Management

Web SKE60481 Strategic Management - Planning Web SKE60482 Strategic Management - Analysis

and Choice Web SKE60483 Strategic Management - Corporate

Implementation

Systems Thinking in the 21st Century

Web SKE60501 What is Systems Thinking? Web SKE60502 Building a Healthy System Web SKE60503 Systems-thinking Models and

Thinking Skills Web SKE60504 System Archetypes Web SKE60505 Redesigning Your Organization:

Part 1 Web SKE60506 Redesigning Your Organization:

Part II Web SKE60507 Taking Systems Thinking into

Your Personal Life

The Fundamentals of Globalization

Web SKE60491 Globalization and Our Changing World

Web SKE60492 Globalization and Your Company Web SKE60493 The Process of Globalizing a

Product or Service Web SKE60494 Managing from a Global Viewpoint

Finance, Human Resources and Administration

Administrative Support

Advanced Skills for Administrative Support Professionals

Web SKE60661 Behavior: Putting Your Best Foot Forward

Web SKE60662 Managing Yourself and Those Around You

Web SKE60663 Partnering with Your Boss Web SKE60664 Communicating with Power and

Confidence Web SKE60665 Advanced Administrative Support

Simulation

The Effective Administrative Support Professional

Web SKE60651 Getting Started--The Administrative Support Professional

Web SKE60652 Overview to Effective Business Communication

Web SKE60653 Using Effective Business Communication

Web SKE60654 Administrative Functions Web SKE60655 Advancing Your Administrative

Career Web SKE60656 Effective Administrative Support

Professional Simulation

Finance & Accounting

Accounting 101

Web SKE60571 Accounting Fundamentals Web SKE60572 Accrual Accounting Procedures Web SKE60573 Accounting Systems and Closing

Activities Web SKE60574 Accounting for Cash Control Web SKE60575 Accounting for Merchandising

Businesses Web SKE60576 Final Exam: Accounting 101

Accounting 102

Web SKE60611 Accounting for Partnerships Web SKE60612 Accounting for Corporations Web SKE60613 Analyzing Cash Flow Statements Web SKE60614 Master Budgets Web SKE60615 Final Exam: Accounting 102






























































Advanced Business Finance

Web SKE60601 Introduction to Advanced Finance Web SKE60602 Investment Project Analysis and

Selection Web SKE60603 Raising Capital and Financing

Decisions Web SKE60604 Managing Working Capital Web SKE60605 Corporate Restructuring Web SKE60606 Financial Risk Management Web SKE60607 International Finance Web SKE60608 Final Exam: Advanced Business

Finance

Auditing: A Practical Approach

Web SKE60621 Introduction to Auditing Web SKE60622 Introduction to Internal Auditing Web SKE60623 Principles of Internal Auditing Web SKE60624 Introduction to External Auditing Web SKE60625 Principles of External Auditing

Finance Fundamentals for non-Finance Professionals

Web SKE60581 Principles of Financial Management

Web SKE60582 Basics of Budgeting Web SKE60583 Managing Cash Flows Web SKE60584 Understanding Financial

Statements

Finance Video Series

Web MLE10101 Finance (Videos): 1 Building Budgets That Affect Reality (Interview)

Web MLE10102 Finance (Videos): 2 Capitalize Your Capital (Interview)

Web MLE10103 Finance (Videos): 3 Cash Flow Analysis

Web MLE10104 Finance (Videos): 4 Key Financial Ratios

Web MLE10105 Finance (Videos): 5 Linking Financial Management with Organizational Goals

Web MLE10106 Finance (Videos): 6 Understanding Financial Statements

Web MLE10107 Finance (Videos): 7 Working Wounded: The Budget Blues

Introduction to Economics

Web NGE48811 Economics Part 1: The Principles of Economics

Web NGE48812 Introduction to Economics: Basic Concepts in Microeconomics

Web NGE48813 Introduction to Economics: Products and Markets

Web NGE48814 Introduction to Economics: Foundations of Macroeconomics

Managerial Accounting

Web SKE60631 Overview of Managerial Accounting

Web SKE60632 Managerial Decisions and Capital Budgeting

Web SKE60633 Managing for Asset Control Web SKE60634 Cost Accounting Decisions

Practical Budgeting Skills for Business

Web SKE60254 Creating and Analyzing an Operating Budget

Web SKE60255 The Ins and Outs of Capital Budgeting

Web SKE60256 Effective Budget Management

PrimeFinance

Web PL1167 PrimeFinance: The Ground Rules Web PL1168 PrimeFinance: The Financial

Statements Web PL1169 PrimeFinance: Evaluating

Performance Web PL1170 PrimeFinance: Budgeting Matters Web PL1171 PrimeFinance: How to Budget Web PL1172 PrimeFinance: Making Investment

Decisions

Using Financial Statements (co-Developed with Wharton)

Web SKE60641 Principles of Financial Statements Web SKE60642 Components of Financial

Statements Web SKE60643 Analyzing the Income Statement

and Balance Sheet Web SKE60644 The Income Statement and

Balance Sheet Connection Web SKE60645 Analyzing Cash Flow Web SKE60646 Ratio Analysis for Financial

Statements Web SKE60647 Credibility and Disclosure in an

Annual Report Web SKE60648 Analyzing an Annual Report

Human Resources

Behavioral Interviewing

Web SKE60258 Building a Firm Foundation Web SKE60259 Screening Applicants Web SKE60260 Preparing for the Behavioral

Interview Web SKE60261 Conducting the Behavioral-based

Interview Web SKE60262 Preparing as the Interviewee Web SKE60263 Experiencing the Behavioral-

based Interview Web SKE60264 Behavioral Interviewing Simulation

Effective Hiring and Interviewing Skills

Web SKE60141 Hiring Considerations Web SKE60142 Effective Interviewing Web SKE60143 Selecting the Best Applicant Web SKE60144 Effective Hiring and Interviewing

Skills Simulation

Exit Interviewing Skills

Web NGE47014 Exit Interviewing Skills: Preparing for an Exit Interview

Web NGE47015 Exit Interviewing Skills: Conducting an Exit Interview

Web NGE47016 Exit Interviewing Skills: The Termination Process

HRCI Senior Professional in Human Resources (SPHR)

Web SKE60781 Management of the HR Process (HRCI/SPHR)

Web SKE60782 Strategic Approaches to Workforce Planning and Employment (HRCI/SPHR)

Web SKE60783 Strategic Approaches to Labor Relations (HRCI/SPHR)

Web SKE60784 Strategic Approaches to Risk Management (HRCI/SPHR)





































































HRCI/PHR Certification Program

Web SKE60731 EEO and Affirmative Action (HRCI/PHR)

Web SKE60732 Sexual Harassment in the Workplace (HRCI/PHR)

Web SKE60733 Managing Employment (HRCI/PHR)

Web SKE60734 Employee Relations (HRCI/PHR) Web SKE60735 Non-union Work Environments

(HRCI/PHR) Web SKE60736 Union Work Environments

(HRCI/PHR) Web SKE60737 Employee Benefit Programs

(HRCI/PHR) Web SKE60738 Employee Development

(HRCI/PHR) Web SKE60739 Human Resource Development

(HRCI/PHR) Web SKE60740 Recruitment and Selection

(HRCI/PHR) Web SKE60741 Occupational Health and Safety

(HRCI/PHR) Web SKE60742 Employee Compensation

(HRCI/PHR) Web SKE60743 Offers, Contracts, and

Organizational Exit (HRCI/PHR) Web SKE60744 Affirmative Action and the EEO

(HRCI/PHR) Web SKE60745 Employment Management

(HRCI/PHR) Web SKE60746 Recruiting and Selecting

Candidates (HRCI/PHR) Web SKE60747 Offers, Contracts, and Exit from

the Organization (HRCI/PHR) Web SKE60748 Developing Employees

(HRCI/PHR) Web SKE60749 Developing Human Resources

(HRCI/PHR) Web SKE60750 Compensating Employees

(HRCI/PHR) Web SKE60751 Programs to Benefit Employees

(HRCI/PHR) Web SKE60752 Employment Relations

(HRCI/PHR) Web SKE60753 Sexual Harassment at Work

(HRCI/PHR) Web SKE60754 Non-Unionized Workplaces

(HRCI/PHR) Web SKE60755 Unionized Workplaces

(HRCI/PHR) Web SKE60756 Health and Safety in the

Workplace (HRCI/PHR) Web SKE60757 Human Resources Intervention

Simulation Web SKE60758 Human Resources Fundamentals

Simulation Web SKE60759 Final Exam: HRCI/PHR

Certification Program

HRCI/SPHR (Senior Professional Human Resource)

Web SKE60771 The Strategic Role of HR in Organizations

Web SKE60772 Workforce Planning and Employment Strategies

Web SKE60773 Strategic Human Resource Development

Web SKE60774 Compensation and Benefits Strategies

Web SKE60775 Employee and Labor Relations Strategies

Web SKE60776 Safety, Health, and Security Strategies

Web SKE60777 Managing the HR Process

Managing Diversity

Web SKE60691 Why Diversity Matters Web SKE60692 Changing the Corporate Culture Web SKE60693 Designing a Diversity Initiative Web SKE60694 Diversity in the Future Web SKE60695 Managing Diversity Simulation

Prime Diversity Awareness

Web PL1107 PrimeDiversity Awareness: The Evolving Labor Force

Web PL1108 PrimeDiversity Awareness: Diversity Defined

Web PL1109 PrimeDiversity Awareness: Begin Your Diversity Journey

Prime Diversity Management

Web PL1110 PrimeDiversity Management: Corporate Diversity Drivers

Web PL1111 PrimeDiversity Management: Be a Diversity Ambassador

Recruiting & Retention Strategies for the Tight Labor Market

Web SKE60271 Recruiting for the 21st Century: The Market

Web SKE60272 Recruiting for the 21st Century: Strategies

Web SKE60273 Recruiting Successfully Web SKE60274 Online Recruiting Web SKE60275 Facilitating Effective Hiring Web SKE60276 Retention

Knowledge Management

Achieving Measurable Performance Impact from Training

Web SKE60687 Training for Business Results

E-Learning Essentials

Web NGE48301 E-Learning Essentials Pt. 1: E-Learning and Successful Strategy

Web NGE48302 E-Learning Essentials Pt. 2: Marketing Your Solution

Web NGE48303 E-Learning Essentials Pt. 3: Deploying and Measuring Your Solution

Instructional Design

Web MLE13001 Instructional Design: 1 Process, Needs, and Roles

Web MLE13002 Instructional Design: 2 Analysis and Objectives

Web MLE13003 Instructional Design: 3 Design Concepts

Web MLE13004 Instructional Design: 4 Planning and Implementation

Web MLE13005 Instructional Design: 5 Evaluation

Knowledge Management Fundamentals

Web SKE60671 The Art of Knowledge Management

Web SKE60672 Knowledge as Capital Web SKE60673 Putting Knowledge to Work Web SKE60674 Managing Knowledge Workers Web SKE60675 Being a Knowledge Activist Web SKE60676 Final Exam: Knowledge

Management Fundamentals





































































Organizational Learning

Web NGE44601 Organizational Learning: Developing a Knowledge Management System

Web NGE44602 Organizational Learning: Transferring Knowledge within an Organization

Web NGE44603 Organizational Learning: Deploying a Knowledge Management System

The 21st Century Learning Curve

Web SKE60145 Knowledge as Strategy: Performance Improvement

Web SKE60146 The Power of the Learning Organization

Web SKE60147 The Potential of Self-directed Learning

Web SKE60148 Benchmarking for Best Practices Web SKE60149 Implementing and Evaluating Self-

directed Learning Web SKE60150 Performance Support

Management and Leadership

Leadership

Business Execution

Web SKE60981 Foundations for Business Execution

Web SKE60982 Creating a Business Execution Culture

Web SKE60983 Business Execution in Action Web SKE60984 Business Execution Simulation

