EL-SALAMA Auto Fianal

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    EL- SALAMA

    computerized workshopJapan Qualified

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    El-SALAMA AUTO COMPUTER WOEKSHOP

    JAPAN QUALIFIED

    16-A Jail road Lahore 2

    TABLE OF CONTENTS

    MISSION, VISION and why EL-SALAMA ................................................................................ 3

    Proprietor and history .................................................................................................................. 4

    General information ...................................................................................................................... 4

    Tools, Equipment & Departments ................................................................................................ 6

    Account department ....................................................................................................................... 7

    Denting department ....................................................................................................................... 9

    Mechanical department .............................................................................................................. 11

    Paints department ........................................................................................................................ 13

    Paint booth..................................................................................................................................... 15

    Lift ............................................................................................................................................... 16

    SECURITY ................................................................................................................................... 17

    Construction ................................................................................................................................. 18

    Maintenance / inspection ............................................................................................................ 18

    HOUSE KEEPING ...................................................................................................................... 19

    MANAGEMENT .......................................................................................................................... 19

    FIRE FIGHTING SYSTEMS ..................................................................................................... 20

    Question Air ................................................................................................................................. 21

    Recommendation ......................................................................................................................... 24

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    El-SALAMA AUTO COMPUTER WOEKSHOP

    JAPAN QUALIFIED

    16-A Jail road Lahore 3

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    El-SALAMA AUTO COMPUTER WOEKSHOP

    JAPAN QUALIFIED

    16-A Jail road Lahore 4

    CEO/ DirectorMirza Muhammad Ishfaq

    HISTORY OF EL-SALAMA:Registered name of our workshop is EL- SALAMA AUTO WORKSHOP, namedafter El-Salama Autos. He worked in Bin Ghazi, LIBYA for 12years (1972-1984).

    Mostly the customers we dealt were ofHonda and Mazda.

    Later I came back to Pakistan and started my own workshop at 16-AJail RoadLahore

    in 1984 and still running my business.

    General information:

    No. of Persons Employed About 37 employees.

    i. Skilled 22ii. Un-Skilled 15

    Operating Periods Monday to Saturday ( 9:00 am to 6:00pm)

    Location:16-A jail road Lahore

    The location is bounded as follow

    EAST : street.

    WEST:Plot.NORTH: Commercial building and car show room.

    SOUTH: Residential Building.

    BUILDING:

    Address:

    16-A Jail Road LahoreYear built

    Workshop at Ground, 1st and 2nd floor was constructed again in2004.

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    El-SALAMA AUTO COMPUTER WOEKSHOP

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    No. of Floor:Ground Floor

    Account Department. Waiting room. Denting Department. Mechanical Department. Electronic Department. Lift Store. Toilets/ baths.

    First Floor There are three (3) offices and one kitchen.

    Second Floor

    Painting Department. Paint booth.

    NOTE: The workshop has the latest LIFT equipment in order to move the cars up anddown between the floors.

    Cover Area (sq.ft)i) Ground: 5865 Sqft.ii) 1st Floor: 2560 Sqft.

    Accessibility All the floors are easily accessible.

    Means of Internal Movement By foot or by car. General Cargo and vehicles by lift.

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    El-SALAMA AUTO COMPUTER WOEKSHOP

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    Tools, Equipment & Departments

    Accounts Department Denting Department Mechanical Department Paint Department Electrical Department

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    Accounts Department

    Accounts office picture

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    Head of account

    Muhammad Farooq Ahmad(Working for 20 year)

    Accounting equipment/ tool

    Two (2) computer P4 Printer (Hp) Scanner (Hp) Fax (Panasonic) Receipts Registered (Record)

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    El-SALAMA AUTO COMPUTER WOEKSHOP

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    Denting Department

    Ground floor denting department

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    El-SALAMA AUTO COMPUTER WOEKSHOP

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    Head of Denting

    Muhammad Azeem(Working for 18 year)

    Denting equipment/ tool

    All denting toolSpart machineOxygen cylinderSpare parts

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    Mechanical Department

    Mechanical department in west side

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    Head of Department

    Muhammad Amin(Working for 12 year)

