ELEVATE ANNUAL REVIEW - Elevate East London€¦ · the Elevate Business Services Centre, we have helped start up 48 new businesses in the Borough, creating job opportunities for

ELEVATE ANNUAL REVIEW2012-13

Elevate Annual Review 2012/13

Introduction .................................................................................................................

Jobs & Growth ............................................................................................................. Job Creation ................................................................................................................ New Business Growth .................................................................................................... Apprenticeships ........................................................................................................... Working in Partnership Across the Borough ....................................................................... Case Study: Audrey Williams-Joseph ............................................................................. Case Study: Rochelle Rhodes ......................................................................................

Improving Services ................................................................................................... Supporting the 2012 Olympic Games ............................................................................. ICT Support Portal ....................................................................................................... Driving ‘Digital by Default’ Services .................................................................................. Bringing Housing Repairs Service Back In House ................................................................. Income Collection ........................................................................................................ Benefits Direct .............................................................................................................. Council Tax ................................................................................................................. Maximising the Council’s Capital Receipts ......................................................................... Careline Services Accreditation ....................................................................................... Procurement Savings .................................................................................................... eAuctions .................................................................................................................. Public Health Work .......................................................................................................

Awards & Accolades ..................................................................................................

The Elevate East London Journey ......................................................................

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Contents

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Contents

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Welcome to the second Annual Review of Elevate, the partnership between the London Borough of Barking and Dagenham and Agilisys.

Since forming on 10th December 2010, we have been

working together closely to deliver services to the

residents of Barking and Dagenham and transform our

own and the Council’s operations.

Our aims have been simple:

• Improve services for our residents.

• Create jobs locally and grow our business.

• Implement savings and cost efficiencies,

helping to avoid Council Tax increases.

In this, our second full year of existence, we are

delighted to have secured further services from the

Council, adding HR transactions, payroll, property and

technical support to our portfolio. This means we

Introduction

Intr

oduc

tion

5

have now successfully TUPE transferred over 450 staff

into our organisation, while growing the business

through the extension of our contact centre services.

We were delighted to play our part in supporting the

Council during the 2012 Olympics, ensuring IT

resiliency and helping to run the Command Centre

within the Borough.

Throughout the year we have celebrated the success of

our staff, who have won a number of awards including

a Silver IRRV Award for Partnership working, the

Council’s own Apprentice of the Year and the Agilisys

Award for Innovation.

This year we know we must improve on front line

services to ensure that we are able to serve our

community properly as welfare reforms begin to kick

in, while continuing to deliver service improvements,

new jobs and savings to the Borough.

Finally, I would like to say a huge thank you to all the

staff within Elevate for their hard work over the past

year – we only succeed through their efforts and I am

proud to be part of this team.

Sue Lees

Chief ExecutiveElevate East London

This second Annual Review provides a taste of our achievements over the past year, but we are not complacent and recognise that there is still much to do.

IntroductionIntroduction

6


Elevate has now completed its second full year of operation. During that

time it has met service performance targets, delivered contracted savings,

created 123 jobs and supported the Council in achieving the best Council

Tax collection in 11 years while delivering enhanced income collection and

procurement savings.

During this year the Council has taken a robust approach to the partner-

ship, testing its own assumptions about what is being delivered. We

submitted Elevate to rigorous scrutiny through our Public Accounts and

Audit Select Committee (PAASC), receiving overwhelmingly positive

feedback:

“Generally, the committee finds that the JV delivers – for the most part – efficient and good quality services to the people of the Borough. The committee believes that these services are better and cheaper than when they were run by the Coun-cil, and that the JV is well placed to deliver and improve these services in the future.”

- PAASC June 2013

The recent announcements of further savings requirements from local

government are proof of the need for an initiative such as Elevate. Our

aims together in the years ahead are to grow the partnership, attract other

local authorities to join us and deliver more jobs to support our local

economic regeneration.

Congratulations to Elevate on continuing to deliver excellent services. I

look forward to our continued success in the future.

Graham Farrant

Chief ExecutiveLondon Borough of Barking and Dagenham

Intr

oduc

tion

7

Introduction

As Executive Director for Client Development for Agilisys, I am privileged

to have been involved in the Elevate story since the start – even before the

contract was signed in 2010.