Executive Level Leadership

Web NGE46204 Executive Level Leadership: Becoming an Executive Leader

Web NGE46205 Executive Level Leadership: Change and the Executive Leader

Web NGE46206 Executive Level Leadership: Leadership and Communication

Goal Setting

Web NGE46031 Goal Setting: Reaching Individual Goals

Web NGE46032 Goal Setting: Goal Setting Tools for Managers

Web NGE46033 Goal Setting: Organizational Goal Setting

Going from Management to Leadership

Web SKE60971 The Mark of a Leader Web SKE60972 Communicating a Shared Vision Web SKE60973 The Enabling Leader Web SKE60974 Communicating as a Leader Web SKE60975 Coaching for Performance Web SKE60976 Leading through Change Web SKE60977 The Leader as a Model Web SKE60978 Going from Management to

Leadership Simulation Web SKE60979 Growing from a Manager to a

Leader Simulation

Leadership Video Series

Web MLE10601 Leadership (Videos): 1 Creating and Communicating Vision

Web MLE10602 Leadership (Videos): 2 Creating Organizations with Many Leaders (Interview)

Web MLE10603 Leadership (Videos): 3 Digital Markets (Interview)

Web MLE10604 Leadership (Videos): 4 E-Business Strategies (Interview)

Web MLE10605 Leadership (Videos): 5 Leadership in Freaked Out Times (Interview)

Web MLE10606 Leadership (Videos): 6 Leading into the Future (Interview)

Web MLE10607 Leadership (Videos): 7 Leading Organizational Transition

Web MLE10608 Leadership (Videos): 8 Show, Don't Tell

Web MLE10609 Leadership (Videos): 9 Strategic Planning: Strategic Alignment

Web MLE10610 Leadership (Videos):10 Strategic Planning: Implement Initiatives

Web MLE10611 Leadership (Videos):11 Strategic Planning: Establish Processes

Web MLE10612 Leadership (Videos):12 Supporting Innovation (Interview)

Web MLE10613 Leadership (Videos):13 Surfer Rules (Interview)

Web MLE10614 Leadership (Videos):14 The E-Marketplace (Interview)

Web MLE10615 Leadership (Videos):15 The Power of B-Webs (Interview)

Web MLE10616 Leadership (Videos):16 The Leadership Challenge: Challenge the Process

Web MLE10617 Leadership (Videos):17 The Leadership Challenge: Enable Others to Act

Web MLE10618 Leadership (Videos):18 The Leadership Challenge: Encourage the Heart

Web MLE10619 Leadership (Videos):19 The Leadership Challenge: Inspire a Shared Vision

Web MLE10620 Leadership (Videos):20 The Leadership Challenge: Model the Way

Web MLE10621 Leadership (Videos):21 Tilt The Field: Attitude

Web MLE10622 Leadership (Videos):22 Tilt The Field: Leadership

Web MLE10623 Leadership (Videos):23 Tilt The Field: Perspective

Web MLE10624 Leadership (Videos):24 Transform, Don't Conform (Interview)

Web MLE10625 Leadership (Videos):25 Value Matters (Interview)

Leading from the Front Line

Web SKE60961 Challenges of the 21st Century Web SKE60962 Organizational Culture and

Leadership Web SKE60963 Energizing and Empowering

Employees Web SKE60964 Leadership and the Knowledge

Worker Web SKE60965 Leading Change from the Front

Line Web SKE60966 Dynamics of Leadership Web SKE60967 Leading from the Front Line

Simulation

Leading Teams Video Series

Web MLE10701 Leading Teams (Videos): 1 Creating Successful Teams (Interview)































































Web MLE10702 Leading Teams (Videos): 2 Developing Successful Teams

Web MLE10703 Leading Teams (Videos): 3 Successful Geo-Dispersed Teams (Interview)

Web MLE10704 Leading Teams (Videos): 4 Team Learning (Interview)

Web MLE10705 Leading Teams (Videos): 5 The Influence Edge and Your Team

Web MLE10706 Leading Teams (Videos): 6 Virtual Teams

Web MLE10707 Leading Teams (Videos): 7 Working Wounded: Teams at Work

Leading the Workforce Generations

Web SKE60991 Introduction to Work Force Generations

Web SKE60992 Attracting, Developing, and Retaining Generations

Web SKE60993 Leading Silent Generation and Baby Boom Workers

Web SKE60994 Leading Generations X and Next Web SKE60995 Making Cross-generational Teams

Work Web SKE60996 Cross-generational Workers in the

21st Century Web SKE60997 Leading the Workforce

Generations Simulation

Motivation

Web MLE13301 Motivation: 1 Leading with a Vision Web MLE13302 Motivation: 2 Communicating Web MLE13303 Motivation: 3 Rewarding and

Correcting Web MLE13304 Motivation: 4 Performance and

Training Web MLE13305 Motivation: 5 Building Trust Web MLE13306 Motivation Methods and

Strategies: 2 Leading for Commitment

Succession Planning for Business Environment

Web SKE61601 Succession Planning Overview Web SKE61602 Succession Planning Strategies Web SKE61603 Succession Planning and Human

Resources Web SKE61604 Succession Planning Management Web SKE61605 Initiating a Succession Plan

Simulation Web SKE61606 Implementing a Succession Plan

Simulation

Team Leadership

Web NGE42204 Team Leadership: Developing A High-Performance Team

Web NGE42205 Team Leadership: Conducting Productive Team Meetings

Web NGE42206 Team Leadership: Promoting Your Team's Effectiveness

Management

360-Degree Performance Appraisal

Web SKE60831 About 360-Degree Performance Feedback

Web SKE60832 Elements of a 360-degree Performance Review

Web SKE60833 Delivering 360-Degree Performance Feedback

Web SKE60834 360-Degree Performance Appraisal Simulation

Advanced Management Skills

Web SKE60951 Managing in a Global Business Environment

Web SKE60952 Managing Cross-Functions Web SKE60953 Managing For High Performance Web SKE60954 Managing Managers Web SKE60955 Managing Upward Relationships

Balanced Scorecard

Web NGE41401 Balanced Scorecard: Corporate Strategy

Web NGE41402 Balanced Scorecard: Implementing

Web NGE41403 Balanced Scorecard: Measuring Business Objectives

Coach with Confidence

Web SKE60125 Coaching for Business Web SKE60126 Successful Coaching

Relationships Web SKE60127 Key Stages in Coaching Web SKE60128 Coaching Skills Web SKE60129 Mindsets, Emotions and Coaching Web SKE60130 Coaching Trends Web SKE60131 Coach with Confidence Simulation Web SKE60132 Coaching Personalities and

Teams Simulation

Coaching Video Series

Web MLE10501 Coaching (Videos): 1 Performance Coaching: Career Coaching

Web MLE10502 Coaching (Videos): 2 Performance Coaching: Collaborating

Web MLE10503 Coaching (Videos): 3 Performance Coaching: Mentoring

Web MLE10504 Coaching (Videos): 4 Performance Coaching: Training

Delegation Skills

Web SKE60881 Delegation Basics Web SKE60882 The Personal Approach in

Delegation Web SKE60883 Managing the Delegated

Environment Web SKE60884 Effective Delegation Simulation

Effectively Managing Top Performers

Web SKE60791 Managing and Rewarding Top Performers

Essential Skills for Tomorrow's Managers

Web SKE60811 Competencies for Tomorrow's Managers

Web SKE60812 Development Tools for Tomorrow's Managers

Web SKE60813 The Manager as Coach and Counselor

Web SKE60814 The Manager as Project Champion

Web SKE60815 A Manager's Primer for Ensuring Accountability

Web SKE60816 Continuous Learning for Tomorrow's Managers

Web SKE60817 Essential Skills for Tomorrow's Managers Simulation


































































Web SKE60818 Essential People Management Skills Simulation

Fundamentals of Business Management

Web MLE12801 Fundamentals of Business Management: 1 Management in Perspective

Web MLE12802 Fundamentals of Business Management: 2 Functions of Front-Line Management

Web MLE12803 Fundamentals of Business Management: 3 Managerial Finance and Accounting

How to Overcome Negativity in the Workplace

Web SKE60921 The Path from Pessimism to Optimism

Web SKE60922 Proactive Approaches to Stop Negativity

Web SKE60923 Overcoming Organizational Negativity

Introduction to Management

Web MLE13101 Management Skills Introduction: 1 Ready! Set! Manage!

Web MLE13102 Management Skills Introduction: 2 Motivating

Web MLE13103 Management Skills Introduction: 3 Planning

Web MLE13104 Management Skills Introduction: 4 Communication

Web MLE13105 Management Skills Introduction: 5 Getting Input

Web MLE13106 Management Skills Introduction: 6 Dealing with Challenging People and Times

Web MLE13107 Management Skills Introduction: 7 Building Success

Management Video Series

Web MLE10801 Management (Videos): 1 Attracting Key Talent (Interview)

Web MLE10802 Management (Videos): 2 Bringing The Workplace to Life (Interview)

Web MLE10803 Management (Videos): 3 Delegation Strategies

Web MLE10804 Management (Videos): 4 Fire Up and Motivate Your Employees

Web MLE10805 Management (Videos): 5 Handling Performance Problems

Web MLE10806 Management (Videos): 6 Interviewing for Organizational Fit

Web MLE10807 Management (Videos): 7 Interviewing for Success

Web MLE10808 Management (Videos): 8 Knowledge Management (Interview)

Web MLE10809 Management (Videos): 9 Making 360 Degree Feedback Work

Web MLE10810 Management (Videos):10 Managing Performance

Web MLE10811 Management (Videos):11 Managing Telecommuters

Web MLE10812 Management (Videos):12 Motivate to Retain (Interview)

Web MLE10813 Management (Videos):13 Recruiting Top Talent

Web MLE10814 Management (Videos):14 Retaining Top Talent

Web MLE10815 Management (Videos):15 Retention for the Long Haul (Interview)

Web MLE10816 Management (Videos):16 Succession Planning

Web MLE10817 Management (Videos):17 The Costs of Attrition (Interview)

Web MLE10818 Management (Videos):18 The Diversity Manager

Web MLE10819 Management (Videos):19 Working Wounded: Becoming a New Manager

Web MLE10820 Management (Videos):20 Working Wounded: Counseling an Employee

Web MLE10821 Management (Videos):21 Working Wounded: The More You Give, The More You'll Get

Managing Change

Web MLE13201 Managing Change: 1 Refocusing Yourself

Web MLE13202 Managing Change: 2 Leading the Team

Web MLE13203 Managing Change: 3 Working with Individuals

Managing Contractors and Temporary Employees

Web SKE60941 Doing Business with Independent Contractors

Web SKE60942 Hiring Temporary (Contingent) Employees

Web SKE60943 Managing Contingent Employees Web SKE60944 Legal Pitfalls Regarding

Independent Contractors Web SKE60945 Working with Temporary Agencies Web SKE60946 Hiring and Managing Contractors

Simulation Web SKE60947 Final Exam: Managing Contractors

and Temporary Employees

Managing High Performers

Web NGE41221 Managing High Performers: Talent Retention Strategy

Web NGE41222 Managing High Performers: Identifying, Competencies and Interviewing

Web NGE41223 Managing High Performers: Training, Career and Rewards

Managing Problem Performance

Web SKE60265 Preventing Problem Performance Web SKE60266 Identifying Problem Performance Web SKE60267 Improving Problem Performance Web SKE60268 Dealing with Problem

