EDWARD BLAIREblair51@gmail.com

P: 647.700.6587

E DUCATION

Appliance servicing technician PresentGeorge Brown College

Business Management Diploma 2006 September – 2007 DecemberTrios College Mississauga, Ontario

E MPLOYMENT E XPERIENCE

Customer Service Representative 2007 April – PresentCelco Inc. Brampton, Ontario

Accounts receivable/Accounts payable Post sales Daily Invoicing Issue return authorizations and processing returns Conduct inventory counts Maintain detailed filing system Backorder and pick up maintenance Maintain client data record Credit and collection Process online warranty claims to manufactures Fulfill phone-email/faxed and walk-in orders for clients Prepare monthly sales figures for meetings with upper management, review of targets and losses Dispatch warranty service Manage parts consignment inventory to service agents

Administrative Assistant 2000 September – 2006 July Deo Auto Repair Toronto, Ontario

Overseeing and co-ordination general office administration including filing systems and file maintenance procedures

Answered customer calls and inquiries Resolved customer service issues and complaints Contacted client for overdue accounts and reconciliations of past due accounts Daily Bookkeeping - including banking, accounts receivables/accounts payable and balance Ledgers Prepared estimates and various correspondence Scheduled and confirmed appointments Responded to telephone inquiries promptly and related message Maintained and ordered office supplies

Senior Certified Technician 2000 November – 2004 SeptemberWal-Mart Brampton, Ontario

Responsible for opening and closing the shop

EDWARD BLAIR eblair51@gmail.com P: 647.700.6587

Contacted client to verify information Prepared estimates Maintained work shop and Inventory control Oil and filter control Fuel, radiator and transmission flushed Battery installation Tire services-removed/installed, tire repaired and balanced

T ECHNICAL S KILLS

Proficiency in the following software: o Word Processing : Microsoft Office Product and WordPerfecto Accounting : Simply Accounting, ACCPAC, Business vision

T RANSFERABLE S KILLS

14 years of administrative and customer service experience Ability to work with complex documents Ability to work independently, prioritize and organize heavy workloads Ability to multi-task in a deadline driven environment Effective time management skills Certified Forklift Certified Food and Safety certificate Certified CPR certificate

I NTERPERSONAL S KILLS

Self initiator with a high level of motivation Exceptional interpersonal, communication, and client service skills High level of creativity and a flair for problem solving A team player with excellent communication skills