The services we deliver to the London Borough of Barking and Dagen-

ham are central to Agilisys and the Borough is one of our most important

clients. I am delighted to see that Elevate has achieved much in its second

year, creating a foundation for us to grow and develop the business and

acting as a hub for our activities in East London.

During 2013-14 we intend to develop our plans for a Centre of Excellence

within Barking and continue to promote Elevate as a flagship for our in-

novative products, such as Agilisys Digital and Agilisys Revenue Collection.

Our focus remains on delivering excellent customer services to the resi-

dents of Barking and Dagenham and working with the Council to develop

innovative solutions to challenges posed as funding from central govern-

ment reduces. When times are tough we all need to work smarter and

be creative – Agilisys is proud to be the London Borough of Barking and

Dagenham’s partner in these endeavours.

Kay Andrews

Executive Director, Client DevelopmentAgilisys

Introduction

8


Jobs & Growth

Fostering Opportunities

9

10


Job CreationAs part of Agilisys’ own investment in the Elevate

contract, we committed to help 400 East London

residents into paid work by 2017. The 2012-13 target

was to deliver 110 of these jobs by the end of March.

Despite the challenges of doing so in a difficult

economic climate, we exceeded our target by 11.8%,

helping 174 people into work. Of these, 123 were East

London residents and more than 70% live in Barking

and Dagenham.

• 123 new jobs for residents of East London• 48 new businesses in the Borough• Portfolio of business and regeneration support

services

As well as creating back-office jobs in the Council and

the Elevate Business Services Centre, we have helped

start up 48 new businesses in the Borough, creating

job opportunities for business owners and their staff.

Through our management of the Barking Enterprise

Centre, the Council’s hub for business support, we have

now created 73 new businesses and social enterprises

across a wide variety of sectors.

Our unique bundle of free business counselling,

flexible workspace provision and SME engagement

adds real value to Elevate’s commitment to local

economic growth and we have supported 518 busi-

nesses through our local events and networking op-

portunities.

New Business Growth

Jobs

& G

row

th

200

180

160

140

120

100

80

60

40

20

0

EAST LONDON JOB CREATION

Total of All Jobs Created

Jobs Created for B&D Residents

Jobs Created for East London

Residents

Cumulative Jobs Target To 31/03/13

11

As well as working with the start-up community, we

actively support the growth of all businesses in the

Borough, creating new accelerator programmes for

high-growth businesses and for female entrepreneurs.

These are largely peer-to-peer mentoring groups, with

big businesses working alongside small and micro-

businesses to share business growth strategies.

As part of Agilisys’ commitment to corporate social

responsibility, we are able to tap into its pool of tech-

nology and wider business expertise to support BEC’s

Business Counselling team. Key Agilisys and Elevate

directors continue to volunteer their services, sharing

knowledge and expertise with business leaders and

local entrepreneurs.

Within BEC, we have launched a range of paid-for

“BEC&CALL” branded telephony, virtual office and

mailbox services for both tenants and non-tenants, as

well as a fully integrated Conference, Events and

Catering Management service to provide quality day

office hires and meeting room services.

The high quality of our business support services and

office accommodation has been recognised through

Barking Enterprise Centre achieving accredited mem-

bership of the Business Centre Association within our

first year of operations.

“We have now created 73 new businesses and social enterprises across a wide variety of sectors.”

ApprenticeshipsThe innovative use of technology is crucial to growth in

today’s business world. We have recruited two Digital

Marketing Apprentices to work alongside local busi-

nesses, helping them optimise their use of social media

to enhance online presence and create low-cost, high-

quality marketing campaigns.

Jobs & G

rowth

Jobs and Growth

Jobs

& G

row

th

13

We currently chair the Barking &

Dagenham Partnership Skills, Jobs

and Enterprise Board, where we work

closely with the Council’s Regen-

eration team, the Adult and Further

Education Colleges and key business

leaders to promote a single, joined-up

programme of economic develop-

ment and growth.

We actively support the local and

regional Chambers of Commerce, the

Council for Voluntary Service and the

wider business support network to

drive forward private and social

Working in Partnership Across the BoroughFundamental to our success is a strong focus on genuine partnership work in the local business community and beyond.

enterprise growth that results in job

creation in Barking and Dagenham

and the whole of East London.

In Dagenham East we are working

closely with the Council and Sanofi

Aventis, a global pharmaceutical

company, helping their legacy team

to manage both a sector-specific

entrepreneurship conference (May

2013) and an employee support

programme through workshops and

outplacement support.

