eGovernment a View From Southern Africa - Godfrey Kyama

Godfrey W. [email protected]

e-Government:A view from South Africa

East Africa Regional e-Government Consultative WorkshopGrand Regency Hotel 28th – 29th June 2005

Nairobi, Kenya


“Information technology, and the ability to use it and adapt it, is the critical factor in generating and accessing wealth, power, and knowledge in our time.…”

Manuel Castells, The Information Age, Vol 3, Professor of Information Management, University of California Berkeley and Member of the South Africa Presidential

ICT Task Team

Prof. Emmanuel Castello….


What is e-Government?

Process of utilising Internet based technology to provide seamless access to government goods and services with respect to:

e-Administration:- Govt 2 Govt - Harnessing technology to improve public administration processes for better service delivery;

e-Society:- Govt 2 Citizen - Harnessing technology to integrate public, civil society and private sector interests through processes like e-Banking, e-Procurement,e-Education and e-Health;

e-Citizens:- Govt 2 Bizness - Harnessing technology to improve the lives of citizens through projects like e-Payment, integrated contact centres, etc;


3 e-Huts…..

e-Governmente-Government

e-Leadershipe-Leadership

e-Developmente-Development


South Africa has a population of 44 million people and has a well developed telecommunications market;Electronic Communications and Transactions Act – 2002 – Department of Communications developing national e-Strategy;There are 9 provinces, each with a world class telecommunications infrastructure; There is one fixed line operator – Telkom SA, a second licence has been issued and second operator is yet to commence business;There are 3 cellular operators: Vodacom, MTN and Cell C having approximately 20 million customers;SENTECH and Wireless Business Solutions have been licensed to provide broadband wireless;

The South African SituationThe South African Situation


Cont’d The South African SituationThe South African Situation

South Africa has two Internet Exchanges – Cape Town and Johannesburg with over 60 ISPs and 600 Internet cafes; A Presidential National Council on Information and Communications Technology for Development established to co-ordinate government ICT Projects and is accountable to the President through the Department of Communications;An e-Government Policy (2001) has been drafted by Government and is spearheaded by the Minister of Public Service and Administration (DPSA) through the State Information Technology Agency;10 Year plan to implement e-Government policy;DPSA’s GITO Council advises govt on ICT issues;SITA implementing e-Government GateWay


South Africa: e-Government Vision

“to leverage ICT to deliver public services and products structured

around life episodes of citizens from cradle to

grave”Dept of Public Service and Administration, South Africa


From Cradle to Grave…

Birth

Travel

Job

Justice & Security

Environ Conditions

Investment

Social Benefits

Communication

Health

Education

Marriage

Properties

Research

Tax

Politics

Death

Subsidy / Funding

Vehicle

Human Relationships

Purchases

Accreditation

Politics

Research

Liquidation

Finance

Import / Export

Biz Development

Sales

Administration

Corporate Citizenship

Communication

Statutory Requirements

Incorporation

Typical Needs of Natural PersonTypical Needs of Legal Person

Job

Properties


e-Government: Batho Pele

Department of Public Service & Administration has introduced Batho Pele (people first) to enable e-Governance transform public service at provincial and national level;

Consultation – about level & quality of public service;

Service Standards – benchmark and communicate to citizens;

Access – ensure all citizens have access to basic services;

Courtesy – treat citizens with courtesy and consideration;

Information – provide accurate information about available service;

Transparency – ensure integrity about the provision of public services at provincial and national levels;

Redress – accurately and with courtesy remedy mistake & errors;

Value for money – ensure efficiency and economies of scale;


are enabled by ...

Focussing on these strategic focus areas

Inte

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Eco

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f Sca

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IT S

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Elim

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Primary elements of e-Government Value

Accelerated Service Delivery

Lower Costs

Citizen Convenience

• Cost of access• Cost of delivery

• In service delivery

IT House of Values…..


Arts and Culture – Cultural / Language Portal;Tourism – Tourism Portal and Network;Infrastructure – Universal Access, Telecom Act, Private Sector;Law Enforcement – e-Ticketing, Mobile traffic fine collection; Smart cards;Health – Telemedicine;Agriculture –BioTechnology Initiatives;Human Resource Development – e-Education (e-Schooling);Governance – e-Government Gateway;Urban and Rural Development – Pension pay points, MPCCTrade and Commerce – Trade Portal;

South Africa e-Goverment Trials..South Africa e-Goverment Trials..