Performance Web SKE60269 Averting Problem Performance

Simulation Web SKE60270 Addressing Problem Performance

Simulation

Managing Technical Professionals

Web SKE20212 Understanding Technical Professionals

Web SKE20213 Attracting, Motivating, and Retaining Technical Professionals

Web SKE20214 Models for Managing Technical Professionals

Web SKE20215 Developing Career Plans for Your Technical Professionals

Managing the Expert




























































Web NGE41201 Managing the Expert: Understanding Experts

Web NGE41202 Managing the Expert: Developing a Successful Environment

Web NGE41203 Managing the Expert: Managing the Unique Needs of Experts

Mentoring Essentials

Web SKE60871 Effective Mentoring Web SKE60872 The Mentoring Manager Web SKE60873 Implementing an Organization-

wide Mentoring Program Web SKE60874 Mentoring Strategies in the 21st

Century Web SKE60875 Achieving Success with the help of

a Mentor Web SKE60876 e-Mentoring Web SKE60877 Mentoring Essentials Simulation

Moving from Technical Professional to Management

Web SKE20205 Management Development for Technical Professionals

Web SKE20206 Communication Skills for Successful Management

Web SKE20207 Process Management Skills Web SKE20208 Leadership Development for

Technical Professionals Web SKE20209 Strategies for Transitioning into

Management Web SKE20210 Transitioning From Technical

Professional to Management Web SKE20211 From Technical Professional to

Leadership Simulation

Moving into a Management Role

Web SKE60801 Becoming a Manager Web SKE60802 A New Manager's Responsibilities

and Fears Web SKE60803 Lead and Communicate

Effectively as a New Manager Web SKE60804 A New Manager's Role in the

Company's Future Web SKE60805 Moving into Management

Simulation Web SKE60806 Leadership in Management

Simulation

Organizational Behavior

Web NGE41101 Organizational Behavior: Organizational Dynamics for Individuals

Web NGE41102 Organizational Behavior: Organizational Group Dynamics

Web NGE41103 Organizational Behavior: The Organizational System

Performance Appraisal

Web SKE60931 Continuous Performance Assessment

Web SKE60932 Reviewing Performance Web SKE60933 Performance Appraisal Simulation

Prime Manager

Web PL1056 Developing as a Manager: The Many Roles of a Manager

Web PL1057 Communicating Successfully: Speak Without Talking

Web PL1058 Communicating Successfully: Manage Better by Listening

Web PL1059 Communicating Successfully: Assert to Achieve

Web PL1060 Creating Successful Solutions: Identify the Core Issues

Web PL1061 Creating Successful Solutions: Solve Problems Creatively

Web PL1062 Creating Successful Solutions: Implement Solutions Decisively

Web PL1063 Empowering your Workgroup: Delegate for Results

Web PL1064 Empowering your Workgroup: Coach for Achievement

Web PL1065 Empowering your Workgroup: Evaluate Staff Performance

Web PL1066 Cultivating Great Teams: Create an Invincible Team

Web PL1067 Cultivating Great Teams: Inspire Team Success

Web PL1068 Cultivating Great Teams: Team Briefings for Success

Web PL1069 Cultivating Great Teams: Resolve Conflicts Positively

Remote Manager Practices

Web NGE41416 Remote Manager Practices - Hiring a Telecommuting Employee

Web NGE41417 Remote Manager Practices - Communicating with Employees

Web NGE41418 Remote Manager Practices - Motivating Employees

Web NGE41419 Remote Manager Practices- Monitoring Employee Performance

Web NGE41420 Remote Manager Practices- Delivering Performance Evaluations

Web NGE41421 Remote Manager Practices- Managing Poor Performance

Supporting Employees through the Change Process

Web SKE60861 Beginning the Change Process Web SKE60862 Managing Through the Change Web SKE60863 Incorporating Change in Your

Organization Web SKE60864 Supporting Employees through

Change Simulation Web SKE60865 Supporting Teams through

Change Simulation

Talent Management

Web NGE41411 Talent Management: Knowing Talent

Web NGE41412 Talent Management: Selecting Talent

Web NGE41413 Talent Management: Developing Talent

The Fundamentals of Business Crises Management

Web SKE60851 Preparing for Business Crises Web SKE60852 Responding to Business Crises Web SKE60853 Recovering from Business Crises Web SKE60854 The Fundamentals of Business

Crises Management Simulation

The Successful Facilitator

Web SKE60891 The Role of the Facilitator Web SKE60892 Facilitative Fundamentals:

Techniques and Tools Web SKE60893 Facilitating Work Groups and

Meetings Web SKE60894 Facilitating Challenging Situations



































































Web SKE60895 Facilitative Formats and Tools: Offering Options

Web SKE60896 The Facilitative Leader Web SKE60897 The Successful Facilitator

Simulation

Virtual Team Management

Web NGE42301 Virtual Team Management: Developing Virtual Teams

Web NGE42302 Virtual Team Management: Managing Virtual Team Relationships

Web NGE42303 Virtual Team Management: Coaching Virtual Team Members

Professional Effectiveness

Communication

Advanced Business Communication

Web NGE45271 Advanced Business Communication: Guidelines for Effective Communication

Web NGE45272 Advanced Business Communication: Business Writing for Results

Web NGE45273 Advanced Business Communication: Enhancing the Communication Message

Anger Management in The Workplace

Web SKE61781 Experiencing Anger Web SKE61782 Managing Your Anger Web SKE61783 Managing Anger in the Workplace

Simulation

Assertive Communication

Web SKE61671 Professional Assertiveness Web SKE61672 Assertiveness from the Inside Out Web SKE61673 Assertive Communication

Simulation

Building Better Work Relationships

Web MLE12101 Building Relationships: 1 Socializing at Work

Web MLE12102 Building Relationships: 2 Understanding Behavioral Intentions

Web MLE12103 Building Relationships: 3 Choosing Your Approach

Web SKE61681 Building Effective Interfunctional Relationships

Web SKE61682 Building Effective Intercultural Relationships

Web SKE61683 Building Effective Intergender Relationships

Web SKE61684 Working Effectively with Customers

Web SKE61685 Working Effectively with Business Partners

Web SKE61686 Building Better Work Relationships Simulation

Business Etiquette and Professionalism

Web SKE61674 Everyday Business Etiquette Web SKE61675 Communication Etiquette Web SKE61676 Etiquette and the Business

Meeting

Web SKE61677 Etiquette for Supervisors Web SKE61678 Business Etiquette and

Professionalism Simulation

Business Grammar Essentials

Web MLE12901 Grammar: 1 Fundamental Sentence Structures

Web MLE12902 Grammar: 2 Punctuation Web MLE12903 Grammar: 3 Complex Sentence

Structures Web MLE12904 Grammar: 4 Advanced Grammar Web SKE60236 Foundations of Grammar Web SKE61692 Sentence Construction Web SKE61693 Understanding Writing Mechanics Web SKE61694 Punctuating with Skill

Business Writing Essentials

Web SKE61621 Writing with Intention Web SKE61622 Avoiding Errors in Usage and

Punctuation Web SKE61623 Avoiding Grammatical Errors in

Business Writing Web SKE61624 Crisp Composition Web SKE61625 Writing to Reach the Audience Web SKE61626 Getting the Most from Business

Documents Web SKE61627 The Writing Process Web SKE61628 Final Exam: Business Writing

Essentials

Communicating with Power

Web MLE12301 Communicating with Power: 1 Elements of Powerful Communication

Web MLE12302 Communicating with Power: 2 Persuasive Appeals

Web MLE12303 Communicating with Power: 3 Modes of Persuasion

Web MLE12304 Communicating with Power: 4 Active Listening

Web MLE12305 Communicating with Power: 5 Resolving Conflict

Web MLE12306 Communicating with Power: 6 Negotiation

Communication Video Series

Web MLE11201 Communication (Videos): 1 Curing Common Meeting Ailments (Interview)

Web MLE11202 Communication (Videos): 2 Effective Business Writing

Web MLE11203 Communication (Videos): 3 High Performance Communication

Web MLE11204 Communication (Videos): 4 Keeping Meeting Participants Awake (Interview)

Web MLE11205 Communication (Videos): 5 The People Styles Model

Web MLE11206 Communication (Videos): 6 People Styles at Work

Web MLE11207 Communication (Videos): 7 Resolving Conflict

Web MLE11208 Communication (Videos): 8 Telephone Etiquette

Web MLE11209 Communication (Videos): 9 The Influence Edge and E-Mail

Web MLE11210 Communication (Videos):10 Understanding Negotiation

Web MLE11211 Communication (Videos):11 Working Wounded: Effective Business Presentations
































































Web MLE11212 Communication (Videos):12 Working Wounded: Giving an Apology at Work

Web MLE11213 Communication (Videos):13 Working Wounded: Leading a Successful Meeting

Web MLE11214 Communication (Videos):14 Working Wounded: Making Group Decisions

Web MLE11215 Communication (Videos):15 Working Wounded: Working Through Conflict

Dealing with Conflict in the Workplace

Web SKE61731 Perspectives on Conflict Web SKE61732 Handling Conflict with Others Web SKE61733 Managing Conflict in the

Organization Web SKE61734 Dealing with Conflict in the

Workplace Simulation Web SKE61735 Managing Conflict in the

Workplace Simulation

Delivering Successful Presentations

Web SKE61711 Presenting to Succeed Web SKE61712 Delivering Your Message Web SKE61713 Presentation Resources Available

to You Web SKE61714 Delivering Successful

Presentations Simulation

Effective Business Communication

Web MLE12601 Effective Business Communication: 2 The Planning Worksheet

Web MLE12602 Effective Business Communication: 3 Writing Skills

Web MLE12603 Effective Business Communication: 4 Patterns of Development

Web MLE12604 Effective Business Communication: 5 Letters

Web MLE12605 Effective Business Communication: 6 Memos, E-Mail and Other Communications

Web MLE12606 Effective Business Communication: 7 Reports

Web MLE12607 Effective Business Communication: 8 Documentation

Effective Business Meetings

Web SKE61721 Planning Effective Business Meetings

Web SKE61722 Leading Effective Business Meetings

Web SKE61723 Participating Effectively in Business Meetings

Web SKE61724 Effective Business Meetings Simulation

Effective Listening Skills

Web SKE60235 The Basics of Listening Web SKE61652 Listening for Comprehension Web SKE61653 Listening for Higher Purposes Web SKE61654 Enhancing Your Listening Skills Web SKE61655 Effective Listening Skills

Simulation

Effective Presentations

Web MLE12701 Effective Presentations: 1 Preparing for a Presentation

Web MLE12702 Effective Presentations: 2 Developing an Effective Message

Web MLE12703 Effective Presentations: 3 Improving Delivery Skills

Web MLE12704 Effective Presentations: 4 Using PowerPoint and Other Visuals

Effective Use of Feedback for Business

Web SKE61771 An Essential Guide to Giving Feedback

Web SKE61772 Coping with Criticism and Feedback

Web SKE61773 Giving Feedback to Colleagues Web SKE61774 Team Feedback: A guide Web SKE61775 Giving Feedback: A Manager's

Guide Web SKE61776 Effective Feedback for Employees

and Colleagues Simulation Web SKE61777 Effective Use of Feedback for

Teams Simulation

Email Essentials

Web SKE61701 Essentials of Electronic Communication

Web SKE61702 Optimizing Email at Work Web SKE61703 E-mail and Organizational

Communication Web SKE61704 E-mail as a Marketing Tool

Emotional Intelligence in the Workplace

Web SKE61641 What Is Emotional Intelligence? Web SKE61642 Emotional Intelligence at Work Web SKE61643 Teamwork and Emotional