Jobs & G

rowth

Jobs and Growth

14


Audrey met with the BEC Busi-

ness Counselling team to discuss

ideas for using her personal

experiences to set up a specialist

care business. Ian, her counsellor,

worked with Audrey to write and

develop a simple but attractive

business plan that helped her

raise funds to help launch her

new business.

Audrey has now set up the

Borough’s only residential home

for children and young people

with disabilities and challenging

behaviour and through her con-

tinued work with Ian, successfully

won a tender for preferred pro-

vider status for five East London

councils, culminating in winning

the Best New Business Award at

the 2012/13 Barking and Dagen-

ham Business Awards.

Case Study: Audrey Williams-Joseph

CEO, The Vine Respite Service Ltd (TVRS)Since the birth of her autistic son, working mum and new entrepreneur Audrey Williams-Joseph has been determined to start up a local business that supports others in similar circumstances.

This award-winning success

helped TVRS attract even more

business, resulting in it opening

an office in Barking Enterprise

Centre. Audrey’s passion for and

commitment to the new business

has paid off and she is now

working with the BEC team to

expand her provision across the

Borough, the rest of East

London and beyond.

Significantly, this success has also

benefitted local residents – she

now employs 20 new staff (all

were previously unemployed)

and is looking to recruit a further

10 to help her deliver her plans

for double-digit growth in the

coming year.

Jobs

& G

row

th

15

Jobs and Growth

Studying hard at Barking and Dagenham

College, Rochelle Rhodes, 20, gained her

Level Three NVQ in Business Adminis-

tration, but then struggled to find paid

work.

After a short period of claiming ben-

efits, she met with the team at Barking

Enterprise Centre, who encouraged her

to embark on an apprenticeship at the

Liberty Credit Union (LCU) in Barking

Town Centre and gain some additional

valuable work experience through

volunteering.

After seven months learning the ropes at

LCU, on-going support from her family

and counselling services from the BEC

team, Rochelle secured a full-time job in

the Cash Office in Elevate .

Case Study: Rochelle Rhodes

Revenue and Benefits Cash Officer

Jobs & G

rowth

16


Improving Services

Improvements, innovations and achievements

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Elevate Annual Review 2012/13Im

prov

ing

Serv

ices

As one of the six host boroughs of

the London 2012 Olympics, Barking

and Dagenham played a major role

in promoting key events such as the

Torch Relay, monitoring activities

and informing the public and senior

managers within the Council of any

issues and potential disturbances

around the Borough.

Elevate played a significant role in

the set-up and support of the

Council’s 24/7 Borough Olympic

Control Centre (BOCC) as a critical

communications hub.

Elevate also invested in the Council’s

infrastructure capability, increasing

bandwidth in network links, improv-

ing resilience and providing access

to key business systems to enable

staff to work seamlessly from home

during this period.

“Text messaging setup and the ICT support during the torch relay were invaluable. The Elevate team were responsive and helpful.”

Danny Caine

Borough Olympic Co-ordination Lead

The BOCC incorporated a number

of key features which ensured the

Council was able to play its part in

the success of the Olympics:

• 24/7 service provision.

• Customised ICT systems

allowing shared access for ‘on

duty’ personnel.

• Directory of key contact groups

to support mass communica-

tions at the click of a button.

• Text messaging service to

cascade messages to target

groups.

• Live news feed, instantly

publishing information and

images to the web and social

networking sites, ensuring

alignment of local with national

events.

Supporting the 2012 Olympic Games

19

In July 2012, ahead of schedule, we

launched the ICT Service Request

Portal, part of the on-going trans-

formation of the ICT Service Desk.

The launch was fast-tracked to ac-

commodate the change in working

patterns during the London 2012

Olympics, which saw many more

staff than usual working from home.

The self-service ICT Service Request

Portal is accessible to all staff. It

provides a simple way of logging

incidents and requests, tracking

progress and accessing service

information.

Users can track their requests us-

ing a unique reference number.

Workflow within the Portal allows

calls to be directed to the appropri-

ate resolver group, enabling quicker

turnaround and response times.

First-time incident resolution is now

at 94% compared to 86% in May

2012.

Users across the Council have found

the Portal to be an efficient and

effective way of resolving queries

and usage has grown steadily, with

27% of all calls now logged through

it. We expect this to grow further as

we communicate the user benefits

and full scope of services available.

