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18 July 2017, 9am – 5pm @ Taipan Boutique Hotel Melaka19 July 2017, 9am – 5pm @ New York Hotel Johor Bahru
Course Fee: RM530/participant (Inclusive of training material, meals, certificate & GST)
For more information, please contact
ITS Management Sdn Bhd (GST Registration No.: 001996488704)
No 47-2, Jalan PPM 8, Plaza Pandan Malim Business Park, 75250 Melaka
Tel: 06-3350619 / 3353227 / 012-3611879 / 012-6831879
Fax: 06-3362873
Email: [email protected] | Website: www.its1998.com
Organized by
EFFECTIVE BUSINESS & EMAIL WRITING WORKSHOP
INTRODUCTION
A great part of communication in today's workplace is done through emails. However, much time is
wasted or meaning is misinterpreted when the messages are not clearly written.
This one-day workshop will help participants enhance organisational efficiency by writing clear, concise
and courteous emails in a professional manner. It covers strategies to convey meaning effectively, build
rapport with readers and improve the readability of email messages.
OBJECTIVES
By the end of this program, participants will be able to:
• recap the ‘7 Parts of Speech’ in written communications
• reinforce grammatical accuracy in written communications
• understand delicate communication rules and learn how to energize their messages with ease
• raise awareness for the do’s and don’ts in business writing and emails
TARGET GROUP
Personnel who want to improve their business English and email writing skills
COURSE CONTENT
Module 1: Basic Grammar
• Learn the theory and backbone of the English language. Simple and practical concepts used to
enhance understanding of nouns, verbs, adjectives, adverbs, propositions, etc.
• Active Voice vs. Passive Voice (in reported speech)
• Sentence Construction: Learn the proper sequence to construct sentences.
• Grammar review & common errors
• Vocabulary: Common words and business terms.
Module 2: Introduction to business letters
• Presentation: a fully blocked layout
• Other parts of a business letter
• Open punctuation
• Categories of business letters
• Rules of good writing
Module 3: Guidelines for composing letters
• Remember your ABC
• How to say “No” nicely
• How to read between the lines
• Cultural difference
• Energize your message
• Abbreviations
Module 4: Writing Emails
• Business E-mail: Functions & Protocols
• Email sample review
• Samples: Current trends in E-mail messaging
• Effective language in E-mail communication
• Using the right tone
• Group discussion to reinforce etiquette
Registration Form
EFFECTIVE BUSINESS & EMAIL WRITING WORKSHOP
Company Name
Contact Person
Tel No.
Fax No.
Details of Participant
No. Name of Participant NRIC No.
Total Course Fee: RM __________
Payment Method Cash*
Cheque*
Cheque payable to：ITS Management Sdn Bhd
*Bank in to：PUBLIC BANK - 3147799206
Please fax/email completed form with bank in slip to: 06-3362873 / [email protected]
Signature : Company Stamp :
Name : Designation :
Please tick your preferred session:
( ) 18 July 2017, 9am – 5pm @ Taipan Boutique Hotel Melaka
( ) 19 July 2017, 9am – 5pm @ New York Hotel Johor Bahru
