EDUCAUSE 2014 Top Ten IT Issues

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EDUCAUSE 2014 Top Ten IT Issues. Todays Agenda. Introduction to EDUCAUSE IT Issues History & Methodology 2014 Top Ten IT Issues Selected Issues Reviewed In-Depth. Introduction to EDUCAUSE. Introduction to EDUCAUSE. - PowerPoint PPT Presentation

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<p>PowerPoint Presentation</p> <p>EDUCAUSE 2014 Top Ten IT IssuesTodays AgendaIntroduction to EDUCAUSEIT Issues History &amp; Methodology2014 Top Ten IT IssuesSelected Issues Reviewed In-Depth</p> <p>Introduction to EDUCAUSE</p> <p>Introduction to EDUCAUSE</p> <p>Transforming higher education throughthe use of information technology</p> <p>EDUCAUSE is a nonprofit organization dedicated to transforming higher education through the use of information technology. 4About EDUCAUSEMission: To advance higher education through information technologyAudience: Higher education IT, including those interested in using ITFocus: Strategy, issues, management, best practices Organization: 501(c)3; membership organization</p> <p>About EDUCAUSEMembership: 2,400 colleges, universities, and organizations (40+ countries)Size: $18M (without grants)90 employees 60,000 active membersOutreach:22 face-to-face events/year10+ online events/year</p> <p>6About EDUCAUSEEDUCAUSE helps people who lead, manage, and use technology to make better decisions about Enterprise systemsStrategic leadershipTeaching and learningCybersecurityVisit us at www.educause.edu.</p> <p>7Top Ten IT Issues History &amp; Methodology</p> <p>14 Years of the IT Issues Top Ten List</p> <p>9Top Ten List Methodology Changes2000-2011Web survey of EDUCAUSE primary representativesSurvey responses about 30%2012-2013Concerned about stalenessIT Issues Panel formed and charged with choosing the panel2014IT Issues Panelists wanted validation of issuesMember survey chose and prioritized the final Top Ten list</p> <p>102014 Top Ten IT Issues</p> <p>2014 Top Ten IT Issues</p> <p>122014 Top Ten IT IssuesImproving student outcomes through an institutional approach that strategically leverages technology Establish a partnership between IT and institutional leadership to develop a collective understanding of what IT can deliver Assisting faculty with the instructional integration of information technology Developing an IT staffing and organizational model to accommodate the changing IT environment and facilitate openness and agility Using analytics to help drive critical institutional outcomes Changing IT funding models to sustain core service, support innovation and facilitate growth Addressing access demand and the wireless and device explosion Sourcing technologies and services at scale to reduce costs (via cloud, greater centralization of IT, crossinstitutional collaborations, and so forth) Determining the role of online learning and developing a strategy for that role Implementing risk management and information security practices to protect institutional IT resources/data and respond to regulatory compliance mandates (tie)Developing an enterprise IT architecture that can respond to changing conditions and new opportunities (tie)</p> <p>Sourcing technologies &amp; services at scale to reduce costs (via cloud, greater centralization of institutional IT services &amp; system, cross-institution collaborations, etc.Sourcing Technologies &amp; Services at Scale</p> <p>In the Cloud TodayInstitutions with at least one core information system in the cloud51%Three or more in the cloud13%All core information systems in the cloud8%</p> <p>2014 Cloud Technology PrioritiesSource: Higher Educations Top-10 Strategic Technologies for 2014, Susan Grajek, ECAR, February 2014</p> <p>IT Is Dependent on Institutional PracticesFinancial practices are effective at over 50% of institutions financial managementbudget planningLeadership practices are effective at fewer than 50% of institutionsstrategic planningalignment among leadershipIT governance Management practices are effective at fewer than 25% of institutionscontinuous improvementdata driven-decision makingbusiness process optimizationSource: Assessing Your Fiscal Bandwidth: Current Practices for Measuring IT Costs in Higher Education, Eden Dahlstrom, ECAR, May 2013</p> <p>Sourcing Technologies &amp; Services at Scale to Reduce Costs--ADVICEParticipate in the EDUCAUSE Core Data Service to benchmark and establish baseline measures Consider business process reengineering (BPR)Capture BPR savings to support strategic objectivesUnderstand the TCO of systems and processes in terms that can be compared with cloud offeringsEnsure the understanding and support of