    Mechanic equipment/ tool

    All tool mechanical job used DisplayWheel alignmentWheel balancer Machine

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    Paint Department

    Painting department during work at 1st

    Floor

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    Head of Paint shop

    Haji Muhammad Ijaz

    (Working for 10 year)

    Paint equipment/ tool

    Paint bootPaint masksAll painting tool

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    El-SALAMA AUTO COMPUTER WOEKSHOP

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    Paint boot

    Picture from outside

    the Paint boot

    Picture from inside

    the paint boot

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    Lift

    This picture is taken from 1st floor

    of painting department

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    SECURITY

    Security cam on 1st

    and ground floor

    Receiver of Cameras in office.

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    Construction:

    Class of construction:

    The said building is 1st class construction except at 2nd floorwhere roof is 2nd class.

    Thickness of Ext. Wall:

    The external walls are 9 thickness.Thickness of Internal Wall:

    The internal walls are 9 thickness.Roof Status:

    RCC and Corrugated sheet on steel trusses.Plinth level:

    The plinth levels of all building structures are about 2 / 3 up fromthe mail road.

    Height of boundary wall:

    There is no separate boundary wall at that premises.No of Smoke / Heat vents:

    There are 2/3 ventilators at Ground floor.

    Maintenance / inspection

    Statues of preventive maintenance:

    ExcellentStatues of firefighting Equip/ Alarms:

    GOODMaintenance and inspection of fire alarm and firefighting systems:

    DONE

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    HOUSE KEEPING

    Detail of cigarette smoking

    Prohibited in whole premises.Name of most hazardous process/ area

    The ground floor denting area where welding work is done.GENERAL CONDITION OF HOUSE KEEPING

    The house keeping is very good in workshop department.UTILITITIES / COMMON HAZARDS

    SUPPLY OF ELECTRICAL POWER

    Electric power is supplied by WAPDANO. OF STANDBY GENERATORS

    One Diesel Generator:SOURCES OF WATER SUPPLY

    The source of water supply is WASA.PROCESSES / SPECIAL HAZARDS

    BRIEF DESCRIPTION OF MAIN PROCESS

    The workshop is used for repair of vehicles.ANY SPECIFIC HAZARDOUS PROCESS

    Gas is used for denting department.USE OF ANY FLAMMABLE LIQUID / GAS

    Gas is used for welding and in kitchen.

    MANAGEMENT

    CONDITION OF HOUSE KEEPING The house keeping is very good in workshop department.

    DISPOSAL OF WASTE

    They store the waste in drum and dispose off the same after everyfortnight.

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    CONDITION OF SMOKING

    Prohibited

    HEALTH AND SAFETY

    They have two trained person who look after all the staff abouthealth and safety.

    FIRE FIGHTING SYSTEMS

    PRESENCE OF FIRE EXTINGUISHERS

    There are five (5) extinguisher installed.AT WHAT DISTANCE IS THE NEAREST FIRE BRIGADE

    Office of rescue 1122 is about 1 km from the workshop.PUBLIC Fire BRIGADE IS FAMILIAR WITH PLANT

    Yes.

    SECURITY & SPECIAL PERILS

    NO. OF ARMED SECURITY GUARDS/ security cameras:

    3 person (1 for day and 2 for night duty) 4 security cameras (1 for ground floor and 3 for 2nd floor)

    PROBABILITY OF SMOKE DAMAGE

    Nil

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    Question Air.1. Company Introduction Starting in which year?

    Start my own workshop at 16-AJail RoadLahore in 1984.

    2. What type of problem you face when you started your new business?The main problems faced were the following;

    a) Low investment.b) Hiring unskilled labor and training them.c) Acquiring customers and creating trust.

    3. Did you took loan or invested your own money for startup?I started my business by investing personal savings. Initial cost with which I

    started the business was RS 15, 000, 00/.

    4. With how many employs you started your business?I started my business with almost 15 employees.

    5. Your main competitor at that time?At that time the competition was high but our main competitors were

    a) Tariq Motors.b) Najam Motors.6. Your future plan about your business?