Intelligence Web SKE61644 Increasing Your Emotional

Intelligence Web SKE61645 The Emotionally Intelligent Leader Web SKE61646 Emotional Intelligence in the

Workplace Simulation

Getting Results Without Authority

Web SKE61761 Building Relationships to Get Results

Web SKE61762 Teamwork and Results Without Authority

Web SKE61763 Leadership Without Authority Web SKE61764 Gaining Allies, Creating Change Web SKE61765 Getting Results through

Communication Web SKE61766 Getting Results from the Boss Web SKE61767 Getting Results without Authority

Simulation

How to Write an Effective Internal Business Case

Web SKE61785 Preparing a Business Case Web SKE61786 Writing a Business Case Web SKE61787 Presenting Your Case Web SKE61791 Preparing an Effective Internal

Business Case Simulation

International Communications

Web SKE61631 The Impact of Culture on Communication

Web SKE61632 The Art of Global Communication Web SKE61633 Improving Your Cross-cultural

Communications


































































Web SKE61634 International Communications Simulation

Web SKE61635 Cross-cultural Communications Simulation

Interpersonal Communication Skills for Business

Web SKE61611 The Process of Interpersonal Communications

Web SKE61612 The Mechanics of Effective Communication

Web SKE61613 Communication Skills for the Workplace

Web SKE61614 Communicate for Results Web SKE61615 Communication Skills for

Leadership Web SKE61616 Communication Skills for

Resolving Conflict Web SKE61617 Communicate for Contacts Web SKE61618 Interpersonal Communication

Skills for Business Simulation Web SKE61619 Interpersonal Communication

Skills for Teams Simulation

Managing and Working with Difficult People

Web MLE12501 Dealing with Difficult People: 1 Managing Against the Odds

Web MLE12502 Dealing with Difficult People: 2 Consideration

Web MLE12503 Dealing with Difficult People: 3 Attitude

Web MLE12504 Dealing with Difficult People: 4 Trust

Web MLE12505 Dealing with Difficult People: 5 Power

Web MLE12506 Dealing with Difficult People: 6 Communication

Web MLE12507 Dealing with Difficult People: 7 Responsibility

Web SKE61661 Difficult People in the Workplace Web SKE61662 Working with Aggressive People Web SKE61663 Working with Negative People and

Procrastinators Web SKE61664 Working with Arrogant and

Duplicitous People Web SKE61665 Managing and Working with

Difficult People Simulation Web SKE61666 Communicating Effectively with

Difficult Coworkers Simulation

Negotiating

Web MLE13401 Negotiating: 1 Negotiating Techniques

Web MLE13402 Negotiating: 2 Gaining Control Web MLE13403 Negotiating: 3 Closing the Deal Web MLE13404 Negotiating: 4 Everyday

Negotiations

Negotiating to Win: Getting the Results You Want

Web SKE61751 Crafting a Deal Web SKE61752 Connect and Communicate Web SKE61753 The Negotiation Process Web SKE61754 The Dynamics of Interaction Web SKE61755 Inclusive Negotiating Web SKE61756 When the Going Gets Tough Web SKE61757 The Master Negotiator Web SKE61758 Negotiating to Win Simulation

Organizational Communication

Web NGE45241 Organizational Communication: The Fundamentals

Web NGE45242 Organizational Communication: Communicating in the Workplace

Web NGE45243 Organizational Communication: Managing Communication

Prime Communication

Web PL1051 Communicating Clearly: Write to be Understood

Web PL1052 Communicating Clearly: Speak to be Heard

Web PL1053 Presenting Your Ideas: Plan for High Impact

Web PL1054 Presenting Your Ideas: Captivate Your Audience

Prime Negotiation

Web PL1096 Moving Past Conflict: Handle Conflict Rationally

Web PL1097 Moving Past Conflict: Negotiate for Resolution

Web PL1098 Preparing to Negotiate: Know Your Game Position

Web PL1099 Preparing to Negotiate: Know the Opposing Position

Web PL1100 Preparing to Negotiate: Size Up the Playing Field

Web PL1101 Selecting Your Strategy: Choose Your Game Plan

Web PL1102 Selecting Your Strategy: Compete to Win

Web PL1103 Selecting Your Strategy: Collaborate for Solutions

Web PL1104 Selecting Your Strategy: Compromise to Move Forward

Web PL1105 Selecting Your Strategy: Choosing Not to Negotiate

Web PL1106 Selecting Your Strategy: Legal and Ethical Concerns

Prime Writing

Web PL1131 A Process for Business Writing: The POWER Writing Process

Web PL1132 Plan and Organize Your Documents: Plan Before Writing

Web PL1133 Plan and Organize Your Documents: Brainstorm Before Writing

Web PL1134 Write for Business Success: Break Writing Barriers

Web PL1135 Plan and Organize Your Documents: Structure Texts for Clarity

Web PL1136 Evaluate and Revise for Impact: Check Your Writing Style

Web PL1137 Evaluate and Revise for Impact: Review Texts Systematically

Telephone Skills For Business Professionals

Web SKE61741 Effective Telephone Techniques Web SKE61742 Making Telephone Calls Count Web SKE61743 Telephone Skills for Business

Professionals Simulation

Foundation Skills

Basic Business Math Skills

Web MLE12001 Basics of Business Math: 1 Fractions

Web MLE12002 Basics of Business Math: 2 Decimals




































































Web MLE12003 Basics of Business Math: 3 Calculator

Web MLE12004 Basics of Business Math: 4 Equations

Web MLE12005 Basics of Business Math: 5 Percents

Web MLE12006 Basics of Business Math: 6 Reports

Web SKE61801 Whole Numbers, Fractions, and Equations

Web SKE61802 Decimals and Percents Web SKE61803 Ratios, Averages and Graphs

Personal Development

Achieving Organizational Excellence Through Critical Thinking

Web SKE61001 The Role of Critical Thinking in Organizations

Web SKE61002 Developing Fundamental Critical Thinking Skills

Web SKE61003 Strategies for Facilitating Critical Thinking

Web SKE61004 Critical Thinking Skills for Managing

Web SKE61005 Organizational Scope of Critical Thinking

Web SKE61006 Critical Thinking Strategies Simulation

Business Professionalism

Web SKE61011 Personal Accountability: Working for Your Inner Boss

Web SKE61012 Self-empowerment: Managing from Within

Web SKE61013 Goals and Goal Setting Web SKE61014 Developing a Positive Attitude Web SKE61015 Successful Lifelong Learning Web SKE61016 Business Professionalism

Simulation

Business Travel Safety

Web NGE43061 Business Travel Safety: Domestic Travel

Web NGE43062 Business Travel Safety: International Travel

Web NGE43063 Business Travel Safety: Forming a Corporate Travel Safety Program

Web NGE43064 Business Travel Safety: Safety Measures for Travelers

Career Development Video Series

Web MLE11101 Career Development (Videos): 1 Been There, Done That, Now What?

Web MLE11102 Career Development (Videos): 2 The Influence Edge and Your Career

Creativity and Innovation in the Workplace

Web SKE61811 The Foundations of Creativity and Innovation

Web SKE61812 Generating Creative and Innovative Ideas

Web SKE61813 Evaluating Creative and Innovative Ideas

Web SKE61814 Implementing Creative and Innovative Ideas

Web SKE61815 Creativity and Innovation in the Workplace Simulation

Dealing with Organizational Change

Web SKE61861 Perspectives on Organizational Change

Web SKE61862 Being Prepared for Change Web SKE61863 Communicating During

Organizational Change Web SKE61864 Dealing with Organizational

Change Simulation

Ethics in Business

Web MLE12201 Business Ethics: 1 What You Don't Know Can Hurt You

Web MLE12202 Business Ethics: 2 Everyday Ethical Dilemmas

Web MLE12203 Business Ethics: 3 Ethical Dilemmas and the Law

Web MLE12204 Business Ethics: 4 Individual Values; Organizational Values

Web SKE61841 Ethical Decision Making Web SKE61842 Managerial Business Ethics Web SKE61843 Organizational Ethics Web SKE61844 Corporate Social Responsibility Web SKE61845 Ethics in Business Simulation

Fast-tracking Your Career

Web SKE61821 Get Your Career on the Fast Track Web SKE61822 Basic Business Skills to Get You

on the Fast Track Web SKE61823 Communication Skills to Fast-track

Your Career Web SKE61824 Interpersonal Skills on the Fast

Track Web SKE61825 The Boss Factor Web SKE61826 Improving Your Image Web SKE61827 Fast-Tracking Your Career

Simulation

Living a Balanced Life

Web SKE61851 Finding Your Life Balance Web SKE61852 Success Over Stress Web SKE61853 Strategies for Better Balance Web SKE61854 Living a Balanced Life Simulation

Prime Effectiveness

Web PL1081 Balancing Stress: Measuring Stress

Web PL1082 Balancing Stress: Simple Solutions for Stress

Web PL1083 Balancing Stress: Stress Relieving Habits

Web PL1084 Balancing Stress: Devise a Stress Control Plan

Web PL1085 Expanding Time: Develop SMART Goals

Web PL1086 Expanding Time: Remove Your Barriers

Web PL1087 Expanding Time: Focus on What is Important

Web PL1088 Working Collaboratively: Assert Your Influence

Web PL1089 Working Collaboratively: Build Rapport, Gain Trust

































































Web PL1090 Working Collaboratively: Communicate Your Goals

Web PL1091 Working Collaboratively: Extend Your Influence

Web PL1092 Working with Difficult People: Recognize Work Styles

Web PL1093 Working with Difficult People: Respond to Challenges

Web PL1094 Working with Difficult People: Cope With Continued Conflict

Prime Problem Solving

Web PL1143 Solving Problems Logically: Solve Problems Together

Web PL1144 Solving Problems Logically: The Problem Solving Process

Web PL1146 Defining the Issue: Determine the Real Problem

Web PL1147 Investigating the Problem: Use Investigative Tools

Web PL1148 Investigating the Problem: Gather Evidence

Web PL1149 Investigating the Problem: Interpret Data

Web PL1150 Selecting the Solution: Solve Problems Methodically

Web PL1151 Selecting the Solution: Group-Based Solutions

Web PL1152 Selecting the Solution: Cost-Benefit Solutions

Web PL1153 Accepting the Decision: Sell Your Solution

Web PL1154 Accepting the Decision: Implement Decisions

Web PL1155 Making Group Decisions: Working Together

Web PL1156 Making Group Decisions: The Nature of Groups

Web PL1157 Making Group Decisions: Ensure Group Success

Problem-solving and Decision-making for Business

Web SKE61871 Foundations of Effective Thinking Web SKE61872 Framing the Problem Web SKE61873 Generating Alternatives in

Problem Solving Web SKE61874 Dynamic Decision Making Web SKE61875 Implementing and Evaluating a

Decision Web SKE61876 Problem Solving and Decision

Making in Groups Web SKE61877 Creative Problem Solving and

Effective Thinking Simulation Web SKE61878 Rational Problem Solving and

Decision-making Simulation

Self-Management Video Series

Web MLE11301 Self-Management (Videos): 1 Becoming More Assertive

Web MLE11302 Self-Management (Videos): 2 Business Protocol

Web MLE11303 Self-Management (Videos): 3 Creative Time Management for the New Millennium