Cont’d .. e-Government Trials…

Department of Public Service & Administration: e-Administration (e-Government Gateway) - citizen administration, planning and service delivery;

South African Revenue Services (SARS):e-Filing;

One view of the Customer;

e-Customs

Department of Finance:FMS: e-Accounting, budgeting and management

Department of Home Affairs:e-Population – automated Citizen registry;

Smart card development;


Cont’d .. e-Government Trials…Department of Health:

e-Health – Telemedicine;

Department of Provincial and Local Government:

National Disaster Recovery Geographic Information System;

eResources (Land and minerals registry, territory managements)

eTaxation and revenue management (On-line taxation)

Department of Justice and Constitutional Development:

e-Justice online;

eLegislation (National Assembly online)

Department of Education:

e-Education – e-Schooling, e-Learning, Pedagogics;

National Information Infrastructure Backbone (NIIB) - Public Service network provides the connectivity of the eGovernment


Phases of Implementation..

1. Provide InformationWebSites & Gateways

provideinformation about

public services atNational, Provincial &

Local Level via contact centres.

2. Enable 2 way Transactions

Digital Signatures & Encryption for

secure transactions with Govt via

Gateway & Portals.3. Introduce

Multipurpose PortalsSingle entry point enables Citizens to

transact with Multiple Govt Depts

via Gateway & Portals.

4. Personalise Portals per Citizen

Customisation, CRM and Business Intelligence to enable Govt

forecast Citizen Requirements.

5. Cluster Govt’s e-Services

New Public Service Structures to

replace existing functions with both

clustered & workflow.

6. Comprehensive Transformation

Full Service Centre offerings

customised according to

individual needs.


10 Year Implementation Phases

Comprehensive Transformation

Clustering Govt’s e-Services

PersonalisedPortals per Citizen

Introduce Multi Purpose Portals

Enable 2 Way Transactions

Provide Information

G2C

G2G

G2B

PHASE

YEARS 1 9 10432 7 85 6


Current Progress..2005

e-Government projects reflected in National, Provincial and Local Govt budgets since 2003;DPSA organises annual e-Africa Conference;Majority of Government Depts still in Phase 1 - Providing Information in terms of WebSites;Limited transition to Phase 2 – Enable 2 Way Transactions:

South African Revenue Service (SARS) - e-Filing of tax returns;Dept of Home Affairs – Realtime online verification of marriage status / Smart Card;

Limited transition to Phase 3 – Introduce Multi Purpose Portals:

National e-Government Gateway ProjectCapeOnline (CapeGateway Project)


e-Government Scope Projects

SA Information Technology Industry Strategy – sponsored SA Information Technology Industry Strategy – sponsored by Canada;by Canada;Golaganang Initiative – DPSA coordinated with Private Golaganang Initiative – DPSA coordinated with Private Sector sponsorship to provide cheap e-Access for public Sector sponsorship to provide cheap e-Access for public servants;servants;HP i-Communities – HP i-Communities – Multi-Purpose Community Centres- taking government Multi-Purpose Community Centres- taking government services to the people through e-Centres using Public services to the people through e-Centres using Public Information Terminals (PITs)– post office, banking, Information Terminals (PITs)– post office, banking, immigration services etc;immigration services etc;SITA National Wide Area Network (WAN);SITA National Wide Area Network (WAN);Tswane Municipality / ESKOM – Communication over Tswane Municipality / ESKOM – Communication over power lines;power lines;Gauteng (Pretoria) Innovation Hub and Western Cape Gauteng (Pretoria) Innovation Hub and Western Cape (Cape Town) CapeOnline initiative;(Cape Town) CapeOnline initiative;


e-Government Flagship Projects

Department of Public Service & Administration: e-Government Gateway – consolidating Phase 1 and approaching Phase 2;

Departments - Home Affairs, Safety & Security, Social Welfare, Public Service etc:

HANIS- Home Affairs National Identification System – Phase 2 - converting existing paper identity records into digital format to be replaced with smart cards containing identity details, photographs, fingerprints etc;

SARS – e-Filing capability for citizens and business;

One view of the Citizen- property, income, etc


Cont’d e-Government Flagship Projects

Department of Education:Khanya Project and GautengOnline – rolling our a networked education system in the Western Cape and Gauteng Provinces;

Department of Land Affairs:Computerisation of the Deeds Office: Project underway. Current capability enables citizens to seach for deeds registration information;


e-Government Flagship ProjectsDepartment of Justice:

e-Justice – electronic content management system in court to combat problem of ‘lost’ case dockets & provide management information to Attorneys;

Departments: Justice, Transport; and Safety and Security:

e-National Traffic Information System (e-NATIS) - Traffic fine payments:

Verification via Cell Phones at police roadblocks;

Enabled payment capability over Points of Sale (PoS), Automatic Teller Machines (ATMs) and Internet Banking;

Traffic offences database link to Justice Dept;

Department of Public Service & Administration:Development of an integrated Contact Centre to manage service delivery issues. Access via eMail, Phone, Fax;


Thank YouGodfrey W. Kyama

AITEC South Africa [email protected]

Documents

eGovernment a View From Southern Africa - Godfrey Kyama