Improving Services

Improving Services

ICT Support Portal

40%

30%

20%

10%

0%

Jan Feb Mar Apr May Jun

“First request sent via request portal - works great!”

T Wood

Asset Management Group, LBBD

20


integrates seamlessly into the My

Account portal, an improved IVR

solution portal and an improved IVR

solution with speech recognition,

allowing customers and staff simply

to say the name of the service or

person they require.

We have also added features that

automatically redirect customers

making Council Tax, Housing

Benefit and rent balance queries to

the payment service if required.

For those without internet access

our ‘One Stop Shops’ continue to

provide free access to PCs and a

telephone helpline.

The Customer Satisfaction Survey

2012 showed that 97% of customers

were satisfied with the service they

received from our customer services

centres.

We are making great strides in

enabling greater self-service across

all of our channels, incorporating

web, intelligent voice recognition

(IVR) and mobile and empowering

customers to conduct their business

at times and in ways that meet their

needs and preferences.

My Account has been promoted to

Barking and Dagenham customers

through the Council Tax brochure

sent to every household and a

poster campaign across 60 sites

throughout the Borough.

Since its launch in 2011, the number

of Barking and Dagenham custom-

ers making use of the My Account

portal has risen dramatically. Over

12,000 customers have signed up

in the year since April 2012 and

are using My Account to complete

services online.

We have also implemented self-

serve automated telephony, which

Elevate is continuing to transform the experience of customers using cost-effective and efficient communication methods to drive channel shift and support service delivery that is ‘digital by default’.

““We’re very pleased to see that many of our residents are switching to our My Account facility as their chosen way to access Council services. Take-up has been particularly strong for Council Tax and housing rents, with many customers now viewing their state-ments online rather than having to call us for their balance”

Nick Lane,

Barking and Dagenham Council

Impr

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Driving ‘Digital by Default’ Services My Account Phase 2

21

Improving Services

Improving Services

Apr 2012

15000

10000

5000

0

Jun 2012 Aug 2012 Oct 2012 Dec 2012 Feb 2013

Number of ‘My Account’ Online Transactions

My Account Online Transactions

22


LBBD is one of Europe’s largest

registered social landlords, manag-

ing approximately 19,000 (26.6%)

of the Borough’s 72,000 homes.

2012-13 was a year of major change

for Housing Repairs, as the Council

decided to bring the outsourced

service back in house at the end of

its contract in April 2013.

Elevate worked collaboratively with

LBBD and a raft of third party sup-

pliers to develop and implement

the IT systems, new products and

processes required to manage, run

and improve the DLO.

A Housing Repairs customer service

centre has been established, bring-

ing 33 new jobs into the Borough.

All IT systems were delivered on

time and within budget, with no

break in service during the transi-

tion from the outgoing contractor.

The Council is already seeing benefits in a number of areas:

• 33 new jobs within the

Housing Repairs customer

service centre.

• More efficient scheduling and

management of field-based

staff.

• Reduced travelling time for the

mobile workforce through the

use of mobile devices, increas-

ing time spent undertaking

repairs.

• Over 800 new repair requests

logged in the first seven full

days of operation.

Bringing the Housing Repairs Service Back In House

The service is operating well and we are optimistic that it will deliver on-going improvements to Council tenants.

Impr

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23

Set against a backdrop of an incred-

ibly challenging economic climate, in

an area of east London with some of

the worst deprivation in the

country, Elevate achieved a Council

Tax collection rate of 94.6% and a total

increase of £1.7million in income to

the Council.

This extra income raised has not only

given the Council extra funding to

deliver vital services, at a time of fiscal

constraint, but has ensured the

council can give better value for

money to local residents and busi-

nesses.

This has been achieved by:

• Offering additional channels for payment – via My Account.

• Increased take up of Direct Debit payments.

• An innovative arrangement with private landlords and agents

which allows them to quickly update us about tenant moves, using

the Quick Response (QR) barcode function, ensuring our liability

is as up to date as it can be and reducing significantly the time it

takes to bill new liabilities.

• Effectively segmenting debts so customers receive the most

appropriate support in prioritising and paying debts.

• Sharing customer information across departments to reduce dupli-

cation and enable improved tracing of customers whether or not

they have left the area.

• Training Contact Centre staff to update liabilities, award discounts

and set up Direct Debits increasing the number of calls resolved

first time and reducing hand offs to the back office.