Web MLE11304 Self-Management (Videos): 4 Dealing with Non-Stop Change

Web MLE11305 Self-Management (Videos): 5 Goal Setting and Action Planning

Web MLE11306 Self-Management (Videos): 6 Leap of Faith

Web MLE11307 Self-Management (Videos): 7 Self-Motivation Through Self-Talk

Web MLE11308 Self-Management (Videos): 8 Self-Talk First Aid Kit

Web MLE11309 Self-Management (Videos): 9 The Dynamics of Self-Talk (Interview)

Web MLE11310 Self-Management (Videos):10 The Influence Edge and Change

Web MLE11311 Self-Management (Videos):11 The Influence Edge Model

Web MLE11312 Self-Management (Videos):12 Working Wounded: Dealing with a Messy Desk

Web MLE11313 Self-Management (Videos):13 Working Wounded: Getting More Work Done

Web MLE11314 Self-Management (Videos):14 Working Wounded: Office Politics

Web MLE11315 Self-Management (Videos):15 Working Wounded: Performance Appraisals

Stress Management

Web MLE14001 Stress Management: 1 Stress on the Job

Web MLE14002 Stress Management: 2 Resisting Stress

Web MLE14003 Stress Management: 3 Assertiveness

Web MLE14004 Stress Management: 4 Coping with Anger

Time Management Fundamentals

Web MLE14201 Time Management Fundamentals: 1 Evaluating and Improving Time Management

Web MLE14202 Time Management Fundamentals: 2 Organizing Tasks and Creating Uninterrupted Time

Web MLE14203 Time Management Fundamentals: 3 Managing Meetings

Web MLE14204 Time Management Fundamentals: 4 Managing Workload

Web MLE14205 Time Management Fundamentals: 5 Managing Time with Co-Workers

Work and Life Balance Video Series

Web MLE11401 Work and Life Balance (Videos): 1 Child Care Selection

Web MLE11402 Work and Life Balance (Videos): 2 Elder Care Selection

Web MLE11403 Work and Life Balance (Videos): 3 Embracing New Technology

Web MLE11404 Work and Life Balance (Videos): 4 Exhausted Single Working Parent

Web MLE11405 Work and Life Balance (Videos): 5 Financial Planning for Elder Care

Web MLE11406 Work and Life Balance (Videos): 6 Making a Case to Telecommute (Interview)

Web MLE11407 Work and Life Balance (Videos): 7 Overload in an Over-Wired World (Interview)

Web MLE11408 Work and Life Balance (Videos): 8 Telecommuting

Web MLE11409 Work and Life Balance (Videos): 9 The Moral Dilemma of Success

Web MLE11410 Work and Life Balance (Videos):10 The Risks of Job Burnout

Web MLE11411 Work and Life Balance (Videos):11 Working Wounded: Connecting With Your Kids When Traveling
































































Web MLE11412 Work and Life Balance (Videos):12 Working Wounded: Information Overload

Working More Effectively - Taking Control of Your Time

Web SKE61831 You and Your Time Web SKE61832 Techniques for Better Time

Management Web SKE61833 Developing Good Time

Management Habits Web SKE61834 Working More Effectively

Simulation

Working without a Net - The Business of Risk

Web SKE61881 Risk Basics Web SKE61882 Approaches to Risk Management Web SKE61883 Decisions and Risk Web SKE61884 Strategic Planning and Risk

Management Web SKE61885 Risk Strategies: The Cutting Edge Web SKE61886 Working without a Net: Decisions

Simulation

Workplace Environment Video Series

Web MLE10401 Workplace Environment (Videos): 1 Computer Comfort

Web MLE10402 Workplace Environment (Videos): 2 Diversity Effectiveness - An Overview

Web MLE10403 Workplace Environment (Videos): 3 E-Mail and Internet Privacy at Work

Web MLE10404 Workplace Environment (Videos): 4 Ethical Decision Making

Web MLE10405 Workplace Environment (Videos): 5 Ethics in the Workplace - Choose Wisely!

Web MLE10406 Workplace Environment (Videos): 6 Moving Toward Diversity Effectiveness

Web MLE10407 Workplace Environment (Videos): 7 Preventing Sexual Harassment

Web MLE10408 Workplace Environment (Videos): 8 Preventing Sexual Harassment (Presentation Style)

Web MLE10409 Workplace Environment (Videos): 9 Preventing Violence in the Workplace

Web MLE10410 Workplace Environment (Videos):10 Preventing Violence in the Workplace (Presentation Style)

Web MLE10411 Workplace Environment (Videos):11 Workplace Violence: Ingredients for Disaster

Web MLE10412 Workplace Environment (Videos):12 Working Wounded: Overcoming Your Own Bias

Project Effectiveness

Business Analysis

Certified Business Analysis Professional (CBAP)

Web SKE60227 Core Concepts in Business Analysis

Web SKE60228 Enterprise Analysis and Making a Business Case

Web SKE60229 Introduction to Requirements Planning

Web SKE60230 Requirements Planning and Management

Web SKE60231 Eliciting Requirements Web SKE60232 Analyzing Requirements Web SKE60233 Validating Requirements

Project Management

Advanced Project Leadership

Web NGE41524 Advanced Project Leadership: Organization, Strategy and Business Needs

Web NGE41525 Advanced Project Leadership: Navigating Corporate Structures

Web NGE41526 Advanced Project Leadership: Bringing Home the Value

Web NGE41527 Advanced Project Leadership: Selling Project Management to the Organization

Advanced Project Management

Web NGE41512 Advanced Project Management: Building Productive Stakeholder Relationships

Web NGE41513 Advanced Project Management: Project Estimating Techniques

Web NGE41514 Advanced Project Management: Managing Accelerated Projects

Web NGE41515 Advanced Project Management: Setting Up a Project Office

Web NGE41516 Advanced Project Management: Portfolio Management

Web NGE41517 Advanced Project Management: Project Management Maturity

Managing Software Project Outsourcing

Web SKE60193 Making the Right Outsourcing Decision

Web SKE60194 Planning the Outsourcing Deal Web SKE60195 The Outsourcing Project Web SKE60196 Determining Project Quality

Standards and Milestones Web SKE60197 Measuring Project Outsourcing

Success

Portfolio Management (PMI® Standard-aligned)

Web SKE60222 Introduction to Portfolio Management

Web SKE60223 Portfolio Management Processes and the Organization

Web SKE60224 Portfolio Management Processes

Prime Project Management Fundamentals

Web PL1018 Project Management: Overview Web PL1019 Project Management: Initiating a

Project Web PL1020 Project Management: Planning a

Project Scope Web PL1021 Project Management: Planning

Project Activities Web PL1022 Project Management: Project Cost Web PL1023 Project Management: Executing a

Project Web PL1024 Project Management: Controlling a

Project Web PL1025 Project Management: Closing a

Project

Prime Project Management Professional


























































Web PL1027 Project Management Professional: Integration Management

Web PL1028 Project Management Professional: Scope Management

Web PL1029 Project Management Professional: Time Management I

Web PL1030 Project Management Professional: Time Management II

Web PL1031 Project Management Professional: Cost Management

Web PL1032 Project Management Professional: Quality Management

Web PL1033 Project Management Professional: Human Resources Management

Web PL1034 Project Management Professional: Communications Management

Web PL1035 Project Management Professional: Risk Management

Web PL1036 Project Management Professional: Procurement Management

Web PL1037 Project Management Professional: Certification Review

Web PL1038 Project Management Professional: Professional Responsibility

Program Management (PMI Standard-aligned)

Web SKE60216 Introduction to Program Management

Web SKE60217 Program Lifecycle and Organization

Web SKE60218 Program Management Processes and the Initiating Process Group

Web SKE60219 Program Planning Web SKE60220 The Execution Process Group Web SKE60221 Monitoring, Controlling, and

Closing Programs

Project Communications Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60187 Communications Planning and Information Distribution

Web SKE60188 Performance Reporting and Stakeholder Management

Web SKE60189 Project Communications Management Simulation

Project Cost Management (PMBOK® Guide -Third Edition-aligned)

Web SKE60180 Estimating Activity Costs Web SKE60181 Budgeting and Controlling Costs

Project Human Resource Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60184 Elements of Project Human Resource Management

Web SKE60185 Implementing Project Human Resource Management

Web SKE60186 Project Human Resources Management Simulation

Project Integration Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60174 Initiating a Project and Preparing the Project Plan

Web SKE60175 Project Integration: Executing and Completing a Project

Project Leadership

Web NGE41521 Project Leadership: Leading the Project Team

Web NGE41522 Project Leadership: Communicating Within a Project Team

Web NGE41523 Project Leadership: Overcoming Obstacles

Project Management Essentials - (PMBOK® Guide - Third Edition-aligned)

Web SKE60167 An Introduction to Project Management (PMBOK-Third Edition aligned)

Web SKE60168 Project Lifecycles and Stakeholders

Web SKE60169 Introduction to Project Process Groups and Initiating a Project

Web SKE60170 Project Planning Web SKE60171 Executing, Monitoring &

Controlling, and Closing a Project Web SKE60172 Project Management Essentials

Simulation

Project Management for IT Professionals

Web SKE60200 Introduction to IT Project Management

Web SKE60201 Functions of IT Project Management

Web SKE60202 The Life Cycle of an IT Project Web SKE60203 Managing the Execution and

Control of IT Projects Web SKE60204 Managing Efficiencies of IT

Projects Web SKE60205 Project IT Management Simulation

- The Early Stages Web SKE60206 Project IT Management Simulation

- Design to Rollout Web SKE60207 Final Exam: Project Management

for IT Professionals

Project Management for Non-Project Managers

Web SKE60161 Project Management Fundamentals

Web SKE60162 Transitioning into a Project Management Role

Web SKE60163 Initiating and Planning a Project Web SKE60164 Managing a Project Web SKE60165 Troubleshooting and Closing the

Project Web SKE60166 Project Management for Non-

Project Managers Simulation

Project Management for Verticals

Web NGE41601 Project Management: Government

Project Management from a People Perspective

Web MLE13601 Project Management from a People Perspective: 1 Working Across Departments

Web MLE13602 Project Management from a People Perspective: 2 Building and Leading a Team

Web MLE13603 Project Management from a People Perspective: 3 Managing Project Stakeholders

Web MLE13604 Project Management from a People Perspective: 4 Communicating Effectively


























































Web MLE13605 Project Management from a People Perspective: 5 Key Documentation

Web MLE13606 Project Management from a People Perspective: 6 Balancing Multiple Projects

Project Management Introduction

Web MLE13501 Project Management: 1 Project Management Overview

Web MLE13502 Project Management: 2 Understanding the Project Manager's Role

Web MLE13503 Project Management: 3 Defining the Problem

Web MLE13504 Project Management: 4 Determining the Strategy

Web MLE13505 Project Management: 5 Developing the Work Breakdown Structure

Web MLE13506 Project Management: 6 Estimating and Scheduling Resources

Web MLE13507 Project Management: 7 Understanding Scheduling Computations

Web MLE13508 Project Management: 8 Tracking Project Activities

Web MLE13509 Project Management: 9 Closing Out the Project

Web MLE13510 Project Management:10 Formalizing Project Management Standards

Web MLE13511 Project Management:11 Developing Project Teams

Web MLE13512 Project Management:12 Ensuring Your Own Effectiveness

Project Management Professional Certification 2005

Web MLE13701 Project Management Professional Certification 2005: 1 Project Management Framework and Initiating the Project

Web MLE13702 Project Management Professional Certification 2005: 2 Project Planning

Web MLE13703 Project Management Professional Certification 2005: 3 Project Execution and Quality Management

Web MLE13704 Project Management Professional Certification 2005: 4 Project Monitoring and Control

Web MLE13705 Project Management Professional Certification 2005: 5 Project Closing

Web MLE13706 Project Management Professional Certification 2005: 6 Professional Responsibility