institutional leadersUnderstand the strategic importance of institutional information systems</p> <p>19</p> <p>Changing IT funding models to sustain core service, support innovation, and facilitate growthFunding IT Strategically</p> <p>IT Expenditures by Institutional MissionSource: EDUCAUSE Core Data Survey, 2013</p> <p>IT Expenditures by Activity</p> <p>Source: EDUCAUSE Core Data Survey, 2013</p> <p>Current IT Financial Management CapabilitiesCan calculate the ROI or NPV of IT projects20%Can calculate the TCO of IT services18%Source: Assessing Your Fiscal Bandwidth: Current Practices for Measuring IT Costs in Higher Education, Eden Dahlstrom, ECAR, May 2013</p> <p>Changing IT Funding Models To Sustain Core Service, Support Innovation, And Facilitate Growth--ADVICE</p> <p>Benchmark IT finances by participating in the EDUCAUSE Core Data Service Ensure the institutional leadership is committed to changing Create and maintain a service catalogEstimate the TCO (total cost of ownership) for each serviceDevelop a plan to drive down the costs of commodity services Identify services that can be sunset Integrate these foundation approaches into institutional IT governance</p> <p>25</p> <p>Using analytics to help drive criticalinstitutional outcomesUsing Analytics to Support the Institution</p> <p>Analytics Maturity Index</p> <p>Source: ECAR Analytics Maturity Index, 2012. http://www.educause.edu/ecar/research-publications/ecar-analytics-maturity-index-higher-education</p> <p>Analytics Technology Priorities For 2014</p> <p>Source: Higher Educations Top-10 Strategic Technologies for 2014, Susan Grajek, ECAR, February 2014</p> <p>Using Analytics To Help Drive Critical Institutional Outcomes--ADVICEBegin with strategic priorities rather than data or toolsDevelop an analytics architectureComplete the ECAR Analytics Maturity Index for Higher Education Ensure analytics outputs are built into ongoing processesDetermine who needs to be trained in analytics Review the EDUCAUSE Top-Ten Strategic Technologies for 2014</p> <p>30</p> <p>TOP TEN IT ISSUES OF 2014Establishing a partnership between IT leadership &amp; institutionalleadership to develop a collective understanding of what information technology can deliverInstitutional Partnerships</p> <p>Institutions That HaveCIO on the presidents or chancellors cabinet51%Alignment among institutional leadership44%Effective IT governance32%Source: Todays Higher Education IT Workforce, Jacqueline Bichsel, ECAR, January 2014</p> <p>33Percent of IT Budget Spent on Research MissionSource: EDUCAUSE Core Data Survey, 2013</p> <p>34The Ability Gap for CIOsSource: Todays Higher Education IT Workforce, Jacqueline Bichsel, ECAR, January 2014</p> <p>The Ability Gap for the IT WorkforceSource: Todays Higher Education IT Workforce, Jacqueline Bichsel, ECAR, January 2014Ability to manage other relationships within my institutionUnderstanding non-IT business processes and operations</p> <p>CIOs Participation in Institutional Decision-makingSource: Todays Higher Education IT Workforce, Jacqueline Bichsel, ECAR, January 2014</p> <p>Obstacles to CIOs EffectivenessSource: Todays Higher Education IT Workforce, Jacqueline Bichsel, ECAR, January 2014Institutional leaderships lack of interest in (or understanding of) IT38%Lack of clear, consistent goals for IT overall26%Lack of cooperation among colleagues outside IT24%(Biggest obstacle was insufficient resources, cited by 1 in 2 CIOs)</p> <p>Establishing a Partnership Between IT Leadership and Institutional Leadership--ADVICE Identify the institutions champions for effective use of information technology Help educate institutional leaders about the contributions and costs of technology to help them right-size their expectations Ensure the IT staff who are interacting most with institutional leaders understand and support the IT organizations approaches and prioritiesHelp institutional leaders ensure that IT leaders are included in the strategic planning process and ongoing institutional governance</p> <p>39</p> <p>TOP TEN IT ISSUES OF 2014BOTTOM LINE:Dont assume institutional leaders know how information technology can help them achieve their priorities. Meet them more than halfway by understanding their lines of business and priorities.Establishing a partnership between IT leadership &amp; institutionalleadership to develop a collective understanding of what information technology can deliverQuestions?Learn more about the 2014 Top Ten IT Issues at:http://www.educause.edu/research-and-publications/research/top-10-it-issues </p> <p>41Thank you!Joanna Lyn Grama, JDEDUCAUSEDirector of DRA Operations, IT GRC and Cybersecurity Programs jgrama@educause.edu</p>