EFFECTIVE 8D PROBLEM SOLVING

REPORTING

Date : 17-18 September, 2014 Time : 9.00 am - 5.00pm Venue : FMM NS Branch, Seremban 2

INTRODUCTION

The 8D (Eight Disciplines) Problem Solving Process is a team oriented and structured problem solving methodology that is mainly used to identify, correct and eliminate recurring problems. It focuses on the origin of the problem by deter-mining root causes and estab-lishes permanent corrective and preventive actions. 8D is a problem-solving methodology for prod-uct and process improvement. It is structured into eight disciplines, emphasizing team synergy. The team as whole is better and smarter than the quality sum of the individuals. Each discipline is supported by a checklist of assessment questions, such as "what is wrong with what", "what, when, where, how much". It always is a common mistake of problem solving teams to jump to conclusions and make decisions based on feelings and non- verifiable observations. The team must stay focused on the facts and what solutions can be linked to these facts. The 8 Disciplines (8D) process is a problem solving tool popularly used in responding to customer returns, suppliers and internal issues. Its effectiveness stems from the fact that it helps to incorporate all the important aspects of problem solving, i.e., the containment of the problem, root cause analysis, problem correction, and problem prevention to prevent recurrence. OBJECTIVES At the end of the program the participants will be able to:

Understand the problem solving tools including tech-niques, charts and diagrams

Prepare for the 8D process

Establish a problem solving team Write the problem statement and problem description Develop an Interim Containment Action Define and verify the Root Cause and Escape Point Choose and verify Permanent Corrective Actions Prevent Recurrence Celebrate success CONTENT 1. Background and Origin of 8D Problem Solving What is Eight Disciplines Problem Solving (8D)? Background and History of 8D Usage of 8D in Industry Benefits and Disadvantages of 8D 2. The 8D Problem Solving Process 0D Planning 1D Build the Team. 2D Describe the Problem. 3D Implement a Temporary Fix. 4D Identify and Eliminate the Root Cause. 5D Verify the Solution. 6D Implement a Permanent Solution. 7D Prevent the Problem From Recurring. 8D Celebrate Team Success. 3. Applying 8D Problem Solving Tool Tools Used Within the 8D Problem Solving Understanding the Relationship of 8D and FMEA Step by Step Application D1 – D4 Step by Step Application D5 – D8 4. Case Study: Lessons Learnt to Fine-Tune Applications

TRAINER Mr Peter Chin is an independent consultant, providing services in business management, training and development. He has spent more than 20 years in the corporate world; assuming various managerial roles with Standard Chartered Bank, Malaysia; Whitcoulls Ltd and Market Gar-deners Ltd, New Zealand. Peter is qualified with an MBA from the University of Bath and holds associateships with the Malaysian Chartered Institute of Management and the Malaysian Institute of Management. Peter is a Certified Trainer of the American Management Association (AMA). He is also a member of the National Association of Small Business International Trade Educators (NASBITE) in Portland, USA. He conducts training programmes for large corporations like PERNAS, RENONG, UMW, SAPURA, ABB, Bristol-Myers, George Kent, Anakku Group and Government bodies like MIMOS, FAMA and MINDEF. He also conducts public seminars in the ASEAN region and provides co nsul-tancy services to small and medium-sized industries. Corporate programmes conducted include Financial topics like financial planning, credit analysis, budgeting and control; Management topics like leadership, management development and teambuilding; and Current topics like business planning, creative thinking, project appraisal and small business management.

REGISTRATION FORM

FMM Institute Negeri Sembilan Branch Fax : 06-603 1628 Required vegetarian meal

Attn : Pn Lina / Pn Liza

Name Designation Email

1.

_______________________________________________________________________________________________________________________________________________________________

2.

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Payment :Enclosed cheque/Bank Draft no . _____________________ for RM ____________ being payment for __________ participant (s) made in favour of “FMM Institute - NS”

Submitted by : Please tick / FMM Member NON– Member

Name : _________________________________________________ Designation : _____________________________________

Company : __________________________________________________________________________________________________

Address : ___________________________________________________________________________________________________

Tel : __________________________ Fax : __________________________ Email : ____________________________________

Company Stamp

SBL

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PARTICIPANTION FEES

Member: RM 725 per participant

Non-Member: RM 875 per participant

WHO SHOULD ATTEND

Engineer, production and people who interested with the topic.

REGISTRATION

Registration is on a first-come-first-served basis. Cheques made in favour of the “FMM Institute - NS” should be forwarded one week before the commencement of the programme. Completed registration form, that is faxed, mailed or e-mailed to FMM Institute, would be deemed as confirmed.

REPLACEMENT / CANCELLATION

All cancellations must be made in writing. There will be no charge for cancellation received 10 or more working days before the start of the programme. Cancellation received 6 – 9 working days before the start of the programme is subject to a cancellation fee of 50% of the course fees. Cancellation received 5 working days and below before the start of the programme is subject to a cancellation fee of 100% of the course fees. If the participant fails to attend the programme, the full course fees are payable. However, replacement can be accepted at no additional cost. The FMM Institute reserves the right to change the facilitator, reschedule or cancel the programme and all efforts will be taken to inform participants of the changes.

For further enquiries kindly contact: Lina : akmalina@fmm.org.my

Liza : aliza@fmm.org.my Tel: 06-6031616 / 26 / 27

Closing Date September 16, 2014