    To be the most successful and respected EL-SALAMA Auto Workshops inPunjab, we are trying our level best to provide outstanding services to our clients

    in order to maintain competitive position. Hence by doing all this our brand name

    is and becoming more familiar among the clients.

    7. Whats your main strength?The Strength of El-Salama is its Brand Name. They started their operation after

    1984 in Lahore. At that time few companies exists. Strength is that they say withPride their Sons. They said their children are educated. One of his son done his

    MS-Accounts and he is working in with Accounts department and also marketing

    with new companies. Second son recently completed his B.Tech. So they caninstall new Machineries like PGM, and Scanners by utilizing his knowledge.

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    8. What you think about your weakness, how you face and whatsyour plan to reduce it?

    Mirza sab told that their major Weakness is illiterate labor. New labor takes muchtime to understand how to do it. Labor shifting cost. Safety of tools, lost many

    tools due to weak security management.Already existing labor trains the new labor by engaging them in work with them.

    And to avoid the theft of tools, security cameras have been installed and secondly

    head of each department is made responsible for the safety of tools.

    9. Any opportunity in your business?One of the Mirza sabs sons is working in Spare parts Industries. This is their

    Opportunity because he will provide El-Salama with spare parts at cheaper rate as

    compared to others and on credit. Then have sources to enter in new technology.

    10.What are the Threats?Main threat is Surveyors. This is because our company majorly deals with

    different Insurance Companies who send their surveyors for the payment. So they

    usually indulge in bargaining and asked to lower the rate. And they mostlycompare the rates with other companies for the same services/work.

    11.Whats your future objective?As Lahore is a developing city and is expanding so we have decided to extend our

    business by introducing new branches at different locations. And also we aretrying to further increase our links with surveyor companies.

    12.Your current strategy?Currently we introduced Paint booth, PGM and Scanner which are not available

    in any workshop on Jail Road. Secondly my son in conducting excessivemarketing and the other one provides us with spare parts at cheaper rate than

    market and lastly we give commission to the surveyors. So by these strategies we

    gain a competitive edge on our competitor and other auto mobile workshops in

    market.

    13.Youre medium of marketing?Mr. Amir personally visits the insurance companies and provides information andupdates them of our latest and efficient services. This is the only medium of our

    marketing.

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    14.Your consumer?The following insurance companies are our consumers;

    Efu Insurance Co. Ltd all Pakistan. Habib Insurance Co. Ltd IGI Insurance Co. New Jubilee insurance Co. Ltd Picik Insurance Co. Ltd. Premier Insurance Co. Ltd. Relience Insurance Co. Saudipak Insurance Co. Ltd. Security General Insurance Co. Ltd. Shaheen Insurance Co. Ltd. UBL Insurance Co.Ltd. Universal Insurance Co. Ltd.And also we deal with private cars.

    15.How you managing your work? (labor/ time/ consumer/ office)As mentioned above in the company description.

    16.Your supplier and how you managing it? (problem/ Solution)One of the sons of Mr. Mirza Ishfaq is running the business of spare parts on MintGhumti Road. He is the only supplier who provides goods at cheapest rate as

    compared to market and long term credit. And if the client purchases spare parts

    on his own then only fitting charges are applicable to him.

    17.Your operation process? ( Input-to-Finishing good)Insurance company sends accidental car to the workshop. Management calls the

    relevant surveyor company. Surveyor arrives and management informs him about

    the expenses. And then the labor starts there work on car after the deal is finalized

    with the surveyor.

    18.How you manage your cash?All payments made by insurance companies are through cross cheques. And the

    private car owners pay through cash which at the end of the day is summed, data

    entered in computer and deposited in bank.

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    19.Security problem and how you manage?To avoid the theft and any unpleasant event, security cameras are installed in theworkshop and also two security guards are hired for security purposes.

    Recommendation:

    1) El-Salamas business is dependent upon the single supplier. So inorder to increase their efficiency, they must develop good relations

    with other suppliers.2) Improvement in accounts department is required. They managetheir accounts on excel sheets which must be replaced by some

    proper software.