Income Collection

• £1.7m additional income to the Council• Highest Council Tax collection rate in 11 years

“Elevate achieved a Council Tax collection rate of 94.6% and a total increase of £1.7million in income to the Council.“

Improving ServicesIm

proving Services

Elevate Annual Review 2012/13Im

prov

ing

Serv

ices

25

Last year we vastly improved process-

ing times, reducing the days taken to

process new claims for benefits from

32 to five days on average. This year

we have consolidated and stream-

lined customers’ ability to complete

claims online using My Account,

either at home or in our One Stop

Shops.

Alongside My Account, we have re-

tained the hugely popular and valued

service that allows customers to see

a Benefits Officer, who will see their

claim through from start to end. In the

six months to March 2013 we were

dealing with a significant number

of new claims, and for existing ‘live’

claims we were seeing an average of

14 changes per claim – getting these

processed quickly was a key priority

to ensure that customers received the

right levels of support.

Customers can now complete an

online claim form, using mediated

self-service. Their claim can be

assessed the same day, allowing them

to leave the premises knowing what

their full claim entitlement is and

exactly when it will be paid.

The service we have introduced has

effectively reduced the number of

claims that result in nil entitlement

and the number of follow-up

enquiries from customers asking us to

explain their award letter or asking for

their claim to be reviewed.

Customers who have used the new

service have given us positive

feedback, with over 90% stating that

the service is either excellent or good.

Benefits Direct

• 90% customer satisfaction• Innovative ‘Talking Letters’

In 2012-13 Elevate continued to build on its new model for Housing and Council Tax Benefit service delivery.

Improving Services

Improving Services

26


This year has seen big changes to

Housing Benefit and Welfare Support

and Elevate has introduced ‘Talking

Letters’ as an innovative way of com-

municating these to customers.

‘Talking Letters’ look like ordinary

letters but carry an additional Quick

Response (QR) barcode. When

customers scan the code with their

mobile device they are taken to a

short video that guides them through

the content of the letter. This is ideal

for explaining complex Housing

Benefit and Welfare reform matters

simply.

We have had an excellent response

from customers and we are now

planning to add videos to Benefits

notification letters, Council Tax bills

and reminders.

Our groundbreaking use of mobile

technology has garnered interest

from a number of other practitioners

and councils.

Council TaxSupport Scheme - Talking Letters

“I’ve had a look and it’s brilliant. We will unashamedly be copying your idea!” - Carol Cutler, Director of Customer Services, Harrow Council

Impr

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Improving Services

In December 2012, Elevate Careline Services became a Telecare Services Association (TSA) accredited provider,

testifying to the high levels of service and support Elevate offers our customers.

The TSA is the largest industry body for telecare and telehealth in Europe and the accreditation is a hugely robust

quality standard, developed in partnership with government and industry experts.

The accreditation will also support Elevate Careline Services in applying for contracts, providing a competitive edge

over providers who are not accredited and acting as a further catalyst for business growth.

Careline Services Accreditation

In 2012-13 the Elevate Property Services Team has worked very closely with the Council to review its asset base and manage its portfolio of 430 commercial properties.

Together we have successfully:

• Generated £8m in capital receipts.

• Identified dormant property, valued at £1.9m, for sale.

• Closed more than 100 legacy rent review and lease renewal cases.

• Established a three year plan to continue to manage such cases and maximise the value of

property assets.

Maximising the Council’s Capital Receipts

Improving Services

28

Elevate Annual Review 2012/13 Improving Services

Elevate Procurement realised savings totalling £3.269m for 2012/13 from a broad mix of initiatives – the top 10 are listed in the table below

Impr

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Procurement Savings

Initiative Name

Corporate Temporary Labour Contract

Corporate Security eAuction

Removals Project eAuction

Wheeled Bins eAuction

Bus Lanewatch Cameras

Corporate Gas & Electricity Contract

iProcurement Savings

Corporate Stationery Contract

Passenger Transport eAuction Project

Electrical Repair Term Contract - RPI avoidance

Estimated savings

£1,200,000

£1,000,000

£450,000

£200,000

£186,801

£123,045

£75,000

£64,545

£50,000

£39,000

29

Improving Services

Elevate Procurement Savings 12/13 (000's)