Web MLE13707 Project Management Professional Certification 2005: 7 Practice Exams

Project Management Professional Responsibility

Web SKE60198 Ethics and Professional Knowledge (PMBOK aligned)

Web SKE60199 Stakeholder Interests and Cultural Diversity (PMBOK aligned)

Project Procurement Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60190 Planning Project Procurement and Requesting Seller Responses

Web SKE60191 Choosing Sellers and Administering and Closing Contracts

Web SKE60192 Project Procurement Management Simulation

Project Quality Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60182 Planning for Quality Web SKE60183 Performing Quality Assurance and

Control

Project Risk Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60112 Planning and Identifying Project Risk

Web SKE60113 Analyzing Project Risk Web SKE60114 Responding to and Controlling

Project Risk

Project Scope Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60176 Planning Project Scope Web SKE60177 Controlling Project Scope

Project Teams

Web NGE42221 Project Team Management: Participating in a Project Team

Web NGE42222 Project Team Management: Team Building Techniques

Web NGE42223 Project Teams: Building a Project Team

Project Time Management (PMBOK® Guide - Third Edition-aligned)

Web SKE60178 Elements of Project Time Management

Web SKE60179 Project Scheduling

Strategic Project Management for IT Projects

Web SKE60208 Strategic Planning and Positioning for IT Projects

Web SKE60209 Strategic Approaches to Managing IT Projects

Web SKE60210 Estimating the IT Project Work Effort

Web SKE60211 IT Project Leadership, Authority & Accountability

Web SKE60212 Managing Multiple IT Projects Web SKE60213 Cost Management and IT Project

Trade-offs Web SKE60214 Strategic Project Management for

IT Projects Simulation Web SKE60215 Final Exam: Strategic Project

Management for IT Projects

Team Building

Creating High-performance On-site and Virtual Teams

Web SKE61191 Launching Successful On-site and Virtual Teams

Web SKE61192 Leading Successful On-site Teams

Web SKE61193 Leading Virtual Teams Web SKE61194 Facilitating On-site and Virtual

Teams Web SKE61195 Creating High-Performance and

Virtual Teams Simulation 800/938-1222 Caliber Data Training www.caliberdt.com

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Web SKE61196 Leading Virtual Teams Simulation

Making Teams Work: Capitalizing on Conflict

Web SKE61211 Team Conflict: The Seeds of Dissent

Web SKE61212 Analyzing Workplace War Zones Web SKE61213 Getting Past Clashes: Valuing

Team Diversity Web SKE61214 Conquering Conflict through

Communication Web SKE61215 The Path to Peace and Harmony Web SKE61216 Manager's Performance Guide -

Team Conflict Skills Web SKE61217 Making Teams Work Simulation

Participating in Teams

Web SKE61201 Effective Team-building Strategies Web SKE61202 Effectively Communicating in

Teams Web SKE61203 The Individual's Role in a Team Web SKE61204 Participating in Teams Simulation

Prime Team Building

Web PL1071 Building Dynamic Teams: Build Dynamic Teams

Web PL1072 Building Dynamic Teams: Drive to a Mission

Web PL1073 Building Dynamic Teams: Strive for Effectiveness

Web PL1074 Building Dynamic Teams: Thrive on Teamwork

Web PL1076 Succeeding Through Teamwork: Tune Into Team Communication

Web PL1077 Succeeding Through Teamwork: Resolve Team Conflict

Web PL1078 Succeeding Through Teamwork: Differences Make Great Teams

Web PL1079 Succeeding Through Teamwork: Motivate Teams to Excel

Web PL1090 Working Collaboratively: Communicate Your Goals

Prime Team Performance

Web PL1112 Making Team Decisions: Brainstorm as a Team

Web PL1113 Making Team Decisions: Decide Through Silent Voting

Web PL1114 Making Team Decisions: Merge Team Opinions

Web PL1115 Making Team Decisions: Organize Team Consensus

Web PL1116 Making Team Decisions: Choose Between Alternatives

Web PL1117 Making Team Decisions: Rank Choices by Criteria

Web PL1118 Measuring Team Performance: Measure for Success

Web PL1119 Measuring Team Performance: Select the Right Metrics

Web PL1120 Measuring Team Performance: Survey for Accurate Data

Web PL1121 Measuring Team Performance: Focus on Perceptions

Web PL1122 Measuring Team Performance: Learn from Results

Teams that Work

Web MLE14101 Teams That Work: 1 Building Effective Teams

Web MLE14102 Teams That Work: 2 Leading Effective Teams

Sales and Customer Facing Skills

Consulting Skills

Consulting with the External Client

Web SKE61461 Essentials of External Consulting Web SKE61462 The Client-Consultant

Relationship Web SKE61463 Diagnosing and Planning Web SKE61464 Managing Delivery Web SKE61465 Evaluation and Review Web SKE61466 Consulting with the External Client

Simulation

Consulting with the Internal Client

Web SKE61471 Essentials of Internal Consulting Web SKE61472 Internal Consulting Skills Web SKE61473 Establishing a Relationship with

Internal Clients Web SKE61474 A Workable Solution for Internal

Clients Web SKE61475 Evaluating Internal Assignments Web SKE61476 Consulting with the Internal Client

Simulation

Internal Consulting for the Technical Professional

Web SKE61481 The Technical Professional as Internal Consultant

Web SKE61482 Creating Effective Contracts Web SKE61483 Using Data as a Technical

Professional Consultant Web SKE61484 Resistance and Technical

Professional Consultants

Contracting

Government Contracting

Web NGE49921 Government Contracting: Overview of Government Contracts

Web NGE49922 Government Contracting: Working with Government Contracts

Customer Service

Customer Service

Web MLE12401 Customer Service: 1 Defining Service

Web MLE12402 Customer Service: 2 Communicating

Web MLE12403 Customer Service: 3 Fixing Problems

Web MLE12404 Customer Service: 4 Building a Department

Web MLE12405 Customer Service: 5 Tools of the Trade

Customer Service Video Series

Web MLE10001 Customer Service (Videos): 1 Building Customer Loyalty

Web MLE10002 Customer Service (Videos): 2 Delighting Your Customers

Web MLE10003 Customer Service (Videos): 3 Building Web Relationships (Interview)






























































Web MLE10004 Customer Service (Videos): 4 Creating Customer Value

Web MLE10005 Customer Service (Videos): 5 Crown Your Customers (Interview)

Web MLE10006 Customer Service (Videos): 6 Customer Convenience is Key to E-Commerce (Interview)

Web MLE10007 Customer Service (Videos): 7 Customer Service Strategy

Web MLE10008 Customer Service (Videos): 8 Dealing with Customer Complaints

Web MLE10009 Customer Service (Videos): 9 Exceeding Customer Expectations

Web MLE10010 Customer Service (Videos):10 Getting to Know Your Customers

Web MLE10011 Customer Service (Videos):11 Getting Your Customer Experience Right (Interview)

Web MLE10012 Customer Service (Videos):12 Implementing Effective Service Standards

Web MLE10013 Customer Service (Videos):13 Keeping Loyal Customers

Web MLE10014 Customer Service (Videos):16 Measuring Customer Service

Web MLE10015 Customer Service (Videos):17 Profits, Not Promises (Interview)

Web MLE10016 Customer Service (Videos):18 Understanding Customer Service

Web MLE10017 Customer Service (Videos):19 Working Wounded: Building Relationships with Your Customers

Web MLE10018 Customer Service (Videos):20 Working Wounded: Good News About Customer Complaints

Frontline Call Center Skills

Web SKE60115 The Call Center Industry Web SKE60116 Call Center Communication Skills Web SKE60117 Call Center Customer Service Web SKE60118 Call Center Telephone Sales Web SKE60119 Frontline Call Center Skills

Simulation

HDI - Customer Support Specialist

Web SKE20233 Interacting with the Customer Web SKE20234 Effective Communication Skills Web SKE20235 Managing Conflict, Stress, and

Time Web SKE20236 Customer Support Specialist

Simulation

HDI - Customer Support Specialist, Process

Web SKE20230 Customer Service Procedures Web SKE20231 Managing the Quality of the

Customer Support Service Center Web SKE20232 Management Tools and Metrics

HDI - Customer Support Specialist, Professionalism

Web SKE20227 The Customer Support Specialist (CSS)

Web SKE20228 The Support Center Service Web SKE20229 Establishing Team and Customer

Relationships

How to Excel at Customer Service

Web SKE61361 Building the Service Foundation: Corporate Culture

Web SKE61362 Fundamentals of Exceptional Customer Service

Web SKE61363 The Voice of the Customer Web SKE61364 Advancing Your Service Expertise Web SKE61365 Customers, Conflict and

Confrontation Web SKE61366 Overcoming Challenging Service

Situations Web SKE61367 Instilling Service Excellence: the

EXCEL Acronym Web SKE61368 Service Stars and Service Teams Web SKE61369 Excelling at Customer Service

Simulation Web SKE61370 Customer Service Simulation

Inbound Call Center Management

Web SKE61451 The Inbound Call Center Web SKE61452 Inbound Call Center Management:

Leadership Web SKE61453 Inbound Call Centers: People

Management Web SKE61454 Inbound Call Center Technology Web SKE61455 Performance Metrics for an

Inbound Call Center

Internal Customer Service

Web SKE61401 Excellence in Internal Customer Service

Web SKE61402 Working With Internal Customers Web SKE61403 Overcoming Internal Customer

Service Problems Web SKE61404 Internal Customer Service:

Conflict and Complaints Simulation

Internal Customer Service Agent Skills

Web SKE61411 The Customer Service Agent in Action

Web SKE61412 Professional Skills for Customer Service Agents

Web SKE61413 Managing Challenges in Customer Service

Web SKE61414 Cross-selling in a Customer Service Call

Web SKE61415 Customer Service Agent Skills Simulation

IT Infrastructure Library (ITIL) Foundations

Web SKE20221 ITIL: The Service Desk and Incident Management

Web SKE20222 ITIL: Configuration and Release Management

Web SKE20223 ITIL: Service Level and Capacity Management

Web SKE20224 ITIL: Problem and Change Management

Web SKE20225 ITIL: Continuity and Availability Management

Web SKE20226 ITIL: Financial and Security Management

Managing A Customer-Focused Department

Web SKE61431 Identifying Your Customer's Expectations

Web SKE61432 Using Surveys to Measure Customer Satisfaction

Web SKE61433 Bridge The Expectations Gap Web SKE61434 Leading A Customer-Focused

Team Web SKE61435 Managing a Customer-focused

Department Simulation

Measuring Customer Satisfaction800/938-1222 Caliber Data Training www.caliberdt.com

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Web SKE61391 Discovering What Your Customers Want

Web SKE61392 Developing Customer Satisfaction Surveys

Web SKE61393 Customer Satisfaction: Analysis and Implementation

Web SKE61394 Measuring Customer Satisfaction Simulation

Prime Call Center

Web PL1158 Introducing Contact Centers: Contact Center Essentials

Web PL1159 Introducing Contact Centers: CSR Success Criteria

Web PL1160 Introducing Contact Centers: Customer Response Etiquette

Web PL1161 Communicating Effectively: Build Customer Rapport 1

Web PL1162 Communicating Effectively: Build Customer Rapport 2

Web PL1163 Handling Contacts Professionally: Maximize Call Performance 1

Web PL1164 Handling Contacts Professionally: Maximize Call Performance 2

Web PL1165 Preparing for Mutual Success: Satisfy Customer Needs

Web PL1166 Preparing for Mutual Success: Reduce CSR Stress

Prime Call Center ABC's

Web PL1138 Call Center Structures : The Call Center Profession

Web PL1139 Call Center Operations : Performance Measurement

Web PL1140 Call Center Operations : Workforce Management

Web PL1141 Call Center Operations: Call Center Technologies

Web PL1142 Call Center Structures : Customer Relationships

Technical Support Agent Skills

Web SKE20216 The Contact Center and Technical Support Agent

Web SKE20217 Technical Support Essentials Web SKE20218 Assessing Customer Behavior Web SKE20219 Technical Support Agent Survival

