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EMPLOYEE EMPOWERMENT
Presented By Saad Ejaz
DEFINITION To invest people with authority sharing varying degrees of power with
lower-level employees to better serve the customer
EMPLOYEE EMPOWERMENTTHREE LEVELS3 Levels
Enabling the employees to make bigger decisions without having
refer to a senior.
Involving the employees to improve the ways things are done
Encouraging employees to Play a more effective role in their work.
BENEFITS Improved employer satisfaction. By being shared, organizational power
can grow. Employees to perform better. Increases trust in the organization
COMPLICATIONS Giving up control can be threatening to some managers. Managers may not want to share power with someone they look down
upon. Managers fear losing their own place and special privileges in the system.
PROCESS OF EMPLOYEE EMPOWERMENT
THE CREDO OF AN EMPOWERING MANAGER
1. Demonstrate That You Value People
2. Share Leadership Vision3. Share Goals and Direction4. Trust People5. Provide Information for Decision Making6. Delegate Authority and Impact
Opportunities, Not Just More Work7. Provide Frequent Feedback
CONTINUED……..8. Solve Problems: Don't Pinpoint
Problem People9. Listen to Learn and Ask Questions
to Provide Guidance
CHALLENGES OF EMPLOYEE EMPOWERMENT1. Message Disconnect2. Insufficient Training3. Reluctant Managers4. Breakdown of Organizational Structure
EMPLOYEE EMPOWERMENTGOOD OR BAD
EMPLOYEE EMPOWERMENTGOOD OR BAD Pros of Employee Empowerment It leads to greater job satisfaction,
motivation, increased productivity and reduces the costs.
It also leads to creativity and innovation since the employees have the authority to act on their own.
There is increased efficiency in employees because of increased ownership in their work.
Lesser need of supervision and delegation.
EMPLOYEE EMPOWERMENTGOOD OR BAD Employees when empowered become
more entrepreneurial and start taking more risks. Greater the risk, greater are the chances to succeed.
Focus on quality from the level of manufacturing till actual delivery and service of goods.
EMPLOYEE EMPOWERMENTGOOD OR BAD Cons of Employee Empowerment Egotism / arrogance: Worker arrogance
can create a big trouble for the supervisors and the managers. There can be problems in delegating. Employees avoid reporting about their work and feedback can be taken negatively.
Risk: Creativity and innovation demands a greater risk bearing capacity and there are equal chances of success and failure. Workers often lack the expertise to execute are enterprise, which can cost big.
EMPLOYEE EMPOWERMENTGOOD OR BAD Industrial Democracy: Labor unions and
workers are empowered and they may misuse the same. Strikes and lock outs become more frequent. Also, labor unions gain insights into management and their functioning and they leak the same.
Security: Since information comes and is shared by all, there are apprehensions about leakage of critical data
We can conclude that definitely employee empowerment is a positive element in an organization. However it depends on the demands & circumstances. Empowering employees develops self confidence & loyalty in them & leads also to improved customer satisfaction. Morever everyone’s limit is to be defined when empowered.