£3500

£3000

£2500

£2000

£1500

£1000

£500

£0

Apr 2012 Jun 2012 Aug 2012 Oct 2012 Dec 2012 Feb 2013

£191£301

£411

£622

£832

£1257

£1482

£2344

£2567

£2801

£3039

£3269

Cumulative Savings Monthly Savings

Improving Services

30


Elevate has brought eAuction expertise to the Council, which has been extensively utilised in the following categories achieving on average 30% annual savings:

eAuctions

Spend

£2,000,000

£100,000

£8,000,000

£150,000

£350,000

£1,500,000

£1,100,000

£400,000

£2,200,000

£350,000

£2,000,000

eAuction

Security Services

Cleaning Hardware

Temporary Labour

Tree pruning & tree purchase

Mechanical & Electrical Services

Wheeled Bins

Removals Services

Asbestos Services

Housing – Managed Service Stores

PPE

SEN Taxi

Estimated Savings

£1,000,000

£20,000

£1,200,000

£50,000

£100,000

£250,000

£450,000

£200,000

£700,000

£100,000

£300,000

% Savings

50%

20%

15%

33%

29%

17%

41%

50%

32%

29%

15%

Impr

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31

LBBD commissioned Elevate to undertake the re-procurement

of their key Public Health contracts with expenditure of some

£2m per annum:

• Family Nurse Partnership - £600k per annum

• Healthy Child Programme (5 – 19 Years) - £1.2m per annum

• Smoking Cessation Services - £210k per annum

The three contracts were not only re-let successfully, but also

included rigorous performance measures, a radical step change

for the vendors.

Improving Services

Public Health Work

In February 2013 funding for Public Health was returned to the Council from the Primary Care Trusts.

Improving Services

32


Awards & Accolades

Excellence in PartnershipWorking

33

34


This award celebrates the hard work

and collaborative efforts of our

teams in Barking and Dagenham,

which have led to improvements in

the Council’s service delivery and

demonstrated the innovative and

adaptable nature of the Elevate

Partnership in delivering high qual-

ity, modern public service at low

cost.

The partnership was also named a

finalist in the Most Improved Team

category, further evidence of

Elevate’s performance, which has

seen increased efficiency and

improved outcomes for citizens

through transforming services,

providing exceptional value for

money.

Competition for the awards was re-

ally strong, and it is a great credit

IRRV: Excellence in Partnership Working

Elevate took home a Silver Award in the Excellence in Partnership Working category at the Institute of Revenues, Rating and Valuation (IRRV) Performance Awards on 5th October 2012.

to all involved that Elevate secured

the award after only 18 months of

operation.

Elevate Staff Recognised in Council Star Awards

The Stars Awards showcase ex-

amples of public service at its very

best, demonstrating the real differ-

ence that members of staff make to

the lives of people in the Borough.

Team members from Elevate won

awards in three prestigious catego-

ries, demonstrating the popularity

and success of the partnership.

Receiving the Best Innovation

Award for their NHS connectivity

project, The Elevate Project Team

were praised for their innovative

networking solution, which proved

highly cost-effective and allowed

health and social care practitioners

to have easy access to their internal

and external ICT systems from NHS

or Council devices and sites.

Elevate can also now boast of

landing the Council’s Outstanding

Customer Service Award, given to

Benefits Liaison Officer, Stuart Hall,

as well as the Apprentice of the

Year, awarded to Rosie Holloway

from the Technical Support Team.

Awar

ds &

Acc

olad

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35

“I felt very proud of my achievement because I’d accomplished my goal of trying my best in all I do. I am very thankful that my team had taken the time

to nominate me. I really enjoyed my apprenticeship and loved my place-ment. My apprenticeship led to a full time job in Elevate and I’d encourage

other young people to find out about apprenticeship schemes.”

- Rosie Holloway

Rosie is pictured above with Chief Executive of the London Borough of Barking and Dagenham, Graham Farrant

(far left), Cllr Anthony Ramsay, the Mayor of Barking and Dagenham at the Awards ceremony

Awards &

AccoladesAwards & Accolades

36


The Elevate East London Journey 2010 - Present

37

Elevate East London Journey

Elevate East London LLP

Barking Town Hall

1 Town Square

Barking

IGU 7LU

Tel: 0845 313 3932

Email: [email protected]

Documents

ELEVATE ANNUAL REVIEW - Elevate East London€¦ · the Elevate Business Services Centre, we have helped start up 48 new businesses in the Borough, creating job opportunities for