Skills Web SKE20220 Technical Support Agent Skills

Simulation

Industry Foundations

Industry Overviews

Web SKE61491 Telecommunications Industry Overview: Version 1

Web SKE61492 Information Technology (IT) Industry Overview: Version 1

Web SKE61493 Federal Government Industry Overview: Version 1

Web SKE61501 The Automotive Industry Overview: Version 2

Web SKE61502 The Oil and Gas Industry Overview: Version 2

Web SKE61503 The Pharmaceutical Industry Overview: Version 2

Web SKE61504 The Food and Beverage Industry Overview: Version 2

Web SKE61505 The Health Care Industry Overview: Version 2

Web SKE61506 The Banking Industry Overview: Version 2

Web SKE61507 The Manufacturing Industry Overview: Version 2

Web SKE61508 The Retail Industry Overview: Version 2

Web SKE61509 The Telecommunications Industry Overview: Version 2

Web SKE61510 The Insurance Industry Overview: Version 2

Sales

Customer Relationship Management

Web NGE44031 Customer Relationship Management: Fundamentals of CRM

Web NGE44032 Customer Relationship Management: Implementing CRM

Web NGE44033 Customer Relationship Management: eCRM

Field Sales Skills

Web SKE60120 Field Sales Foundations Web SKE60121 Planning Your Field Sales

Approach Web SKE60122 Applying Your Field Sales

Approach Web SKE60123 Completing Your Field Sales

Approach Web SKE60124 Field Sales Skills Simulation

Inside Sales Skills

Web SKE61251 Preparing for Outbound Sales Calls

Web SKE61252 Initiating Outbound Sales Calls Web SKE61253 Completing Outbound Sales Calls Web SKE61254 Preparing for Inbound Sales Calls Web SKE61255 Completing Inbound Sales Calls Web SKE61256 Inside Sales Skills Simulation

Prime Sales

Web PL1001 Sales: Seller Behaviors Web PL1002 Sales: Buyer Behaviors Web PL1003 Sales: Buyer-Focused Selling Web PL1004 Sales: The Selling Cycle Web PL1005 Sales: Telephone

Communications Web PL1006 Sales: Communication Skills Web PL1007 Sales: Written Communications Web PL1008 Sales: Managing a Territory Web PL1009 Sales: Gathering Information Web PL1010 Sales: Planning a Sales Call Web PL1011 Sales: The Sales Call Web PL1012 Sales: Probing and Questioning Web PL1013 Sales: Presenting Solutions Web PL1014 Sales: Closing the Sale Web PL1015 Sales: Buyer Reactions Web PL1016 Sales: Concluding a Call

Relationship Management

Web NGE44565 Relationship Management: Preparing the Client Relationship

Web NGE44566 Relationship Management: Building the Client Relationship

Web NGE44567 Relationship Management: Maintaining the Client Relationship







































































Sales and Marketing Video Series

Web MLE10301 Sales and Marketing (Videos): 1 E-Mail Marketing (Interview)

Web MLE10302 Sales and Marketing (Videos): 2 Guerrilla Marketing

Web MLE10303 Sales and Marketing (Videos): 3 Guerrilla Trade Show Selling

Web MLE10304 Sales and Marketing (Videos): 4 Marketing Your Web Site (Interview)

Web MLE10305 Sales and Marketing (Videos): 5 New Rules of Online Advertising (Interview)

Web MLE10306 Sales and Marketing (Videos): 6 Sales Skills for Call Centers

Web MLE10307 Sales and Marketing (Videos): 7 Target Your Market (Interview)

Web MLE10308 Sales and Marketing (Videos): 8 The Influence Edge and Sales

Web MLE10309 Sales and Marketing (Videos): 9 Track Selling Step 1: Approach

Web MLE10310 Sales and Marketing (Videos):10 Track Selling Step 2: Qualification

Web MLE10311 Sales and Marketing (Videos):11 Track Selling Step 3: Agreement On Need

Web MLE10312 Sales and Marketing (Videos):12 Track Selling Step 4: Sell the Company

Web MLE10313 Sales and Marketing (Videos):13 Track Selling Step 5: Fill the Need

Web MLE10314 Sales and Marketing (Videos):14 Track Selling Step 6: Act of Commitment

Web MLE10315 Sales and Marketing (Videos):15 Track Selling Step 7: Cement the Sale

Web MLE10316 Sales and Marketing (Videos):16 Working Wounded: Closing A Sale

Web MLE10317 Sales and Marketing (Videos):17 Working Wounded: Getting Out of a Sales Slump

Web MLE10318 Sales and Marketing (Videos):18 Working Wounded: Keys to a Successful Marketing Campaign

Web MLE10319 Sales and Marketing (Videos):19 Working Wounded: Making A Gatekeeper an Ally

Sales Forecasting

Web NGE44548 Sales Forecasting: Forecasting for Success

Web NGE44549 Sales Forecasting: Forecasting Your Own Accounts

Web NGE44550 Sales Forecasting: Applying Forecasting Methods

Sales Negotiations

Web NGE44545 Sales Negotiations: Fundamentals of Negotiation

Web NGE44546 Sales Negotiations: Negotiation Strategies

Web NGE44547 Sales Negotiations: Negotiation Execution

Sales Presentations

Web NGE44516 Sales Presentations - Preparing for Sales Presentations

Web NGE44517 Sales Presentations - Developing High Quality Sales Presentations

Web NGE44518 Sales Presentations - Delivering the Sales Presentation

Sales Team Management

Web SKE61271 Building a Winning Sales Team Web SKE61272 Using Business Tools to Manage

Sales Teams Web SKE61273 Motivating a Winning Sales Team Web SKE61274 Communicating in Sales Teams Web SKE61275 Sales Team Management

Simulation

SalesUniversity Communication 101

Web SKE61321 Sales Communications Foundations

Web SKE61322 Sales Communications Essentials Web SKE61323 Telesales Communications Web SKE61324 Sales Communication Techniques

Simulation

SalesUniversity Sales Manufacturing: A Success Model

Web SKE61311 Sales Manufacturing (TM): Identifying Sales Opportunities

Web SKE61312 Sales Manufacturing (TM): Sales Production

Web SKE61313 Sales Manufacturing: Opportunity Development Simulation

SalesUniversity Sales Math 101: Developing a Sales Plan for Success

Web SKE61301 Sales Math 101: Developing a Sales Plan for Success

SalesUniversity Sales Orientation: Professional Selling in the Knowledge Economy

Web SKE61291 The Profession of Selling Web SKE61292 Professional Selling in the

Knowledge Economy Web SKE61293 Professional Selling in the

Knowledge Economy Simulation

Selling at the Executive Level

Web SKE61281 Prepare for Success Web SKE61282 Strategic Planning Web SKE61283 Progressing through the Complex

Sale Web SKE61284 Presenting Your Proposition Web SKE61285 Negotiating to Mutual Benefit Web SKE61286 From Executive-level Sale to

Strategic Partnership Web SKE61287 Preparing for the Executive-level

Sale Simulation Web SKE61288 Progressing through the Complex

Sale Simulation Web SKE61289 Closing Executive-level Sales

Simulation

Strategic Account Sales Skills

Web SKE61261 The Strategic Account Sales Approach

Web SKE61262 Understanding Your Customer Web SKE61263 Conducting Effective Sales

Research Meetings Web SKE61264 Working with Your Customer's Key

Players Web SKE61265 Delivering High-Impact Sales

Presentations Web SKE61266 Strategic Account Sales Skills

Simulation

Territorial Account Sales Skills





























































Web SKE61241 The Territorial Account Sales Approach

Web SKE61242 Understanding Your Target Customer's Business

Web SKE61243 Effectively Using Customer-focused Research Meetings

Web SKE61244 Gaining Access to Key Personnel at Your Target Accounts

Web SKE61245 Delivering High-impact Territorial Account Sales (TAS) Presentations

Web SKE61246 Territorial Account Sales Skills Simulation

Home and Small BusinessBeing your own boss

Home BusinessWeb MLE30301 Home Business: 1 Choosing a

Business Web MLE30302 Home Business: 2 Raising

Financing Web MLE30303 Home Business: 3 Office

Management Web MLE30304 Home Business: 4 Managing Your

Business

Finances

401(k) PlansWeb MLE30001 401(k) Plans: 1 401(k) Basics

Budgeting and SavingWeb MLE30101 Budgeting and Saving: 1

Confronting Debt Web MLE30102 Budgeting and Saving: 2

Eliminating Debt Web MLE30103 Budgeting and Saving: 3 Banking

Basics Web MLE30104 Budgeting and Saving: 4 Choosing

Bank Accounts Web MLE30105 Budgeting and Saving: 5 Planning

Your Retirement Web MLE30106 Budgeting and Saving: 6 Making

401(k) Plans Work Web MLE30107 Budgeting and Saving: 7 Exploring

Investment Options

Estate PlanningWeb MLE30201 Estate Planning: 1 Starting an

Estate Plan Web MLE30202 Estate Planning: 2 Sorting Out

Your Assets Web MLE30203 Estate Planning: 3 Preparing Your

Will Web MLE30204 Estate Planning: 4 All About

Probate Web MLE30205 Estate Planning: 5 Considering

Your Family Web MLE30206 Estate Planning: 6 Taxes to

Expect Web MLE30207 Estate Planning: 7 Tax Strategies Web MLE30208 Estate Planning: 8 Retirement

Issues

Web MLE30209 Estate Planning: 9 Revising an Estate Plan

Investing FundamentalsWeb MLE30501 Investing Fundamentals: 1 The

Basics Web MLE30502 Investing Fundamentals: 2

Organizing Web MLE30503 Investing Fundamentals: 3 Stocks Web MLE30504 Investing Fundamentals: 4 Bonds Web MLE30505 Investing Fundamentals: 5 Mutual

Funds Web MLE30506 Investing Fundamentals: 6

Planning

Retirement PlanningWeb MLE30801 Retirement Planning: 1 Money

Management Web MLE30802 Retirement Planning: 2 Investing

Getting a Job

Interview SkillsWeb MLE30401 Interview Skills: 1 Getting the

Interview Web MLE30402 Interview Skills: 2 Preparing

Yourself Web MLE30403 Interview Skills: 3 Making an

Entrance Web MLE30404 Interview Skills: 4 Listening and

Answering Web MLE30405 Interview Skills: 5 Taking the

Reins Web MLE30406 Interview Skills: 6 Asking

Questions Web MLE30407 Interview Skills: 7 Opening

Interviews Web MLE30408 Interview Skills: 8 Tough

Interviews Web MLE30409 Interview Skills: 9 Following

Through

Legal Skills Compliance

HarassmentWeb MLE13901 Sexual Harassment in the

Workplace: 1 Why Can't We All Just Get Along

Web MLE13902 Sexual Harassment in the Workplace: 2 Defining Sexual Harassment

Web MLE13903 Sexual Harassment in the Workplace: 3 Preventing Sexual Harassment

Web MLE13904 Sexual Harassment in the Workplace: 4 Responding to Sexual Harassment

Web SKE80181 Employee Sexual Harassment Awareness

Web SKE80182 Supervisor and Manager Sexual Harassment Awareness

Web SKE80183 Harassment in the Workplace Web SKE80191 Dealing with Sexual Harassment

Simulation






















































Web SKE80192 Managing Sexual Harassment Problems Simulation

Web SKE80193 Managing Workplace Harrassment Complaints

Web SKE80194 Interviewing and Hiring Practices Web SKE80201 Supervisor and Manager Sexual

Harassment Awareness – Multi-State Edition

HIPAAWeb SKE80104 HIPAA Privacy Rules Web SKE80221 HIPAA: Electronic Health Data

Transactions Web SKE80222 HIPAA: Evaluating the Impact of

the Privacy Rule Web SKE80223 HIPAA: Implementing Privacy

Rules Web SKE80224 HIPAA: Securing Protected Health

Information

HR ComplianceWeb MLE13801 Sarbanes-Oxley Act: 1 Overview,

Disclosures, and Reporting Web MLE13802 Sarbanes-Oxley Act: 2 Standards,

Regulations, and Penalties Web SKE80100 Americans with Disabilities Act

(ADA) Web SKE80101 Fair Labor Standards Act (FLSA) Web SKE80102 Equal Employment Opportunity

(EEO) Web SKE80103 Family Medical Leave Act (FMLA) Web SKE80105 Interviewing and Hiring Practices Web SKE80111 Antitrust--Overview Web SKE80112 Antitrust--Talking with the

Competition Web SKE80113 Antitrust-Trade Associations Web SKE80114 Conflict of Interest Web SKE80115 E-mail and Internet Use Web SKE80116 Foreign Corrupt Practices Act Web SKE80117 Intellectual Property Overview Web SKE80118 Trade Secrets Web SKE80120 Attorney-Client Privilege Web SKE80121 Doing Business on the Internet Web SKE80122 Doing Business with the

Government Web SKE80124 Insider Trading Web SKE80126 Record Retention Web SKE80127 Independent Contractors and

Temporary Employees Web SKE80128 The Sarbanes-Oxley Act of 2002 Web SKE80129 Union Awareness Web SKE80143 Rightful Termination Web SKE80144 Documenting Discipline Web SKE80145 Drug-free Workplace Web SKE80146 Sarbanes Oxley: Whistleblower

Protection Web SKE80151 Code of Conduct Awareness Web SKE80152 Workplace Ethics Web SKE80153 Workplace Diversity Awareness Web SKE80154 Anti Money Laundering Web SKE80161 Ethical Decision Making Web SKE80162 Conflict of Interest Web SKE80163 Illegal Insider Trading Simulation Web SKE80171 Workplace Diversity Awareness

Managing Within The Law Videos SeriesWeb MLE10901 Managing Within The Law

(Videos): 1 At Will Employment Web MLE10902 Managing Within The Law

(Videos): 2 Complying with ADA Requirements

Web MLE10903 Managing Within The Law (Videos): 3 Discrimination

Web MLE10904 Managing Within The Law (Videos): 4 Discrimination (Presentation Style)

Web MLE10905 Managing Within The Law (Videos): 5 Drug and Alcohol Abuse in the Workplace

Web MLE10906 Managing Within The Law (Videos): 6 Family and Medical Leave Act

Web MLE10907 Managing Within The Law (Videos): 7 FLSA & State Wage-Hour Law

Web MLE10908 Managing Within The Law (Videos): 8 Freedom of Religion in the Workplace

Web MLE10909 Managing Within The Law (Videos): 9 Freedom of Speech in the Workplace

Web MLE10910 Managing Within The Law (Videos):10 Legal Guidelines for Interviewing

Web MLE10911 Managing Within The Law (Videos):11 Preventing Sexual Harassment - Manager Version

Web MLE10912 Managing Within The Law (Videos):12 Respecting Employees' Individual Rights

Web MLE10913 Managing Within The Law (Videos):13 Top Ten Ways for a Manager to Stay Out of Jail

Web MLE10914 Managing Within The Law (Videos):14 Working Wounded: Preventing Lawsuits

Web MLE10915 Managing Within The Law (Videos):15 Wrongful Termination

Web MLE10916 Managing Within The Law (Videos):16 Wrongful Termination (Presentation Style)

Prime ComplianceWeb PL1173 Code of Conduct - The Work

Place Web PL1174 Code of Conduct - Doing Business Web PL1175 Business Ethics - How We Do

Business Web PL1176 Business Ethics: Foreign Trade Web PL1177 Workplace (E) - Workplace

Attitudes Web PL1178 Workplace (E) - Political Activities Web PL1179 Workplace (E) - Quality

Communication Web PL1180 Workplace (Manager): Workplace

Attitudes Web PL1181 Workplace (Manager): Political

Activities Web PL1182 Workplace (Manager): Quality

Communication Web PL1183 Safety: Health & Safety Web PL1184 Safety: Handling Hazardous

Waste Web PL1185 Data Security: Company

Information Web PL1186 Data Security: Record Keeping












































































Industrial SolutionsEnvironmental, Safety & Health, and Transportation

EnvironmentalWeb SKE90101 Environmental Regulations

Overview Web SKE90102 Hazardous Waste Generator

(Awareness) Web SKE90103 Spill Prevention and Control Web SKE90104 Spill Prevention Control and

Countermeasure Plan Web SKE90105 Storm Water Pollution Prevention Web SKE90106 Universal Waste Rule Training Web SKE90107 Used Oil Management

FundamentalsWeb SKE90232 DC Circuit Theory Web SKE90233 Positive Displacement Pumps Web SKE90234 Centrifugal Pumps--Types and

Components Training

Safety and HealthWeb SKE90121 Access to Medical and Exposure

Records Web SKE90122 Accident Investigation and

Reporting Web SKE90123 Accident Investigation and

Reporting Simulation Web SKE90124 Asbestos Awareness Web SKE90125 Back Safety Web SKE90126 Behavior-based Safety for

Supervisors Web SKE90127 Bloodborne Pathogens Web SKE90128 Carcinogen Safety Web SKE90129 Chemical Process Safety Web SKE90130 Chlorine Safety Web SKE90131 Cold Stress Web SKE90132 Compressed Gas Safety Program Web SKE90133 Computer Ergonomics Web SKE90134 Confined Space Entry Web SKE90135 Construction Safety Orientation Web SKE90136 Cryogenic Safety Web SKE90137 Decontamination (HAZWOPER) Web SKE90138 Defensive Driving Web SKE90139 Defensive Driving Techniques Web SKE90140 Electrical Safety Awareness Web SKE90141 Electrostatic Discharge Safety

Training Web SKE90142 Emergency Disaster

Preparedness Web SKE90143 Emergency Response Web SKE90144 Emergency Response and Spill

Control (HAZWOPER) Web SKE90145 Ergonomics Awareness Web SKE90146 Fall Protection Awareness Web SKE90147 Fire and Explosion Hazards (H) Web SKE90148 Fire Prevention and Safety Web SKE90149 First Aid--Automated External

Defibrillator Web SKE90150 First Aid--Basic Web SKE90151 First Aid--CPR Web SKE90152 First Aid--Medical Emergencies Web SKE90153 Food Safety and Handling Web SKE90154 Forklift Safety Web SKE90155 Hand and Power Tool Safety Web SKE90156 Hearing Conservation Web SKE90157 Hazardous Material Management Web SKE90158 Hazard Communication

Web SKE90159 Hazard Communication (HAZWOPER)

Web SKE90160 Heat and Cold Exposure Management (HAZWOPER)

Web SKE90161 Heat Stress Web SKE90162 Hot Work Permits Web SKE90163 Hydrogen Sulfide Web SKE90164 Indoor Hoisting and Rigging Web SKE90165 Industrial Ergonomics Web SKE90166 Job Hazard Analysis Web SKE90167 Laboratory Safety Web SKE90168 Ladder and Scaffolding Safety Web SKE90169 Ladder Safety Web SKE90170 Laser Safety Training Web SKE90171 Lead and Cadmium Web SKE90172 Lead Awareness Web SKE90173 Lockout/Tagout Web SKE90174 Lockout/Tagout for Authorized

Persons Web SKE90175 Liquefied Petroleum Gas (LPG)

Safety Web SKE90176 Machine Guarding Safety Web SKE90177 Material Handling and Storage Web SKE90178 Material Safety Data Sheets Web SKE90179 Mold Awareness Web SKE90180 NFPA 70E Electrical Safety in the

Workplace Web SKE90181 Non-Ionizing Radiation Safety Web SKE90182 Office Ergonomics Web SKE90183 Office Safety Web SKE90184 OSHA 300 Recordkeeping Web SKE90185 Personal Protective Equipment Web SKE90186 Portable Fire Extinguishers Web SKE90187 Powered Industrial Truck Safety Web SKE90188 PPE/Respiratory Protection

(HAZWOPER) Web SKE90189 PPE: Hand Protection Web SKE90190 Personal Protective Equipment:

Body Protection Web SKE90191 Personal Protective Equipment:

Head Protection Web SKE90192 PPE: Foot and Leg Protection Web SKE90193 PPE: Eye and Face Protection Web SKE90194 Radiation Safety Web SKE90195 Regulatory Information Web SKE90196 Regulatory Overview

(HAZWOPER) Web SKE90197 Respiratory Protection Web SKE90198 Safe Work Practices Web SKE90199 Signs and Tags Web SKE90200 Site Control (HAZWOPER) Web SKE90201 Site Safety and Health Plan

Procedures (HAZWOPER) Web SKE90202 Slips, Trips, and Falls Web SKE90203 Toxicology (HAZWOPER) Web SKE90204 Trenching and Excavation Safety Web SKE90205 Tuberculosis: Prevention and

Control Web SKE90206 Welding, Cutting, and Brazing Web SKE90207 Workplace Safety Orientation Web SKE90208 Workplace Security Awareness Web SKE90209 Workplace Hazardous Materials

Information System

SecurityWeb SKE90241 NFPA 1600 Disaster/Emergency

Management Web SKE90242 NFPA 1600 Business Continuity

Programs

TransportationWeb SKE90221 DOT Drug and Alcohol Awareness Web SKE90222 DOT Security for Shipment of

Hazardous Materials









































































































Web SKE90223 DOT 1: Hazardous Materials Table

Web SKE90224 DOT 2: Packaging and Labeling Web SKE90225 DOT 3: Shipping Papers Web SKE90226 DOT 4: Loading and Storage Web SKE90227 IATA 1: Hazard Class

Identification/Classification Web SKE90228 IATA 2: Marking and Labeling Web SKE90229 IATA 3: Packaging Web SKE90230 IATA 4: Documentation Web SKE90231 IATA 5: Limitations and Shipment

Review

Trades

Blueprint Reading Web NGE15727 Blueprint Reading: General Print

Reading Web NGE15728 Blueprint Reading: Process and

Instrumentation Drawings (R) Web NGE15729 Blueprint Reading: Electrical Print

Reading Web NGE15730 Blueprint Reading: Geometric

Dimensioning and Tolerancing (R) Web NGE15731 Blueprint Reading: Mechanical

Print Reading

Electrical/Electronics Web NGE15732 Electrical/Electronics: Introduction

to Electricity Web NGE15733 Electrical/Electronics: Basic

Electricity Web NGE15734 Electrical/Electronics: AC Circuits Web NGE15735 Electrical/Electronics: DC Circuits Web NGE15736 Electrical/Electronics: Motors and

Transformers Web NGE15737 Electrical/Electronics: Introduction

to Electronics Web NGE15738 Electrical/Electronics:

Fundamentals of Digital Electronics Web NGE15739 Electrical/Electronics: Applied

Digital Electronics Web NGE15740 Electrical/Electronics: Solid State

Theory























